Hello everyone,
I purchased ZUK Z1 Smartphone from Tomtop ebay store (tomtop.usa). The description said that the smartphone has 2 years warranty.
After 4 months of use the fingerprint scanner of the phone stopped working. I contacted the manufacturer and he told me to contact the reseller.
So I contacted Tomtop. They apologized about that and told me to send it back to them and they will replace it with a new one or they will refund me.
I sent the smartphone to the address they gave me and they received it. Here is the tracking number: RE541532254GR
From that day I sent them 7 messages to inform me about the current status of the replacement / refund but they did not answer me. Then I contacted ebay support. They told me that they will try to contact them.
After that I received a message from Tomtop claiming they didn't receive the smartphone. I sent them the tracking number to prove that they have receive it but I never get a reply. It seems that they have blocked me.
When I try to buy anything from Toptom I received the following message: “The seller isn't accepting bids or offers from you.”
After that I did a google search tomtop.com scam and there was a lot of people complaining about them.
Now I understand that I have lost my phone and I am really sad about that. That is why I share my experience with you. I want to protect other people from facing the same situation. Please stay away from Tomtop. There are other stores to buy ZUK phones.
P.S. I told my story to some friends and they will try to help me. They bought some cheap items from ebay tomtop store to give them a negative feedback. They said that this is only way to press them to give my phone back.
Hello, have very similar experiences with Tomtop.usa:
So i bought a phone (Zuk Z1) from Seller 12 November 2015 from ebay. Got the phone and all was good, i got a 6 months warranty on the phone. But then the phone started crashing about 2 months ago. The seller sayed i had to ship the phone to Germany (i live in Finland).
I shipped the phone 10.3.16 and it arrived to the seller 23.3.16. Before they got my phone the seller said that i would get a new phone from them. Then they said they had shipped a new phone 24.3.16. But the seller did not give me the tracking number, i had to ask for it very many times before i got it. But when got it, the shipment was already in Finland but it was on the other side of Finland and i checked from the post office that the package was not for me. Then i contacted* the seller again and they said* they would ship another one.
Then weeks went by and the phone did not come. I have asked many times from the seller where my package is and about the package tracking number. And the seller also lied that the package is already in Finland (how can they know without the tracking number?). They said they did not have a tracking number and today they said that the post office has AGAIN lost the package. I think its bull**bleep** and i don't think the seller has even shipped my phone.
Now im waiting that paypal id prosessing my claim. Hope to get my money back.
same experience- very dangerous seller. It has put me off buying phone from abroad now.
I bought it from TomTop also, had some trouble ordering it (they insisted to send it from China even they have it in EU, where I am) and I knew if something breaks on the phone I wouldn't send it back because they're untrusty... I'll rather fix it in some shop in my country which does the job. Too much hassle and waiting with this type of resellers.
Tontzaaa said:
The seller sayed i had to ship the phone to Germany
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They told me the same. This is the address they gave me: Timetop Bredowstr. 20 22113 Hamburg Germany
YoolaCro said:
if something breaks on the phone I wouldn't send it back because they're untrusty... I'll rather fix it in some shop in my country which does the job.
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If I knew what would happen i will never send the phone back to them.
radii said:
same experience- very dangerous seller.
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I totally agree with you!!
Shappix said:
They told me the same. This is the address they gave me: Timetop Bredowstr. 20 22113 Hamburg Germany
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Click to collapse
Yeah, that was the same address i shipped the phone to.
I did a paypal dispute and i hope i get my money back that way.
The hole scenario is quite strange, because Tomtop.usa has big websites and they are authorised seller for a bunch of phones.
I have an order in with Tomtop for a Xiaomi phone. They asked me for pictures of the front and back of my credit card. That seemed kind of fishy to me. Now that I've seen this thread, I think I'll just cancel the order.
bad experience with TOMTOP, AGAIN!!!
Hi all,
I ordered a flashlight, accidently thw wrong type and sent it back. Although delivery is confirmed by my postal office, TOMTOP refuses to admit it is delivered at the address they provided me with. Now I understand all the bad reviews and stories about TOMTOP on the web.
