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I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
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Click to collapse
just like when you root warranty is void same with all manufactures
vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
I'm not sure about nexus, but I assure you it is exactly the same with Samsung. I have owned many Samsung phones in the past. Unlocking your bootloader, on practically any manufacturers device will void your warranty. The HTC One Development edition ships with an unlocked bootloader, maybe try that?
Sent from my HTC One using xda app-developers app
skinsfanbdh said:
just like when you root warranty is void same with all manufactures
Click to expand...
Click to collapse
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
vick33 said:
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
Click to expand...
Click to collapse
It is true. Just because you can revert it doesn't mean it's not originally voided. If say your LED screen died and you sent it for warranty and you had no way to run triangle away due to that and they saw it, you would be getting a bill.
The only way to save your warranty on this device is s-off and that's not yet available.
If you don't like it go to the Samsung S4 which has such a locked down bootloader only one dev has achieved it and still hasn't released how he did it. So no root at all over there.
Sent from my HTC One using xda app-developers app
Your entire warranty is NOT voided due to unlocking or rooting. What DOES happen is your placed under more scrutiny and you have voided the warranty to things you can adversely affect.
For instance:
You rooted and your camera ceases to function or your LED flash dies. Your covered. I wouldn't recommend sending it in running a ROM, stock would ensure they can fix and test it.
Your rooted and your screen dies. You are covered.
Your rooted and the entire phone dies out of the blue. You would be under scrutiny regarding it and they would examine it to see if something you did caused the failure. If it is purely hardware related then you should be covered, otherwise your liable.
This same situation is what people who mod cars have had to fight against (and won). How does an exhaust modification cause a window failure? Or how does a custom head unit cause an engine failure.
There has to be a direct unarguable connection between your modification and the failure, I just had this happen with my Galaxy Nexus. It died completely and it was modified to high heaven. They knew it was unlocked but it wasn't the cause of the failure so it was fixed under warranty.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Sent from my Nexus 10 using Tapatalk HD
altimax98 said:
.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
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Click to collapse
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
vick33 said:
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
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Click to collapse
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
Exactly, they also use 'may void warranty' because there is no way they could make a comprehensive list of all the possible things that could void it. May is safety net of sorts to do exactly what nullkill said
skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
vick33 said:
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
Click to expand...
Click to collapse
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
skinsfanbdh said:
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
Click to expand...
Click to collapse
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
Yes you are very correct.
vick33 said:
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
Click to expand...
Click to collapse
You can but people do not know and assert their rights. I don't bother telling HTC my devices are unlocked or rooted I just state the problem and steps I have taken to fix it like a factory reset or whatever. HTC and every other company would love to invalidate as many warranties as possible it saves them money but you have to know what your rights are to assert them. The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
nullkill said:
The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
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Click to collapse
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
I think the keywords are "May void your warranty" so HTC can decide whether or not to cover you. I have had HTC devices and it's always a risk a person has to take with unlocking the bootloader. HTC using "May void your warranty" simple covers them, so it's up to them if they will cover it or not.
vick33 said:
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
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Click to collapse
really? it says nothing about hardware or software it just says installation which if you have ever dealt with contracts before its vague for a reason. i thought you started this thread for help in resolving something. seems to me that you already know everything and started this thread to boost your ego. not for help and opinions from other members who have dealt with these companys numerous times before.
vick33 said:
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
Click to expand...
Click to collapse
I agree with you that it's crazy how these companies try and operate. On the Nexus side I am sure you can find reports of people sending in devices that were unlocked and them not honoring the warranty the thing that helped us (with samsung too) is we can remove all traces of what we did :highfive:. Which the fact we have to do that is a bit crazy. In a perfect world companies would honor consumer protection laws and they would be better enforced. I only know about this crap as I'm a cell phone addict longest I've had a device in the last 3 years is maybe 6 months I just can't help it. I'm trying to be good and stick with the ONE as HTC have always tended to be my favorite.
