I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app
I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
Click to expand...
Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
Click to expand...
Click to collapse
Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
Click to expand...
Click to collapse
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
Click to expand...
Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks
In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.
LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.
kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
Click to expand...
Click to collapse
In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.
The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app
BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
Click to expand...
Click to collapse
This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.
Hi Guys,
My XZR fell down and it has got a huge crack from top right till bottom left. Touch isn't working.
Went to the service center. They said that screen isn't replaceable. They used to provide a new handset at half price,but as the production is stopped they can't do that now. But, they will provide a discount on any other model I select which is currently in production.
Can I buy the screen and do a DIY? or should I go for a different model?
By the way, I am from India.
Thanks
5stars said:
Hi Guys,
My XZR fell down and it has got a huge crack from top right till bottom left. Touch isn't working.
Went to the service center. They said that screen isn't replaceable. They used to provide a new handset at half price,but as the production is stopped they can't do that now. But, they will provide a discount on any other model I select which is currently in production.
Can I buy the screen and do a DIY? or should I go for a different model?
Thanks
Click to expand...
Click to collapse
you may try google to see if you can get LCD screen for your XZR somewhere ( ebay etc). also search youtube for dis-assembly of XZR so you will get some idea how to replace the screen
sourabhp said:
you may try google to see if you can get LCD screen for your XZR somewhere ( ebay etc). also search youtube for dis-assembly of XZR so you will get some idea how to replace the screen
Click to expand...
Click to collapse
Got the XZR dissembly video.. and blog..
https://www.youtube.com/watch?v=vz7Dwu_ItpM&list=UUAKQbVo3Iwcp7kCqUNsd7MA&index=4
http://www.witrigs.com/blog/sony-xperia-zr-tear-down/
Searching for screen..If anyone found it please post a link..
Thanks in advance.
5stars said:
Got the XZR dissembly video.. and blog..
https://www.youtube.com/watch?v=vz7Dwu_ItpM&list=UUAKQbVo3Iwcp7kCqUNsd7MA&index=4
http://www.witrigs.com/blog/sony-xperia-zr-tear-down/
Searching for screen..If anyone found it please post a link..
Thanks in advance.
Click to expand...
Click to collapse
LCD screen might cost 4-5 thousand
http://www.witrigs.com/sony-xperia-zr-replacement-parts
http://all-spares.com/en/products/L...2d4513256b2b23031363531d5513254b2323432a90500
From second link you can calculate estimated shipping price and delivery time and cost in Indian Rupee. You can give it to any local known mobile repairer to replace the screen and pay him his charges for replacing if you are not confident to do it
You can replace the screen but you'll lose the waterproof "feature" of your phone.
I cracked my Xperia Z and price to repair was about 60% of purchasing price. :silly:
So bought a Xperia ZR instead.:victory:
Jordi_b said:
You can replace the screen but you'll lose the waterproof "feature" of your phone.
I cracked my Xperia Z and price to repair was about 60% of purchasing price. :silly:
So bought a Xperia ZR instead.:victory:
Click to expand...
Click to collapse
Is there any way to retain the waterproof feature?
I guess as per the bold description the lcd is glued. Can we do that?
5stars said:
Is there any way to retain the waterproof feature?
I guess as per the bold description the lcd is glued. Can we do that?
Click to expand...
Click to collapse
Thibk so, but waterproof feature must be the reason why it's so expensive.
If a repair center says the repaired phone is waterproof again and it's not ....
Hi friends.I recently met with an accident . When I checked my phone, the display was completely cracked Both the LCD and the digitizer are not working. I am considering sending it to the Sony service center in UAE. I know that this doesn't come under warranty, since I damaged it myself (not exactly). My question is,what display will they replace the cracked display with? Like JDC,sharp or someother display? Are the jdc and sharp displays available in the market? Because I don't want someother cheap display.
Sorry for my bad English.
maharoof said:
Hi friends.I recently met with an accident . When I checked my phone, the display was completely cracked Both the LCD and the digitizer are not working. I am considering sending it to the Sony service center in UAE. I know that this doesn't come under warranty, since I damaged it myself (not exactly). My question is,what display will they replace the cracked display with? Like JDC,sharp or someother display? Are the jdc and sharp displays available in the market? Because I don't want someother cheap display.
Sorry for my bad English.
Click to expand...
Click to collapse
If you give it to Sony service center it will be JDC/Sharp or some OEM replacement.
The will not give a cheap display don't worry.
androidtweaker1 said:
If you give it to Sony service center it will be JDC/Sharp or some OEM replacement.
The will not give a cheap display don't worry.
Click to expand...
Click to collapse
Sorry. But I don't understand what do you mean by the OEM replacement since I am new to this topic. And how much does the JDC /Sharp displays cost?
Thanks for taking your time to reply me.
maharoof said:
Sorry. But I don't understand what do you mean by the OEM replacement since I am new to this topic. And how much does the JDC /Sharp displays cost?
Thanks for taking your time to reply me.
Click to expand...
Click to collapse
OEM refers to the company that originally manufactured the part/product.
The cost varies in different countries because of shipping,tax and other costs.
In UAE can be around 286 Dihrams
The display is the most costlier part in the phone. For the money i can get a new display instead i can buy a second hand Xperia Z.
I suggest you to try to sell the phone and grab some money then buy a second hand or buy a new phone if you have money.
I broke my xperia zr lcd a few months ago, and ever since i have trouble getting original lcd. In my country there is no support for this device, because it is for us market. I got one from ebay, it was broken, got one from aliexpress, it seems ok, but it was way of the original one. So please, would you help me out and post some online shops, even in your native language that sells genuine xperia zr lcd assembly? It needs to have lcd, touchscreen and frame alltogether.
bidzapfc said:
I broke my xperia zr lcd a few months ago, and ever since i have trouble getting original lcd. In my country there is no support for this device, because it is for us market. I got one from ebay, it was broken, got one from aliexpress, it seems ok, but it was way of the original one. So please, would you help me out and post some online shops, even in your native language that sells genuine xperia zr lcd assembly? It needs to have lcd, touchscreen and frame alltogether.
