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This is REALLY frustrating. I've been completely in love with my new Captivate for the past two weeks. It's worked extremely well, and been very stable. Not one problem at all, until now.
Just this evening, it decided to disconnect itself from the AT&T server (the popular 'connection failed' message. It has full bars, and can still make calls just fine. But it won't connect to the internet, sync my accounts, etc. It will also not connect over wifi, which I thought would work fine. I was wrong. It also isn't being recognized by my computer, no matter which mode I select. Even debugging mode isn't registering. I've rebooted the phone half a dozen times. Nothing. I've checked all network settings. Everything looks good. I've tried booting into the secret flash menu mode and resetting from that menu. Nothing.
Anyone else had this issue? What can I do to get this fixed? I need my phone back online for work asap.
If you are inside you 30 day window, return it and try another one. Sounds like a haardware failure, if you haven't been messing with flashing roms.
OMG I am having the EXACT same issue. My started this past Saturday. It will not for the life of me connect to the network. Its so frustrating...of course ATT has no solution to the problem exact sending me a warranty exchange....which I would rather not do, because it takes days to get the phone set up! ugggh~!!!!! if someone has any input in regards to a possible solution I would be forever grateful
Captivate-me said:
OMG I am having the EXACT same issue. My started this past Saturday. It will not for the life of me connect to the network. Its so frustrating...of course ATT has no solution to the problem exact sending me a warranty exchange....which I would rather not do, because it takes days to get the phone set up! ugggh~!!!!! if someone has any input in regards to a possible solution I would be forever grateful
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I am by no means an expert, as I have only been a cappy owner for all of 3 days, but I have been doing a lot of reading and have been customizing my phones since the beginning of time, what exactly is taking days to set up? surely someone here knows a way to speed up that process for you.
used2hvatreo said:
I am by no means an expert, as I have only been a cappy owner for all of 3 days, but I have been doing a lot of reading and have been customizing my phones since the beginning of time, what exactly is taking days to set up? surely someone here knows a way to speed up that process for you.
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I'm referring to getting it "setup" to my preferences..you know downloading apps, getting the widgets placed just so etc. Its all time consuming (for me at least).
I talked to a ATT rep who is "an android specialist" and she did a factory reset....which still sucks b/c I still have to redo everything on my phone.
Maybe it will help, fingers crossed. ..
I used the Kingo Root method to root my Note 3 that was running 4.3. When I decided that I was ready to go ahead with the AT&T 4.4.2 FOTA; I used it to un-root so my phone would accept the update. Both processes indicated that they were successful. However; my Note 3 will not accept the update under any circumstances. It downloads the FOTA - which takes close to an hour - and gets to the 25% install point after rebooting and fails with "Invalid Signature" appearing for a few seconds after the "Installation Failed!". It then unceremoniously does a factory restore and I'm left with, yet, another setup procedure and reinstallation of all of my apps, passwords, etc.
This has happened twice with two different phones - the other being my Samsung S4. Exactly the same sequence. I took the S4 to Best Buy, after AT&T forced an update to it, and it, too, failed. Samsung did a direct flash to the S4 and it indicated that it took the 4.4.2 successfully. However, when the phone rebooted, it was still 4.3. Samsung scratched their head and couldn't figure it out. I see no sense in try to do the same with the Note 3 since it will likely be the same experience.
Neither phone show the KNOX trigger having been tripped, and both show "Official" as though nothing had ever been done. I never did any modifications to either phone, other than the root / un-root to stall the FOTA, until I was sure that I was comfortable with the update.
I sent an email to the same effect as this post to Kingo, with no response.
Has anyone had the same experience?
I know that for a while, there was a great deal of concern over the Kingo Root method, but thought that it had been resolved and that any myths had been debunked.
Did I shoot myself in the foot?
Hey friend, this has been asked A LOT in this forum. All you had to do what look through the first page and you'd see this topic.
However you're scared and our phone are probably our more personal and needed device so I understand your impatience and panic.
How to fix: http://forum.xda-developers.com/showthread.php?t=2701062
Be well, relax, everything is going to be ok. You're not alone . We're with you my new friend.
Sent from my SM-P600 using Tapatalk
Sorry for posting in the wrong thread. I searched over the weekend, but didn't see what looked like an answer.
Thank you so much for posting the direct link! And, thanks for not mountain climbing me about the gaffe.
I'm still fairly new to this, so I genuinely beg everyone's pardon for the mis-post. I'm still trying to learn how to navigate through the different sub-forums. I'll try to be more courteous in the future.
Now, I'm in a REAL pickle! AT&T is trying to cram KK down my throat on my Note 3 and I have about 4 hours (according to their website) to respond before they force it. On the AT&T variant; there is no way that I know of to block the update; except temporarily. Then; it's back to the wash, rinse, repeat cycle of having to restore my phone and apps - EVERY time the update fails!
