My Note 3 wouldn't turn on.. - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Hi All,
My Note 3 suddenly switched off over the weekend and wouldn't turn on. I did try battery pull, tried rebooting to recovery, tried connecting to Laptop, it wouldn't start for any of the methods, It's not even going to Bootloop or stuck in start screen.
Only response I get from the Note 3 is when I connect my charger, gray charging icon with charging symbol comes up every 5 to 6 seconds, makes vibration and disappears. Also I did extensive search in Google and XDA before posting, couldn't find any solution so far.
Couple of things I ruled out so far.
1) Not a battery issue - One of my colleagues has Note 3, swapped batteries and his phone works fine but mine wouldn't start.
2) Not a micro-USB charging issue because I have wireless charger as well, wireless charger indicates it's charging but I can't start my Note 3.Also when I swapped batteries with my colleague, my battery was almost 80% full so charging is still happening.
I am thinking it must be some hardware issue but not sure what it is, is there anyway I can identify the issue and possibly make a DIY fix? Would greatly appreciate any assistance.
Thanks
Neel

neels_neils415 said:
Hi All,
My Note 3 suddenly switched off over the weekend and wouldn't turn on. I did try battery pull, tried rebooting to recovery, tried connecting to Laptop, it wouldn't start for any of the methods, It's not even going to Bootloop or stuck in start screen.
Only response I get from the Note 3 is when I connect my charger, gray charging icon with charging symbol comes up every 5 to 6 seconds, makes vibration and disappears. Also I did extensive search in Google and XDA before posting, couldn't find any solution so far.
Couple of things I ruled out so far.
1) Not a battery issue - One of my colleagues has Note 3, swapped batteries and his phone works fine but mine wouldn't start.
2) Not a micro-USB charging issue because I have wireless charger as well, wireless charger indicates it's charging but I can't start my Note 3.Also when I swapped batteries with my colleague, my battery was almost 80% full so charging is still happening.
I am thinking it must be some hardware issue but not sure what it is, is there anyway I can identify the issue and possibly make a DIY fix? Would greatly appreciate any assistance.
Thanks
Neel
Click to expand...
Click to collapse
something like that happened to a friends note 1 and it was the power switch was broke and stuck on so his shut off and would want to reboot but would stay off because the switch was stuck and it kept resetting, same thing would happen with the charging it would flash for a second and restart. don't know if this is your problem or not but just a suggestion to look into

peterson65 said:
something like that happened to a friends note 1 and it was the power switch was broke and stuck on so his shut off and would want to reboot but would stay off because the switch was stuck and it kept resetting, same thing would happen with the charging it would flash for a second and restart. don't know if this is your problem or not but just a suggestion to look into
Click to expand...
Click to collapse
Thanks for the reply, I am also suspecting the power button as device was randomly getting restarting before this happened. I took mine to one repair shop, they checked it for some time and said they can't find out what's wrong with mobile.
Do you know if your friend's mobile got repaired with power button replacement?

neels_neils415 said:
Thanks for the reply, I am also suspecting the power button as device was randomly getting restarting before this happened. I took mine to one repair shop, they checked it for some time and said they can't find out what's wrong with mobile.
Do you know if your friend's mobile got repaired with power button replacement?
Click to expand...
Click to collapse
that did fix his problem. if thats what is wrong with yours but its easy to wear out the power switch

peterson65 said:
that did fix his problem. if thats what is wrong with yours but its easy to wear out the power switch
Click to expand...
Click to collapse
Thank u for confirming, I will try taking it to different repair shop...

