I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
mikekory87 said:
I just received my gen 2 moto x last night and am having trouble connecting to Wifi at work. It connects to my home network and one of my work networks just fine, but when I try to connect to the work network I need it to connect to the signal strength drops to "poor" as soon as I press connect. My home network and work network both are password protected. I've verified the password and have the same connection settings as my friend's gen 1 moto x, which connects properly. The work network has excellent signal at all times when I am not trying to connect to it. It just keeps cycling from "connecting" to "saved."
Has anyone else experienced this or know a workaround? I found this but this is for a gen 1 (I'm not sure if that would help) but I'm not rooted so I don't have access to phase 2 authentication. http://forum.xda-developers.com/moto-x/moto-x-qa/wifi-signal-drops-trying-to-connect-t2872241
Thanks,
Mike
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Exact same problem. Fine at home and everywhere else. Spent a couple hours this week on the phone with Moto. They keep saying it's the network, yet everyone else is on it. They say update firmware and open MAC. Both of which are done.
This is the message in the Access point every 3 seconds when my phone is trying to connect...
"Client Deauthenticated: MACAddress:9c:d9:17:a1:c8:51 Base Radio MAC:b8:62:1f:ad:5e:90 Slot: 0 User Name: unknown Ip Address: unknown Reason:Unspecified ReasonCode: 1"
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
bradley26 said:
My wife's phone drops WiFi in favor of 4G LTE at home. I have to turn off data to connect to WiFi but it eventually drops the WiFi. I'm still waiting on my pure edition so I'm not sure if its just her phone or if its a common problem.
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This!
I have this problem all the time ON multiple networks, its very frustrating
Mines will disconnect from my 5ghz when the screen goes off and reconnects when turned on, works fine on 2.4ghz. I have a Nighthawk ac1900 so the phone is definitely the problem.
Sent from my Hammerhead
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
giovannirc said:
This is related to 802.1X, We have it implemented Radius and 802.1X at work and it doesnt connect. But the same AP has a guest SSID which has no protection and a separate vlan which has access only to internet and it works fine.
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Sounds like this could be my problem. We have 4 networks we can login to, but they are all broadcast from the same access point. One says "secured with 802.1x" and is for laptops, two say "secured with WPA/WPA2" and are for cell phones/other, and the final is unsecured. I can only connect to the unsecured network.
So does it sound like it's the phone that's refusing the network, the network is refusing the phone for something the phone is sending back to it, or the network is refusing the phone for another reason?
I'm having this same issue. 1st Gen Moto X sitting right next to 2nd Gen, and the 1st Gen is connected while the 2nd Gen can't.
I'm having the exact same issue. It appears the problem is that older Cisco firmware doesnt support 802.11w, which is what the moto x 2014 uses by default. Here is a thread where a moto rep explains it to Cisco - https://supportforums.cisco.com/discussion/12331486/connectivity-issues-cisco-controllers-and-pmf-enabled-moto-x-gen-2
My girlfriend and I have this phone and we had a similar problem. It would connect/reconnect like a billion times before staying connected on our home network but connect fine on other networks. I tried several solutions but the one that worked was changing the channel on the router. I live in an apartment building and there are a lot of WiFi networks around me so I figured that might be causing some interference. I changed my channel from 6 to auto (it automatically jumped to 11) and now it connects instantly and is solid. What's weird is I tried channels recommended by WiFi analyzer and my other devices would connect just fine but the Moto X's couldn't even see the network in the list when it was on a lot of channels like 12, 13, and 14.
Seems like a weird WiFi radio firmware bug to me.
Is there a client side fix for this?
I just ran into the problem at my work. It is a major hospital. They are not going upgrade their cisco firmware so a couple of people's personal phones are able to connect to the network.
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
What!? Really?
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
will54880 said:
WiFi in general is bad on the X2014 and I am reading the same in the Droid Turbo forums.
Sent from my XT1095 using XDA Free mobile app
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Wutang200 said:
I've not had a single issue with WiFi connectivity. I'm an IT professional so heavily reliant on WiFi.
