Database Develop

Screen Clicks

Is anyone else having this problem:
I noticed that if I press down on the middle left side of the screen in portrait mode (the very edge of the screen) that I hear a "click" sound, almost like it's loose underneath. The rest of the screen doesn't click, only this part. I've read other reports about people having issues with the screen coming up, and was concerned. Nothing looks loose, and everything feels solid, but again, slightly concerned.

There's another thread going on about this very thing: http://forum.xda-developers.com/showthread.php?t=1774438
--
Sent from my SGH-I777 using xda app-developers app

Not really. I mean yes at first I had to press down REAL hard and it was a very minute one, but not terrible. Now it's not doing it anymore so it just may have been a placebo effect for me.
Is it very noticeable on yours? I only noticed it when I depressed quite hard in the exact middle left of the border (not the screen).
Sent from my Nexus 7 using xda premium

dzap said:
Not really. I mean yes at first I had to press down REAL hard and it was a very minute one, but not terrible. Now it's not doing it anymore so it just may have been a placebo effect for me.
Is it very noticeable on yours? I only noticed it when I depressed quite hard in the exact middle left of the border (not the screen).
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Sup dzap! :highfive:
Not too noticeable. I hear the click mostly when I left my finger off the side. Almost like something is coming up. On visual inspection, everything "looks" ok.

huge issue on this build, adhesive releases the glass and thus the sound you feel hear. charge it up, N7 will heat up and this sound will become less pronounced becasue glue will soften and then when it cools off the clicking sound will be back. They must be saving on the glue to get it under $199
phonic said:
Sup dzap! :highfive:
Not too noticeable. I hear the click mostly when I left my finger off the side. Almost like something is coming up. On visual inspection, everything "looks" ok.
Click to expand...
Click to collapse

dvzzz said:
huge issue on this build, adhesive releases the glass and thus the sound you feel hear. charge it up, N7 will heat up and this sound will become less pronounced becasue glue will soften and then when it cools off the clicking sound will be back. They must be saving on the glue to get it under $199
Click to expand...
Click to collapse
Thanks for the info. If all it ends up being is a slight noise every so often, I can live with that. If the screen starts falling apart - that's a different story. I didn't even notice it until I started looking for problems .

I had the same problem on my 5th GNex. I exchanged it for another one. It depends how much it bothers you I guess.

dvzzz said:
huge issue on this build, adhesive releases the glass and thus the sound you feel hear. charge it up, N7 will heat up and this sound will become less pronounced becasue glue will soften and then when it cools off the clicking sound will be back. They must be saving on the glue to get it under $199
Click to expand...
Click to collapse
I had this problem and am in middle of getting a replacement unit. However, I am hesitant of the adhesive/heat theory going around, partly from others' reports of clicks, although I heard none (but I didn't push as hard as some) and partly as the ifixit teardown didn't mention adhesive other than partially securing the battery to the frame--and, adhesive is something they always like to mention. Moreover, the pics they show suggest a mixture of clips and screws securing things internally. I suppose I am suggesting we try to not take things for granted

kboya said:
I had this problem and am in middle of getting a replacement unit. However, I am hesitant of the adhesive/heat theory going around, partly from others' reports of clicks, although I heard none (but I didn't push as hard as some) and partly as the ifixit teardown didn't mention adhesive other than partially securing the battery to the frame--and, adhesive is something they always like to mention. Moreover, the pics they show suggest a mixture of clips and screws securing things internally. I suppose I am suggesting we try to not take things for granted
Click to expand...
Click to collapse
I've been hearing the same. It sounds like people are assuming it's adhesive when it's really some sort of retainer clip that locks the device in place. I can't really comment one way or another, but based on what I've been hearing from user reports, I'd bet my car it's clips... not adhesive. But hey, I may be wrong and riding my bike to work tomorrow.