Take it to the galley.
U Hav overheated the phone damaging the LCD.
nothing else

Related

[Q] Galaxy Tab Confused About Battery

My Galaxy Tab this evening seems to have started experiencing a rather catastrophic problem. I boot the thing up, and then within a few minutes it powers itself down.
It seems to be confused about how much batter power it's got. I have had it on the charger all day long while I was working. About 15 minutes ago I picked it up to have a play, and the next thing I now it was telling me it had no power and was shutting down.
But I can immediately start it up again without any problem. It boots up and shows almost full charge. However, within a few minutes it shuts itself down. Sometimes I see the battery indicator go flat before this happens.
Actually while typing this up, it has rebooted a couple times. While off it first shows no power on the "off, but charging screen". However, it then quite rapidly goes to full charge (according to the same screen).
This happens while the tablet is both on and off the charger.
Has anyone experienced anything like this or have a clue?
This is, btw, a Galaxy Tab I bought from a Car Phone Warehouse in the UK (in case that makes a difference). It has the stock ROM on it -- nothing done to it except installing way too many apps.
Any tips on what to try to get it back in working order? Perhaps some sort of hard reset? Or is this maybe an actual hardware problem?
(alas, I won't be able to visit the Car Phone Warehouse until Monday...)
I hate to say it but the term "defective" pops into my head.
Have you tried doing a factory reset just in the slim chance that some piece of software is causing this?
The battery on my GT has been great. The issues you are describing sounds like a hardware defect or the actual OS having a problem reading the battery. Neither are going to be good for you.
As a technical care representative with T-Mobile I would have to second that. Anytime the phone shuts itself off and does not reboot on its own typically means a physical power issue such as the battery. If the phone rebooted itself I would say likely a software issue. It never hurts to try the master reset though. My tab is due to be delivered on Tuesday so I am keeping my fingers crossed I don't have any similar issues. Best of luck to you.
-Scottprotege
Dear
1. please try hard reset by
*2767*3855#
remeber that it will erase all your internal storage. Back up all data before do it
2. If this cannot solve your problem, you need to upgrade to latest version
Regards
-------------------------------------
Sent via the XDA Tapatalk App on Galaxy Tab
I wouldnt bother trying to fix it return if you can as it is defective. I bought my galaxy from CPW too have an issue with losing wifi and data connection constantly so i will be paying them a trip for an exchange.
I got the same problem. Just unplugged after a night, it can show me 0 % left and shut down.
And I can turn it on, and then it shows me 100%.
I think it have happend 4-5 times in the last 3 weeks.
Hmmm maybe it's time to upgrade the firmware.
Sent fra min Galaxy Tab P1000 med Tapalot
For how long did it work fine before this started to happen?
Sent from my GT-P1000 using XDA App
Same problem here
I bought my Galaxy Tab on November 3. It worked well for about two weeks but then I noticed that when the battery indicator reached about 40% it would drain the remaining charge very rapidly. It basically went from 40 to 3% right away. Today I could actually watch how the battery indicator gradually went from 75% to 0 in about 5 minutes. When I started charging the battery level was at 91% so I guess the charge is there but the pad doesn't recognize it some how.r
scottprotege said:
As a technical care representative with T-Mobile I would have to second that. Anytime the phone shuts itself off and does not reboot on its own typically means a physical power issue such as the battery. If the phone rebooted itself I would say likely a software issue. It never hurts to try the master reset though. My tab is due to be delivered on Tuesday so I am keeping my fingers crossed I don't have any similar issues. Best of luck to you.
Click to expand...
Click to collapse
Thanks everyone for the advice.
Oddly, within about a half hour of leaving the office last Friday, my Galaxy Tab magically sorted itself out. I do plan to visit the store about the problem and see what they say.
I suspect you are right Scott, and others, that I'll be best to just exchange now while it's still new... Let's see what they say....
Ayern said:
I bought my Galaxy Tab on November 3. It worked well for about two weeks but then I noticed that when the battery indicator reached about 40% it would drain the remaining charge very rapidly. It basically went from 40 to 3% right away. Today I could actually watch how the battery indicator gradually went from 75% to 0 in about 5 minutes. When I started charging the battery level was at 91% so I guess the charge is there but the pad doesn't recognize it some how.r
Click to expand...
Click to collapse
YEAH, Same problem HERE >.< this TAB just run out the battery after i charged it, i charged in the night, unpluged in the morning at 9am (100%), play some games, download with 3G, listen to music, and the indicators show around 60% and i open some games, than it just show 3% need recharged (araund 12pm), weird, need some help here... after i see 3% battery, i turn off n turn on again, and it shown 48% again until now... O.O' Heeeelllppp... >.<
Occasionally the battery dat file becomes corrupt.
Try this ~ With the Tab screen off Press & Hold the Power Button AND place your finger on the screen.
Wait until you see the battery indicator pop up.
Now power down the the Tab and then power back up again.
You should now see a correct battery readout.
Beards said:
Occasionally the battery dat file becomes corrupt.
Try this ~ With the Tab screen off Press & Hold the Power Button AND place your finger on the screen.
Wait until you see the battery indicator pop up.
