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Hi everyone,
I'm having issues connecting my Samsung Captivate to my computer. For about a week, it worked fine, I was able to transfer files to my phone but recently I noticed that the "USB connected" notification is not showing on the phone when plugged in to the computer.
Now, when I plug in my phone to the computer it just charges but doesn't comunicate with my computer. A friend of mine bought the same phone right after I did and he gets the "USB connected" connected when he plugs in his.
I tried using his USB cable but again, the phone is not recognized by Windows nor the phone detects it is connected to the computer. I've tried installing several USB drivers that I've come across on several forums, but nothing. I even downloaded and updated Kies to the latest version, but still nothing.
My phone is unlocked and NOT rooted, and I'm using Windows 7 x64. I've set the USB Settings to Mass Storage, even to Ask on Connection, but it doesn't ask anything when I connect the phone to a USB on my computer.
Sometimes Windows knows there is a device connected but says it couldn't recognize it.
I already did a factory reset, but the issue was not solved. I've tried connecting it to other computers, but still hasn't been able to connect my phone correctly.
What could it be?
Thanks!
Hmm. You have Mass Storage selected and up-to-date USB drivers. Try selecting USB-Debugging and Stay Awake in the Development option of your phone. If that doesn't fix it, then I have a few other ideas.
Make sure the usb door is completely open, it should click into place, some users have reported this solves their usb issues.
I did what you told me, but still my phone ain't recognized by Windows nor my phone is aware that it has been conected to a computer
What other ideas do you have in mind?
catire said:
Make sure the usb door is completely open, it should click into place, some users have reported this solves their usb issues.
Click to expand...
Click to collapse
I'm sure usb door is completely opened
Have you tried using a different USB outlet on your computer? I had this same issue when I plugged my phone up using the USB outlet on the front of my computer then when I tried the one on the back of my computer it worked just fine.
Are you running a launcher app? I use launcher pro and can't connect until I change back to the default launcher with home switcher and launch it.
jgchaval said:
I did what you told me, but still my phone ain't recognized by Windows nor my phone is aware that it has been conected to a computer
What other ideas do you have in mind?
Click to expand...
Click to collapse
First off, think back. If it worked for a week and then suddenly stopped, what changed? Maybe you updated something on Windows or changed something on your phone. There's a reason it just stopped.
You can try using a free program called USBDeview.
It might do the trick for you and help you install the correct drivers. I'm thinking you no longer have them.
1. Download USBDeview (link is above)
2. Plug your phone in and open the program. Find all the HTC drivers-delete them
3. Unplug your phone and plug it back in
4. The correct drivers should install automatically
You can also try updating the drivers manually.
Galaxy S drivers (These are for ADB, but will work fine)
1. Click the Start Menu on your computer and right click "Computer"
2. Choose "Manage" --> it will ask you to continue --> "Device Manager"
3. Plug you phone in and look for it to pop up, probably under Portable Devices
4. Right click --> "Properties" --> "Update Driver" --> "Browse" --> "Let Me Pick" --> and navigate to the location you extracted the drivers to.
This is most likely a driver issue. I doubt your phone is messed up. You'll get it eventually. I also had a hard time getting my Captivate to connect. After uninstalling and reinstalling my drivers (more than once) it finally worked. One last thing, for now. When you uninstall drivers, also make sure you don't have any installed under your program list. As in, Control Panel --> Uninstall a program. Good luck!
climber1872000 said:
Have you tried using a different USB outlet on your computer? I had this same issue when I plugged my phone up using the USB outlet on the front of my computer then when I tried the one on the back of my computer it worked just fine.
Click to expand...
Click to collapse
A friend of mine, who bought the same phone on the same day as I did, plugged in his phone on my computer using my cable to the same port my phone was connected, and he did get the "USB Connected" notification on his phone
govgeek said:
Are you running a launcher app? I use launcher pro and can't connect until I change back to the default launcher with home switcher and launch it.
Click to expand...
Click to collapse
No, i'm using the default launcher that comes with the Captivate
jgchaval said:
Hi everyone,
I'm having issues connecting my Samsung Captivate to my computer. For about a week, it worked fine, I was able to transfer files to my phone but recently I noticed that the "USB connected" notification is not showing on the phone when plugged in to the computer.
Now, when I plug in my phone to the computer it just charges but doesn't comunicate with my computer. A friend of mine bought the same phone right after I did and he gets the "USB connected" connected when he plugs in his.
I tried using his USB cable but again, the phone is not recognized by Windows nor the phone detects it is connected to the computer. I've tried installing several USB drivers that I've come across on several forums, but nothing. I even downloaded and updated Kies to the latest version, but still nothing.
My phone is unlocked and NOT rooted, and I'm using Windows 7 x64. I've set the USB Settings to Mass Storage, even to Ask on Connection, but it doesn't ask anything when I connect the phone to a USB on my computer.
Sometimes Windows knows there is a device connected but says it couldn't recognize it.
I already did a factory reset, but the issue was not solved. I've tried connecting it to other computers, but still hasn't been able to connect my phone correctly.
What could it be?
Thanks!
Click to expand...
Click to collapse
I just did the new AT&T update and mine is now having this problem. I have to manually go into manage applications > usb settings > mass storage to get it to work now
a.n said:
First off, think back. If it worked for a week and then suddenly stopped, what changed? Maybe you updated something on Windows or changed something on your phone. There's a reason it just stopped.
You can try using a free program called USBDeview.
It might do the trick for you and help you install the correct drivers. I'm thinking you no longer have them.
