Database Develop

Phone stuck at T-Mobile screen

My phone is stock rooted, I was trying to make a back up of the stock rom in TWRP. As soon as the backup began, my phone rebooted and now it won't get past the T-Mobile screen. Anyone have any ideas?

re: phone stuck
ozzygarcia said:
My phone is stock rooted, I was trying to make a back up of the stock rom in TWRP. As soon as the backup began, my phone rebooted and now it won't get past the T-Mobile screen. Anyone have any ideas?
Click to expand...
Click to collapse
If I had your problem the first thing I would try is to
remove the battery, wait a minute then re-insert it
then power on the phone.
If that did not fix it, I would go into twrp recovery
and click on the "Wipe" button and do a factory
reset.
Good luck!

Misterjunky said:
If I had your problem the first thing I would try is to
remove the battery, wait a minute then re-insert it
then power on the phone.
If that did not fix it, I would go into twrp recovery
and click on the "Wipe" button and do a factory
reset.
Good luck!
Click to expand...
Click to collapse
I've removed the battery for a few minutes but that didn't help. I didn't want to, but I guess I'm going to have to factory reset.

Having this same issue
ozzygarcia said:
I've removed the battery for a few minutes but that didn't help. I didn't want to, but I guess I'm going to have to factory reset.
Click to expand...
Click to collapse
I am having this same problem and tried to do a factory reset and it is still not working. Is there any other solution you can think of I am thinking of using Odin to flash the firmware since I am able to access the screen that allows you to do so. My only concern is that I would not be able to since I have my phone locked with samsung cloud. Any help would be greatly appreciated!

Pyr0x said:
I am having this same problem and tried to do a factory reset and it is still not working. Is there any other solution you can think of I am thinking of using Odin to flash the firmware since I am able to access the screen that allows you to do so. My only concern is that I would not be able to since I have my phone locked with samsung cloud. Any help would be greatly appreciated!
Click to expand...
Click to collapse
I'm almost positive that if you flash firmware with Odin it unlocks the phone protection on it. So you can do that and get back into your phone.

Thanks for The response! So i tried that, but it failed and now when i turn on mu phone it says "firmware upgrade encountered an issue. please select recovery mode in kies and try again"

Moto G Adaptive Brightness Bug - Can't see anything on Screen

It's completely blank. I am shocked right now. I have tried everything. The phone is stock unrooted. and locked.
Anyone help me asap!
I have tried factory reset by fastboot mode. But when pressed volume up after selecting recovery or factory option, the phone still powers ON normally :/

Seadra said:
It's completely blank. I am shocked right now. I have tried everything. The phone is stock unrooted. and locked.
Anyone help me asap!
I have tried factory reset by fastboot mode. But when pressed volume up after selecting recovery or factory option, the phone still powers ON normally :/
Click to expand...
Click to collapse
Is your bootloader unlocked?? and have you rooted the device?? If Yes, then -
It seems you have no recovery installed...
Try PhilZ Touch Recovery from here OR here. [There's 2 versions, i have tried only the 1st one till now]...
Or else get TWRP from here :
If you haven't rooted or unlocked... i guess you need to goto the service center...or try flashing stock...if flashing doesn't work..you WILL have to goto service center...
PS: Hope this helped you! :fingers-crossed:

X2 Black screen

Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?

If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095

So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.

rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
Click to expand...
Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095

same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...

This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.

AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.

swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.

JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.

nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
Click to expand...
Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.

kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?

is that possible without adb? If so, can you tell me how?

kunal_07 said:
is that possible without adb? If so, can you tell me how?
Click to expand...
Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier

I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.

Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .

I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.

A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.

Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.

