nexus 6 sudden battery life loss - Nexus 6 Q&A, Help & Troubleshooting

hi my nexus 6 has a real reduced battery life suddenly no apps appear to be using the power the batery usage is the same but the phone need charging more also it gets hot sometimes also when unplugged randomly says battery low from full and shuts down motorola want me to send it to a terrible company for repair that smash your phone for more money and google where i purchased it from want to give me a refubished phone but i didnt pay full price for a used phone and wont refund without legal action :/ any ideas ? its 3 months old

they dont have any more new nexus 6, they even stopped selling them.

Hey,
if you are still on a locked bootloader running everything stock, try to factory reset and see if the problem persists. Otherwise your battery seems to have a defect for real. If you want to get it fixed for free you have three options.
Follow Motorolas advice and send it in. Follow Googles advice and get a refurbished one OR try to argue with one of them until u might get what you want.
Best regards,

Dabarr said:
Hey,
if you are still on a locked bootloader running everything stock, try to factory reset and see if the problem persists. Otherwise your battery seems to have a defect for real. If you want to get it fixed for free you have three options.
Follow Motorolas advice and send it in. Follow Googles advice and get a refurbished one OR try to argue with one of them until u might get what you want.
Best regards,
Click to expand...
Click to collapse
I would begin with a full charge... a full reset of the phone, reflash, reboot, and then use a tool like "Battery Fix Pro".
If that doesn't work, then send it in for warranty. I am not sure what kind of warranty you can expect, but if it's anything like the norm in the industry, they ALL Suck.
Cheers

LormaD said:
I would begin with a full charge... a full reset of the phone, reflash, reboot, and then use a tool like "Battery Fix Pro".
If that doesn't work, then send it in for warranty. I am not sure what kind of warranty you can expect, but if it's anything like the norm in the industry, they ALL Suck.
Cheers
Click to expand...
Click to collapse
ohh yeah they suck i tried battery monitor and nothing using it according to that :/ just a dead battery me thinks anyway i have to legaly proceed now because they wont give me a refund or a like for like relplacement they are refusing to do so so here comes the long battle :/

At least try factory reset first.
Sent from my Nexus 6 running cyosp using Tapatalk

lukem99626 said:
ohh yeah they suck i tried battery monitor and nothing using it according to that :/ just a dead battery me thinks anyway i have to legaly proceed now because they wont give me a refund or a like for like relplacement they are refusing to do so so here comes the long battle :/
Click to expand...
Click to collapse
You can try that but you will most likely end up failing. To be honest you cant compete with their legal team. They will have to dragged out in court long after you cant afford to pay the legal fees anymore.

Related

[Q] Bricked it HARD...anyone recommend a repair shop?

