Database Develop

[SOLVED] Problems with Google Play 3.5.15

So, recently I noticed that my Market (or Google Play, whatever you want to call it...) got updated to version 3.5.15. Since then, I'm not able to download some free apps like the newest Angry Birds (space) for example. It keeps saying that there is some kind of purchasing problem even though the app is free? This also happens with a few other apps...
The strangest thing is that I can download some other apps like Coin Dozer with the newest version, and I can't even update every app. I mean, I can update some of them, but I can't update Superuser for some reason...
I'm using the latest Temasek's KANG with the latest kernel from vadonka. (HOC LITE OTF 48MB). And I was wondering if this problem is related to the market version.
EDIT: So, I figured that I can only download apps from the Play Store I previously downloaded before. With other words, apps I once installed but then removed. (like Coin Dozer).
Thx for taking your time!
UPDATE 1:
So, after messing around a bit I finally managed to solve this problem. First I deleted all the updates and installed the market apk 3.4.4. Afterwards I made sure that the apk wouldn't update itself again with the help from this thread: http://forum.xda-developers.com/showthread.php?t=1431341
Now I got a functional Market again. It's not the latest, but at least it's working normally again. I know it didn't really solve the problem with Market 3.5.15, which is a pity because I kinda liked the new updates. But, Hey, you win something and you lose something.
UPDATE 2:
Finally, after the help from UnityCake (Thanks bro! ) , I managed to solve this problem and now I've got Market 3.5.15 working again! .
Thanks you guys for your help!
I really appreciated it!

I have the same configuration and all works fine. Try to reinstall the rom

or you could try clearing your market cache if you haven't already, failing that boot into recovery and wipe cache & dalvik there. or.. uninstall the market updates, and let it update again later =)

I have the same configuration and all works fine. Try to reinstall the rom
Click to expand...
Click to collapse
Do you also have Play Store 3.5.15? And it works fine on your phone?
or you could try clearing your market cache if you haven't already, failing that boot into recovery and wipe cache & dalvik there. or.. uninstall the market updates, and let it update again later =)
Click to expand...
Click to collapse
Hmmm... I already tried wiping cache and fixing the permissions. I'm pretty sure the problem is related to this specific version because previous versions were working fine for me. But I will try it, thanks for the tips!
EDIT: I tried wiping the cache of the market application and the problem still persists. Also, I deleted the updates and let the Market app update itself again to 3.5.15 and the problem still isn't gone. I'm pretty sure the problem is related to this Play Store version.

I had a big bug with latest version a couple of days ago, I couldn't instal anything and all installed apps vanished from market menu.
I erased my Google account from the phone and set it again and all was ok then.

Yes it's the same version
Envoyé depuis mon Optimus 2X avec Tapatalk

Striatum_bdr said:
I had a big bug with latest version a couple of days ago, I couldn't instal anything and all installed apps vanished from market menu.
I erased my Google account from the phone and set it again and all was ok then.
Click to expand...
Click to collapse
So I suppose you need to erase your Google account with the 'accounts & synchronization' option in settings. However when I try to do that, it says I only can delete my account by doing a factory reset in the 'Privacy' option. My question is, isn't there an easier way to delete my Google account, without losing all my data?

Maybe try to re-install/flash Google Play Store. We have the same ROM and KERNEL, but, I don't have any problem with the latest Market. Hope it helps.

mrgian said:
Maybe try to re-install/flash Google Play Store. We have the same ROM and KERNEL, but, I don't have any problem with the latest Market. Hope it helps.
Click to expand...
Click to collapse
Hmmm... Tried that already, didn't work out... thx for your reply anyway

SP1996AC said:
So I suppose you need to erase your Google account with the 'accounts & synchronization' option in settings. However when I try to do that, it says I only can delete my account by doing a factory reset in the 'Privacy' option. My question is, isn't there an easier way to delete my Google account, without losing all my data?
Click to expand...
Click to collapse
Yes that's what I did and had no problem to unset it... Strange...