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I never had a WiFi problem with the Moto X 2014 until today at work. It wouldn't connect to a few different clients Wireless APs. At the first client site I power cycled the phone and WiFi still wouldn't connect. I then went to another client site and once again it would no longer connect. I power cycled again and this time it connected just fine albeit Bluetooth was acting funny and not connecting to the Moto 360. After cycling Bluetooth off and on again the 360 finally connected. Not sure if this is an actual issue or just dumb luck. I wonder if anyone that was having WiFi issues with this phone also has a Moto 360 connected via Bluetooth?
I don't own a 360 and my bluetooth is normally switched off unless I'm streaming music at home.
I know none of what I am about to write will solve anyone's issue but sharing my experiences mught help understand you're not alone. I wander between as many as a dozen different wifi networks daily. I manager a 63 room hotel on 7.5 acres where we are currently running EnGenius EAP350 AP's broadcasting in 2.4mhz band ONLY using .11bgn. I set the entire network to use one SSID so roaming is, in theory, problem free. My XT1095 has not had any issues at all here on property.
I also have my personal network in the lobby and main building under 2.4/5/.11AC side by side with out guest network. No issues bouncing around. I honestly expected issues but have found none.
There is one issue I have found in Android in general which can happen randomly, or I have not been able to induce the behavior only recognize it. Occasionally when I move from one building to another Android (ICS forward for sure) will forget which actual AP it's after and just hang. My solution is to tell the device to forget that node then once forgotten the network, of course, shows up in the list. I then select it and boom we're back in business.
I do have issues when I visit a network at say, the grocery store which requires accepting an EULA...the device simply will hang Wifi wize, even when I delete and reconnect I won't get the note to open the authorization page. I end up just killing wifi and going with LTE.
I get the same behaviors from all my phones ICS though Kitkat, don't have Lollipop yet darn it!!
I have long been frustrated with this weirdism from Android but have reached a point of M.A.D. with my devices but never found a solution.
I have noted I have the most issues by far with Cisco/Linksys devices. It has been almost assured that if I have an issue it's one of those routers running an older firmware version (amazing how many AP/routers use default password settings...I mean, really???)
Not 100% sure it's a firmware only issue but I do think it's some common bit of hardware in an AP/Router which can go spastic for some reason preventing Android from figuring out how to remain or get connected. I even had one of the EnGenius AP's go nuts, a fast swap with a freshly configured AP resolves but, again, still does not identify or solve the problem
I also sense there is some oddness deep in the bowels of Android's wifi/networking subsystem which just was never written correctly and may never be fixed.
Last I run and app called Wifi Analyzer by Kevin Yuan, it helps me a GREAT deal because I can target a specific AP/node to connect with. Android versions often defeat this by not remaining connected to that desired target AP and switching to something else. Here is where I think some of the issues with wifi connectivity live...Google MUST spend some time refining their wifi subsystem.
No matter this is a Very frustrating issue when it happens. My best solution has always been to forget the current connection then reconnect with it again once it reappears. Better yet use Wifi Analyzer or similar app to target a specific AP/node and connect/forget from inside the app, that really does seem to help, mostly...sigh, I know, sorry...
This WiFi issue is really aggravating. I have tried so many things:
1. Rebooting Router
2. Powering Off/On Phone
3. Turning WiFi Radio Off/On
4. Resetting Phone Cache Partition
5. Using WiFi analyzer and setting my router to various channels manually
6. Changing Router SSID
7. Forgetting SSID on phone and re-adding it
8. Verifying MAC Filtering is not enabled
9. Enabling MAC filtering and specifically allowing phone MAC address
10. Disabling "Avoid Poor Connections" in WiFi settings
11. Manually setting WiFi frequency band to 2.4ghz in phone settings
12. Disabling "WiFi Optimization" in phone settings
23. Changing WiFi direct and BT phone names (yeah, a big stretch, but I read somewhere that this worked)
24. Installed updated firmware on my ASUS RT-N12D1 (3.0.0.d.376_3602)
25. Disabled WPS on router
26. Switched router between Auto, Legacy and N-Only
27. Disabled Authentication and Encryption on router, just an "Open" connection.
After all of this, the phone still has WiFi connectivity issues. Sometimes after a phone power cycle it will connect to WiFi, but never for very long. Every other device I have connects to the WiFi without issues. I just got the Moto X a few days ago (AT&T version) and this is the first time I have ever had a device with WiFi connectivity issues like this. Very aggravating. There is clearly something wrong with either the hardware, or software on the phone.
