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My phone was bricked and I restored it following this tut ( http://forum.xda-developers.com/showpost.php?p=62405939&postcount=138 ). Now the phone is turned on normally, but I have this strange thing:
My phone number
Unknown
IMEI
0
IMEI SV
00
I have also this warning: Current version is not available for user. Can't find matched cust for NT-code mcc/mnc, subset.
How to fix?
BlackStorm94 said:
My phone was bricked and I restored it following this tut ( http://forum.xda-developers.com/showpost.php?p=62405939&postcount=138 ). Now the phone is turned on normally, but I have this strange thing:
My phone number
Unknown
IMEI
0
IMEI SV
00
I have also this warning: Current version is not available for user. Can't find matched cust for NT-code mcc/mnc, subset.
How to fix?
Click to expand...
Click to collapse
Same thing happened to me after I unbricked my device using the exact same tutorial. However, even with IMEI 0 I can still make and receive calls and text messages. But I'm not sure if I should leave my device like this. If someone has any solution to provide I would be very grateful! I hope it doesn't involve flashing any ROM again cause I'm really afraid that I may brick my phone again ...
Hey guys, I had exactly the same problem. I tried different things including flashing various Roms and Bootstack, but nothing seemed to work. Since I’ve been searching for a solution quite a while, I now have the honor to help you out and everyone with an L90, who stumbles upon the same issue.
First of all, I made a backup of my EFS, so that I could restore the state my phone was in (IMEI=0, but working baseband). You can do that easily with TWRP (thx to shoxxy . By the way, this is something which we all should have done beforehand. It would have been much easier to restore our IMEIs.
But don’t worry, if you follow the instructions in this video (https://www.youtube.com/watch?v=nwzgs1Cmr9k) you should be able to get your IMEI working again. For those, who feel more comfortable following written instructions I copied the following procedure using this thread (http://forum.xda-developers.com/showthread.php?t=1960918) as a model and edited them a little to the way it just worked for me.
Do this on your own responsibility! And better double-check with the video our other threads.
Before you start:
Download this package (http://www.mediafire.com/download/figdbxb75j5kyry/package.rar), it belongs to the user who made the video on youtube (PremiumRepair).
Make sure your phone is rooted and USB-Debugging is enabled (http://forum.xda-developers.com/lg-g3/general/guide-root-lg-firmwares-kitkat-lollipop-t3056951)
Procedure :
Install Drivers. Either you use LG Support Tool or download them directly. For me the LGUnitedMobileDriver+3.14.1_ML_WHQL.exe worked just fine. Don’t forget to uninstall old drivers or you could run into problems.
Install QPST v2.7.378. Microsoft Visual C++ 2005 Redistributable is a prerequisite, just confirm it.
Plug your device into your PC (USB port)
Run QPST Configuration from your Windows Start menu. Switch to the second tab ("Ports") and choose "Add new port" (bottom left button). You should see a COM port associated with "USB/QD Diagnostic". Select it, then press Ok. You can close the QPST Configuration window now.
Open Windows Explorer and browse to "C:\Program Files\Qualcomm\QPST\bin" (or wherever you installed QPST) and launch RF_NV_Manager.exe. In RF NV Manager, Go to "Settings / Comport". You should see your COM port in the dropdown box. Select it, then press OK.
Go to "File" and choose "Read from phone". RF NV Manager will read all NV items from the phone. Now if you see item #550, you will be able to alter it (see below). If you can’t find it, go to “File” and choose “Read supported RF NV Items”. If you still can't find it, there is a way to create it. Take a look at the thread I linked to.
Now comes the critical step of altering the IMEI. Select item #550 and you'll see 9 boxes on the right, a "Write NV" button and an "Hex" checkbox. Check the "Hex" checkbox.
Now, you'll have to enter the IMEI in the 9 boxes in a very specific way. The easiest way is to use the IMEI converter (for other method see linked thread). Put your IMEI in, convert it and put the digits in the boxes (two number per box).
Now you can then press "Write NV" to write the IMEI value to your phone.
Once done, unplug the device, and reboot it. Now you IMEI should be changed. If it’s not your number, take a look at the step seven again and check the video.
Please give a feedback, if it worked for you (incl. Details about your device, ROM, etc.) so that other users can profit from it. Thanks
Edit: @ BlackStorm94 - Don't worry about the warning. It will vanish if you install a different ROM.
I'm stuck at step 6. When I click Read From Phone, I get an error which says that my phone is not present. Also, on QPST Configuration, even tho I have set the Port to the one my phone appears, under Phone it says No Phone ... I guess my phone isn't recognized for some reason. Do I need to root it before I do this? I hope not because I don't really want to mess with it after the hard brick
Lazgeor said:
I'm stuck at step 6. When I click Read From Phone, I get an error which says that my phone is not present. Also, on QPST Configuration, even tho I have set the Port to the one my phone appears, under Phone it says No Phone ... I guess my phone isn't recognized for some reason. Do I need to root it before I do this? I hope not because I don't really want to mess with it after the hard brick
Click to expand...
