Hello,
I have an LG P880 and I had the Torch app with the flash on.
I accidentally dropped the phone and it fell with the screen down and the flash went off.
When I went so see what happened I noticed that the battery was still attached.
I tried to turn on the phone but to no avail. The power button seems to be working as I can hear it click, but the screen doesn't turn on.
Later tried to connect the phone to my PC to check if it connected in download mode, but it didn't. ADB doesn't recognize any devices either.
I don't know what else I can try.. I had some notes on the internal memory that I can't reach and I really needed them..
Does anyone know of a way to extract information from the internal memory?
The phone is still on warranty and I don't see any screws that have a void stamp. If needed I can disassemble it.
It was running CM 10.1 stable.
Thank you for your time
tyraek said:
Hello,
I have an LG P880 and I had the Torch app with the flash on.
I accidentally dropped the phone and it fell with the screen down and the flash went off.
When I went so see what happened I noticed that the battery was still attached.
I tried to turn on the phone but to no avail. The power button seems to be working as I can hear it click, but the screen doesn't turn on.
Later tried to connect the phone to my PC to check if it connected in download mode, but it didn't. ADB doesn't recognize any devices either.
I don't know what else I can try.. I had some notes on the internal memory that I can't reach and I really needed them..
Does anyone know of a way to extract information from the internal memory?
The phone is still on warranty and I don't see any screws that have a void stamp. If needed I can disassemble it.
It was running CM 10.1 stable.
Thank you for your time
Click to expand...
Click to collapse
try removing the battery, plug a usb connected to a pc, whilst holding volume down, if it goes into software download mode, you can restore it by flashing the original firmware through kdz.
zri said:
try removing the battery, plug a usb connected to a pc, whilst holding volume down, if it goes into software download mode, you can restore it by flashing the original firmware through kdz.
Click to expand...
Click to collapse
Thank you for your reply, but I have already tried that. The screen doesn't even turn on.
Another interesting thing that I found is that in complete darkness, I remove and insert the battery and try to turn it on. The lights on the touch buttons slightly blink and the phone doesn't do anything else.
tyraek said:
Thank you for your reply, but I have already tried that. The screen doesn't even turn on.
Another interesting thing that I found is that in complete darkness, I remove and insert the battery and try to turn it on. The lights on the touch buttons slightly blink and the phone doesn't do anything else.
Click to expand...
Click to collapse
If the phone does not turn on, something has probably broken inside the phone, due to you dropping it. You could try to get it repaired and hope the info will stay on it, or you could disassemble yourself and see if you can spot the problem and repair it yourself.
chasepoes said:
If the phone does not turn on, something has probably broken inside the phone, due to you dropping it. You could try to get it repaired and hope the info will stay on it, or you could disassemble yourself and see if you can spot the problem and repair it yourself.
Click to expand...
Click to collapse
Thank you for your reply, I will send it to warranty tomorrow probably. I disassembled everything except the touch screen and it seems everything is in place, since I'm don't have the knowledge for anything else and don't want to break any seals if any exist
More information: I can turn it on to the APX mode apparently (volume up + volume down + power on), however Windows says it is an "Unknown device" and doesn't even provide a vendor/device ID so no driver can be installed for the device..
Hope they can salvage my data or I'll have a hard time trying to remember my notes lol
tyraek said:
Thank you for your reply, I will send it to warranty tomorrow probably. I disassembled everything except the touch screen and it seems everything is in place, since I'm don't have the knowledge for anything else and don't want to break any seals if any exist
More information: I can turn it on to the APX mode apparently (volume up + volume down + power on), however Windows says it is an "Unknown device" and doesn't even provide a vendor/device ID so no driver can be installed for the device..
Hope they can salvage my data or I'll have a hard time trying to remember my notes lol
Click to expand...
Click to collapse
probably something inside the phone has broken as stated above, i have never heard of this APX mode and i wouldn't mess around with it, i have bricked my LG devices several times and have only fixed it with kdz
zri said:
probably something inside the phone has broken as stated above, i have never heard of this APX mode and i wouldn't mess around with it, i have bricked my LG devices several times and have only fixed it with kdz
Click to expand...
Click to collapse
The APX mode is like recovery mode but on a deeper level. You use nvflash with it. If you can't get to this mode nothing else will work more info here
I sent it to warranty, they said they will contact me within 5 days
tyraek said:
The APX mode is like recovery mode but on a deeper level. You use nvflash with it. If you can't get to this mode nothing else will work more info here
I sent it to warranty, they said they will contact me within 5 days
Click to expand...
Click to collapse
well thats some good news, goodluck with that
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
offwiththeface said:
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This actually sounds like a great, thanks , but before sending it out I think I would like to try other solutions since it would suck to not have my phone for 2-3 weeks. Also, how long did the whole process take for you? (Sending it out, "repair", and getting it back)
This happens to a guy in another thread. He fixed it by leaving it in the wall charge until the red LED turned on, it took 4 days on the charge.