The reason I have faith in HTC is I sent a International HTC One X into HTC USA. First they didn't care it was a international model (try that with sammy and they will laugh at you). Second this was one of the very first One X's so it had the wifi/gps issue very very badly. It was originally a black unit but I didn't like that so I bought a white case and swapped it out. When doing that I discovered the attempted fixes to the wifi antenna. It looked like someone who was a hobbyist at best had solder little metal leads to make better contact with the antenna and it looked horrible. Well I sent that sucker in with the white case and what do you know HTC didn't say anything about the board being soldered on or the fact the case was white. I had told them the phone had been in for repair at carrier before and it helped but then the issue came back (I have no idea what happened to this phone as I was at least the 3rd person who it passed through it's now got a nice home with my friend still going perfect) and now it was acting up again. Not saying everyone will have this luck but if you are smart use your brain and know as much as possible it should help.
I'm dying to get root (event temp) so I can chroot debian but due to the apparent flimsiness of the dock am a little scared to loose warranty coverage.
What are the real consequences of unlocking on warranty? If the hinge or connector breaks (hardware issuss) does Asus just turn it away if unlocked?
I don't know how Asus handle this, but I know from Sony and HTC that there never was a problem when unlocked. Just if you grill your processor or hardbrick the phone MAYbe they refuse, but I never ever heard something like this.
If the dock breaks it more common that a seller states that it is your fault because of using too much force.... But they can't refuse warranty on hardware dock because of rooting the tablet...
A friend hardbricked his Samsung and the message from service center was that it fell on the floor I guess in most cases they can't tell if you brick if it's from rooting/flashing or not....
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
He can say that, but I don't believe that they would have any chance in court...
huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
Click to expand...
Click to collapse
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
aznmode said:
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Because that's what you agree to when you unlock...
The text you have to agree to before you use the unlock tool doesn't leave any doubt's: You kiss your warranty good bye - no matter what. There have been cases where TF700 users got a warranty repair even after unlocking. But I would not count on it. And you certainly cannot demand it.
Unless you live in the EU, it seems. Stronger consumer protection laws seem to give users a leg up, so research your country's laws.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
Yezariael said:
He can say that, but I don't believe that they would have any chance in court...
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Click to collapse
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world. Go for it I dare ya.
Anyway if you search on this you find some that tried to send it back and they WOULD NOT fix it. Wanted to charge them hundreds of dollors to fix. Yet I think I remember someone that got it fixed. Not worth it. Its ASUS
Zeblade said:
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world.
Click to expand...
Click to collapse
Yeah, I know the (Swiss) laws, and if I need a good lawyer I have an insurance for this Anyway, consumer have a lot of rights, at least in Switzerland and EU, and a company cannot deny any warranty. If the defect is a consequence of unlocking they could, but not if the dock is not working properly... The problem is, most people would not go to court because of this 500 bucks...
In Europe (EU) they can't deny warranty by law. Doesn't matter what Asus tells on their website.
When for example the dock cnnector is broken and you are unlocked the manufacturer MUST PROOF that the malfunction was caused by unlocking the device and they can't.
Would they reject warranty then a letter of a lawyer does miracles.
Hi, here in Germany we have two warranties. One comes from the law and helps you six months, after this time you have to prove that the damage existed from the beginning which is practically nearly not possible. They can´t deny you this warranty as it´s a law.
The other warranty which comes from the manufacturer is something they can deny as it is voluntary.
So at least for me right now I don´t want to root even though I really want to root .
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
SHadowral said:
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
Click to expand...
Click to collapse
There is. On other devices some developers made it possible, but usually it takes "some" time... can be tomorrow, can be in 1 year, can be never... Has nothing to do with stock kernel, when you can install a recovery you can change kernel, too. With official unlock tools like Asus or Sony are doing they get a database with all unlocked devices... What they do with this data is another question
Thanks, i´ll patiently wait for the day to come
asus reply
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
Dear Mr. Dunwell,
thank you for your email request.
This unit is Out of Warranty due to Unlock device.
In the case of an under warranty repair is first created a cost estimate.
Here, a service fee in the amount of about 135 CHF.
This amount is also refusing to pay the cost estimate, and covers the cost of inspection and the shipping of the unrepaired unit.
It is not possible for us to name the price in advance without having to inspect the equipment, please be understanding of this.
1. Please fill in the relavant warranty application (3. Send in Service - Einsendung defekter Ware) form for your product, by clicking on the link:
https://eu-rma.asus.com/pick_eu/ch_d/eee.html
2. After approval of the submitted data you will receive the RMA number and shipping instructions from us by e-mail.
3. Please read our Terms & Conditions before filling in the RMA forms.
Please don't hesitate to contact us, if you have any questions.