You are right, I should not be making definitive statements, I checked iFixit and I do not see a glue there but at the min my screen issues have something to do with heat and expansion, once the device on charge or in my hand for extended period of time the left side separates and rises .5-1mm above the bezel, I press it in and then it "sticks" for another hour or so. I am perhaps incorrectly assumed an adhesive but it must be a weak clip that cannot hold the glass once body expands... At the end of the day, my goal was to keep this little powerhouse N7 but hate to press that glass in all the time until I break it. I am sure they will eventually fix it in the new builds 3-6 months from now but all I was saying that many many folks are reporting separating bezel issue, it must be more than a coincidence.Returned to Sam's club it but there is no replacement for it for another 30 days or so coming to Sam's Club and by then there can be competitors coming, e.g. nanoiPad. Even though I really liked the Android N7 too bad Asus QA is not in the big league, but you cannot have everything at $199 or $260, quality costs money, I know Motorola overengineered Xoom to stand up on quality and it did.
kboya said:
I had this problem and am in middle of getting a replacement unit. However, I am hesitant of the adhesive/heat theory going around, partly from others' reports of clicks, although I heard none (but I didn't push as hard as some) and partly as the ifixit teardown didn't mention adhesive other than partially securing the battery to the frame--and, adhesive is something they always like to mention. Moreover, the pics they show suggest a mixture of clips and screws securing things internally. I suppose I am suggesting we try to not take things for granted
Click to expand...
Click to collapse

Rear glass creaking near top of device

I made this comment in the impressions thread but am trying to bring more light to it...
Put your phone face down, rub your thumb on the upper half of the phone, does it creak at the top? Its almost like the rear glass wasn't put on properly on my device - it creaks like plastic. I'm really surprised by this since most reviews say the thing is completely creak free. And yes its somewhat annoying because I can hear the creaking more and more when I am just handling the phone....
Thanks
Edit - made a video.... now that its happening more often it seems to be due to the plastic/rubber trim (which goes around the phone) not fitting properly, its flexing between the front and rear glass. BLah, I wish I had a bumper to see if that would minimize the issue. Its very noticable now. I added a 2nd video on youtube.
www.youtube.com/watch?v=zT_JhcS90eI

Hope people will be able to answer this if the phone creaks at all I don't think I'll get it
Sent from my SGH-T999 using xda app-developers app

No creaking at all from my device. The power button is a little wiggly tho...not as solid as the volume rocker which is kind of annoying, but not a deal breaker or anything.

dbdynsty25 said:
No creaking at all from my device. The power button is a little wiggly tho...not as solid as the volume rocker which is kind of annoying, but not a deal breaker or anything.
Click to expand...
Click to collapse
This +1

Stand on your head and rub the left corner counter clockwise.... Do you hear that noise? Come on guys.... really?
But to answer your question no mine does not creak perhaps you should return if you rub the back of it a lot.

Nope, no sort of creaking with mine in any form, and the buttons are all very firmly in place. The whole device feels extremely sturdy and well built.

Get a life or get out more there are more important things in life

asasione said:
Get a life or get out more there are more important things in life
Click to expand...
Click to collapse
You're an idiot - I started the thread to get real comments...
As my original post says, it occurs in regular situations when handling the phone. There is a creak on upper half of the rear or top of the device. It's annoying to spend any substantial amount on a device and have it creaking when new. I'll try to make a video later.
The buttons are fine on mine though - no issues there.

asasione said:
Get a life or get out more there are more important things in life
Click to expand...
Click to collapse
I mistakenly thanked your post but that I feel the opposite.
We are on XDA and on the Nexus 4 forum, it isn't like the OP is making a huge deal out of it. He is just wondering if any other people have been experiencing the same issue.
People post on these device-specific forums to discuss about the particular device, people are well aware that there are things in life outside of smartphones without you having to point it out.

it is completely solid, power button doesnt wiggle, there is a bit of a rattle when tapping the top but thats the camera lens I assume (only rattles when tapping near the camera)

Yeah I don't think it should be creaking at all, especially since the back is glass and non-removable. As you said, it probably wasn't put on right. I would wait a couple of weeks until this whole order fiasco is fixed before calling about doing a warranty exchange.

idividebyzero said:
it is completely solid, power button doesnt wiggle, there is a bit of a rattle when tapping the top but thats the camera lens I assume (only rattles when tapping near the camera)
Click to expand...
Click to collapse
Same here.

vexx786 said:
Yeah I don't think it should be creaking at all, especially since the back is glass and non-removable. As you said, it probably wasn't put on right. I would wait a couple of weeks until this whole order fiasco is fixed before calling about doing a warranty exchange.
Click to expand...
Click to collapse
Agree - especially when the majority of people say its extremely solid. I'll post a video later tonight (I'm at work right now) so people can have something to relate to...