It seems I have a hardware issue as right after installing a nightly CM9, it seemed to be working fiine when I went to install a simple batery level mod and I got the "UI has stopped working" warning and when I went to reboot to reflash the OS, it suddenly displayed the BSOD (with tightly spaced black thin lines) and now NOTHING I've tried will get it to respond.
I've done all the button push combos, plugged it into the computer, left it on charge overnight....nothing...absolutely nothing.
This was a very stable TP before this episode.
So after diagnosing it with an HP chat session...and volunteering the CM9 install, of course my warranty is void and they want $235 to repair it...I could replace it cheaper.
So, any independants doing repairs on these yet? Preferably in the midwest.
I don't think they'd repair it anyway if you sent it in (even if warranty is still on) because it has a 3rd party OS on it. You may just get it returned in the mail despite them knowing it beforehand.
I bricked my Nook Color running CM7 after installing a battery app. from the market before, and someone warned me against them here on XDA saying this is not uncommon.
Now I try to avoid installing any now on my TP and just use the built in battery reader. With my Nook, I did manage to unbrick it via button reset combos. Hope you sort it out with your TP.
Tried webos doctor? I have seen it fix this.
Sent from my SGH-T989 using xda premium
WebOS Dr. can't see it due to it not turning on....
Doug Harden said:
WebOS Dr. can't see it due to it not turning on....
Click to expand...
Click to collapse
There is a guy on webosnation.com who repairs Touchpad.
Try this forum (I dont remember his name): http://forums.webosnation.com/hp-touchpad/
might be helpful, ive recovered a few "completely bricked" Tp's to perfect factory condition, it might look confusing/overwhelming, but its easier than it looks, and better than paying someone to fix it
http://forum.xda-developers.com/showthread.php?t=1564938
My problem is that my TP doesn't show the 1st sign of life....nothing....
Doug Harden said:
My problem is that my TP doesn't show the 1st sign of life....nothing....
Click to expand...
Click to collapse
to me it sounds like either a "hard" soft-brick, or a definate hardware failure.
the TP cant be hard bricked at all, its the best feature about it and can always be recovered with a little elbow grease and carpel tunnel
as for the hardware failure, if the TP is under warranty still, HP will fix the issue or send you a refurb, but at a hefty price...and the problem with sending it to a user to fix is that they might not be able to find/resolve the problem, and you'll still have to go back to HP or move on to a new tablet and sell the TP for parts...
now as for recovering it yourself, have you done any testing to see if you can get the hardware to detect on PC by hearing the "usb connected" sound? there are 3 methods to try this, 1 is just plugging in and hard resetting, the other is to go to the regular download mode, and the last is the dev download mode (i cant remember how to do that one again, you might have to search for it)
if either of these give you the usb connected sound, even for a second, then you are in luck and its just a soft brick which is recoverable.
if not, try to "charge" for a few hours, repeat the test and see if it yields any results. if not, then its a hardware failure, and the smartest bet is to send to HP for repair/refurb
If it is hardware bricked, try seeing if they will accept it back under warranty without telling them about the different OS (unless you already gave them all your info). They may be able to recover it or replace it without knowing. If they find it and want that price, then tell then to shove it and find another.
The chance that they will not discover the OS is pretty good if it is hardware bricked, so absent another good alternative - give it a try.
unfortunately, one look at the partition table, and HP will send it right back, no follow up investigation whatsoever, and include a memo stating price to repair a "voided-warranty" touchpad
i know it sucks, but thats the price we pay (pun unintentional/intended) for quality aftermarket OS's beyond the scope of support
EDIT** Doug, any luck?
No luck...am currently looking for a cheap broken screen TP for parts.....and am guessing I need the logic board.
In the mean time, I bought an Asus TF300T tablet....nice
Doug Harden said:
No luck...am currently looking for a cheap broken screen TP for parts.....and am guessing I need the logic board.
In the mean time, I bought an Asus TF300T tablet....nice
Click to expand...
Click to collapse
hahaha id stop looking, thats a fantastic replacement!
and it sucks that the TP died, its a decent quick use tablet, but it is one of those literal "you get what you pay for" products
I would still sent it in.
If it is so badly bricked that they cannot activate it enough to see anything - you should get a replacement. Otherwise, you should have the option of them shipping it back - unless you just want to forgetaboutit at that point.
Found a parts TP on eBay...so now when it and the tools I ordered arrive..we'll see how "fixable" it may be
Doug Harden said:
Found a parts TP on eBay...so now when it and the tools I ordered arrive..we'll see how "fixable" it may be
Click to expand...
Click to collapse
unbelieveably fixable (youll love the size of the battery ), the worst part is the reassembly of the screen with the rubber gromit/gasket that goes around it, what a niusance!
excellent breakdown here: http://www.ifixit.com/Device/HP_TouchPad
Solidus_n313 said:
hahaha id stop looking, thats a fantastic replacement!
and it sucks that the TP died, its a decent quick use tablet, but it is one of those literal "you get what you pay for" products
Click to expand...
Click to collapse
i dont know about that. I think you get a bit more than you pay for. I would say it's worth about 250 (w/ android) considering a smaller and less specced kindle sells for 200.
hockey4life0099 said:
i dont know about that. I think you get a bit more than you pay for. I would say it's worth about 250 (w/ android) considering a smaller and less specced kindle sells for 200.
Click to expand...
Click to collapse
that really depends on the users needs, especially if the require fully working camera, bt etc. and full H/W accel video (and proper manuf. support/updates)
the touchpad is an excellent "fun" tablet to muck about with, and an amazing cheap tablet (i still use webOS once in a while too! ), but if you need something reliable, lightweight, and fully supported, then any of the big 5 are an excellent choice for that.
having said that, i 100% agree with you (especially if purchased on firesale) the TP is prolly the only current/next gen tablet ill ever own anyway because it does everything that i need in a tablet and then some
EDIT** and when i said "you get what you pay for" i literally meant you buy it, its yours, and it is what it is unless you are willing to take the risk (no real support from HP)
WOW...^^ I fixed it!! I was waiting (still am ) for a parts TP I bought from eBay and thought I'd try just putting it all back together...(I'd taken it apart awaiting the parts)...and I'll be damned it came back on and has been fine!!
My guess is that the charging circuit in these things is ultra sensitive and demanding of it's own proccess. I still am not sure why mine glitched and died, but simply removing the battery for a period of time and reinstalling it seemed to fix the problem. Battery was at 35% when it awoke...when it died it was around 85%.
Thanks for all the ideas and help......now if I could just get my $$ or the TP from eBay (it's been 11 days) I'd be even happier.....