We are committed to customer satisfaction.
You will receive in the next few days by e-mail a link to your satisfaction survey.
We would be very happy if you take the survey and evaluate our service.
Your answers will help us identify the areas where we could improve.
Sincerely,
Mehmet Adyakar
Click to expand...
Click to collapse
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
lpdunwell said:
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
Click to expand...
Click to collapse
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
berndblb said:
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
Click to expand...
Click to collapse
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
Click to expand...
Click to collapse
Indeed here in Holland they can't refuse the warranty because of unlocking. In fact ASUS must proof that the connector problem was caused by unlocking the device and they can't of course.
Sent from my superfast Asus Infinity TF701with Dock
lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Click to expand...
Click to collapse
Do you have an insurance for things like that? (Rechtsschutzversicherung) They would do the work, as I don't believe that Asus will say "Oh yes, Swiss guy, no problem!"
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
linuxkidd said:
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
Click to expand...
Click to collapse
That is nice and all but your speaking for Asus and you can't. We always find that one person on that one day that didn't do their job. You got lucky. I am sure more posts like this will help Asus really slack off more.
I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever.
So NEVER listen to posts like this. You void the warranty and you want them to look the other way. Granted I don't know one time a unlock was the cause of a broken tablet lol but Man if you ever learned anything then remember when you took that tag of your mattress and look what happen.. what happen? Yeah
Zeblade said:
That is nice and all but your speaking for Asus and you can't....
Click to expand...
Click to collapse
linuxkidd said:
...My expectation is that ...
Click to expand...
Click to collapse
Nope.. not speaking for Asus.. Giving my expectation, not policy of Asus (as caveated with "My expectation is that...")
Zeblade said:
...I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever....
Click to expand...
Click to collapse
I believe you found the reason it wasn't honored right here... Warranty almost never transfers across owners. They (in general, not speaking specifically for Asus) usually state that they are only good for the original owner of the device.
It is true that either
A) I found the one person (or persons... ) slacking in their job and they replaced a hardware component which was clearly defective and had nothing to do with the device being unlocked.
or
B) The few other people who've had issues found the one or two people who were being dicks.
Either way, the story you provide doesn't even apply due to the tablet not being with the original owner.
LK
I was considering unlocking my gf's T-Mobile Moto X but some of the disclaimer language gave me pause.
"You have only yourself to blame. Once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader."
In actual practice, how strict are they about this if it is clearly a hardware defect (eg: screen burnout) ? Does anyone have experience or insight they can share?
Thanks!
Sent from my SCH-I535 using Tapatalk
bobloblaw1 said:
I was considering unlocking my gf's T-Mobile Moto X but some of the disclaimer language gave me pause.
"You have only yourself to blame. Once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader."
In actual practice, how strict are they about this if it is clearly a hardware defect (eg: screen burnout) ? Does anyone have experience or insight they can share?
Thanks!
Sent from my SCH-I535 using Tapatalk
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It's void and done. It isn't like HTC when they say it only voids the warranty if it gets bricked or something like that. If you unlock it and try to return/RMA, you cant. When you provide the serial number, it wont let the reps issue an RMA. I learned this the hard way. I unlocked my tmobile one and it began creaking a lot on the back panel, but they couldn't do anything about it since I unlocked the bootloader. It sucks that the TMO and the Developer edition models are exactly the same, but the warranty doesnt get voided on the DE model.
aooga said:
It's void and done. It isn't like HTC when they say it only voids the warranty if it gets bricked or something like that. If you unlock it and try to return/RMA, you cant. When you provide the serial number, it wont let the reps issue an RMA. I learned this the hard way. I unlocked my tmobile one and it began creaking a lot on the back panel, but they couldn't do anything about it since I unlocked the bootloader. It sucks that the TMO and the Developer edition models are exactly the same, but the warranty doesnt get voided on the DE model.
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Thanks for the reply though that does suck. So then, are there any other options or workarounds. Is Pwnmymoto still an option for custom Roms as described here: http://www.androidpolice.com/2013/0...nd-maxx-makes-flashing-custom-roms-a-reality/
I'm doing a lot of reading and trying to get a handle on all this, but I've been on Samsung phones since the original galaxy so this is all new to me. Are there any up to date comprehensive guides that I should dig into regarding my options for custom roms?
