My s21 ultra snapdragon was fine until i got an update of February i guess and the camera got blurry as shown in the picture. Only the 1x . I went to Samsung and they said they cant do anything for me they dont even have the camera . And my phone did not fall or anything. I really really need help
Nothing we could really do. You could try a factory reset or reflashing the official firmware to see if it fixes.
The weird thing is when u tap the camera from the back it works normally
Hey, have you tried cleaning the lenses. Normally I would attribute this kind of issue from having debris on the lenses. Wipe all the holes at the back of the phone including the black area where the other sensors are located (laser)
Iyad22 said:
My s21 ultra snapdragon was fine until i got an update of February i guess and the camera got blurry as shown in the picture. Only the 1x . I went to Samsung and they said they cant do anything for me they dont even have the camera . And my phone did not fall or anything. I really really need help
Click to expand...
Click to collapse
Looks like an issue with the Optical Image Stabilization mechanism. Could be software or hardware. Can't say with certainty. It happens to me occasionally (once a month or so). Seems to me that the OIS mechanism gets stuck in a non optimal position and is unable to lock focus by itself.
The Quick fix (and the only thing that really works for me) is to whack the phone around the camera island. This seems to reset the OIS back into functional position. I'm not entirely sure but I think I've noticed this happening after bike rides or long walks which keep shaking the phone in my pocket. Maybe that throws the OIS out of alignment? I'm not sure. Anyway, just wanted to share my experience. YMMV.
TL;DR
1. Factory reset your phone. If not solved, it's a hardware issue and need camera module replaced.
2. If can't replace module, tap/whack the phone before taking photos if you notice focus is off. That should fix it temporarily.
I'm guessing the camera is focusing on the closes thing to the phone which is that ground and the rock sitting near you... as objects get furthur it seems to get blurry... if you look at the details of things that are captured in the bottom segment of the picture they look to be in focus.
my guess is the AI processing gone wrong, or badly implemented vs what they intended to do.
reproduce the issue then report it to samsung using samsung members app > get help > error report share the detail as much as you can and be specific of the issue. Also share the original image if you can.
mpore14 said:
Hey, have you tried cleaning the lenses. Normally I would attribute this kind of issue from having debris on the lenses. Wipe all the holes at the back of the phone including the black area where the other sensors are located (laser)
Click to expand...
Click to collapse
I literally did everything. But no solution
TheNewGuy92 said:
I'm guessing the camera is focusing on the closes thing to the phone which is that ground and the rock sitting near you... as objects get furthur it seems to get blurry... if you look at the details of things that are captured in the bottom segment of the picture they look to be in focus.
my guess is the AI processing gone wrong, or badly implemented vs what they intended to do.
reproduce the issue then report it to samsung using samsung members app > get help > error report share the detail as much as you can and be specific of the issue. Also share the original image if you can.
Click to expand...
Click to collapse
I experienced this before. my solution is cam module replacement.
angeloamorato said:
I experienced this before. my solution is cam module replacement.
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Click to collapse
Bruh if my oppo f1s from 2016 works normally and my s21 from last year need new camera samsung needs some quality control ??? What the hell
Iyad22 said:
Bruh if my oppo f1s from 2016 works normally and my s21 from last year need new camera samsung needs some quality control ??? What the hell
Click to expand...
Click to collapse
Yes they do. And it's terrible to see these failures in so called premium flagship devices.
If you're still in warranty period, start pushing for replacement. Otherwise try a local repair shop that might have a camera module from an otherwise damaged phone.
And don't buy a Samsung device next time, if you want to teach them a lesson. The only thing companies respond to is a spanking with their customers' wallets.
We can rant and complain all we want on forums like these but unless we stop funding their bad practices and poor quality control by cutting off the money, they won't have any reason to change.
Sadly, the number of people that will do this is probably insignificant and the majority will continue as usual, so this is unlikely to make a dent immediately. But over time, maybe? Nokia was once king of all phones...
Totally agree with u bro . Its always our loss. I went to Samsung official shop here in my country and they said they dont have the camera and they cant do anything and no one on my local shop have this camera all phones here are budget phones . I cant do anything right now i will keep the device or maybe wait for a software update to come out and maybe it will be fixed caus my phone never fell so this got to be software issue
Related
OK... first of all I would just like to clarify that though I, as a normal human being when distraught, have to express my disappointment, I am not here to whine and complain just for the sake of complaining. I am not here to just bash down this camera. But I am merely explaining my experience with it so far hoping that you would help me reach some sort of peace-of-mind... So please bare with me, and share with me your thoughts and experiences.