1. Download USBDeview (link is above)
2. Plug your phone in and open the program. Find all the HTC drivers-delete them
3. Unplug your phone and plug it back in
4. The correct drivers should install automatically
You can also try updating the drivers manually.
Galaxy S drivers (These are for ADB, but will work fine)
1. Click the Start Menu on your computer and right click "Computer"
2. Choose "Manage" --> it will ask you to continue --> "Device Manager"
3. Plug you phone in and look for it to pop up, probably under Portable Devices
4. Right click --> "Properties" --> "Update Driver" --> "Browse" --> "Let Me Pick" --> and navigate to the location you extracted the drivers to.
This is most likely a driver issue. I doubt your phone is messed up. You'll get it eventually. I also had a hard time getting my Captivate to connect. After uninstalling and reinstalling my drivers (more than once) it finally worked. One last thing, for now. When you uninstall drivers, also make sure you don't have any installed under your program list. As in, Control Panel --> Uninstall a program. Good luck!
Click to expand...
Click to collapse
I did all that yesterday, but the device ain't listed in the USBDeview nor it shows up in the Device Manager
did you finally fix this problem? because I'm having the same issue here
Same here. It was working fine, I could connect to Kies, transfer music in Media mode and see both sd drives in Mass Storage mode. Then I rooted today and now I get nothing. In anything but Kies mode I get the Windows Bong of Recognition, but still not visible in Explorer. Also, my Home screen stays active instead of switching to the USB animation like it did before. I know this can't be a consequence of rooting the phone, can it?
EDIT: More weirdness, with the phone connected in Mass Storage mode if I look at My Computer in Explorer there are 2 extra drives showing, but they are greyed out and when I click on either of them it asks me to insert a card as the drive is empty. WTF???
UPDATE: I unrooted and managed to get my USB connection back to working. It is still a bit flaky as I sometimes have to disconnect/reconnect several times before it works, but at least it now works although it sometimes loses sync in the middle of transferring a file. Can't imagine why simply rooting the phone would cause the loss of USB connectivity. I am going to reroot and see if it occurs again.
OK, a rerooted the phone and this problem is now back. I have no problem connecting while in debugging mode. I installed OCD (non-Market apps mod) and when I turn off debugging and connect I get the Windows bong and see the USB icon in the Notification bar, but the MTP screen never comes up and I can't see the phone in Explorer (Mass Storage mode) or in WMP (Media mode). Kies can;t see it in that mode, either. I really don't want to have to unroot every time I want to look at the phone contents. Any ideas? PLEASE!
I'm having a similar problem - I installed the Perception ROM and immediately afterwards I can't see the USB connection at all from my PC or my Mac. The USB icon on the phone does not come up either.
I'm trying to get my hands on a different cable - but the weird thing is when I plug the USB into my computer the phone starts charging for like half a second and then stops.
This is really annoying. I tried changing the rom to Cognition 3.02 but that didn't change anything.
There are a few topics on this here on the forum - I would recommend the following:
How are you rooting your phones? Nobody has said exactly how they are doing this. Are you using recommended rooting methods? Or are you using some app found on the market?
Make sure you have USB De-Bugging is turned on.
Make sure you have it listed as ask on connection.
For those who can see the drives in Windows...
Plug in your phone and then pull down your notification bar and click on the USB connected message. It will give you an option there to mount your SDCard(s) to Windows allowing you to transfer files.
Kies is junk - I'd recommend uninstalling it as it seems to cause more issues then it solves.
Use the drivers I have posted in the Q&A section (these are the ones that are linked in Design Gears Odin 1 Click Back to Stock post btw) - but I would try and COMPLETELY removing the pre-existing drivers before installing the new ones.
Make sure the USB Cable is plugged into the back USB port that is directly on your motherboard - this will ensure it's not a computer/hardware related issue.
I know of one user who had to go through his computer and manually remove all remnants of other drivers. I have my phone connected to both a Windows XP 32bit and a Windows 764bit systems and have been lucky to not have any USB issues.
If none of that works - I'd suggest taking it to your nearest AT&T/Rodgers shop and see if they can get the phone to connect (make sure it's back to stock!). If not they should warranty replace the device.
avgjoegeek said:
There are a few topics on this here on the forum - I would recommend the following:
How are you rooting your phones? Nobody has said exactly how they are doing this. Are you using recommended rooting methods? Or are you using some app found on the market?
Make sure you have USB De-Bugging is turned on.
Make sure you have it listed as ask on connection.
For those who can see the drives in Windows...
Plug in your phone and then pull down your notification bar and click on the USB connected message. It will give you an option there to mount your SDCard(s) to Windows allowing you to transfer files.
Kies is junk - I'd recommend uninstalling it as it seems to cause more issues then it solves.
Use the drivers I have posted in the Q&A section (these are the ones that are linked in Design Gears Odin 1 Click Back to Stock post btw) - but I would try and COMPLETELY removing the pre-existing drivers before installing the new ones.
Make sure the USB Cable is plugged into the back USB port that is directly on your motherboard - this will ensure it's not a computer/hardware related issue.
I know of one user who had to go through his computer and manually remove all remnants of other drivers. I have my phone connected to both a Windows XP 32bit and a Windows 764bit systems and have been lucky to not have any USB issues.
If none of that works - I'd suggest taking it to your nearest AT&T/Rodgers shop and see if they can get the phone to connect (make sure it's back to stock!). If not they should warranty replace the device.
Click to expand...
Click to collapse
This isn't my first rodeo... But to answer your questions:
I used the rooting method posted in XDA forums - the one-click rooting.
