Hi folks,
since oct. 8th 2015 I've got the Note 5 (920c) ... The best phone I ever had
Today it happened - Phone on table, left the room, and my junior (playin' with the phone) did the pen in the wrong way back in the slot ....
Got it out again, but the pen will not be recognized anymore. After reading some articles I know now, that's PENGATE, it's a physical (plastic) problem, and NOT software ....
The phone is just 3 months old. But from me in germany (sent from UK), Samsung Germany told me that's an egypt device (identified by IMEI). - I can contact the dealer ... what to you mean ... will it be covered by warranty??
Thanks,
a sad kangaroo ... :crying:
I'm sorry for that, but I suppose that kind of damage isn't covered by warranty.
Update: The item came back, repaired on warranty ?.
Great Job, Samsung ?
Now that's a good news!...but man 2 months is a loooong time...all of us in Europe we took this kind of risk buying this marvellous device so far away ?.
What seller was so kind for you?
Envoyé de mon SM-N920C en utilisant Tapatalk
The Note 5 was picked up by Fedex on Feb, 18th in Germany, and received on Feb, 23rd in Hongkong. It came back on March, 18th. Many thanks to the eBay-Seller "T-Dimension". Very recommended. Ordered in Hongkong, delivered from UK (egypt item). Repair was picked up by FedEx, and came back by DHL. Also great job, Samsung.
Happy again
Related
Hi everyone
Any news on the UK release? Any insiders know when O2, T-mobile, orange might be releasing it?
Thanks!
The only thing I know about is that HTC have given a "worst case scenario" date (and everything generally is a worst case scenario with them) of the 23rd of June for the unbranded (HTC branded, to be specific) version. I don't actually know whether or not the delay that has affected the unbranded versions will affect the branded versions (i.e. O2 XDA Diamond, T-Mobile whatever).
First stock was delivered on Friday but I missed that order so my order is being delivered on Thursday. Getting really excited now. Wondered whatg i should do with my aging tytn?
35mmslr said:
First stock was delivered on Friday but I missed that order so my order is being delivered on Thursday. Getting really excited now. Wondered whatg i should do with my aging tytn?
Click to expand...
Click to collapse
Hope you havent ordered with TotalPDA. They're TotalLYERS
Fortunately not. I am (hopefully) getting mine from insight. Getting worried now though due to so many people getting stuffed by other suppliers.
I pop into an Orange shop yesterday and the fella there said that it popped up on they're intra net as a 'coming soon' last week. And that it usually means its out within 6 weeks, fingers crossed we've only got 5 more weeks!
im waiting for orange too
i just check the site and there is nothing on the comming soon for the diamond
i hope i get mine before i go to hong kong for a holiday (sept)
not to say that ill also be looking at what phones they have to offer there too
ARGH! SOB. Just spoke to my supplier and he told me the uk dist has pushed the delivery date back to July! B*ll*x. Might cancel the order now and just wait for the Touch Pro
35mmslr said:
ARGH! SOB. Just spoke to my supplier and he told me the uk dist has pushed the delivery date back to July! B*ll*x. Might cancel the order now and just wait for the Touch Pro
Click to expand...
Click to collapse
Which supplier is that?
35mmslr said:
ARGH! SOB. Just spoke to my supplier and he told me the uk dist has pushed the delivery date back to July! B*ll*x. Might cancel the order now and just wait for the Touch Pro
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Click to collapse
July is pretty bad - especially considering the fact that the orignal release was planned for early June. I'm getting quite worried now that I won't get my Diamond for ages...
But I won't consider the Touch Pro unless the Diamond's release date is pushed all the way back to within a week or two of the Toch Pro's release date...
I read on a blog that orange will have it June 22nd.
I personally prefer the O2 design, with the rear panel that won't catch finger prints and the blue touch flo style.
I spoke to 5 O2 stores in and around glasgow, and not one of them agreed with any other about the release of diamond, ive had everything from "never heard of it" to "christmas, cuz we don lese ones ight new" (translated for normal folk, he said they dont release phones at ths time of year and it'll be more like christmas)
in short, no one has the first foggiest when O2 will release
Got mine...
Got mine from expansys. It looks like they are the only site with actual stock. Arrived yesterday and even came with a free DECT/VOIP phone - which I will probably never use!
Its a very nice device, although Opera takes a little getting used to. Was a bit concerned about battery life, but second overnight charge seems to have sorted it out.
Horse
Insight is my supplier. Looks like even Expansys have changed it to 25June this a 13 day delivery time. Why do they do this to us?
This is exactly what happened with the Cruise and one of the reasons I decided to bite the bullet and pay the extortionate Expansys prices.
