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Under (At) 30 Days, cracked screen

I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.

DBordello said:
I was carrying a heavy box today against my body, I must have jammed a corner into my tilt, because afterwards the screen is all white with a black spot. I am pretty sure it is a cracked LCD.
1. Anyone have any advice on getting service through ATT? I heard they had a 30 day no questions asked policy. It is obviously a cracked screen, pretty sure they wouldn't deal with that.
2. It was paid for on a visa, do they have something I can take advantage of?
3. Where is a good/cheap place to buy the replacement parts? I am not too worried about digging in and fixing it myself.
4. What are my options for paying someone to fix it? HTC, ATT, or otherwise?
I really appreciate your help, I am terribly aggravated with myself for break it. Just trying to minimized the damage right now.
Click to expand...
Click to collapse
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.

Good luck, I had the same luck as well, wasnt even a week of having my tilt and it fell in a bunch of clothes and had a small crack the slowly did the same results of your screen, I had to go through hoops to get a replacement from AT&T, not my most favorite people to say the least.. :-\ Just got my replacement yesterday as the phone died Monday.

petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
Ya, they will charge you with either buying a refurb phone, let you get a junky replacement phone if you cant afford it, or 3, raise hell with 611, and in the local AT&T athorized store you bought it from.

I've seen a few replacement screens on ebay if you have the guts to take your phone apart you could try one of those.

petard said:
1. They will charge you for breaking it.
2. No, you can only dispute a charge if they didn't hold up their end of the bargain, you broke the phone, its your problem now.
3. I dont know
4. I believe they will charge a lot, but still less than a whole new phone. See how much it costs and then also see how much you can get on eBay for your broken one and how much a new one will cost you.
Click to expand...
Click to collapse
regarding 2, I heard that visa offers some sort of protection plan for items purchased with it. I wasn't planning on back charging it.
I was unable to find any screens on ebay, but I'll keep looking. I found a replacement service for $170.

Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343

http://www.pocketpctechs.com/main~unit~ATT_Tilt-974~area~repairs~action~updateunit.htm
LCD and touchscreen replacement service.

A7LAS said:
Here is a link to a screen that i found on ebay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&Item=270204138123&Category=41343
Click to expand...
Click to collapse
That doesn't look like too bad of an option. I need to read about what is involved to install it. I think i have seen some posts of people have issues even after replacing the screen (incompatability?).
Also, that is in Hong Kong, yuck. Perhaps I can find one that is in the US and includes the tools required.
Thanks for pointing me in the right direction though.

I just purchased this screen:
http://cgi.ebay.com/ws/eBayISAPI.dl...em=270204431330&_trksid=p3984.cTODAY.m238.lVI
Does anybody forsee any issues replacing it? I found directions online.

I actually changed my mind about repairing the screen myself after reading the directions. It seems risky that I'd break it myself.
1. Do you recommend I get a 3rd party to repair it? Pocket pc techs is an option ($170)
2. I called HTC today, they said screen replacement starts at $193. I am guessing that it is worth the extra $20 to have it done by HTC, perhaps it won't void the (rest) of the warranty?
-Dan

Tytn II screen replacement cost !!!

It costs 142 US dollars for screen replacement in India's service center.
plus servicing charges of 20 US dollars.
If I sell this tytn II as a used piece (after replacing the screen), it will fetch me 300 US dollars.
Why the hell is this screen so expensive.
when will HTC stop looting WM lovers.

there are other screens ive seen cheaper. but sorry i forgot the website =/. go look around google or something.

You'll find them for about $80 on ebay. LCD's have always been expensive, nothing new...

you tried ebay mate?
however, if you do get a screen, do not try and install it yourself, let someone experienced do it as HTC's are difficult to take apart and put together, trust me, i learnt the hide way trying to install a screen on my old Artemis....