I've used the drivers included in the xda-forum. Not the kies software.
The only thing that changed was the loading of a new custom rom. The cable works (confirmed on my friend's phone). I can't get odin to restore back to stock because I can't get the computer to recognize the phone in either normal or in download mode. I've restored to stock using the jh7 in the stickied q&a thread
I don't think it's a hardware issue either - I think it's software-based. I'm going to try to take it to an at&t store today at lunch to see what they say.
I also have that problem only I noticed it when I cleared the dalvik cache. It messed up the auto rotate so it was always sideways and now I have no connectivity to the PC. Let me know how ATT treats you.
greeto4 said:
I also have that problem only I noticed it when I cleared the dalvik cache. It messed up the auto rotate so it was always sideways and now I have no connectivity to the PC. Let me know how ATT treats you.
Click to expand...
Click to collapse
What rom are you on
Does anyone else have this problem? When I connect my phone to either my laptop (winXP) or my desktop (win7x64) I periodically - constantly, really - get this message:
"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."
When I click the message, it identifies my phone as a Generic USB Hub (4 ports) with the first child being a USB Mass Storage Device, the second being the problematic "Unknown Device" and the last two are "Unused Port"s.
This happens whether the phone is in charge-only or mass storage mode. I tried installing the autoplay drivers and that didn't help, so I uninstalled them. No hubs are involved - I've always plugged straight into the tower or laptop. I've also tried two different quality (first party Motorola) cables.
Mass storage mode works fine despite the error - I can access the Internal storage as well as the SD card. Is this a problem with my phone, or am I missing some software on the Windows side?
Ben
crt_ben said:
Does anyone else have this problem? When I connect my phone to either my laptop (winXP) or my desktop (win7x64) I periodically - constantly, really - get this message:
"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."
When I click the message, it identifies my phone as a Generic USB Hub (4 ports) with the first child being a USB Mass Storage Device, the second being the problematic "Unknown Device" and the last two are "Unused Port"s.
This happens whether the phone is in charge-only or mass storage mode. I tried installing the autoplay drivers and that didn't help, so I uninstalled them. No hubs are involved - I've always plugged straight into the tower or laptop. I've also tried two different quality (first party Motorola) cables.
Mass storage mode works fine despite the error - I can access the Internal storage as well as the SD card. Is this a problem with my phone, or am I missing some software on the Windows side?
Ben
Click to expand...
Click to collapse
Have you tried installing the WHQL drivers for this device from here: http://www.lgforum.com/resources ?
majorpay said:
Have you tried installing the WHQL drivers for this device from here: http://www.lgforum.com/resources ?
Click to expand...
Click to collapse
Thanks for the suggestion major. I tried those drivers with no luck - the message still pops up frequently in both charge and mass storage modes.
crt_ben said:
Thanks for the suggestion major. I tried those drivers with no luck - the message still pops up frequently in both charge and mass storage modes.
Click to expand...
Click to collapse
Odd... I had issues with the original drivers, but once installed, I never had another prompt again.
edit: I had it one more time, but it found them and installed them
that's very interesting. i also use 2 machines--one with xp and one with win7. my usb connection worked flawlessly on both. fyi...my connection default is mass storage, and i've actually never tried the other options. i wonder why the difference? did you make any changes? are you rooted? i am not.
gr33nT said:
that's very interesting. i also use 2 machines--one with xp and one with win7. my usb connection worked flawlessly on both. fyi...my connection default is mass storage, and i've actually never tried the other options. i wonder why the difference? did you make any changes? are you rooted? i am not.
Click to expand...
Click to collapse
Hi gr33nT,
Thanks for responding. I'm 100% stock at the moment, not rooted or anything (though it will be soon ) Sometimes I use charge only if I have it connected to my laptop at work but I still want to listen to music from the SD card. I may see if I can get Verizon to swap out the phone, the message pops up all the time and it's getting annoying...
A quick follow-up on this one: I tried the stock LG cable on my win7 machine (I had been using moto cables). I installed BOTH the bootstrap drivers as well as the LG drivers from the web - still happening. I rooted with these drivers via S1C so I know the drivers are good. If nobody else has run into this, something is probably wonky with my phone, so I'm probably going to exchange it.
For mine, every time I connect, it asks me if I want to install bootstrap. Even though, they have already been installed cuz I am rooted.
I've had the same issue both as stock, and rooted and in every configuration with the phone and PC you can think of. I've downloaded the drivers and installed them from both the phone and web site all to no avail. This is really getting annoying.
I hope someone has a fix for this.
AndroidCraig said:
I've had the same issue both as stock, and rooted and in every configuration with the phone and PC you can think of. I've downloaded the drivers and installed them from both the phone and web site all to no avail. This is really getting annoying.
I hope someone has a fix for this.
Click to expand...
Click to collapse
Hmm...that is troubling. I'm still having the issue running the stock rom and rooted, now. When I get time I'm going to drop by the Verizon store and hopefully they'll replace the phone - I suggest you try the same, as I doubt it's the computers we're using. My win7 box and winXP work laptop could hardly be more different!
I doubt a replacement will fix anything, I experience the same thing as majorpay. Drivers worked for a while and then it started asking for it again. This also causes issues when using usb tether as its connecting and disconnecting. The issue is not present when used as a mass storage device.
bwhxeon said:
I doubt a replacement will fix anything, I experience the same thing as majorpay. Drivers worked for a while and then it started asking for it again. This also causes issues when using usb tether as its connecting and disconnecting. The issue is not present when used as a mass storage device.