Don't buy anything here!!!:crying:
Related
I sent my MDA Pro to Turnonyourmobile.com in London for repair about three weeks ago. I still don't have it back. I also ordered a second-hand MDA Pro from them about two weeks ago. It still hasn't arrived. My e-mails to them bounce. I did place an international phone call to them a week ago and they answered, and said everything was coming along. So: are these guys for real? Are they still in business? What experience have any of you had with them? Is there anyone on this forum living in London who can check them out?
Call them once everyday, and email them everyday. Give your reference numbers when you send an email so they know who you are and which product you bought and when. Also ask for a refund if they don't send it.
Did you get a tracking number?
No Tracking Number
No, they haven't given me a tracking number. And: it's an international phone call from the USA to the UK, so I certainly don't want to call them everyday!
International Calls
Yahoo Messenger Voice calls are only $0.02 /min or less to UK landline. Yeah, call them everyday if necessary.
transpower said:
No, they haven't given me a tracking number. And: it's an international phone call from the USA to the UK, so I certainly don't want to call them everyday!
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Click to collapse
You have to complain, if you don't complain they will take your money...that's what USPS did to me when I gave up complaining about a package worth 150 dollars that THEY LOST but I never received it.
Hi, I have some very good deals with Turnonyourmobile, no problems with them, very fast shipping, good second hand devices. May be there is some problem in the communication, (try to contact over ebay).
Reassuring
Well that's reassuring...for now.
Moved to Off Topic.
Ta
Dave
To PayPal Dispute Resolution
OK, time is up for Turnonyourmobile.com. I've filed a complaint with PayPal, so now the matter is in their Dispute Resolution Process.
I'm sure Paypal will light a fire under their asses.
The Saga Continues
I finally made phone contact with Harrison in Customer Service at Turnonyourmobile. He said that they did receive the payment of $200 from PayPal on July 1 but have not shipped the spare phone yet. He says they will ship it tomorrow and e-mail me a tracking number. It will have the T-Mobile MDA Pro ROM version 5 on it (a Vodafone 900); he says version 6.x is unstable on the Universal (and I think I agree with that). He also said that my present MDA Pro is still in the shop; it continues to have various "faults." So, at least, they haven't lost it!
transpower said:
I finally made phone contact with Harrison in Customer Service at Turnonyourmobile. He said that they did receive the payment of $200 from PayPal on July 1 but have not shipped the spare phone yet. He says they will ship it tomorrow and e-mail me a tracking number. It will have the T-Mobile MDA Pro ROM version 5 on it (a Vodafone 900); he says version 6.x is unstable on the Universal (and I think I agree with that). He also said that my present MDA Pro is still in the shop; it continues to have various "faults." So, at least, they haven't lost it!
Click to expand...
Click to collapse
so can you check your bank or paypal account and verify to me whether or not your money has been disbursed?
Some Good News
It's July 27, 2009 and I finally got the Royal Mail tracking number from Harrison at Turnonyourmobile. Apparently they are shipping both my original MDA Pro and the spare, a Vodafone 900, together, to me. I'll post again when they arrive and after I check them out.
transpower said:
I finally made phone contact with Harrison in Customer Service at Turnonyourmobile. He said that they did receive the payment of $200 from PayPal on July 1 but have not shipped the spare phone yet. He says they will ship it tomorrow and e-mail me a tracking number. It will have the T-Mobile MDA Pro ROM version 5 on it (a Vodafone 900); he says version 6.x is unstable on the Universal (and I think I agree with that). He also said that my present MDA Pro is still in the shop; it continues to have various "faults." So, at least, they haven't lost it!
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Click to collapse
Haha PayPal Showed them...And its a good thing u file a complaint with Paypal they always get the job done
Pretty close to buying this thing now. Trying to decide whether I should get it from handtec or expansys-usa.
Trying to get a feel from people who got theirs from either of those two places.
1) Is your version the EU version, Hong Kong or UK, or something else?
2) Have you been able to get the OTA to 2.3.6?
3) If you are in the U.S. and bought from handtec, were there any issues with U.S. customs?
Thanks in advance.
