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Destroyed by this HTC One

So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?

Leather Sock said:
So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
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Click to collapse
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.

Seanie280672 said:
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
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I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.

Leather Sock said:
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
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I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.

Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
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Click to collapse
Yeah, I'm doing that now. I guess I'll find out if I have the luxory of a replacement that will last me one last year, or if I'm out of a $500 phone. If I get the replacement, I can at least sell that thing on Craigslist when I get a new phone or trade it in towards my new one. This current one is just a piece of metal in my pocket.

Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Click to expand...
Click to collapse
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.

Leather Sock said:
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
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In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.

alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
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I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.

Leather Sock said:
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
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You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.

Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
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If I get a replacement I'll probably kiss the guy who posted the return to stock guide. He'll save me $350 for a Nexus 5 that will become obsolete in October and drop $150 and make me feel even worse while the Nexus 6 rubs it's nose in my face.

Just brought my phone to UPS to be sent back to HTC. I guess we'll find out in 2-3 days whether or not they're going to quote me for stupid repairs, or if I'll get a refurb phone for replacement with no charge. If I have to pay for repairs, I won't and I'll just get the phone back, sell it to Best Buy and buy a Nexus 5 I guess.
Crossing my fingers :/

Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
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Click to collapse
alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
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Click to collapse
Ah...and the stress is relieved. I just received a shipping notice via email saying I'll have my HTC One on Monday. Gosh that was painful.

I had this exact problem (would only charge when powered off) about a year ago. I returned everything to stock, sent my phone to HTC and they fixed it, no questions asked. Maybe others have had difficulty, but it all was fine for me.

[q] random restart

I HAVE VERZON S6 EDGE 64GB UNLOCKED AND MY PHONE IS RESTARTING VERY OFTEN
I HAVE LATEST FIRMWARE INSTALLED AND NOT ROOTED.
ANYBODY KNOW HOW TO FIX THIS ISSUE? :good:

eManuka said:
I HAVE VERZON S6 EDGE 64GB UNLOCKED AND MY PHONE IS RESTARTING VERY OFTEN
I HAVE LATEST FIRMWARE INSTALLED AND NOT ROOTED.
ANYBODY KNOW HOW TO FIX THIS ISSUE? :good:
Click to expand...
Click to collapse
Sounds like you are describing a soft brick.
The only way I was able to recover from such thing is by performing a hard factory data reset,
yet this is usually only used as a last resort.
Hope my tip of the day (or night) helps.

I had this issue since 1st day I use this phone, I have used all 3 different firmware released by Verizon. Before I update to latest firmware. I performed factory reset and wiped all data. then install the firmware by Odin.
still phone is restating randomly, even few minutes ago.

eManuka said:
I had this issue since 1st day I use this phone, I have used all 3 different firmware released by Verizon. Before I update to latest firmware. I performed factory reset and wiped all data. then install the firmware by Odin.
still phone is restating randomly, even few minutes ago.
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Click to collapse
Since you have always had this issue, I am thinking it is just an annoying bug.
I remember having a similar issue with The Droid Ultra. Nothing I did would fix it.
I brought it to Verizon and they replaced the phone no questions asked.
I suggest you do the same.

Thanks for the reply! I bought this phone off the ebay and it is UNLOCKED and I'm using UltraMobile right now.
Do you think Verizon will give me a replacement?

eManuka said:
Thanks for the reply! I bought this phone off the ebay and it is UNLOCKED and I'm using UltraMobile right now.
Do you think Verizon will give me a replacement?
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Click to collapse
Ten months after I bought the Droid Ultra from Verizon the phone bricked. I brought it to one of Verizons corporate stores and they replaced it no questions asked. Eight months later it happened to me again; they replaced it no questions asked. Since your phone is still under warranty I believe they will do the same for you (especially if you let them know how upset you are).

If it's unlocked you can try, but it would depend if the ESN originated from Verizon I would imagine. They aren't obligated to warranty a phone you didn't buy from them or from a partner store on their network. Your next course of action, I would imagine, would be to send it to Samsung and be out of a phone until it's repaired (if Verizon doesn't work out for you).