Click to collapse
Yes, your phone needs to be rooted. This solution for rooting works great for me: http://forum.xda-developers.com/lg-g3/general/guide-root-lg-firmwares-kitkat-lollipop-t3056951
mhikel said:
Yes, your phone needs to be rooted. This solution for rooting works great for me: http://forum.xda-developers.com/lg-g3/general/guide-root-lg-firmwares-kitkat-lollipop-t3056951
Click to expand...
Click to collapse
So, I rooted the phone successfully, but the phone is still not recognized by QPST Configuration or RF NV Manager. My pc recognizes the phone and I can do everything properly, but these programs say that there is No Phone ... I don't know what to do ...
mhh, that sounds like a problem with the drivers. Did you uninstall all the drivers (incl. Qualcomm drivers) from your PC? And have you installed the official LG drivers for our devices (for example from the link in this post: http://forum.xda-developers.com/showpost.php?p=62405939&postcount=138) Try another PC if it still doesn't work
mhikel said:
mhh, that sounds like a problem with the drivers. Did you uninstall all the drivers (incl. Qualcomm drivers) from your PC? And have you installed the official LG drivers for our devices (for example from the link in this post: http://forum.xda-developers.com/showpost.php?p=62405939&postcount=138) Try another PC if it still doesn't work
Click to expand...
Click to collapse
I'm going to try on a new computer tomorrow afternoon and I'll let you know how it went. I uninstalled all drivers associated with my phone on my computer and after reinstalling them I still got no results. I guess I may have confused it So that's why I'll try on a new one. Thanks for your help
Hello, sorry for the late reply. I just wanted you to know that even though I tried with another computer, my phone was still not recognizable. It doesn't really matter tho, cause even with the IMEI 0 I still have service and it works normaly for about a month now. If you have any solution then I would like to try it, but if not then it's okay. Thanks for your time
No worries! You do have USB-Debugging enabled, have you!? I mean you probably needed to do this for rooting. But if you haven't done it yet, that's probably the problem. Enable USB-Debugging like this (Go to Settings > General > About phone > Software information, tap Build number seven times and then go to Settings > Developer options and turn on Usb debugging) (copied from http://forum.xda-developers.com/lg-g3/general/guide-root-lg-firmwares-kitkat-lollipop-t3056951)
[/COLOR]
mhikel said:
No worries! You do have USB-Debugging enabled, have you!? I mean you probably needed to do this for rooting. But if you haven't done it yet, that's probably the problem. Enable USB-Debugging like this (Go to Settings > General > About phone > Software information, tap Build number seven times and then go to Settings > Developer options and turn on Usb debugging) (copied from http://forum.xda-developers.com/lg-g3/general/guide-root-lg-firmwares-kitkat-lollipop-t3056951)
Click to expand...
Click to collapse
Yeah yeah, I had USB Debugging enabled every time I plugged my phone into both of my PCs. But I don't think that's the reason this tutorial isn't working on my phone. When I unbricked the device, I had to use the L90 D405 loader.img in order to reflash the bootloader and recovery. But my phone is the d405n model, and that's the ROM I installed to it. So the phone now thinks that it is the D405 but the ROM I have installed is the one for d405n. I hope you understood this cause I know it's a bit weird I see options to activate NFC but I never use it so I can't tell you if it works. However I can activate it properly. Anyway, about the IMEI, as I told you, it basically works without problems even with 0 because I think that my service provider doesn't block anybody except someone reports the device as stolen. If you have any further solutions then let me know but if not the don't worry, I'm okay!
Lazgeor said:
But my phone is the d405n model, and that's the ROM I installed to it. So the phone now thinks that it is the D405 but the ROM I have installed is the one for d405n.
Click to expand...
Click to collapse
Ah, that makes sense. Flashing the right bootstack as described here (http://forum.xda-developers.com/lg-l90/development/bootstack-kk-l-l90-t3118632) could maybe help you (I haven't tried the one for D405n myself but it's supposed to stable). On the other hand: You probably installed a .kdz (ROM) with the correct Bootstack for your D405n included. ...So I don't think it'll bring back the IMEI or change anything. I'm running out of ideas, sry!
mhikel said:
Ah, that makes sense. Flashing the right bootstack as described here (http://forum.xda-developers.com/lg-l90/development/bootstack-kk-l-l90-t3118632) could maybe help you (I haven't tried the one for D405n myself but it's supposed to stable). On the other hand: You probably installed a .kdz (ROM) with the correct Bootstack for your D405n included. ...So I don't think it'll bring back the IMEI or change anything. I'm running out of ideas, sry!
