Moto G 2nd gen factory reset failed - G 2014 Q&A, Help & Troubleshooting

My daughters Moto G locked her out and would no reboot. I got into bootloader and it started to boot up but always stops booting at the
"Hand Stitched" M logo and then turns off. The phone has worked fine with no problems, battery charges OK. She thinks ??? that it is running Marshmellow
I went through bootloader again and selected factory reset. It started process but fails wit following erro msg.
wiping data..
Formating/data..
E: blkdiscard on partition/dev/block/platform/msm_sdcc.1/by-name/userdata failedData wipe failed
Any ideas how I can resolve this for her.

Problem has been solved.
I purchased an iphone for her.

Lol.. that's one way of solving the problem

garyben60 said:
Lol.. that's one way of solving the problem
Click to expand...
Click to collapse
A not so bright fix IMHO but a fix.

Related

[Q] Need Help, killed my rzr i?

hi folks, have a big problem.
have a rzr i with JB (4.1.2)
with ICS i have had my phone rootet, since jellybean upgrade not
now i wanted it rootet again and was starting with unlocking the bootloader like in the tutorial-video in mattlgroffs post
http://forum.xda-developers.com/showthread.php?t=1928551
ulocking works fine for me, just took a look if phone ist still working, fine...
installed some backups and than restarted phone again...
and there my problems startet...
after the "Warning unlocked"-screen there comes the red "M" and starts waving - ok
but when the "intel inside" appears on the screen it just go to "intel ins"
after that, the red M shows up again...
only for 3 or 4 seconds and than disapearing and coming again and so on...
really need your help guys, does anyone has an idea?
Factory Reset.
Something went wrong with your backups.
already tried factory reset, same result
I had the same problem
Do you have CWM installed? If you do you could flash another rom, but before wipe data cache and the cache on the advanced settings, if not loot at this link http://forum.xda-developers.com/showthread.php?t=2140491

[Q] E: Cannot be found when factory resetting

Hi all,
I really need your guys help. Out of nowhere today my phone restarted and then got stuck in a bootloop. When I went into recovery, it gave me the "android is updating" pop-up. I knew there was no update and within 20 seconds or so it said "no command". I went through to wipe the cache, and after rebooting it back up, strangely it didn't give me the "android is updating" screen that occurs after wiping cache. I went ahead and tried to factory reset through recovery and everything was fine until I got a msg "E: could not mount (file or directory could not be found) or something a long those lines. I'm assuming the EFS is fried? I rebooted it after and even at the "Welcome Screen" it started boot looping again. I'm stock lollipop unrooted. I never rooted this phone or flashed any ROMs. I called T-Mo and they will send me a replacement but I still want to see if this can be fixed. I also don't have a replacement phone so..there's that. Would anyone be able to help?
Edit: The only thing I haven't tried is flashing the stock firmware via odin. Would this trip the knox counter though? I really want to avoid that especially since I am having these issues and I don't want tmo/samsung to think I caused this issue.
Bad phone. Ur new phone will be good to go.
BAD ASS NOTE 4

X2 Black screen

Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?
If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
Click to expand...
Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.
swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.
nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
Click to expand...
Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?
is that possible without adb? If so, can you tell me how?
kunal_07 said:
is that possible without adb? If so, can you tell me how?
Click to expand...
Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier
I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.
Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .
I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.
A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.
Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

Reboot/Shutdown causes "Firmware Update" fail every time :(

Hi all,
My G Watch R needs to be re-flashed through Fastboot (Boot, System, Recovery) every time I reboot/Shutdown/Run out of battery.
It's running stock, and the only thing I've ever done to it is unlock the bootloader in order to repair it the first time it crapped out.
It's annoying as hell - does anyone else have this issue, and if so - is there a fix?
Cheers

Moto G5s Plus Stuck on booting and not starting.

Hi all..
My moto g5s plus is not starting. After booting.. The lenovo logo shows and then it shuts down again.
Phone is not rooted and bootloader is locked.
Faatboot and recovery mode are opening.
I can do factory reset but that will erase all data from internal memory.
Please suggest me a way to get the phone working or if I can backup the phone data and then do a factory reset.
Thanks in advance.
agrawalaadhar8 said:
Hi all..
My moto g5s plus is not starting. After booting.. The lenovo logo shows and then it shuts down again.
Phone is not rooted and bootloader is locked.
Faatboot and recovery mode are opening.
I can do factory reset but that will erase all data from internal memory.
Please suggest me a way to get the phone working or if I can backup the phone data and then do a factory reset.
Thanks in advance.
Click to expand...
Click to collapse
Hi all still waiting for a solution......
agrawalaadhar8 said:
Hi all still waiting for a solution......
Click to expand...
Click to collapse
Find a solution?
I have a similar problem with my daughters phone, g5 S Plus, Validus 9, rooted. I don't think it's a problem with the ROM, at least no one else has reported this issue there. Twice, about a month apart, the phone suddenly reboots to TWRP. If you try to reboot to system it gets as far as the home screen for a split second, then reboots to recovery. The only way to get the os back is to do a factory reset. Which loses data on the phone, and she gets bent. Attached are logcat, recovery and kernel logs.
agrawalaadhar8 said:
Hi all..
My moto g5s plus is not starting. After booting.. The lenovo logo shows and then it shuts down again.
Phone is not rooted and bootloader is locked.
Faatboot and recovery mode are opening.
I can do factory reset but that will erase all data from internal memory.
Please suggest me a way to get the phone working or if I can backup the phone data and then do a factory reset.
Thanks in advance.
Click to expand...
Click to collapse
Fastboot is a oneway street, pc to phone. Factory recovery doesn't do back up, ADB would be what you want, but you do not have TWRP/root. Only thing I can think of, by any chance did you give google permission to back up your phone? At least you might get text and apps back. Have you tried holding the volume down and power at the same time, and cycling thru the bootlader three times? It's worked for me in the past. Goodluck.
willianoliver87 said:
Find a solution?
Click to expand...
Click to collapse
No... I had to do factory reset
Phoenix 15 A said:
Fastboot is a oneway street, pc to phone. Factory recovery doesn't do back up, ADB would be what you want, but you do not have TWRP/root. Only thing I can think of, by any chance did you give google permission to back up your phone? At least you might get text and apps back. Have you tried holding the volume down and power at the same time, and cycling thru the bootlader three times? It's worked for me in the past. Goodluck.
Click to expand...
Click to collapse
Too late now to try. I already did a factory reset. Yes gallery images and contacts were backed up in google. will consider it the next time.. If it happens again
Thanks
gentlemen I need help with my moto g5s after installed the rom no longer works the dark screen does not react and I can't even put it on bootlooder
saropoggi said:
gentlemen I need help with my moto g5s after installed the rom no longer works the dark screen does not react and I can't even put it on bootlooder
Click to expand...
Click to collapse
plug into computer, if it says Qualcomm HS USB 9008 or something you need to blankflash and then install Stock ROM again
thanks i solved the problem with minisd card 4gb and it works

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