Related
I've seen a few other posts on a few other boards about the D3 having a VERY scratchable screen. Normally, I tell people that modern screen are durable as nails, but tonight, I got bit. My D3 now has a nice "pinhole" indentation in the screen. In the damaged area, surrounding the new scratch, you can feel that there is a RAISED area of some material. Its obvious that this screen has some kind of coating on it that can be easily damaged. It is definitely NOT a single piece of glass. My OG Droid got pummeled for a year and a half. Its screen is MINT. My new D3 is now damaged on it's 9th day.
<rant on>
Now that Moto is making phones with no removable battery (D4), is making easily scratchable pentile screens (D3), and pulls this bootloader cr*p, I think this will be my last one. Googarolla, I hope you are listening.
<rant off>
ryanmcdonald said:
I've seen a few other posts on a few other boards about the D3 having a VERY scratchable screen. Normally, I tell people that modern screen are durable as nails, but tonight, I got bit. My D3 now has a nice "pinhole" indentation in the screen. In the damaged area, surrounding the new scratch, you can feel that there is a RAISED area of some material. Its obvious that this screen has some kind of coating on it that can be easily damaged. It is definitely NOT a single piece of glass. My OG Droid got pummeled for a year and a half. Its screen is MINT. My new D3 is now damaged on it's 9th day.
<rant on>
Now that Moto is making phones with no removable battery (D4), is making easily scratchable pentile screens (D3), and pulls this bootloader cr*p, I think this will be my last one. Googarolla, I hope you are listening.
<rant off>
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I've been through 9 Droid3 replacements for various hardware issues, but never once did I have problems with the screen scratching. Mind you, I'm OCD, so I'm always wiping it down with my shirt or a piece of napkin. Never once scratched. So, I'm not sure what to tell you...
Lyxdeslic said:
I've been through 9 Droid3 replacements for various hardware issues, but never once did I have problems with the screen scratching. Mind you, I'm OCD, so I'm always wiping it down with my shirt or a piece of napkin. Never once scratched. So, I'm not sure what to tell you...
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My screen looks the same as when I first got it about 3 months ago.
No scratches yet. Technically any screen can get scratched, even gorilla glass.just have to be careful.
Sent from my DROID3 using XDA App
My phone has literally been dragged and dropped face-down in and across a parking garage (don't ask) and the screen is still in perfect shape.
dropped my phone a good bit, screen still fine
dpwhitty11 said:
My phone has literally been dragged and dropped face-down in and across a parking garage (don't ask) and the screen is still in perfect shape.
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lol im sorry but reading this has me too curious...could u give a small sum up of what happened?
SMH
I'm not so lucky.I have a small scratch on the M on the top where it says Motorola. Boo
Same story here OP. My OG Droid never had a case on it and the screen was perfect when I sold it, same with my Droid X. I have 2 hairline scratches and a tiny chip on my Droid 3... and it has a case and is always in my pocket by itself.
To the OP...
QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ
Seriously. You sound like a cry baby. I don't care if a phone has a diamond coated protection layer, ill still slap on at the very least a 5 dollar no name screen protector. Infact I even cut a screen protector to size to cover the camera lens. Why? Because I don't take the chance. Obviously something YOU did scratched the screen. Its not the phones fault or motorolas fault. Time to put the big boy pants on, accept some responsibility, and realize it was something you did.
End.
`Ghost` said:
To the OP...
QQQQQQQQQQQQQQQQQQQQQQQQQQQQQQ
Seriously. You sound like a cry baby. I don't care if a phone has a diamond coated protection layer, ill still slap on at the very least a 5 dollar no name screen protector. Infact I even cut a screen protector to size to cover the camera lens. Why? Because I don't take the chance. Obviously something YOU did scratched the screen. Its not the phones fault or motorolas fault. Time to put the big boy pants on, accept some responsibility, and realize it was something you did.
End.
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I really don't think he's crying about it, he's making a valid point. If a phone from 2 years ago has better scratch resistance, I think that's a problem too. Technology is supposed to improve as time goes on, not be cheaply mass-produced with low quality materials. Should he have put a screen protector on it, probably, but why would he assume he'd need to if an old model lasted 2 years without a scratch?
