Hey guys,
I`am having a problem with my Nexus 6 not beeing recognised in ADM and on the web Google Play site in device manager though it shows up in Google Play and syncing goes without problems. Running full stock MMB29V not rooted.
I contacted Google to look if the issue is beeing caused on their end because i tried everything else to solve the issue on my end.
Things i tried:
1.
1) Go into multitasking and close Android Device manager if it is open.
2) Open Google Settings app. Then go to Security. Uncheck both Android Device manager options. I believe they are Remote Erase and Tracking.
3) Go to Settings > Apps > All > Google Play Services. Clear cache and data.
4) Reboot
5) Back to Google Settings. Recheck both options.
2.
Did a data factory reset
3.
Reflashed the factory image folowed by a data factory reset.
4.
Booted up in safe mode.
ok @gee2012, ill try to make this painless..
now, in my n6, when i go into device manager, it cant find my n6. BUT, if i open my device manager app on my sgs4, it finds my n6 right away. it just seems like an android/google issue.
simms22 said:
ok @gee2012, ill try to make this painless..
now, in my n6, when i go into device manager, it cant find my n6. BUT, if i open my device manager app on my sgs4, it finds my n6 right away. it just seems like an android/google issue.
Click to expand...
Click to collapse
Visibility isn`t my main problem per se, i also can t enroll`in the N beta program for instance for automatic updates becasue it says i have no eligable devices linked to my account.
gee2012 said:
Visibility isn`t my main problem per se, i also can t enroll`in the N beta program for instance for automatic updates becasue it says i have no eligable devices linked to my account.
Click to expand...
Click to collapse
now thats odd, as i enrolled(not like im gonna take an ota). but still, mine isnt visable either.
simms22 said:
now thats odd, as i enrolled(not like im gonna take an ota). but still, mine isnt visable either.
Click to expand...
Click to collapse
Thats what i mean I tried virtualy anything to get it to work and all fails. Thats why i contacted google because i thinks its a problem on their side.
gee2012 said:
Thats what i mean I tried virtualy anything to get it to work and all fails. Thats why i contacted google because i thinks its a problem on their side.
Click to expand...
Click to collapse
does the play store see your n6?
simms22 said:
does the play store see your n6?
Click to expand...
Click to collapse
Yup, in My Devices its visible but not in the device manager section
Weird.
A friend had this same issue while trying to enroll - he got around this by adding a second Google account (you could create a new dummy account I guess if you don't have a second one already) to his phone, and signed up on the preview page using that account.
jj14 said:
Weird.
A friend had this same issue while trying to enroll - he got around this by adding a second Google account (you could create a new dummy account I guess if you don't have a second one already) to his phone, and signed up on the preview page using that account.
Click to expand...
Click to collapse
Could do that, but i want to know whats wrong my account (settings) or at the Google end and why it doesn`t link my phone to my account in the ADM.
Understood, and agreed. You'd want ADM to be able to locate your device in case it goes missing.
i'm exactly with this problem too on my nexus 6p.
i'm not able to see my device on ADM, keeps spining. already did all the troubleshooting i could find including the ones on the original post.
i do have another 2 google accounts on my nexus and no problem with them on finding the device in ADM and also the nexus is showing up on androidbeta enroll devices.
It might be something related with my primary google account since there is no problem on the other 2 google accounts.
The only thing that's different on my primary account is that it is protected with 2 step verification.
it's really weird and i really wanted to enroll to android N on my primary account.
therethere said:
i'm exactly with this problem too on my nexus 6p.
i'm not able to see my device on ADM, keeps spining. already did all the troubleshooting i could find including the ones on the original post.
i do have another 2 google accounts on my nexus and no problem with them on finding the device in ADM and also the nexus is showing up on androidbeta enroll devices.
It might be something related with my primary google account since there is no problem on the other 2 google accounts.
The only thing that's different on my primary account is that it is protected with 2 step verification.
it's really weird and i really wanted to enroll to android N on my primary account.