Now power down the the Tab and then power back up again.
You should now see a correct battery readout.
Click to expand...
Click to collapse
what screen off ? just normal screen off or need to turn off device?
With normal screen off, then placing my finger on the screen while pressing the power button does me nothing. It just normally doing screen on like it should.
Please guide me.
denis_sianto said:
what screen off ? just normal screen off or need to turn off device?
With normal screen off, then placing my finger on the screen while pressing the power button does me nothing. It just normally doing screen on like it should.
Please guide me.
Click to expand...
Click to collapse
The Tab powered fully down first, then power up whilst touching the screen.
This should bring up the battery indicator and hopefully now rectify the battery dat file.
Once done power back down and then restart the Tab.
Beards said:
The Tab powered fully down first, then power up whilst touching the screen.
This should bring up the battery indicator and hopefully now rectify the battery dat file.
Once done power back down and then restart the Tab.
Click to expand...
Click to collapse
I had this '40% to 3%' or '30% to 3%' etc battery problem before. I searched around for a solution and Beards' instructions above was one of them. Unfortunately, none of the proposed solutions worked.
For Beards' above, turning off then turning on the Tab while pressing the screen did not reset the battery stats database.
I tried many proposed solutions... a factory reset, deleting battstat.bin file, 'bump charge method' etc... all did not solve the issue.
Finally sent the Tab to the service centre and they upgraded the firmware. Samsung service centre claims that it is an issue with Froyo 2.2. They claimed Froyo 2.2.1 solves the issue. Can anyone verify??
After the upgrade, my battery problem is gone now, no more irritating '40% to 3%' issue. I am a happy man now... only for the fact that now I have a firmware with a protected bootloader.
greemme said:
I had this '40% to 3%' or '30% to 3%' etc battery problem before. I searched around for a solution and Beards' instructions above was one of them. Unfortunately, none of the proposed solutions worked.
For Beards' above, turning off then turning on the Tab while pressing the screen did not reset the battery stats database.
I tried many proposed solutions... a factory reset, deleting battstat.bin file, 'bump charge method' etc... all did not solve the issue.
Finally sent the Tab to the service centre and they upgraded the firmware. Samsung service centre claims that it is an issue with Froyo 2.2. They claimed Froyo 2.2.1 solves the issue. Can anyone verify??
After the upgrade, my battery problem is gone now, no more irritating '40% to 3%' issue. I am a happy man now... only for the fact that now I have a firmware with a protected bootloader.
Click to expand...
Click to collapse
Yes, I have heard of this being a more wider problem and that as you say 2.2.1 corrects the problem.
Interesting you couldn't sort out the problem by deleting the .bin file as the method I mentioned is supposed to reset this (tip came from a tech at Samsung) and has been used successfully by some members over at Android Forums.
It's also good at reviving a 'stuck' Tab, one which when you switch it on it either will not fire up or stays at the glowing Samsung sign at bootup.
Beards said:
The Tab powered fully down first, then power up whilst touching the screen.
This should bring up the battery indicator and hopefully now rectify the battery dat file.
Once done power back down and then restart the Tab.
Click to expand...
Click to collapse
I turned off my tab completely, then place one of my fingers to the screen, while pressing the power button. And NO, there is no battery indicator showing up at all. Rather it goes straight to the samsung intro.
And, why did you say 'hopefully rectify battery dat file". Did this kind of battery indicator thingy happen by chance?
Did you know 'wipe battery stats' method from recovery? Whats strange is, I've tried this method on my tab, and there's no usual status messages showing that 'wipe battery stats completed' or such...
greemme said:
I had this '40% to 3%' or '30% to 3%' etc
Click to expand...
Click to collapse
I currently have this problem too.
You can refer to below links, all related to batteries issue.
http://forum.xda-developers.com/showthread.php?t=924500&page=2
http://forum.xda-developers.com/showthread.php?t=928732&page=3
http://forum.xda-developers.com/showthread.php?t=921848&page=2
You are not alone
Sent from my GT-P1000 using XDA App
I am having this problem since i bought my first tab, i had to sell it off and get another new one. this is my 2nd galaxy tab and i am fedup with it. I am in asia with version dxjm2. Can anyone help me? I have been sending my tab to samsung twice already and all they said was do not download anything from android market. If that is so, what is the point of having a big tablet with nothing in it? Can i get a new replacement from samsung? Please anyone, i really need help.
jeromejeremytay said:
I am having this problem since i bought my first tab, i had to sell it off and get another new one. this is my 2nd galaxy tab and i am fedup with it. I am in asia with version dxjm2. Can anyone help me? I have been sending my tab to samsung twice already and all they said was do not download anything from android market. If that is so, what is the point of having a big tablet with nothing in it? Can i get a new replacement from samsung? Please anyone, i really need help.
Click to expand...
Click to collapse
i Jeremy, if you are adventurous, you can try this http://forum.xda-developers.com/showthread.php?t=986067&page=4 , currently, I am monitoring the status, so far so good. Now, I am doing my second charge after battery drained to 19% (I can't wait for it to go to 0% ). Before did, I will not be able to reach 19% and sometimes, the battery will prompt me to shut down due to battery left 3%, in actual fact, it is 30%.
Regards,