Chill out.
I thought it was determined that the screen had a anti-glare covering that was the culprit of the micro-scratches, not the gorilla glass?
TLR Buy a screen protector, I got one for $5 off eBay with a car charger.
I teared when my OG Droid got a scratch a month before replacing it with the D3. So I slapped a screen protector on my D3 and now I'm happy.
Honestly, thinking that anything is unscratchable sounds more like a "User Error ID:10T" problem. The Gorilla glass on the Droid 3 doesn't seem as strong as the OG Droid because people wanted anti-glare.
Technology is improving, some users on the other hand aren't.
Yonnor said:
I got one for $5 off eBay with a car charger.
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@Yonnor
Dude, nice buy.
It was $15 for my combo at an authorized dealer.
ultima86 said:
dropped my phone a good bit, screen still fine
lol im sorry but reading this has me too curious...could u give a small sum up of what happened?
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Last weekend some friends and I were having a "fun and chill" experience, when I decided to get out of their car and go wait in mine with a girl. Then we got an idea of sneaking up to their car and using the LED of my phone to imitate the brightass spotlight on police cars. And so while holding my phone in her hand, the girl crawled across the parking garage to the other car.
#college
Sent from my DROID3 using XDA App
My ex girlfriend managed to scratch my gift, a Rado watch (which is one of the hardest thing on the earth) after three days of use.
So I guess is not too hard to scratch a piece of gorilla glass too.
Btw gorilla glass or not the Droid 3 bezel is way more delicate than the one of my old Milestone 1.
I had the latter for a whole year and all the phone (toy keyboard excluded) looked like new after such amount of time, the D3 already feels "used" after a month.
Wow, is the D4 really not going to have a removable battery..? What sort of iPhone-ish ******ry is THAT?? I really, really hope that's not true, because any smart-phone that can't take an upgraded battery is not worth having. Screw 8-10 hours of battery life, that's pathetic.
But on topic, my screen is still fine as well.
Savior057 said:
Wow, is the D4 really not going to have a removable battery..? What sort of iPhone-ish ******ry is THAT??
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Looks like that most of the Apple competitors are doing their best to copy the idiotic Apple's moves (lack of keyboard, locks everywhere, microsims, fixed batteries, and so on) but at the same time are managing to avoid the good ones like the extended OS support, or the focus on a few models instead of producing a plethora of (often pointless) models.
I have had my phone for a couple months and it is mint.
Sent from my DROID3 using XDA App
on the non-removable batt, when your phone freezes up and the power button isnt working BECAUSE your phone is froze, which you then need a battery pull, how would one go about restarting the phone?
ultima86 said:
on the non-removable batt, when your phone freezes up and the power button isnt working BECAUSE your phone is froze, which you then need a battery pull, how would one go about restarting the phone?
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Most likely will have either a button combo, or a pin-hole reset button. Or atleast thats what i would do if i was a moto engineer
morse coded via my DROID 3
Yonnor said:
Most likely will have either a button combo, or a pin-hole reset button. Or atleast thats what i would do if i was a moto engineer
morse coded via my DROID 3
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you used to could alt-shift-del to reboot, but it doesn't work on the D3. even if it did work, there was that .001% chance that you really would need to remove the battery, to which you would obviously need a pin reset.
not sure why they dumped the alt-shift-del reboot. i greatly miss it.
Yes, I already broke my phone. Go ahead, grin and chuckle..now that you've gotten it out of your system, anyone want to offer a little guidance? Never disassembled a newer cellphone before. New glass is ordered and has been shipped, just waiting for it to arrive. I'm hoping the process is fairly simple. I do have a specialized set of screwdrivers with all the hard-to-find bits, so that's not a problem ..it even has the tiny blackberry bit.. but from what I can see HTC uses standard micro Philips screws. Yay for standard formats!
Sent from my HTC PH39100 using xda premium
If this phone is anything like hd2 you're gunna want the flat pry tools they sell (search hd2 screen replacement tools). Their not needed but a nice handy thingy to have, other wise you might crack your LCD from flexing it too much.