Click to expand...
Click to collapse
My primary account is 2-step secured too. In Google Dashboard it also shows 2 Nexus 6`s , the primary secured one has the option to remove it from the account and the other non-secured one can`t be removed. Hope Google can solve this annoying issue.
I'm having the same issue. Even my second account doesn't show up.
i turned my location off, then my n6 stopped showing up in device manager. i turned on my location, and my n6 showed up in the device manager.
Tried that but no go
Sent from my Nexus 6 using XDA-Developers mobile app
gee2012 said:
Tried that but no go
Sent from my Nexus 6 using XDA-Developers mobile app
Click to expand...
Click to collapse
did you reboot after you enabled location? its worth a try..
simms22 said:
did you reboot after you enabled location? its worth a try..
Click to expand...
Click to collapse
I tried everything humanly possible including your suggestion, at last i made a bugrepport and sent it to Google after contacting them and after investigation they can not determine the cause of the issue and they said they get back to me if they have a solution. I`am using 2 accounts atm so i can at least sign in properly.
Related
Hi everyone,
I just purchased a secondhand S3 mini, which seems to work fine, except it won't sync with Google. I log in and enter verification code but it won't sync downloaded apps, gmail. play, chrome. Network connectivity is fine, auto-sync is on, software up to date, but since I first switched it on 6 hours ago it won't sync google.
Can anyone help?
Dev
Devaraj227 said:
Hi everyone,
I just purchased a secondhand S3 mini, which seems to work fine, except it won't sync with Google. I log in and enter verification code but it won't sync downloaded apps, gmail. play, chrome. Network connectivity is fine, auto-sync is on, software up to date, but since I first switched it on 6 hours ago it won't sync google.
Can anyone help?
Dev
Click to expand...
Click to collapse
If it had a old account (the other user account), delete it & sign your gmail account instead.
mauam said:
If it had a old account (the other user account), delete it & sign your gmail account instead.
Click to expand...
Click to collapse
I did a factory reset and have checked the accounts. Also tried deleting the account and starting again several times.
Dev
Devaraj227 said:
I did a factory reset and have checked the accounts. Also tried deleting the account and starting again several times.
Dev
Click to expand...
Click to collapse
Which rom?
mauam said:
Which rom?
Click to expand...
Click to collapse
Not sure. How would I find that out please?
Dev
Devaraj227 said:
Not sure. How would I find that out please?
Dev
Click to expand...
Click to collapse
Oh for god sake! I have no time for this (if you even don't know which rom are you using). Don't worry, someone else will help you Good luck & have a nice day
mauam said:
Oh for god sake! I have no time for this (if you even don't know which rom are you using). Don't worry, someone else will help you Good luck & have a nice day
Click to expand...
Click to collapse
Model - GTI8190N
Android V - 4.1.2
Any use?
Dev
Devaraj227 said:
Model - GTI8190N
Android V - 4.1.2
Any use?
Dev
Click to expand...
Click to collapse
Just to complete, as it's working now, I got it to sync to Google by switching off 2 stage verification (from my laptop) for 10 minutes whilst I logged in from the phone. Don't know why this worked, but it did! Dev
Devaraj227 said:
Just to complete, as it's working now, I got it to sync to Google by switching off 2 stage verification (from my laptop) for 10 minutes whilst I logged in from the phone. Don't know why this worked, but it did! Dev
Click to expand...
Click to collapse
Dude try asking here after your experiments, its better
and welcome to community and read lot of things in xda if u r interested
Hey guys.
Title says it all. I have google play music and it's recording MULTIPLE nexus 6's.
To the point it locked me out of deauthorizing any devices, because I used up my 4 allowed devices (YES THIS IS STILL ACTIVE). I just talked to them - they said this is in effect and not going away.
So here's my question - how do I get it to stop adding multiple devices when it's the EXACT same device but different ROMs...
So not impressed. May leave google music.