I still haven't done the downgrade; because after rooting and installing a custom 4.4.2 ROM on my kid's phone least night; I decided that I want to re-root my Note 3 and install KNOXRAID as a custom on my Note 3.
My dilemma is; if AT&T crams the update down my throat - as they did with my S4; it's going to fail again, and I'm going to have to start from scratch again, and again until I find a solution.
I tried re-rooting my Note 3 with Kingo, but it fails every time, now.
So; what should I do? My hunch is that I'm going to have to do the 4.3 fix and restore it back to factory, but then it would allow AT&T to actually force THEIR KK into the N3, and I'd be screwed, until a root method is obtained for KK.
PLEASE! Any suggestions? I suppose, for the short term; I could cut off my N3; install my SIM into my S4 and use it until I'm able to resolve the issue with the N3. I need Total Recall to work on my N3, and KK will definitely kill it.
*UPDATE* I turned the N3 off, removed the battery and SIM and installed the SIM in the S4, and am using it for the short term. Unfortunately; my S4 already has the AT&T KK update installed, and I need to resolve the issue with the N3 as quickly as I can. My hunch is; to avoid them doing it again; I'm going to have to turn off Wi-Fi and place the N3 in "Airplane" mode and leave the SIM card out of it until I'm comfortable - and have a clear method of installing KNOXRAID.
Still hoping for a solution. At this pint; I'm not that concerned about tripping the KNOX sensor on the N3, but would prefer to be able to flash back if I needed to enforce my warranty.
Thanks!
Hi everybody, I'm new to LG, this is my first LG phone since my original LG Vu many many years ago, and i have a couple questions. I've searched everywhere here on XDA and a couple other forum sites, as well as general google searches. First off my Flex is on 4.2.2 and it doesn't seem I have any way to update to 4.4.2. Whenever I try the update from my phone it says "your phone is not registered" and when I try with the LG computer software it just says my device is up to date. I've seen the not registered error mentioned a few times before and I tried the suggestions given, like getting a new sim card and doing a factory reset, but no luck. I've seen a few people mention that they flashed the update manually with something called LG Flash Tool, but I cant find any info on that whatsoever. My model is the AT&T D950 by the way. Secondly I am having absolutly horrible lag with this phone, specifically list scrolling, mostly in apps such as Google+, YouTube, and Facebook, all the reviews i read before getting the Flex said it was super smooth, thays why I got it, so is there something I should so, or is lag like this normal? Because I can't scroll through YouTube or Google+ without it hanging every couple seconds. If anybody that has more experience then me with this phone or LG in general could help me out with these or just point me in the right direction, that would be greatly appreciatex.
zacharyt86 said:
Hi everybody, I'm new to LG, this is my first LG phone since my original LG Vu many many years ago, and i have a couple questions. I've searched everywhere here on XDA and a couple other forum sites, as well as general google searches. First off my Flex is on 4.2.2 and it doesn't seem I have any way to update to 4.4.2. Whenever I try the update from my phone it says "your phone is not registered" and when I try with the LG computer software it just says my device is up to date. I've seen the not registered error mentioned a few times before and I tried the suggestions given, like getting a new sim card and doing a factory reset, but no luck. I've seen a few people mention that they flashed the update manually with something called LG Flash Tool, but I cant find any info on that whatsoever. My model is the AT&T D950 by the way. Secondly I am having absolutly horrible lag with this phone, specifically list scrolling, mostly in apps such as Google+, YouTube, and Facebook, all the reviews i read before getting the Flex said it was super smooth, thays why I got it, so is there something I should so, or is lag like this normal? Because I can't scroll through YouTube or Google+ without it hanging every couple seconds. If anybody that has more experience then me with this phone or LG in general could help me out with these or just point me in the right direction, that would be greatly appreciatex.
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Click to collapse
If you are on AT&T, take the phone to the store and have them update it for you. If you are on another carrier you will have to manually flash the update. As for the lag, I have also just got the Flex and I have not had any lag, but I have always done a Factory data reset before I do anything else.
TheMighyLoki said:
If you are on AT&T, take the phone to the store and have them update it for you. If you are on another carrier you will have to manually flash the update. As for the lag, I have also just got the Flex and I have not had any lag, but I have always done a Factory data reset before I do anything else.