Sent from my HTC PH39100 using XDA App
I wont grin and chuckle too much, I broke my Atrix after 4 days.
The Vivid screen seems very fragile. 2 of my coworkers have broken theirs within a few weeks of having them. Small drops from waist distance. Its too bad because I have seen the current Samsung models dropped from 6 feet face first and survive
Sent from my HTC PH39100 using xda premium
Yeah, I've cracked mine as well. If you google HTC raider teardown on YouTube.. There's a vid.... Butttt, it's not in English and it's a teardown not a screen replacement tutorial.
It seems as thought HTC has been using reeeeally thin glass in their devices.
Whered you get the glass? It'd be very thoughtful of you to do a tutorial as you do it. I really want to replacement mine but if you remove one on the screws by the battery it voids your warranty
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
travisxcore said:
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
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How much is it for them to fix it?
I have no idea. Shoot them an email (not Support Inquiry, youre gonna wanna send it to Repair Inquiry) and they should be able to tell you. Make sure you fill out the S/N box out now, or their just gonna send you an email back asking for it.
travisxcore said:
I have no idea. Shoot them an email (not Support Inquiry, youre gonna wanna send it to Repair Inquiry) and they should be able to tell you. Make sure you fill out the S/N box out now, or their just gonna send you an email back asking for it.
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I'll do that right now. Thanks alot
(sorry to hijack the thread lol)
They use a double sided tape that hopefully comes with your replacement screen , I tried to replace a water damaged screen and it really wasn't a fun process
Sent from my HTC PH39100 using xda premium
It didn't fall very far..
Yeah when mine fell I had it in a shirt pocket, bent over to pick something up and it slid out, fell about a foot and a half..directly onto the search button corner on ceramic tile. Crunch. I ordered a new panel from tmart.com .. I got a confirmation email back on the 4th saying its been shipped via usps.. should be here soon. I hope it comes with everything I need - cost me about $50.00 with the shipping and everything. I paid the extra 3 bucks for insurance lol..
bproulx said:
Yeah when mine fell I had it in a shirt pocket, bent over to pick something up and it slid out, fell about a foot and a half..directly onto the search button corner on ceramic tile. Crunch. I ordered a new panel from tmart.com .. I got a confirmation email back on the 4th saying its been shipped via usps.. should be here soon. I hope it comes with everything I need - cost me about $50.00 with the shipping and everything. I paid the extra 3 bucks for insurance lol..
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So, how was the installation process? And did it come with the adhesive? I'm going to buy it from that site as well
And then it was fixed..! FTW!
Ok sorry for the delay getting back to you guys.. been frantically waiting for the screen to clear US customs (ugh) and arrive, which it finally did today. I was able to get my hands on it at about 3 this afternoon, but I wasn't able to actually look at it until about an hour ago..
So.. I open the package, big grin on my face..and the first thing I notice is that the glass is AT&T branded. Funny, considering I'm in Canada and using Rogers..but hey a digitizer by any other name...and all that. So! I open the bag that my "tools" came in.. There are 2 blue plastic tools, one a prying tool and one looked a lot like a guitar pick. Cool. There are also 2 screwdrivers included, and I'm momentarily excited, until I realize they're just tiny torqx bits. The Raider uses TINY philips head screws, so those were useless. I put them into my tiny tool set..for later consideration.
Back to the screen. Looks like it the real deal, so I watch half of the teardown vid on youtube.. As mentioned in an earlier post it isn't an english-language vid so aside from seeing the locations of the screws and the methods of levering off the internal components, there's no exchange of information going on. I would like to mention however that the video kind of glazes over the locations and removal processes for some sensitive connections, so having only experienced laptop repairs personally.. I was in fairly uncomfortable and unfamiliar territory - but I was determined.