Each time you load a ROM, your phone gets a new unique identifier. This is why you have authorized 4 devices. Either stop flashing or stop logging in. Same basic system as Apple.
Sent from my Nexus 6 using Tapatalk
aerichards1977 said:
Each time you load a ROM, your phone gets a new unique identifier. This is why you have authorized 4 devices. Either stop flashing or stop logging in. Same basic system as Apple.
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Nope. Something changed then this year. It never did this before. I have a one plus one. Every new ROM NEVER once changed when I logged in from the phone. It always read 1 device. Never showed multiple. Same with my tablet (Samsung Tab S) and my Note 4.
PLUS if this was the case - would it not add another instance of your device if say.. an update was pushed that effected the kernel of the phone or when a phone went from 4.4 to 5.0 or when you factory reset your phone?
BossJ said:
Nope. Something changed then this year. It never did this before. I have a one plus one. Every new ROM NEVER once changed when I logged in from the phone. It always read 1 device. Never showed multiple. Same with my tablet (Samsung Tab S) and my Note 4.
PLUS if this was the case - would it not add another instance of your device if say.. an update was pushed that effected the kernel of the phone or when a phone went from 4.4 to 5.0 or when you factory reset your phone?
Click to expand...
Click to collapse
I'd like an answer to this as well, and a workaround. This could be an issue for a lot of people that use an otherwise fantastic service. Your assumption would also have to be correct... Any old user that says yes to a stock OTA update would be using up another slot when they reload Google Play Music.
Just a shot in the dark, did you restore the app+data from Titanium Backup, from Google's own sync, or start from scratch again?
If you restore from tb sometimes it won't register a new device, especially on 4.4.4 and earlier but with 5.0 this seems to be different. I had them reset my google music, but at this point I ended up switching to Spotify because its ridiculous that you can only register 5 mobile devices.
Sent from my Nexus 6 using Tapatalk
slapshot30 said:
I'd like an answer to this as well, and a workaround. This could be an issue for a lot of people that use an otherwise fantastic service. Your assumption would also have to be correct... Any old user that says yes to a stock OTA update would be using up another slot when they reload Google Play Music.
Just a shot in the dark, did you restore the app+data from Titanium Backup, from Google's own sync, or start from scratch again?
Click to expand...
Click to collapse
Always have started from scratch. May be going to Spotify soon. I'm going to try titanium and restore android ID. Never thought it would be 5.0, but that may be the culprit as well. Even though I did install CM12 on the 1+1 and never saw this issue.
All in all, this is a pretty stupid move from google. Guess I should of seen them bending over eventually.
In play music you can revoke the access for the false phones.
Menu>settings>devices then delete away I have deleted many nexus 6's and 10's this way.
Sent from my Nexus 6 using XDA Free mobile app
elliott35 said:
In play music you can revoke the access for the false phones.
Menu>settings>devices then delete away I have deleted many nexus 6's and 10's this way.
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
Yup ... So have I. Until yesterday. I could no longer revoke access, hence the reason for this post. I had to call Google and have them reset my music device count. Which you can only do once and you only get 4 device removal a year... Hence the problem.
if you open google play music, press the left tab to go to options, press settings, press my devices, and you can deautherize any devices you want, just press the x.
simms22 said:
if you open google play music, press the left tab to go to options, press settings, press my devices, and you can deautherize any devices you want, just press the x.
Click to expand...
Click to collapse
yeah - this is what I'm talking about.
It stopped me from de authorizing because I reached my 4 phone limit.
BossJ said:
yeah - this is what I'm talking about.
It stopped me from de authorizing because I reached my 4 phone limit.
Click to expand...
Click to collapse
odd. even after a bit of rom flashing, it only shows one nexus 6 for my devices.
simms22 said:
odd. even after a bit of rom flashing, it only shows one nexus 6 for my devices.
Click to expand...
Click to collapse
Right, but have you done it more than four times? What he's saying is that once you flash four separate ROMs and have to de-authorize each time, a limit is reached.
simms22 said:
odd. even after a bit of rom flashing, it only shows one nexus 6 for my devices.