[Q] Sprint HTC One - Won't Boot - Won't Charge

The story is I was having a lot of general problems with my Sprint HTC One. I was using it with CyanogenMod 10.1 and I noticed it was getting VERY warm. I then noticed that the battery was at 21%, I had hardly used it all day. It would normally have been around 94% percent. So I was shocked. Then I noticed that is would make weird clicking and "eek" noises when I would browse the Operating system. It would make an especially annoying noise when I would turn on the LED Camera light. I also noticed that the battery would drop about 1 percent ever 30 seconds.
I immediately shut it off and plugged it into my charger (AC). I opened up ClockworkMod and wiped my cache and dalvik cache and then did a factory reset from ClockworkMod. The problems still occured. I then tried flashing an Earlier version of CyanogenMod 10.1. The problem still occured. So I let my battery charge up to 50% (it took a especially long to charge, it would actually lose a charge while charging at times) and then used RUU tool to flash it to Complete Stock. That got rid of the weird noises caused during the operating system use. But the battery continued to run hot and take especially long to charge (somtimes the battery level actually was dropping). I then installed an app to control the frequency of the CPU. It was set to always run at 1.7GHz. So I fixed that and made the minimum Frequency the lowest option and the Max Frequency 1.7GHz. That solved the charging problem.
I left it to charge over night and by the morning it was at 100%, so I unplugged it and turned it off. I thought I had solved everything. I left the phone alone for about 4 hours and when I checked on it, it would not boot whatsoever. I could not not even get into the Bootloader! Then I plugged it back into the charger to find out that the Orange charging indicator LED would NOT light up! So for now, it is just sitting in the charger without the charging indicator light lit up.
I would also like to mention that I am not the original owner. I bought this phone used. It does not have the normal Sticker on the back of the phone to indicate the Serial Number etc. And since I am not the original owner, I do not believe I qualify for a replacement warranty. Any help at all would be greatly appreciated. Thank you for your time.
this has been happening to alot of people
which of the nightlies did you flash?
flex360 said:
this has been happening to alot of people
which of the nightlies did you flash?
Click to expand...
Click to collapse
It was either the cm-10.1-20130731-NIGHTLY-m7spr (2013-07-31) build or the cm-10.1-20130730-NIGHTLY-m7spr (2013-07-30) build
Might need to go to sprint for a replacement
Sent from my HTCONE using Tapatalk 4 Beta
krazyflipj said:
Might need to go to sprint for a replacement
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
Am I able to get a replacement even though I'm not the original owner?
ammuica said:
Am I able to get a replacement even though I'm not the original owner?
Click to expand...
Click to collapse
If you are under service they should. Phone is still under manufacturer warranty. If you don't have insurance, worst case scenario you pay $50 for a refurb/new phone. Of course that's if they can't repair
Sent from my HTCONE using Tapatalk 4 Beta
krazyflipj said:
If you are under service they should. Phone is still under manufacturer warranty. If you don't have insurance, worst case scenario you pay $50 for a refurb/new phone. Of course that's if they can't repair
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
It is not under service. I Bought it with the plan of not using it on a contract because I cannot afford a data plan, but I would still like to use an android smartphone.
Yeah just got and get a replacement for 50$ I was not the orginal owner and they got the serial number off they're system I got a refurbished one I think but it was in like brand new condition but now it seems the brick problem is still around
Sent from my HTCONE using Tapatalk 4 Beta
Alex1123 said:
Yeah just got and get a replacement for 50$ I was not the orginal owner and they got the serial number off they're system I got a refurbished one I think but it was in like brand new condition but now it seems the brick problem is still around
Sent from my HTCONE using Tapatalk 4 Beta
Click to expand...
Click to collapse
But will they still replace it if I'm not using it with a plan? I bought it from someone else and I never re-activated it.
I've called sprint and since I don't have the phone under my account and since it is not activated, they will not repair it. So a replacement/repair is out of the question. So is there anyway I can fix this myself? I'm familiar with flashing and all that stuff, so any of that stuff is just fine.
There is no way you can repair this yourself.
And eek! This problem's back? What? You were using the latest nightly too?
And since you have no warranty (pretty sure its non transferable), you should look up JTAG services. $60. It may not be as clean as you'd like, though. Besides, HTC repair service wouldn't fix your device for free because, even though the device is bricked, they can see your tampered boot loader. They charged me $200. I probably won't root again.
This has happened to at least a dozen people, but all if them were before July 3rd. This is kind of disturbing.
sauprankul said:
There is no way you can repair this yourself.
And eek! This problem's back? What? You were using the latest nightly too?
And since you have no warranty (pretty sure its non transferable), you should look up JTAG services. $60. It may not be as clean as you'd like, though. Besides, HTC repair service wouldn't fix your device for free because, even though the device is bricked, they can see your tampered boot loader. They charged me $200. I probably won't root again.
This has happened to at least a dozen people, but all if them were before July 3rd. This is kind of disturbing.
