Hi there everybody.
Just bought an Xperia Z3+,its been 4 days from now and since i did all updates,my proximity sensor doesnt work and screen stays always off during call and i cant bring it back.And i cant even end or close the call if the other part doesnt end the call.Sometimes it work and sometimes not.I dont use any cover or protection.
Its been 4 days till today since im mad,i tried searching everywhere and every app people advised but none seems to fix it.
Really desperate for help or an advise.I love this phone,but this problem is driving me crazy.
Thank u very much.Waiting for your answers.
If it´s only 4 days old you should take it back to the dealer and complain.
Btw... have you made a hard reset?
lastsamuraial said:
Hi there everybody.
Just bought an Xperia Z3+,its been 4 days from now and since i did all updates,my proximity sensor doesnt work and screen stays always off during call and i cant bring it back.And i cant even end or close the call if the other part doesnt end the call.Sometimes it work and sometimes not.I dont use any cover or protection.
Its been 4 days till today since im mad,i tried searching everywhere and every app people advised but none seems to fix it.
Really desperate for help or an advise.I love this phone,but this problem is driving me crazy.
Thank u very much.Waiting for your answers.
Click to expand...
Click to collapse
Before you do resets or return it, restart it and if that doesnt help do the volume up + PWR button for 5 secs when the phone is on. If neither of these work open up the SIM card port and above the sim card slot there is a white button, get a pin or something and hold it for a few seconds. If this also doesnt workdo a reset via PC Companion and lastly if this does not work just go back to the shop and tell them whats happening and they will probably give you a new one if its only been 4 days
Manneman32 said:
If it´s only 4 days old you should take it back to the dealer and complain.
Btw... have you made a hard reset?
Click to expand...
Click to collapse
I did a repair with PC Companion and tried all possible apps in play store related to proximity and screen still stays black.Sometimes it comes up,but most of the time it wont.
They will keep it for at last 2 weeks on service.((,.
Im really sad with this as i love this phone and paid a lot of moneys.Never had this issue with any other phone before and this is my first Xperia.I dont use case or any kind of covers
hasona said:
Before you do resets or return it, restart it and if that doesnt help do the volume up + PWR button for 5 secs when the phone is on. If neither of these work open up the SIM card port and above the sim card slot there is a white button, get a pin or something and hold it for a few seconds. If this also doesnt workdo a reset via PC Companion and lastly if this does not work just go back to the shop and tell them whats happening and they will probably give you a new one if its only been 4 days
Click to expand...
Click to collapse
I will do it now.
Thanks a lot.
@hasona
Still the same.:crying::crying::crying:
lastsamuraial said:
@hasona
Still the same.:crying::crying::crying:
Click to expand...
Click to collapse
Oh thats kinda sad, you probably got a bad one, they should be able to just swap it if its been 4-5days otherwise I think you will have to send it to service :/ But hopefully after that it will work fine
@lastsamuraial
Try these to see if your proximity sensor is working or not.
1) Dial this in your phone dialer:
*#*#7378423#*#*
This will take you to service stuff. Next, go to:
Service tests > Proximity switch
Move your hand or anything over the sensor which is located to the right of "SONY" on the front of your phone. It should go "On" when it detects something and "Off" if it doesn't.
2). Another test you can do is found at:
Settings > About phone > Diagnostics > Test > Ear Proximity
This will also test your sensor.
Thanks to all for your help,but i send it back and a new one is coming.
You can also use Z-Device Test from the Play store to test just about everything on your phone.
Related
All of a sudden the power button on my HTC Opal just refuse to work.
I had this problem a few months ago but it started to work within a day normally.
So right now the only ways i can use my phone is keeping it on without suspending power,plugging into charger every now and then to wake,or using the handsfree,or call my cell from another and wake it...im using Evolution-beta(6.5.3) rom..
I would love to get the power button working again.
Anyone has pics on how to open the Opal???I am even ready to physically open it an clean anything if required
Falcon-16 said:
All of a sudden the power button on my HTC Opal just refuse to work.
I had this problem a few months ago but it started to work within a day normally.
So right now the only ways i can use my phone is keeping it on without suspending power,plugging into charger every now and then to wake,or using the handsfree,or call my cell from another and wake it...im using Evolution-beta(6.5.3) rom..
I would love to get the power button working again.