Thanks again.
Edit: apparently pwn is no longer an option as described in the link above. There's a ton of conflicting Information since 4.4 dropped. Seems like I have a ton of research to do.
Sent from my SCH-I535 using Tapatalk
bobloblaw1 said:
Thanks for the reply though that does suck. So then, are there any other options or workarounds. Is Pwnmymoto still an option for custom Roms as described here: http://www.androidpolice.com/2013/0...nd-maxx-makes-flashing-custom-roms-a-reality/
I'm doing a lot of reading and trying to get a handle on all this, but I've been on Samsung phones since the original galaxy so this is all new to me. Are there any up to date comprehensive guides that I should dig into regarding my options for custom roms?
Thanks again.
Edit: apparently pwn is no longer an option as described in the link above. There's a ton of conflicting Information since 4.4 dropped. Seems like I have a ton of research to do.
Sent from my SCH-I535 using Tapatalk
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Wow... really? I was within my 14 days so I returned the phone even with the unlocked bootloader. That's really strange. there must be something you could do about a hardware defect. Just because a company makes you sign away your rights does not mean that the agreement is valid. Just as when you sign liability waivers for certain things, the agreement is just to discourage you from trying to sue, etc.
I know that in Europe you can't just void an entire warranty for unlocking a bootloader. Something software related could be voided, but a non-related hardware defect could not be claimed void because of the bootloader. Kind of like how on cars, you cannot void an entire warranty for having an aftermarket part, if that part cannot cause whatever defect you are trying to claim.
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
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Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
berndblb said:
Why did that come as a surprise????
It's stated clearly when you run the unlock tool and BEFORE you hit "I agree".....
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Not before I purchaseed the product.....
Danforth said:
It seems like every ROM and kernel thread for Asus tablets on XDA warns you about this, so I don't know how you missed it.
The latest Samsung tablets like the Galaxy Tab S will also present a warranty problem, because depending upon which model you get there currently may be no way to root them or flash a new ROM without tripping Samsung's annoying Knox counter, which will void your warranty.
I know because I recently had problems booting my TF701T -- out of warranty because I had unlocked it -- and researched the other 10 inch tablets out there. Nexus tablets don't have SD card slots, which is a deal-breaker for me. HTC doesn't make its own brand tablets anymore, so I don't know why you mentioned them -- the only tablet they make right now is the Nexus 9.
I wasn't impressed with the offerings from Lenovo and Sony either, not after using a high DPI device like the TF701T. So I was pretty relieved when I got my Asus tablet working again and didn't have to buy another one.
You don't mention why you needed warranty service, or why you unlocked your bootloader.
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Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
alvinma said:
Got a defective screen......but then I used HTC, nexus, and apple devices before, and none voids your hardware warranty for unlock bootloader/jailbreaking....... and you don't ask why ppl unlock bootloader on xda?
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I asked why because I am wondering how you avoided reading any of the warnings in all of the Asus ROM and kernel threads. Pretty much all the instruction posts include the warning. I thought perhaps you had decided to unlock without first deciding on a particular ROM. But then, as berndblb mentioned above, there's that final warning when you run the unlock tool...
Given all the complaints about defective docks, I made sure to use my TF701T for more than a month before unlocking, to give time for any hardware flaws to show up. I also always read up about what is involved in rooting/replacing the ROM for any device BEFORE I even buy it, which is why I ruled out getting a new Samsung Galaxy Tab S.
Sorry to sound so unsympathetic -- it does suck that your display crapped out AFTER you unlocked it -- but I guess you'll just have to consider this a lesson hard-learned.
EDIT: I wanted to add that, not only does Samsung have Knox -- meaning you can potentially void your warranty just by rooting it -- Apple also reserves the right to refuse warranty repairs if your device is jailbroken. That means that you can get screwed if your device ends up in a state where you can't remove the jailbreak, even if the jailbreak had nothing to do with the problem.
To be honest I agree with OP. I have had so many devices through the years, HTC, Sony, Motorola, Samsung, Apple... I have always been into unlocking and rooting.
In EVERY rom thread for EVERY device you can read that you will loose warranty etc if you flash! So there is no difference here at the Asus forums of course.