Added a video for you guys....
www.youtube.com/watch?v=zT_JhcS90eI

dale_cooper said:
Added a video for you guys....
www.youtube.com/watch?v=zT_JhcS90eI
Click to expand...
Click to collapse
Mine creaks on the bottom

mine doesn't creak at all. Of course I don't sensually rub mine on the top of the glass where there is no touch feedback, but to each his own.

hondarider525 said:
mine doesn't creak at all. Of course I don't sensually rub mine on the top of the glass where there is no touch feedback, but to each his own.
Click to expand...
Click to collapse
lol...
It creaks under real world situations if I grip the phone on both sides to turn on power it will flex and creak. If I grip with my index finger on top of the phone and fingers on both sides on the top, it creaks.

My phone doesn't creak no matter how I hold or press on it
Sent from my Nexus 4 using xda app-developers app

seriously? cmon guys...u guys look for annnnny thing to ***** about. no device is perfect...

No creak, wobbliness, dead pixels, shaky mic, but I do have that line in the top right in the plastic. I kinda like it, it gives the phone character.

[Q] Diagonal lines across the entire screen

My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...

Mr. Me Too
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.

BigKush said:
I am typing this on a day old HTC One with this very issue. I'this een surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
If this is the nature of the HTC One, I would find it both surprising and in fact laughable.
However it is too precise in nature to be a fault or defect.
At this stage I'm planning on a swap for an S4 (albeit not for this reason alone, but that's another thread).
I did have some difficulty explaining and demonstrating the effect to the salesperson, and felt silly even talking about something so minute.
However - fat ugly bezel, washed colours and grey blacks aside - this is a flaw that completely ruins the display and therefore the phone itself for me.
I imagine this thread is DOA, if not let me know how you got on. It's an incredible relief to at least find one person who also noticed this and found it to be a problem.
Click to expand...
Click to collapse
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2

that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.

joshnichols189 said:
It isn't as big of a deal as you're making it though.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Yes - it is.
These companies are charging iPhone prices for phones they claim compete with them. Only Samsung have so far proven themselves in this regard.
I'm not about to pay flagship prices for what feels like an 8 year old phone pasted onto the front of a slab of aluminum.
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!' - that's bull***t, it's trash.
Seemingly there's a reason HTC is on it's way out - putting a Nokia candy-bar phone on a piece of shiny metal isn't going to change that.

Orcastar said:
My HTC One screen seems to have some kind of mesh of faint diagonal lines running across the entire screen. It's kinda hard to explain, but basically when I look at the screen up close, it looks like the background of the Steam Android icon (see attachment). The lines are especially noticeable against light, single-coloured backgrounds; for example if I go to phone settings, look at the screen up close and slowly slide up and down, the lines become apparent since they do not move along with the rest of the graphics. The lines appear to be above the actual screen but below the glass surface. It almost seems like there's some kind of crappy screen protector on the screen or that the screen was somewhat dirty with fingerprints. I should also mention that the lines do not rotate with the screen; in portrait mode, they run from the top right of the screen to the bottom left, and in landscape mode from the top left to the bottom right.
Anyone encounter something like this before? I would probably think this was normal, that I'm just seeing the pixel array when I look at the screen up close, except that I never noticed lines like these on my previous One (which I returned due to several stuck pixels) even though I scoured the screen very closely.
I want to return the phone and get a new one, but I'm worried that they won't believe or see the issue at the store...
Click to expand...
Click to collapse
If you ever want to return a phone to tmobile, just tell them it's stuck in a reboot cycle and sometimes it's not. If you have an issue like the screen and they might not see the problem you see and therefore not take it back. It's better to tell them you have an issue that can't always be displayed. Like your phone just keeps rebooting, keeps turning off. I have done this many times just to return my phone.
Sent from my SGH-T999 using xda app-developers app