Realz. said:
you tried ebay mate?
however, if you do get a screen, do not try and install it yourself, let someone experienced do it as HTC's are difficult to take apart and put together, trust me, i learnt the hide way trying to install a screen on my old Artemis....
Click to expand...
Click to collapse
Bah, its not that hard!! Just follow the instructions of Mike Channons page, hes got all the service manuals. I've had devices completely to pieces and re-assembled them using those instructions. Its all good as long as you follow them exactly (and have a really tiny torx). You've gotta learn somewhere!

haha i would still have a professional do mine

I need to replace a customer's TYTN II LCD. Another phone shop in my city (Brisbane, Australia) says they can sell me a screen, but they need to know the serial number of the broken screen because apparently, there were 20 different LCDs used in the TYTN range and I have to install a new LCD with the same type of serial number.
Questions:
1. is this correct?
2. I was very close to buying from blackberry8100parts.com but it looks like they only sell within the US. Anyone got them to sell internationally?
I plan on buying the screen from ebay, unless someone can convince me otherwise.

I wouldn't believe 20 different screens, but for many HTC phones (Blueangel, Wizard,..) there were each time 2 different possible screens indeed, not compatible of course. Don't know if it's also the case for the Kaiser.

[Q] Yep, I broke my screen! First one?

Hi there.
Brand new i9000.. first smartphone in my life.. and also the first one I broke in my life. Pretty ****ing annoying.
Everything still works, even typing, just the screen is smashed into a 1000 pieces. Dropped it out of my pocket on a concrete floor when I took my pants of. Lesson: Never take your pants off!
This is how it looks:
/edit: ****! I am not allowed to post photo's?
Found this (Dutch, but that's where I am from) webshop, selling a new screen:
/edit: ****, I am not allowed to post URL's!
It's called: "Samsung i9000 Galaxy S Display module compleet incl. touchscreen" Looks like this:
/edit: ****! I am not allowed to post photo's?
Is it the right screen? And if yes, can I install it myself? The thing is, just the outside is broken.. do I need this set? And where can I find a manual?
Thanks!

http://forum.xda-developers.com/showthread.php?t=745262

Wouldnt warranty cover the damage?
Sent from my GT-I9000 using XDA App

No, I dropped it

Luukvd said:
No, I dropped it
Click to expand...
Click to collapse
Any replica screens that do not come from samsung, will not be super AMOLED.. As this is one of the biggest things with the SGS I'd pay the extra and get it done at a reputed samsung repair centre!! Dunno where in holland you are but they have plenty of repair centres, had to visit one in Harleem myself the other day.... ANY Repairs carried out by you will void the warranty... Also is there no way you could just add accidental damage to your cover!!!... wait a couple of days then make a claim!!

I can't claim it anywhere.

So, I wanne put a Super AMOLED screen in myself. Anybody any idea where I can get a screen from? I can't post links here, pretty annoying.

Guy on Ebay sells them:
"yes, it is genuine LCD + touch screen with 4 inch Super AMOLED screen for samsung i9000"

Luukvd said:
Guy on Ebay sells them:
"yes, it is genuine LCD + touch screen with 4 inch Super AMOLED screen for samsung i9000"
Click to expand...
Click to collapse
Contact him ask him what the part number is!! call samsung and check it with them! It could be all good, most of the times is!... but there are alot of con-artists on ebay so for the matter of a phone call to check the authenticity.... I'd say it's worth it! also check with samsung if they sell the spares themselves or they will give you the name of an authorized stockist of their spares!! Worth checking out their prices!
Good luck!

Hi iam from india even my brand new i9000diplay was smashed i replcaed it from samsung sevice they charged me rs 8500 ie 180$
Sent from my GT-I9000 using XDA App

[Q] Smashed screen, what to do?

I broke my screen. I think it's both the LCD and the top screen. There's a spider web pattern all over the top part and the lcd is working in one corner but green and black apart from that. The phone turns on and seems to be working "underneath" the mess.
It was my fault. For years I've been leaving phones between the base of my bed and the frame at night. This morning the base moved away from the frame a touch and the Note slipped into to space and somehow got crushed. It was bizarre and I'm not 100% sure what happened.
So what are my options?
(1) cry and just accept that my Note is gone
(2) call samsung and see how much it will cost to replace the screen (do they do repairs?)
(3) Get a screen replacement kit from Ebay and try to do it myself (can't imagine I'd have 2-300 $ any time soon, nor the expertise to do it)
(4) sell it for parts and use the cash to by a ****ty old phone
There's no way that I'm going to be able to get it repaired for free is there?
I bought it from Ebay, no carrier here (Canada) has it yet.
Any advice would be very much appreciated.
Thanks.