I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

NEED HELP - Android gone black

Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.

thomaswilloughby said:
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
Click to expand...
Click to collapse
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk

AGISCI said:
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Ok, It was just really surprising thats all. I will factory reset then. Thanks

I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

bjg222 said:
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Click to expand...
Click to collapse
Unfortunately I couldn't retreive any data from the phone, I can confirm however that a factory reset does fix the issue. The Android automatic backup does work in the broken state so I did manage to restore my settings and apps. But the internal sd card was wiped upon factory reseting. Just an idea of the top of my head: Try running adb backup and see if that works, and then unlocking the bootloader, flashing twrp, restoring the backup, and finally transfering the internal sd card data to a mounted drive using twrp. Thats just a stab in the dark and i dont have the phone on me to test it. Give it a try and lets hope Motorola will fix this bug soon.

Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?

bjg222 said:
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
Click to expand...
Click to collapse
Unfortunately the internal SD card mounts using MTP and not like a flash drive, so using the usual methods through Windows to recover wont work. However you could try and restore your internal sd card using this solution: http://goo.gl/OKdV14
As for accessing adb through recovery, you could try this method: http://goo.gl/5T7bhq
Hopefully one of these methods should work, so you can at least recover some of your files.

I had the same problem today. I tried to backup a twrp backup I have made few weeks ago but I still had the black screen. The only solution is to factory reset...
Happily I could have saved my data when I was on TWRP. Anyone knows how to restore sms from the data I have saved ?

Moto X 2014 GUI Not loading, and wont unlock. Any way to recover data before format?

Hi everyone,
A few days ago I ran my Moto X 2014 out of battery while watching a video. It just shut off, which has come to be normal with its older battery. However, after it shut off it seemed to have corrupted much of the data for the GUI, and even what loads wont properly unlock the phone. I have tried wiping the catche, holding power + volume for 3 minutes (as reccomended by motorola support) and more at no avail. I am wondering if there is any way to recover my photos and some other data without getting into the OS? My computer can see the phone, but since it is not unlocked I cannot access any of the file system. If there is it would be a great help, as I did not back up my phone. If you have any possible idea how to lmk, I am ready to try nearly anything.
Thanks

jmar896 said:
Hi everyone,
A few days ago I ran my Moto X 2014 out of battery while watching a video. It just shut off, which has come to be normal with its older battery. However, after it shut off it seemed to have corrupted much of the data for the GUI, and even what loads wont properly unlock the phone. I have tried wiping the catche, holding power + volume for 3 minutes (as reccomended by motorola support) and more at no avail. I am wondering if there is any way to recover my photos and some other data without getting into the OS? My computer can see the phone, but since it is not unlocked I cannot access any of the file system. If there is it would be a great help, as I did not back up my phone. If you have any possible idea how to lmk, I am ready to try nearly anything.
Thanks
Click to expand...
Click to collapse
You could boot into TWRP recovery and access your files via USB.
If you aren't using TWRP download it and perform a "temporary flash" by running the following command in an admin prompt:
fastboot boot twrp.img

glauberlima said:
You could boot into TWRP recovery and access your files via USB.
If you aren't using TWRP download it and perform a "temporary flash" by running the following command in an admin prompt:
fastboot boot twrp.img
Click to expand...
Click to collapse
Won't work, his bootloader is locked, which means he can't boot nor flash twrp. And if he unlocks it, it erases all the data.
There isn't anything you can do. The only option is factory reset...unfortunately everything will be lost. It's important to make backups for when things like this happen.
Sent from my XT1095 using Tapatalk

Thanks for the help guys, that's what I was figuring. Ive only had the phone for a month and didnt think it would fail so soon. Well, I guess I wont get bitten by the same snake twice, Ill be replacing it with a phone that has an SD card slot within the next day or 2.

jmar896 said:
Thanks for the help guys, that's what I was figuring. Ive only had the phone for a month and didnt think it would fail so soon. Well, I guess I wont get bitten by the same snake twice, Ill be replacing it with a phone that has an SD card slot within the next day or 2.
Click to expand...
Click to collapse
was usb debugging on? if yes you can recover the data through adb