Striatum_bdr said:
Yes that's what I did and had no problem to unset it... Strange...
Click to expand...
Click to collapse
Hmmm.... Okay, then I will factory reset my phone and reflash everything and see if that works... I can always restore my apps with Titanium Backup, so it's not a real big problem anyways.
UPDATE: So after a factory reset and a total reflash, Play Store 3.5.15 still doesn't work . It asked for permission when I opened the app for the first time and then it worked for a short time. Afterwards it asked again for the same permission and I accepted again and now I have the same problem as before. I'm clueless right now, any idea guys?

weird.. if you did a factory reset and reflashed it, the issue must be fixed. maybe its a rom issue or kernel?
Sent from my Optimus 2X using XDA

mrgian said:
weird.. if you did a factory reset and reflashed it, the issue must be fixed. maybe its a rom issue or kernel?
Sent from my Optimus 2X using XDA
Click to expand...
Click to collapse
Unlikely, I mean, you've got the same combination as me, like many others and it works fine on your phone and on the phones of everyone else. I really don't know what the problem is . Anyway I managed to fix this problem (sort of) so I got a decent market again .

SP1996AC said:
Unlikely, I mean, you've got the same combination as me, like many others and it works fine on your phone and on the phones of everyone else. I really don't know what the problem is . Anyway I managed to fix this problem (sort of) so I got a decent market again .
Click to expand...
Click to collapse
nice to hear that. is it fixed now?
Sent from my Optimus 2X using XDA

mrgian said:
nice to hear that. is it fixed now?
Sent from my Optimus 2X using XDA
Click to expand...
Click to collapse
Not completely, I reverted back to market 3.4.4 and made sure it wouldn't update itself anymore. So, I didn't solve the problem with Market 3.5.15, but I got at least a functional Market again.

Market "Error Processing Purchase" Fix
SP1996AC said:
Not completely, I reverted back to market 3.4.4 and made sure it wouldn't update itself anymore. So, I didn't solve the problem with Market 3.5.15, but I got at least a functional Market again.
Click to expand...
Click to collapse
I had this same issue. The quickest way to fix Market 3.5.15 is to:
1. Erase data for google play and Google Services Provider
2. Enter Recovery --> Advanced --> Fix Permissions
So now I can download apps on 3.5.15 without downgrading

UnityCake said:
I had this same issue. The quickest way to fix Market 3.5.15 is to:
1. Erase data for google play and Google Services Provider
2. Enter Recovery --> Advanced --> Fix Permissions
So now I can download apps on 3.5.15 without downgrading
Click to expand...
Click to collapse
YES!!!
This solved my problem! Thanks man!

4.2 Play Store Not Working on both mine and my sister's N7/Help

Hi:
My N7 in San Francisco and my sister's N7 in New Mexico can no longer download from the PlayStore. We get the following error:
Update for xxx could not be downloaded due to an error. Error retrieving information from server. [RPC:S-5:AEC-0])
Any ideas?
Thanks,
Tom

Same problem in Germany with Galaxy Nexus and Android 4.1.2!
I think it's a global Google Play problem.
Found a lot of this posts in different forums today.

thenrik said:
Hi:
My N7 in San Francisco and my sister's N7 in New Mexico can no longer download from the PlayStore. We get the following error:
Update for xxx could not be downloaded due to an error. Error retrieving information from server. [RPC:S-5:AEC-0])
Any ideas?
Thanks,
Tom
Click to expand...
Click to collapse
Do you have the 3.9.17 version? Open settings/apps/downloaded and open Google play and check version. While there clear data, force stop and reboot. Did you both do ota update, or did you both flash the update? We have 2 N7's, mine rooted and both of ours got the Ota at the same time. Both play stores work perfectly. Heck I didn't even loose root on mine.

leroybrute said:
Do you have the 3.9.17 version? Open settings/apps/downloaded and open Google play and check version. While there clear data, force stop and reboot. Did you both do ota update, or did you both flash the update? We have 2 N7's, mine rooted and both of ours got the Ota at the same time. Both play stores work perfectly. Heck I didn't even loose root on mine.
Click to expand...
Click to collapse
Hi I cleared data and rebooted. But it didn't solve the problem.
Galaxy Nexus
Android 4.1.2
Play: 3.9.16

leroybrute said:
Do you have the 3.9.17 version? Open settings/apps/downloaded and open Google play and check version. While there clear data, force stop and reboot. Did you both do ota update, or did you both flash the update? We have 2 N7's, mine rooted and both of ours got the Ota at the same time. Both play stores work perfectly. Heck I didn't even loose root on mine.
Click to expand...
Click to collapse
I have version 3.9.16. Tried to clear data, stopped and rebooted the phone. After that Google Play asked for terms agreement but the error still exists.