Click to expand...
Click to collapse
Hi bwhxeon,
The issue (USB device not recognized - it sounds like you're referring to the autoplay driver installation) happens for me in mass storage mode also. I believe it has to be the phone as I've never had this problem on any of my PCs with my OG Droid or any other USB device. With this phone, I have the problem on all of my PCs.
I had the same problem. The error popups seemed random at first. I noticed if I enabled/disabled the WIFI on the device while it was connected, I could make the error popup.
I ended up getting a new replacement device when I also noticed the 4G Hotspot wasn't working either even after a factory restore. There was definitely a hardware issue with the phone.
USB Unknown Device
same issue here.. when using ADB though I have to set to Internet Connection then it goes away for a while until I want mass storage or just charge from USB again, then re-appears.
LG is not like most other phones as in usb debugging only works in internet connection mode where others go into it as soon as you plug it in.
Just kind of scanned this thread but have you tried a different USB cable? I was having a problem with mine only wanting to charge with the stock so I grabbed another cable and it has worked right ever since
Same issue, two different pcs, with two different cables. Bootstrap does not load anymore so I am using the drivers from the links, both sets of Lg verizon drivers
Sent from my VS910 4G using XDA App
Hello forum !
i have used a couple of hours now trying to find a solution to my problem both here on the site but also on the internets.
i just recently became the happy owner of a Note, but i have been completely unable to connect it to any of my pc's ive had a galaxy i9000 that i didnt have any problems with but with my note it wont work.
under win7 64bit - when i plug the usb cable a "boc opens" in the drop down menu called MTP and when i klick that nothing happens, ive trid the varies ways of removing the sd card unmounting it etc. and debugging and so on but wont work.
it randomly connected once but then it dissapeared from my computer.
under winXP 32bit it just says usb device not recognised, i really wanna root this thing so i can play with the true power of this amazing device.
and on both pc's ive tried with kies and driver packs both together and seperately.
anyone out there that can help me out with this problem ?
cheers
and happy new year
Prosasan
Before connecting it to the PC with the cable, click "connect storage to pc" in the USB settings. After clicking it, then it will ask you to connect to pc. If you connect to pc before clicking it will not connect.
Sent from my GT-N7000 using Tapatalk
Hello i have done that but the same happens ive done it like it says i should i just dont get why my pc wont recognise it , when i press it and then it waits for me to plug it in, i do that the dialogue box shuts and then nothing happens besides windows saying unrecognised device connected
Strange, Mine connect fine just like how marinervijay mentioned. Go to Settings > Wireless> Usb Utilities and press connect first and then insert your USB, then press connect USB. Voila. There should be a window prompting to open in your windows just like when u insert a flashdrive to ur computer.
iknow its supposed to work like that.
the problem is that it doesnt work :/
Okay, have u tried resetting your Note to factory default?
no i havent tried that, because its all new it didnt work since i got it, i never thought that that might help, ill give it a go.
thx
On another, you might have a defective USB given to you by ur retailer. Perhaps you can contact them somehow and ask them to replace your USB?
do you mean the USB cable delivered with the phone ?
Cheers
Yes. Could be a defect. I'd suggest you check with your retailer if it is replaceable if none of what mentioned is working for you.
Hi,
Have you ticked USB debugging? Its under Settings>Apps>Development
Then it should show usb connection in notification tab, tap it and set usb storage as on.
There may be few problems here so I will suggest different solutions, one might work for you
1. Turn off your antivirus and connect, it should work, see after connecting mobile that does it install something near "Bottom clock"?, open "my computer" see if it gives you N7000 (give it a minute). sometimes your computer settings are a problem
2. If no, Install latest Kies on your computer as it downloads Samsung drivers for your phone
3. after connecting 1st time, computer takes some time to recognize your mobile--be patient--
4. if all of above doesnot work, restart computer, connect USB to another (or same) port (turn off antivirus) and see
5. Nothing, try in Setting>Applications>Development>debugging Mode
6. if not, try on another computer
7. still does not connect, change USB cable
8. Still nothing there might be a issue with your device, but I will not conceive that every quickly, trying all above few times should resolve the issue..
7.
Prosasan said:
Hello forum !
i have used a couple of hours now trying to find a solution to my problem both here on the site but also on the internets.
i just recently became the happy owner of a Note, but i have been completely unable to connect it to any of my pc's ive had a galaxy i9000 that i didnt have any problems with but with my note it wont work.
under win7 64bit - when i plug the usb cable a "boc opens" in the drop down menu called MTP and when i klick that nothing happens, ive trid the varies ways of removing the sd card unmounting it etc. and debugging and so on but wont work.
it randomly connected once but then it dissapeared from my computer.
under winXP 32bit it just says usb device not recognised, i really wanna root this thing so i can play with the true power of this amazing device.
and on both pc's ive tried with kies and driver packs both together and seperately.
anyone out there that can help me out with this problem ?
cheers
and happy new year
Prosasan
Click to expand...
Click to collapse
suresh.my said:
Hi,
Have you ticked USB debugging? Its under Settings>Apps>Development
Then it should show usb connection in notification tab, tap it and set usb storage as on.
Click to expand...