Thanks for the reply from both of you! I already contact the Verizon and they said they will NOT provide support since this was purchased from a Third Party.
They suggest me to Trade the phone and get a new one. I bought it for $600 and Trade value is $510.

eManuka said:
Thanks for the reply from both of you! I already contact the Verizon and they said they will NOT provide support since this was purchased from a Third Party.
They suggest me to Trade the phone and get a new one. I bought it for $600 and Trade value is $510.
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Click to collapse
Sucks that they only want to do a trade-in. I am rather surprised. Losing 90 bucks through a trade-in sounds better than using a phone that doesn't work. It also sounds cheaper than paying a guy to repair any hardware or software issue.

I agree, $90 isn't a bad loss at all. I'd go for it right away before the possibility of a value drop. Best of luck and keep us posted!

nexus 6 sudden battery life loss

hi my nexus 6 has a real reduced battery life suddenly no apps appear to be using the power the batery usage is the same but the phone need charging more also it gets hot sometimes also when unplugged randomly says battery low from full and shuts down motorola want me to send it to a terrible company for repair that smash your phone for more money and google where i purchased it from want to give me a refubished phone but i didnt pay full price for a used phone and wont refund without legal action :/ any ideas ? its 3 months old

they dont have any more new nexus 6, they even stopped selling them.

Hey,
if you are still on a locked bootloader running everything stock, try to factory reset and see if the problem persists. Otherwise your battery seems to have a defect for real. If you want to get it fixed for free you have three options.
Follow Motorolas advice and send it in. Follow Googles advice and get a refurbished one OR try to argue with one of them until u might get what you want.
Best regards,

Dabarr said:
Hey,
if you are still on a locked bootloader running everything stock, try to factory reset and see if the problem persists. Otherwise your battery seems to have a defect for real. If you want to get it fixed for free you have three options.
Follow Motorolas advice and send it in. Follow Googles advice and get a refurbished one OR try to argue with one of them until u might get what you want.
Best regards,
Click to expand...
Click to collapse
I would begin with a full charge... a full reset of the phone, reflash, reboot, and then use a tool like "Battery Fix Pro".
If that doesn't work, then send it in for warranty. I am not sure what kind of warranty you can expect, but if it's anything like the norm in the industry, they ALL Suck.
Cheers

LormaD said:
I would begin with a full charge... a full reset of the phone, reflash, reboot, and then use a tool like "Battery Fix Pro".
If that doesn't work, then send it in for warranty. I am not sure what kind of warranty you can expect, but if it's anything like the norm in the industry, they ALL Suck.
Cheers
Click to expand...
Click to collapse
ohh yeah they suck i tried battery monitor and nothing using it according to that :/ just a dead battery me thinks anyway i have to legaly proceed now because they wont give me a refund or a like for like relplacement they are refusing to do so so here comes the long battle :/

At least try factory reset first.
Sent from my Nexus 6 running cyosp using Tapatalk

lukem99626 said:
ohh yeah they suck i tried battery monitor and nothing using it according to that :/ just a dead battery me thinks anyway i have to legaly proceed now because they wont give me a refund or a like for like relplacement they are refusing to do so so here comes the long battle :/
Click to expand...
Click to collapse
You can try that but you will most likely end up failing. To be honest you cant compete with their legal team. They will have to dragged out in court long after you cant afford to pay the legal fees anymore.

Hard brick after downgrade from 5.1.2 to 5.0.1

Does any one knows a possible solution to this?
The Amazon fire stays with black screen all the time. It is impossible to turn it on, nor recovery neither Fast Boot...
It is completily dead!!