BigKush said:
Almost every review has touted this display as gorgeous, 'the best they've ever seen on a smartphone!'
Click to expand...
Click to collapse
It really is. Why else would most people, whose job it is to review phones, say this if it weren't true?
Maybe HTC paid off all the reviewers. Or maybe you've convinced yourself there is a problem when there isn't.
Sent from my HTC One using xda app-developers app

If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.

Yeah I have the time and inclination to bash a phone I just bought for myself.
XDA is almost entirely made up of boards segmented into fanboy groups who serve as nothing but a broom to sweep any perceived criticisms of their devices under the proverbial rug.
I have a low post count because I've just bought the phone and am disappointed enough to discuss it.
HOLD UP GUIS LET ME SIGN TWO-YEAR SO THAT I CAN GO STRAIGHT HOME TO XDA AND BASH IT UNNECESSARILY!
F***ing lol.
The screen is awful by 2013 flagship standards.
No I don't think reviewers are paid off directly because I'm clearly not as simple minded as the pubescent pizza faces on this board.
Reviewers are wined and dined one way or another by the industry as a whole and wouldn't dare be overall negative about a brand or phone lest they stop receiving review units or invitations to press events.
The way genuine concern and criticism is shouted down and borderline stigmatised on this board is juvenile and pathetic. The irony of you considering us trolls when seemingly you're the ones with far too much free time, imagination, and lack of time spent outside of the womb.

The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Sent from my HTC One using xda app-developers app

You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.

BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
So you knew we were thinking of something else then still decided to bash everyone here as a fanboy and proclaim your internet superiority? Pathetic. If it's not the digitizer then get an RMA. Is it that hard?

lol XDA basement dwellers
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4

BigKush said:
I am typing this on a day old HTC One with this very issue. I've been surprised not to see any other mention of it, evidently it's either a rare fault or simply inherent to this digitiser and somehow nobody is noticing or bothered by it.
I've been agonising over the choice between this phone and the S4, I eventually settled for this and haven't had such buyers remorse in memory.
The screen is not only washed, more than I was expecting upon my return to LCD, but as you say it looks as though it is wet, covered in condensation or fingerprints. The overall effect resembles almost exactly the distortion you get from condensation caused by breath or sweat on the glass.
When looking closely it reveals itself as the diagonal lines of the digitiser as you describe.
It seems to cause the 'wet' or noisy colour distortion by being half darker stripes, and half naked. Almost like a micro version of reinforced safety glass.
Click to expand...
Click to collapse
Yes, this sounds exactly like the ones on my screen! Glad to hear I'm not the only one experiencing this.
joshnichols189 said:
It happens. It's the digitizer and happens on phones where the LCD and Digitizer are one piece. It isn't as big of a deal as you're making it though.
Click to expand...
Click to collapse
Like I mentioned in the OP, this was my second HTC One since I returned my first One due to several stuck pixels on the screen. The first one did not have these diagonal lines, as a result of which the screen looked much better than on the second One. Before returning my second One, I also went to the store and compared my One to a demo unit side by side, and the demo unit did not have this issue.
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
Click to expand...
Click to collapse
I know that. I only posted the icon to give some idea of the issue since I wasn't sure I was explaining it adequately. I never meant that there was something wrong with the Steam icon,
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
I apologise for my looks and smell, but I am no troll. I loved the HTC One for the brief period I was able to use before returning it.
RedAlertUK said:
The lines on the screen are normal. It's on mines and a friend's.
I only see it when holding the screen at an angle after turning the display off. It's just a funny little thing that's there. When the screen is being used it looks amazing!
I woukdnt take it back over a little thing like that. It's not broken...
Click to expand...
Click to collapse
This is a different issue. The lines I'm describing are only visible when the screen is on.
Shortly after creating this thread, I returned my second HTC One to the store I bought it from and they sent it to HTC for servicing. It came back two weeks later with a service report saying that they had replaced one of the speakers and the SIM tray, despite the fact that I never experienced nor reported any issues with either. When I turned the phone on, I immediately noticed that the screen was exactly the same, the diagonal lines were still present. I commented about this to the salesperson and he also noticed the lines right away. He then suggested that the phone be sent back to HTC again with a more detailed explanation of the issue and apologised that the issue had not been resolved. That was a week ago, and I'm still waiting to hear back.
I'm not mad at HTC, phones can be defective and it seems that this is a rare issue. I am, however, somewhat annoyed by the fact that they replaced a speaker and the sim tray but did nothing to the screen, but hopefully they'll have a closer look at the screen this time around.