Click to expand...
Click to collapse
It's okay I don't want to bother you any further. I'll buy a new phone soon anyways and since I'll give this one to my small brother, I don't think he'll really worry if his IMEI is 0 If at some point this device gets blocked by a service provider then I'll start searching for ways to fix it again. That bootstack page you mentioned seems useful. I'll try that if I do have any problems. Thank you very much for your help
That sounds reasonable! You are really welcome If you still need help just post here again. Although I have no other ideas at the moment someone else might. If you felt supported here I'd really appreciate the thanks! button. Yeah, you are right, the bootstacks supplied by Xemidra are of great value for our LG L90.
mhikel said:
That sounds reasonable! You are really welcome If you still need help just post here again. Although I have no other ideas at the moment someone else might. If you felt supported here I'd really appreciate the thanks! button. Yeah, you are right, the bootstacks supplied by Xemidra are of great value for our LG L90.
Click to expand...
Click to collapse
Update: I actually fixed it I know I told you that I would leave it as it is for now, but today I had nothing to do, so I decided to try my best and fix it. What I did was, as the post you told me said, I had to install the Kit Kat bootstack and the easiest way to do that is by flashing the Kit Kat rom. So I downgraded to android 4.4.2 using the stock rom I found on another post, and then I used your tutorial on the Kit Kat version. This time I was able to pass step 6 because my phone was getting recognized properly. I also didn't needed root access after all, since the new rom was just installed and it worked. After finishing the tutorial and restarting the phone, my IMEI was back! Then I upgrated my phone to the lollipop version, and when the upgrade finished, my IMEI was still there. So now I'm in lollipop with a working IMEI. I'm so thankful to you now, thank you very much for helping me and providing me these useful tutorials. I really appreciate it
Wow, that's just great!=) congratulations, you can be proud! Happy for you, that was quite an issue. You are welcome=) Well, someone from this forum helped me out, when I seeked for help and I am happy to give something back. Thank you for sharing your solution! That should be helpful for the next one stumbling over this problem. Enjoy your completely restored phone!=)
Hi everyone,
I own a Motorola Moto G2 (XT1068, dual sim) that came used with Android 6.0 on it.
I installed TWRP (twrp-3.0.2-3-titan.img) on it but failed to root Android 6.0 as well as 5.0 for whatever not yet understood reason. I don't do Android development for a living but I'm an IT professional, so handling adb and fastboot as well as reading and understanding instructions isn't a problem.
I flashed stock Android 4.4.4 (RETDEALL_XT1068_4.4.4_KXB21.85-14) which I successfully rooted by installing SuperSU via TWRP.
Next I updated SuperSU, verified that root access is indeed working and installed FlashFire, which I hoped to use to install OS upgrades, possibly without losing root. FlashFire is new to me (as of yesterday), everything else mentioned up to here is not.
I used the "Flash ZIP or OTA" action from within FlashFire and the previously downloaded update file in the /cache directory. I can't reproduce the file name since the phone is currently unusable and I didn't write the file name down prior to using FlashFire.
The state of the phone after this unsuccessful attempt was that of a broken USB device, i.e. unable to even register as whatever type of USB device. I learned that this can be fixed by holding the power button down for more than one minute, after which I managed to
get the phone to be shown as working "RELINK HS-USB QDLoader 9008" USB serial device in Windows 7 device manager.
I used the information in these two threads:
http://forum.xda-developers.com/moto-g/help/how-to-unbrick-moto-g-falcon-t3394788
http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
Since I started with Android 4.4.4 trying to upgrade to 5.0, I had hoped that the blank flash package for one of these Android versions would help fix my problem, but as of now, this doesn't seem to be the case. At the end of the blank flashing process, I get the message
FAILED <blank-flash:sdl-transfer-image:sdl-hello: error sending packet>
After that, the phone still has a black screen and cannot boot into anything. Repeating blank flash works after resetting whatever part of it is still working by holding the power button down for about 30+ seconds.
Is there anything obvious (or maybe even not so obvious) that I missed?
Thanks for reading and any help and/or pointers in the right direction.
hey , contact me on pm
salkollizz said:
hey , contact me on pm
Click to expand...
Click to collapse
Did you solved the problem of hard brick of Moto G 2014?