I've been using different compact point-and-shoot cameras for a fairly long time, I was used to taking shots with cameras even before digital ones were commercially available. and I've owned many different phones with cameras all of different qualities. So I know what to expect. I have some sort of a broad sense of what outcome I should remotely expect and what limits I have to stop my hopes at.
Having said that, I have to sadly say that the Samsung Galaxy Camera has been THE WORST camera I have ever owned, probably even one of the devices that caused me the most disappointment.
But I keep asking myself... is this how this camera really is? is this how it's supposed to behave? is this the limits of its abilities?
I wonder because of this little story:
When I bought the camera, I bought it from a "reseller"... meaning that they are not the official dealer in the country for Samsung products nor do they even have direct contact with them. I say and assume this because they're selling the camera with NO WARRANTY. Any other retailer sells it with some sort of guarantee.
I know it was a mistake to go for something without guarantee, especially since I was on a very tight budget. But I still bought it because I REALLY wanted the camera, and they sold it for a price a lot lower than anybody else.
When I first bought, and on the very first use.. after I set up the device, and then started testing the camera, a few minutes later it suddenly shut down completely! Black screen, no response whatsoever. I did a battery pull, and the device would reboot then just as it is supposed to start again, it shut down again, sometimes even with the lens open and stretched out just like that. The only way to restart the camera would be to attach the charger usb to it then reboot it.
The same thing kept happening over and over again, so I took it back to them to change it for me or give me my money back. They tried to get away with it saying that "We told you there's no guarantee". Anyway after a long discussion I forced them to take it and fix it.
A week later, they gave it back.. the problem is gone. But that incidence alone kept me always skeptic... especially that now I'm EXTREMELY disappointed with the outcome of this camera.
Let me show you... and please do tell me, is this how the Galaxy Camera behaves? are these the kind of pictures it can take?
I'm comparing pics to those taken by a Sony HX20V, not for the shear purpose of comparing, but to show that I have no problem holding my hands "normally" stable, and there is no serious problem with the lighting of the place.
https://www.dropbox.com/s/o1sxni5t9sw44x3/20130409_080009.JPG
now compare it to this:
https://www.dropbox.com/s/guh9p21t7yydq99/DSC08308.JPG
Can you see the GREAT difference?? and there's just enough light to capture an at least "decent" image..!
Now look at this one..
https://www.dropbox.com/s/qz1pxtzvybkxi7x/20130409_080040.JPG
Compare it to what the Sony took
https://www.dropbox.com/s/dbgxksjp0om81cz/DSC08310.JPG
Yes the image isn't super sharp and clear but it's extremely acceptable and useable!
Check this one out
https://www.dropbox.com/s/cwivq3mklltq0by/2013-04-09 00.44.00.JPG
notice how it's obvious there's a bright chandelier lit on in the room..
https://www.dropbox.com/s/7key32wi9kvyy2d/DSC08294.JPG
Taken by the cybershot even AFTER the bright light was turned off!!
Now this one was taken outside a couple of hours before sunset.. there was enough light
https://www.dropbox.com/s/kbr9c5wpndqox3p/2013-04-08 18.35.38.JPG
I expected the lousy Galaxy Camera to take something at least remotely similar to what the Sony took
https://www.dropbox.com/s/3bs940xqmssnhy4/DSC08288.JPG
See the great difference?!
Don't miss this one
https://www.dropbox.com/s/9u13ducrbgkghoj/20130410_204801.JPG
Here I'm comparing it to what I captured right at the same place, a couple of minutes apart, with a Galaxy Note N7000!!
https://www.dropbox.com/s/wxyzb5t1o5you9i/2013-04-10 20.49.50.jpg
Do you see now what I'm talking about??
This hideous, annoying, extremely distorting BLUR! Why is it there??
Does this camera have no capability of stabilizing the shots whatsoever??? Why would Samsung release a product that takes pictures worse than a cheap phone camera?!
Then again I have to ask, is this how this camera really takes shots??