All you guys still waiting have my sympathies, I know what it's like.
On the bright side of things though I can assure you all it's worth waiting for. Once you've tweaked it that is
Be Carefull
horse_dung said:
Got mine from expansys. It looks like they are the only site with actual stock. Arrived yesterday and even came with a free DECT/VOIP phone - which I will probably never use!
Its a very nice device, although Opera takes a little getting used to. Was a bit concerned about battery life, but second overnight charge seems to have sorted it out.
Horse
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Click to collapse
I am having a huge problem with Expansys... I got mine a few days ago! Its a dodgy GREY HongKong import job!
Juggles said:
I am having a huge problem with Expansys... I got mine a few days ago! Its a dodgy GREY HongKong import job!
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Click to collapse
huge problem? or the problem is that its an import?
Its conclusive now that expansys are selling the grey imports - its not just a theory - i thought everyone knew already!
Anyway you can return (distance selling regulations) and avoid any restocking fee because its not as advertised - they 'suggest' its a UK model.
Guys, how can I tell if it's a HK import? What to look for on packaging and/or device? I heard it finally came to Bulgaria and gonna go check it out someday next week. How to make sure it's the EU model?
register it with HTC club ... look for EU plug charge ... maybe ROM difference - not an WWE but customized for Bulgaria ?
I mean before I buy it...
It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
thank god you got it back, in india we are not so lucky at times.
corepda said:
thank god you got it back, in india we are not so lucky at times.
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Reslly ?? Waoh !! From Indian shops or whenever you order abroad ?
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
ibeqa said:
I bought my TyTN in Switzerland (not Expansys), after one month my cam had problems so I sent it for repairs. I had to wait for one month untill they sent it back. As far as I could see, device was sent to England for repair and then sent back.
Cheers
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Click to collapse
You're lucky... More than 2 times faster than for me !
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Alcibiade said:
It's the first time I am posting this kind of thread... But I would like to avoid others to run into the same problems as I did
Since I live in Asia I thought that for repair/replacement issues I'd better order my phone in the region. I picked Expansys HK since they seemed to have a good reputation
The original purchase went well, I got delivered quite quickly and was very happy about the service (Sending email when goods are shipped, etc, etc...)
The problem is after only 2.5 months of usage my HTC Touch Pro 2 failed on me: the screen was scrambled (white,red and blue dots all over the screen). This without any particular reason (I treat my phone correctly). The phone was still working, but definitely the graphic output was dead. I could receive calls though and output to an external screen
After only 2.5 months of use, without any bad treatment of the phone you just think "**** happens, just bad luck, I'll ship it and should get back quickly another unit or a quick repair"
I waited 2 months. I had to call and email several times to push and get feedback. I the understood the phone was shipped from Expansys HK to Expansys UK. Then Expansys UK snet it to HTC UK. Where the phone was probably shipped back to China... (This I dont know, just personal speculation). I cant believe it takes 2 full months to fix a phone. Maybe expansys let it rot somewhere and only woke up after several complains. Maybe it actually needed 2 months of manpower to fix (In which case I'd say that HTC had better give me a new one)
Anyway terrible management of the issue. Bad communication with the customer with no care at all (btw what I am supposed to do for 2 months without a phone...). I received my phone today with not even a short letter of apology for teh 2 months delay, or explanation of what went wrong with the phone (I guess I deserve this at least. I paid 800 USD a few months earlier for taht phone no ? Just the phone simply put in a tiny bubble bag. My screen protector is torn at several angles, I'll need to buy a new one. Expansys didn't even think as a "present" to put one to replace the one that was scrapped (By them ? By HTC ?). HTC happily upgraded to Win 6.5. Cool ! But all my contacts, emails, settings, etc... were erased
What to say ? Nothing... Just don't buy from there or if you do cross fingers your phone won't break. Maybe I am too harsh, maybe you get the same experience with other shops... I just know my next purchase wont be from there (My previous phone was an HTC Hermes bought in Japan, I had issues once, it took 1 week to fix. Night and day...)
Click to expand...
Click to collapse
Well it's been 11 years... I have no clue how they currently perform.
I live in HK too and there are now a lot of other convenient shops here anyway. Also international shipping has become cheaper and much more convenient so lots of options these days to order a phone or a tablet.
ccchan234 said:
hi~
thanks for reporting on us the expansys, but it make me WILL buy one from them.
Now it's 2020, I wanna a redmi note 9 pro (india) aka redmi note 9 s (global), codename curtana.
In hong kong we only have joyeuse. in which it's less popular in XDA, as curtana is sell in india and outside india,
yet joyeuse is someplaces + not in india.
expansys is almost the only way I can buy a curtana, with some qurantee.