Click to expand...
Click to collapse
Interesting, because mine WAS doing that. Not anymore tho. I had 3 nexus 6s on my device list
It hasn't been doing that with any phone. But because I had 3 nexus 6 devices listed I got penalized and had to wipe my entire music account.
Why can google not see its the exact same phone?
BossJ said:
Interesting, because mine WAS doing that. Not anymore tho. I had 3 nexus 6s on my device list
It hasn't been doing that with any phone. But because I had 3 nexus 6 devices listed I got penalized and had to wipe my entire music account.
Why can google not see its the exact same phone?
Click to expand...
Click to collapse
they can see its the same phone. but your account could have produced another identifying number. i believe titanium backup can restore these identifying numbers.
simms22 said:
they can see its the same phone. but your account could have produced another identifying number. i believe titanium backup can restore these identifying numbers.
Click to expand...
Click to collapse
If thats the case, then why count it as a de authorization
And yes. I'll be using titanium backup to see if that fixes it.
Always been that way for me...
BossJ said:
Hey guys.
Title says it all. I have google play music and it's recording MULTIPLE nexus 6's.
To the point it locked me out of deauthorizing any devices, because I used up my 4 allowed devices (YES THIS IS STILL ACTIVE). I just talked to them - they said this is in effect and not going away.
So here's my question - how do I get it to stop adding multiple devices when it's the EXACT same device but different ROMs...
So not impressed. May leave google music.
Click to expand...
Click to collapse
Since my first Android device, music has created a new device with each new ROM I installed and logged in. I just go i n occasionally and deauthorize the older ones. They alert me when I can't log in another. I never had more than 3 or 4 in Nandroids anyway. Definitely nothing new there. I LOVE Google Music! Rock on!
---------- Post added at 09:22 PM ---------- Previous post was at 09:18 PM ----------
slapshot30 said:
Right, but have you done it more than four times? What he's saying is that once you flash four separate ROMs and have to de-authorize each time, a limit is reached.
Click to expand...
Click to collapse
The limit is 10 devices I believe.
everykindofpeople said:
Since my first Android device, music has created a new device with each new ROM I installed and logged in. I just go i n occasionally and deauthorize the older ones. They alert me when I can't log in another. I never had more than 3 or 4 in Nandroids anyway. Definitely nothing new there. I LOVE Google Music! Rock on!
---------- Post added at 09:22 PM ---------- Previous post was at 09:18 PM ----------
The limit is 10 devices I believe.
Click to expand...
Click to collapse
Things have changed. There are only 4 de authorizations allowed in a year time. So ... eventually you won't be able to de authorize anymore phones. Which means. IF new ROMs on the same phone create a new unique ID , you will not be using Google Music with your ROMs if you swap ROMs a few times a month.
Restoring the id with Titanium makes it not create a new device.
I've installed (clean wipe) 5+ roms on my Nexus 6, restored the id each time before opening play music, and only have one Nexus 6 on my device list.
JasonJoel said:
Restoring the id with Titanium makes it not create a new device.
I've installed (clean wipe) 5+ roms on my Nexus 6, restored the id each time before opening play music, and only have one Nexus 6 on my device list.
Click to expand...
Click to collapse
THIS is what i've been waiting for. And how do you do the restore process?
Just backup Settings Storage? and ONLY restore Android ID from TiBu Menu Settings?
For me, after I open TB after installing a new rom it says the id is changed and asks me if I want to restore it. I say yes, it reboots, I move on.
I assume it has to see your TB backup folder to do that.
Also I use the pro/paid version of TB - not sure if that matters though.
So I have Nexus 6 and every time I flash something and wipe data I get the new lollipop option to restore from a previous phone, you know apps, etc.. Does anyone know how to delete old backups.. I have some from previous phones that I don't even own anymore.. Also out of all the times I have gone through that screen not once has offered me the option of restoring from my previous nexus 6 backup.. So my question is twofold how do I delete old backups and how do I get my Nexus to show up in this backup screen?
