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Cracked my note 4 screen.....

I just cracked the screen on my note 4 [emoji47]. It is an extremely thin hairline crack that can't be felt by rubbing on the screen but can be felt by passing your nail over it. It's not really noticiable unless the screen is off. Since this is the first time this has ever happend to me im not quite sure what to do. I do have the JUMP! service which includes insurance but how much would i have to pay to get this cracked screen replaced through jump?
What should i do? [emoji22]

Dang, I'm hurting with you!

I think the Co pay is $150 they wouldn't repair it I think they will exchange it.

How did it happen?

It's 175 deductible unless it went up lately

Bubbled said:
did you get it shipped to you? tell em...MOD EDIT
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twe90kid said:
Teaching someone insurance fraud?
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Yeah, @Bubbled - we all know there are ways to break the rules without getting caught...let's keep that off our boards, please. Thanks.

SiNJiN76 said:
How did it happen?
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I dropped it from about knee height while sitting down on a bench at universal

slickmastajay said:
I dropped it from about knee height while sitting down on a bench at universal
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I take it you weren't using a case?
According to Samsung advertising, you should be able to drop the Note 4 on a concrete slab from waist high a thousand times without a problem. You only dropped yours once - has to be defective! Check the video below.
http://youtu.be/Jj3Jy5ufhaY

slickmastajay said:
I dropped it from about knee height while sitting down on a bench at universal
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Damn. Sucks. I do that all the time when i use the phone in the car. I sometimes put it on my lap and forgert it's there when i get out.

dkb218 said:
I take it you weren't using a case?
According to Samsung advertising, you should be able to drop the Note 4 on a concrete slab from waist high a thousand times without a problem. You only dropped yours once - has to be defective! Check the video below.
http://youtu.be/Jj3Jy5ufhaY
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I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?

slickmastajay said:
I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?
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If it doesn't bother you that bad, you could just wait until it spreads or gets to where it does bother you... Personally, I am obsessive about such things, so I would replace it using JUMP!... I have this as a screen protector - http://www.bodyguardz.com/screengua...-skins-films.html?dir=asc&order=sort_priority -, and different cases for different "outings" a thin Sammie-case, and an Otterbox Defender... Otterbox Defender only comes in black right now, but I HAD to get max protection RIGHT away... Instances like your's happen to us all after all... Anyway, the PURE Glass Protector is great feeling and very protective... I have used them on 3 devices thus far, and stick with them... They have a replacement program that gives you super discounts if you need to replace it also, instead of having to buy another (Advantage Program)... Anyway, hope these options will help... I know how much this new device being damaged must bother you, but the replacement you get will be well protected I am sure (plus, the protection is available now, where it wasn't, when we first received our devices)... You can have these items waiting on your next device, if you choose to!! Let me know if you find other alternatives worth exploring, these are just my favorite options as of now...

slickmastajay said:
I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?
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Keep using it until you get the New Phone jitters out of your system.

That just hurt me !!!!

slickmastajay said:
I do have a case on it which i specifically bought with the fastest shipping option on amazon to never have my phone without a case. But it still cracked.. Must have been a tiny rock thats taller than the 7mm lip this case has. I had been looking for a glass screen protector since i purchased the case 2 weeks ago and couldn't find any with good reviews Unlucky me.
What do you guys think i should do? Should i file a claim and pay the $175 or should i wait it out until there are screen repair kits and fix it myself? Or do i have any other options?
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If it bugs you a lot, i'll file a claim. It's not easy to fix it yourself since most samsung phones the digitizer and LCD is glued together. Very hard to remove it separately if you're not experienced. If you prefer to do it yourself, it is best to order it as one piece but be prepared to pay a pretty penny which would guaranteed to exceed $175.

I feel for the OP. I just got my Note4 and the thought of cracking it's gorgeous screen scares me. Unfortunately I have to wait until I get paid to order a case for it. Until then I have a nice padded case for my Kindle Paper white that I can use.
Sent from my SM-N910T using XDA Premium HD app

Heres another option
ill buy the broken note 4 from you intstead. Haha
if you are serious about that you can pm me

I'd be heart broken if I already broke my screen!
Note 4 T-Mobile

i think i cracked mine too in the middle,right. Its small. And i have no idea how it happend. The phone never fell of my hands or hit it with something. Its a T mob N4, maybe the T Mob version its not the same quality as the N4 for europe?

