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Hey guys!
I have the one M8 Sprint H/K edition with S-OFF which seems to be unlocked by now (I tried unlocking methods found here) because it accepts other carriers SIM (international) cards and shows up Sim menu, but I can't get it switch to WCDMA mode and it says "Radio Off". But that's one thing. The other weird thing is that when I recieved the phone (bought on eBay) in "about the phone" -> "account" it had the following info: [email protected] which belongs to Verizon instead of Sprint! I thought it is unlocked and contacted Sprint International, they checked IMEI and serial number and said it's not blacklisted but not unlocked!
So then I reset account settings (in "activate this phone" menu) and now it shows "imei number@hcm.sprintpcs.com".
But I also had the other problem even before the reset. In "about the phone" I could see IMEI # but MEID had and still has 00000000 (eight zeroes), even though fastboot getvar all command shows the correct MEID!
In *#*#4636#*#* menu IMEI is shown as 00000000 (eight zeroes), RADIO OFF and can't switch network type, even though the phone shows correct phone number if you hit "update" at the bottom of this very menu.
Have you had anything like that with your phones guys?
Maybe there's a way to force the phone to switch to WCDMA mode?
Now it's running lollipop, but nothing changed since 4.4.4
Hope we will find the solution together
mrMMMichail said:
Hey guys!
I have the one M8 Sprint H/K edition with S-OFF which seems to be unlocked by now (I tried unlocking methods found here) because it accepts other carriers SIM (international) cards and shows up Sim menu, but I can't get it switch to WCDMA mode and it says "Radio Off". But that's one thing. The other weird thing is that when I recieved the phone (bought on eBay) in "about the phone" -> "account" it had the following info: [email protected] which belongs to Verizon instead of Sprint! I thought it is unlocked and contacted Sprint International, they checked IMEI and serial number and said it's not blacklisted but not unlocked!
So then I reset account settings (in "activate this phone" menu) and now it shows "imei number@hcm.sprintpcs.com".
But I also had the other problem even before the reset. In "about the phone" I could see IMEI # but MEID had and still has 00000000 (eight zeroes), even though fastboot getvar all command shows the correct MEID!
In *#*#4636#*#* menu IMEI is shown as 00000000 (eight zeroes), RADIO OFF and can't switch network type, even though the phone shows correct phone number if you hit "update" at the bottom of this very menu.
Have you had anything like that with your phones guys?
Maybe there's a way to force the phone to switch to WCDMA mode?
Now it's running lollipop, but nothing changed since 4.4.4
Hope we will find the solution together
Click to expand...
Click to collapse
Looks like the phone had lot of work around by previous user. If you can confirm that gsm working and you can call using gsm simcard I can help you with wcdma activation. By the way, HTC never released a Harman kardon edition for Verizon, and it must be Sprint (color black with champagne gold accent). Also, need not worry about MEID as anyone can easily change if the phone is s-off. Hope the phone didn't have a bad esn
Cashreedhar said:
Looks like the phone had lot of work around by previous user. If you can confirm that gsm working and you can call using gsm simcard I can help you with wcdma activation. By the way, HTC never released a Harman kardon edition for Verizon, and it must be Sprint (color black with champagne gold accent). Also, need not worry about MEID as anyone can easily change if the phone is s-off. Hope the phone didn't have a bad esn
Click to expand...
Click to collapse
Thanks for reply!
The phone is pure HK edition. Before sending it to me friend of mine (in the US) confirmed that phone works and activates on Sprint network. I even contacted Sprint to ask them if the phone is unlocked, and they said they had no request to unlock this particular phone and it is not blacklisted (clean ESN).
In about a week I recieved the phone in my country, checked bootloader and it was "Locked" (not "re-locked") and "S-on" running 4.4.4. Then I unlocked bootloader with HTCDev instructions and followed "unlocking" instructions found here. The phone picks up foreign SIM card because "Sim toolkit" app pops up as soon as I insert SIM card. But GSM option is still greyed out and I'm unable to select different network types. If I try switching to UMTS/GSM from settings - mobile data menu it simply says "no SIM in the phone, swithcing back to CDMA mode" and if from *#*#4636#*#* menu it doesn't let me select other network type. Also the radio is still off fore some reason... If needed I can take a brief video showing all settings I have.
I was surprised to see Verison account on Sprint phone, but telling you as is.