Anyone has pics on how to open the Opal???I am even ready to physically open it an clean anything if required
Click to expand...
Click to collapse
You'd ruin the warranty dude...you stay in Mumbai,there is a htc service center at Borivali West in Thakkar Shopping Centre,S.V.Road. S.G.Infotech is the name and here goes the phone number-02228338063.
Call them and quote the warranty.Better not ruin anything.Before you do so,please flash the stock rom in my signature and do not overclock it as they will realise that u have violated the t&C of warranty.Just trying to save your money.They also have service centre at Andheri.Call and you may know.
thanks shr...but will have to wait for exams to finish to service my phone.
In the meantime you could use the following registry tweak to turn on your phone using any button (not just the power button):
HKEY_CURRENT_USER\ControlPanel\Keybd
set the "defaultkeylock" value to 0, and soft reset. You'll be able to wake your device up with any button (the D-Pad and the Answer/End buttons).
To lock your device in your pocket use S2U2 or the default Windows Mobile lock. I prefer S2U2 because you can set it to turn off your phone in 5 seconds, so if the phone wakes up accidentally in your pocket you won't waste your battery power.
Hope this helps. Good luck.
GFX said:
In the meantime you could use the following registry tweak to turn on your phone using any button (not just the power button):
HKEY_CURRENT_USER\ControlPanel\Keybd
set the "defaultkeylock" value to 0, and soft reset. You'll be able to wake your device up with any button (the D-Pad and the Answer/End buttons).
To lock your device in your pocket use S2U2 or the default Windows Mobile lock. I prefer S2U2 because you can set it to turn off your phone in 5 seconds, so if the phone wakes up accidentally in your pocket you won't waste your battery power.
Hope this helps. Good luck.
Click to expand...
Click to collapse
Tooo bad this dosen't work for me.
Well, it works for me, and I'm using the same ROM (Evo Ultimate Beta)!
Why it doesn't work for you? Are you using any other lock programs? Did you soft-reset after the tweak?
GFX said:
Well, it works for me, and I'm using the same ROM (Evo Ultimate Beta)!
Why it doesn't work for you? Are you using any other lock programs? Did you soft-reset after the tweak?
Click to expand...
Click to collapse
It works only if i press any key within a certain time.
I guess my power button is always internally pressed because I get the warning about saving data even just after resets.
Falcon-16 said:
It works only if i press any key within a certain time.
I guess my power button is always internally pressed because I get the warning about saving data even just after resets.
Click to expand...
Click to collapse
Guy,wait until u are done with the exams and service it at the service center.
shr said:
Guy,wait until u are done with the exams and service it at the service center.
Click to expand...
Click to collapse
untill then im buying micromax q1..really cheap..Rs 1.4k only
Falcon-16 said:
untill then im buying micromax q1..really cheap..Rs 1.4k only
Click to expand...
Click to collapse
Go for a iNQ chat 3g...Heres the link
Falcon-16 said:
untill then im buying micromax q1..really cheap..Rs 1.4k only
Click to expand...
Click to collapse
Reviews on Micromax q1.Well,this was just to help you.Nothing on q1 after this.
shr said:
Go for a iNQ chat 3g...Heres the link
Click to expand...
Click to collapse
It looks good ,but for now just need a temporary phone.Thanks anyway .
It works
@GFX
Thanks, like I've said in the title - you saved my Viva!
@Falcon_16
I was having the same problem. Phone still under warranty so... I hoped it will be repaired (a dirty contact I've presumed).
Nope! It wasn't the switch fault. It was a corroded ribbon connector on the MB. Not serviceable, the only choice being a MB replacement, not under warranty hence there are corrosion signs. That meaning over 150 USD...
So, thanks again GFX for the advice, the phone seems now still usable.
(meantime I've bought a Wildfire...)
ivan_who said:
@GFX
Thanks, like I've said in the title - you saved my Viva!
@Falcon_16
I was having the same problem. Phone still under warranty so... I hoped it will be repaired (a dirty contact I've presumed).
Nope! It wasn't the switch fault. It was a corroded ribbon connector on the MB. Not serviceable, the only choice being a MB replacement, not under warranty hence there are corrosion signs. That meaning over 150 USD...
So, thanks again GFX for the advice, the phone seems now still usable.
(meantime I've bought a Wildfire...)
Click to expand...
Click to collapse
You're welcome ivan_who. Glad the tip helped you keep your phone in a usable state.