I mean look at this:
https://www.dropbox.com/s/fld1vqvjzw2mjrr/2013-04-14 09.49.47.JPG
What is this?? seriously wtf is this?!
and it's only because I zoomed in the lens for only x2.8!! You can see in the background how the sun is glaring and there's more than enough light.. I mean I swear even in extremely well lit conditions like this, zooming is like the picture is writing it's own suicide note!
Yes the camera did take some okay shots here and there.. but without zoom, with my hands leaning against something to help stabilize it further, and after several tries, and waiting for seconds before finally fully pressing the button to take the shot.. so what's the use?? if this is how more than most of the pictures turn out like??
How is this considered a point-and-shoot camera? it's more like point-and-hold-your-breath-completely-and-pray-for-the-best-and-shoot-then-get-disappointed camera!
The way the pictures turn out renders this camera useless! I wanted this to be my primary carry around camera in my travels, in holidays and so... but when it behaves like this, then I will be able to take almost NO decent pictures ever... and this is very very sad because it has great functionalities what with it being based on an android system and all.. I really had very high expectations and they have not been remotely met..
Dear fellow Galaxy Cam owners... please tell me what is wrong? IS there something wrong anyway with the device I have? Did I get some sort of pre-mass-production prototype? Is there a way I can tell if that's so? Because I also noticed that everything in and around the camera is French and nothing but French. We don't bring models made exclusively for the French market here in this country...
So tell me... is this the kind of pictures your cameras are capturing? Are you facing the same problem? Do you suffer from the same UGLY blurring problem??
I'm awaiting your answers, hoping I'd finally be able to reach a resting point from where I can decide what to do..
Thank you for your time...
Hi,
Sorry to hear your camera is dissapointing. But if it seriously takes these kind of pictures, the camera is broken, or you might have a serious case of parkinsons. My camera makes perfect pictures, with all settings. Okay, it's not as perfect as a DSLR camera, but that is to be expected. Even when I'm a bit shakey, it doesn't blur like on your pictures. So I think it's safe to assume you've bought a broken camera.
If the store where you bought it is giving you trouble, try contacting Samsung directly for a solution, it might take a bit longer, but they're probably a bit more friendly.
good luck solving your problems.
Incanity said:
Hi,
Sorry to hear your camera is dissapointing. But if it seriously takes these kind of pictures, the camera is broken, or you might have a serious case of parkinsons. My camera makes perfect pictures, with all settings. Okay, it's not as perfect as a DSLR camera, but that is to be expected. Even when I'm a bit shakey, it doesn't blur like on your pictures. So I think it's safe to assume you've bought a broken camera.
If the store where you bought it is giving you trouble, try contacting Samsung directly for a solution, it might take a bit longer, but they're probably a bit more friendly.
good luck solving your problems.
Click to expand...
Click to collapse
Thank you so much for your reply! I assure you parkinsonism is one thing I'm sure I don't suffer from, lol! XD
so you're saying that even in normal, not extremely brightly lit conditions, the camera manages to normally process and stabilize the image, as should any decent camera? Good, very good to know..
Thanks again, and I still want to hear more from all other users
I can't even make such horrible photos from a moving car with my galaxy camera.
I can even do decent night-shots without a tripod, and those are incredibly sensitive to movement.
unless your camera is set to a night, light, or water flow mode(slow shutter speed) it really shouldn't make pictures like that, and is most likely broken.
thedicemaster said:
I can't even make such horrible photos from a moving car with my galaxy camera.
I can even do decent night-shots without a tripod, and those are incredibly sensitive to movement.
unless your camera is set to a night, light, or water flow mode(slow shutter speed) it really shouldn't make pictures like that, and is most likely broken.
Click to expand...
Click to collapse
Wow so the camera is supposed to be THAT good??
All those photos were taken with the "Auto" mode. Sometimes it even shows "hold still while camera takes shots" which I'm not sure if it's supposed to happen on auto mode but it does. Anyway as you can see.. If there's no bright shiny sun light, it's such a pain taking a close-to-decent photo with the cam I have...
Thank you so much for your reply!
the auto mode in the galaxy camera is a bit smarter than most cameras as it will actually use things like night-shot(which is what gives the "hold still" message) while other cameras only slightly tweak some settings.
thedicemaster said:
the auto mode in the galaxy camera is a bit smarter than most cameras as it will actually use things like night-shot(which is what gives the "hold still" message) while other cameras only slightly tweak some settings.
Click to expand...
