Database Develop

Strange audio issue

It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.

foo said:
It now happened for the third time: The phone is up and running but when an incoming call is received it does not ring at all and the microphone + speaker is also not working (muted) - basically there is no audio at all though you can take and end the call.
Once the phone is in this state alarms and sound notifications are no longer working as well, after a soft reset everything was fine again.
I wonder if I'm the only user who has experienced this kind of issue.
Click to expand...
Click to collapse
well foo, i got it to, but i had the same problem wuth my diamond as well, it went away with tge officual rom update, so ill guess well have to wait foor the rom upgrade this time to.

Ah okay - at least I'm not alone with this issue, good to know.

It seems this problem is not a common problem, as I do not read any other posts regarding this issue in the Xperia section. Though I found a thread in the Diamond section that exactly describes my problem.
As HTC stated the problem is related to a hardware issue, I returned mine now. I'm lucky that Amazon.de just returned me the money (completely) so I can buy another one in the next days.

It seems I am having this problem with my X1i. I am in the US and the Sony Ericsson support centre in the UK is telling me that I would have to pay for shipping to and from the UK Sony Repair centre.
The following web page suggests I am eligible for international support and repairs, but I called the US Sony Ericsson line and they told me that since the X1 was not released here yet, that I would not be able to receive support in the US for the X1 (either for getting it repaired or a replacement unit).
http://www.sonyericsson.com/cws/sup...endedserviceoffertailoredforx1/x1?cc=gb&lc=en
I would send it back to superetrader.co.uk and get a replacement that way, but they do not have any in stock and given delays in shipments in the UK I am hesitant to send it back and wait for new stock.
I am going to try going into a Sony Style store sometime this week and show them my "Travelers service" card and see if they can get it fixed here. Does anyone have any other suggestions I might try?

bluetooth problem with carkit and audio off
I folks,
i do also have the same problem. I have a SE BT car kit HCB 300 and it is just annoying, that it does not work proper. Sometimes BT works, sometimes not, sometimes i have to restart the phone, sometimes ... just annoying.
A lot of times Xperia recognizes the 300, then i am calling somebody, phone is giving signal to the 300, but after a few seconds, audio is off again.
After that audio is not working anymore.
Could it be, that your problems are also caused by the known BT problem?
Ingo

Exactly same problem
Exactly the same problem as foo.
If you remove and replace battery, sometime problem is solve, sometime no.
Soft reset solve the problem.
I made hardware reset + flash xperia but no solution.

I returned mine and bought a new one that does not have this issue. It really seems to be a hardware issue.

zipfeklatscher2 said:
Could it be, that your problems are also caused by the known BT problem?
Click to expand...
Click to collapse
It could be, although I have not paired with a BT headset since buying it, and in addition I have hard reset the phone and put it in airplane mode (no RF at all) and the audio still manages to completely die where only a Soft Reset will restore the sound (as noted by x1inside).
Depending on the amount of time I leave the phone sometimes the phone after playing some music for 5 seconds will stutter and restore sound. This is similar to the description in the Touch Diamond thread that foo linked. Also when this stutter sound restores, as noted in that thread, the reception indicator in the system tray indicates that the signal is temporarily lost and then restored.

foo said:
I returned mine and got a new one that does not have this issue. It really seems to be an hardware issue.
Click to expand...
Click to collapse
Thanks for letting us know, good to have this confirmed so when I visit the store or send it to Sony Ericsson repair centre, I can refer them to this thread.

well i also have the same problem with my x1.
reseting it dosent work, flashing it with new rom dosent work.
But i cant understand how the problem would be in the hardware, when you reset it it starts working! i mean if it was a hardware problem the sound should be of all the time?

Is there ant possibility if this is a software problem, i mean WindowsMobile 6.1, because my dad complaining the same behavior yesterday, and his device is Samsung Omnia.
Do all WM6.1 effected?

I got the X1a in the US. No problem here. When there is an incoming call and I was on the phone then it will beep to let me know if I want to answer or inorge. If I answer then it will put other call on hold till finish talking then connect me back to the first caller.

My x1 is also affected by this audio problem. If I restart my phone sound output works for some minutes and turns automatically off as the other users reported.

Same problem here just got an X1 and the sound works perfect after leaving it a short while the sound completely stops working no music, notifications or anything. By the sounds of it I think I will send mine back to O2 and get a replacement, although it does seem more like some sort of software fault than hardware to me, like the previous post why would it be corrected by a soft reset every time. If anyone has any suggestions before I send this thing back I will be happy to try them.

I returned my x1 and after 5 weeks of "repairing" I got called and they said it cannot be repaired and I got a brand new phone.