I found that trick in the net somewhere, so I cannot take direct credit for it. I merely copied it here because I thought it could help someone, and it did.
Enjoy your Viva.
hi everyone, my opal yesterday gave an error that something related with quickshutdown, i reseted it and now...doesnt came to life again... tried in the charger, i was using energy rom too... anyone knows how to reanimat it? xD
So the phone (XT860 Bell) has problems when I unlock it the screen stays black. The phone works though cause when someone calls I can still pick up as I know somewhat where the green button is. But for the rest I can't do anything.
The only way to get the phone back is to remove the battery and restart the phone. Then it works again.
Anyone else had this problem?
have you tried hard resetting it?
No will do so. But before doing that I thought maybe there is some simple solution.
After the update to 2.3.6 things went all a bit wrong I think.
If you got this after the update, I am quite confident data wipe will solve your problem. You can try wiping cache only first - this way you won't lose your configuration and might solve the problem. The update supposedly wipes cache, but maybe that didn't work properly while you were updating. Enter stock recovery and give it a try.
Hey thanks for the help. But just did a reset. Not sure what went wrong when I did the update. Did wipe. Annnnyways. Right now it's stable. Let's see if it stays like this.
Ok sadly the reset didn't fix it. It took a whole day to go black again but still happened.
Any other solutions? I am scared that it's a hardware failure...but let's hope not cause I am in Holland.
I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.
Johnny2293 said:
I have the droid 3 and the same exact thing is happening to me. Sorry to tell you this but it has to deal wit the connector between the keyboard and screen. I've taken mine to get checked by a "phone doctor" and they told me that. I will tell you this now ,since it is still in the early stages, it's going to get worse to the point that it will stay black. Get it fixed by a techy or get a replacement soon. Mine reached it's point today and I am going to need to get it fixed. Hope it helps.
Click to expand...
Click to collapse
Doesn't sound good man :-(......
Though it happened a lot the passed days since the reset ( knock on wood) only once. Do wonder why it happens less now.
Yea you can reset all you want it's going to go blank. I had to right the dial pad numbers with marker on the screen just to make calls. I say get it fixed or replaced soon
I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.
lucaspr said:
I've got the same issue here. I know the thread is old, but I'm from the Netherlands (just like eezdva) and would like to know how to repair this.
Click to expand...
Click to collapse
If you can't take it back and want to try to fix it yourself you need to search for a droid 3 flex cable. The one you want has the front facing camera, front sensors and earpiece speaker on it. Then head on over to ifixit for a teardown guide (sorry no repair manual yet, I plan on working on one).
I have to add that taking this phone apart to replace this part is no small feat, and it would probably be better finding a phone doctor to do it for you, or just getting a new phone.
When you buy the part, request an OEM part, I have been sent cables where the front facing camera displays sideways, or doesn't work at all. Most also don't come with the front button deflector, and that has to be transferred from the old cable.
Hope this helps
Ok . Well I don't really know what the problem is. But it went away. Actually it started I think after applying the update . I got myself another external sdcard . At a certain moment I decided to remove it and things cooled down. It now actually never happens anymore.
Well I gues you're lucky!
My screen sometimes starts all scrambled and the phone doesn't power on. Sliding the screen a couple of time sometimes helpes, but most of the time I don't really know howto get the phone working again. I think it's more stable when I leave the phone 'slided out' (don't know the right word now).
And I searched Motorolas website and found 2 reparing companies in the Netherlands. They both are authorized by Motorola, as of such I think this repair will be in warranty.
I do have to send it for repair. I don't want to take it apart because of what bitz_dv said. I'll let you know!
No Fix
When I was gone on a short holiday my college got a call from the 'authorized' motorola repair center. They can't fix my phone. I need to pay 11 euro to get it back and that's it. I tried calling them but there was no answer.
I sended my phone in on 22 may 2012 and now they decided they can't repair it. I spoke to Ted from Negri Electronics who told me to get in touch with Motorola as my warranty is still valid.
I'm a little confused, where should I go if an official repair center can't fix my phone but do tell me the repair is within warranty..
What can I do? Besides ordering the parts and take the phone apart myself..
I started my search for the flex cable... I did repair a N97 once, within the warranty period and later on sended it in and they repaired it under warranty....