There are some other oddities. When it won't connect to WiFi, there is something strange with the phone. Its not like it just can't connect or stay connected to WiFi, but somehow it seems like the WiFi is in a stalled state. Sometimes it won't show any WiFi networks and just says "Searching for WiFi networks..." until I turn off wifi and turn back on again. Then as soon as it turns back on, it will show the nearby SSID's, and try to auto-connect to my router, but after a few seconds it shows "Disabled" under the SSID. Then after a few seconds the disabled goes away, and it just shows the SSID name. It also won't let me change the WiFi Direct phone name while the WiFi is in this state, it gives me an error saying "Failed to rename device", followed by "Group Creation Failed". However, when I am actually connected to WiFi, I can rename the WiFi direct name just fine. So its not just simply an issue with bad radio signal or something, but something more serious, like the WiFi state is hung or something. If I can't resolve this in another day or two, I am going to have to return the phone, and hopefully a replacement will work. If not, I might have to get something other than a MotoX because I can't not have WiFi while at home and work.
---------- Post added at 12:29 PM ---------- Previous post was at 12:10 PM ----------
I found a way that seems to work to connect to WiFi. To clear, this isn't a fix for the data-sync issue that some people are having, or poor signal, but the issue where you can't connect to an SSID, and there is no error or anything.
1. Hold Down Power Button
2. Turn Airplane Mode On
3. Turn Wi-Fi On
4. Connect to SSID
5. Press Power Button down again
6. Turn airplane mode "Off"
I have now tried this several times, and it works everytime. If I turn off Wi-Fi and back on again, it won't connect, until I do the airplane mode trick. I don't know who to give credit for this, I have spent days and hours searching, and I remembered reading that from somebody else, but not sure where, so this is not my fix, I am just posting it here as it seems to work.
This issue is strange, and must be some combination of Android, and Motorola software/hardware/firmware configuration. I hope they get this fixed, but it at least now, this temporary fix will work whenever WiFi is not connecting.
For those of you getting WiFi connectivity problems, it could be related to your router setup. Download an app called InSSIDer and run a scan, then choose a channel that's not being used but make sure it's 5 channels higher or lower. For example, if it detects 3 networks on channels 3, 5 & 6, then you want to choose channel 10 or 11. If it detects one network on channel 6, then you should choose channel 1 or channel 10 or 11.
I noticed issues like this when I bought my Nexus 4 after my iPhone 4. Android devices seem to ship with rubbish WiFi radios.
Like I've mentioned before, I've not experienced a single disconnection with my phone either at home, work, in laws, coffee shops or anywhere else ever. Same with my first gen Moto X.
Mine is slightly different. Now and then, after power cycling or rebooting, it forgets all the WiFi passwords. Not every time. Just now and then.
Also sometimes it's quite fast, some slow. My wife's firs gen is pretty constant.
Anybody else having issue with wifi being dropped?
A status will pop up saying "Wifi network available" then disconnect my wifi. I literally have to go to wifi settings and disable/enable for it to work again, then drops gain. It's connecting to a home Netgear router. Haven't tried wifi else where (cafe's/shops) as my 4G works superbly.
I'm sure the issue is worse with a bluetooth headset connected.
It's a D5803 on firmware 23.0.A.2.93 UK EE.
Thanks
I'm guessing I'm the only one experiencing this lol. I've tried searching for more info, even other brands/models. Maybe a software glitch..I would doubt its hardware.
Wifi dropped
Hi, i'm getting the same issue - connects then drops immediately but my wifes phone has no problems and exactly the same phone!
I don't really have that issue here. Never had it with Bluetooth.
Sometimes my WiFi does drop tho, but after a few seconds it tries to reconnect, but that's only because my router's coverage sucks...
i don't really have that issue. but usually if you're connecting to the 2.4ghz band and you use BT (which also uses 2.4ghz), you get problems with them interference. I only notice occasional interference/static when i'm using my bt headphones and my wifi is scanning. I don't get connection drops though.