Your phone it cracked because you or someone else has knowingly /unknowingly mishandled your phone.

If you say one doesn't notice it unless the screen is off, then it may not be that bad... BUT if it bother's much, the $175 deductable is the cheapest route in getting it fixed. Technically it'll be a replacement, so better than getting it fixed. They'll say its a refurb, but its new.

Cracked my nexus from a 3 inch fall

Was changing oil on my atv, when my nexus slid out of my pocket face down... Pick it up, hairline crack across bottom 1/4 of the screen. I had a spigen thin fit case on, and the phone fell about 3 inches... Guess I have some good luck :good: I have AT&T insurance (bought phone from them) but are there any other options? The phone was rooted with all bloat removed, I assume that has to go back on if I go the insurance route, correct?

granjef3 said:
Was changing oil on my atv, when my nexus slid out of my pocket face down... Pick it up, hairline crack across bottom 1/4 of the screen. I had a spigen thin fit case on, and the phone fell about 3 inches... Guess I have some good luck :good: I have AT&T insurance (bought phone from them) but are there any other options? The phone was rooted with all bloat removed, I assume that has to go back on if I go the insurance route, correct?
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That would be wise...
Sorry to see your situation. When u get your replacement, I strongly recommend tempered glass...

itsmikeramsay said:
That would be wise...
Sorry to see your situation. When u get your replacement, I strongly recommend tempered glass...
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What's a good Tempered Glass that won't downgrade my screen?

inick73376 said:
What's a good Tempered Glass that won't downgrade my screen?
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Check the tempered glass thread in the accessories forum. From there you can read user feedback and experience.
Sent from my Nexus 6 using Tapatalk

zephiK said:
Check the tempered glass thread in the accessories forum. From there you can read user feedback and experience.
Sent from my Nexus 6 using Tapatalk
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Thank's

There's a button for thanks
Sent from my Nexus 6 using Tapatalk

Use an etherkiller and RMA it

Oh wow, thats crazy...... 3 damn inches smh!!!!
Pics..??!!!?!?

I know the feeling, mine slide down the side of my car seat and came back up with a crack in the left corner. Seems like the screen of this phone is super weak, probably due to its massive size.

Gungrave223 said:
I know the feeling, mine slide down the side of my car seat and came back up with a crack in the left corner. Seems like the screen of this phone is super weak, probably due to its massive size.
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I'm sure that a cracked screen on any phone has more to do with the height and/or angle of impact and/or what it falls on more than the strength of the screen itself. It's probably just really bad luck more than anything else.

HankStorm said:
I'm sure that a cracked screen on any phone has more to do with the height and/or angle of impact and/or what it falls on more than the strength of the screen itself. It's probably just really bad luck more than anything else.
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it feel between the seat of my car while driving, so pretty sure that it's just a shoddy screen in this case, also if you watch the drop test of this phone...yea its the shortest drop test for a phone in a long time http://youtu.be/QqYuJeRBL1g

itsmikeramsay said:
That would be wise...
Sorry to see your situation. When u get your replacement, I strongly recommend tempered glass...
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I highly doubt a thin glass screen protector would protect from a crack that was the result of the impact flexing the huge screen.

update:
replaced my phone through motorola, put in the replacement request on the 2nd around 6pm. The phone is going to ship on the 5th, so they must have a small stock of phones saved for replacements. (My device was a midnight blue 32gb)

OEM back glass replacements

Does anyone know where to buy replacements?
I would love to replace my Sprint blue back with the silver one once it breaks. I know it's only a matter of time...

I would like to know as well since my back is cracked now.

pdotc said:
I would like to know as well since my back is cracked now.
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if under warranty still. Samsung can replace it
that's why i bought screen protector for both back and front for it
if i could find round edge protections i would have bought them as well

pdotc said:
I would like to know as well since my back is cracked now.
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A back and new bezel is $145 installed according to the Samsung Service Center in Plano, TX. It's about ninety minutes worth of work and if you're near a service center can be done while you wait.