I posted this in another similar thread...
That commonly happens for stopping and clearing data of Google Framework services. Also break Push Notifications in some cases.
Fixes:
1. Clear data and cache of Play Store or
2. Remove and re add Google account and worst scenario do a
3. Factory Reset (then you can restore backed up apps but without data to minimize further issues.)
Sent from my SPH-D710/Nexus7 using Tapatalk v2.4.1

Omar04 said:
I posted this in another similar thread...
That commonly happens for stopping and clearing data of Google Framework services. Also break Push Notifications in some cases.
Fixes:
1. Clear data and cache of Play Store or
2. Remove and re add Google account and worst scenario do a
3. Factory Reset (then you can restore backed up apps but without data to minimize further issues.)
Sent from my SPH-D710/Nexus7 using Tapatalk v2.4.1
Click to expand...
Click to collapse
Thanks! Worked without factory reset

Stinsonmaster said:
Thanks! Worked without factory reset
Click to expand...
Click to collapse
Yeah factory reset is for worst case scenario. Glad you resolve the issue. :beer:
Sent from my SPH-D710/Nexus7 using Tapatalk v2.4.1

How do I go about removing and adding my account again?
Sent from my Nexus 7 using Tapatalk 2

hic9582 said:
How do I go about removing and adding my account again?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Go into setting accounts.. click on google account. click on the ... for settings.. Click delete account...
Reboot device.. Set account back up. On boot it should ask you to set up google account. If not go to settings accounts add account...

hic9582 said:
How do I go about removing and adding my account again?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Go to Settings. Underneath account hit Google. Tap your email address. Go into the menu (three small squares in top right corner) and tap 'Remove account'.
*Sent from N7*

just Clearing the data of market place and force close it didnt do the trick
so i removed google account, rebooted and added google account again, it worked! :good: without factory reset

I am also having a similar issue, however, i have tried removing and re-adding my daughters gmail account, i have cleared the cache and force stopped the play store and i have also done a factory reset. While doing the factory reset does initially resolve the problem, shortly after the second or third download i get an error message advising that it could not verify my account details, it then comes back with the 'error retrieving information from server[RPC:S-5:AEC-0]'. What i have noticed is that the device is not registering itself against the gmail account as when i sign in from my laptop it does not show the device in the list when trying to download an app.
device - A13MID
Android - 4.0.4
baseband - 1.5
kernel - 3.0.8+
any other information you want i can get but id appreciate any help i can get as my daughter is getting kinda upset she cannot install any apps on her new tablet.
(last resort would be to return the device but that will cost me greatly as it was shipped from china (was ordered through amazon).

logansfolly said:
I am also having a similar issue, however, i have tried removing and re-adding my daughters gmail account, i have cleared the cache and force stopped the play store and i have also done a factory reset. While doing the factory reset does initially resolve the problem, shortly after the second or third download i get an error message advising that it could not verify my account details, it then comes back with the 'error retrieving information from server[RPC:S-5:AEC-0]'. What i have noticed is that the device is not registering itself against the gmail account as when i sign in from my laptop it does not show the device in the list when trying to download an app.
device - A13MID
Android - 4.0.4
baseband - 1.5
kernel - 3.0.8+
any other information you want i can get but id appreciate any help i can get as my daughter is getting kinda upset she cannot install any apps on her new tablet.
(last resort would be to return the device but that will cost me greatly as it was shipped from china (was ordered through amazon).
Click to expand...
Click to collapse
Since you were comfortable wiping the device I would recommend downloading the fastboot files and manually flashing them through the boot loader. Go to fresh 4.2.
Now there is a commonality between some of these stories I've heard. How old is your daughter listed on the account? You don't have to post it lol I'm not a creeper, but if she is underage I wonder if it causes issues... Just some random thoughts.
Is your N7 GSM? Because it shouldnt have a baseband
Sent from my Nexus 7 using Tapatalk HD

Great Solution
erica_renee said:
Go into setting accounts.. click on google account. click on the ... for settings.. Click delete account...
Reboot device.. Set account back up. On boot it should ask you to set up google account. If not go to settings accounts add account...
Click to expand...
Click to collapse
Thanks, this worked for me. Yet, do I have to look forward to continueing to have to do this?