From what I've heard, any downgrade from 5.1.1 or higher to 5.0.1 = total paperweight. Someone will probably come by and explain the mechanics of it, by my assumption is that something changed relating to the Recovery/System partitions between those revs. and thus tossing on the older software just destroys any low level communication ability the thing has.
As a rule of thumb I think you're not really supposed to be putting any older FireOS on from the latest that's been on there. I guess people may be fudging that with the last few minor revs though because the ability to root it is getting more and more impossible.
You may be able to talk someone at Amazon into giving you an exchange for a new one. Not sure the best thing to try and tell them to talk them into it. I mean I am also assuming you're out of your initial warranty period, so you'd need a creative story. Perhaps someone here will have tips on that.

snark.shark said:
From what I've heard, any downgrade from 5.1.1 or higher to 5.0.1 = total paperweight. Someone will probably come by and explain the mechanics of it, by my assumption is that something changed relating to the Recovery/System partitions between those revs. and thus tossing on the older software just destroys any low level communication ability the thing has.
As a rule of thumb I think you're not really supposed to be putting any older FireOS on from the latest that's been on there. I guess people may be fudging that with the last few minor revs though because the ability to root it is getting more and more impossible.
You may be able to talk someone at Amazon into giving you an exchange for a new one. Not sure the best thing to try and tell them to talk them into it. I mean I am also assuming you're out of your initial warranty period, so you'd need a creative story. Perhaps someone here will have tips on that.
Click to expand...
Click to collapse
I called Amazon for the warranty and they have already replace it for a new one without asking anithing. Really happy with the Amazon warranty.
Now I need to send the bricked one back to them in a month time, but I was wondering if I can bring it back to life in the meantime...

dihablo said:
I called Amazon for the warranty and they have already replace it for a new one without asking anithing. Really happy with the Amazon warranty.
Now I need to send the bricked one back to them in a month time, but I was wondering if I can bring it back to life in the meantime...
Click to expand...
Click to collapse
@snark.shark is 100% correct. Device is toast. Never roll back unless specifically advised it is safe to do. Forums are your friend. Read before acting. Amazon won't replace it again; one time courtesy exchange.

My Fire is dead
Davey126 said:
@snark.shark is 100% correct. Device is toast. Never roll back unless specifically advised it is safe to do. Forums are your friend. Read before acting. Amazon won't replace it again; one time courtesy exchange.
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Click to collapse
I am currently suffering from the same issue except the warranty expired plz help :''(

OpalDragon said:
I am currently suffering from the same issue except the warranty expired plz help :''(
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Click to collapse
Nothing can be done.

touchscreen issues

Hey
Is anyone having issues with say the top 1/4 of the top of the screen
Occasionally and I cannot reproduce it on command. The top 1/4 of my screen stops responding to touch. I have to turn the screen off and then back on and then it will work fine.
Software or hardware issue?
Anyone else notice this?

Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.

zetsumeikuro said:
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
Click to expand...
Click to collapse
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point

c_86 said:
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
Click to expand...
Click to collapse
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.

zetsumeikuro said:
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
Click to expand...
Click to collapse
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange

c_86 said:
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
Click to expand...
Click to collapse
Good luck! I hope you get a defect-free device!

So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.

c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.

in_dmand said:
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
Click to expand...
Click to collapse
Since i got it from a retailer (and not the google store), the only option presented to my by google was:
1. send in for repair/replacement, no device sent to me first (advanced replacement)
2. bring to authorized repair center
Bestbuy warranty was the same, except no authorized repair was provided, only to send in the device and wait for it to come back to.
Neither provided me with advanced replacement options, even when asking or offering to place a credit card hold/deposit.

c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Unfortunately this is the case if you don't buy direct from Google. I experienced this the hard way last year with my pixel 3XL... I had a Pixel 1 and 2 XL from Google and loved the advanced exchange program. But when I bought my 3XL from a vendor (because Google were out of stock) it becomes a little annoying being without a phone when you have a warranty issue... Just chalk it up as a lesson to be learned and next year get it from Google directly.

Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?

trim81 said:
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
Click to expand...
Click to collapse
Best buy mobile doing an upgrade

c_86 said:
Best buy mobile doing an upgrade
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So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair

trim81 said:
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
Click to expand...
Click to collapse
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.

c_86 said:
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
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Click to collapse
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'

Ahh I understand now. Yeah lesson to be learned for next year! Sorry that sucks

trim81 said:
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
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Click to collapse
Yes they do. No devices are allowed to be locked in Canada. Against the law now.
Its frustrating. Regardless. It's a manufacturer device and I'm stuck with either being out of a device for days. Or repairing it