P.s. friend of mine owns unlocked H/K M8 and I compare his settings to mine, he has radio ON and GSM is not greyed out and he can switch network types back and forth.
Thanks for help!
mrMMMichail said:
Thanks for reply!
The phone is pure HK edition. Before sending it to me friend of mine (in the US) confirmed that phone works and activates on Sprint network. I even contacted Sprint to ask them if the phone is unlocked, and they said they had no request to unlock this particular phone and it is not blacklisted (clean ESN).
In about a week I recieved the phone in my country, checked bootloader and it was "Locked" (not "re-locked") and "S-on" running 4.4.4. Then I unlocked bootloader with HTCDev instructions and followed "unlocking" instructions found here. The phone picks up foreign SIM card because "Sim toolkit" app pops up as soon as I insert SIM card. But GSM option is still greyed out and I'm unable to select different network types. If I try switching to UMTS/GSM from settings - mobile data menu it simply says "no SIM in the phone, swithcing back to CDMA mode" and if from *#*#4636#*#* menu it doesn't let me select other network type. Also the radio is still off fore some reason... If needed I can take a brief video showing all settings I have.
I was surprised to see Verison account on Sprint phone, but telling you as is.
P.s. friend of mine owns unlocked H/K M8 and I compare his settings to mine, he has radio ON and GSM is not greyed out and he can switch network types back and forth.
Thanks for help!
Click to expand...
Click to collapse
That means the phone is not SIM unlocked. Check the different threads on how SIM unlock under Sprint forum. Once it is SIM unlocked you will receive the gsm signal and you should be able to make calls. If your friend had contacted Sprint (if he was the owner of the phone) for SIM unlock they could have done it in a minute (they do for international travel). Well, anyways there are different methods to SIM unlock and make WCDMA work on your phone. Before that if you want to try changing the network type, use this app - https://play.google.com/store/apps/details?id=de.mangelow.network works very well.
Also, I am not sure for gsm if you even need MEID. If you want to restore the original MEID, try this link - http://androidforums.com/threads/guide-how-to-restore-service-if-youve-lost-your-meid.352598/
Good Luck!
Cashreedhar said:
That means the phone is not SIM unlocked. Check the different threads on how SIM unlock under Sprint forum. Once it is SIM unlocked you will receive the gsm signal and you should be able to make calls. If your friend had contacted Sprint (if he was the owner of the phone) for SIM unlock they could have done it in a minute (they do for international travel). Well, anyways there are different methods to SIM unlock and make WCDMA work on your phone. Before that if you want to try changing the network type, use this app - https://play.google.com/store/apps/details?id=de.mangelow.network works very well.
Also, I am not sure for gsm if you even need MEID. If you want to restore the original MEID, try this link - http://androidforums.com/threads/guide-how-to-restore-service-if-youve-lost-your-meid.352598/
Good Luck!
Click to expand...
Click to collapse
Hey!
FINALLY!!! I got the phone unlocked!
I decided to write original MEID/ESN to the phone with CDMA Tools app and right after reboot the phone said "switching to international mode" and hooked up to my carrier's network. I suspect I got it unlocked a long time ago, but couldn't complete the unlock due to zeroed out MEID/ESN.
I'm sharing this info with all people here who got stuck with the "unlock" - before throwing your phone away check if it displays MEID normally. If not, then check original MEID/IMEI/Serial number in bootloader - barcode and write it down. Then write it to the phone with CDMA tools.
If someone needs an advice, just ask.
HTC one 2017 Same problem
mrMMMichail said:
Hey!
FINALLY!!! I got the phone unlocked!
I decided to write original MEID/ESN to the phone with CDMA Tools app and right after reboot the phone said "switching to international mode" and hooked up to my carrier's network. I suspect I got it unlocked a long time ago, but couldn't complete the unlock due to zeroed out MEID/ESN.
I'm sharing this info with all people here who got stuck with the "unlock" - before throwing your phone away check if it displays MEID normally. If not, then check original MEID/IMEI/Serial number in bootloader - barcode and write it down. Then write it to the phone with CDMA tools.
If someone needs an advice, just ask.
Click to expand...
Click to collapse
Hey man, thanks for posting your solution! i'm glad i don't have to throw my phone away after all...