I tried several ways at getting the phone down to its base components, and finally succeeded in locating the panel's ribbon connector interface on one of the phone's circuit boards. I had to remove the back of the phone, pull the batt, sim and sd, and pull the 4 main screws that lock the housing down onto the phone.. From there its a matter of levering off the black plastic shell and whats underneath is a whole lot of tech in a very tight space. There were 3 or 4 wires I had to disconnect, about 15 tiny screws in 3 different lengths, and then when all was said and done I had to pry the busted panel off using the supplied blue lever tool (pretty handy, actually.) and then lift the lcd away from the metal housing enough to slide the old connector out and the new one through.. This was a very tricky process - I drink way too much coffee to hold completely steady for long..lol.. Finally got it all through, but by this time I had smudged the inside of both glass surfaces pretty badly and it took some serious mechanical dexterity to hold the surfaces and wipe them down without wrecking any of the flapping, loose circuit boards, screens, etc.. it was a frightening experience.. I won't lie.. I definitely feared the worst possible outcome given my limited experience.
So.. the panel's ribbon cable is inserted, the white clip back down securing it.. I manage after several attempts to remember how to put the puzzle all back together, and after about 45 minutes of messing with it I had a visually complete phone again. I hit power, and miracle of miracles the HTC logo flashes on the screen.. I'm hopeful..
The phone boots up, looks great (aside from a few smudges I missed on the inside..grr) so I start touching the screen and here's where we have the first problem..lol.. its recognizing that I'm touching the screen..but not really accurately.. it seems to be that there are dead areas.. So now I'm thinking I broke something..lol..
Smoke break.
Took it all apart again, forgot to clean the smudges, removed and re-seated all the connections, and about 15 minutes later I had it back together again. I booted it up and waited.
Success!! It sees where I'm touching accurately now - I think the ribbon must have moved while I was putting it back together, I was shifting things a lot as I was trying to figure it all out, so I must have stressed the cable enough to move it slightly in the slot.. that, or I didn't have it all the way in / straight the first time I did it. Either way, it works fine now. I was successful on the 2nd attempt, and now the only difference is that this glass feels..rougher? less smooth? not sure how to describe it.. it feels different, anyway.. and the at&t logo of course. Aside from that, you'd never know it was in pieces an hour ago..lol.
Would I do this again? ..I hope I don't have to. Its not impossible, but man, if you're going to try this BE SUPER CAREFUL!! lol..
edit: and no - it didn't come with the double sided tape, but it seems to be staying without having to replace it.. it wasn't too hard to remove it from the panel, but getting it back on straight took some finesse.. lol.. it comes apart easier now when you're tryingn to disassemble it..but seems to be holding together fine on its own.
travisxcore said:
Send it to HTC then? You get a 1 year warranty when you buy the phone.
Honestly, I think Corning had another incident of releasing faulty glass. I've dropped mine numerous times, from pretty high up and I don't have a single scratch on my phone.
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Corning makes the glass on the Raider/Vivid?
I would suspect it to be more sturdy if its corning, my SGS has been without a screen protector and still does not have any scratches. Yes i know SGS is Gorilla Glass and this is not but i would think it would be stronger.
@ bproulx
You should take it apart again and make a tutorial . I hope i never have to go though what you did. Knock on wood.
lol..might take it apart again..
So..I have smudges on the inside of the glass. Stupid sweaty fingers. Now I'm tempted to pull it apart again ..but not far enough to make a tutorial lol.. besides.. I'm glad I didn't have a camera on me - you guys woulda had a good laugh at me breaking into a sweat trying to pry loose the glass panel the first time..lol. I know it was already broken but (a) I was trying not to cut myself on it and (b) I was also trying not to break the lcd underneath. Which I believe also has smudges on it. Oi.. I guess I'll have to get in there and clean it. Probably not tonight tho. I'm just glad the thing still works - I was scared I was going to bust something. There are a LOT of little things in there. For the record the CPU looks neat. Its smaller than a sim card, a little bigger than a micro sd. Pretty impressive.
bproulx said:
So..I have smudges on the inside of the glass. Stupid sweaty fingers. Now I'm tempted to pull it apart again ..but not far enough to make a tutorial lol.. besides.. I'm glad I didn't have a camera on me - you guys woulda had a good laugh at me breaking into a sweat trying to pry loose the glass panel the first time..lol. I know it was already broken but (a) I was trying not to cut myself on it and (b) I was also trying not to break the lcd underneath. Which I believe also has smudges on it. Oi.. I guess I'll have to get in there and clean it. Probably not tonight tho. I'm just glad the thing still works - I was scared I was going to bust something. There are a LOT of little things in there. For the record the CPU looks neat. Its smaller than a sim card, a little bigger than a micro sd. Pretty impressive.