Click to collapse
i already tried that ive done all that i could think of
nasgilani said:
There may be few problems here so I will suggest different solutions, one might work for you
1. Turn off your antivirus and connect, it should work, see after connecting mobile that does it install something near "Bottom clock"?, open "my computer" see if it gives you N7000 (give it a minute). sometimes your computer settings are a problem
2. If no, Install latest Kies on your computer as it downloads Samsung drivers for your phone
3. after connecting 1st time, computer takes some time to recognize your mobile--be patient--
4. if all of above doesnot work, restart computer, connect USB to another (or same) port (turn off antivirus) and see
5. Nothing, try in Setting>Applications>Development>debugging Mode
6. if not, try on another computer
7. still does not connect, change USB cable
8. Still nothing there might be a issue with your device, but I will not conceive that every quickly, trying all above few times should resolve the issue..
7.
Click to expand...
Click to collapse
thanks ill try that now.
Cheers and thanks for all the answers and inputs
tried all but the usb cable..
nasgilani said:
There may be few problems here so I will suggest different solutions, one might work for you
1. Turn off your antivirus and connect, it should work, see after connecting mobile that does it install something near "Bottom clock"?, open "my computer" see if it gives you N7000 (give it a minute). sometimes your computer settings are a problem
2. If no, Install latest Kies on your computer as it downloads Samsung drivers for your phone
3. after connecting 1st time, computer takes some time to recognize your mobile--be patient--
4. if all of above doesnot work, restart computer, connect USB to another (or same) port (turn off antivirus) and see
5. Nothing, try in Setting>Applications>Development>debugging Mode
6. if not, try on another computer
7. still does not connect, change USB cable
8. Still nothing there might be a issue with your device, but I will not conceive that every quickly, trying all above few times should resolve the issue..
7.
Click to expand...
Click to collapse
Okey ive tried them all now, more then a few times most of these ive tried already and the antivirus isnt an issue as i dont have any on this pc. i think the problem either lays at the usb cable or the device itself. i will try and get to borrow a cable from a friend or something
Cheers for all the replies and helpfull inputs
Happy new year to everyone ^^
Have you tried connecting note to the pc using wireless?
Kies allows you to connect wirelessly.
good point!
sunnysurya said:
Have you tried connecting note to the pc using wireless?
Kies allows you to connect wirelessly.
Click to expand...
Click to collapse
i havent tried that, but does that work when u need to root it ?
cheers
I got root access
Prosasan said:
i havent tried that, but does that work when u need to root it ?
cheers
Click to expand...
Click to collapse
Hey,
I am able to get USB storage, and I got root access thru the batch files and help provided in this link: http://forum.xda-developers.com/showthread.php?t=1329360
I have Kies installed and this probably helped detect the phone.
Hope this helps..
USb Problem
Hi I've had the same problem.
I have been using the Note quite happily as a Mass USB storage since early December. Plugged it in this morning and I don't get anything. I have also tried the debugging and all the other things listed. Here's what I get:
Usb debugging on - just a sound and a charging indication
Usb debugging off -usb connected Mtp connected on the notification pull down page. When I click on notification it just shuts the window.
I have tried dialling *#7284# and selecting USB PDA which didin't do anything for me but others seem to have had some luck. See this link:
blog.vacs.fr/index.php?post/2010/12/24/How-to-repair-the-USB-not-detected-problem-on-Android-Samsung-phones
I will be rebooting tonight but I don't really want to.
only the Samsung USB wire works
I had this problem today. The Note would never connect the USB or external storage. I searched and found this thread.
I then noticed it was another USB cable (I gave about 1,000 now!). I tried the Samsung one, and it worked first time.
It is annoying, because these cables are normally swappable with any device. It appears Samsung have defined their own standard. The great thing about standards, of course, is that there are some many to choose from!
USB cable was defect - and replaced
Thanks for the help everyone
So I've run into a weird issue that was happening with my Atrix HD the last few days of its life too and now over to the note on my laptop.
I know this is probably a more computer specific problem, as it's recognized on my desktop but I'm running outta ideas here so maybe someone can help?
I've been flashing and rooting and all that jazz since android was released so I know how to work it and my thinkpad was accepting mtp/android connections as recently as september. I unlocked my Atrix HD bootloader and all that but couldn't get the phone to accept the twrp so eventually I just gave up because it was just a stop gap phone.
But now with my new Note 3, I can plug the phone to the laptop and it'll charge but it doesn't bring up the MTP notification (all my androids do this now)
I've checked device manager, it's not even an unknown device in the list..so weird.
Anyone run into this issue before? I know it's not really phone specific but yeah.
thanks in advance
Are you using it on a USB 3.0 port? My home pc only recognizes mine if it's plugged into USB 2.0. Fought this same fight last night myself. Good luck.
Sent from my SAMSUNG-SM-N900A using Tapatalk 4
Do you guys have BC 1.1 enabled on your machines? If so that's why the 3.0 port doesn't work.
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
to both of you, my thinkpad (for some awful reason) doesn't have usb 3.0, so no there isn't any USB 3.0 issues.
Literally plug it into my laptop, and nothing. no response from the computer at all not even in device manager, just starts charging as if the phone was plugged into a low voltage socket or something.
baffling.
works absolutely fine on my desktop, but I don't have all my adb and sdk tools set up the way I like them on there.
I have no idea.
ERR edit that it just started working :/ weirdd
Verizon note 3 here - same issue.
Do you guys have any programs that's suppose to charge devices faster with usb? It has to be software related on your laptop
Sent from my SAMSUNG-SM-N900A using Tapatalk 5
To everyone with this problem, you have to specifically download the Note 3 drivers from Samsung
samsung.com/us/support/owners/product/SM-N900VZWEVZW
I was having the same problem, but now both Kies and manual usb file transfer work perfectly on Windows 8
I have same problem here as well ?? its not reconizing my phone in usb 3.0 and i have the newest drives as well for note 3 gn 9005
got it working
Had the same problem after trading in handset,maybe there is some kind of hardware identifier messing things up for usb?