Is this the cable I'm searching for:
http://www.globaldirectparts.com/Motorola-Droid-3-XT862-Motherboard-Flex-Ribbon-p/mot1040660.htm
I am from Netherlands, and have the same problem with the screen, looks like many users from Netherlands do.. coincidence?
When i jst slide out the keyboard , a little bit is enough, and the screen goes black ( black screen of death ) it doesnt power on with power button.
I looked for a flex cable at ebay, and it surprised me , that cable is also doing the front camera, and speaker... My front camera wasnt working too, and speaker made strange sounds many times, so it could be that cable, but not sure.
Check my thread, i have also uploaded a video to make it more clear
http://forum.xda-developers.com/showthread.php?t=1955892
Hi all I have a problem with my phone and it just happen an hour ago,My phone vibrate is not working anymore first I thought I've turn if off but no it's still turn on so I decided to factory reset and it appear that still not working,..my last choice is to flash firmware and I hopefully it will back to normal but god is not by my side...anyone here have the same problem as I do? or know anyway to fix it? by the way i'm using official 4.1.2 euro open and sorry for my bad english thank you in advance for reply
eddytheman said:
Hi all I have a problem with my phone and it just happen an hour ago,My phone vibrate is not working anymore first I thought I've turn if off but no it's still turn on so I decided to factory reset and it appear that still not working,..my last choice is to flash firmware and I hopefully it will back to normal but god is not by my side...anyone here have the same problem as I do? or know anyway to fix it? by the way i'm using official 4.1.2 euro open and sorry for my bad english thank you in advance for reply
Click to expand...
Click to collapse
When you say vibration, do you refer to vibration as haptic feedback or the one when you receive a phone call? Have you checked the setting?
You also might want to check if it's hardware or software related. Go to hidden menu (3845#*880#), ELT test, choose Manual mode, and choose Vibrator. If it vibrates, you can rest assured it's software related. Reflashing your phone might just fix it.
Sent from my LG-P880 using Tapatalk 2
hernestwisnu said:
When you say vibration, do you refer to vibration as haptic feedback or the one when you receive a phone call? Have you checked the setting?
You also might want to check if it's hardware or software related. Go to hidden menu (3845#*880#), ELT test, choose Manual mode, and choose Vibrator. If it vibrates, you can rest assured it's software related. Reflashing your phone might just fix it.
Sent from my LG-P880 using Tapatalk 2
Click to expand...
Click to collapse
Thank you,I've try it and still didn't work and I think the problem is water because my phone was fall down to the water last night not deep water just in the sink of the bath room but it still working without problem still wonder what the main issue is...anyway I have turn the phone off pull the battery out and will leave it for day or 2 days then let see what happen after that
eddytheman said:
Thank you,I've try it and still didn't work and I think the problem is water because my phone was fall down to the water last night not deep water just in the sink of the bath room but it still working without problem still wonder what the main issue is...anyway I have turn the phone off pull the battery out and will leave it for day or 2 days then let see what happen after that
Click to expand...
Click to collapse
Well, if it's hardware related stuff, there's nothing much we can do. I think what you're doing is the best possible thing to do right now. Good luck. Hope your device will be just fine
Sent from my LG-P880 using Tapatalk 2
A friend of mine with s3 mini accidentally drop water to his phone... The phone e works properly now but the screen can't stay off... With power key or screen off time the screen keeps enabling... I make factory reset but still nothing... Any thoughts?
pikachukaki said:
A friend of mine with s3 mini accidentally drop water to his phone... The phone e works properly now but the screen can't stay off... With power key or screen off time the screen keeps enabling... I make factory reset but still nothing... Any thoughts?
Click to expand...
Click to collapse
If it's in guarantee give it back to the store for replacement and tell him to make the duck! :silly:
If it's not in guarantee tell him to buy a new one. :crying:
jstath1972 said:
If it's in guarantee give it back to the store for replacement and tell him to make the duck! :silly:
If it's not in guarantee tell him to buy a new one. :crying:
Click to expand...
Click to collapse
So it isn't software fault... On the wakelock detector it show that the keuguard is keeping the screen on.. It is possible that it's hardware problem but the software keeps the phone on?
pikachukaki said:
So it isn't software fault... On the wakelock detector it show that the keuguard is keeping the screen on.. It is possible that it's hardware problem but the software keeps the phone on?
Click to expand...