Thanks for any advice!
To my knowledge there isn't any way to manage those. Now if I could just see some of my N6 backups when I do a clean flash. All I see are my old devices. FWIW, this seems to be a pretty common problem on Shamu and AOSP roms.
I think you can only erase all backups, not selectively via the Google web interface
rootSU said:
I think you can only erase all backups, not selectively via the Google web interface
Click to expand...
Click to collapse
That would be great if I could delete all of those.. I don't have any of those devices anymore.. I tried searching through my google account.. I found ways to de-authorize old phones from my google account yet that didn't delete any of those backups..
lazarus2297 said:
That would be great if I could delete all of those.. I don't have any of those devices anymore.. I tried searching through my google account.. I found ways to de-authorize old phones from my google account yet that didn't delete any of those backups..
Click to expand...
Click to collapse
i cant find it now ive answered this question before but cant find that post either
I don't see the ability to delete devices. But you can remove them from being visible in your list. You need to go to the GPS online, not through the app.
To the right, under your icon/picture is the gear symbol. Click it and select Settings. Then it should show your devices. Uncheck the boxes and those devices shouldn't show anymore.
KB112 said:
I don't see the ability to delete devices. But you can remove them from being visible in your list. You need to go to the GPS online, not through the app.
To the right, under your icon/picture is the gear symbol. Click it and select Settings. Then it should show your devices. Uncheck the boxes and those devices shouldn't show anymore.
Click to expand...
Click to collapse
That doesn't remove them from this list. I have already done that with old devices.. Why Google makes it so difficult to remove old devices is beyond me.. What also doesn't make sense is that it never adds my Nexus 6 to that list..
well i found the way to delete all of those backups.. I still don't know why my N6 or any of my current devices don't show in that list, but at least I found the way to delete them.. Only draw back is that apparently you can't pick which ones you want to delete.. it's all or nothing oh well..
For anyone else looking for this you have to go to your google account dashboard (not android device manager in google play store) expand the "android" tab where it lists your devices. At the bottom of that list there is a link to delete all backup data.. click that and you're done no more backup options in the Lollipop setup process..
I just did mine and reset my N6 to test.. Now it would be great if my Nexus would start getting backed up and show up on that list..
lazarus2297 said:
well i found the way to delete all of those backups.. I still don't know why my N6 or any of my current devices don't show in that list, but at least I found the way to delete them.. Only draw back is that apparently you can't pick which ones you want to delete.. it's all or nothing oh well..
For anyone else looking for this you have to go to your google account dashboard (not android device manager in google play store) expand the "android" tab where it lists your devices. At the bottom of that list there is a link to delete all backup data.. click that and you're done no more backup options in the Lollipop setup process..
I just did mine and reset my N6 to test.. Now it would be great if my Nexus would start getting backed up and show up on that list..
Click to expand...
Click to collapse
That's where thought it was but I couldn't see it when I was looking last to answer. Odd.
Go to the web browser and search dashboard.. (Google).. Its there that you can view all data related to your account..e.g contacts, backed up data etc..
I cant find delete button please help
[email protected] said:
I cant find delete button please help
Click to expand...
Click to collapse
What delete button?
rootSU said:
What delete button?
Click to expand...
Click to collapse
The delete button a previous post @lazarus2297 said was there to delete all backups under the Android tab in Google Dashboard. I just looked for myself and have no option to delete them either.
I had the option to delete.. once I hit that option it was gone..and has of now failed to reappear. Its weird because I have the backup option turned on on all my current devices..and yet when I reset my Nexus 6 and go through the setup option it doesn't even offer me the option to restore. I have no idea how to get a device to show in the back up list.. and I also have no idea why those devices that were listed in my restore option were there.. This is one area Google could really improve in.. The way they track devices in the device manager history is all kinds of messed up...