Can someone please help. I'm getting desperate now. I flashed a Nougat build a little while ago but had some issues with Bluetooth and NFC so I flashed back to the original firmware using the dload folder and 3 button method. The installation seemed to go through fine but get's stuck booting at the vodafone logo. It then takes me into eRecovery where it attempts to download latest version over wifi but fails. I don't really know where to go from here because I can't access the internal sd card because the phone won't boot. I can access fastboot but don't really know what to do from there.
stevemacer10 said:
Can someone please help. I'm getting desperate now. I flashed a Nougat build a little while ago but had some issues with Bluetooth and NFC so I flashed back to the original firmware using the dload folder and 3 button method. The installation seemed to go through fine but get's stuck booting at the vodafone logo. It then takes me into eRecovery where it attempts to download latest version over wifi but fails. I don't really know where to go from here because I can't access the internal sd card because the phone won't boot. I can access fastboot but don't really know what to do from there.
Click to expand...
Click to collapse
Stevemacer10 Hello, I hope to be keen to help, because it happened to me the same thing, with two days of stomach ache for it. In wanting to load Android on my Nougat Huawei P9 Plus VIE-C02, with VIE-L09C605B354 and VIE-L29C185B320 I went into semi-brick or brick, or was only in bootloader, the screen with the green man to speak. No avail various ways, including via microSD-Fastboot or ADB to do restart your phone. Then, to my previous experience with a Huawei tablet, I logged on to the 'https://www.dc-unlocker.com/' site, and essend already registered, I bought 15 credits (15 Euros), for the 'option' DC Phoenix Firmware write ', valid for 72 hours, in addition to the program and downloaded the' DC program Phonix v29 '(https://www.dc-unlocker.com/DC-Phoenix-flash-repair-tutorial) following the related tutorial. Obviously procured the original firmware 'VIE-L09C02B133' or even lower versions, you'll have to unpack in a folder of your preference. Unfortunately, despite having used with DC Phoenix the original firmware was always also blocked me. At that point I wanted groped with a firmware that you can find on the same site of the DC-Unlocker (https://files.dc-unlocker.com/user.html?v=files/57694006a60d7) by downloading the firmware 'VIE_AL10B_M00A063_Factory_firmware_China_Nonspecific_Android_6.0_EMUI_4.1 .dgtks', which I loaded with DC-Phoenix on the phone. Rebooting of a minimal mode of andorid, I did not see well either. I went back into bootloader, as well as devone be made the previous steps that I have already described to you, and this time with DC-Phoenix I loaded on the phone firmware L09C02B128 and everything went well. Attention and keep in mind that just as I happened to me, the serial number of your phone is changed, to me has happened in '0123456789ABCDEF' and there was no way to change it, so as, while having the unlocked bootloader can not longer charge the TWRP recovery in order to then have root permissions. Until reading the paragraph '(Optional) Phone numbers REPAIR', I went to that point on the site 'http://hcu-client.com/'. Also here are sadly bought 8 credits (8,00 Euro) in order to work with the program 'HCU-Client v1.0.0.0115', you need to download and unpack, then follow the various instructions, which are not difficult when you have to be walked through the modding, otherwise you do even more damage. Let me know what you did and how it went to the method. I hope also good for you. In summary we want Euro 15 for Phoenix whose duration of operations applies to 72 hours and 8 Euro per HCU-Client, it can only use this for 24 hours.
P.S .: Obviously if you follow my instructions and all these signs you do so at your own risk, esonerandomi from every possible and accidental deterioration of the situation and the damage to your phone. Sorry for my English, whose translation has made Google translator.
---------- Post added at 12:59 AM ---------- Previous post was at 12:33 AM ----------
I wanted to say that the change of the serial number does not work well. The serial number has been changed from what I've shown you above, but was not put one I added that I had from the sales box. I write support and maybe let you know what they tell me. See you soon.
Hi Grlshia,
Thanks for getting back to me. It's such a minefield playing with all these different regional variants. I have though, managed to get it completely fixed. I just gave in and took it into the local Vodafone store and fortunately there happened to be one of the tech experts in there that owned a P9. He took it off me and within about 5 minutes he had completely restored it. He told me he just did a factory reset by holding down vol+ and power. I'm sure I had tried this myself to no avail previously but that's what he said he did.
stevemacer10 said:
Hi Grlshia,
Thanks for getting back to me. It's such a minefield playing with all these different regional variants. I have though, managed to get it completely fixed. I just gave in and took it into the local Vodafone store and fortunately there happened to be one of the tech experts in there that owned a P9. He took it off me and within about 5 minutes he had completely restored it. He told me he just did a factory reset by holding down vol+ and power. I'm sure I had tried this myself to no avail previously but that's what he said he did.
Click to expand...
