New Nexus 6 camera wont focus - Nexus 6 Q&A, Help & Troubleshooting

So I just received my new nexus 6 in the mail from a deal I got on amazon, I spent some time getting it unlocked and rooted and was just about to go down to AT&T to get a new sim card for it when I tested out the camera app. Now I know the camera in this phone isn't supposed to be great but everyone said its a great deal better than the nexus 5. The problem is mine wont focus at ALL. I cant figure out what is wrong, I didn't flash any custom roms yet nor have I downloaded any special apps. I just cant get it to focus at any distance on pictures. Does anyone know anything that could help?

There's something wrong with the ois module. It's hardware and you should get a replacement.

flipmoder7 said:
There's something wrong with the ois module. It's hardware and you should get a replacement.
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crap. you've got to be kidding me.

Justin541 said:
So I just received my new nexus 6 in the mail from a deal I got on amazon, I spent some time getting it unlocked and rooted and was just about to go down to AT&T to get a new sim card for it when I tested out the camera app. Now I know the camera in this phone isn't supposed to be great but everyone said its a great deal better than the nexus 5. The problem is mine wont focus at ALL. I cant figure out what is wrong, I didn't flash any custom roms yet nor have I downloaded any special apps. I just cant get it to focus at any distance on pictures. Does anyone know anything that could help?
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Click to collapse
I have just developed an out of focus problem with the rear camera on my Nexus 6. I consider my Nexus 6 the BEST CAMERA I EVER HAD!!! I have tried everything - clearing cache, uninstalling updates, re-installing app, booting in safe mode, etc.. I searched for a manual focus camera app and finally found one in Google play to see if I could get the camera to focus manually. I finally found AZ Camera. This third party camera app showed me that I had only very limited ability to focus and only in the Macro range - like probably less than a tenth of an inch. I have come to believe that something mechanical in the lens mechanism is to blame. My phone was manufactured by Motorola which has given me very good service in the past. As much as I hate being without this phone, I will send it to them to have it fixed. The low cost of a replacement camera (you can find them for about $20) was tempting and I am quite capable of following the YouTube instructions to get the job done, but, I am also quite capable of screwing up by messing with micro parts, adhesives, and the miriad of connections and screws. I would rather that someone who is totally familiar with the device and does this kind of thing everyday for a living do it.
I will come back and post the results.
UPDATE: The problem went away, thankfully, all by itself. Not so good news, as I cannot offer a solution, nor do I know how to prevent it from ever happening again. I did spill coffee near my device but did not think it got wet. Perhaps it did get a drop inside and later dried out. For now, I am just so very thankful that I have my beautiful friend back!!!

I took this phone a step further and switched to purenexus 7.1.1 with December updates and only installed the mini gapps. It almost looks like the official google camera slows this beast down to a crawl...