I would really appreciate if you could explain more of how to use the CDMA tools to write the original MEID/ESN to the phone. I'm from Mexico so if it's posible that you can use a low level english or provide a link to a guide or tutorial, it would be extra awesome ! Thanks again
I'm having a tough timw getting the meid in place, looks it just keeps reverting to old. Are you using DFS or CDMA ?
mrMMMichail said:
Hey!
FINALLY!!! I got the phone unlocked!
I decided to write original MEID/ESN to the phone with CDMA Tools app and right after reboot the phone said "switching to international mode" and hooked up to my carrier's network. I suspect I got it unlocked a long time ago, but couldn't complete the unlock due to zeroed out MEID/ESN.
I'm sharing this info with all people here who got stuck with the "unlock" - before throwing your phone away check if it displays MEID normally. If not, then check original MEID/IMEI/Serial number in bootloader - barcode and write it down. Then write it to the phone with CDMA tools.
If someone needs an advice, just ask.
Click to expand...
Click to collapse
I got a Sprint locked N950U device today from a third party, that I'd wish to unlock to work with any (international) carrier. I checked the IMEI and it's listed as clean. However, when I put a t-mobile card in, or a European SIM, and restart the phone I don't get the 'Enter network unlock code' dialog. After the OTA update I do get Sprint OMADM notification about trying to register the phone on the network, but since I don't have a SIM plan it fails. Do I first have to have the phone running registered on Sprint (or MVNO?) and then can switch to another carrier?
Also, when I go to at least two unlocking services online, and enter the make and model of the phone and IMEI, I never get an e-mail with unlock details and the form submission button just keeps saying 'Please wait'.
alh84001 said:
I got a Sprint locked N950U device today from a third party, that I'd wish to unlock to work with any (international) carrier. I checked the IMEI and it's listed as clean. However, when I put a t-mobile card in, or a European SIM, and restart the phone I don't get the 'Enter network unlock code' dialog. After the OTA update I do get Sprint OMADM notification about trying to register the phone on the network, but since I don't have a SIM plan it fails. Do I first have to have the phone running registered on Sprint (or MVNO?) and then can switch to another carrier?
Also, when I go to at least two unlocking services online, and enter the make and model of the phone and IMEI, I never get an e-mail with unlock details and the form submission button just keeps saying 'Please wait'.
Click to expand...
Click to collapse
For Sprint's registeration/activation nag, have you tried disabling the responsible packages using an app like Package Disabler? If not, do that and see if still getting the unlock message. Worst case it will at least take care of the other nags. If you still get the unlock code message then try contacting Sprint to unlock. If you go 3rd party service, I've used cellunlocker dot net before.
i found samsungphoneunlock they unlock my note 8 from sprint via remote connection, someone has connected to my laptop and i follow some instructions and they unlock the phone for me..they told me sprint phone do not ask for code..i hope this helps..cheers
Trying to get my Note 8 working on Total wireless. It's supposedly and unlocked phone, but it does have AT&T boot screen. I activated my service, but now it will not work at all. When I try to call, it says "emegency calls only". Does anyone have any idea why it might be doing this? I'm attempting a factory reset right now, in hopes of that working.
Do you have baseband & IMEI? Is knox tripped / rooted? If so, do you have EFS backup?
You may need to contact your carrier, perhaps some sort of activation in the network is needed
Bought second hand? Check with ATT, whether phone is actually unlocked.
I agree, sounds like you bought second hand. If you bought a brand new unlocked model you would not have any carrier boot screen.
You'd have to check if it actually is sim unlocked & if it is it could be as simple as wrong AP settings.
PSA for Sprint Moto z3 Play. After the last software update to Build OCW28.70-47, a factory reset caused my phone to no longer read my sim card and appears to somehow have relocked the phone to Sprint. Prior to this software update and reset, the phone read my T-Mobile sim card fine and connected to the network. Calling Sprint verified that my device was already sim unlocked. Calling T-Mobile and they can't do anything on their end. Lastly calling directly to Motorola, and they confirmed that they have already received other calls and that they are working on a software update to fix this glitch. For now, this leaves me with a phone I can't use until this software update fixes it. So just sharing here so others in this situation won't be in the same boat.