I havent gotten one but I would use expansys since they are in the us
Sent from my HD Desirable phone via XDA App
Handtech
Got mine from Handtech, very fast and courteous people to deal with. Had my phone held one night and customs, could have been an incomplete address for Samsung UK or just they general pull one or two of these once in a while. Had it the next day everything went very smoothly. Haven't received the 2.3.6 update yet, it's a UK phone not sure when that is going to happen. Not too worried about it though will be rooting and installing ICS when that's done. Love the phone best purchase ever.
dennishhh said:
Got mine from Handtech, very fast and courteous people to deal with. Had my phone held one night and customs, could have been an incomplete address for Samsung UK or just they general pull one or two of these once in a while. Had it the next day everything went very smoothly. Haven't received the 2.3.6 update yet, it's a UK phone not sure when that is going to happen. Not too worried about it though will be rooting and installing ICS when that's done. Love the phone best purchase ever.
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if your handtec model has the PLS code, then the OTA update to KKA (2.3.6) arrived yesterday.
Got mine from expansys usa with overnight shipping. Plus a $20-30 coupon. It arrived the next day by noon. Only issue I had was the us adaptor they put in the package for a expensive device. Other than that it was a quick and easy transaction thru paypal.
Cant say anything bad about hantec either, thats where I got my release day sgs2 from. The package got caught up in customs/fedex f-ed up. Got my device 3 days later.
All in all cant go wrong with either company. I paid the extra for the note with expansys because its based in the us. Should be a little easier with warranty issues.
intruda119 said:
Got mine from expansys usa with overnight shipping. Plus a $20-30 coupon. It arrived the next day by noon. Only issue I had was the us adaptor they put in the package for a expensive device. Other than that it was a quick and easy transaction thru paypal.
Cant say anything bad about hantec either, thats where I got my release day sgs2 from. The package got caught up in customs/fedex f-ed up. Got my device 3 days later.
All in all cant go wrong with either company. I paid the extra for the note with expansys because its based in the us. Should be a little easier with warranty issues.
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If u got it from expansys thinking u have warranty, unfortunately no u dont.
u will have to send it to expansys and they will send it to where ever the phone came from.
The same thing with handtec if u are in US.
However the good thing about getting from expansys is that u can get square trade warranty. This is what i did with galaxy s2. Then my phone broke its screen and square trade refunded me the full amt insured for.
Souai said:
if your handtec model has the PLS code, then the OTA update to KKA (2.3.6) arrived yesterday.
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Click to collapse
Thanks for letting me know about the update to KKA I hooked up to Kies today still didn't say I was eligible for a upgraded. Did you do anything special? Kies says I have .......KJ4 current firmware. A little frustrating that Samsung does this so randomly.
Thats exactly what I meant about the warranty. They can make the process easier with warranties. Me sending to them and expansys getting it to the right people. Square trade is the best option for us user in the usa.
drgopoos said:
If u got it from expansys thinking u have warranty, unfortunately no u dont.
u will have to send it to expansys and they will send it to where ever the phone came from.
The same thing with handtec if u are in US.
However the good thing about getting from expansys is that u can get square trade warranty. This is what i did with galaxy s2. Then my phone broke its screen and square trade refunded me the full amt insured for.
Click to expand...
Click to collapse
intruda119 said:
Got mine from expansys usa with overnight shipping. Plus a $20-30 coupon. It arrived the next day by noon. Only issue I had was the us adaptor they put in the package for a expensive device. Other than that it was a quick and easy transaction thru paypal.
Cant say anything bad about hantec either, thats where I got my release day sgs2 from. The package got caught up in customs/fedex f-ed up. Got my device 3 days later.
All in all cant go wrong with either company. I paid the extra for the note with expansys because its based in the us. Should be a little easier with warranty issues.
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Click to collapse
So intruda119, which version did you get from expansys-usa? EU, UK, HK, or something else? Were you able to get the 2.3.6 OTA?
Thanks
Ngambek2003 said:
So which version did you get from expansys-usa? EU, UK, HK, or something else? Were you able to get the 2.3.6 OTA?
Thanks
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Click to collapse
handtec.
Polish version.
I am using sheep rom now and its already 2.3.6
Most of the custom roms have stuffed removed that u wont update notification. Really dont care about the stock rom notification as this rom is very fast and smoother.