I removed (uninstalled and deleted) drivers for usb, including for hub then reinstall hub drivers followed by reinstall driver option in Kies3 to install samsung drivers. This got everything working.
Panikos said:
Had the same problem after trading in handset,maybe there is some kind of hardware identifier messing things up for usb?
I removed (uninstalled and deleted) drivers for usb, including for hub then reinstall hub drivers followed by reinstall driver option in Kies3 to install samsung drivers. This got everything working.
Click to expand...
Click to collapse
I disable fast usb 3.0 charging in the BIOS..Now it works.
---------- Post added at 05:52 AM ---------- Previous post was at 05:51 AM ----------
pachi72 said:
I disable fast usb 3.0 charging in the BIOS..Now it works.
Click to expand...
Click to collapse
PEOPLE DISABLE FAST 3.0 USB CHARGING IN YOUR MOBO BIOS..IT WORKS FOR ME NOW>:highfive:
NOOOO its easy! thats too much work. All you have to do is dial *#0808# and click mtb+adb and that should solve the problem for everyone. If that doesn't click on something else lol but thats what I did.
Hope this helps someone :good:
Android3220 said:
NOOOO its easy! thats too much work. All you have to do is dial *#0808# and click mtb+adb and that should solve the problem for everyone. If that doesn't click on something else lol but thats what I did.
Hope this helps someone :good:
Click to expand...
Click to collapse
Your going to mess your phone up some kind of bad playing with those settings if you don't know what your doing. Also please don't recommend doing any of that without a trustworthy source because you can cause another person to mess up their phone as well.
The Note 3 does NOT support BC 1.1. That's what "Fast Charge" or whatever they call it is. Your phone will not use that connection so there is no workaround, just disable the BC 1.1 function.
Agent said:
Your going to mess your phone up some kind of bad playing with those settings if you don't know what your doing. Also please don't recommend doing any of that without a trustworthy source because you can cause another person to mess up their phone as well.
The Note 3 does NOT support BC 1.1. That's what "Fast Charge" or whatever they call it is. Your phone will not use that connection so there is no workaround, just disable the BC 1.1 function.
Click to expand...
Click to collapse
Yes I stand corrected however I always mess with these settings in order to unlock 90% of the gsm galaxy lineup. This is just a different way of mounting your phone to the computer at least that is what I was told and have been doing for a while. I have tried all the methods on the note 3 and so far no problem. I have been using my phone like this for a while without any hiccups and I had this usb problem since day one on my SAMSUNG laptop so I tried this method which worked. You can easily switch back to the same setting but once again you might be right about the messing up your phone part. FYI MTP just stands for media trasnfer protocal I think so I went with it after a little research.
Just letting everyone know what worked for me no harm done
Android3220 said:
Yes I stand corrected however I always mess with these settings in order to unlock 90% of the gsm galaxy lineup. This is just a different way of mounting your phone to the computer at least that is what I was told and have been doing for a while. I have tried all the methods on the note 3 and so far no problem. I have been using my phone like this for a while without any hiccups and I had this usb problem since day one on my SAMSUNG laptop so I tried this method which worked. You can easily switch back to the same setting but once again you might be right about the messing up your phone part. FYI MTP just stands for media trasnfer protocal I think so I went with it after a little research.
Just letting everyone know what worked for me no harm done
Click to expand...
Click to collapse
I tried installing the drivers from samsung with no luck and then tried this and no luck either. GOD DAMNIT! Why is google making it harder and harder to do this ****? Why can't it be as simple as moving files to another other usb drive like it used to be.
IT works!!it actually works..
what i did was,,download kies 3,supported kies for note 3, and go to Tools tab, and see the option "reinstall device driver" dont unplug your note 3,,and voila!!just wait a while, and see how the kies recognize ur note 3..:laugh:
Android3220 method works for me using Note 3, Windows and Kies. Thank ypu.
Panikos said:
Had the same problem after trading in handset,maybe there is some kind of hardware identifier messing things up for usb?
I removed (uninstalled and deleted) drivers for usb, including for hub then reinstall hub drivers followed by reinstall driver option in Kies3 to install samsung drivers. This got everything working.
Click to expand...
Click to collapse
Do you plug it in USB port 3.0 or in 2.0? Mine, either port are not working
Try using a USB hub,,, 2.0 or 3.0.... this will work......
Go to device manager then to USB find the Samsung driver uninstall. Plug your note 3 in then your system will see your note 3 and reinstall your drivers. Then your good to go.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Pullback said:
Do you plug it in USB port 3.0 or in 2.0? Mine, either port are not working
Click to expand...
Click to collapse
From what I remember I had tried both and neither worked before re-installing as described
Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas guys?
Hazardous Pain said:
Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas guys?
Click to expand...
Click to collapse
hi,
you don't say what Laptop o/s you using on laptop.?
Windows 10, Windows 8.1 Windows 8 or Windows 7...... or Apple o/s.?
Briefly my take is on this is, most probably the laptop and not phone.?
(Yes, i might be wrong of course.)
My reason is, i have Windows 10 laptop
and sometimes / a few time, ) my
laptop does not recognize my Note5
Yes, , it charges phone (just like yours) but does not recognize phone.!
I then have to re install drivers for phone I use Smart Switch to re install drivers.
Then it works ok for a while etc..
Why don't you test phone on someone else's pc or laptop to make sure.?