EBay has spare parts now.
Sent from my SM-N920T using Tapatalk

Is there a tempered glass protector for the back? That would be awesome

seoulbrova said:
Is there a tempered glass protector for the back? That would be awesome
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This. Tho I doubt it considering it's curved.

$45 On ebay. ..sorry I can't post link yet.

Theres a local, to me, supply company (etech parts) that says they will have them in stock very soon. I know it doesnt help now, but they do have a website. Just search for it, as I dont want to break any rules. There are a few parts on there for the Note 5 now, but the screens, s pen, backs, glass, etc will be there within a few weeks I was told.
Not sure what their pricing will be like, but it will be genuine Samsung parts.

seoulbrova said:
Is there a tempered glass protector for the back? That would be awesome
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simply dave said:
This. Tho I doubt it considering it's curved.
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Looks like there is but I think it only comes in the bundle pack. I don't think it is tempered glass. I am considering this. Drop test looks promising.
http://www.evolutivelabs.com/collections/rhino-shield-products-for-galaxy-note-5

Has anyone found a trust worthy supplier yet?

I'm looking too. I hate to beat a dead horse, but looking for a trusted source. I wonder if fixez.com a reliable souce?

hooover said:
I'm looking too. I hate to beat a dead horse, but looking for a trusted source. I wonder if fixez.com a reliable souce?
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Fixez is alright the one i got has imperfections but its nice and i love the titanium ill find the link i biught from ive purchased multiple from several retailera mostly to do clear back glass mods i usually Pay $25 usd

i have a temepered glass back protector

GOIGIG said:
Fixez is alright the one i got has imperfections but its nice and i love the titanium ill find the link i biught from ive purchased multiple from several retailera mostly to do clear back glass mods i usually Pay $25 usd
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Is there replacement actually glass and not plastic?

Hi guys, I am planing to buy this part http://m.ebay.com/itm/301919713916?sojTags=bu=bu&euid=4124923511da4d918b84785bd245abaf&_mwBanner=1
Has anybody buy it? Or there is another alternative
Enviado desde mi SM-N920G mediante Tapatalk

I purchased this one http://www.ebay.com/itm/151944057660?_trksid=p2055119.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT. It looks OEM whereas the others I have noticed do not have the text at the bottom of the glass.

I bought one of these:
http://www.ebay.com/itm/311644498275
It has a Samsung logo (can't see too well in image) and they appear legit. But be careful when placing on. You must gently press all around the edges before it seats right in perfectly.

I believe this would be the same procedure as replacing the battery. it would involve using a heat source (a heat gun in the video I have seen) to soften the glue, use some plastic tools to gently pry up the back and apply the replacement (not sure if you have to reheat or not) it does not seem complicated, you just have to be careful and not rush it or you could damage your phone.
As has already been posted the parts can be had from several sources. (one bit of advice - if you are not sure about doing this yourself, you may want to have it done by a professional)
Cheers,
BR

First time phone meets floor and cracked.

Hey guys.
Yesterday my phone fell and the screen cracked.
Gorilla glass 3 doesn't seem to protect the phone...
Everything is working fine now but the screen is just cracked...

OrenGazala said:
Hey guys.
Yesterday my phone fell and the screen cracked.
Gorilla glass 3 doesn't seem to protect the phone...
Everything is working fine now but the screen is just cracked...
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Sorry to hear that, hope you have insurance.
Sent from my XT1095 using Tapatalk

AGISCI said:
Sorry to hear that, hope you have insurance.
Sent from my XT1095 using Tapatalk
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No I don't have insurance.
Bought this phone on eBay..
I have to pay about 150$ to repair the phone...

OrenGazala said:
Hey guys.
Yesterday my phone fell and the screen cracked.
Gorilla glass 3 doesn't seem to protect the phone...
Everything is working fine now but the screen is just cracked...
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Consider yourself lucky man, with the s**t digitisers we had on the nexus 4 any crack in the glass above the screen would result in an unusable touch panel. I understand that cracked glass is never a good thing but at least you can still use the device!
I don't want to sound like a d**k but the purpose of Gorilla Glass 3 is scratch protection, not drop protection. Moto just released a shatterproof phone for that if I'm not wrong.
Hard glass on unprotected edges is always gonna break.