Hey it actually only took about 1week take it back to your carrier have them send it for you. I also heard about leaving it on the charger for a long time I tried over night and it didn't work the next thing I did was send it to "repair" but if you have the patience leave it on change for a few days first
Sent from my HTC One using xda app-developers app
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I have a Verizon HTC One exhibiting the exact same symptoms. The battery went dead after a long day and it will not turn on or charge. I have held the proximity sensor in bright light while powering on and while holding both vol up and power. Neither seemed to change the problem. How bright of a light are we talking? Thanks in advance. I am also curious why this works....
Maby i can help^^
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
I lost my phone in the water today and it worked well until i got home! then my htc one started to blink the back and home button, then it just turned off by it self! i tryed very thing!! holding the power button, power button and vol down, directt light to the proximity sensor and power button and vol down but it didnt work....
Then i tryed to connect it to my computer and pressed the power button, the mobile turned on but it failed a cupple of times!! tryed a cupple of times and then suddently everything worked fine!!! ( done **** up the power button, i pressed it so hard and many times i have to press hard to turn the phone on and of-.-) anywayes TRY CONNECTING TO COMPUTER!!
Other small thing i did - took the sim card out and in again..... Thanks for reading.! sry for the bad english^^
this is a **** painfull thing since i got my phone just jet! and i got alot off stuff in it, so i hope it helped!!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
Another +1 for bright light power button + vol down
Unrooted HTC one on ATT
ryan00793 said:
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
Click to expand...
Click to collapse
Its so that if the phone is in your pocket it won't start up as the proximity sensor detects the phone is in your pocket so tells it not to start up. Sometimes the sensor doesn't work as it should and needs a really intense light to overwhelm the sensor and let the phone start up.
Bobbie
Put it under a desk lamp!
I had the same exact problem. My phone couldn't turn on after it reached 0% and there was no orange light when charging. I put the phone right under my desk lamp and held the power button for 15 seconds and it turned on. Thought people were just trolling... The battery was at 1% when it turned on. I already left the phone in wall charge overnight. Guess it was not charging very well. Thanks for coming up with this solution!
It worked!!!
WOW The light over the sensor worked for me too!! I'm glad I came to this forum first!!:laugh::laugh:
Doesn't work for me
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
inferno7799 said:
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
Click to expand...
Click to collapse
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
n1234d said:
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
inferno7799 said:
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
Click to expand...
Click to collapse
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
danielr18 said:
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
Click to expand...
Click to collapse
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
inferno7799 said:
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
Click to expand...
Click to collapse
Well, since you're under warranty, doing anything else just doesn't make sense. And using jtag would require you to open the phone, and trust me, you don't wanna do that to this phone.. Just out of curiosity, what are the first 5 digits of your serial no?
Sent from my HTC One using Tapatalk
Hi all
My screen light, when my qwerty is slide in, stop working. Idk why, but the touchscreen is not affected. When keyboard is out, it works fine...
is there any solution? is there any way to "force" the light on, even slide in/out my keyboard?
any ideas?
thanks a lot
Dalamar666 said:
Hi all
My screen light, when my qwerty is slide in, stop working. Idk why, but the touchscreen is not affected. When keyboard is out, it works fine...
is there any solution? is there any way to "force" the light on, even slide in/out my keyboard?
any ideas?
thanks a lot
Click to expand...
Click to collapse
Factory reset and/or reflash firmware with rsd lite
If device is not rooted factory reset should work.
Or
There are some apps like lightflow that may help
Sent from my XT907 using Tapatalk
Thanks a lot
Lightflow is for notifications?
I was referring to the backlight.
I think that it's a HW problem, poor connection between the screen and qwerty or something similar. I put a little carton between the keyboard and the screen and the lights on...
Hi again
My screen doesn't work anymore.
I dont know what happened with my phone, i think that in a reboot it entered to safestrap or other option and doesn't boot.
When I press vol keys, my D4 vibrates.
My pc shows 2 disk but I can't see the data (maybe it's unmount?).
I can't see the device via ADB.
PD: Fortunately, previously I made a backup of memory (8 GB) ... but I wanted made a full backup with safestrap D:
Dalamar666 said:
Hi again
My screen doesn't work anymore.
I dont know what happened with my phone, i think that in a reboot it entered to safestrap or other option and doesn't boot.
When I press vol keys, my D4 vibrates.
My pc shows 2 disk but I can't see the data (maybe it's unmount?).
I can't see the device via ADB.
PD: Fortunately, previously I made a backup of memory (8 GB) ... but I wanted made a full backup with safestrap D:
Click to expand...