1. you quranteed expansys ships good product AT first at least. Hope it's sealed, look brand new and not touched
by others
2. you quranteed they provide repair service.
For the duration, it's reasonable,
I live in hongkong which is 1 hr far from china,
but at one time I sent a US 100 tablet to another dealer and send back to China,
it DID take a WHOLE MONTH.
it's the speed for repair.
two months for you is reasonable, as you see 1hr from china need 1month period.
It's a little bit overpriced for me however.
in HK the joyeuse cost usd200, with 1 yr warranty.
expansys curtana cost usd200 but only 6mo warranty, they charge u usd30 more for a total of 1yr warranty.
anyway thx for the report on expansys
Click to expand...
Click to collapse
So i went to the high street to get the note today but it was sold out -_-
I was wondering if anyone bought it from amazon.co.uk? I am really sceptical about buying it online because of all the screen issues as i dont have the time to ship it off for replacements.
Should i wait for restock ? or just go with amazon and cross my fingers that it wont have any screen issues ?
i also have same question
I just walked into my local phones4u. They had plenty in stock. I had no joy with any of the main operators stores, O2, Vodafone or orange. Had to sign up for my first 18 month contract, no go on a 12.
Not tried yet, but been reading the new firmware sorts some screen issues.
I am visiting London and bought it at the Samsung/Bose store on Tottenham. It was £599 but I do get a VAT refund. After watching me play on it, my friend bought one as well.
Sent from my GT-N7000 using XDA App
nowhere near london :-(
I guess ill buy it from amazon and see how it goes!
I bought one from amazon a few days ago and I had no problem. I did one day shipping and the phone itself has no issues.
I also bought from Amazon, ordered on the 20th, received on the 23rd, no issues.
Came in German, with instructions on how to switch it to English. Rooted, updated to KK7, works fine.
I would like to buy the phone on one of these websites but they are out of stock for almost 1 month. They also keep pushing the "IN STOCK" date and let people to buy the phones even when they are still out of stock...
Are they waiting for delivery from China and the phones are grey import, or why is this happening? Thanks.
It could be that Sony recalled a batch. In the end we can only speculate. It's weird that both companies don't have any stock left.
Sent from my C6603
Sony is selling in US market now and may be having difficulty keeping up with demand. Ship dates they post are based on stock estimates coming from Sony and when Sony pushes their stock dates to the resellers then Clove / Handtec update those same dates on their websites.
handtec
I've just got mine from Handtec , they dont have any in stock , but have been emailing me every day with an update , they said this week they will have stock . lets see !
It seems that the compact device has bigger demand than Sony was expecting.
Katsigaros said:
It seems that the compact device has bigger demand than Sony was expecting.
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Well they were the first to cover the demand for a flagship spec phone in a "compact 4.6" factor.. Hate those watered down mini alternatives.
Dsteppa said:
It could be that Sony recalled a batch. In the end we can only speculate. It's weird that both companies don't have any stock left.
Sent from my C6603
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I was hoping this is the case too.
Sony has seen the problem with fragile glass and has quietly gone and fixed the issue behind the scenes and is now producing better units... fingers crossed this is the reason anyway.
I've asked yesterday in Handtec chat when the phone will be in stock, the answer was "end of this week". Will wait
Its Wednesday.. both clove and handtec have said it will be in Thursday !... Handtec did say to be did i want my money back ? or am I happy to wait ...
On Handtec.co.uk is stated:
Availability: Due in Soon - Order Now (Expected date 27 Nov, 2014)
It's been sold out since mid October...
On Clove.co.uk is stated:
SOLD OUT. Further stock delayed until 14th November (sold out since mid October and stated: Further stock delayed until end of October, the until 11th November, until 13th November, now until 14th November)
What the heck is going on? :crying:
Contacted Handtec today regarding my order - initially told at the start of the week to expect delivery end of week. Told yesterday expected stock on friday/monday. Told today Sony have pushed back delivery of stock for 2 weeks!
Ok, I think it's time to buy the phone somewhere else..
dlau77 said:
I was hoping this is the case too.
Sony has seen the problem with fragile glass and has quietly gone and fixed the issue behind the scenes and is now producing better units... fingers crossed this is the reason anyway.
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Click to collapse
Is this true? Source?
I got mine a few weeks ago and I'm panicking because Case-Mate is still out of stock and I'm scared of cracking the glass. Should have I waited for the fix?
Last week there was a note on clove.co.uk, that Sony z3c will be in stock on November 14th, and i saw it in stock during the day, but around 4pm the black model becomes out of stock till 24th...