Related

The N5 has let me down

Last weekend I went on a bit of a trip visiting 2 cities and was expecting to use the N5 as GPS (navigating trough the cities), camera and media player. I am sorry to report that it failed miserably..
First was the camera : all was well until i got the "cannot connect to camera" dialog and had to reset the phone missing the moment to be captured. If it were a one time event I could have over looked it but it happened about 5 times in 3 days. I didn't use HDR or other camera apps, just the stock camera taking normal photos/videos.
Secondly, (related to the camera) the mm-qcamera daemon drained my battery like crazy so i was always charging the phone and took a survival attitude towards it (2g, no data, no wifi, minimum brightness) negating it's smartphone capabilities as much as possible.
Lastly, and most infuriating, the GPS just didn't work. I had an internet connection (chrome and facebook worked just fine) but it just wouldn't load the map nevermind driving/walking directions.
To top all this, my friends Galaxy Ysomething with gingerbread performed flawlessly all of the above. Needless to say that after this none of the group will ever consider a N5 as their phone.
Sorry for the vent/rant but it can't be all roses..
Wow... All of those points to a defective unit.
Trust me, this phone is better than your friends smartphone
Sent from my Nexus 5 using XDA Premium HD app
the camera hogging battery has been confirmed by google and will be fixed in the next update
i have no issues with GPS or the camera and I take about 5-20 pictures every day. maybe you can try using a custom rom or maybe you have a defective unit. i would contact google for a return if you are able to
Just flash a custom rom. Bet all your issues are gone.
Sent from my cell phone telephone....
Not sure I experienced any issues.. but mind you, once I opened the box, turned it on and rooted the phone and installed a custom rom... lol...
Stock Pure Google experience.. never tried it.. :cyclops:
considering i have never experienced the camera issue once since me and my wife have owned the phone, his experience is a isolated one.
1 of 2 things happened to cause his issue:
1) hardware failure, which is beyond anyone's control
2) he modded his phone and broke something, which can be fixed by going back to stock (or should be anyways)
I would return it in a heartbeat! That is unacceptable for any device and those are each large enough issues to cause concern. I have been an android fan since I first held one some years ago. Every effort towards modding in the past has been to attain a pure stock, nexus-like experience. I purchased to N5 to stop chasing that dragon and honestly...it has been somewhat disappointing. Constant drain from com.chrome.sanbox, camera daemon running constantly and horrible audio. I have rooted and flashed away many things, but always at the expense of stability or another feature that I favored. Google needs to get their sh1t together. This is a great device, no doubt, but there are too many little problems that en up adding to a major PIA considering that this phone comes straight from the folks who makes the OS that we all love. I understand your frustrations OP, that is unacceptable. I would return it, like others have stated. That's too crap going wrong on a singular trip to be considered just a glitch. I love my N5, but it is ridiculous to overlook glaring flaws simply because it's a Nexus.
GPS should work very great though. I drain maybe 10 percent in an hour with it running, and it locks in less than a second for me...
Zepius said:
considering i have never experienced the camera issue once since me and my wife have owned the phone, his experience is a isolated one.
1 of 2 things happened to cause his issue:
1) hardware failure, which is beyond anyone's control
2) he modded his phone and broke something, which can be fixed by going back to stock (or should be anyways)
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Click to collapse
What a coincidence that his camera, battery drain and GPS issue occur all around the same time. You maybe right about the software issue but I was replying with the assumption that the OP is running stock..so my bad. However, I've got a bad GPS reception, it barely connects and I've tried on both stock and custom kernels. I can't RMA or service it through warranty since I got it from abroad.
well, I've had my Nexus 5 for a few months, and I use it constantly. The camera has never given me a single issue, and neither has the GPS. I use the GPS quite frequently, as I recently moved to a new province, and don't know the area.
I've also used my Nexus 5 while traveling(between Alberta, Canada and Nova Scotia, Canada with many stopovers in between) and not one issue.
I can't speak for stock, as I flashed CM11 the moment I got my phone, but I use what's listed in my signature. I highly recommend those. A few times, there's been issues with the Chaos kernel, but not for several months now.
I'd definitely say give custom roms a try. But if that doesn't fix it, revert to stock and return the phone right away if possible.
I found the phone simply excellent when I was traveling around London, GPS camera and battery all good.
Sounds like you have a faulty phone.
Sent from my Nexus 5 using Tapatalk
Do you have Skype installed?
I also had the exact same problems with battery and camera on my tablet and phone untill I uninstalled Skype.
Have a look at this thread: http://forum.xda-developers.com/showthread.php?t=2660470
Never had problems with gps though.