Flipz77 said:
Consider yourself lucky man, with the s**t digitisers we had on the nexus 4 any crack in the glass above the screen would result in an unusable touch panel. I understand that cracked glass is never a good thing but at least you can still use the device!
I don't want to sound like a d**k but the purpose of Gorilla Glass 3 is scratch protection, not drop protection. Moto just released a shatterproof phone for that if I'm not wrong.
Hard glass on unprotected edges is always gonna break.
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Yea...
Well I can still use the device but I will replace all the front side:
Right now I have white front but the lab I send the phone has only black.
He will also replace the screen digitizers in case they got damaged.
I ordered a flip case from eBay, hoping that could save the screen (It sure could minimize the damage).

OrenGazala said:
Yea...
Well I can still use the device but I will replace all the front side:
Right now I have white front but the lab I send the phone has only black.
He will also replace the screen digitizers in case they got damaged.
I ordered a flip case from eBay, hoping that could save the screen (It sure could minimize the damage).
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+1 on the flip case. Just make sure it's got a tpu shell around the phone, otherwise you won't want a drop while the case is open!
(Don't be disappointed about the black front, it looks schweeeet with our amoled )

Flipz77 said:
+1 on the flip case. Just make sure it's got a tpu shell around the phone, otherwise you won't want a drop while the case is open!
(Don't be disappointed about the black front, it looks schweeeet with our amoled )
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Yeah lol.
Thanks man!
I'll update you when phne get fixed.

Flipz77 said:
+1 on the flip case. Just make sure it's got a tpu shell around the phone, otherwise you won't want a drop while the case is open!
(Don't be disappointed about the black front, it looks schweeeet with our amoled )
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Well phone got fixed.
I don't like the black at all but that's what I have right now so I need to get used to it.
I hope I will be able to get along with the phone for one more year and then probably I'll replace it.
Right now he works really good.
It took the engineer to replace the broken screen with a new one about one hour and he always mumbled bad things about Motorola and how they build their phones.
He tried to put the back bamboo case to it's place and failed many times because the glue just won't work..
He told me to wait some time so the glue would get sticky to the phone itself.
Next time, I will buy a phone that have wider support in my country, make sure I have a flip case from the very beginning and make sure that you can unplug the battery from the phone.
That phone is awesome but has a quite long list of disadvantages...

OrenGazala said:
Well phone got fixed.
I don't like the black at all but that's what I have right now so I need to get used to it.
I hope I will be able to get along with the phone for one more year and then probably I'll replace it.
Right now he works really good.
It took the engineer to replace the broken screen with a new one about one hour and he always mumbled bad things about Motorola and how they build their phones.
He tried to put the back bamboo case to it's place and failed many times because the glue just won't work..
He told me to wait some time so the glue would get sticky to the phone itself.
Next time, I will buy a phone that have wider support in my country, make sure I have a flip case from the very beginning and make sure that you can unplug the battery from the phone.
That phone is awesome but has a quite long list of disadvantages...
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Click to collapse
Awesome that you could already have it serviced!
I see your point though, and I understand that in this thriving "free" market we can only choose the best compromise for our needs. I wouldn't buy a LG just for the removable battery and the repair support, but I can totally see why it looks like a viable choice for you right now.
As much as I like this phone, glue never looks like a good solution for pieces that are gonna be serviced sooner or later... As for the screen assembly, well, I guess every manufacturer now makes the digitiser and glass into one single part.
That being said, enjoy your moto and keep it for a while

Replacement back for Mix?

Hi All,
Has anyone been able to track down somewhere that is selling a replacement back for the Mix? Mine is scratched quite heavily (likely from using a fairly tight sleeve) and I would really like to replace it....Or for any poor soul out there who has damaged their Mix and would like to sell the back. The irony is the sides of the phone are pristine and not a scratch, not so much on the back.
Thanks in advance

imapfsr said:
Hi All,
Has anyone been able to track down somewhere that is selling a replacement back for the Mix? Mine is scratched quite heavily (likely from using a fairly tight sleeve) and I would really like to replace it....Or for any poor soul out there who has damaged their Mix and would like to sell the back. The irony is the sides of the phone are pristine and not a scratch, not so much on the back.
Thanks in advance
Click to expand...
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And here's me thinking it was virtually impossible to scratch.

jazz452 said:
And here's me thinking it was virtually impossible to scratch.
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You are wrong.It is made in China.Enough said.Looks good but who cares about quailty.It is NOT CERAMIC but made to looks like it.
I had it and my suggestion is save money for Galaxy S8+ or something more valuable.