Got mine from handtec on Monday , they said they had some "emergency " stock in , they have been over whelmed by the demand , so its first come first serve basis.
But there still a note on Handtec that will be in stock on Nov 27th. How did u know that they have anything?
dima_vy said:
But there still a note on Handtec that will be in stock on Nov 27th. How did u know that they have anything?
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Click to collapse
Buy it from mobileohonesdirect.co.uk
Despite another user on this forum having a negative experience with them, I received my handset within 2 days, and despite my gripes with the somewhat inconsistent camera quality, I even rang them up to initiate a refund and the woman I spoke to was very helpful.
Just need to decide whether I actually want to send it, and then fork out so much more money for an iPhone 6...
I don't think they provide international shipment. Will wait for stock at clove or handtec
For those interested: available on www.clove.co.uk (black and red). On www.handtec.co.uk expected tomorrow
Hi
Did anyone get an order in for a Gear VR which had an estimated dispatch date of the 6th March 2015 - I still have no update but ordered over a month ago.
Cheers
Will
Hi I ordered mine 18th Feb with a ship date of 6 march but received it on the 27 Feb
I ordered mine on 17 Feb Feb with 6 March dispatch date and it is being prepared for dispatch today.
Obviously they are not dispatching according to order date as I would have received mine before the last poster.
I have ordered mine at 14 of Feb and received the device at 26th.
are your orders with the bluetooth controller ,mine has the bundled controller as has been prepared for dispatch ,
spoke to samsung earlier in the week and the customer service lady stated that we probably not receive it till monday as they do not deliver saturday.
vinceemmery said:
are your orders with the bluetooth controller ,mine has the bundled controller as has been prepared for dispatch ,
spoke to samsung earlier in the week and the customer service lady stated that we probably not receive it till monday as they do not deliver saturday.
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Click to collapse
That's a good point for I've ordered the Bluetooth controller bundle and that might explain the delay.
Thanks for the Monday delivery information, saves me staying in Saturday.
Please don't take the monday delivery as gospal ,but it seems that might be the case as it has not gone out for delivery yet and is still at the distribution warehouse at my end at 5.pm on friday
My order has been dispatched and there is a tracking number but when I click on it nothing happens. Any idea why the tracking number link is not working?
I've not received an email from Samsung confirming that the order has been dispatched
Solved it. You don't click on the tracking number, you click on the text "Tracking your shipment" which precedes it.
Thanks all - spoke to samsung today and there is a delay due to game pad. Was told that some might be shipping without game pad for the time being and the game pad arriving two weeks later. I ordered on the 2nd February and just received a text now that delivery is arranged for Monday.
Update - mine is now getting delivered today
Manwithoutaphone said:
Update - mine is now getting delivered today
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Lucky you, mine still says "06th March 2015 time 18:33 Booked /Awaiting Collection"
With an expected delivery date of Monday 9th March 2015.
I've just rung UKMail and they said the item was collected from Samsung at 12:30 yesterday but not delivered today because Samsung had not requested next day or express delivery.
mine now updated states 12.30 today (saturday) that "delayed" and is still on awaiting collection .
spoke to samsung they blamed late friday bookings for collection for uk mail and said mine SHOUID be here monday or tuesday WTF
WHERE IS THE EXPRESS SHIPPING it stated that i was going to get when i ordered ? also it states uk mail don't deliver saturday on the uk mail website that i looked at .
totally shambolic way to treat customers again waited a month for a complete balls up
Yes I am complained on Friday for getting vague answers from Samsung when they have had my money for a month already. Mine has been delivered now - I was sent an hour time frame today but the tracker showed the delivery date as 9/2 but it came right within the hour today.
Just got mine today just backing up the memory card and then coping the entire memory card to my current 64gb card then will try.
You guys are lucky that you can even order one ..I live in Guernsey and I spoke to samsung who tell me they will not deliver here. They did say I could try a different samsung site like samsung France or Germany but didn't know if they would ship either.
so great help really so much for a multi billion pound company that can't even send a parcel to Guernsey.
I really don't want to have to buy a 2nd hand one from eBay ..but what other choice is there?
oxfordcomma said:
You guys are lucky that you can even order one ..I live in Guernsey and I spoke to samsung who tell me they will not deliver here. They did say I could try a different samsung site like samsung France or Germany but didn't know if they would ship either.
so great help really so much for a multi billion pound company that can't even send a parcel to Guernsey.
I really don't want to have to buy a 2nd hand one from eBay ..but what other choice is there?
Click to expand...
Click to collapse
Guernsey is not the only place being shunned by Samsung. There are 9 experience shops in England and none in Scotland, you would think they could manage one in Glasgow and Edinburgh. Poor service for Scotland.