The difference is that no other manufacturer that I know really use the serial number this way and deny you the hardware warranty after unlocking bootloader!
Software warranty would be understandable since you modify the software.
I have sent so many different devices for repairs, everyone unlocked and/or rooted and I have never had a problem. Sony, Samsung, HTC, Motorola... No problem at all.
I thought this would be the case with Asus too, but when I have been in contact with their technical support they clearly states that after unlocking the bootloader you will loose the complete original warranty, inclunding for hardware faults.
Its a good product. A good buy once safely rooted.
However I agree if you don't really find out without researching.
It shouldn't be difficult for Asus to stand behind the product with good service at least of all things.
Maybe it sounds crazy, but they should say "You root you void your warranty, but we fix it anyway?!"
"What on earth have you got to be kidding. We dont pull those stunts."
And maybe some places do fix it anyway. But as a result these things dont sell.
I'll throw in my 2 cents also.
Most of the other manufactures also state that if you unlock/root your warranty is void. The difference is, most of them do not provide a way for you to do it.
For most of the others the only way to root was with an exploit and then you could either unroot for warranty or mess it up so bad that they couldn't tell that it had been rooted.
I agree with the Asus policy, you mess around with it anyway then it's your problem.
It is clearly stated on their website that it voids warranty, if your complaint is that you didn't know before you bought it then that is your fault. Did you do any research on their website before you bought it, did you look at any threads here on xda? If you bought it so that you could root it you should have know, if you bought it because you liked it and then you read all the warnings and rooted it because you could after, then it's your own fault. Sorry
I could make analogies to other things about how it is similar but the bottom line is their warranty specifically says that if you rooted it your warranty is gone. It is clearly stated and you ignored it.
STILL, there is a big difference between Asus and other manufacturers!
Sony also provides unlocking tool, says unlocking MAY void warranty, but issues such as known hardware problems is still covered.
HTC also provides unlocking tool, says unlocking MAY void warranty and hardware problems non-related to unlocking seems to still be covered.
Samsung uses it's KNOX system which does not register the serial number when unlocking but make a flag in the phones bootloader. Samsung handles this different in different countries but generally it seems to be no problem to still get the phone repaired under warranty.
So when Asus register your serial number when you unlock the bootloader and then denies ALL warranty claims is not "something every manufacturer does".
And with the TF701 which has some big quality issues, like keyboard dock, loose glass, why would these not be covered by warranty just because the software is modified? It does not make sense.
I bought an unlocked TF701T on ebay. It was unusable with lots of phantom touches. I chatted with Asus service and explicitly stated that the device was rooted and unlocked. They said it was under warranty and gave me an RMA number. A week after I shipped it the tablet came back repaired. I was quite pleased with their service.
Sorry, I know that's like gasoline on the fire if someone had a bad experience. But they did well and I have to give them credit.
That's good to hear! In which country do you live?
Do NOT buy ASUS ever !!! this tablet is piece of s***.... sorry but it is the truth
hi guys,
I can only confirm what other users have stated about bad experience with asus tf701t , on paper it looks very nice, but the reality is very different ! do not waste your money on a company that is looking for one shot users.
I bought mine from amazon, and from the very beginning i had problem with screen sensitivity, sometimes there are phantom zones, means when i touch the screen nothing happens, like at the top when trying to roll out the android menu. (middle top part of the screen)
So since i am a very loyal asus customer, (laptop ROG, motherboards, asus infinity 700,) i was used to 'ok' quality, so i was not suspecting hardware. I thought my issue was software related. So i flashed and updated my rom.
Unfortunately it DID NOT resolve my problem, so that proved me that the problem is hardware related. So i write ASUS customer support, and they refused to repair their piece of crap they sold me. Hidding behind the warranty policy...very lame !
They refused to face the facts. I wrote a second time kindly to ask them to reconsider, since i am a good customer and i am asking for the first time the support that i deserved, since my tablet is just 6months old, and problems started from day 1 !!
ASUS told me i could send the tablet and so a check to see what needs to be replaced for EUR 75 , and only then a quote could be made about how much more I would need to pay for the repair... GIVE ME A BREAK !
First they sell me untested hardware...because if it would have been gone through proper quality test it would have ended in the garbage can and not on shelves.