I had that exact same problem. I'd leave my phone alone for a while and then when I came back to it a few hours later, it would have no audio at all. I could make a call, the other person could hear me but I couldn't hear them and it wouldn't audibly alert me to anything...
I couldn't pin it down to any particular circumstances but it was always resolvable with a soft-reset. A hard-reset didn't cure the issue either. I just sent it back in the end. My current one is fine although I have now upgraded the ROM to the latest one.
I do have one outstanding issue though and that's that when sending a text, it sends immediately, flashes up the bubble saying msg sent, but the vibrate from sending the message will come about 10 minutes after or it'll do it when I turn the screen back on. It's not a biggie but it's a bit weird.
scarey

I have the same prob, but its strange that when pushing the MS-Voice-Controll button the beep comes and everything works perfekt again.
So I don´t need to soft oder hard reset, but it drives me crazy not knowing whether my alarms or notifications do work or not. BUT: I cant believe its a hardware problem.

same problem...
With 3-4 custom rom...
I'm trying with orginal ROM...
Any news?

Earpiece issues with Xperia T

My earpiece stopped working today. This is the second time the earpiece of my Xperia T died. The first time was in October when I had the phone replaced as it was within the one month period. The very same thing has happened again with me within a few months of getting my replacement handset. I was able to locate another person who had the very same problem on some forums. I definitely think that the build quality of this phone is not as it ought to be as it cannot be a coincidence that I got the same issue twice with two separate brand new handsets!
Have just booked a repair with Sony's authorised repairer (SBE limited in UK). Has anyone else faced the same problem here?

sshariff said:
My earpiece stopped working today. This is the second time the earpiece of my Xperia T died. The first time was in October when I had the phone replaced as it was within the one month period. The very same thing has happened again with me within a few months of getting my replacement handset. I was able to locate another person who had the very same problem on some forums. I definitely think that the build quality of this phone is not as it ought to be as it cannot be a coincidence that I got the same issue twice with two separate brand new handsets!
Have just booked a repair with Sony's authorised repairer (SBE limited in UK). Has anyone else faced the same problem here?
Click to expand...
Click to collapse
I had issues of people finding it hard to hear me..meaning mic volume isnt enough. Got it replaced within the one month period to a brand new one.
Issue seemed to have reduced then but now its there many times, thus I have to speak louder than usual. Yet couldnt be bothered to go for a repair.
Not many users seem to have this issue. When did you get your first handset? I got mine on end of Sept (more or less release day in uk..) I have a feeling its to do with a specific batch (similar to the peeling issue)

ruwsoft said:
I had issues of people finding it hard to hear me..meaning mic volume isnt enough. Got it replaced within the one month period to a brand new one.
Issue seemed to have reduced then but now its there many times, thus I have to speak louder than usual. Yet couldnt be bothered to go for a repair.
Not many users seem to have this issue. When did you get your first handset? I got mine on end of Sept (more or less release day in uk..) I have a feeling its to do with a specific batch (similar to the peeling issue)
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Click to collapse
I got mine at the release date as well! Then had it replaced after 3 weeks...

Solved the issue!
The exact details of this issue can be seen at talkDOTsonymobileDOTcomDASHthreadDASH56851?start=0&tstart=0
(Sorry for that bad URL as I am too new to copy links)
I did a factory reset, flashed ICS from JB Europe generic, then updated to UK generic JB via PC Companion. Still the problem did not go. Then just out of curiosity I checked if I could hear sound from my Sony supplied headphones, and I could. I then removed the headphones and bingo everything is back to normal.
I think there is an inherent software bug with the Sony software for this phone where under some odd scenario sound gets disabled. Maybe if anyone else gets into a similar situation they can take heed of the resolution. Saved a couple of weeks at the repair shop at least!

Same Problem
I had the same problem on more than one occasion in past plugging in handfree and unplugging would work but over the weekend i ended up doing a factory reset but still didnt work but strangly somebody rung me and ear piece now working! im still in warrenty should i send away?
sshariff said:
Solved the issue!
The exact details of this issue can be seen at talkDOTsonymobileDOTcomDASHthreadDASH56851?start=0&tstart=0
(Sorry for that bad URL as I am too new to copy links)
I did a factory reset, flashed ICS from JB Europe generic, then updated to UK generic JB via PC Companion. Still the problem did not go. Then just out of curiosity I checked if I could hear sound from my Sony supplied headphones, and I could. I then removed the headphones and bingo everything is back to normal.
I think there is an inherent software bug with the Sony software for this phone where under some odd scenario sound gets disabled. Maybe if anyone else gets into a similar situation they can take heed of the resolution. Saved a couple of weeks at the repair shop at least!
Click to expand...
Click to collapse

Microphone problem

Dears,
Suddenly mu microphone stopped and the other person cannot hear me. I don' t know what happened but there is no problem with handsfree. I can record my voice but the volume is low... Strange thing.
I made hard reset at rr rom. Not help.
I change the rom to stock+. Not help.
I reflash rr rom. Not help.
Could you help me? Why thats happened? Is there any solution to fix it?