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---------- Post added at 11:46 PM ---------- Previous post was at 11:39 PM ----------
I dont see any screen replacement kits available on ebay..n i guess first u must call samsung and ask the cost to fix...nd wait till u get that much money to get your note fixed..btw m really sorry to hear abt ur broken note

1. Wait a few months and you'll see a lot of this lcd assembly on ebay for much less.
2. Build a time machine, go back to the day you made that mistake and hit yourself on the head.
--- --- --- ---
A damn proud Galaxy Note owner.

I think I would buy a replacement kit.
If you cannot repair it yourself, maybe someone
in your neighbourhood can help you out.
I dunno the prices for the note replacement kit.
But for most smartphones theyre are in between
$80 and $150

friedje said:
I think I would buy a replacement kit.
If you cannot repair it yourself, maybe someone
in your neighbourhood can help you out.
I dunno the prices for the note replacement kit.
But for most smartphones theyre are in between
$80 and $150
Click to expand...
Click to collapse
Lowest on ebay is about US$230.
--- --- --- ---
A damn proud Galaxy Note owner.

I didnt find it on ebay..strange..wat did words did u use to search?
---------- Post added 9th January 2012 at 12:34 AM ---------- Previous post was 8th January 2012 at 11:54 PM ----------
http://www.alibaba.com/product-gs/522834126/LCD_Touch_Screen_Assembly_for_Samsung.html u could buy it from here for $202

Thanks so much guys for your advice and commiserations.
I'll call Samsung tomorrow and cry, maybe they'll take pity on me, but I doubt it
I'll then try to cobble together the price of the kit, maybe they'll come down in price while I'm saving.
Thanks again for the advice and commiserations. A screen protector or a case would probably have helped I think, after spending $700+ for a phone I should have taken more steps to protect it.

I'm in Canada and so couldn't get any help from Samsung Canada or Samsung US as it's not carried over here. I finally got some help from Samsung UK and they gave me the name of a company in Birmingham I can send it to for repair.
I'm pretty nervous though as it could cost an arm and a leg.
Should I send it in, buy a screen for $230 and try to install myself or just forget it, buy a $50 phone and try to move on with my life without the beloved note?

Wait for the note to come to your country or to us..den u can get it fixed..itz just around d corner..btw i guess d 1 to b launched in your country is gona b a different note ...so buy a screen from d site i mentioned earliar for $202..nd get ur note fixed by a friend or wait for some galaxY note teardown instructions on the internet

I'd definitely find out what the cost is going to be to replace the screen from the company in the UK. If it's not much over $230 then it might be worth it.
Thing is about these screen/digitizer assemblies is all the really fragile stuff is usually put together already. You don't need to do any soldering, stripping wires, etc., you just need to unplug some ribbon cables and plug in some ribbon cables, screw in/out a couple small screws, and use a prying tool to open the phone and place ribbon cables. Thankfully this stuff isn't rocket science or they'd have a lot of trouble getting them assembled in factories for pennies a day.
Unless you get a crappy replacement phone, you're looking to spend at least $200+ for an unlocked Android phone of any decency anyway. You might as well invest that money into repairing a top-of-the-line phone that will bring you a couple years more of use. Get two more years out of it and you're looking at $10/month.
Maybe e-mail the company thats selling them and ask if they come with directions. If you can't find directions, look at other similar phones (Sammy Galaxy S II, Galaxy Nexus, etc.), or maybe find a phone-repair place in your local area and provide the part yourself, they'll be able to figure it out from there.
Then get the god damn nicest protection case ever.

Brazen9000 said:
Should I send it in, buy a screen for $230 and try to install myself or just forget it, buy a $50 phone and try to move on with my life without the beloved note?
Click to expand...
Click to collapse
For Pete's sake man, get it fixed! PRONTO! Don't even think about the alternatives.