Click to expand...
Click to collapse
Hey, it's always worth a try. I always used the latest nightly. I updated whenever they pushed a new update. I had it running CyanogenMod 10.1 Nightly for over a month without a single problem. I've been using it on my Galaxy Nexus for over a year. This is the first time it's ever given me a problem.
I'll look into the JTAG, but if anyone else has any ideas I'm up to try anything. The bright light while holding Volume Down + Power didn't work for me.
OP.... wow. Just wow.
So you have the device's processor spinning at 1.7 GHz constantly, and you are wondering why it is warm? You are also running a custom OS with a myriad of bugs and issues, and you are wondering why now your device isn't working properly.
Unbelievable. You shouldn't be playing around with its powerful hardware if you have absolutely no clue what you are doing, don't you think?
Sent from my SM-N900T
Admiral Sir Manley Power said:
OP.... wow. Just wow.
So you have the device's processor spinning at 1.7 GHz constantly, and you are wondering why it is warm? You are also running a custom OS with a myriad of bugs and issues, and you are wondering why now your device isn't working properly.
Unbelievable. You shouldn't be playing around with its powerful hardware if you have absolutely no clue what you are doing, don't you think?
Sent from my SM-N900T
Click to expand...
Click to collapse
I did know what I was doing. I was running a stock build flashed by RUU. So I assumed that it would have a decent frequency management (that should be a safe assumption). I know what I'm doing when it comes to android's. I'm not stupid enough to have the CPU running at the full 1.7 GHz. Immediately after it started getting warm again that was the first thing I checked. Normally I underclock my devices. I usually have my Galaxy Nexus run at 700 MHz. I've also been using Nightly builds for my Nexus for over a year and I've found it to be stable enough to decide to flash it on my HTC One. And until 2 nights ago, It was perfectly stable.
I've done no fault on my own. I personally blaim HTC for pumping out a ROM that let it run at 1.7GHz 24/7, even unrooted.
Also to include, while I was running CM 10.1 I had my CPU set to a minimum of ~300MHz (forget exact frequency) and a maximum of 1.7GHz. I'm not stupid enough to set it to run at 1.7GHz 24/7 for any reason whatsoever. I was shocked when I saw that it had been running at 1.7GHz 24/7 (had only been running for an hour in sleep mode at that point before I fixed it).
Admiral Sir Manley Power said:
OP.... wow. Just wow.
So you have the device's processor spinning at 1.7 GHz constantly, and you are wondering why it is warm? You are also running a custom OS with a myriad of bugs and issues, and you are wondering why now your device isn't working properly.
Unbelievable. You shouldn't be playing around with its powerful hardware if you have absolutely no clue what you are doing, don't you think?
Sent from my SM-N900T
Click to expand...
Click to collapse
?
10.1 is very close to stable...
Except, you know, the bricking issue.
Where does it say the device was maxed out on purpose? Stock CM is supposed be pretty good at CPU management.
So now we know what is causing the bricks. The CPU is literally self destructing. We should have deck look into it.
I'm considering selling it to technollo.com . With a promo code, they will pay $70. I only payed $230, so I might as well just cut my losses.
ammuica said:
I'm considering selling it to technollo.com . With a promo code, they will pay $70. I only payed $230, so I might as well just cut my losses.
Click to expand...
Click to collapse
Really sucks man.
Again, just goes to show. If you can't afford to lose/fix your device, then you shouldn't be rooting it and stuff. HTC makes no guarantees that the phone will be able to run AOSP ROMs. The devs just do their best. Phones are getting more and more complicated, and it gonna get harder and harder to make stable ROMs for them.
Looks like this is your only option... maybe you can go and get yourslef an N5 when it comes out as a replacement?
sauprankul said:
Really sucks man.
Again, just goes to show. If you can't afford to lose/fix your device, then you shouldn't be rooting it and stuff. HTC makes no guarantees that the phone will be able to run AOSP ROMs. The devs just do their best. Phones are getting more and more complicated, and it gonna get harder and harder to make stable ROMs for them.
Looks like this is your only option... maybe you can go and get yourslef an N5 when it comes out as a replacement?
Click to expand...
Click to collapse
Well I think it's worth the risk. Usually I can fix nearly any software issue possible. However, this is a hardware issue. I love modifying my devices and I won't stop anytime soon. My Personal computer currently has full liquid loop (GPU + CPU) that I setup and maintain that I am proud of. Sometimes things just go wrong. That's no reason to give up. For now I'll just continue to use my Galaxy Nexus until I find it necessary to upgrade.
However if anyone would be interested in purchasing this HTC One from me, just message me and we could try to work something out.
ammuica said:
Well I think it's worth the risk. Usually I can fix nearly any software issue possible. However, this is a hardware issue. I love modifying my devices and I won't stop anytime soon. My Personal computer currently has full liquid loop (GPU + CPU) that I setup and maintain that I am proud of. Sometimes things just go wrong. That's no reason to give up. For now I'll just continue to use my Galaxy Nexus until I find it necessary to upgrade.
However if anyone would be interested in purchasing this HTC One from me, just message me and we could try to work something out.
Click to expand...
Click to collapse
I never asked you to stop rooting. It was just a PSA saying one should only root if one can afford to lose or fix one's device.
English is stupid.