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I've taken apart laptops (MacBooks at all) and successfully reassembled them so I think I'm up to the job. I'm reaaaally thankful that it says AT&T at the top and not HTC like the pic shows (since I'm on att).. Another question though, did you successfully get the "void" plastic piece back over the screw? Because, I want to keep this phone as "under warranty" as possible
Getting better at taking it apart..lol..
Chism87 said:
I've taken apart laptops (MacBooks at all) and successfully reassembled them so I think I'm up to the job. I'm reaaaally thankful that it says AT&T at the top and not HTC like the pic shows (since I'm on att).. Another question though, did you successfully get the "void" plastic piece back over the screw? Because, I want to keep this phone as "under warranty" as possible
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Click to collapse
No, the little void sticker on mine was less like a sticker and more like... glue, with paint on it.. lol.. it just flaked apart when I tried to lift it.. but I wasn't concerned with preserving it. Maybe if u use an x-acto or something like that you can lift it intact..? Let me know how you do.
I started getting some random touch input glitches yesterday, and today they got worse.. then my son spilled hot coffee on me and I dropped my phone on the carpet where it of course popped apart..lol..and then when I booted it back up I had some *major* touch glitches.. it was seeing input higher up than the actual contact point, and just acting real buggy..the phone was lagging.. so I took it apart again, completely.. took my sweet time reassembling it this time - I even got out the micro-fibre cloth and cleaned all the glass, and voila.. this time - its like new. I can already tell its put together right this time, which tells me something wasn't quite right before - I'm guessing I didn't get the ribbon cable seated properly before.. there are a lot of tiny, offset contacts on the end of that little cable. Anyway, I guess the moral of the story is screw warranties, and the more times you disassemble your phone the better you get at it.. lol.. it wasn't anywhere near as intimidating this time around. Felt kinda easy, actually. I think I just psyched myself into thinking it would be hard to do the first time around.
I do miss my original glass tho.. I'm thinking about contacting HTC and ordering an oem panel lol.. this one feels.. grippy. The HTC one felt smooth as silk.. I dunno this one kinda feels more like window glass. Meh.. better than a broken ghetto phone. At least now I can whip it out in public without hanging my head in shame and peeking around to see who's looking at my ugly screen. I never even tried HTC directly..I just googled the part and went with the one with good reviews..
OMFG...FML..
Sooo.. I got angry at my Raider today.. started doing the weird touch input glitches again after a battery pull, got frustrated and slammed my phone down on the table in anger...and.... smash. Brand new panel is now ten times as shattered as the old one was. AND...now the phone won't even light up. AND..it looks like I may have cracked the actual LCD this time.. just a small crack at the very bottom - wouldn't even be visible with the shell on the phone.. but.. I'm not very optimistic. I get absolutely nothing on my screen when I boot the phone, all I get is one haptic "bump" and thats it. Nada.
Sooo... looks like I need a new phone. Again.
Lame.
There goes $600.00
....sigh.
Anyone wanna donate an old android device to a guy who's now really really sad and has no phone? LOL.. why did I give away my legend????
Not giving up my phone!! LOL!
Ok so I decided to try my luck at replacing the LCD as well as the busted digitizer that I just re-broke..lol.. back to tmart, and ordered both. I really wish I could have found the whole assembly pre-built, but the only company I found selling both as a single unit had a minimum order of 5 pcs. Out of my price range for repairs, although with my track record maybe it wouldn't have been a bad idea? lol.. anyway, I just bought both parts from tmart and am still waiting for one of them to show up. The good news is I was able to replace the LCD already. It really is just held in there with tape. Like.. there's nothing really holding it all together..you'd think with all those screws and tabs they could have come up with a better way?? Ah well. I have a display again, but until I can get the digitizer and install it I'm without input.. so I can just watch the phone boot and then sit on my lock screen. Or boot into recovery mode and use the vol and power buttons to mess about.. But why..lol. I'll just wait.