Unable to RMA it since a friend of a friend bought it for me from Germany (I am from Romania). I just uninstalled Skype and will keep an eye on the camera. For the GPS problem I have no clue since not even network location is working in maps... I have weather apps and they figure my location just fine.
I am running stock unlocked with twrp. I will try out some roms eventually..
Will my local lg vendor be able to do something about a defective phone ?
Edit : back home (i was out during my last reply) maps is working perfectly (even without GPS, after data clear and force stop, wifi off). It's like the phone is shy of new places...
Sent from my Nexus 5 using xda app-developers app
Also clear cache of camera app.
NitroOnTheRocks said:
Do you have Skype installed?
I also had the exact same problems with battery and camera on my tablet and phone untill I uninstalled Skype.
Have a look at this thread: http://forum.xda-developers.com/showthread.php?t=2660470
Never had problems with gps though.
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This should be were greenify helps. Any apps that suck battery, mess up other apps or abuse the memory can be hibernated, and only woken when we want to use them.
Sent from my cell phone telephone....
---------- Post added at 06:27 PM ---------- Previous post was at 06:26 PM ----------
Yes, I have Skype. But its sleeping like a baby unless I use it.
Sent from my cell phone telephone....
The last time I saw the "cannot connect to camera" message was on my Xperia Play, which had a faulty connection with the front facing camera. I've never once seen it on my Nexus 5. That one definitely points to a faulty unit.
Camera battery drain, apparently this is a known issue, although I personally haven't experienced any issues.
GPS issues...I don't ever 100% rely on any GPS device..way too much room for error. That said, I used the GPS on my N5 last week to pinpoint my location on the map to help me find the house I was delivering to. Worked as smoothly as it could. Maps was open, I turned on GPS, boom, the blue dot told me where I was, good times were had by all.
bengadget said:
Writing off an entire type of phone based on one bad experience with a phone he didn't even try to replace to see if the problems were commonplace is ridiculous. Most Nexus phones don't act like this and to act like they all do or they all will is ridiculous. "Needless to say, none of us will ever try a Nexus 5" is being overly dramatic.
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I agree. While I understand their frustrations, it is pretty dumb to say that no one in the group will ever buy a Nexus 5 because of one phone had issues. Umm, ok? Does any phone from any manufacturer have a 100% fault free track record? I'll save you the google, the answer is no.
I also have n5 since it was released, rooted and on stock with latest updates since 3/18/2014. I had note 2 before and I gotta say I miss it. For 2 main reasons, multi function and battery. I think I will sell this with next note release. Yes you get latest updates but when you are rooted I'd rather not have the latest updates.
Sent from my Nexus 5 using XDA Premium 4 mobile app
The battery drain comes from a very real bug concerning how Skype interfaces with your device's camera. Google has even come out and said it's a major problem (after doing their own internal stress test and finding it to be a real bug). They are likely to fix it, but here is more information for you about it: http://phandroid.com/2014/03/04/and...ogle-fix-arriving-in-a-future-android-update/
Don't let anyone fool you into thinking that specific part (the GPS and Camera malfunction, I cannot speak to) is just your device. People with stock Android and people on custom ROMs have also been experiencing it. I run Carbon and it still happens to me. That's why I keep Skype frozen or Greenified (a better solution) unless I need it. Of course, that's a pretty bad workaround, especially if you pay for Skype calling or need to be online for messaging.
I hope it works out for you. Also, I can't quite claim to know for sure, but the warranty is not tied to the original purchaser, it's tied to the serial number on the device. My brother purchased two Nexus 5s (to ensure we both got one) and before I could do my first RMA, I had to ask them to swap the Google account over to my Google account.
That was it. I don't know how the warranty system works in Romania or Germany, but don't rule it out yet!
EDIT: To follow up with the warranty process, it should not matter what country you are currently in, the warranty will follow the laws set down by the country of purchase. If you do need to do an RMA, they will ship you a new one (overnight if needed) and ask that you ship them back the old phone within x number of days or else you'll be charged full retail.
If you have questions about this, please don't hesitate to ask. Everyone deserves to have a great phone.
Will look into RMA-ing it since i have a first batch (ordered 2 weeks after launch) and some complain of poor audio on their side.. The problem is that i cannot access the device playstore from my country..
Any ideas are appreciated.
The camera issue could be caused by insufficient ram at the time of operation. U sound like u wanted to do a lot of things with it on ur trip, it could've possibly ran out of ram at the time and thus couldn't load the camera. I had the exact same problem with my galaxy s3, clearing apps with an app manager fixed the problem (I used system panel). However the n5 handles ram extremely well, never have I once been Over 1.2gb used and I use it vigorously with no ram or task manager app. Kit Kat is just awesome.
Sent from my Nexus 5 using Tapatalk