Destroyed by this HTC One

So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
Leather Sock said:
So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
Click to expand...
Click to collapse
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
Seanie280672 said:
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
Click to expand...
Click to collapse
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
Leather Sock said:
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
Click to expand...
Click to collapse
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Click to expand...
Click to collapse
Yeah, I'm doing that now. I guess I'll find out if I have the luxory of a replacement that will last me one last year, or if I'm out of a $500 phone. If I get the replacement, I can at least sell that thing on Craigslist when I get a new phone or trade it in towards my new one. This current one is just a piece of metal in my pocket.
Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Click to expand...
Click to collapse
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
Leather Sock said:
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
Click to expand...
Click to collapse
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
Click to expand...
Click to collapse
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
Leather Sock said:
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
Click to expand...
Click to collapse
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Click to expand...
Click to collapse
If I get a replacement I'll probably kiss the guy who posted the return to stock guide. He'll save me $350 for a Nexus 5 that will become obsolete in October and drop $150 and make me feel even worse while the Nexus 6 rubs it's nose in my face.
Just brought my phone to UPS to be sent back to HTC. I guess we'll find out in 2-3 days whether or not they're going to quote me for stupid repairs, or if I'll get a refurb phone for replacement with no charge. If I have to pay for repairs, I won't and I'll just get the phone back, sell it to Best Buy and buy a Nexus 5 I guess.
Crossing my fingers :/
Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Click to expand...
Click to collapse
alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
Click to expand...
Click to collapse
Ah...and the stress is relieved. I just received a shipping notice via email saying I'll have my HTC One on Monday. Gosh that was painful.
I had this exact problem (would only charge when powered off) about a year ago. I returned everything to stock, sent my phone to HTC and they fixed it, no questions asked. Maybe others have had difficulty, but it all was fine for me.

[Q] Refused repair by Moto UK because "device was rooted"