OK, now I am getting a bit mad. My phone just got back from its second two-week trip to HTC's service centre in Poland and the screen issue still hasn't been fixed. Instead, the service report says that two speaker components were swapped. This is the second time I sent my phone to them for servicing because the SCREEN is defective and the second time they mess around with SPEAKERS even though I have at no point indicated that there are any problems with the speakers. The guy at the store proved useless, his only suggestion being that they send the phone back to HTC a third time. He did, however, see the problem with the screen after I explained it to him. So I guess I have no choice but to send the phone back again and wait another two weeks for HTC to mess around with the speakers instead of actually fixing the damn screen.
So yeah, the HTC One is a great phone if you happen to get your hands on a unit that works as intended. So far I've been unable to do that.

BigKush said:
It was the digitiser. Yawn at all of you, please go outside or at least bathe.
Too bad this happened:
Sent from my Samsung Galaxy S4
Click to expand...
Click to collapse
BigKush said:
You're all thinking of the horizontal bars visible behind the glass when the screen is off etc.
This is different. It's fine diagonal lines at a 45 degree angle that are constantly visible and affect the look of the screen at all times.
Click to expand...
Click to collapse
First you agree and then you come back, contradicting yourself and resort to insults? Gee.
Tinderbox (UK) said:
If it look like a troll and smells like a troll, then it`s a troll, poster 1 and 2 have a virtually no-existent post count, and seem just to want to bash the HTC One.
Click to expand...
Click to collapse
Tinderbox (UK) said:
that steam icon photo in post one, the diagonal lines are part of the photo, they show on my notebook on the play store.
John.
Click to expand...
Click to collapse
Calm down, Tinderbox.
I'd like to know if anyone else is having this issue as well.

anyone experience popping noise when pressing note 9 screen?

Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.

Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk

daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.

have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore

ah ok thanks for replying, must have just been very unlucky. Cheers.

MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.

are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away

Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.

MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.

After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.

MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.

MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
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Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?

MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.

So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.

MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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Click to collapse
feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.

I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk

i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly

I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.

glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.

elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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Click to collapse
My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.

Screen lifting on Rog 2

Greeting all! I've had my Asus Rog 2 for a little over a month I'd say. I have the proper Republic of Gamers version. I've noticed on the left side, where the attachment port is. An amount of flex in the screen along the seal. It's probably only a millimetre or so. But it flexes up and down when pressed, seeable from a side on view. The other side where the volume and power buttons are does not that this flex. There is also a light difference to sound when tapping that side of the phone while typing. Which I can only put down to the slight screen compressing on the left. I'm not sure how I can to notice it. Some people have said it might be an intentional aspect of the phone to give a small amount of flex/shock absorption but I can't find anything online mentioning it. I'm more leaning towards it being a fault in my phone. It's not once been dropped always been in a case. So yeah. Anyone able to shed light on this?