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Yeah I'm on AT&T. Thanks for the tips, I really appreciate it. Unfortunately nothing seems to work. I've tried downloading the LG PC software from their website but it just tells me I'm up to date, I can't find any info on how to use the LG flash tool thing, and I just went into 3 different AT&T stores, one of which was a device support center, and they all said they have not way to flash the LG G Flex because LG stopped supporting the tool they had to flash it with so it no longer works. So it looks like I'm stuck on 4.2.2. It's a shame really because I really got this phone to test out LG before the G3 comes out to see how I would like it since I'm up for an upgrade, and I absolutely LOVE it, but I'm not dropping money + a contract on a phone that might have issue upgrading the software, I mean we already wait long enough for android updates on non-nexus phones, but then even when it's available you can't update it because there is some sort of issue between AT&T and LG servers. And the worst part is it's not just me or this model phone. I have seen tons of people having the same issue with G2's and G Pro 2's but nobody seems to be able to figure it out. It really suck. But thanks for all the tips and help, like I said I really appreciate it!
Just want to give an update for anyone else that has this issue and might come across this thread. After going to 2 more stores, getting 2 more new SIMs, and 2 more factory updates, then spending about an hour on the phone with tech support with them trying to "push" the update to me, then another 2 hours on chat support with them trying to "push" it to me, I am no closer to any kind of solution.
Just another update, AT&T filed a case and I can now check for software update through settings, and it tells me an update to 4.4.2 is available, but once it downloads the update fails, it tell me my device is suspected of rooting and software update is not available for my device. My device is not, and has never been rooted. So I don't know where to go from here. This is the most frustrating thing I have ever encountered in my 4+ years with android lol. My next phone will definitely not be an LG phone, which is a shame because I just got this one to test out LG while waiting for the G3 to make it to AT&T.
did you buy this new?
isnt there a warranty from ATT?
zacharyt86 said:
but once it downloads the update fails, it tell me my device is suspected of rooting
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Click to collapse
Can you post a screenshot of the message you're getting that says your device is suspected of rooting?
Yes I bought it new from an AT&T COR store. Yeah it has warranty, I actually just went to the support center and exchanged it after explaing that it has never been rooted or else I would post a screenshot, I didnt even think about doing that, I remeber the error exactly though, I must have tried it a dozen times. When I went to software update it said a new update is available and I clicked yes to download, after it downloaded it rebooted into that LG screen with the cartoony hills and stuff and it said updating 0% for about 2 mins, the in big letters it said ERR:0x0011341, and it rebooted back into the ROM and everthing loaded up, after about a minuter I got a popup that said Error: Your device is suspect in rooting, your device is not available for software update, then any time I tried to run software update that popup would come back up unless I did a factory reset, then it would start the whole thing over with the same results. Like I said, I just got a replacement and am downloading the update now, I'll post back and let you know what happens.
Its not that unusual for a phone to get hosed when trying to download/install an OTA update.
Is is unusual for a message like you saw, about being a "suspect" for rooting; I don't think I have ever heard of that before..
All that matters is you got a new phone, so thats a good thing
Yeah i thought it was weird too, the weirdest pat was i did the return to stock from the other thread here just to see if that would fix the issue and it still said the same thing, it even did it after factory resets, like something had been tripped and couldnt be reset. Im no stranger to rooting, I've been doing it for years, i just never did it with phone cuz there isn't a whole lot you can do with it. But the new one just updated to 4.4.2 no problem so the issue is fixed. It was all just really strange, i found a thread here from another person getting the same error on a G2 http://forums.androidcentral.com/lg...tware-update-not-available-rooted-device.html
zacharyt86 said:
Yes I bought it new from an AT&T COR store. Yeah it has warranty, I actually just went to the support center and exchanged it after explaing that it has never been rooted or else I would post a screenshot, I didnt even think about doing that, I remeber the error exactly though, I must have tried it a dozen times. When I went to software update it said a new update is available and I clicked yes to download, after it downloaded it rebooted into that LG screen with the cartoony hills and stuff and it said updating 0% for about 2 mins, the in big letters it said ERR:0x0011341, and it rebooted back into the ROM and everthing loaded up, after about a minuter I got a popup that said Error: Your device is suspect in rooting, your device is not available for software update, then any time I tried to run software update that popup would come back up unless I did a factory reset, then it would start the whole thing over with the same results. Like I said, I just got a replacement and am downloading the update now, I'll post back and let you know what happens.
Click to expand...
Click to collapse
I'm having this same issue, but I did root my device. I completely unrooted it, and tried again with no luck. I thought it was me. Looking forward to hearing if you have success with the replacement. If so, I'm definitely taking this guy in. ?
Sent from my LG-D950 using xda premium
Idk what's the problem with Samsung phones and updates. I had the same problem with my Note 3 when KitKat got released, I had to get a replacement phone. Lucky for me the replacements Note 3 didn't have the update on it. However I wasn't so lucky with the Note 4.
I accidently hit the update on my notifications when I was half sleep.
Anyways.
Every since Lollipop been installed on my Note 4, it has been a nightmare from hell.
When I installed it on my original Note 4, I kept having my keyboard become unresponsive. Force close on multiple apps (stock Web, camera, calender, and more).