Help Needed

I am getting a strange error on my phone. Until a week ago Google play store was working perfectly on my phone but now suddenly whenever I try to use it, it says unfortunately stopped all the time.
The only way I can use it by uninstalling updates but whenever I do that, the play store automatically updates, I have performed a clean wipe and reinstalled the rom, still no luck.
I am using chroma rom, 5.0.2 build, the final version
Any help is appreciated.
Sent via bat phone

therazrguy said:
I am getting a strange error on my phone. Until a week ago Google play store was working perfectly on my phone but now suddenly whenever I try to use it, it says unfortunately stopped all the time.
The only way I can use it by uninstalling updates but whenever I do that, the play store automatically updates, I have performed a clean wipe and reinstalled the rom, still no luck.
I am using chroma rom, 5.0.2 build, the final version
Any help is appreciated.
Sent via bat phone
Click to expand...
Click to collapse
How about your google play services, does that need to be updated? My version is 7.0.99 and I am on version 5.4.10 of the play store

Maybe try a different gapps zip?

BladeRunner said:
How about your google play services, does that need to be updated? My version is 7.0.99 and I am on version 5.4.10 of the play store
Click to expand...
Click to collapse
Play services is upated, still I am encountering the isssue

brando56894 said:
Maybe try a different gapps zip?
Click to expand...
Click to collapse
Done, but still no use

therazrguy said:
I am getting a strange error on my phone. Until a week ago Google play store was working perfectly on my phone but now suddenly whenever I try to use it, it says unfortunately stopped all the time.
The only way I can use it by uninstalling updates but whenever I do that, the play store automatically updates, I have performed a clean wipe and reinstalled the rom, still no luck.
I am using chroma rom, 5.0.2 build, the final version
Any help is appreciated.
Sent via bat phone
Click to expand...
Click to collapse
Have you tried a different rom/gapps combo? It may make sense to do a nandroid backup and then try a different 5.0.x rom/gapps. If that helps you can probably narrow it down to which software is causing the error.

Thanks for the help guys, I solved the issue, it turned out a layer was causing the problem, I removed it and everything is back to normal.

therazrguy said:
Thanks for the help guys, I solved the issue, it turned out a layer was causing the problem, I removed it and everything is back to normal.
Click to expand...
Click to collapse
Great news. Would you mind using a more descriptive thread title next time please? As this is a Q&A forum, "help" is implied

Google Playstore crashing upon download

Before you tell me things like reset app preferences, remove Google account, enable download, etc, I tried these things. They are temporary fixes until it starts happening again. I don't want to always have to go through this procedure over and over again everything 8 want to download an app. Thanks.

TeamLiquid.koyo said:
Before you tell me things like reset app preferences, remove Google account, enable download, etc, I tried these things. They are temporary fixes until it starts happening again. I don't want to always have to go through this procedure over and over again everything 8 want to download an app. Thanks.
Click to expand...
Click to collapse
You tried to clean app cache of play store and google play services?

Waizeris said:
You tried to clean app cache of play store and google play services?
Click to expand...
Click to collapse
Yeah. I did that while I was doing the reset app preference. I would also uninstall the Google Playstore updates, but no go.
Currently, I updated from Lollipop to Marshmallow, so I'm going to see how things have changed. I haven't gotten to update an app or anything yet, so I can't see how well it fares.

No maps in any app

Hello.
Got a problem with the p20 pro, any app that i try to download to use as a traning app will not display any map, Just a Black screen or window, some times with the text "Google service are updating". There is no update going on and every app is updated. Any one have the same problem or a solution to this?

Aunen said:
Hello.
Got a problem with the p20 pro, any app that i try to download to use as a traning app will not display any map, Just a Black screen or window, some times with the text "Google service are updating". There is no update going on and every app is updated. Any one have the same problem or a solution to this?
Click to expand...
Click to collapse
Try this - go to Settings / Apps, turn on "Show system processes", then under Google Play Services / Storage / Manage Space cleared all data. Now everything should work

JadranB said:
Try this - go to Settings / Apps, turn on "Show system processes", then under Google Play Services / Storage / Manage Space cleared all data. Now everything should work
Click to expand...
Click to collapse
Thanx!! I only deleted the other one, stupid of me not to try harder.