Want to buy the 3T, have some questions before I do.

Hey guys, i am thinking about buying the OnePlus 3T from amazon.in and have some questions that i'm hoping i can get answered (I asked these in OnePlus 3T India thread but didn't get any reply as making new thread).
1) Most important question - Are the accidental damage protection offers any good ? The ones on the Amazon site r from third parties and neither one has gr8 reviews, but this one seems to be the better one - http://www.amazon.in/dp/B01N4DH82G/ref=psd_bb_lm_B01FM8M0XE_B01N4DH82G . Still i dont know if its any good or not. What do they cover and do they try to scam their customers when they actually have to provide service/replacement ?
2) What is the situation with the phone sale on Amazon.in, this morning it showed Gunmetal was out of stock, then later it was showing its in stock (It went out of stock again later), i thought they were only selling the phone through flash sales. I'm worried they might send the wrong colour or something.
2)I'm thinking of buying the 64gb version, how much usable space does it have?
3)R both the Sim slots 4g ? Many phones only come with one 4g sim slot, other only being 3g compatible.
4)Generally every new phone released has some or the other small or big hardware flaws, and these get fixed silently in newer batches that r produced, Does the 3T have any i should know about ?
5) Whats the situation with Nougat update? I read that it got an OTA update but it has a lot of problems, what r these problems ?
6)Whats the situation with unlocking bootloader, rooting and and installing custom ROMs, i read that its kind of a complicated situation and a mess, didnt read in detail ? I've rooted every single phone/tablet i've owned in the past half decade, was thinking to use the stock software that comes with the OnePlus 3T as its supposed to be really clean and vanilla and comes with most customizations u get in a custom ROM anyway. But still I wanna know I can do that without much problem if I wanted to.
Sent from my HM 1SW using Tapatalk
2) 51-52GB
3) Both are LTE-A compatible
4) Unstable CPU at full clocks, touchscreen latency
5) No issues if you do a full wipe
6) It is fine, not as easy as on Nexus phones because OP is not releasing factory images but it is fine.
Not a hardware issue per se, but the images taken are very noisy when compared to the oneplus 3... Check some camera samples in gsm arena before you buy.
Ya. Definitely camera blows, and I'm coming from a 7+ and take a lot of photos. With that said I've learned to take better photos, not just point and shoot. Although it's a pain in the rear, I think the battery life and software updates we get are worth it, at least for now. I'm hoping they can fix the camera with software, we will see...
J4DedPrez said:
Ya. Definitely camera blows, and I'm coming from a 7+ and take a lot of photos. With that said I've learned to take better photos, not just point and shoot. Although it's a pain in the rear, I think the battery life and software updates we get are worth it, at least for now. I'm hoping they can fix the camera with software, we will see...
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Huh... Weird, cause literally every review I have read of the phone says that the phone has a gr8 camera for the price, not as sophisticated as Pixel, S7 and iPhone 7 but still pretty darn good. In any case, I don't use camera much, I think it'll be fine.
Also, I ordered it already last night, I just got a dispatch mail 2 mins ago!
Sent from my HM 1SW using Tapatalk
bhu1 said:
Huh... Weird, cause literally every review I have read of the phone says that the phone has a gr8 camera for the price, not as sophisticated as Pixel, S7 and iPhone 7 but still pretty darn good. In any case, I don't use camera much, I think it'll be fine.
Also, I ordered it already last night, I just got a dispatch mail 2 mins ago!
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You might be surprised, it's extremely noisy in anything but great lighting conditions and the aperture is super slow. Any movement in a photo causes blur. And I've tried all 3rd party cameras apps with manual settings. Not sure if it's a software or hardware issue