" Sameer: Sorry to inform you that as the device will be sent back with out any repair as it was rooted."
Unbelievable.
The phone had been playing up for 2 weeks, shutting down between 70-40% battery for no good reason. I flashed 5.1 again and factory reset it. Surely that is enough to un-root it? Or do they have some special way of telling if it's been rooted before?
At the moment it seems they are posting it back to me, so I'm down the £7 in postage to them, and I now have a faulty £500 phone.
Anyone know what I should do?
I originally rooted it with 'CF-Auto-Root-shamu-shamu-nexus6.zip' and run the 'root-windows.bat' - believe while in fastboot?
I also flashed the 5.1 update straight from the google website - also through fastboot I believe..
But I do remember when I booted it up just before packing it up, that the unlocked padlock wasn't there...
I even tried google but they won't RMA it because I didn't buy it from them.
Well ,I presume that Motorola or any other company would not accept a Bootloader unlocked device .
Hi, questions go in Q&A forum, not in general. I've asked the mods to move it there so you can get a better response to your question.
Evolution_Freak said:
Hi, questions go in Q&A forum, not in general. I've asked the mods to move it there so you can get a better response to your question.
Click to expand...
Click to collapse
Done:good:
toString said:
" Sameer: Sorry to inform you that as the device will be sent back with out any repair as it was rooted."
Unbelievable.
The phone had been playing up for 2 weeks, shutting down between 70-40% battery for no good reason. I flashed 5.1 again and factory reset it. Surely that is enough to un-root it? Or do they have some special way of telling if it's been rooted before?
At the moment it seems they are posting it back to me, so I'm down the £7 in postage to them, and I now have a faulty £500 phone.
Anyone know what I should do?
I originally rooted it with 'CF-Auto-Root-shamu-shamu-nexus6.zip' and run the 'root-windows.bat' - believe while in fastboot?
I also flashed the 5.1 update straight from the google website - also through fastboot I believe..
But I do remember when I booted it up just before packing it up, that the unlocked padlock wasn't there...
I even tried google but they won't RMA it because I didn't buy it from them.
Click to expand...
Click to collapse
Did you flash the entire factory image, including userdata and cache? Are you sure that you relocked your bootloader?
just something to know and live by.. generally, only google will except devices with an unlocked bootloader(with root) for exchange or repair. sometimes you can get away with it from other companies, but only google would give you no issues with it.
Where did you buy it? Could try returning it to them after a full factory / relock
It was relocked after I did the full flash to 5.1 as per googles android website (the flash-all.bat route).
Someone has told me there is a status flag? 0 = locked, 2 = re-locked, 3 = un-locked.
So maybe when I locked it again for stock, it was set to 2, how can I change it to 0? Maybe that will 'fool' them at least....
toString said:
It was relocked after I did the full flash to 5.1 as per googles android website (the flash-all.bat route).
Someone has told me there is a status flag? 0 = locked, 2 = re-locked, 3 = un-locked.
So maybe when I locked it again for stock, it was set to 2, how can I change it to 0? Maybe that will 'fool' them at least....
Click to expand...
Click to collapse
2 is stock. I have one that is 100% stock , never rooted or unlocked and it shows 2. My only guess would be you left some root files on the device. After you flashed back to stock did you wipe data/ factory reset?
Sent from my Nexus 6 using XDA Premium HD app
Intub8 said:
2 is stock. I have one that is 100% stock , never rooted or unlocked and it shows 2. My only guess would be you left some root files on the device. After you flashed back to stock did you wipe data/ factory reset?
Sent from my Nexus 6 using XDA Premium HD app
Click to expand...
Click to collapse
I completely flashed everything, so there wouldn't be anything left. I then did a factory reset just for added mesasure! So far I can't see how they knew it was rooted. As it's impossible that it was rooted when they got it. So there's either something secret or they're lying so they don't have to repair or replace it....?
toString said:
I completely flashed everything, so there wouldn't be anything left. I then did a factory reset just for added mesasure! So far I can't see how they knew it was rooted. As it's impossible that it was rooted when they got it. So there's either something secret or they're lying so they don't have to repair or replace it....?
Click to expand...
Click to collapse
Well if they are lying then ask them to provide proof that it was "rooted" at the time they received it. If they cannot provide any proof then there are some sales of goods act stuff you can start applying on them.
You have a warranty on the device provided that the phone is not modified in any way that would void this warranty.
Motorola are are bunch of pricks when it comes to Customer Services, i wanted to send back my Moto X 2nd Gen which had an unlocked bootloader. Even though they accepted bootloader unlocked phones, it didnt reach the customer service team and i was refused, and then told later once they received the memo that i could return it. I ended up selling it on ebay for more than i paid for it which turned out alright
IINexusII said:
Well if they are lying then ask them to provide proof that it was "rooted" at the time they received it. If they cannot provide any proof then there are some sales of goods act stuff you can start applying on them.