Dropped captivate, screen had purple spots, then black :(

Hello
I recently dropped my Samsung Captivate. First time it had purple spots on the screen in 1 day the whole screen went purple and the next day the whole screen went black The sensor and everything else is working.
How do you think, what may be the issue of this? is the screen completely screwed or there may be another, less important damage.

Lejolasho said:
Hello
I recently dropped my Samsung Captivate. First time it had purple spots on the screen in 1 day the whole screen went purple and the next day the whole screen went black The sensor and everything else is working.
How do you think, what may be the issue of this? is the screen completely screwed or there may be another, less important damage.
Click to expand...
Click to collapse
My guess is that you'll have to replace the digitaliser. You can do it yourself or contact mobiletechvideos.com for the job.
If you have any experience in it though, you can try opening your phone and see if anything isn't correctly connected.

BWolf56 said:
My guess is that you'll have to replace the digitaliser. You can do it yourself or contact mobiletechvideos.com for the job.
If you have any experience in it though, you can try opening your phone and see if anything isn't correctly connected.
Click to expand...
Click to collapse
did you mean the whole lcd?

Pretty sure it would be easier to replace the digitizer + screen, since I think they're glued together on the captivate? (correct me if I'm wrong).
It's about $75. http://www.ebay.com/itm/Samsung-Cap...izer-i896-AT-T-Galaxy-S-Display-/160787040070

Lejolasho said:
did you mean the whole lcd?
Click to expand...
Click to collapse
x0ne215 said:
Pretty sure it would be easier to replace the digitizer + screen, since I think they're glued together on the captivate? (correct me if I'm wrong).
It's about $75. http://www.ebay.com/itm/Samsung-Cap...izer-i896-AT-T-Galaxy-S-Display-/160787040070
Click to expand...
Click to collapse
You would have to replace both, yes.

BWolf56 said:
You would have to replace both, yes.
Click to expand...
Click to collapse
At the cost of replace them both i can buy a captivate in better condition i did hope, that there could be another issue. thank you guys.

You can...? Please shoot me a link...haha .

x0ne215 said:
You can...? Please shoot me a link...haha .
Click to expand...
Click to collapse
Yeah, I'd like to grab a spare if they are sitting that cheap now.
Sent from my SGH-I897 using xda app-developers app

As far as I've seen, the cheapest I got mine was $80. Bad idea, too many issues, wasted money. Buying anywhere but swappa they're about 150$+. Swappa has one for $135 (hoping to buy that one actually, but either have to wait a week and hope someone doesn't buy it, or sell my pantech crossover faster so I have the money haha).

x0ne215 said:
As far as I've seen, the cheapest I got mine was $80. Bad idea, too many issues, wasted money. Buying anywhere but swappa they're about 150$+. Swappa has one for $135 (hoping to buy that one actually, but either have to wait a week and hope someone doesn't buy it, or sell my pantech crossover faster so I have the money haha).
Click to expand...
Click to collapse
You just have to put "i897" or similar as an ebay saved search that notifies you when new products matching that description are posted.
I bought 1 cappy for $60 from ebay seller alltechwholesale, out of Texas I think. In my experience, they do a good job inspecting the phones first so you know what your going to get. In my experience and many others, the phone arrived in better condition than described....Then I picked up two more sold together on ebay for $70 that were listed as one bad digitizer and the other bad charge port. I got them as parts phones. The one with the "bad digitizer" ended up being just a bad search button because the screen lifted on that corner a little. A 50 cent tube of adhesive fixed that. Then the second of the two just had a dirty charge port and a squirt of crc electronics cleaner fixed it...Now I have a main phone, a backup flashed to be identical, and a media device!!
After taking this phone completely apart a few times it gets pretty easy to see it really is a mini computer and most of the major parts can be bought on ebay for decent prices and replaced fairly easy....The ribbons that connect the various parts can bend and break easily so that is something to keep in mind. I broke the ribbon for the headphone jack assembly but a little hunting on ebay and I had one on it's way for $1.50 after shipping lol.