Oxley1428 said:
Greeting all! I've had my Asus Rog 2 for a little over a month I'd say. I have the proper Republic of Gamers version. I've noticed on the left side, where the attachment port is. An amount of flex in the screen along the seal. It's probably only a millimetre or so. But it flexes up and down when pressed, seeable from a side on view. The other side where the volume and power buttons are does not that this flex. There is also a light difference to sound when tapping that side of the phone while typing. Which I can only put down to the slight screen compressing on the left. I'm not sure how I can to notice it. Some people have said it might be an intentional aspect of the phone to give a small amount of flex/shock absorption but I can't find anything online mentioning it. I'm more leaning towards it being a fault in my phone. It's not once been dropped always been in a case. So yeah. Anyone able to shed light on this?
Click to expand...
Click to collapse
Finally. Someone with class and crazy sharp senses. I myself have severe OCD. I used to be very verbal about this kind of stuff on the AC forums xD. But on XDA i toned myself down.
First of all. Asus has crap for Quality Control. I had 2 ROGPHONE 2s with different power button height. And in between the lcd and bezel i could see glue. But okay nevermind.
As for the screen lifting near the accessory port, i do not seem to have it. Did you happen to sit on it? Or put the phone in the back pocket? Remembering that this is a tall phone.

HermesHidayat said:
Finally. Someone with class and crazy sharp senses. I myself have severe OCD. I used to be very verbal about this kind of stuff on the AC forums xD. But on XDA i toned myself down.
First of all. Asus has crap for Quality Control. I had 2 ROGPHONE 2s with different power button height. And in between the lcd and bezel i could see glue. But okay nevermind.
As for the screen lifting near the accessory port, i do not seem to have it. Did you happen to sit on it? Or put the phone in the back pocket? Remembering that this is a tall phone.
Click to expand...
Click to collapse
Nope! I don't even take the phone to work with me. I swap to my previous phone.
I'm pretty sure it's a fault. It hasn't caused any issues apart from some annoyance to my OCD. As long as it doesn't worsen it's not something I can't live with.

Oxley1428 said:
Nope! I don't even take the phone to work with me. I swap to my previous phone.
I'm pretty sure it's a fault. It hasn't caused any issues apart from some annoyance to my OCD. As long as it doesn't worsen it's not something I can't live with.
Click to expand...
Click to collapse
It will worsen. You should get it replaced. Im sure it will eventually become wider from the flexing. Btw do you use the accessory port often? And do you have a tempered glass applied?

HermesHidayat said:
It will worsen. You should get it replaced. Im sure it will eventually become wider from the flexing. Btw do you use the accessory port often? And do you have a tempered glass applied?
Click to expand...
Click to collapse
I wouldn't have a clue how. I'm in Australia and I purchased the phone via eBay.
I've used the accessory port once, just to check it out. Used the fan for maybe 15 minutes. Other than that I've never removed the piece of rubber there.
And yes, I have a tempered glass protector applied.

Oxley1428 said:
I wouldn't have a clue how. I'm in Australia and I purchased the phone via eBay.
I've used the accessory port once, just to check it out. Used the fan for maybe 15 minutes. Other than that I've never removed the piece of rubber there.
And yes, I have a tempered glass protector applied.
Click to expand...
Click to collapse
Are you sure its the screen and not tempered glass?

HermesHidayat said:
Are you sure its the screen and not tempered glass?
Click to expand...
Click to collapse
Yeah, it's 100% the screen. You can see the black edge of the screen move up and down from the dark drownish side of the phone. I'll just have to keep an eye on it I suppose. Bit annoying though. Pay almost $1,700 for one of the best phones on the market thinking you're going to get something issue free. Ha.

Oxley1428 said:
Yeah, it's 100% the screen. You can see the black edge of the screen move up and down from the dark drownish side of the phone. I'll just have to keep an eye on it I suppose. Bit annoying though. Pay almost $1,700 for one of the best phones on the market thinking you're going to get something issue free. Ha.
Click to expand...
Click to collapse
In Indonesia. Samsung has the best QC. I only had 1 issue with Samsung. Which was dust under the S7 Edge screen. But other than that they're very good. But Asus Indonesia is a joke. Its like we get a refurbished phone. I bought 2 rogphone 2s and each had their own defect. First had glue in between the screen and bezel, and my current unit has different volume/power button height.