Click to collapse
In normal situation when you press the button you activate the keyguard and it going to sleep after a few time. The software (keyguard) follows the hardware (button). In your case because of the damage of the hardware the button is always on and holds on the keyguard. Maybe i'm wrong but one other solution is to install a custom rom and deactivate the hardware button with the problem. You can activate and the navigation bar if you want. I think that can solve the problem also.
I would have opened up the phone and take a look. Disconnect/reconnect all cables inside and hope for the best
tys0n said:
I would have opened up the phone and take a look. Disconnect/reconnect all cables inside and hope for the best
Click to expand...
Click to collapse
I will try this I had to wait to find another phone for his work... And then I will try it...
pikachukaki said:
I will try this I had to wait to find another phone for his work... And then I will try it...
Click to expand...
Click to collapse
Don't open the phone if its still on warranty, just get it to the repair center. If you have no luck with getting your phone repaired for free try opening it as your last resort
EDIT: its obviously no software issue, it would be fixed by making a factory reseT/install custom ROM but you say you have already done that.
NickVXD said:
Don't open the phone if its still on warranty, just get it to the repair center. If you have no luck with getting your phone repaired for free try opening it as your last resort
EDIT: its obviously no software issue, it would be fixed by making a factory reseT/install custom ROM but you say you have already done that.
Click to expand...
Click to collapse
It isnt on warranty...and if it is its water damage and 99% they won't fix it!!!
Sometimes there is only a rest of water in phone. (Also same days later)
Put the phone without accu a few days in uncooked rice! (Maybe it is to late. Immediately after the bath rice is the best you can do)
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
moses992 said:
My phone's screen just went black suddenly while i was using the phone last night. Nothing i do will wake the screen up, i tried rebooting by holding the power button, tried power+volume down also to boot into recovery .. no response. However the phone seems to be functioning as i can hear the screen lock sound. I think im stuck on the pin screen (the one to pass the boot-up-encryption). theres some vibration and feedback when i randomly press on the screen too.
The device is running Stock 6.0.1 , unrooted , stock kernel. Has this ever happened to anyone else ? could it be a software issue ?
I believe the LCD panel just went dead ..
Thanks!
Click to expand...
Click to collapse
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Didgeridoohan said:
Have you hooked it up to a computer and tried to see if it's recognised by ADB?
Click to expand...
Click to collapse
Havent done that yet. Only thing that would be good for is making sure its a hardware defect right ?
jazz995756 said:
I had a nexus that had a faulty screen and randomly shut off or something half the screen will glitch out and one day it just stopped working but I could hear the lockscreen sounds. Your best bet would be to send it in for service maybe its a loose connecting or a hardware issue. When mine started acting up it was a loose connecting so if I hit the phone with my hand it would go back to normal and then it stopped working. Its a common issue if you do a google search many people have encountered this
Click to expand...
Click to collapse
That makes sense. could be just a loose connector between the LCD panel and the MoBo ..
Problem is i live in Jordan and I got the phone from Dubai. Its still under warranty of the seller (Souq.com ; an online store .. kind of like Amazon of the middle east ), So i have to send my phone to Dubai to fix it. Now i could just go to a local phone repair shop and ask the guy to check the connectors, but im afraid that would void the warranty and not solve the problem ;( .
dahawthorne said:
That sounds to me like a return-under-warranty job. If you were in the UK you could quote the Sale of Goods Act, which specifies that an item must be of suitable quality and last a reasonable amount of time, but in my case when I returned my faulty N5 to Google after 18 months they were as good as gold, didn't quibble, simply replaced it with a refurbished one which appeared to me to be indistinguishable from brand new.
Since by definition your phone must be very close to its warranty period, depending on when you got it, I'd start with that. This is the link I used from the UK - maybe different if you're elsewhere, but you should find a link called "Get a call from a hardware specialist":
https://support.google.com/store/co...roid_help&cfnti=escalationflow.c2c&cft=5&rd=1
Click to expand...
Click to collapse
I submitted the form , although i live in Jordan which has no presence of Google whatsoever but what the heck !
thanks all for your suggestions.
Google is supposedly a global company...
Let us know how it goes, and good luck.
Well, if you figure out that it is just the screen, you can use this program for basic control with a lot of latency
http://forum.xda-developers.com/showthread.php?t=2786395
It's a little rough and confusing but, it's workable. If you need help setting it up feel free to shoot me a PM.