Click to collapse
Yeah I figured so. Thanks for the clarification
So I just received my new nexus 6 in the mail from a deal I got on amazon, I spent some time getting it unlocked and rooted and was just about to go down to AT&T to get a new sim card for it when I tested out the camera app. Now I know the camera in this phone isn't supposed to be great but everyone said its a great deal better than the nexus 5. The problem is mine wont focus at ALL. I cant figure out what is wrong, I didn't flash any custom roms yet nor have I downloaded any special apps. I just cant get it to focus at any distance on pictures. Does anyone know anything that could help?
There's something wrong with the ois module. It's hardware and you should get a replacement.
flipmoder7 said:
There's something wrong with the ois module. It's hardware and you should get a replacement.
Click to expand...
Click to collapse
crap. you've got to be kidding me.
Justin541 said:
So I just received my new nexus 6 in the mail from a deal I got on amazon, I spent some time getting it unlocked and rooted and was just about to go down to AT&T to get a new sim card for it when I tested out the camera app. Now I know the camera in this phone isn't supposed to be great but everyone said its a great deal better than the nexus 5. The problem is mine wont focus at ALL. I cant figure out what is wrong, I didn't flash any custom roms yet nor have I downloaded any special apps. I just cant get it to focus at any distance on pictures. Does anyone know anything that could help?
Click to expand...
Click to collapse
I have just developed an out of focus problem with the rear camera on my Nexus 6. I consider my Nexus 6 the BEST CAMERA I EVER HAD!!! I have tried everything - clearing cache, uninstalling updates, re-installing app, booting in safe mode, etc.. I searched for a manual focus camera app and finally found one in Google play to see if I could get the camera to focus manually. I finally found AZ Camera. This third party camera app showed me that I had only very limited ability to focus and only in the Macro range - like probably less than a tenth of an inch. I have come to believe that something mechanical in the lens mechanism is to blame. My phone was manufactured by Motorola which has given me very good service in the past. As much as I hate being without this phone, I will send it to them to have it fixed. The low cost of a replacement camera (you can find them for about $20) was tempting and I am quite capable of following the YouTube instructions to get the job done, but, I am also quite capable of screwing up by messing with micro parts, adhesives, and the miriad of connections and screws. I would rather that someone who is totally familiar with the device and does this kind of thing everyday for a living do it.
I will come back and post the results.
UPDATE: The problem went away, thankfully, all by itself. Not so good news, as I cannot offer a solution, nor do I know how to prevent it from ever happening again. I did spill coffee near my device but did not think it got wet. Perhaps it did get a drop inside and later dried out. For now, I am just so very thankful that I have my beautiful friend back!!!
I took this phone a step further and switched to purenexus 7.1.1 with December updates and only installed the mini gapps. It almost looks like the official google camera slows this beast down to a crawl...
So if I zoom in my phone will vibrate and the image is extremely blurry. It seems to be a known issue as Samsung forums are filled with threads about it but no solution except send for service. The problem reoccurs after service, cam module replacement, so seems like a software issue. Very unacceptable. Any fixes? Anyone else dealing with this?
Same problem here. Search the forum. There's already a big thread about it.
/CK
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
freebeerz said:
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
Click to expand...
Click to collapse
The problems been around since last year. The Samsung members forum is full of these complaints. I doubt they'll make anything official now that we're getting closer to the note 10 release. I just decided to skip out on the next note
freebeerz said:
Same issue here, wobbly picture as soon as the x2 zoom camera is used.
It started 2 or 3 months ago (I bought my note 9 in December, 512GB European model)
If I focus on an object a foot or two from the camera it stops wobbling for a few seconds which allows me to take a shot quickly... The "live focus" mode doesn't work either (it uses the zoom camera for the effect)
I've also read that getting the camera replaced didn't help, but I wonder if these are real stories or just a rumour.
In any case, like many people I'm waiting a bit longer to see if Samsung publicly acknowledges the problem before getting it replaced under warranty.
Click to expand...
Click to collapse
Ring Samsung and get it fixed via warranty ? As thats a manufacturing defect, if my Note had a issue like yours i would get Samsung to fix it.. if they dont fix it, i would get it replaced with a brand new Note-9 from Samsung. That's what warranty is for!