I had to take the pictures with my Galaxy tablet so not the best quality but you get the picture. This is with normal day to day use as well, nothing extreme. I even had the Best Buy film on the back for a few months but got tired of the sharp edges from the film every time i unlocked with the finger print sensor. I am wondering if the chemicals from the glue combined with peeling of the film stripped some of the finish somehow as this is supposed to be so scratch resistant. Maybe just one with a faulty finish.

imapfsr said:
I had to take the pictures with my Galaxy tablet so not the best quality but you get the picture. This is with normal day to day use as well, nothing extreme. I even had the Best Buy film on the back for a few months but got tired of the sharp edges from the film every time i unlocked with the finger print sensor. I am wondering if the chemicals from the glue combined with peeling of the film stripped some of the finish somehow as this is supposed to be so scratch resistant. Maybe just one with a faulty finish.
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So the YouTube video is fake or is it your phone, it's been tested against scratches with a hardness of 7, second to none, don't get it. Not one other person complaining I dropped mine when it slipped off a table on it's own while i was in another room,, expecting the worse but not even a mark.

jazz452 said:
So the YouTube video is fake or is it your phone, it's been tested against scratches with a hardness of 7, second to none, don't get it. Not one other person complaining I dropped mine when it slipped off a table on it's own while i was in another room,, expecting the worse but not even a mark.
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Sorry, I am not sure what your point is. I am certainly not making it up as per the pictures. I was only asking if anyone had seen the replacement backs anywhere. I absolutely love his phone but have been disappointed how much is has scratched on the back, not questioning the online videos etc.
By the way, what was the purpose of your post? If you have nothing to contribute to solving the question at hand why say anything?

imapfsr said:
Sorry, I am not sure what your point is. I am certainly not making it up as per the pictures. I was only asking if anyone had seen the replacement backs anywhere. I absolutely love his phone but have been disappointed how much is has scratched on the back, not questioning the online videos etc.
By the way, what was the purpose of your post? If you have nothing to contribute to solving the question at hand why say anything?
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Click to collapse
Suppose my point was because of shortage of the ceramic maybe they sent some out with different materials.

Mine is just fine after a while of use, both in and out of a protective case, side note mine also doesn't have the "cottage" cheese looking blemishes yours seems to have in the pictures. Its possible to have received a "repaired" one instead of a legit one ... especially if it came from a reseller. There are mentions of this on the xiaomi reddit and other places. its extremely scratch resistant, as much so as any Samsung or other device out there that I have dealt with [and I do service work on phones so I have seen plenty of damaged devices - HUGE number of sub standard Samsung's btw - for the value guy ]
Good luck on finding a part supplier, you MAY find one on Aliexpress ... but there more than likely not going to be genuine parts. Vopmart.com

Thanks to everyone for their feedback. I hope I didnt get a refurb etc, that would suck.

imapfsr said:
Thanks to everyone for their feedback. I hope I didnt get a refurb etc, that would suck.
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Had a look about couldn't see any anywhere, don't know what the solution is, hope you come up with something.

Nicolfa said:
Mine is just fine after a while of use, both in and out of a protective case, side note mine also doesn't have the "cottage" cheese looking blemishes yours seems to have in the pictures.
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I think that is a reflection of the popcorn finish from the roof in my bedroom

imapfsr said:
I think that is a reflection of the popcorn finish from the roof in my bedroom
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Could you not sell your house buy another and take fresh picture to rule that out

I'm on it! ?

Lol is possible . I also hope you didn't get a refurbished​ one.

jazz452 said:
Suppose my point was because of shortage of the ceramic maybe they sent some out with different materials.
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It's not the point of this discussion but I also have tiny scratches beside the lenses​ and fingerprint...
It's not unscratchable...

Nothing is unscratchable :_)