Click to expand...
Click to collapse
Here u go!
http://www.etradesupply.com/oem-son...-digitizer-assembly-black-with-sony-logo.html
http://www.amazon.com/Sony-Xperia-ZR-M36h-Replacement/dp/B00KQN8CQA
Laz said:
Here u go!
http://www.etradesupply.com/oem-son...-digitizer-assembly-black-with-sony-logo.html
http://www.amazon.com/Sony-Xperia-ZR-M36h-Replacement/dp/B00KQN8CQA
Click to expand...
Click to collapse
Genuine has frame attached to it.
This seems better, but would anyone from UK confirm that they sell only genuine parts?
https://www.gultek.eu/mobile-phone-...h-with-digitizer-in-black.html?keep_https=yes
Hi! I have had my device more than two years now so I'm not super sad, but yesterday when I took it out of my pocket it had some cracks in the screen, not very visible cracks, but apparently enough to destroy the touchscreen functionallity. I think I know what caused the cracks and it was my own fault but that's beside the point.
It will cost me $150 to get the screen repaired, and I'm wondering if it's worth it for that cost? I have looked at new phones and it seems hard to find anything that beats the Z1 in terms of hardware for 150 USD, or even 250, or even 350..
So maybe it's worth getting it repaired. What do you think? Thanks.
how about the c5 ultra or m5 aqua?
hasn4179 said:
how about the c5 ultra or m5 aqua?
Click to expand...
Click to collapse
Both of those phones seems to not be available like anywhere here in Sweden where I live. And 6" screen is too big for me. I didn't look up the picing of those phones, but I assume that they cost way over 150 USD.
Maybe it's worth sending it in for repair, otherwise it's a bit sad to throw away it when it's hardware is fully working, but just that I can't use it because of the broken touch. There are some downsides though, that they can't guarantee that it willl remain water-proof, and that the Z1 probably isn't going to get Android 6.
I have compared the hardware specs of Xperia Z1 against some other phones and it seems to be holding up pretty well, despite the fact that it's a 3 year old phone, or am I wrong?
If you don't want to spend money on a new phone then it would be worth having the screen replaced.
While you're at it, I'd also replace the battery with a quality replacement too, and shouldn't cost much more because that would have to come out anyway to get to the screen.
I've just replaced the battery on my Z1 because it wasn't holding charge anymore.
The Z1 is a good phone. I wouldn't bin it because of a broken screen.
MickieH said:
The Z1 is a good phone. I wouldn't bin it because of a broken screen.
Click to expand...
Click to collapse
Thanks for your answer and thanks for the advice of replacing the battery at the same time. Then it will be like brand new again
Ok, the total cost for Screen replacement + Battery replacement would be 218 USD, perhaps I'll get a discount because I'm already replacing the screen, but if not, 218 USD is not too bad.
I can't find any phone that has faster CPU, more ram, and overall better specs for that cost so.. yeah
1) Even now a new z1 will not cost any less than 350$.
2) You can never get a decent phone under or near 150$
Some midrangers can be bought in 250-350$. But don't compare them with recently demoted former flagship.
3) The only hope of getting a good phone with cheapest rates is with chinese oems
hasn4179 said:
1) Even now a new z1 will not cost any less than 350$.
2) You can never get a decent phone under or near 150$
Some midrangers can be bought in 250-350$. But don't compare them with recently demoted former flagship.
3) The only hope of getting a good phone with cheapest rates is with chinese oems
Click to expand...
Click to collapse
Yeah, that's what I thought. Thanks for your answers!
Guy's, question my Sony Xperia Z1 back camera is just showing black
screen when trying to take a photo… I think the people who fixed my screen damaged my camera or I damaged the sensor….
Since I have a AT&T LG G3, do u think I should replace the Z1 camera or unlock the LG G3 for T-mobile… Screen replacement is $100 I've paid, a camera replacement is $70 is it worth it…
Thinking That I can just use the $70 to unlock my AT&T LG G3 instead…
simonwela said:
Hi! I have had my device more than two years now so I'm not super sad, but yesterday when I took it out of my pocket it had some cracks in the screen, not very visible cracks, but apparently enough to destroy the touchscreen functionallity. I think I know what caused the cracks and it was my own fault but that's beside the point.
It will cost me $150 to get the screen repaired, and I'm wondering if it's worth it for that cost? I have looked at new phones and it seems hard to find anything that beats the Z1 in terms of hardware for 150 USD, or even 250, or even 350..
So maybe it's worth getting it repaired. What do you think? Thanks.
Click to expand...
Click to collapse
You can always buy a screen from eBay, just for 50$, not a big deal. I have changed it myself. good experience!
saddler2kx said:
Guy's, question my Sony Xperia Z1 back camera is just showing black
screen when trying to take a photo… I think the people who fixed my screen damaged my camera or I damaged the sensor….
Click to expand...
Click to collapse
You might want to complain the guy who fixed your screen or by making him check if your camera is connected to the mainboard? It's not easy to damage the camera I guess, but the thing is that you don't even need to touch the camera sensor to repair the screen...
To OP, I think 150$ is too much, sadly :/
By the way, mine broke too ! I will be getting this probably: http://www.ebay.ca/itm/LCD-Display-...630061?hash=item1e97e8b86d:g:TycAAOSwDNdVn3z3
Sorry for a canadian link
A little update: Today I bought a black Xperia Z5 Compact for €460
Thanks everyone that has responded in this thread.