rmntruexjr said:
You just have to put "i897" or similar as an ebay saved search that notifies you when new products matching that description are posted.
I bought 1 cappy for $60 from ebay seller alltechwholesale, out of Texas I think. In my experience, they do a good job inspecting the phones first so you know what your going to get. In my experience and many others, the phone arrived in better condition than described....Then I picked up two more sold together on ebay for $70 that were listed as one bad digitizer and the other bad charge port. I got them as parts phones. The one with the "bad digitizer" ended up being just a bad search button because the screen lifted on that corner a little. A 50 cent tube of adhesive fixed that. Then the second of the two just had a dirty charge port and a squirt of crc electronics cleaner fixed it...Now I have a main phone, a backup flashed to be identical, and a media device!!
After taking this phone completely apart a few times it gets pretty easy to see it really is a mini computer and most of the major parts can be bought on ebay for decent prices and replaced fairly easy....The ribbons that connect the various parts can bend and break easily so that is something to keep in mind. I broke the ribbon for the headphone jack assembly but a little hunting on ebay and I had one on it's way for $1.50 after shipping lol.
Click to expand...
Click to collapse
Haha yes, I can relate to the mini computer aspect. Just spent my day repairing about 8 hp Touchsmarts, the cappy compared to that, is a dream lmao. Much less to deal with . I planned on using the cappy I have now as a spare part phone anyway, unless I can somehow get it to work. But I didn't know about the whole ebay thing. I shall do that now, thanks a TON :fingers-crossed:
EDIT: Just checked alltechwholesale ebay store, SO MANY CAPPYS FOR SALE!!! All around the same price, seems they put it up for 0.99 and someone keeps jacking it up to $70 shortly after. My only thing -- I hate auctions . But great share and bookmarked

x0ne215 said:
Haha yes, I can relate to the mini computer aspect. Just spent my day repairing about 8 hp Touchsmarts, the cappy compared to that, is a dream lmao. Much less to deal with . I planned on using the cappy I have now as a spare part phone anyway, unless I can somehow get it to work. But I didn't know about the whole ebay thing. I shall do that now, thanks a TON :fingers-crossed:
EDIT: Just checked alltechwholesale ebay store, SO MANY CAPPYS FOR SALE!!! All around the same price, seems they put it up for 0.99 and someone keeps jacking it up to $70 shortly after. My only thing -- I hate auctions . But great share and bookmarked
Click to expand...
Click to collapse
yeah, alltech is just auctions but I just took time to read conditions and saved a bunch and you'll find that they go for different prices depending on what's wrong and even depending on the day or time of day lol......That's why I suggested saving the search too. I use the ebay app and when there is new listings of my saved searches I get a notification so I go and look. If your quick, You can possibly snag a "buy it now" at a decent price depending on the condition your looking for. I really couldn't believe I ended up with 3 100% working phones and maybe I just got lucky, but I'd say it's worth a try lol.

I'd say it was a combination of good research, and amazing luck hahaha. But I do appreciate it a lot, thanks for the info, cheers

Lejolasho said:
At the cost of replace them both i can buy a captivate in better condition i did hope, that there could be another issue. thank you guys.
Click to expand...
Click to collapse
Sorry we kind of got off the subject, But for the digitizer try what Bwolf said about the connections.
Once when I was testing the power button I soldered on my old cappy I didn't get one of the ribbons all the way on (i believe it was the ribbon near the power button), and the screen flashed a few different colors.
There is at least one probably more youtube vids with pointers on how to get the cappy apart in a way that wont do damage.

I know there's a tare-down guide here, and there was a YouTube video where someone replaced the screen, if I can find it on my history I'll edit this post

rmntruexjr said:
Sorry we kind of got off the subject, But for the digitizer try what Bwolf said about the connections.
Once when I was testing the power button I soldered on my old cappy I didn't get one of the ribbons all the way on (i believe it was the ribbon near the power button), and the screen flashed a few different colors.
There is at least one probably more youtube vids with pointers on how to get the cappy apart in a way that wont do damage.
Click to expand...
Click to collapse
i have checked and now i am sure, that the screen is broken. I live in a state, that is not supported by paypal and and where can i buy used captivate for parts with my credit card?

The only place I can think of would be ebay, if you can find a seller who accepts things other than paypal. Or you can try craigslist.