I'm just happy that nothing else seems to be affected. I had my alarm going off still with no screen, so that tipped me off that everything else should still be ok. I won't know for 100% certain til I complete the repair, but it looks promising. I picked up a used HTC Magic (ugh) from kijiji for $80 and it came with 3 batteries, 3 chargers, 3 usb cables, 3 leather cases, and a bunch of other crap in threes. Just so I'm not completely without a phone in the meantime. Overall not bad for $80 but man is this phone slow. I installed a custom rom **THANKS XDA!!** on it and it improved the performance and look of the OS a little, but it lags a lot even overclocked when just typing a text.. I can't wait to get my phone back!!
Aside from the screens, this phone is pretty tough. I slammed that sucker down pretty hard that day.. Cmon HTC - why didn't you give us gorilla glass on a $600 LTE phone!?!?!?!? I wish I could find an aftermarket panel that was made from gorilla glass. That would totally rock!
Yeah, i really wish they would've put gorilla glass on it. I used to have the atrix and ive dropped it on tile floor at least 3 times... Nothing. Keys in the same pocket as phone.. No scratches at all.
I didn't want to try my luck, so I just got a replacement vivid
I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
goldendye said:
I don't own one yet, but I have had an eye on it waiting for it to drop some price, but just as I was about to buy one, I suddenly check the comments on gsmarena, and bang, Z3c cracking all over the net! I have saved money for a long time to buy a phone that will satisfy me for years, but if I have to treat it like a thin glass which may suddenly break without any known reason, it will be years of frustration and stress, not satisfaction.
I have a Galaxy Wonder which I totally HATE, terrible performance, literally driving me crazy, but at least i don't have to worry about it suddenly breaking. I mean I understand mobiles should be treated with care, but at the same time manufacturers tend to build their phone in a way that makes it hard to accidentally break.
I am not sure I am going to buy this, but I thought I post here hoping for smth to change my mind because I totally love this phone and want it so bad!
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I think you have to keep in mind here that those peoples devices that do crack will most likely post about it. Those whose screens have not cracked are not going to be posting, "yup, my screen hasn't cracked yet". In this sense there will be lots of negative comments about the screen because those that have experienced it will post about it.
Personally, I have dropped my phone naked on my marble floor and the most that has happened is the paint on the rounding has chipped a tiny bit. My glass is perfectly fine at the moment, I have no complaints.
I do now keep a case on it, but I am very tempted to make my own case (there isnt one out there that I like) that just covers the corners and has a skin on the back.
The phone is excellent! My only gripe is lack of root, but that will lessen when Android 5.0 (lollipop) comes out because it will sort out the ext-sd card limitations I am currently facing.
Yup, my screen hasn't cracked yet.
Lol
Sent from my D5803 using XDA Free mobile app
Dropped twice. It fell straight on its back once. My screen hasn't cracked yet :'D and no scratches even
Sent from my Compact Beast The Third.
I've dropped mine at least a half dozen times; it's in an inexpensive CruzerLite case. As near as I can tell, the phone seems indestructible. No cracks, no scratches.
Mine hasn't craked... sorry!!!
sorry to disappoint but, what cracks? still pretty solid on me
*knock on wood*
- dropped mine three times --> not a single scratch
- waterproof --> yes, I've tried it several times
- flaps open randomly --> nope, they are super solid and sealed
- screen cracks --> nope, and I carry it always in my pockets, sometimes I've even sat on it (silly me)
Only vulnerability that I see is that the back is quite slippery, but you can always get a cover for that.
Haha laughed a lot reading these comments, specially those who apologized for disappointing me by not cracking their phone . Apart from user feedback, there isn't much from official websites like gsmarena or Sony itself on this.
Well, I would not advise you to let it fall to try ^^ and I don't believe in self cracking phones, I'll believe it if it happens with my own one, which I'm am super careful with
But the phone is absolutely amazing !! I knew the "risk" and still bought it, I advise you to do the same
I had once a similar affair with a computer which had a design failure with the hinges, the screw threads were molded in the screen cover, with the torque required to open the lid, it was a sure recipe for a disaster, but at least it was something easy to repair yourself, compared to this phone. Yeah, I have no idea what could cause this phone to break, it doesn't get hot, it has top notch glass and the screen isn't a mechanical piece under heavy load ... Could something be reactive and releasing gases in the IP68 sealed phone ? No idea
Girlfriend and I both own this phone, and have dropped it many many times. Both still in perfect condition.