JadranB said:
Try this - go to Settings / Apps, turn on "Show system processes", then under Google Play Services / Storage / Manage Space cleared all data. Now everything should work
Click to expand...
Click to collapse
Aunen said:
Thanx!! I only deleted the other one, stupid of me not to try harder.
Click to expand...
Click to collapse
I had the same issue and did figure out that play services needed clearing etc. however, after restarting the device the problem re-occurred. Ended up getting my device replaced - just checked and the new one has the same issue! I'm seriously thinking about getting rid now.

spireitexi said:
I had the same issue and did figure out that play services needed clearing etc. however, after restarting the device the problem re-occurred. Ended up getting my device replaced - just checked and the new one has the same issue! I'm seriously thinking about getting rid now.
Click to expand...
Click to collapse
Strange, I've never ever had any issues after I did this cleaning, even after multiple restarts. Maybe you could try cleaning cache partitions from Recovery (shut the phone, then Power On + Volumw Up, there exist option for cache cleaning)

JadranB said:
Strange, I've never ever had any issues after I did this cleaning, even after multiple restarts. Maybe you could try cleaning cache partitions from Recovery (shut the phone, then Power On + Volumw Up, there exist option for cache cleaning)
Click to expand...
Click to collapse
I had a thought.....I was on the beta programme for play services so I thought I would opt out of that and revert to standard. Unfortunately, that didn't work either. Sorry to bother you but could I ask what version of play services you have installed and also what firmware version you are on, please?

spireitexi said:
I had a thought.....I was on the beta programme for play services so I thought I would opt out of that and revert to standard. Unfortunately, that didn't work either. Sorry to bother you but could I ask what version of play services you have installed and also what firmware version you are on, please?
Click to expand...
Click to collapse
Google Play Service is regular 12.6.73 version, and firmware is B120 for L-29 C432 (European)

JadranB said:
Google Play Service is regular 12.6.73 version, and firmware is B120 for L-29 C432 (European)
Click to expand...
Click to collapse
Thanks. My play services is the same version but my firmware is 103 for L-09 C782.

spireitexi said:
Thanks. My play services is the same version but my firmware is 103 for L-09 C782.
Click to expand...
Click to collapse
Well then it could be really problem with firmware. But i still suggests that you try to clear Cache partition from Recovery

JadranB said:
Well then it could be really problem with firmware. But i still suggests that you try to clear Cache partition from Recovery
Click to expand...
Click to collapse
Yeah, could be a firmware problem but there's no update for my firmware either OTA or on firmware finder (there is an unapproved one, however). I have tried clearing the cache partition in recovery before but it's worth another go I guess.
---------- Post added at 12:42 PM ---------- Previous post was at 12:35 PM ----------
Well, that didn't work! Guess I'll either have to wait for a firmware update, pay to use funkyhuawei, or send the damn thing back again.

No real solutions for now https://productforums.google.com/forum/#!topic/play/xfLz_9emKs0

antoniovj1 said:
No real solutions for now https://productforums.google.com/forum/#!topic/play/xfLz_9emKs0
Click to expand...
Click to collapse
Cheers for this. Glad it's not just me.

If someone wants to follow the bug status: https://issuetracker.google.com/issues/79405933

This is google problem. It started on 12.6.73 version of play services.

otonieru said:
This is google problem. It started on 12.6.73 version of play services.
Click to expand...
Click to collapse
Updated to .120a firmware Play Services 12.6.73 on a CLT-L29(C636) and all is good (also rooted with Magisk and TWRP install with safteynet passed)
Used firmware finder to get 120a (was not approved but downloaded it), renamed the files to match HuRupdate tool needs, moved a copy of twrp renamed as recovery.zip into the same folder, out to TWRP and flashed HrUpdater.zip.
Sat for a while on radio update, then ran througth the rest.
On reboot, cleared out Play Services cache and storage, and it works, rebooted several times and its still working
Note: The firmware is not officially approved yet on my device (IMEI check 'computer say no'), !!so at your own risk!! Read in other threads that people have done the same and its working now for them.