Try to look into your router log, there you can basically see if it is a problem with your router or not.
What are your wifi options?
I have : Notifications: off
leave activated in standby: only when connected to ac.
scanning always available: off
Wifioptimization: on
auto ip: off
passpoint: off
I also have BT headphones and no problems with interference whatsoever.
Issue: While connected to my EA6900 (1900 AC) linksys wireless modem my data dies. If I turn off wifi, I am able to call out, (although patchy), get texts, and use android services. As soon as I turn on wifi, these services all seem to shut down. Although sometimes some data is able to eak through.
Background: I am using a Moto x (2014) Pure Edition on the AT&T Network. I have confirmed time and time again that wireless works on my network, I have a full wifi signal and decent LTE signal (unsure how strong -- it shows 2-3 bars). I had this problem initially in 4.4.4 and it persists in 5.0 (I updated to see if that would fix the issue. Previously I had and HTC One with no issues what so ever. Reboots do not fix this issue and ATT has told me it is not their problem.
Hypothesis: I think the Moto X 2014 has problem connecting on the 5ghz (duel band) or AC networks. I have noticed while at work or other locations, I have had no connectivity issues with wifi on. I am pretty sure they are using standard 2.4ghz G and or N connections. I believe that the phone is unable to switch between the range of bands and causes it to lose data connectivity.
Has anyone had this issue or can anyone correct it?
I don't have an ac or 5ghz router so I can't test this. Have you played with the WiFi frequency band under advanced WiFi? You can force connect to 5ghz or 2.4ghz.
You could also turn off ac on the router configuration page to see if you can connect on n.
When I have time I will play around on my network to try and force the connection to different protocols. I have an AC router from EnGenius it's their ESR1200 which is a consumer grade device but pretty nice over all and was a steal at $60 over on Amazon:
http://www.engeniustech.com/home-networking/routers/16742-esr1200
But will try a few options. Right now I have it connected to the 5ghz band w/o issue. I can add I have long encountered issues for Android when moving between wifi networks. It has always been prone to struggling to juggle connections, even when switching nodes on a mono-SSID network. I can trace my issues back to Jelly Bean. But it seems like you are seeing something different.
If I find anything I'll post it soon as time permits, busy week for me at work or I might get lucky and just die in my sleep.
EDIT: For giggles I forced a connection to the 5ghz side and sent some texts as well as a couple calls w/o issue. Was able to receive as well. Mode is .11n of course and a solid 433mbps network connection speed
This is where my hypothesis really dies... I have attempted forcing 2.4 or 5ghz but both failed. The other option is the phone doesnt play nice with the EA6900... which is seemingly supported by the fact that my phone hasnt had any issues while i am connected to my parents house for thankgsiving. They are running 2.4ghz at a blazing 65mbps (i usually average around 400 at my house on my ea6900). Could it be the AC modem? One other thought is chromecast is somehow interfering with my phone. I will need to try removing chromecast when i get home to see if that works, but at this point, i would find it hard to imagine.
This is literally driving me up a wall.
EDIT: So I am at home at it has been running better but just now it has decided to seize up. Showing same info... 2.4ghz 65mpbs same network... full bars.... att shows 3/5 bars but doesnt say LTE or H or anything..just ATT (pretty sure thats normal)
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
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I owned this router and had problems with android devices staying connected.
Sent from my Nexus 6 using Tapatalk
kcustom11 said:
http://www.amazon.com/gp/aw/cr/B00EXK14S0/s=sd/ref=mw_dp_cr
There are a bunch of comments about it overheating and dropping signal repeatedly. I would think about returning it under warranty.
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Click to collapse
I wanted to blame my router very badly... however i have never experienced any drops on my laptop -- unless my laptop somehow deals with drops better than my phone...
I've got a Republic Wireless Moto X running rooted stock 4.4.4. The other day suddenly i found my phone would not connect to my home wifi. After looking at it at various geographic locations, it seems to only detect one to three wifi networks at a time. One will disappear, and another one will appear. Even when my home wifi is visible, I've not been able to connect to it. Bluetooth is working fine. I have a Pebble and I've not had any trouble with it. I tried restarting the phone, i disabled Tasker. I don't have Xposed framework installed.