LBN1 said:
PSA for Sprint Moto z3 Play. After the last software update to Build OCW28.70-47, a factory reset caused my phone to no longer read my sim card and appears to somehow have relocked the phone to Sprint. Prior to this software update and reset, the phone read my T-Mobile sim card fine and connected to the network. Calling Sprint verified that my device was already sim unlocked. Calling T-Mobile and they can't do anything on their end. Lastly calling directly to Motorola, and they confirmed that they have already received other calls and that they are working on a software update to fix this glitch. For now, this leaves me with a phone I can't use until this software update fixes it. So just sharing here so others in this situation won't be in the same boat.
Click to expand...
Click to collapse
Quick question, did you unlock it through Sprint? How's the service and reception on it?
I'm on T-mobile and thinking of buying a Sprint variant to unlock and use with T-mo.
Thank you
I got this phone from a reseller already unlocked thru Sprint. For the short time it worked on T-Mo before it got relocked, service and reception was fine. But my advice is Don't Do It! Buy yourself the fully unlocked version, don't bother with a Sprint model to unlock as it is not worth the hassle; plus the fully unlocked version has 64gb versus 32gb on the Sprint version. Unless you are on Sprint, don't get the Sprint model!!! My story is similar to hundreds of other people with other phones having much difficulty in getting a Sprint model unlocked to work on other carriers (e.g. Essential phone has lots of similar problems).
UPDATE: Was able to go to a Sprint store, get a sample Sprint sim, insert and request the UICC unlock code and it got pushed through again so now my X3 is again unlocked for any carrier and now works with my T-Mo sim. So you need a Sprint sim to get that unlock code pushed thru, won't work just on wi-fi without that Sprint sim!
have an update for us to hear? this xt1929-3 still unlocked...
we bought this model (sprint) as a cheap gamble off ebay and it was the best thing. put in my redpocket gsm-t sim this morning and it says in the system update setting under uicc unlock "the device is unlocked for any sim card". that was even after unlocking the bootloader last night. thought we were going to need to do some modding to get away from sprint but didnt have to! so thrilled we will have this nice phone for the wife to enjoy.
I appear to be in one of those samsung lock horror stories. I purchased a paid off verizon s21 ultra that was suppose to be unlocked but after i put my tmobile sim into it works for 5 minutes perfectly then an error pops up saying unable to change carrier call verizon customer support. So i did long story short i got no where. So i filed an FCC complaint and got in contact with a verizon executive and he got in contact with who i bought the phone from and they provided all the paperwork proving it was paid off and he reprocessed the unlock request and said it will now for sure be unlocked and it didnt unlock so i contacted samsung like he said for me to do if it didnt so i did and they told me to wait 48 hours for it to process. 48 hours later guess what its still not unlocked so i call samsung back and they said verizon still hasnt released it supposedly and there is nothing they can do and i need to go back to verizon. Im stuck in an endless loop of verizon executives telling me to call samsung and samsung telling me to call verizon.
What is there left for me to do now? This is stupid why is it not unlocking... The only thing that i can think is left is that the phone is flashed with stock firmware and not verizon firmware to remove the bloatware. But that seems like it shouldnt matter. Also the phone never asks for an unlock code it just says call verizon customer service.
It's more a Verizon lock horror, not Samsung.
Flashing other FW won't solve your issue.
OnnoJ said:
It's more a Verizon lock horror, not Samsung.
Flashing other FW won't solve your issue.
Click to expand...
Click to collapse
Any other tips you have?
Return to seller and demand refund...
DodgeTransmissionsGoBoom said:
I appear to be in one of those samsung lock horror stories. I purchased a paid off verizon s21 ultra that was suppose to be unlocked but after i put my tmobile sim into it works for 5 minutes perfectly then an error pops up saying unable to change carrier call verizon customer support. So i did long story short i got no where. So i filed an FCC complaint and got in contact with a verizon executive and he got in contact with who i bought the phone from and they provided all the paperwork proving it was paid off and he reprocessed the unlock request and said it will now for sure be unlocked and it didnt unlock so i contacted samsung like he said for me to do if it didnt so i did and they told me to wait 48 hours for it to process. 48 hours later guess what its still not unlocked so i call samsung back and they said verizon still hasnt released it supposedly and there is nothing they can do and i need to go back to verizon. Im stuck in an endless loop of verizon executives telling me to call samsung and samsung telling me to call verizon.