I have this problem also, i have no problem when using the google camera app zoom so i will stick with it it's even better than the stock Samsung camera app.
demize! said:
So if I zoom in my phone will vibrate and the image is extremely blurry. It seems to be a known issue as Samsung forums are filled with threads about it but no solution except send for service. The problem reoccurs after service, cam module replacement, so seems like a software issue. Very unacceptable. Any fixes? Anyone else dealing with this?
Click to expand...
Click to collapse
Had this.. fixed in samsung service...since im rooted price was around 110 euro..
Same issue
Yeah same issue here. The camera itself seems to be vibrating and making a noise like it's struggling to focus. I had the device replaced and the camera worked for 4 months and started to play up again. Honestly happened with my Note 4 as well, although the Note 4 could be slapped out of it at least. Very frustrating.
When I upgraded to android 10 my vibration camera problem disappeared.
bRkiX said:
Had this.. fixed in samsung service...since im rooted price was around 110 euro..
Click to expand...
Click to collapse
Interesting, as Samsung usually refuses to repair rooted devices.
iceepyon said:
Interesting, as Samsung usually refuses to repair rooted devices.
Click to expand...
Click to collapse
thats true, but i have guy "inside" after all im in Croatia where bribe and corruption is top for doing business
I never notice any camera zoom issues with my N960N, when I was using it running android pie. I haven't tested it running on android 10 as I have managed to fix my N950N. As my N960N is now a backup device, which I backup my N950N to frequently.
Hey! I've faced with a problem. When I use camera app I can hear peeping sound from camera when I shake device(for example, when I recording video)
Does anyone else has the same issue? Should I ask RMA?
>
Probably an ultrasonic motor...
blackhawk said:
Probably an ultrasonic motor...
Click to expand...
Click to collapse
Is it normal or should I ask RMA? I've never faced with it before
AlexOneX said:
Is it normal or should I ask RMA? I've never faced with it before
Click to expand...
Click to collapse
I don't have that cam and don't listen closely for cam sounds from a phone. It could also be mechanical image stabilization you are hearing.
My 10+ makes no sound I can percieve.
Those motors don't make that much sound. On Canon lens they are much larger so you can faintly hear them when focusing in a quiet room. On lens like the 70-200 f/2.8 they move relatively heavy internal optic assemblies very fast and efficiently every time you use AF... pretty cool.
If it's very noticeable or getting worse play it safe and RMA it out. Try out another one at a store and see if it does the same thing if you can.
I'd suggest a factory reset to eliminate software trying to control mics or camera functions.
If a reset doesn't help against this, I'd suggest an exchange.
My device does not do that, and there is no information on hardware faults for that item.
Factory resets never find the root cause and more than likely it will reoccur* leaving you worse off.
*old loads and virus infections are the exception. They are best dealt with by doing a hard reset.
Software reload can be done with the online tool. As a Google Repair Certified individual, I'd still recommend it.
HiddenKnight said:
Software reload can be done with the online tool. As a Google Repair Certified individual, I'd still recommend it.
Click to expand...
Click to collapse
If the phone is new best thing to do is get a replacement. If it's performing normally I doubt it's firmware and the sound could be normal.
I don't know as I'm listening to what it sounds like or how loud it is.
Some people notice the most minuscule things which end up being normal. That said Samsung's call in tech support sucks; avoid using it.
I get it, it's new and you just shelled out big bucks. Cover your assets and send it back if need be.
Avoid mucking with it as Samsung could void warranty especially if you brick it.
Hi,
I recently bought a new redmi note 10 pro. It hasn't even been a month of using it.
I was on video call and suddenly the main (back) camera started fogging up after some time during the call (I was using the back camera for this video call and not the front camera). The weather here is very humid currently. Could this be a reason? Although the camera on my old phone never fogged up, or maybe I never noticed it fogging up.
I have never dropped my RN 10 pro or damaged it in anyway. Just concerned if I should do something about it or is this normal in a strongly humid weather.
Any opinion or suggestion in this regard is welcome.
Thank you!
Have you tried booting in safe mode?
I had the same problem and it was hardware related since my phone fell in water once.
dedq said:
Have you tried booting in safe mode?
I had the same problem and it was hardware related since my phone fell in water once.
Click to expand...
Click to collapse
It is not software related. The fogging is on the inside of camera glass. I could see it.
It's probably air getting inside thorough certain hole. I don't really know what else could it be.
where do you live? Just bring it to Xiaomi Official service centre, in my country they will fix it for free