Click to collapse
Stevemacer10 hello, I'm glad you've solved the problem. Unfortunately I'm still fighting because, for now I can only and even to load its firmware, but if you want to try to load the TWRP recovery for later obtain root permissions, it always fails. From what seems to understand me and certainly due to the fact that the bootloader unlock code now is different from what I have, because as I told you the serial number has changed and if I request a new unlock code, it stops notiziandomi the procedure that there is inconsistency between this number and the IMEI. For now I do not know what to do and how to proceed. I hope that over time can still solve my problem. A good evening to you :good:
i'v been throw it
after updating my p9 plus with a firmware that is not sutable to my area
my phone restarted and ask for an account wich ok but the problem was that the software not working properly and missing a keyboard.
and will not go to recovery mode to try another software.
this sloved by downloading a sutable correct software and unzip it into an SD card folder (i create) called dload, then swich off the device and turn it back on while holding three bottons (power+v up+v down) 10 to 15 sec. and the phone directly read from the SD card and start updating a new firmwarw.
try it.
it success with me , hope it work wth u
Using Odin files to update a Samsung AT&T model will almost always result in a factory reset being performed, and I've also seen the same thing happen when trying to update via OTA zip in Recovery. I'm providing this package for anyone still using the S5, to be able to update software without needing to do a factory reset. I have personally verified that these files will perform the update without wiping any data. These files will update you to the Build/Baseband ending in QD1, Android 6.0.
My zips are compressed extra small for space and bandwidth savings. The default Windows extractor can't handle it, so you'll need a 3rd party tool like 7zip, WinRAR, etc.
Happy flashing!
https://www.androidfilehost.com/?fid=1899786940962576350
Worked great..Thanks! But....
You are theman for this! I have a 900A AT&T and have struggled for days to get it unlocked, upgraded and working without tripping the secure software alert. I started with a 4.X maintenance OS, then rooted, SafeStrapped then pushed this update via ODIN and it worked. Now, the only issue i am having is apps crashing continuously. Started with google play and play services now spreading. I ASSUME this is due to apps not getting updated in the update to 6.X. Correct me if I am wrong. I have updated those via APKs along with others to new versions yet it still happens. Now its also Chrome, File manager etc. Is this maybe a code bug, or am I missing something here? Thanks again
3rdRockfromSun said:
You are theman for this! I have a 900A AT&T and have struggled for days to get it unlocked, upgraded and working without tripping the secure software alert. I started with a 4.X maintenance OS, then rooted, SafeStrapped then pushed this update via ODIN and it worked. Now, the only issue i am having is apps crashing continuously. Started with google play and play services now spreading. I ASSUME this is due to apps not getting updated in the update to 6.X. Correct me if I am wrong. I have updated those via APKs along with others to new versions yet it still happens. Now its also Chrome, File manager etc. Is this maybe a code bug, or am I missing something here? Thanks again
Click to expand...
Click to collapse
No idea. Can't really diagnose app crashes - too many possibilities.
Also: hopefully you're now aware that you're not rooted any longer and (probably) can't ever root it again
iBowToAndroid said:
No idea. Can't really diagnose app crashes - too many possibilities.
Also: hopefully you're now aware that you're not rooted any longer and (probably) can't ever root it again
Click to expand...
Click to collapse
Yeah I saw that, but thats ok. My biggest objective is to get it unlocked from AT&T so I can use it (this whole venture has just turned into a learning/fun toy to play with now) on my carrier. That is yet TBD. Any thoughts on that?
3rdRockfromSun said:
Yeah I saw that, but thats ok. My biggest objective is to get it unlocked from AT&T so I can use it (this whole venture has just turned into a learning/fun toy to play with now) on my carrier. That is yet TBD. Any thoughts on that?
Click to expand...
Click to collapse
https://www.att.com/deviceunlock/
Thanks in advance for any help, short version at top, details below.
-- Short version:
Please help me recover my data, and phone if possible.
I need the data, esp texts and notes, for both personal (some family members have passed on) and business.
I have a new Galaxy S21 and / or PC Smart Switch ready to receive data backup if we can evacuate it from the S5.
ODIN flash seems to pass but has 'Resizing Data' fail, and phone still won't boot past AT&T logo screen.
All web searches seem to say Factory Reset is my last option, but I don't want to lose the data.
Please share ANY advice on how I can recover the data.
-- More details:
Phone = SM-G900A Samsung Galaxy S5 AT&T
Use = pristine, never rooted, modded, or unfortunately backed up
Status = will not boot, passes screen 1 'Galaxy S5', screen 2 'Samsung script', then stops on screen 3 'AT&T globe logo'
More details = Used clean for ~7 years, then on day x, saw phone automatically complete a system update (green screen, sprockets, "your phone is updating"), which was surprising as it's years after it is no longer supported by AT&T. After that update, I continued to use the phone that day, but it then rebooted automatically and stuck on the AT&T globe logo.
Attempts to fix = soft reset, battery pull, can't get into SAFE MODE, can get into and out of recovery mode, found this firmware (THANKS @iBowToAndroid), used multiple ODIN (Odin3 v3.13.3_3B_PatcheD, Odin3 v3.14.1_3B_PatcheD) to flash it (my first Android flashing experience). On flashing process, ODIN on PC shows 'PASS' and log shows "<OSM> All threads completed. (succeed 1 / failed 0)", but phone shows 'Resizing Data' failed:
"
Supported API: 3
-- Installing package...