This is a new one for me, but here it goes:
Coming from a 5.1.1 ROM, a full wipe (just not internal data), then installing one of the two 6.0 ROMs I get the same error upon start up:
After putting in my email address and password, I get the notice "You must login as one of the device owners", or something to that effect. They keywords there would be the device owners...I'm not sure what that means and I've never had a problem with my account.
I've had my same gmail account since 2004 and I'd hate to have to change it only because of Marshmallow.
I haven't seen anyone else experiencing a problem like this, and I'm concerned as to why it seems to be unique in my case. I an NOT encrypted, neither before the install or after (custom kernel).
Unlike Lollipop, there is no "skip" button when logging into a Google account, you HAVE to with Marshmallow upon first install.
Any help would be appreciated.
Did you change your password recently? If so, you'll have to wait 72 hours from changing your password until you can log in again...
Didgeridoohan said:
Did you change your password recently? If so, you'll have to wait 72 hours from changing your password until you can log in again...
Click to expand...
Click to collapse
The first 6.0 ROM I flashed made me reset my password for some reason. No matter how many times I'd enter in the CORRECT password, I was told something wasn't right and got kicked back to the login screen. Once I changed the password on my PC, I went back to the ROM and thats when the scenario in the OP happened.
It looks like I have to wait...or create a new email address possibly?
No, your gonna have to use your original account to unlock your phone. 72 hours it is...
Didgeridoohan said:
No, your gonna have to use your original account to unlock your phone. 72 hours it is...
Click to expand...
Click to collapse
So dumb, that really makes no sense but thanks for the help.
stevew84 said:
So dumb, that really makes no sense but thanks for the help.
Click to expand...
Click to collapse
not really dumb, its another one of those little security features, it is an annoyance however.
djkinetic said:
not really dumb, its another one of those little security features, it is an annoyance however.
Click to expand...
Click to collapse
One question I do have is if I can have multiple gmail accounts linked to one device. I have another gmail account but I looked at the "My Device" settings, and it has no device attached to it and no option to attach one!
Well, yes you can, but you'll have to "attach" the account from the device in question.
Didgeridoohan said:
Well, yes you can, but you'll have to "attach" the account from the device in question.
Click to expand...
Click to collapse
I think I just did that, verified phone number, added google account to the 5.1.1 ROM, I'm not sure where else I'd attach the device.
You need to first be logged in, with your original account...
And by the way, I saw you were trying to get help in another thread as well. I don't know why you ended up in this situation (being unable to log in in the first place) but I do know you need to wait 72 hours. If you can't log in after that, come back and we'll try to help you out...
I get the following error...coming from my Note 5.
There's a problem signing in to your Google account on this device.
Please sign in from a browser on your computer or tablet first, then try again on this device.
I can boot up into a 5.1.1 back up I've had, but I can't get a fresh install of marshmallow to work for whatever reason. Creating a new Google account isn't working, I get told to "log in with one of the device owner's accounts"...and I only have one.
1. this is a nexus 6 forums, not note 5.
2. after changing your google account, you have to wait 72 hours before you can use the account to log in.
simms22 said:
1. this is a nexus 6 forums, not note 5.
2. after changing your google account, you have to wait 72 hours before you can use the account to log in.
Click to expand...
Click to collapse
I came from the Note 5 back to my Nexus 6.
Also, I didn't change account, only changed device that I logged in with.
stevew84 said:
I came from the Note 5 back to my Nexus 6.
Also, I didn't change account, only changed device that I logged in with.
Click to expand...
Click to collapse
ahh.. well i read that all wrong
did you buy the phone through another person or through a "store" brand new?
simms22 said:
ahh.. well i read that all wrong
did you buy the phone through another person or through a "store" brand new?
Click to expand...
Click to collapse
It's my Nexus 6, this is all jacked up I'm not sure what's happening.
And did you change your password?
Did you figure this out? i'm having the same problem. I can't log in at all. My account works fine everywhere but when i try to set up my phone.