I think that motorola service is the only solution... ?

I know it may sound stupid, but have you checked for dust, lint or water in the mic hole?

Flipz77 said:
I know it may sound stupid, but have you checked for dust, lint or water in the mic hole?
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Click to collapse
Yes i checked it many times. Yesterday it worked fine for one call and after this call the problem was there again. I don't know if it is software problem or hardware. Now i am running 5.7.3 rr rom unofficial and the first time that i found this problem, but only for one call, was at 5.7.1 rr.
But the problem remains after a clean install of stock+ rom. Now i am at vacations and i have not my laptop here. Next week i will flash the original, stock 6.0 firmware to see if the problem remains. And if yes, motorola service center is the only solution...:crying:

Well before sending it to service I would put my hopes in the "real" stock ROM. After all "stock+" is still a tampered one.
Enjoy your holidays in the meantime

Original stock rom didn't solve my problem and the issue with microphone remains. Everything else worked perfect, speakers, bluetooth, handsfree, so i believe that it's a hardware problem.
Yesterday i sent my phone at Motorola Service Center so i have to wait about 3 or 4 business days to learn which is the problem. I will post everything new.

Motorola service center changed the old microphone with a new one and my phone now works like a charm! It was a hardware problem caused by no reason...

Having same issue
Jim_C30 said:
Motorola service center changed the old microphone with a new one and my phone now works like a charm! It was a hardware problem caused by no reason...
Click to expand...
Click to collapse
Does Motorola Service replaced the top microphone (Above camera)? or Replaced the bottom one just above the micro usb plug on back side?
I am facing the same issue and Motorola Service told me that the bottom microphone is mounted(fixed) on motherboard. So it will cost 6500INR approx. So I am not sure that it needs to replace the top one or bottom one?
Any advice will be helpful. Thanks in advance.
Kishan M. (Moto X 2014 XT1092)

No, they replaced the main microphone which it was on the mainboard. And i am sure that it was not mounted on the mainboard. The other two microphones you described was perfect and till now work like a charm. I will put a photo with the replacement parts to see the microphone changed.

Earpiece stopped working

Hello,
I have my moto x 2014 about 10 months.
Suddenly, the earpiece stopped working.
I had the nexus experience rom, thought its a bug so I reboot, didn't worked.
Then I wiped cache, nothing.
Factory reset, nothing.
Revert to stock rom - nothing.
I've noticed that many users have this problem, but their soulutions doesn't help me. Hearing aid for example, can't find it in marshmallow 6.0 but still the earpiece doesn't work in whatsapp audio also so it's not connected to that.
Speaker works fine and when I plug earphones, everything is good also, but I can't plug earphones or talk with speaker every time when I make/receive call....
Four months ago ~ the screen broke so I went to a lab and they replaced it.. and everything was fine.
Last thursday, the phone was in my bag and when I tried to make a call it just stopped working, no fall, no crack, nothing....
So I think it is a hardware problem (unless there is another solution...).
But in order to fix it, I need to open the phone once again and it will cost alot..
What do you guys think I should do?
I really like that phone, everything works awesome except for this, which is serious one....
I consider buying galaxy s7 and thats it... :/
Thanks.

Weird noises like white noises on TV om new phone

Hi! I've purchased that phone recently and find out a problem. When I upgraded system to MIUI 11 ,the phone's dynamic started making noise(however I'm not sure if it wasn't before),when the video is played, it's like a white noise from TV. The noise starts usually atfer 2-3 minutes of video or music then it ends in 5-7 minutes

That's interesting. When you originally got the phone did this problem occur?
The best advice I could give you is if it happened due to a software update, Xiaomi will likely fix it over the next few weeks and release an update to resolve the problem. If it is a hardware problem, you may need to RMA your device. It shouldn't be an issue as long as you haven't unlocked the bootloader, as the phone should still be covered under warranty.

Echo2124 said:
That's interesting. When you originally got the phone did this problem occur?
The best advice I could give you is if it happened due to a software update, Xiaomi will likely fix it over the next few weeks and release an update to resolve the problem. If it is a hardware problem, you may need to RMA your device. It shouldn't be an issue as long as you haven't unlocked the bootloader, as the phone should still be covered under warranty.[/Q]
My friend has the same model and MIUI uodate, but there's no problem with dynamic.
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