Hoping this is a software problem, but worried it's a hardware problem. What can i check to help me figure that out before i reflash my phone or replace the wifi radio?
The networks i can see, the signal strengths are around -95db. Bad antenna? Does this phone have bluetooth and wifi on the same module? Do they share antennas?
Hi
I received my 3T yesterday. I am having issues with WIFI
WiFi network drops frequently and the mobile data is used for some time and then WIFI is connected again. See attached .. This happens even when moving between rooms of my house
I think this happens when the mobile wifi changes from 5GHZ to 2.4GHZ when I move away from router
I have updated to OxygenOS 3.5.4 as soon as I received the mobile
The signal strength of the 3T is also very low
I have a 2 year old moto X 2014 and the moto beats the 3T at every place in my house
The signal strength and the wifi speed both are better in moto X
I have checked at various places
I have wiped the cache. Tried changing 2.5GHz to 5GHz
Changed Channels.. Tried all the things that I could find on the internet
But still problems
So is this a hardware problem and should I ask for a replacement? Or is this some Software bug which can be resolved
My router is ASUS RTN66U and a lot of other devices work seamlessly on that router and hence pls dont suggest to change the router
Awaiting replies
Regards
Ajjaykummar
I think this is a bug related to 3.5.4. On 3.5.3 my WiFi worked a lot better, but LTE Advanced is faster on 3.5.4. You can try a custom rom or downgrading, there's also a leaked OxygenOS 4 rom out.
Do you have wifi issues now when u have 3.5.4
I don't want to install new Roms. As I may have to return it in case this is a faulty piece
I'm having the exact same problem. I stream a lot. Very annoying when music video or gaming gets disconnect so often. My Galaxy Note 4, & s6 works fine.
Iajay said:
Do you have wifi issues now when u have 3.5.4
I don't want to install new Roms. As I may have to return it in case this is a faulty piece
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Click to collapse
yes, it started on 3.5.4.
here is a screencap of the issue
You can see in the screen cap that the mobile is connected to ASUS5 (5GHZ)
Then as I move away from the router the signal weakens and then the wifi disconnects .. and then it connects to ASUS (2.4GHZ)
Earlier it was connecting to ASUS but with a exclamation mark (without internet).. I waited for 15 minutes but it did not connect
Then I would connect if I switch off and on the wifi toggle
After that I did a factory reset and now you can see the screencap
It connects after a minor delay.. So is this alright
My other mobile - Moto X 2014 simply switches instantly from 5GHz to 2.4GHz and vice versa.. not even half of second is taken on moto x
Give the device a static IP use 2.4 network as it's more of a long range band. I tend to use the 5 band for stationary stuff. My WiFi works fine but all my home devices have a static IP.
This are the things that I did
1) Factory reset
2)Use Legacy DHCP client (under Developer options)
3)Disable Smart Wifi switcher (Advanced Wifi setting)
4)Static IP
This seems to solve the disconnection issue .. I still feel the wifi signal is weak compared to my other devices
Hope this helps someone facing the problem
regards
I had the same Problem on OOS 3.5.3/3.5.4/4.0 at the OnePlus 3T.
I tried every Solution on the internet and nothing worked for me.
But after i looked into my Router-Setup i saw the DHCP Section where i selected 'Renew DHCP every Day'
>>> Screenshot what i mean - imgur.com/KakQX3i.png <<<
After that it works perfect. No connection-issues anymore.
mine is already one day..
I thought it was resolved... but again I noticed slow wifi speeds
thinking of replacement
haven't had the phone long enough to experience disconnects but wifi is definitely slow...
I have a 200mbps connection, getting 160mbps on desktop with LAN cable, 110mbps on my OPO, only 50mbps on my OP3T....
all tested through speedtest with the same server location.
OP3T is chinese version flashed with oxygenos 4.0.1
edit: later tested again with OP3T getting up to 90mbps but still 20 less than the OPO
I have same issus like lajay. The Galaxy S7 from my wife works perfekt in the same Network!