Galaxy Note - Won't charge properly?

Hey,
My Galaxy Note recently decided to stop charging. Whenever i plug the charger in it shows the "first white charging logo", the one you see before the green battery being filled up - after about half a sec the logo goes away only to return 5 seconds later.
I've tried to blow into the socket, and i've looked into it with a light to make sure nothing seems off, and everything looks perfectly fine. So far i have tried with 2 cables, one third party and the original one, no difference there. Both these cables work well with my Galaxy S2. Therefore i am willing to say for certain the problem is in the actual USB port, which i find weird because I've never mishandled it in any way.
Another thing is the battery gets warm after cycling like this for a few minutes. I tried to take the SGSII-battery and fire the Note up, by holding the battery in place according to the connectors, it fires up perfectly.
Do any of you have any experience with these kinds of issues?
I am currently running Paranoid Android Hybrid-ROM, I guess my only real option here would be to borrow a friends charged battery to flash back into a stock ROM and plead ignorance with the warranty claim. The phone is no older than 4 months. Does anyone know how thorough they are when placing an RMA on a phone?
Thanks, any input greatly appreciated.
AndrewXXV said:
Hey,
My Galaxy Note recently decided to stop charging. Whenever i plug the charger in it shows the "first white charging logo", the one you see before the green battery being filled up - after about half a sec the logo goes away only to return 5 seconds later.
I've tried to blow into the socket, and i've looked into it with a light to make sure nothing seems off, and everything looks perfectly fine. So far i have tried with 2 cables, one third party and the original one, no difference there. Both these cables work well with my Galaxy S2. Therefore i am willing to say for certain the problem is in the actual USB port, which i find weird because I've never mishandled it in any way.
Another thing is the battery gets warm after cycling like this for a few minutes. I tried to take the SGSII-battery and fire the Note up, by holding the battery in place according to the connectors, it fires up perfectly.
Do any of you have any experience with these kinds of issues?
I am currently running Paranoid Android Hybrid-ROM, I guess my only real option here would be to borrow a friends charged battery to flash back into a stock ROM and plead ignorance with the warranty claim. The phone is no older than 4 months. Does anyone know how thorough they are when placing an RMA on a phone?
Thanks, any input greatly appreciated.
Click to expand...
Click to collapse
Did you try to wipe your battery stat in recovery mode.
jonpaslim said:
Did you try to wipe your battery stat in recovery mode.
Click to expand...
Click to collapse
No I did not infact, I'll give that a go and see if it helps. The problem is the SGSII battery doesnt fit completely, so i need to hold it by force at the pins, not sure ill pull that off while entering the recovery menu, but i'll try and see!
Edit: Tried it and it did not help unfortunately. At least i can use the SGSII-battery to safely get into menus etc.
Hell, might even be a broken battery?
I interpret the problem as "charging starts but battery refuses.." since the 1st logo keeps flashing. I read elsewhere that it might be a moisture-related problem aswell.
This I do not disregard completely because the phone has been lying near an open window, even though it's summer it cannot be fully ignored.
Either way, in the other thread they suggest putting the phone in rice (which soaks up moisture) for a few days to see if it helps. I even put one of those silica-anti-moisture-bags in there with the rice. Fingers crossed.
If nothing helps I think I'll just borrow a mates charged battery to flash back into stock, get rid of evidence etc - and place it in RMA.
Why don't you try a new Note battery or from another Note. If it fired up with a Gs2 battery perfectly then it must be your battery!
Sent from my GT-N7000 using xda premium
Leave your phone without any battery for about 30 min., this helped me when my phone was refusing to charge somtimes and was giving me discharging while on the charger, after i pulled the battwry for about 30-45 min it is perfectly charging now, btw iam on paranoid also and my phone doesnt charge when it is turned off, have to turn it on frist to charge
Sent from my GT-N7000 using xda premium
easy fix
hey i had a similar problem...was a bit frightened at first....ok connect your phone to your computer, if the computer recognizes then you cables and USB port are just fine.....this means that your phone has some firmware issues....ok here's the simple fix......allow your battery to die completely, then remove the battery from the phone for about 30 minutes......plug in the charger with the battery still out of the phone for 30seconds....now unplug your charger, reinstall your battery into the device and connect your charger again.....this may also work if your device refuses to power on....