P20 Pro thinking of buying

Ok ever since Ive seen this phone I've been smitten with it., but the price has scared me off a bit...it does seem to have some down to a relatively reasonable price and its got me thinking again. The Camera is what intrigues me the most, as with most people I would assume.
Here is what gives me pause though...from a lot of accounts it doesn't do very well taking pictures of people and just about every real review Ive sen says the camera oversharpens a lot, in any situation. My dilemma is I take a lot of pictures of my kids, as a lot of people do, so crappy pictures of people is sort of a dealbreaker for a phone. The low light performance seems amazing and teh 3x zoom I could definitely get some use out of, but the beauty mode and sharpening is stopping me from buying this phone.
Are there any ROMs that can be flashed that addressed this? Is this something someone could find in the software of the phone and disable? VIA a rom again obviously because it cannot be disabled in stock form it appears.
I find with people oh and dogs it can be a a little slow I am thinking of jumping ship to the note 9 as that camera is lightening fast plus you can add a memory card
When you come to scenary I have to say wow
The attached pic is unedited
I have to say however it's an amazing device it's fast and fluid operating system wise i have always used iPhones and am happy to have moved to android just wish camera person wise was more polished
Sent from my CLT-L29 using XDA Premium HD app
Yeah that's great, but as you probably know people and dogs rarely stand still..babies even worse. If it's a little slow that's a definitely no, I got a note 8 and even that is a bit slow at times and I miss the shot Im trying to get.
My other options are a p2xl or a Oneplus 6, or keep the Note 8 but the GF needs a new phone
loki993 said:
Yeah that's great, but as you probably know people and dogs rarely stand still..babies even worse. If it's a little slow that's a definitely no, I got a note 8 and even that is a bit slow at times and I miss the shot Im trying to get.
My other options are a p2xl or a Oneplus 6, or keep the Note 8 but the GF needs a new phone
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Click to collapse
That's the problem people move and the AI modes say keep still even once shot
I played with the note 9 last night and it was lightening fast
Sent from my CLT-L29 using XDA Premium HD app
mancuk29 said:
I find with people oh and dogs it can be a a little slow I am thinking of jumping ship to the note 9 as that camera is lightening fast plus you can add a memory card
When you come to scenary I have to say wow
The attached pic is unedited
I have to say however it's an amazing device it's fast and fluid operating system wise i have always used iPhones and am happy to have moved to android just wish camera person wise was more polished
Sent from my CLT-L29 using XDA Premium HD app
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Slow to focus or slow shutter speed? Anyway I don't find it slow by any means, one of the fastest to both focus and fire of a shot to be honest
I've found the rear cameras work really well - it is fast to focus, the night mode and B&W are really good. Turn off the AI as I think it's not very good. For just a point and shoot, I think the Pixel 2 will give you better results. If you are willing to put in a bit of work into your shots, I think the P20 Pro will give you excellent results. Now, if you are talking about the front camera, it is not very good (IMO). So, if you use the front camera quite a bit, I might suggest other options for you.
From what I hear, the video is not very good either (I don't shoot video, so I cannot comment first hand). I've read that the rear camera processing software was done by Leica and the front camera and video was done by Huawei - that may explain the difference in quality between those.
Overall, I find the hardware excellent but am not so fond of EMUI (esp. the memory management, notifications and AOD).
I take loads of photos of my kids, who never stop moving. Ever. Most of the time it takes amazing shots, but sometimes they're a bit blurry.
The over softening of faces has been reduced on recent updates, and if you're in portrait mode you can dial it down with a slider (it's called beauty level).
You'll struggle with ROMs now though - Huawei have stopped giving bootloader unlock codes. This means you won't be able to flash anything, and even if you could it has completely stifled development. Personally I wouldn't buy it now because of this (you also won't be able to root). But the photos really are incredible so if you can put up with stock software and no root then get it.
rajeshr said:
I've found the rear cameras work really well - it is fast to focus, the night mode and B&W are really good. Turn off the AI as I think it's not very good. For just a point and shoot, I think the Pixel 2 will give you better results. If you are willing to put in a bit of work into your shots, I think the P20 Pro will give you excellent results. Now, if you are talking about the front camera, it is not very good (IMO). So, if you use the front camera quite a bit, I might suggest other options for you.
From what I hear, the video is not very good either (I don't shoot video, so I cannot comment first hand). I've read that the rear camera processing software was done by Leica and the front camera and video was done by Huawei - that may explain the difference in quality between those.
Overall, I find the hardware excellent but am not so fond of EMUI (esp. the memory management, notifications and AOD).
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Click to collapse
Yeah honestly I don't use a front camera a lot and even when I do the quality doesn't really matter all that much.
I do do a lot of point and shoot, the quick snap of a kid doing something . But I do like having the extra functionality if I really wanted to take the time to get a really good shot. That's just not always practical.
krs360 said:
I take loads of photos of my kids, who never stop moving. Ever. Most of the time it takes amazing shots, but sometimes they're a bit blurry.
The over softening of faces has been reduced on recent updates, and if you're in portrait mode you can dial it down with a slider (it's called beauty level).
You'll struggle with ROMs now though - Huawei have stopped giving bootloader unlock codes. This means you won't be able to flash anything, and even if you could it has completely stifled development. Personally I wouldn't buy it now because of this (you also won't be able to root). But the photos really are incredible so if you can put up with stock software and no root then get it.
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yeah, it seems that people were trying to get Huawei to allow people to unlock again. Eh may it would be better to just wait until that happens.
Ok so a few things.
The device as a non rooted device is as good as they come.
Design
Battery
Camera
Performance
Storage
System
Can't fault any of it.
My wife has the phone as stock and she loves it.
I have the phone with the bootloader unlocked, debranded and rooted and I love it.
I can do a lot more than my wife can with it due to the flexibility of being able to remove bloat and install things like lineage and mods like swap torpedo for speed.
Personally if I was unable to unlock the bootloader, there is no way I would contemplate buying this phone, not for its price or for it's hindered lack of unlocking options.
My advice, you cannot unlock the bootloader any more.
Pixel 2 XL It's just dropped by £100
OnePlus 6T when it arrives
Pixel 3 when it arrives.
Not this phone, unless you are going to never hope to root it.
No one of the things I would need would be to get rid of EMUI because people don't seem to like it and from what I hear I wouldn't like it either. I would by buying it with the intention of swapping something more stock ish on it, so if I can't do that its really a non starter.
I'm really looking at a 2xl probably from swappa there are a bunch of refurbs or buybacks on there for a pretty decent price and there is the 200 off deal from Fi too.
I am considering the 6, yeah the 6t will be out but not until November and even then what can they do to change it? wireless charging is almost a sure bet, but not sure what else. Maybe a bit of work on that notch but that doesn't bother me too much. My note 8 has wireless charging and I never use it, so I can do without that.
The 3XL was what I wanted originally but the more leaks I see of the phone the more I don't like it. Again I'm not a notch hater like some people seem to be but it is rather large on the 3xl it seems and with the chin on the bottom it makes the screen look oddly placed...aesthetic issues only though.
The big thing though is it looks like it's only going to have 4 gigs of ram and a battery that's not any larger than its predecessor and for a phone that's likely going to cost around a thousand dollars that's just not acceptable. Now if they come out and say we could only fit this battery and 4 gigs of ram in it because our sensor is bigger than the P20 pros, or something else crazy like that, they may have my attention, but until I hear something like that Im not so interested. Even then, Huawei managed to fit a 4k battery and 6 gigs of ram and 2 more cameras in their phone in addition to the big one...so even that would be a weak excuse, but I could settle for that.
Loving my pro. Coming from Samsung for over ten years, I really like emui. Very easy to use. Very customizable. Thumbs up from me.
Sent from my CLT-L09 using Tapatalk