Handtec is the cheapest coming out at around $705 USD shipped at the moment for the blue version of the Note. Your order is going to be typically delivered by the following business day after it ships by FedEx unless it happens to get held up for some reason by customs so very quick delivery from the UK. Keep in mind that you need to figure out the foreign exchange rate for USD to British Pounds as it fluctuates day to day and also whether your credit card issuer charges a foreign exchange fee which many do. I have a Capitol One card which I used because it has 0% fee for foreign transactions.
With Expansys-USA there is a $20 coupon you can use as well as getting 2% cashback through Fatwallet which works out to around $760 so about $55 more than Handtec but since they're a US dealer the return shipping won't be as expensive if you need warranty and you may be able to purchase a SquareTrade warranty as well.
Handtec or Expansys-USA either one will get you the 2 year Samsung EU warranty.
I give handtec a 10 out of 10
Sent from my GT-N7000 using xda premium
Sellers on Amazon are starting to sell the note at $700 or less. Don't know about the warranty though, but if you're in the US like me, why not?
Just an FYI: Expansys-usa has a $100 discount code for Galaxy Note use bfnote during checkout. Ttl delivered to USA address = $694.99
claude4 said:
Just an FYI: Expansys-usa has a $100 discount code for Galaxy Note use fpnote during checkout. Ttl delivered to USA address = $694.99
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Yeah..Unfortunately they charge taxes for Illinois delivery address.
Anyone else?
Thanks
Got a Polish version from handtec in early November.....took them about 2 days to send it out and took about 3 days to come to me in AUS.
Mine had 3 dead pixels on it....has just sent it back to them for a replacement....seems like a very responsible company with good customer service via email and online chat (couldn't reach them on the phone though).
Will see how good they really are by how long I will get my replacement....
So...if you are in the US....and unlucky like me.....replacement warranty can be a pain in the bum....(they don't pay for your return postage)
Well yesterday i decided to go with Expansys-usa. I had emailed them about a question. No response. I called the number, hold for an hour. No response. I said screw it, I'll order it because it will ship same day and I'll get it overnite. Now it's ships in up to 5 days. So I call again. Hold....no response.
I waited until this morning to see if anything has changed. Nothing. Called again. Hold for 30 minutes. Nothing.
I have a feeling i'm going to have to cancel this and go with handtec. How would i even go about customer service requests when I cannot get an answer. I emailed them again. Let's see what happens.
Has anyone else had any issues with them? Or had as such hard of a time as I am just to speak to someone?
Finally decided to go with Handtec.
Got Fedex tracking number on the same day I made my order (yesterday). Although Fedex missed the pickup yesterday - they just picked it up today. It's supposed to be delivered tomorrow.
So far Handtec has been very responsive. I was able to use their online chat to ask questions about my order.
We'll see when the goods actually arrive.
Hi to all,
I want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and I was really satisfy about service so I decide to bought a new one but white.
Reading internet site I saw that two models are available but I was interested only in the completely white one so I ask availability at support center of fastcardtech that confirm by mail the availability.
After two day I release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6USD due to account limitation) on next order that I'll never do cause It's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6USD) and after 2 weeks no paiment was released so I asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.S. attacched the chat transcript for all the detail
Sorry for what happened
i faced the same problem they listed a phone with high specification at a high price yet it was just specifications hacked in kernel the phone was not of quality as it was priced i bought it at USD 295 yet other phones of exact spec without hacking kernels were at USD 165 so if you are buying online its better you buy from sites with payments protections like escrow of aliexpress as the product i bought there was real coz it had to wait for my confirmation the payments to be made which force the sellers to be sure of what they are doing.
In fact the item was shipped with very low prices i never requested for which led me to be over taxed as the tax authority had to do it by themselves.
Do NOT FALL VICTIM
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
i have read and others have complains for same problems (just google it )
i was about to buy from them but it think i will consider it twice
the posthumous fame[/B] should be re-considered by all Internet Shops
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
10 post noobs everywhere!
Sent from my SGH-T989 using xda premium
rubbering said:
THIS WEBSITE>>>fastcardtech.com<<<<<< is BY FAR the most corrupt CHEAP CHINA CELLPHONE website to deal with. They are good at their game, but the end results will have your $$$$ blowing out the window. They lead you on with countless excuses UNTIL YOU GIVE UP..!! And then your out all your money...and even the BAIT of DHL Express Delivery if your stupid enough to believe that.....