You have a warranty on the device provided that the phone is not modified in any way that would void this warranty.
Motorola are are bunch of pricks when it comes to Customer Services, i wanted to send back my Moto X 2nd Gen which had an unlocked bootloader. Even though they accepted bootloader unlocked phones, it didnt reach the customer service team and i was refused, and then told later once they received the memo that i could return it. I ended up selling it on ebay for more than i paid for it which turned out alright
Click to expand...
Click to collapse
Sama as LG. That's why I decided to buy from Play this time.
Just as an update from my post last week:
Dear xxx,
Thank you for contacting Motorola.
I have now heard back regarding your Nexus 6 unit. After carrying out the initial repair the engineers at our repair centre then discovered a more serious fault with the battery on the phone as it started to swell during their testing.
As this battery swelling issue is irreparable we are instead going to exchange your phone for a new unit. Unfortunately the repair centre do not have any spare Nexus 6 units in stock at the moment. They are currently awaiting delivery of new stock. As soon as this arrives they will dispatch a new unit to you.
Please accept my apologies for any further inconvenience that this causes you. We will try our best to get this resolved as soon as possible for you.
Kind regards,
Motorola Mobility UK Ltd.
Click to expand...
Click to collapse
Good result it seems. New phone. Not sure what changed their mind though, because apart from moaning to the online chat guys (who appeared useless) I didn't actually contact the repair guys, I just expected them to return it and I would take things from there.
But the more serious point here is if you experience these issues with the battery that I did (random shutdowns between 70-40%) then you may find that your battery starts to swell and who knows what could have happened to me or my home after that....
Hey mate
I got to send mine in for the same reason as you....
Any tips mate i have unlocked bootloader with stock back on. Did you have to send in receipt as mine is on contract did not keep any details.
cheers matey
toString said:
Just as an update from my post last week:
Good result it seems. New phone. Not sure what changed their mind though, because apart from moaning to the online chat guys (who appeared useless) I didn't actually contact the repair guys, I just expected them to return it and I would take things from there.
But the more serious point here is if you experience these issues with the battery that I did (random shutdowns between 70-40%) then you may find that your battery starts to swell and who knows what could have happened to me or my home after that....
Click to expand...
Click to collapse
TheLoverMan said:
Hey mate
I got to send mine in for the same reason as you....
Any tips mate i have unlocked bootloader with stock back on. Did you have to send in receipt as mine is on contract did not keep any details.
cheers matey
Click to expand...
Click to collapse
Lock your bootloader.
http://forum.xda-developers.com/showthread.php?t=3067302
Thanks for that did the lock all sorted but i have a follow up question....
Will it matter what firmware i used? Dont want to put anything on there to give them an excuse.
Thanks again
TheLoverMan said:
Thanks for that did the lock all sorted but i have a follow up question....
Will it matter what firmware i used? Dont want to put anything on there to give them an excuse.
Thanks again
Click to expand...
Click to collapse
No, that shouldn't matter.
toString said:
But the more serious point here is if you experience these issues with the battery that I did (random shutdowns between 70-40%) then you may find that your battery starts to swell and who knows what could have happened to me or my home after that....
Click to expand...
Click to collapse
I very strongly believe that this is a chicken-and-egg problem. Generally, the battery reading problem is a software problem, BUT, it can probably lead to overcharging, which causes swelling. There is a bootloader procedure to reset the battery data that should be performed *immediately* when it starts exhibiting "early shutdown" symptom.
I also suspect that the quick-charge chargers are supplying more current than the battery itself is capable of taking, increasing the battery temperature and prematurely aging it. My personal recommendation is to limit yourself to 5 volt at 1 amp.
doitright said:
I also suspect that the quick-charge chargers are supplying more current than the battery itself is capable of taking, increasing the battery temperature and prematurely aging it. My personal recommendation is to limit yourself to 5 volt at 1 amp.
Click to expand...
Click to collapse
Again, I agree. We are definitely on the same wavelength today.
Hey mate what is the bootloader procedure?
Thanks
doitright said:
I very strongly believe that this is a chicken-and-egg problem. Generally, the battery reading problem is a software problem, BUT, it can probably lead to overcharging, which causes swelling. There is a bootloader procedure to reset the battery data that should be performed *immediately* when it starts exhibiting "early shutdown" symptom.
I also suspect that the quick-charge chargers are supplying more current than the battery itself is capable of taking, increasing the battery temperature and prematurely aging it. My personal recommendation is to limit yourself to 5 volt at 1 amp.
Click to expand...
Click to collapse