The quality and success through time of a company comes not only from what you build but the support you give to your customers, and also know to admit when you build and publish crap on the market !
Sorry to be so hard, but honestly between the way i have been treated and the way I describe it to you, i am polite.
I will NEVER ever in this life BUY Asus again. Farewell to asus and burn in hell...
So think twice give before you buy asus. I hope this review will give you also a preview of what this Asus tablet is.
alvinma said:
Long story short:
If you UNLOCK BOOTLOADER of your device, you FULLY VOID the WARRANTY of the device.
Yes, defective screens, batteries....your warranty is not covering anything once you unlock your device using Asus's official unlock app.
You may wonder why Asus designed an app to unlock the bootloader of your device? Because when you unlock it, the app connects to Asus's server on internet, submit your device's serial number, and Asus knows that a device with such serial number is not under warranty anymore.
End of story. I learned it the hard way.
Want a good rooted device?
Go Samsung, Google Nexus, HTC
Google and HTC have clearly stated that unless the damage on the android device is caused by unlocking the bootloader, the device will be under warranty.
From my searches online you can re-lock your Samsung devices and you get your warranty.
My new Oneplus One phone even offers 1 time first year accidental screen replacement just like htc m8 in the US.
As of tablets, the Nexus series are always the best choices.
---------------------------------------------
Now, if you live in a region where there're laws enforcing hardware warranty of bootloader unlocked devices, you might have a chance to fight it back, but consider what you might need to go through I'd ask why not buy a better device with better warranty?
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Click to collapse
With Unlock can't Asus refuse warranty in EU and CH generelly. A short letter from my adovator and Asus repair under warrenty my laudspeaker. Only defects with connection with Unlock can refuse from Asus, but ASUS must prove relation.
ASUS AGB are not allowed in EU or CH and violate law. Paper are patience and not all was wrote is true
It probably depends on certain issues and the extend of damage like if you dropped it or something. Edit: If ASUS DOESNT STAND BEHIND THEIR PRODUCT. Unless they change their tune I wont buy another Asus thing.
Asus warranty
Your Asus warranty is of no use anyway. Here's my experience:
I bought the tf701 when it came out. I read a lot of reviews, watched Youtube reviews and so on.
When I received it I noticed that the tablet did not sit firmly in the keyboard dock. However there were no other problems so I did not care. After a few weeks I noticed connectivity problems between the dock and the tablet. I found out that many people had that problem and that all docks are affected from the first and second batch (not a single word about that in any reviews I watched previously). I wrote Asus and they told me to talk to the vendor where I bought it. this vendor (eGlobal) asked me to send my tablet and dock to them on my own costs, what I did. after 8 weeks or so I got it back in a worse shape than before. Not only the problem has not been fixed, one of the rubber feet was missing and the tablet had some scratches on the back side. eGlobal told me that it was Asus' fault, so I contacted Asus again. They were replying with the same message (copy&pasted), no matter what I wrote them, that I have to contact my vendor. eGlobal was likewise uncooperative blaming Asus instead. The tablet was still under warranty but all I got from it were some scratches and a missing rubber foot.
I got Asus mainboard, display and other hardware but this was definitely the last time that I bought an Asus product.
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
I am located in Europe. My experience with ASUS support is that they are quick to reply and I have never had a problem with getting a warranty service approved (yet). I have sent in two computers (one computer two times and the other four times) and my TF701 two times. The irritating thing is that they give you a date (but no time) when the transport company will come and pick it up which means I have to take a day off work just sitting at home waiting for the transport company. When they want to deliver it to me it's the same thing, they give you a date and you are supposed to wait at home whole day.
The most irritating thing about this is that the transport company (in my case DHL) has a service point just around the corner from my house but they will not accept that I leave the box there, they HAVE to collect it at my home. Every other company I have sent products for warranty service to have given me the option to leave it at a service point and then collect it there.
ASUS service work shop in Czech Republic where all my services have been sent seems to have problems with understanding English since they often just fix some of the problems I have had, not all of them.
HeartWare42 said:
You should direct your frustration against the people that deserve it - your vendor (eGlobal) as it is they that have the support. The manufacturer is not involved (at least if you are located in Europe - aren't quite sure how the laws are in other parts of the world). If you have received your goods back from repair in damaged condition, you should take it up with the vendor...