Finding update package...
Opening update package...
Verifying update package...
Installing update...
Successfully installed package.
-- Resizing Data...
Can't open dir '/data/user/0/com.sec.knox.bluetooth' (Permission denied)
E:failed the resizing-data
"
PFA screen shots
Martin2019 said:
Thanks in advance for any help, short version at top, details below.
Click to expand...
Click to collapse
Trying the "wipe cache partition" is the only thing I can think of
iBowToAndroid said:
Trying the "wipe cache partition" is the only thing I can think of
Click to expand...
Click to collapse
Short version:
THANKS for the quick reply, very much appreciate your help.
Am I really left with only a Factory Reset and then trying to use Data Recovery software to get ‘some’ data back?
I really don't want to give up on the data, so I'm still trying anything I can think of in research and repeated attempts.
More details:
I have tried the recovery mode 'Wipe cache partition' option before and after using ODIN.
I've tried doing it 'twice' per recommendation of some of the web advice I've read in trying to research this.
I've noticed that sometimes the colored highlight of the 'Reboot to bootloader' option then turns background green instead of usual blue, but I don't know why, or if that matters.
Still, the ODIN flash effort always returns the permission error, and the boot always sticks on the AT&T logo.
The string seems to indicate a 'user data' permission error?
Is there any way to debug the logic of the firmware or slog through the 'Recovery Logs' to determine and resolve the cause of the permission error?
When the problem began, I had an SD card and SIM card loaded.
I've since removed both in trying to address this, also per 'web advice'.
Any chance putting them back in helps somehow?
Any other options available via apply update from SD card or ADB?
Any way to setup the Android OS as a secondary drive to another machine to pull data out that way?
I've done similar things with Windows OS in PC environment, but I'm not seeing anyone trying that with Android.
If I am really stuck with factory reset, are there any data recovery programs I could try afterward that work with the G900A?
So far I've looked at Dr Fone, Tenorshare, EaseUS, FonePaw, and D-Back, and none seem to work with the AT&T model variant.
Maybe that's just because they don't have access to AT&T firmware available to install, but if I clear the stuck boot via FR, they then might be able to get some of my data back via drive scan - whatever data is not truly overwritten by the FR?
Martin2019 said:
Short version:
THANKS for the quick reply, very much appreciate your help.
Am I really left with only a Factory Reset and then trying to use Data Recovery software to get ‘some’ data back?
I really don't want to give up on the data, so I'm still trying anything I can think of in research and repeated attempts.
More details:
I have tried the recovery mode 'Wipe cache partition' option before and after using ODIN.
I've tried doing it 'twice' per recommendation of some of the web advice I've read in trying to research this.
I've noticed that sometimes the colored highlight of the 'Reboot to bootloader' option then turns background green instead of usual blue, but I don't know why, or if that matters.
Still, the ODIN flash effort always returns the permission error, and the boot always sticks on the AT&T logo.
Click to expand...
Click to collapse
I own and run a business that performs SIM unlocking and other software-related services for mobile devices, so we see situations like yours quite a bit. And I don't know of anything else that you can do. From reports, we've heard that none of those "recovery services" actually work to recover any data, after a reset
iBowToAndroid said:
I own and run a business that performs SIM unlocking and other software-related services for mobile devices, so we see situations like yours quite a bit. And I don't know of anything else that you can do. From reports, we've heard that none of those "recovery services" actually work to recover any data, after a reset
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Disappointing to hear bad news, but appreciate your effort and insight in providing it, thanks.
I've learned alot in researching it.
I just wish I'd known it before the problem, which I'm sure you also hear quite a bit.
Please let me know if you think of anything else I can try.
Martin2019 said:
Disappointing to hear bad news, but appreciate your effort and insight in providing it, thanks.
I've learned alot in researching it.
I just wish I'd known it before the problem, which I'm sure you also hear quite a bit.
Please let me know if you think of anything else I can try.
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You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
iBowToAndroid said:
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
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Totally agree, and totally on me for not having a backup.
I was just foolish enough to not know yet how easy it is to back up.
Give me 10 minutes of life again now in this phone, I use Smart Switch to backup, and I'm off to a new phone, or even FR on this one and reload.
Now where did I put my Delorean...
iBowToAndroid said:
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
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Have you ever tried a 'combination key' approach to get data access?
As in...
Smart Switch on PC won't connect, but ODIN does show 'Added'.
I don't understand the granular details, but hoping you might...
Could we use both Smart Switch and ODIN in some combination sequence that would allow Smart Switch to pull the data off to a Smart Switch PC backup that I could then throw onto a new phone?