Xperia T won't charge when switched off

I have Xperia T on official 7.0.A.3.195 firmware.
It is not rooted and boot loader is locked.
Problem is the phone won't charge when it is switched off and I guess that is not good because none of my previous Sony/Ericsson phones behaved like that.
I have read somewhere that this behavior is specific for some versions of CWM, but obviously that is not the issue with my phone.
Also I have found that problem could be related with chargemod file in phone/system/bin, which should be changed, so if someone can send me that file I can try to solve it that way.
Anyone else with xperia T experiencing this issue?
Any other idea how it can be solved (I have already tried factory reset)?
Thanks.
dskoric said:
I have Xperia T on official 7.0.A.3.195 firmware.
It is not rooted and boot loader is locked.
Problem is the phone won't charge when it is switched off and I guess that is not good because none of my previous Sony/Ericsson phones behaved like that.
I have read somewhere that this behavior is specific for some versions of CWM, but obviously that is not the issue with my phone.
Also I have found that problem could be related with chargemod file in phone/system/bin, which should be changed, so if someone can send me that file I can try to solve it that way.
Anyone else with xperia T experiencing this issue?
Any other idea how it can be solved (I have already tried factory reset)?
Thanks.
Click to expand...
Click to collapse
If you have not tampered with the phone I would be unhappy with it and take it back to the shop for a replacement.
Or you could repair in pccompanion.
Mine wouldn't charge properly when it was on and I just got it tonight and then when it was off charging was on and off like it was getting unplugged and plugged in again I pressed the power button and now I think it's charging but it didn't turn on I hadn't brotherd to press the power button again just yet
Sent from my LT18a using xda app-developers app
Torres77an said:
Mine wouldn't charge properly when it was on and I just got it tonight and then when it was off charging was on and off like it was getting unplugged and plugged in again I pressed the power button and now I think it's charging but it didn't turn on I hadn't brotherd to press the power button again just yet
Sent from my LT18a using xda app-developers app
Click to expand...
Click to collapse
Charging on and off loop happened to me as well at first, then I unplugged and plugged the charger again, but nothing was happening.
After I switched the phone on it started to charge. Now it charges normally when phone is on, but still noting when phone is switched off.
I have also tried firmware repair in PCC and it didn't help, so I think I will return it to the shop and ask for replacement.
dskoric said:
Charging on and off loop happened to me as well at first, then I unplugged and plugged the charger again, but nothing was happening.
After I switched the phone on it started to charge. Now it charges normally when phone is on, but still noting when phone is switched off.
I have also tried firmware repair in PCC and it didn't help, so I think I will return it to the shop and ask for replacement.
Click to expand...
Click to collapse
I had exactly the same problem. I got mine on 3rd Oct, and after about 7 days of use, I discharged the battery to 0% and it automatically turned off. Since then it refused to charge when power off, and as I have 0% battery, it cannot be turned on, making the phone totally unusable!
I finally managed to get it work again, here's the steps if you also find your phone dead.
When 0% battery and auto power off, if you press the power button, the LED light should flash quickly a few times and off.
Now press and hold the power button and when LED is still flashing, plug in the charger (use wall charger not USB on PC). You should remain holding the power button, otherwise the LED will turn off and no charging again.
After about 5 min, it will be charged to a minimum amount required to boot and the screen will be turned on. Now press the volume up key while still holding power button to reset the phone.
I saved my phone just like this, but even now it still cannot charge when power off. Searched this forum and some say it can be fixed by changing the chargemon file? It would be much appreciated if someone can share it.
Thread moved. Please ensure you post in the correct sections in future as all questions belong here in Q&A.
Thanks
AvRS
Just to inform you that in the end I have sent my phone to the service center and thay had to open it, remove battery and connect it again.
After that it was possible to charge the phone when switched off. I got it back now and it still works OK. Hopefully it will stay like that.
Shame on you SONY
dskoric said:
I have Xperia T on official 7.0.A.3.195 firmware.
It is not rooted and boot loader is locked.
Problem is the phone won't charge when it is switched off and I guess that is not good because none of my previous Sony/Ericsson phones behaved like that.
I have read somewhere that this behavior is specific for some versions of CWM, but obviously that is not the issue with my phone.
Also I have found that problem could be related with chargemod file in phone/system/bin, which should be changed, so if someone can send me that file I can try to solve it that way.
Anyone else with xperia T experiencing this issue?
Any other idea how it can be solved (I have already tried factory reset)?
Thanks.
Click to expand...
Click to collapse
I bought my XPERIA TX today, I have the same problem.the most issue is when your phone is off then it will not charge at all and LED charging will not work.
You have to switch on the phone and then it starts charging.
This is a big fault of SONY and now I understood why SONY is loosing reputation in mobile market.
I have the latest firmware of 7.0.A.3.220
Like 2 weeks ago my xperia t wouldnt charge too. Fix it then like they said here with a hard reset, volume up and reset. But yesterday i had the problem back. The charger was like on and off cause my notification was busy saying "unplug from socket to save energy". I unplugged the charger from my phone and like 3 seconds later it was BOOM, with a nice flash and my charger died taking out a fuse too. Luckely i just took out the charger, dont wanna know what could have happened if my phone was still on the charger when it short-circuited.
So if you have the same problems.. watch out!
AW: Xperia T won't charge when switched off
Hi, i had the same issue with my Xperia T.
Disassembleing the case and disconnect the
battery for a few minutes solved the Problem
in my case.
Sent from my LT30p using xda premium
How to open the TL?
I have been looking for a way to open my TL can have you any clue as how to so that? I need to remover the battery like you said to get the phone to start charging again.
Get It Replaced!
If your phone is doing this either call Sony +1-877-7XPERIA (1-877-797-3742) and explain what is going on. You're going to need the info from the pull-out tab found in the SIM/SD bay. It will take a few weeks and some Shipping money. OR your provider will probably replace it for free if you can get it to fail infront of them. (PROTIP: Let it die while using it and do not plug it in for a while)
Your phone will very likely get worse until it fails completely. My experience is here: http://forum.xda-developers.com/showthread.php?p=43383759#post43383759
Your phone SHOULD charge like every-other phone. If it is acting funny get it replaced ASAP
I keep coming back to these threads whenever my Experia T is acting up again. I finally bit the bullet and went the hardware way as described in other posts in this thread and also in a comment on Youtube https://www.youtube.com/watch?v=KWox7kCygRE
"In the end I fixed this problem by removing the back cover (one screw in where the SIM card goes) and detaching the battery supply from the phone. After a minute or two I reattached the battery supply (its a little yellow tab beside where you plug in the charger) and put the cover back on, plugged into charger and it started charging as normal."
It's surprisingly simple, to be honest.
Did you manage to modify the chargecom file to enable charging while in sleep?
Cheers