Overall my Note5 is mostly recognized by laptop
Good luck
willcor said:
hi,
you don't say what Laptop o/s you using on laptop.?
Windows 10, Windows 8.1 Windows 8 or Windows 7...... or Apple o/s.?
Briefly my take is on this is, most probably the laptop and not phone.?
(Yes, i might be wrong of course.)
My reason is, i have Windows 10 laptop
and sometimes / a few time, ) my
laptop does not recognize my Note5
Yes, , it charges phone (just like yours) but does not recognize phone.!
I then have to re install drivers for phone I use Smart Switch to re install drivers.
Then it works ok for a while etc..
Why don't you test phone on someone else's pc or laptop to make sure.?
Overall my Note5 is mostly recognized by laptop
Good luck
Click to expand...
Click to collapse
Thank you for the reply.
As I have already mentioned, I did try another laptop. Mine is windows 8.1 x64 and my brother's windows 10 x64. I tried re installing the drivers from smart switch but to no avail.
Any other ideas?
Hazardous Pain said:
Thank you for the reply.
As I have already mentioned, I did try another laptop. Mine is windows 8.1 x64 and my brother's windows 10 x64. I tried re installing the drivers from smart switch but to no avail.
Any other ideas?
Click to expand...
Click to collapse
hi ,
why i still think its laptop /pc drivers related.
(But yes ,i might be completely wrong ..?)
i have laptop win 10 x64 also.
The issue is of laptop, not always recognizing a device /similar as yours ,but charging device .
Other devices, when trying to connect to laptop (,not just my Note5 ),( from time to time) eg Note 2,..3 ..4 , USB flashstick ..my Polar M400 running watch etc .Device is not recognized but charging .
So for me,
its just not Note 5 but other devices also (.from time to time) .
My "take " on this issue is that it points between drivers (pc ,laptop) //// relevant devices eg Note 5 ..etc . and not just the firmware issue of Note 5 ,??
but yes, as stated i might be wrong .
good luck
Post note ,
i have to add reinstalling drivers "sometimes " help " ,
but it happens again, later. ( not recognizing device )
So i am pointing fingers, at Windows o/s + the "company/maker " of laptop ..pc and + devices .The compatibility between all three above ,combined and yes i had similar issues ( from time to time with Win 8 ../Win 8.1 etc ).
Yet, i have also found that certain of my devices
that work nearly 100% of time on my laptop !,
which indicates to me, the compatibility of devices between device /laptop ,is very good ..??
I have a note 2 and it works every time when I plug it to either pc. My laptop is lenovo with all the latest drivers. Hopefully, marshmallow will address this issue because otherwise, this means that I can't root my device.
Hazardous Pain said:
I have a note 2 and it works every time when I plug it to either pc. My laptop is lenovo with all the latest drivers. Hopefully, marshmallow will address this issue because otherwise, this means that I can't root my device.
Click to expand...
Click to collapse
Wait, have you tried this yet?
Pull down notification menu while phone is plugged in and there should be a option for changing from charge mode to mtp and such. Just pull down notification and tap on the biodiversity that's lasted.
Sent from my SM-N920T using Tapatalk
Hazardous Pain said:
I have a note 2 and it works every time when I plug it to either pc. My laptop is lenovo with all the latest drivers. Hopefully, marshmallow will address this issue because otherwise, this means that I can't root my device.
Click to expand...
Click to collapse
hi ,
strange ,
just for the record i also have a Lenovo Flex 2 laptop ( x64 ) Win 10 .!!!
i have rooted all my devices on Lenovo laptop ( Note 2, Note 3 , Note 4 and my Note 8.0 tablet etc )
Yet , i am at moment not interested in rooting my Note5 ( i have it already a couple of months )
I am happy keeping myself busy with Theme store ,tweaks/beta apps and lately with the interesting Lockmaster app( Play store ) for lockscreen ... etc .
If i get the root "urge " i pick up my other rooted devices and use them .or /update or/ install root only tweaks/apps etc. for my rooted devices .!!
i hope Marshmallow fixes your issues .!!
good luck
Jammol said:
Wait, have you tried this yet?
Pull down notification menu while phone is plugged in and there should be a option for changing from charge mode to mtp and such. Just pull down notification and tap on the biodiversity that's lasted.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
There are no options in the pull-down menu it just says cable charging
Hazardous Pain said:
There are no options in the pull-down menu it just says cable charging
Click to expand...
Click to collapse
Did you try clicking where it says Cable Charhing?
Edit: Never mind that. I see what you mean. That's odd it's not there for you. It definitely sounds like a PC issue. You can try completely removing all Samsung drivers and start over. Just using the Uninstaller will not cut it though. You'll have to do a system level cleaning of all samsung drivers.
Sent from my SM-N920T using Tapatalk
Hazardous Pain said:
Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas
Click to expand...
Click to collapse
navdeepavi said:
Hazardous Pain said:
Hi,
I connected my note 5 to my laptop today, and surprise surprise, it is no longer recognized by the PC (though it charges). It used to be fine, I don't know what changed!
I tried different cables, different USB ports and different laptops
I tried to plug it in normal mode, safe mode, recovery mode and download mode
I tried switching USB debugging on/off
I tried the *#0808# menu, and I tried MTP+ADB and CP options
I uninstalled drivers from the PC and installed the latest from the samsung website
I tried both kies and smart switch
nothing worked! I am not doing a factory reset because I have seen many people do it for other devices and none of them solved it this way! I'm waiting for the Marshmallow update, maybe it will fix this annoying issue. Meanwhile do you have any other ideas
Click to expand...