No problems here, love this phone.
I'll pick option 3, do a search and you'll see this is not a real problem.
I dropped mine once onto Spanish tile and it didn't break. Second time I wasn't so lucky. But it was also my fault - it fell onto a rock with a jagged point. I would have been blown away if it survived it. Even with my experience, I'd vouch for the phone's durability - so much so that I bought ANOTHER one happily
I've had mine for a couple of months now. I put a skinomi skin on the back soon after I got it, so I can't be positive that it hasn't cracked. However, I don't think it has. A couple of not-to-bad falls, and the front screen is still intact. The pressure test is also still good, so I don't think the back is compromised.
No cracks here. And the phone is a beauty and the beast in one package
Same here, dropped it many times, solid device.
One week and counting. Sat on it a couple of times. Nothing is cracked yet.
Every glass-backed phone has always been accompanied by reports of spontaneous cracking. Nothing new there. I've dropped my phone a few times (albeit with a case on) and it's unscathed. I also dropped my Nexus 4 many, many times without breaking it, and the N4 was also plagued with screen cracking complaints when it was released.
If I refused to buy something because of negative comments on forums then my life would be devoid of any gadgets (and I'd be much richer!)
Add a third option to the poll:
"I wear a case and i don't worry about it."
That's what the most owners should vote!
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Odd, BC many review videos showed this phone taking some serious abuse before even showing any signs of wear.
Sent from my SM-G920T using Forum Runner
I wonder if its a stress crack from sitting on the phone or something.
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Click to collapse
Samsung has a lot invested in making sure the S6 has a successful launch - I have a feeling that they are simply going to replace your back glass and be done with it - they don;t want a lot of negative comments popping up on forums and stuff - I may be wrong - but I bet when all is said and done, your girlfriends phone will look good as new.
As for cracks - glass is glass - it could have been caused by anything - hitting something hard in her purse - maybe a combination of stress and banging around - ...it happens - and glass will break - sometimes easily -
regardelss - good luck - it is such a nice phone it would suck if you had to carry it aorund with a crack - fingers crossed that Samesung steps up and fixes it for you -no charge. GOOD LUCK!
upandb said:
My girlfriend and I are new Tmobile customers and preordered the regular S6. We recently got two of the Ringke Slim clear cases (I wanted a clear one because I really like the blue/black combo). The case was pretty tough to put on. It's hard plastic and required a fair bit of force. This was probably a week ago.
This morning, I notice the back of my girlfriend's phone has a crack on it, probably about 2 inches long in the bottom left corner. She insists she hasn't dropped it, and I believe her, because she's been taking exceptional care of the phone.
The case has no damage, not even a scuff, which I would expect if it was dropped on something hard. The phone itself is also not damaged aside from the crack. There is NO damage to the medal edges, so I'm positive a drop didn't cause this.
Could it be a manufacturing defect? We didn't pick up the insurance, because we're both extremely careful with our phones. Is she boned? T-Mobile can't do anything, and sent us to Samsung. Samsung is having her send it in for an "evaluation" but I feel like it's just to shut us up.
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Click to collapse
Same thing happened to me with a T-mobile Galaxy S6. I never dropped it, just took it out of my pocket one day and had the same crack on the back (bottom left).
Did you end up getting it replaced?
ThePagel said:
I wonder if its a stress crack from sitting on the phone or something.
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That's my guess. Never understood why girls put their phone in their back pocket and then sit down all the time. That's just asking for a crack in an all glass phone
Yeah, I was never one to fawn over all glass devices and their """premium""" feel and glass backs are just ripe for breaking. While I never dropped my phone, it has slipped from my hand on to surfaces just below my hand. There is now a tiny crack at the bottom center that can be felt only in one direction when running my perpendicular over it.
Sent from my SM-G920T using Tapatalk
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
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sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
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Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
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Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
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It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
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Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
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Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
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Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.