Camera zoom issue. Anyone else?

So if I zoom in my phone will vibrate and the image is extremely blurry. It seems to be a known issue as Samsung forums are filled with threads about it but no solution except send for service. The problem reoccurs after service, cam module replacement, so seems like a software issue. Very unacceptable. Any fixes? Anyone else dealing with this?
Same problem here. Search the forum. There's already a big thread about it.
/CK
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
freebeerz said:
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
Click to expand...
Click to collapse
The problems been around since last year. The Samsung members forum is full of these complaints. I doubt they'll make anything official now that we're getting closer to the note 10 release. I just decided to skip out on the next note
freebeerz said:
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
Click to expand...
Click to collapse
Ring Samsung and get it fixed via warranty ? As thats a manufacturing defect, if my Note had a issue like yours i would get Samsung to fix it.. if they dont fix it, i would get it replaced with a brand new Note-9 from Samsung. That's what warranty is for!
I have this problem also, i have no problem when using the google camera app zoom so i will stick with it it's even better than the stock Samsung camera app.
demize! said:
So if I zoom in my phone will vibrate and the image is extremely blurry. It seems to be a known issue as Samsung forums are filled with threads about it but no solution except send for service. The problem reoccurs after service, cam module replacement, so seems like a software issue. Very unacceptable. Any fixes? Anyone else dealing with this?
Click to expand...
Click to collapse
Had this.. fixed in samsung service...since im rooted price was around 110 euro..
Same issue
Yeah same issue here. The camera itself seems to be vibrating and making a noise like it's struggling to focus. I had the device replaced and the camera worked for 4 months and started to play up again. Honestly happened with my Note 4 as well, although the Note 4 could be slapped out of it at least. Very frustrating.
When I upgraded to android 10 my vibration camera problem disappeared.
bRkiX said:
Had this.. fixed in samsung service...since im rooted price was around 110 euro..
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Interesting, as Samsung usually refuses to repair rooted devices.
iceepyon said:
Interesting, as Samsung usually refuses to repair rooted devices.
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Click to collapse
thats true, but i have guy "inside" after all im in Croatia where bribe and corruption is top for doing business
I never notice any camera zoom issues with my N960N, when I was using it running android pie. I haven't tested it running on android 10 as I have managed to fix my N950N. As my N960N is now a backup device, which I backup my N950N to frequently.