HermesHidayat said:
In Indonesia. Samsung has the best QC. I only had 1 issue with Samsung. Which was dust under the S7 Edge screen. But other than that they're very good. But Asus Indonesia is a joke. Its like we get a refurbished phone. I bought 2 rogphone 2s and each had their own defect. First had glue in between the screen and bezel, and my current unit has different volume/power button height.
Click to expand...
Click to collapse
Which is why I didn't want to buy the Tencent version. Plus it wouldn't work here correctly without getting into the firmware. I just figured I'd spend the money. Get the good one that'll have no issues. I asked the seller if they had warranty which the answer was no. They referred me to a few companies that do insurance on phones.
I've never bought a real expensive phone before, and my previous phone was 4 or 5 years old. It was an S5.
So it is annoying. But other than that I don't have any complaints about it.

Oxley1428 said:
Which is why I didn't want to buy the Tencent version. Plus it wouldn't work here correctly without getting into the firmware. I just figured I'd spend the money. Get the good one that'll have no issues. I asked the seller if they had warranty which the answer was no. They referred me to a few companies that do insurance on phones.
I've never bought a real expensive phone before, and my previous phone was 4 or 5 years old. It was an S5.
So it is annoying. But other than that I don't have any complaints about it.
Click to expand...
Click to collapse
Or you could use it until it shows signs of damage defect. Or bring it to an authorized repair shop. Im guessing lack of glue.

HermesHidayat said:
Or you could use it until it shows signs of damage defect. Or bring it to an authorized repair shop. Im guessing lack of glue.
Click to expand...
Click to collapse
Lack of glue probably is the issue. I might see if there are any places around that can do it. Doubtful there would be around me. Best luck is probably Sydney. Which is a few hours away.

Oxley1428 said:
Lack of glue probably is the issue. I might see if there are any places around that can do it. Doubtful there would be around me. Best luck is probably Sydney. Which is a few hours away.
Click to expand...
Click to collapse
If you like DIY stuff. Try using LOCO glue. They helped me seal my Note 8 when it had cracks.

HermesHidayat said:
Finally. Someone with class and crazy sharp senses. I myself have severe OCD. I used to be very verbal about this kind of stuff on the AC forums xD. But on XDA i toned myself down.
First of all. Asus has crap for Quality Control. I had 2 ROGPHONE 2s with different power button height. And in between the lcd and bezel i could see glue. But okay nevermind.
As for the screen lifting near the accessory port, i do not seem to have it. Did you happen to sit on it? Or put the phone in the back pocket? Remembering that this is a tall phone.
Click to expand...
Click to collapse
You seriously dont know how comfortable your comment has made me after reading it. I have always had this habit of checking my belongings (from my phone to my own body and muscles) to make absolutely sure there isnt a single even slighgest problem with it and guess what, there always is something to notice for me!
One of the reasons why I had never opted for an oled phone knowing I will notice the burn-ins one day when there isnt any other person who notices them.
Now I finally decided to go for this phone with the assumption that asus knows how to make gaming stuff, but now I can see several issues already, from the obvious red tint to the screen having lots of bandings and horizontal lines on lower brightness on gray color.
Now I can also feel the volume buttons not needing the same pressure and of of them being softer and also the rgb light on the back being poorly so when the light turns on there are some dots around it that also light up(i know that its only a white paper behind the back glass so if there are any print issues they will also light up)
Althought I dont have any serious issues(yet), im definitely not buying another phone from asus or any other not that famous brands for that matter. My last device was a sony x compact which I had for 3 years from when it came out and I still regret selling it, it was so damn perfect.
Btw, thanks for lettin me know that there is a disorder named OCD, I dont know why I hadnt searched about it already.