[Q] Freaked Out!!

:crying:
Hey guys,
Totally depressed over here. So I save and save and save and BOOM, Im the proud owner of a Nexus 6. I hit up Swappa because Ive had good dealings with solid dudes there in the past. I got my phone on Friday after work. It was described on Swappa as Mint, and on the exterior it was just that Mint I turned it on with SIM in and ready to fall in love. What I got was a device that everytime the screen times out, or you are done for a minute and hit the power button, if it sits idle for more than 5-10 min its basically dead to the world, google voice, manual hitting the power button, plugging in the charger, NOTHING....The only way, and I mean the ONLY way I can get it to turn back on is to hold the power button for like 20 or 30 seconds and then it turns on. I tried to contact the dude I got it from about it and he just said I am full of S**t and it worked perfect when he sent it to me. He said basically screw you. Took a LOT of hard a** work to save up to get this phone man and It looks like Im hit. Do any of you guys have any clues or a godsent solution to this hell? I need yalls help. Im totally at a loss for why this is happening.
electrojas said:
:crying:
Hey guys,
Totally depressed over here. So I save and save and save and BOOM, Im the proud owner of a Nexus 6. I hit up Swappa because Ive had good dealings with solid dudes there in the past. I got my phone on Friday after work. It was described on Swappa as Mint, and on the exterior it was just that Mint I turned it on with SIM in and ready to fall in love. What I got was a device that everytime the screen times out, or you are done for a minute and hit the power button, if it sits idle for more than 5-10 min its basically dead to the world, google voice, manual hitting the power button, plugging in the charger, NOTHING....The only way, and I mean the ONLY way I can get it to turn back on is to hold the power button for like 20 or 30 seconds and then it turns on. I tried to contact the dude I got it from about it and he just said I am full of S**t and it worked perfect when he sent it to me. He said basically screw you. Took a LOT of hard a** work to save up to get this phone man and It looks like Im hit. Do any of you guys have any clues or a godsent solution to this hell? I need yalls help. Im totally at a loss for why this is happening.
Click to expand...
Click to collapse
You definitely need to contact swappa and let them know. That should be your first step.
Evolution_Tech said:
You definitely need to contact swappa and let them know. That should be your first step.
Click to expand...
Click to collapse
They won't do anything unfortunately. His better option is to go through PayPal.
Sent from my Nexus 6 using XDA Free mobile app
Go through PayPal and Swappa. And leave a negative review on him. Make sure you keep records of all interactions with him as proof.
---------- Post added at 07:46 PM ---------- Previous post was at 07:45 PM ----------
Or, you could try flashing the stock firmware. But it will be tedious with the phone acting like that. I'd personally want my money back.
Swappa believe it or not told me, work it out with him. I qued them in on every message I sent him and they just replied well sorry you couldnt work it out. I am actually surprised that as buyer seller protected they shout about over there all they really do is make sure the esn isnt smashed. they dont help resolve issues like this at all. His ad clearly stated no returns unless not as advertised. he advertised mint, so any of you here know exactly what that means. He told me to take a video of the phone actually doing it, and in the next sentence said it was working perfect when he shipped it. Wheres his video to prove that? Even Swappa lets a guy go down in flames huh? This Item is not as described if it locks up. Its not "Functions Flawlessly" as they advertised. sorry this isnt the place for this. It took me a long time to come up with the money he just stole from me
That really sucks man, sorry to hear about your problem. try going into bootloader and like said flashing stock firmware, hopefully that'll fix it.
Mint means perfect. Flash stock, if the same problem exists, its faulty and not mint.
When I sold my first nexus 6, the initial install was all wacky. I assumed it was from using custom Roms and android m on the phone. Flashed a few more times and factory reset and it was good as new.
Same thing happen with note 4 and lg g3 before shipping.
Sent from my Nexus 6 using Tapatalk
electrojas said:
Swappa believe it or not told me, work it out with him. I qued them in on every message I sent him and they just replied well sorry you couldnt work it out. I am actually surprised that as buyer seller protected they shout about over there all they really do is make sure the esn isnt smashed. they dont help resolve issues like this at all. His ad clearly stated no returns unless not as advertised. he advertised mint, so any of you here know exactly what that means. He told me to take a video of the phone actually doing it, and in the next sentence said it was working perfect when he shipped it. Wheres his video to prove that? Even Swappa lets a guy go down in flames huh? This Item is not as described if it locks up. Its not "Functions Flawlessly" as they advertised. sorry this isnt the place for this. It took me a long time to come up with the money he just stole from me
Click to expand...
Click to collapse
As previously advised, open a PayPal case. "Device Significantly Not As Described". You will get your money back. PayPal nearly always sides with the buyer.
Doing a lot of research, I had heard of people who had glass screen savers that screwed up their proximity sensor. This phone does have one, but I am in a situation where I can't really take it off because let's say it doesn't fix the issue and I do get granted a refund, then I'm screwed because I have to return it the same way I got it.
electrojas said:
Doing a lot of research, I had heard of people who had glass screen savers that screwed up their proximity sensor. This phone does have one, but I am in a situation where I can't really take it off because let's say it doesn't fix the issue and I do get granted a refund, then I'm screwed because I have to return it the same way I got it.
Click to expand...
Click to collapse
I don't believe PayPal would deny your claim for removing the screen protector, in an effort to try to solve the problem. IMHO.
Sounds software related. Download and install factory sysimage, then factory wipe, and see how that goes.
Flash another rom or factory most likely should work
hi
Start it in bootloader then select QCOM test that. for me it has been the solution to all errors.
electrojas said:
Doing a lot of research, I had heard of people who had glass screen savers that screwed up their proximity sensor. This phone does have one, but I am in a situation where I can't really take it off because let's say it doesn't fix the issue and I do get granted a refund, then I'm screwed because I have to return it the same way I got it.
Click to expand...
Click to collapse
Well i had a proximity issue when i had my screen replaced but flashed back to android version 5.0.1 and the issue is totally gone. Try reverting back to 5.0.1
Thanks everyone for being so helpful. Yesterday I had been hoping and praying for the best. And the screen completely went dark with wierd lines and dots and finally just doesn't come on at all no matter what I do. It's gone. No bringing it back now. Totally bummed. PayPal said they will open a case and it's gonna be like 10 days before anything else happens cause this bum wouldn't refund my money. You guys are really awesome for jumpin out there to help me so much. I'm poor as heck so what sucks is it took me 2 months of saving every penny just to get scammed. Now all I have is my work phone and I'll probably get in trouble for using it for this. Lol life is crappy sometimes. Peace community
eMMC failure... That douche did scam you and he did it hard. Hope you get it sorted.
There is no way this slime ball didnt know what was up with that phone. Too bad too. I just hope I get my money back
Dang I'm sorry this happened to you man, that really sucks from reading this. I hope Paypal sorts everything out for you and you get your money back.
graydiggy said:
eMMC failure... That douche did scam you and he did it hard. Hope you get it sorted.
Click to expand...
Click to collapse
What is eMMC? I don't think I've heard of that. If I cant get my money back I wonder how much it would cost to repair. I'm probably screwed there too. I bet it's more to fix than to buy a different phone. Too bad honesty is like the tooth fairy these days, because I don't think I'll ever buy another used phone and I know there's good ones out there. By the time I save up enough to do that again Nexus 6 will be 100 bucks

Categories

Resources