Click to collapse
Your LCD or flex cable likely failed, fairly common with slide out droids
both can be replaced
you need to unlock you screen to see data on drives
Likely the Digitizer is still working, just need to guess where the unlock is
sd_shadow said:
Your LCD or flex cable likely failed, fairly common with slide out droids
both can be replaced
you need to unlock you screen to see data on drives
Likely the Digitizer is still working, just need to guess where the unlock is
Click to expand...
Click to collapse
Thanks again! superfast answer
Now, my pc shows "mot single adb interface" in device manager. But when i'm listing ADB devices, doesn't show my D4
Hello guys im kinda crazy about this
i have a moto x xt1058 and it had a bad camera so i bought the replacement and i open the phone carefully like the video and i did the replacement then when i started to reassemble it i connected the battery before connecting power and volume buttons to the phone so i connected them when my phone auto started and it booted well in android 5.1 stock when i put the battery, then i finish the reassembly but i realized that my buttons were not working so i connected my phone to adb and i put adb reboot then it boot normaly but only volume buttons were working, power button was not working. then i open it only to see the buttons flex and it was connected good and didnt damage it. so i rebooted again with adb and surpirse phone after logo shows a black screen, and only active display was showing, i connected to pc and didnt recognize nothing then the battery died and actually its charging. i cant boot to fastboot because i dont know why power button doesnt work
What Can i DO, please i cant take it to repair it is too expensive. it had all stock 5.1 with unlocked bootloader.
sorry for my english, isnt my first language.
I would let it die again or power it off as you can , remove the camera replacement, put buttons and then battery back, see if phone works again.
kmiloxdxd said:
Hello guys im kinda crazy about this
i have a moto x xt1058 and it had a bad camera so i bought the replacement and i open the phone carefully like the video and i did the replacement then when i started to reassemble it i connected the battery before connecting power and volume buttons to the phone so i connected them when my phone auto started and it booted well in android 5.1 stock when i put the battery, then i finish the reassembly but i realized that my buttons were not working so i connected my phone to adb and i put adb reboot then it boot normaly but only volume buttons were working, power button was not working. then i open it only to see the buttons flex and it was connected good and didnt damage it. so i rebooted again with adb and surpirse phone after logo shows a black screen, and only active display was showing, i connected to pc and didnt recognize nothing then the battery died and actually its charging. i cant boot to fastboot because i dont know why power button doesnt work
What Can i DO, please i cant take it to repair it is too expensive. it had all stock 5.1 with unlocked bootloader.
sorry for my english, isnt my first language.
Click to expand...
Click to collapse
This is a hardware issue. Sounds like you damaged the cable to the power button even if you think you did not.
https://www.ifixit.com/Device/Motorola_Moto_X
JulesJam said:
This is a hardware issue. Sounds like you damaged the cable to the power button even if you think you did not.
https://www.ifixit.com/Device/Motorola_Moto_X
Click to expand...
Click to collapse
The phone was completely died so I let it charge then I get in in fastboot mode and restore fw now I phone works perfect but power button doesn't work maybe I have to buy flex replacement
:crying:
kmiloxdxd said:
The phone was completely died so I let it charge then I get in in fastboot mode and restore fw now I phone works perfect but power button doesn't work maybe I have to buy flex replacement
:crying:
Click to expand...
Click to collapse
I think so because this is not a software issue.
JulesJam said:
I think so because this is not a software issue.
Click to expand...
Click to collapse
oh i know that, i have restored it manually with mfastboot and still doesn't work so i will buy flex replacement , its cheap it costs like 5$
:crying:
Hello,
for 2 days my phone screen remains black
the phone works because the alarm rings and the voice assistant works
I tried to start with the power and volume keys but nothing works
someone would have a solution please so that i can at least recover my data
Thanks
DMX78 said:
Hello,
for 2 days my phone screen remains black
the phone works because the alarm rings and the voice assistant works
I tried to start with the power and volume keys but nothing works
someone would have a solution please so that i can at least recover my data
Thanks
Click to expand...
Click to collapse
Connect to pc to back your data up. Also does the touchscreen work? And did you drop your phone or something else?
the touchscreen doesn't work
debugging mode is not activated, I cannot transfer my data to the pc.
I had the touchscreen bug for some time and suddenly, the screen did not turn on. The phone did not fall.
DMX78 said:
the touchscreen doesn't work
debugging mode is not activated, I cannot transfer my data to the pc.
I had the touchscreen bug for some time and suddenly, the screen did not turn on. The phone did not fall.
Click to expand...
Click to collapse
If it still under warranty i would send it to where you bought it. Even if you dont have warranty try it because the device should not be broken under normal use.
keep pressing the power button and when your phone vibrates try and hit restart. i know your screen is blacked out but if possible just try and locate. it happened with me too and thankfully my devices' screen recovered. the pop up comes just adjacent to the power button. first option will be your power off and then just below will be your restart.
I already tried
the phone reboots well but still black screen