When it's in Downloading (firmware flashing) mode, a modem port is used. The modem port is also there when the device is booted up in Normal mode, but that's not useful for extracting any data off of it. I don't know what Smart Switch uses, but I would assume File Transfer (MTP) and/or ADB. And those aren't fully functional until the device fully boots up.
Do you have a screen lock on the device?
iBowToAndroid said:
When it's in Downloading (firmware flashing) mode, a modem port is used. The modem port is also there when the device is booted up in Normal mode, but that's not useful for extracting any data off of it. I don't know what Smart Switch uses, but I would assume File Transfer (MTP) and/or ADB. And those aren't fully functional until the device fully boots up.
Do you have a screen lock on the device?
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No lock on device, just swipe to go from 'lock screen' to home screen, prior to this boot problem obv.
One of the data recovery sw that I tried (EaseUS I think) did reach a screen asking me to enable USB debugging to continue, but I don't think I can do that without booting up.
I 'think' I remember that screen saying something like 'MTP device' connected, when it asked me to do that.
Any way to sneak into MTP mode from that?
Martin2019 said:
No lock on device, just swipe to go from 'lock screen' to home screen, prior to this boot problem obv.
One of the data recovery sw that I tried (EaseUS I think) did reach a screen asking me to enable USB debugging to continue, but I don't think I can do that without booting up.
I 'think' I remember that screen saying something like 'MTP device' connected, when it asked me to do that.
Any way to sneak into MTP mode from that?
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Any 3rd party software will require ADB to be enabled. Smart Switch is the only one that *might* work just over MTP, but I'm pretty sure MTP doesn't fully load until the device is booted. Even if it did, you would likely need to allow on the popup message. Does the phone show up as a device/drive when it's plugged in while sitting on the AT&T logo?
I think you're asking "does the phone show up as a device/drive" in something like a windows file explorer, and the answer is unfortunately no, or at least not that I've found yet - I've tried several times now, and I'm still trying any combinations I can.
For now...
I can get EaseUS to show 'MTP USB device' per the pic attached in my last, but can't really get it to connect past that point, as it asks for USB Debugging, which it appears I can't do due to stuck in boot loop.
Smart Switch seems to try to connect for awhile, then says it failed to connect, so I think I'm then left with 'Samsung Smart Switch Emergency Software Recovery' (PFA).
Do you have experience using it?
Do you know if it could work to reload the firmware / OS without wiping the data?
AT&T Advanced Technical Support guy says it gives you an option to choose whether or not using it resets the phone (wipes your data), so he thinks (hopes) that would work, but he didn't sound certain at all.
I understand your point on the pop up message user prompt for File Transfer Mode. I used that mode many times in the past, so I'm hoping it might default on the phone so we wouldn't need to answer the pop up prompt to reach that status , but I'm obv not sure about that.
Per the speculation in my last, do you know of any combination approach we might use to get the desired result, like maybe... use ADB somehow to change 1 parm value to reach MTP mode, then use that progress step to enable Smart Switch to connect so we could offload the data?
Thanks again for your help
1. MTP is the same as File Transfer. So when the phone is turning on, it starts loading that connection. You might see "MTP USB Device" or something similar in your Windows Device Manager
2. But if the phone never shows up as a device/drive (would show up under "Portable Devices" in Windows Dev Man), then it's not loading fully - and it normally doesn't do that until it boots past the carrier splash screen.
3. Even if it did boot fully and showed up as a device/drive, the MTP pop-up prompt shows up every single time you connect the device. There's no way around that. So the device would show as empty, with no files or folders, until you tapped "Allow" on the popup.
4. No, there's nothing else you can do to turn on any other connection modes
iBowToAndroid said:
1. MTP is the same as File Transfer. So when the phone is turning on, it starts loading that connection. You might see "MTP USB Device" or something similar in your Windows Device Manager
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Device Manager does show an entry for the phone connected via USB cable:
Under 'Disk Drives' as
SAMSUNG MZMTE256HMHP-000MV
Under 'Universal Serial Bus Controllers' as
SAMSUNG Mobile USB Composite Device
Please tell me that helps us somehow?
Hello guys, I'll try to explain what happened giving just a few context that may help give me some right direction to recover the user data that were in the phone.
As this thread got longer than I expected, summarising:
Moto G XT1033 drained battery, got into bootloop, only fastboot was working, couldn't get into recovery mode ("boot up failed"). When I tried to replace battery, after power on it's now bricked (as "qhsusb_bulk" in PC). My main goal, save user data (whatsapp folder mainly), to flash and restore Android.
Whole situation detailed, what happened:
I have a Motorola Moto G 16GB Music Edition Dual SIM XT1033 (Music edition) 2014, sold in Brazil. It was working for all these years fine, avoided upgrading Android KitKat from 4.4 because it just worked fine. In past months I noticed the battery holding less and less charge, but as I intended to buy a new phone soon I didn't care.