I called T-Mobile to see if they could send me a replacement. They "tried" to fix it, saying that I should do a factory reset and clear cache , which I already tried before I called numerous times.
Finally they said they said they were going to send me out a replacement phone.
I also asked if anyone have been complaining about Lollipop they said no, they were totally oblivious to Lollipop having any kinks (as always ). It's crazy they said that because I have read over 100 post bashing the new update.
I received the Note 4. I turned the phone on and Lollipop was already installed. I called T-Mobile and asked why was Lollipop installed on my replacement, they informed me that they are sending out the phones with Lollipop, and assured there would be no problems with it.
With in the first hour, my phone would turn off and not turn back on. I knew there was nothing wrong with the battery because it was on 90% and it worked flawless with another phone. So I drained all the electricity out the phone and put the battery back in. That worked, but it did over 20 times within that day. I called T-Mobile again , they told me I would have to go to a store and see if they could diagnosis the phone.
The next day I went to the store, everything came back clear on the diagnosis, but they could see it turn off randomly.
I called customer care and explained the situation and told them I need a replacement.
Now I am waiting on a replacement. If this one don't work, I think I will have to get on whole different phone. I'm on the verge of getting a flip phone because I know that I don't want to have an iPhone.
Anyone having these issues with the update Lollipop?
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
MajorTom_ said:
I've never heard about an update getting positive reviews from users, most get bashed.
Fortunately I don't have those issues, nor have I had any with updates. Have you tried to odin the stock firmware? That's all I can really think of.
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Click to collapse
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
W0man09 said:
It seems like I tried everything. I haven't tried that though. I will try that today, if my phone ever boots up.
Click to expand...
Click to collapse
As long as you can get it into download mode something may be possible.
Odin to stock lollipop, factory reset / data wipe.
Additionally, I would consider a custom rom.
..........
If you really like kitkat better you could also Odin to stock kitkat, factory reset / data wipe.
MajorTom_ said:
As long as you can get it into download mode something may be possible.
Click to expand...
Click to collapse
Lol thanks for the help. I can't even get it to turn on, to get it in download mode. ??
. Now I'm just waiting on T-Mobile to send the replacement.
Hello,
I have a Samsung Galaxy Note 3, N900A, Android Version 5.0 on AT&T, Baseband N900AUEOC1, Kernal 3.4.0-4335446, rooted.
If I turn the phone off and then back on again or reboot I get a long white scree with the AT&T logo, Android is upgrading... Optimizing app # of 316, then a long time I can use the phone.
I did some online searching, and found some really old posts. I don't mess with the configuration much. I rooted it many months (years?) ago, and can't recall why. I think i wanted a hotspot, but that never worked out for me.
I suspect that AT&T is sending an over the air update and does not like the rooted phone. I searched thee settings in an effort to turn off auto update with no luck. I am hoping for something other than: wipe, reload...
Service Disabler from the Play Store ended up working.
Easy to use and dumped some bloatware while I was in there.
meyen90 said:
Hello,
I have a Samsung Galaxy Note 3, N900A, Android Version 5.0 on AT&T, Baseband N900AUEOC1, Kernal 3.4.0-4335446, rooted.
If I turn the phone off and then back on again or reboot I get a long white scree with the AT&T logo, Android is upgrading... Optimizing app # of 316, then a long time I can use the phone.
I did some online searching, and found some really old posts. I don't mess with the configuration much. I rooted it many months (years?) ago, and can't recall why. I think i wanted a hotspot, but that never worked out for me.
I suspect that AT&T is sending an over the air update and does not like the rooted phone. I searched thee settings in an effort to turn off auto update with no luck. I am hoping for something other than: wipe, reload...
Click to expand...
Click to collapse
Un-Fxed
Well this is a little frustrating. Went on and off with no update process yesterday. Today I rebooted and the 316 updates were optimized. I looked at the service disable app and the AT&T update service was still disabled.
Anyone have any thoughts?
Clearing the cache seemed to help. Let's see if the updates come back over the next few days...
No updates yesterday. Today there are 322 apps to optimizing... Anyone seen and fixed this before?
I started having the same problem 2 weeks ago after updating SU . Looks like they sent out 2 bad updates. Here is a link to the issue. I have been unable to solve it and their recommendations is to reroot the phone.
https://forum.xda-developers.com/apps/supersu/stable-2016-09-01supersu-v2-78-release-t3452703
Thank you pinkpanther28. A true smoking gun. I disabled SuperSU and the update issues was gone. Enabled SuperSU and sure enough it came right back. The real irony is that I upgraded to SuperSU Pro to make sure 'Disable Service" had access. For now I will leave SuperSU disabled....
Well so much for the smoking gun. I turned my phone on this morning and the updates issue is back, even with both SuperSU and SuperSU Pro disabled. Does anyone have any ideas?