Question I NEED HELP !!!

My s21 ultra snapdragon was fine until i got an update of February i guess and the camera got blurry as shown in the picture. Only the 1x . I went to Samsung and they said they cant do anything for me they dont even have the camera . And my phone did not fall or anything. I really really need help
Nothing we could really do. You could try a factory reset or reflashing the official firmware to see if it fixes.
The weird thing is when u tap the camera from the back it works normally
Hey, have you tried cleaning the lenses. Normally I would attribute this kind of issue from having debris on the lenses. Wipe all the holes at the back of the phone including the black area where the other sensors are located (laser)
Iyad22 said:
My s21 ultra snapdragon was fine until i got an update of February i guess and the camera got blurry as shown in the picture. Only the 1x . I went to Samsung and they said they cant do anything for me they dont even have the camera . And my phone did not fall or anything. I really really need help
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Looks like an issue with the Optical Image Stabilization mechanism. Could be software or hardware. Can't say with certainty. It happens to me occasionally (once a month or so). Seems to me that the OIS mechanism gets stuck in a non optimal position and is unable to lock focus by itself.
The Quick fix (and the only thing that really works for me) is to whack the phone around the camera island. This seems to reset the OIS back into functional position. I'm not entirely sure but I think I've noticed this happening after bike rides or long walks which keep shaking the phone in my pocket. Maybe that throws the OIS out of alignment? I'm not sure. Anyway, just wanted to share my experience. YMMV.
TL;DR
1. Factory reset your phone. If not solved, it's a hardware issue and need camera module replaced.
2. If can't replace module, tap/whack the phone before taking photos if you notice focus is off. That should fix it temporarily.
I'm guessing the camera is focusing on the closes thing to the phone which is that ground and the rock sitting near you... as objects get furthur it seems to get blurry... if you look at the details of things that are captured in the bottom segment of the picture they look to be in focus.
my guess is the AI processing gone wrong, or badly implemented vs what they intended to do.
reproduce the issue then report it to samsung using samsung members app > get help > error report share the detail as much as you can and be specific of the issue. Also share the original image if you can.
mpore14 said:
Hey, have you tried cleaning the lenses. Normally I would attribute this kind of issue from having debris on the lenses. Wipe all the holes at the back of the phone including the black area where the other sensors are located (laser)
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I literally did everything. But no solution
TheNewGuy92 said:
I'm guessing the camera is focusing on the closes thing to the phone which is that ground and the rock sitting near you... as objects get furthur it seems to get blurry... if you look at the details of things that are captured in the bottom segment of the picture they look to be in focus.
my guess is the AI processing gone wrong, or badly implemented vs what they intended to do.
reproduce the issue then report it to samsung using samsung members app > get help > error report share the detail as much as you can and be specific of the issue. Also share the original image if you can.
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Click to collapse
I experienced this before. my solution is cam module replacement.
angeloamorato said:
I experienced this before. my solution is cam module replacement.
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Bruh if my oppo f1s from 2016 works normally and my s21 from last year need new camera samsung needs some quality control ??? What the hell
Iyad22 said:
Bruh if my oppo f1s from 2016 works normally and my s21 from last year need new camera samsung needs some quality control ??? What the hell
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Click to collapse
Yes they do. And it's terrible to see these failures in so called premium flagship devices.
If you're still in warranty period, start pushing for replacement. Otherwise try a local repair shop that might have a camera module from an otherwise damaged phone.
And don't buy a Samsung device next time, if you want to teach them a lesson. The only thing companies respond to is a spanking with their customers' wallets.
We can rant and complain all we want on forums like these but unless we stop funding their bad practices and poor quality control by cutting off the money, they won't have any reason to change.
Sadly, the number of people that will do this is probably insignificant and the majority will continue as usual, so this is unlikely to make a dent immediately. But over time, maybe? Nokia was once king of all phones...
Totally agree with u bro . Its always our loss. I went to Samsung official shop here in my country and they said they dont have the camera and they cant do anything and no one on my local shop have this camera all phones here are budget phones . I cant do anything right now i will keep the device or maybe wait for a software update to come out and maybe it will be fixed caus my phone never fell so this got to be software issue

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