What is there left for me to do now? This is stupid why is it not unlocking... The only thing that i can think is left is that the phone is flashed with stock firmware and not verizon firmware to remove the bloatware. But that seems like it shouldnt matter. Also the phone never asks for an unlock code it just says call verizon customer service.
Click to expand...
Click to collapse
First, did you verify that the unit is paid off?
Second, do you know anyone that has verizon?
Don't know if it will work, but I would try flashing the unit back to stock Verizon firmware and finding someone who has a verizon sim card.
Verizon units kind of unlock on their own. It is troubleshooting I would try because I do not believe the unit will unlock on U1 software on its own. Once it can get unlocked then flash back.
I suggest someone who has a verizon active SIM as it may help in it unlocking even though you can connect through WIFI
yygemmi770 said:
First, did you verify that the unit is paid off?
Second, do you know anyone that has verizon?
Don't know if it will work, but I would try flashing the unit back to stock Verizon firmware and finding someone who has a verizon sim card.
Verizon units kind of unlock on their own. It is troubleshooting I would try because I do not believe the unit will unlock on U1 software on its own. Once it can get unlocked then flash back.
I suggest someone who has a verizon active SIM as it may help in it unlocking even though you can connect through WIFI
Click to expand...
Click to collapse
The verizon executative said it was guaranteed paid off and he unlocked it remotely again. But it does have u1 firmware on it im guessing i need to use frija and download the vzw firmware? And will another unlock request need to be processed again? And none of my friends have verizon due to how much of a ripoff they are lmao but i can have another verizon demo sim put in at another verizon store. I feel like i would have to file anpther fcc complaint just to talk to another verizon executive.
DodgeTransmissionsGoBoom said:
The verizon executative said it was guaranteed paid off and he unlocked it remotely again. But it does have u1 firmware on it im guessing i need to use frija and download the vzw firmware? And will another unlock request need to be processed again? And none of my friends have verizon due to how much of a ripoff they are lmao but i can have another verizon demo sim put in at another verizon store. I feel like i would have to file anpther fcc complaint just to talk to another verizon executive.
Click to expand...
Click to collapse
I believe for it to be unlocked or at least go through the process, the verizon U package is what I would flash, but you may be in a little bit of a issue if you don't have a verizon SIM on hand, even if not activated.
There are multiple ways to get it to flash back to U. I would use a patched ODIN and just flash the appropriate files from somewhere like samfw.com
If he sent out the remote unlock, it is very possible that once you flash back to U verizon package and connect to WIFI and go through the setup process etc. It may just unlock on its own. If you do not have a Verizon SIM card, leave your SIM out of the phone while going through the initial setup. You will need WIFI.
I would start with a clean flash just to be safe.
yygemmi770 said:
I believe for it to be unlocked or at least go through the process, the verizon U package is what I would flash, but you may be in a little bit of a issue if you don't have a verizon SIM on hand, even if not activated.
There are multiple ways to get it to flash back to U. I would use a patched ODIN and just flash the appropriate files from somewhere like samfw.com
If he sent out the remote unlock, it is very possible that once you flash back to U verizon package and connect to WIFI and go through the setup process etc. It may just unlock on its own. If you do not have a Verizon SIM card, leave your SIM out of the phone while going through the initial setup. You will need WIFI.
I would start with a clean flash just to be safe.
Click to expand...
Click to collapse
What's a patched Odin? I've only used regular Odin can you send a link to the patched one?
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
DodgeTransmissionsGoBoom said:
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
Click to expand...
Click to collapse
BAM!!!!! Glad it worked! I work with phones all day long and that was the protocol I would have used glad it worked out!
DodgeTransmissionsGoBoom said:
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
Click to expand...
Click to collapse
Hello, I have encountered the same problem. Can you tell me the solution to this problem?
chen2luqi said:
Hello, I have encountered the same problem. Can you tell me the solution to this problem?
Click to expand...
Click to collapse
You literally quoted the answer
Verizon firmware has an app called "Network Unlock". Perhaps at the 60 day mark, the phone automatically unlocks. However, if on the unlocked U1 firmware, there is no framework to remove the lock. It'd be interesting to see exactly how the Verizon unlock process works.
Guyinlaca said:
Verizon firmware has an app called "Network Unlock". Perhaps at the 60 day mark, the phone automatically unlocks. However, if on the unlocked U1 firmware, there is no framework to remove the lock. It'd be interesting to see exactly how the Verizon unlock process works.