Unfortunately, couple days ago I heard the sound of notification "low battery... powering off". Then I plugged the charger cable and waited some time, after that, I thought it would just boot up normally, it showed "M" loading screen, with the animation etc, but it went to black screen and loop to loading screen again and again.
I tried to hold power and volume down, it went to fastboot, and when I tried start "recovery mode" but it would just say "boot up failed".
I searched for threads and people who had issue like mine and in fact, I found someone who described exactly the same problem I had, user named @ravibhat here: https://forum.xda-developers.com/moto-g/help/moto-g-bootup-problem-recovery-mode-t3122492
While he didn't say he was able to fully flash his smartphone and get it back working, he said he was able to recover all his user data. I was really trying to follow his steps to at least, recover all user data, BUT, before that, my Moto G got hard bricked.
As I have another Moto G XT 1033, the exact same model as this one, but with a working battery, I thought it would be plausible to replace the battery so I could have more safety when fixing the phone, but it didn't work as that. Instead, after I disconnect and reconnect the battery, the Moto G is now hard bricked, as it doesn't boot up anymore, not even holding power + volume buttons, holding for 60s or 120s, none, nada. Rarely, the LED light blink once, nothing more. I connected to PC and it recognized as "qhsusb_bulk", after disconnecting and connecting the phone back to Windows 7, it automatically tried to install drivers and now it would just show "Qualcomm HS-USB QDLoader...." in device manager .
Now I have two issues, first, make it come back to state where I could open fastboot. Second, try to dump/save all user data, to then make a total flash/factory reset to see if I can get it working again.
After searching for hard brick and "qhsusb_bulk", I found this thread (https://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798) and this (https://forum.xda-developers.com/moto-g/general/guidy-to-unbrick-hard-bricked-moto-g-t3875035) that says it will recover from it, but it didn't mention IF IT WILL compromise or delete all user data. Will it?
I don't want to just go and try a bunch of (possible danger) commands and guides without having some experienced people giving advices on how to perform actions, or even if it's possible to "make some backup" of current situation, "copying whole partition", etc, before installing and flashing anything.
Device INFO:
Android version was 4.4. No Root. Bootloader is LOCKED. No customizations.
ADB Debugging state is unknown, probably it was just the default value.
What I want:
I want to get a copy of all my internal storage data, eg: WhatsApp folder, etc. Better if I could get whole storage image and just flash OS and boot loader to get back as it was...
Trying to flash it in any way that causes data loss would be my last option, but @ravibhat who had same issue few years ago couldn't even get it back working again.
What @ravibhat found out:
He thought bootloader UNLOCK would wipe all internal memory user data, but he did it and still could get all files using TWRP 2.8.x.x.
"To root the phone, I’ll have to UNLOCK the Bootloader."
"ADB can be used to backup using PUSH, PULL (may or may not require Android USB Debugging enabled)": he couldn't get it to work using adb push/pull.
Please, I would really appreciate any help from anybody, also from following users @ravibhat , @lost101 , @Teddy Lo , @Kamin4ri , @oversleeper , @jdawc7 , @sd_shadow , @SahilTech , @liveroy , @bouba148 , @bejunk , @Wolfcity, @skad00sh, @FabioSan.
After searching for hard brick and "qhsusb_bulk", I found this thread (https://forum.xda-developers.com/mot...oto-g-t2833798) and this (https://forum.xda-developers.com/mot...oto-g-t3875035) that says it will recover from it, but it didn't mention IF IT WILL compromise or delete all user data. Will it?
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It should not delete the user data. I'm saying this out of logic though, I've never tested it.
Technically the Motorola qboot utility will ripristinate the bootloader only, without modifying any other area of the memory.
oversleeper said:
It should not delete the user data. I'm saying this out of logic though, I've never tested it.
Technically the Motorola qboot utility will ripristinate the bootloader only, without modifying any other area of the memory.
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Thanks @oversleeper, I was a bit afraid because of the "blank-flash.bat" name.. but as I don't know of any other method of beginning this recovery other than unbricking using this qboot bat script, I will end up giving it a chance.
As I said before, Windows 7 auto installed the "Qualcomm HS-USB QLoader 9008" driver as soon as it recognized the "qhsusb_bulk". Do you think I should try to uninstall it and start from step 1 on this guide (https://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798) installing the "Riff BOX JTAG drivers + Driver Signature Enforcement Overrider"?
Yes, I suggest that you install the driver's as advised in that old thread. Also, you will need to use the right qboot utility, for the right model and version of the bootloader that you have or it won't work. Unfortunately I can't help with that, you will need to search the internet and may luck be with you.