I suppose their might be someone out there that actually received something from them, or it is posted online to suppose that may have happened. But I think they have all the bases covered, as they counter any claims and retaliate to cover up their track to LURE MORE SUCKERS LIKE ME...!!
So BEWARE you were warned, unless someone have an actual wants to show their face, NOT CHINESE holding something that proves that this website is legitimate. This is a GRAND SCAM of a website...go ahead and look. Delcious Bait, but DO NOT BITE...Especially HDC Galaxy S III Pro, 8mm thin, yeah...sure....They really like you to bite that big one...and suck out your head.
PLEASE CORRECT ME IF I AM WRONG WITH PICTURES OF YOURSELF, A BOX with a BEAUTIFULLY CLONED CHINA KNOCKOFF and Prove me wrong..THanks..!!
Click to expand...
Click to collapse
Here's one I busted on aPad.tv.com forum; regarding Hyundai T7 Exynos 4 quad-core processor Tablet PC:
me: I ordered 1 a week ago. It was supposed to have been in stock, but when I checked on the status it was still unshipped. I was beginning to wonder if the T7 even existed; so what aPadTVadmin said about them being in stock, makes since now. I guess most of these online stores get all their stuff drop-shipped, am I assuming correct?
aPadTVadmin: I spoke to DP a couple of days ago regarding the T7 for another reason and all T7 units have been shipped out. This was Thursday. If you ordered 1 week ago it would have shipped out nearly same day. I witnessed with my own eyes a large stock of T7 Hyundais being processed for shipping out last time I visited there.
Please give me your order number so I can validate it and check with them for you.
me: BUNCH OF SCAM ARTISTS! I contacted the manufacturer today and found out that they don't even start shipping them until March 7th, 2013. SO THERE'S NO WAY THAT ANYONE EVEN HAS T7'S YET, EXCEPT FOR A FEW ENGINEERING SAMPLES THAT WENT OUT. SO MUCH FOR SEEING THEM WITH YOUR OWN EYES... MORE LIKE LYING OUT OF YOUR OWN MOUTH.
GadgetGreats.com, DealsPrime.com aPadtv; ALL ONE OF THE SAME; SCAMMERS! Also AD PANDAWILL.COM TO THE LIST OF SCAMMERS, INCLUDING EVERBUYING.COM
ALWAYS PAY W/PAYPAL, IN 7 DAYS IF THEY HAVEN'T UPLOADED A TRACEABLE TRACKING #, PAYPAL PUTS A HOLD ON THE PAYMENT,
---------- Post added at 10:17 PM ---------- Previous post was at 09:56 PM ----------
icestage said:
hi to all,
i want to share with you what appened last month with fastcardtech site... I already bought a zopo zp100 and i was really satisfy about service so i decide to bought a new one but white.
Reading internet site i saw that two models are available but i was interested only in the completely white one so i ask availability at support center of fastcardtech that confirm by mail the availability.
After two day i release the payment and in a week the phone was shipped.
Where is the problem? The phone received was the other one.
After 1 month they could give me a 3% discount (6usd due to account limitation) on next order that i'll never do cause it's not sure what they will ship.
I didn't report all the mail between us where they wanted to refund (6usd) and after 2 weeks no paiment was released so i asked and they wrote back to call support center...
I'm writing this post cause the site is really cheapest but pay attention cause if there is a problem you'll not have support... In some case you feel victim of a joke...
Bye.
P.s. Attacched the chat transcript for all the detail
Click to expand...
Click to collapse
this guy who wrote this is also part of the scam; he want's you think that the company actually ships a good product, while the truth is, what you'll get is an imitation of the product you order, if at all that; these guys are all in cahoots, and they're on every forum & youtube video out there. They are good at what they do & once they ship the inferior product, if you return it, you lost all your money, point blank.
aliexpress.com is the best site to buy tablets/phones from china. they have buyer protection, and the money isn't released from your account till you confirm the device is received and working.
Scam
I ran into the FCT trap too. Should have done some more research beforehand .