Click to expand...
Click to collapse
It is somehow tied into their U package software and I am assuming unlocks it at the modem level in background processes. It's like the "signal" they send out can only be detected on their U package. I've seen it many times where Verizon phones automatically unlock themselves when restored to original package from U1.
yygemmi770 said:
It is somehow tied into their U package software and I am assuming unlocks it at the modem level in background processes. It's like the "signal" they send out can only be detected on their U package. I've seen it many times where Verizon phones automatically unlock themselves when restored to original package from U1.
Click to expand...
Click to collapse
I can confirm this works on my s21+ that was on verizon network, and was supposedly networked unlocked. Service carrier software said vzw/vzw, vzw/vzw. Tried to switch to tmobile with no luck with sim card swap. 5 minutes, error message about cannot which carriers, please call Verizon. Was on SM-996U1. So I tried to flash to SM-996U1 TMB, then SM-996U1 VZW, then, SM-996U1 XAA. No luck. Then I flashed, hesitantly, with SM-996U VZW . I thought that would put all verizons bloatware on it. Reseted phone and it did put all verizon bloatware on it. Then the magic! I installed my new tmobile sim, and a message appeared and asked if I wished to switch carriers. YES!!! phone rebooted to tmobiles network with no verizon errors. I checked service carrier software and it was TMB/TMB, VZW/VZW. I flashed phone again to SM-996U1 XAA. I rebooted and service carrier software was TMB/TMB, TMB/VZW! I then checked for software update, took update, and all it good! Thanks for all the information here. Took me days to find it and understand it and try it!!
Hi, folks. I am facing the same issue with my S21 5G (SM-G991U). I am also told that the phone paid off and clean. I am not sure what version I am on currently. I have tried SamKey, but that didn't work. Any help would be appreciated. Thank you in advance.
hoorrus said:
Hi, folks. I am facing the same issue with my S21 5G (SM-G991U). I am also told that the phone paid off and clean. I am not sure what version I am on currently. I have tried SamKey, but that didn't work. Any help would be appreciated. Thank you in advance.
Click to expand...
Click to collapse
Does your device boot up Verizon and have all the Verizon apps?
bigkahuna7660 said:
I can confirm this works on my s21+ that was on verizon network, and was supposedly networked unlocked. Service carrier software said vzw/vzw, vzw/vzw. Tried to switch to tmobile with no luck with sim card swap. 5 minutes, error message about cannot which carriers, please call Verizon. Was on SM-996U1. So I tried to flash to SM-996U1 TMB, then SM-996U1 VZW, then, SM-996U1 XAA. No luck. Then I flashed, hesitantly, with SM-996U VZW . I thought that would put all verizons bloatware on it. Reseted phone and it did put all verizon bloatware on it. Then the magic! I installed my new tmobile sim, and a message appeared and asked if I wished to switch carriers. YES!!! phone rebooted to tmobiles network with no verizon errors. I checked service carrier software and it was TMB/TMB, VZW/VZW. I flashed phone again to SM-996U1 XAA. I rebooted and service carrier software was TMB/TMB, TMB/VZW! I then checked for software update, took update, and all it good! Thanks for all the information here. Took me days to find it and understand it and try it!!
Click to expand...
Click to collapse
From my experience, Verizon phones will not unlock unless on the U package, the U1 never allows the unlock to be processed.
yygemmi770 said:
Does your device boot up Verizon and have all the Verizon apps?
Click to expand...
Click to collapse
It does not boot up with Verizon but it does have a few Verizon apps included (it has Call Filter and Digital Secure) installed. The current version of the software is G991USQS6EWD5. Service provider version is SQOMC_SM-G991U_OYN_SPR_13_0020 SPR/SPR,SPR/VZW.
hoorrus said:
It does not boot up with Verizon but it does have a few Verizon apps included (it has Call Filter and Digital Secure) installed. The current version of the software is G991USQS6EWD5. Service provider version is SQOMC_SM-G991U_OYN_SPR_13_0020 SPR/SPR,SPR/VZW.
Click to expand...
Click to collapse
Are you using this phone with Verizon service? From info you provided, your phone thinks you are using Sprint. It's a SPR CSC. You need to change the CSC to VZW. You need to bring the phone back to it's original state for any attempt of the unlock "processing".