HTC One no longer charges...

Odd problem, and it seems to be somewhat common with no real "fix".
Bought my HTC One back in May and it has been flawless in every regard until recently. It no longer....charges. Clearly a defect with the phone, I'm just not sure if it is hardware or software related.
I plug the USB charger in (tried three different chargers) and nothing seems to work UNLESS the phone is completely powered off - then it will charge very, very slowly. My computer doesn't recognize a device when plugged into the USB port.
I'm a little dissatisfied with HTC at the moment. They issued an RMA but I have to do without a phone for over a week and they made absolutely no effort to speed up the process. Who knows how long the repair will take! They may make a better product than Apple/Samsung but their customer service is lightyears behind, sadly.
Is there any way to avoid this downtime? Any possible fixes?
I've tried...
1) Booting into safe-mode
2) Factory reset
3) 3 different chargers
Running Android 4.3 on Sprint.
I am encountering the same problem.
My phone will charge if I restart it and plug it into a wall-charger.
If I plug the phone into a PC, it fails to mount as a USB drive AND it fails to charge. After which it will no longer charge from a wall socket unless it has been rebooted.
I have tried a number of different cables, wall chargers, and computers.
I have tried resetting the phone to factory settings.
I have tried alternative ROMs in the hopes it would restore my USB functionality.
No luck.
Is it a hardware problem which requires servicing or is there a software fix to get the HTC One to show up as a USB drive again?
NGO5 said:
Odd problem, and it seems to be somewhat common with no real "fix".
Bought my HTC One back in May and it has been flawless in every regard until recently. It no longer....charges. Clearly a defect with the phone, I'm just not sure if it is hardware or software related.
I plug the USB charger in (tried three different chargers) and nothing seems to work UNLESS the phone is completely powered off - then it will charge very, very slowly. My computer doesn't recognize a device when plugged into the USB port.
I'm a little dissatisfied with HTC at the moment. They issued an RMA but I have to do without a phone for over a week and they made absolutely no effort to speed up the process. Who knows how long the repair will take! They may make a better product than Apple/Samsung but their customer service is lightyears behind, sadly.
Is there any way to avoid this downtime? Any possible fixes?
I've tried...
1) Booting into safe-mode
2) Factory reset
3) 3 different chargers
Running Android 4.3 on Sprint.
Click to expand...
Click to collapse
You might want to try to run HTC's Function Test which includes a battery and charger test - You may do so by dialing *#*#3424#*#* then selecting the Charger Test, followed by more then selecting the Battery test and finally run.
@Wiss said:
You might want to try to run HTC's Function Test which includes a battery and charger test - You may do so by dialing *#*#3424#*#* then selecting the Charger Test, followed by more then selecting the Battery test and finally run.
Click to expand...
Click to collapse
This is a cool trick! Thanks!
Charger came back as fine when charging from wall... but nothing when charging from PCs.
Also, their Charger test is really terrible. It basically says, "Plug in the charger. If the battery indicator says it is charging... then it is charging."
Yeah. I figured that much out on my own.
Looks like I need to hit the service center this weekend.
A question about service... This is my first Android phone. I've rooted it. Will this be a problem with the folks at the service center?
Kamalot said:
This is a cool trick! Thanks!
Charger came back as fine when charging from wall... but nothing when charging from PCs.
Also, their Charger test is really terrible. It basically says, "Plug in the charger. If the battery indicator says it is charging... then it is charging."
Yeah. I figured that much out on my own.
Looks like I need to hit the service center this weekend.
A question about service... This is my first Android phone. I've rooted it. Will this be a problem with the folks at the service center?