I ordered an HDC Note 3 clone from them and paid through Paypal. They provided a Singapore shipping number and the next day told me the phone is out of stock and was not shipped. Meaning a fake shipping number was provided. The same time the same phone is still listed on their website as "in stock" and questions of potential customers are answered.
They told me to choose an alternative phone which I did with another HDC N9002. 35$ more expensive which difference I paid. They did not ship, after a number of reminders they however provided again the same (!) fake shipping number as before. So the item was never ever intended to be shipped. They play for time and money to get over the 45 days to launch a Paypal dispute. So be careful.
Currently a dispute for full refund is ongoing.
Stay away from these scammers!
SCAM artists
I'm also getting countless fake shipping numbers regarding broken tablet that I actually received from them.
Beware of FCT!
They are always delaying with shipping (some items they never ship). Their policy is to provide a bit lower prices than the others at first sight and then add extra fees for nothing and eventually ship the item you ordered when it is already outdated.
Fake shipping numbers are their method of delay.
FCT
I recently ordered from FCT and of course before reading all the forums of countless individuals who have been scammed or dooped by these guys.
Anyway after 2 weeks from placing my order I received a tracking number followed by another tracking number 2 days later (weird), then a week later it was scanned into the U.S, 2 or so more days it actually arrived at my door!!! (bing bong)
I was pretty stoked however, once I opened my package (HDC GT N9000 Note3) one thing was missing ...No stylus!! so after numerous calls to these guys via Skype (preferred and only method to contact them) I finally speak to a man who tells me that if I buy another phone they would include the stylus plus a gift free of charge....wait the phone was advertised to include this?? blah blah something shipping he began to ramble on about.... all n all pointless
I'm now a month into having my phone which appears to be pretty effin exact to the Note3 however yesterday my phone just disconnected from my network and will not re-connect. I cannot reach a soul at this place leaving me with a fancy mini internet tab/paperweight/possibly shooting target..
Basically they were great until I gave them my money and the phone is awesome however customer service is a huge key to running any successful business and this is something they LACK.....
GOOD LUCK!
how do you use ems tracking
beefgalore said:
I don't know what to tell everyone, but I ordered from them and didn't have any problem other than I paid $2.99 for them to root the phone which was never done nor refunded.
I used EMS shipping and had my phone within a week; the tracking was a bit wack, but I figured it out and it even worked.
Everything works great on the phone and came as promised. I can't comment on customer service other than they never responded about a refund for the $2.99.
Would I order from them again? Maybe, but you might have to cross your fingers and hope you're lucky but my experience was acceptable.
Click to expand...
Click to collapse
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
MrCompleteownage said:
i ordered from fct and i have the ems numbers, how do you track, it always give me no information, also, how long does ems take to deliver ?
Click to expand...
Click to collapse
i actually order a week ago and in Monday they send me a tracking number that says no information also... starting to suspect a bit weird 3 days and no tracking....
Fingers crossed..........
Regards FRZ
Hi guys,
On May 2013, I've ordered UMI X2 from chinapadmall for €237.8 (=
323.39 USD). Actually first I ordered it from Pandawill (great website, great service) but I canceled the order because one day later I saw on CHINAPADMALL.COM "UMI X2 Turbo version" (With MTK6589T instead of MTK6589) and ordered from there. Of course CHINAPADMALL.COM lied to let people like me buy from them. There was actually no Turbo version available at that time.
Two months later I received standard version of UMI X2 (not the Turbo version of course) with defects: screen had bright annoying dot on it and I couldn’t transfer data from phone to pc, and contacted CHINAPADMALL to inform them about defects and asked what to do next. They told me to send the device back for replacement. They wouldn’t return my money back. So I had no other choice and did what they said. (paid:
25+ EURO = (34 USD) to send it back)
Two months later, package was arrived to their local post office. I sent a lot of e-mails to CHINAPADMALL to inform them about arrived package and to ask them to go and pick it up, but they never did. Post office could also not deliver the package. After two unsuccessful deliveries, China Post decided to ship the package back to me. In november 2013, I recieved the package. Then I contacted CHINAPADMALL again to let them know that I was disapointed (like they gave a **** about my disappointment) about their customer service and that I have to send it to them for the second time if they are going to be more responsible. They said that I can send it for the second time if I would like to. So I paid again 25+ EURO's (34 USD) to send it.