Kianush said:
You seriously dont know how comfortable your comment has made me after reading it. I have always had this habit of checking my belongings (from my phone to my own body and muscles) to make absolutely sure there isnt a single even slighgest problem with it and guess what, there always is something to notice for me!
One of the reasons why I had never opted for an oled phone knowing I will notice the burn-ins one day when there isnt any other person who notices them.
Now I finally decided to go for this phone with the assumption that asus knows how to make gaming stuff, but now I can see several issues already, from the obvious red tint to the screen having lots of bandings and horizontal lines on lower brightness on gray color.
Now I can also feel the volume buttons not needing the same pressure and of of them being softer and also the rgb light on the back being poorly so when the light turns on there are some dots around it that also light up(i know that its only a white paper behind the back glass so if there are any print issues they will also light up)
Althought I dont have any serious issues(yet), im definitely not buying another phone from asus or any other not that famous brands for that matter. My last device was a sony x compact which I had for 3 years from when it came out and I still regret selling it, it was so damn perfect.
Btw, thanks for lettin me know that there is a disorder named OCD, I dont know why I hadnt searched about it already.
Click to expand...
Click to collapse
Hi, well thats quite a positive feedback. I had quite a backlash at AC forums. I've had people say that I'm making AC look like a Mental Issue Forum and some user even boasted how happy his credit card is if he buys a new phone when the old 1 is damaged.(credit card lol) Btw, i wouldn't say its a disorder. Different people have different standards. For me the Mercedes Benz S Klasse might be perfect, but for you it might not be.
And my OCD is definitely worse than yours. My phone can only be touched by me, and me myself dont touch the physical buttons(I'm afraid that it will be damaged).
And never feel alone about something. There will always be somebody out there having the same issue but not posting on the forums xD.

HermesHidayat said:
If you like DIY stuff. Try using LOCO glue. They helped me seal my Note 8 when it had cracks.
Click to expand...
Click to collapse
Not a fan of DIY.
So I stopped by a phone repair should this Arvo. The guy said to him it looks as though the battery is swelling. He said thats the side the battery is on so that is the most likely reason for it. He asked if the battery life was alright still.
Hard for me to really notice. I only use the phone on weekends and in the afternoons while home. I generally only charge it every second day, and I unplug the charger once it's at 100%. He said it isn't serious at the moment but if I notice battery charge fading fast, or if it swells a lot more to bring it back and he'll be able to put a new one in.
Just my ****ing luck to get shoddy battery, if that's the issue.

Oxley1428 said:
Not a fan of DIY.
So I stopped by a phone repair should this Arvo. The guy said to him it looks as though the battery is swelling. He said thats the side the battery is on so that is the most likely reason for it. He asked if the battery life was alright still.
Hard for me to really notice. I only use the phone on weekends and in the afternoons while home. I generally only charge it every second day, and I unplug the charger once it's at 100%. He said it isn't serious at the moment but if I notice battery charge fading fast, or if it swells a lot more to bring it back and he'll be able to put a new one in.
Just my ****ing luck to get shoddy battery, if that's the issue.
Click to expand...
Click to collapse
Hahahaha battery swell. I wonder what battery Asus uses... Btw, did he open the phone to confirm?

HermesHidayat said:
Hahahaha battery swell. I wonder what battery Asus uses... Btw, did he open the phone to confirm?
Click to expand...
Click to collapse
No they didn't. But it's their job so I'd say they can make a pretty fair guess.
I might go back there Monday, as I need my phone this weekend. On Monday I'll go back and tell them to do what needs to be done to fix it.

The battery is on the opposit side from the vent that would be on the left side of the vent, didnt you say that the problem was on the left side of your screen meaning its on the right side of the back??!

Kianush said:
The battery is on the opposit side from the vent that would be on the left side of the vent, didnt you say that the problem was on the left side of your screen meaning its on the right side of the back??!
Click to expand...
Click to collapse
Is it? I haven't even checked that. I'll look that up. But yes, it is opposite to the vent.
You're right it is. Interesting. Awesome. Now I'm back to annoyed and confused. Haha.

Oxley1428 said:
Is it? I haven't even checked that. I'll look that up. But yes, it is opposite to the vent.
You're right it is. Interesting. Awesome. Now I'm back to annoyed and confused. Haha.
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Click to collapse
Yeah trust me the customer services' first guess is battery swell which basicly doesnt happen soon unless you are always charging your phone while playing and overnight and draining it to the last percentage. But is can happen as a result of physical impact or damage, and when it happens you will most probably notice the shortened battery life so I would say it's not a battery problem unless of course proven otherwise.