Click to expand...
Click to collapse
Any fixes/update? HTC issued an RMA for me...really annoying to be without my phone for god knows how long. Deff regret not going the Apple route.
NGO5 said:
Any fixes/update? HTC issued an RMA for me...really annoying to be without my phone for god knows how long. Deff regret not going the Apple route.
Click to expand...
Click to collapse
What does "RMA" mean?
Same issue. Tmo replaced it for $20
Sent from my SGH-T989 using XDA Premium 4 mobile app
Yeah happened to me as well. The headphone jack also stopped working, but I got it swapped for a new one because of my warranty.
Sent from my HTC One using XDA Premium 4 mobile app
This just happened to me, and after some searching here and elsewhere I found that it seems to be an unsettlingly common issue. What was worse is the only solutions anyone had was RMA/replacement. Well, I called HTC customer service and the woman I spoke to was very helpful
She told me that the charging mode may need to be reset and gave the following instructions.
1. Turn phone OFF
2. Let charge for AT LEAST 10mins even if it doesn't look like it's charging (mine DID show the new charging animation)
3. Press and hold POWER + VOL UP + VOL DOWN for AT LEAST 2mins. Anything less will not reset the charge mode.
4. After 2mins release the buttons and the phone should boot as normal.
My phone is now charging normally.
KiamatDusk said:
This just happened to me, and after some searching here and elsewhere I found that it seems to be an unsettlingly common issue. What was worse is the only solutions anyone had was RMA/replacement. Well, I called HTC customer service and the woman I spoke to was very helpful
She told me that the charging mode may need to be reset and gave the following instructions.
1. Turn phone OFF
2. Let charge for AT LEAST 10mins even if it doesn't look like it's charging (mine DID show the new charging animation)
3. Press and hold POWER + VOL UP + VOL DOWN for AT LEAST 2mins. Anything less will not reset the charge mode.
4. After 2mins release the buttons and the phone should boot as normal.
My phone is now charging normally.
Click to expand...
Click to collapse
AT&T HTC One that was not charging here, verifying this fixed my problem. As I held down the buttons for 2 minutes the phone attempted to boot itself multiple times, for others trying this method: This is normal, just wait the full two minutes.
Hey guys I have started having this same problem and I think it may be due to the charger port having dirt / grease in it. Iplugmy cable in and no charge. Push the cable down towards back of phone and charges again. I am going to give it a clean later and see
Sent from my HTC One using xda app-developers app
Thank you
KiamatDusk said:
This just happened to me, and after some searching here and elsewhere I found that it seems to be an unsettlingly common issue. What was worse is the only solutions anyone had was RMA/replacement. Well, I called HTC customer service and the woman I spoke to was very helpful
She told me that the charging mode may need to be reset and gave the following instructions.
1. Turn phone OFF
2. Let charge for AT LEAST 10mins even if it doesn't look like it's charging (mine DID show the new charging animation)
3. Press and hold POWER + VOL UP + VOL DOWN for AT LEAST 2mins. Anything less will not reset the charge mode.
4. After 2mins release the buttons and the phone should boot as normal.
My phone is now charging normally.
Click to expand...
Click to collapse
Appears to have worked for me. Two days ago I realized my phone was not charging unless i turned it off and charged with my adapter. I could connect to my PC and sync just fine but the charging wouldn't work. This reset procedure appears to have done the trick. Many Thanks:good:
WarningU2 said:
Appears to have worked for me. Two days ago I realized my phone was not charging unless i turned it off and charged with my adapter. I could connect to my PC and sync just fine but the charging wouldn't work. This reset procedure appears to have done the trick. Many Thanks:good:
Click to expand...
Click to collapse
Glad it worked for you.:highfive:

Dead Phone (doesn't charge?)

Hi,
I was using my phone until my battery completely died then when I finally plugged it was so low that it couldn't turn on so it kept restarting
for infinity amount of times, then it got even worse now it doesn't even do that it just show some battery icon with red color as low and some plug in the center of it that keeps flashing for couple of seconds and turn on and keeps repeating if I plug it in or press power button but no matter for how long I'll leave it plugged nothing will happen...
Any possible fix, thanks in advance.
P.S. It's such a BS tbh if it was so low why would it automatically try to switch on instead of waiting some time allowing the battery to charge at least 5%...
Same problem!
F-L-Y-E-R said:
Hi,
I was using my phone until my battery completely died then when I finally plugged it was so low that it couldn't turn on so it kept restarting
for infinity amount of times, then it got even worse now it doesn't even do that it just show some battery icon with red color as low and some plug in the center of it that keeps flashing for couple of seconds and turn on and keeps repeating if I plug it in or press power button but no matter for how long I'll leave it plugged nothing will happen...
Any possible fix, thanks in advance.
P.S. It's such a BS tbh if it was so low why would it automatically try to switch on instead of waiting some time allowing the battery to charge at least 5%...
Click to expand...
Click to collapse
Hey, F-L-Y-E-R, I have the same problem here.. Have you figured out what's the problem? Thank you for your help!
gigonjic.gigic said:
Hey, F-L-Y-E-R, I have the same problem here.. Have you figured out what's the problem? Thank you for your help!
Click to expand...
Click to collapse
Hi, I did. In my case it's faulty charging port (I don't know what happened to it) but it's still possible to charge the phone if you insert the cable the right way.
I randomly fixed it by trying to plug/unplug the cable and at some point that battery with the flashing plug changed color to green disappeared and became standard white battery which shows charging progress so basically you can live with that as it's only tricky when the battery is too low as long as you always keep the phone charged and don't let it die but I still wake up sometimes in the morning with my battery on the same % so it's not a permanent fix you will probably need to change the port... Even though by searching the internet people say it's related to the battery not properly being connected i.e. has lose contacts etc.
P.S. I use original charging cable, I thought the cable might be broken so bought an expensive one from Amazon but for some reason it doesn't work.
F-L-Y-E-R said:
Hi, I did. In my case it's faulty charging port (I don't know what happened to it) but it's still possible to charge the phone if you insert the cable the right way.
I randomly fixed it by trying to plug/unplug the cable and at some point that battery with the flashing plug changed color to green disappeared and became standard white battery which shows charging progress so basically you can live with that as it's only tricky when the battery is too low as long as you always keep the phone charged and don't let it die but I still wake up sometimes in the morning with my battery on the same % so it's not a permanent fix you will probably need to change the port... Even though by searching the internet people say it's related to the battery not properly being connected i.e. has lose contacts etc.
P.S. I use original charging cable, I thought the cable might be broken so bought an expensive one from Amazon but for some reason it doesn't work.
Click to expand...
Click to collapse
My brother's nokia 8 has this problem, too. One side of usb-c charges well (c > 2 Amperes), other side doesn't (c < 0.1 A). No problem on the cable, because it works well with my phone. I tried to clean the usb socket with alcohol and soft paper but no result.
Try a higher power charger
Dr. Slump said:
My brother's nokia 8 has this problem, too. One side of usb-c charges well (c > 2 Amperes), other side doesn't (c < 0.1 A). No problem on the cable, because it works well with my phone. I tried to clean the usb socket with alcohol and soft paper but no result.
Click to expand...
Click to collapse
My phone had this same issue and the work around was just getting a strong Note 8 Original charger, I connected it to the Nokia 8 and gave it some time and boom, All is well. weaker chargers no longer charge and will spoil your phone just get a strong charger

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