Package arrived this month (2014) at their local post office.
When I saw that on tracking website, I sent e-mail to CHINAPADMALL to inform them and to tell them to be more responsible this time. They told me that they will pick it up as soon as they can.
Luckily, few days later they had the package.
In total I lost +- 390 USD (+- 290 EUR) and more than 7 months time, and didn't use the device once. Now for that money I could buy octa-core phone or one of the best branded powerfull smartphones from trusted Chinese stores.
I’m still asking CHINAPADMALL to refund my money or send me a new phone, but they are not responding to it. Only yesterday they said short:
“If we replace new device for you, then how to do with this old device. We can not re-sell it after repaired it.”
Normaly, if you buy a product from somewere, and product is broken or whatever, you bring it back to the shop where you bought it within one week or 14 days and get your money back or get replaced gadget. That is exactly what I did, I sent it within few days back to them. Which seller is going to say something like: ‘What the hell I’m supposed to with broken device’? NOT A SINGLE SHOP WILL SAY SOMETHING LIKE THAT. But CHINAPADMALL did.
You can read on their website below on the page ‘Guarantee policy’:
5) How about the refund policy?
Second, For the problems caused by Chinapadmall, We will issue a complete or partial refund for the items if the clients do not agree on replacement or repairing. The problems include quality problem, mal function or miss delivery.......Please be noticed that all Chinapadmall products have 7 days return period (from client receiving the package to the client returning us) before being non-eligible for complete or partial refund. Please contact our customer service or live Support as soon as you find any problem after you receiving the products to avoid any postpone of better solution.
That’s exactly what I did. But they don’t give a **** about customers. Refunding?? They will not even talk about refunding. They don't even want to replace the device even they claimed to do it before, in their e-mails.
So what they have written there is just bull****. They don't want to respond to my e-mails with good arguments. Because they know that they can’t answer.
I want my money back because I never used this phone, or I want to chose for the price I paid other smartphone from their website.
Today I got e-mail that, they sent broken UMI X2 to factory to fix it. Again, I don't want fixed old phone. I had never chance to use it because It was traveling the world for 6-7 months. Even if I had, device is defect from the box.
So dear friends, NEVER EVER BUY ANYTHING FROM LIARS AND CHEATERS, FROM CHINAPADMALL(.)COM !!!
If you receive defect product from them, you will never be able to replace it and you will never be able to get your money back. Be informed.
Sorry for my bad English, but I think you'll understand my message.
And I would be very thankful if somebody can help me to get my money back..
Wow, sorry man. Was a working device finally sent to you??
I also ordered my UMI X2 through chinapadmall. My "gorilla glass" is now broken, and my GPS and 3G are faulty, but I think that these issues are UMI X2-related issues...
Dear friends... Never ever buy a Chinese smartphone in the first place.
Sent from my AWESOME Ponified HTC Sensation using Tapatalk 4
Hi folks , I bought this Samsung S21 Ultra from EBay US ( I wanted the snapdragon version). I’m confused as to the message that I am receiving . I have checked Swappa, checkmend and it is a perfectly clean phone with no issues or anything outstanding . So why would it present me this message ? I’ve been on chat with Xfinity live agent , who have said they can’t just unlock it from the IMEI but they need the account number that it was purchased , the sim/number used associated with the account in order to submit an unlock request . (Person who sell it to me is just a general reseller) . The phone is not stolen or has outstanding finance , so why would it present this issue .
I can’t provide the agent with the details as o don’t have them and I can’t get them . Do I have any options here at all ?
You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.
Return it.
You can't do anything with it
Simply raise dispute with eBay and get refund.
You can unlock it with third larty but phone will miss some features if unlocked this way it will coat 120$
That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.
varcor said:
That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.
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Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.
Dstu10 said:
You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.
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Click to collapse
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
blackhawk said:
Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.
Click to expand...
Click to collapse
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
123hugga said:
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
Click to expand...
Click to collapse
If bought with a card, call the bank and file a charge back request. The phone must be returned before they can do anything.
If things really go south file a complaint with your state attorney general's office.
That sounds like theft by wire fraud to me, a felony.