Click to collapse
The issue is not with your device. It's because of Windows. Is there another computer that you can use to connect your device to that you have never connected to before? Also make sure that you are using either the cable that came with your device, or at least a good quality cable. I've had that issue occur in the past because I was using a cheap cable.
Click to expand...
Click to collapse
Jammol said:
The issue is not with your device. It's because of Windows. Is there another computer that you can use to connect your device to that you have never connected to before? Also make sure that you are using either the cable that came with your device, or at least a good quality cable. I've had that issue occur in the past because I was using a cheap cable.
Click to expand...
Click to collapse
I did plug it in my brother's laptop but no dice. I tried the OEM cable and an Asus cable on USB 2 and 3 ports, it did not work on either pc. How can I completely uninstall samsung drivers?
For users having the same issue, I found a solution (which also fixes all charging issues by the way).
If you look at the charging port, you will see a "tongue" where the pins connect. We all know that fast charging requires 5 pins not 4. The OEM cable comes with 5 as you all know. However, I found the OEM cable to be very fragile and not reliable, one pin tends to get bent without much pressure. This leads to the "tongue" going down somehow. The fix is to get the "tongue" up a bit, use a toothpick or something that does not conduct power. As for the cable, I suggest you use an Asus cable (I have 3 of those, 2 from my nexus 7s and 1 from my Zenwatch). Asus cables come with 5 pins and they are sturdier than Samsung's and they are a bit longer as well. Now the phone charges properly, fast charging and all and the computer recognizes it once again.
Hope this helps you too
Hazardous Pain said:
For users having the same issue, I found a solution (which also fixes all charging issues by the way).
If you look at the charging port, you will see a "tongue" where the pins connect. We all know that fast charging requires 5 pins not 4. The OEM cable comes with 5 as you all know. However, I found the OEM cable to be very fragile and not reliable, one pin tends to get bent without much pressure. This leads to the "tongue" going down somehow. The fix is to get the "tongue" up a bit, use a toothpick or something that does not conduct power. As for the cable, I suggest you use an Asus cable (I have 3 of those, 2 from my nexus 7s and 1 from my Zenwatch). Asus cables come with 5 pins and they are sturdier than Samsung's and they are a bit longer as well. Now the phone charges properly, fast charging and all and the computer recognizes it once again.
Hope this helps you too
Click to expand...
Click to collapse
so meaning the charging port "tounge" need to be lift up a bit? so not the cable problem? im on this situation now.. i tried all my cables and only fast charging.
jayyusz said:
so meaning the charging port "tounge" need to be lift up a bit? so not the cable problem? im on this situation now.. i tried all my cables and only fast charging.
Click to expand...
Click to collapse
Yes, exactly
Hazardous Pain said:
Yes, exactly
Click to expand...
Click to collapse
I'm having this same problem these same problems. Other then I'm not able to get it to recognize even after doing everything that was said to do in this thread.
I feel like I'm missing a file? I was messing with them and just may think that could be my problem. is there anything else that has not been said in this thread I could do to fix this problem? When connected to my computer it recognize it as a charger. I can't access my files from my computer to my phone.
any help would be very helpful! Thanks!
I'm having the exact same problem but now I tried to use Flashify to go back to original recovery instead of TWRP & now by recovery or boot IMG is screwed so it wont even boot to recovery..
It boots only to download mode & is not recognized by any PC we have, with every cable I've tried.. uhhgggggg
I was having the same issue. Here is what solved it for me:
• Disconnect the usb cable.
• Go to Control Panel\All Control Panel Items\Troubleshooting\Hardware and Sound
o Go down to device / hardware and devices – click on that
o Follow instructions to correct issues. This found I needed a bus device driver update.
o Let it update and once done go out.
• On PC - Go to Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings - go down until you get to the part that says "All Networks" ...expand the list by clicking on the arrow to the right. In this area you will see "Media Streaming" There should be an area highlighted in blue that says "Choose media streaming options" click on that. Make sure you "allow all" . Once that is done, click "ok" at the bottom. Plug your device into the usb and it should be recognized. Seems a recent Windows update has that filter off.
• Now, restart your computer.
• Use original usb cord that came with phone! Plug in phone then plug in usb to computer.
• It should recognize your device now.
I now have to restart computer every time I want to connect my device but it works.
Hi I am having that same problem with my note 4. It doesn't seem to be a pc problem as no pc at all none Nada recognizes the phone. Windows 7 to Windows 10. None. Used 2 workmates of mine who also have note 4s on my laptop and all the laptops i used i used their phine on itand they worked so blaming the pc seems to be out of the equation..your solution and all those settings have been untouched as it has all devices allowed ..... tried cleaning the connectors and also different oem cables to no avail ..The only thing I have not done is change the logic board
Hi I hope somebody can help me. I am having exactly the same issue. though I don't think its PC or Laptop problem. I have two Note 5 the other one is working just fine, while the other Note 5 that was just charging was connected I noticed that running *#0808# I can select AP and CP but MTP+ADP was not selected and if I try selecting the radio button I will be able to but after pressing Ok or Reboot it back to no selection at all. Which I observe on my other Note 5 that was working its always selected every time I run *#0808#.
One more thing noticed is that on the Note 5 that was not working I boot it download (ODIN) mode and connect back to USB of my PC and Laptop, I hear a sound (the typical sound in windows once you connect any USB device) though I cannot access it I am positive that my USB port on both device are in good condition and since it was detected in windows through ODIN boot mode I was under the impression that its a phone software/firmware related. Can somebody help me on this one? thanks