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Click to collapse
The faulty product comes from Asus. The repair that achieved absolute nothing was done by Asus and overall support from Asus isnt that great. Sure, I will not buy from that vendor again because their support lacks as well. Bottomline is that your warranty is worth nothing at all.
does op not realize that both iterations of nexus 7 tablets are made my asus? so recommending against asus, but recommending a nexus tablet is... well... dumb... Asus makes amazing products. just do a bit of research before purchasing, and especially before rooting and you will be fine. I own both a nexus 7 gen 2 and a transformer tf701 both unlocked and rooted. never had a single issue with either, and if it werent for rooting and the custom rom community my transformer would still be stuck on KK rather than able to run both LP and linux simultaniously... again, asus makes great products. I'd go asus over samsung any day... KNOX is a *****..
Hey guys
Im looking for a new phone currently and the only one which suits me is apparently a P20 Pro.
I want to use Xposed (im still on a Moto Z with Marshmallow (rip Qwerty Keyboard Mod I bought this phone for -.-)) but Im not sure what the current situation is. As far as I can tell, Xposed on Pie isnt quite working yet, so I was trying to look for a phone which is still on Oreo, or where there is a functioning Oreo ROM for.
But since the latest Huawei debacles with unlock Codes and such, Im very confused what to do.
If I buy a new P20 Pro, it comes with 8.1 on the box, but I cant buy unlock codes anymore? If I buy a used one, it might has 9.0 on it, but I cant use Xposed with it then, besides also no unlock codes?
Is there anyone willing to sell me a used P20 Pro with open bootloader, please? I would very much appreciate that! If it comes already rooted on a 8.x ROM even better!
Please!
Cheers
nighteeeeeY said:
Hey guys
Im looking for a new phone currently and the only one which suits me is apparently a P20 Pro.
I want to use Xposed (im still on a Moto Z with Marshmallow (rip Qwerty Keyboard Mod I bought this phone for -.-)) but Im not sure what the current situation is. As far as I can tell, Xposed on Pie isnt quite working yet, so I was trying to look for a phone which is still on Oreo, or where there is a functioning Oreo ROM for.
But since the latest Huawei debacles with unlock Codes and such, Im very confused what to do.
If I buy a new P20 Pro, it comes with 8.1 on the box, but I cant buy unlock codes anymore? If I buy a used one, it might has 9.0 on it, but I cant use Xposed with it then, besides also no unlock codes?
Is there anyone willing to sell me a used P20 Pro with open bootloader, please? I would very much appreciate that! If it comes already rooted on a 8.x ROM even better!
Please!
Cheers
Click to expand...
Click to collapse
Sure $7000 it's yours....I need a Mac Pro??
nighteeeeeY said:
Hey guys
Im looking for a new phone currently and the only one which suits me is apparently a P20 Pro.
I want to use Xposed (im still on a Moto Z with Marshmallow (rip Qwerty Keyboard Mod I bought this phone for -.-)) but Im not sure what the current situation is. As far as I can tell, Xposed on Pie isnt quite working yet, so I was trying to look for a phone which is still on Oreo, or where there is a functioning Oreo ROM for.
But since the latest Huawei debacles with unlock Codes and such, Im very confused what to do.
If I buy a new P20 Pro, it comes with 8.1 on the box, but I cant buy unlock codes anymore? If I buy a used one, it might has 9.0 on it, but I cant use Xposed with it then, besides also no unlock codes?
Is there anyone willing to sell me a used P20 Pro with open bootloader, please? I would very much appreciate that! If it comes already rooted on a 8.x ROM even better!
Please!
Cheers
Click to expand...
Click to collapse
Yes. I got one, only for the very small price of 1000$. You pay the delivery and you send the money first.
No money, no honey, bunny
I was thinking about selling mein, unlocked bootloader and alrdy updated with Magisk passing saftynet and banking apps working.
If you r intersection , and you live in Europe, pm me,
Mines getting sold soon. Single SIM L29 c432 rebranded from L09.
Once I get my OnePlus 7 pro it'll be going on Swappa unless I find a buyer elsewhere.
Nothing wrong with it..
Bootloader unlocked. In black. Probably going to sell for £200-250 boxed etc, case.