Guys i have this problem the issue is that i rooted and my phone and even before downloading the custom rom i factory reset my phone i.e. i wiped all the user data....Now what happens is that on boot up the phone connects to a wifi network and then doesnt go past checking connection plz suggest what i should do and yes i have the device Motorola Nexus 6
iamprajwal said:
Guys i have this problem the issue is that i rooted and my phone and even before downloading the custom rom i factory reset my phone i.e. i wiped all the user data....Now what happens is that on boot up the phone connects to a wifi network and then doesnt go past checking connection plz suggest what i should do and yes i have the device Motorola Nexus 6
Click to expand...
Click to collapse
well if you formatted user data and everything is clean you can go ahead and install a custom rom or flash a stock rooted rom that is provided in the dev section and the wifi issue should fix itself.
iamprajwal said:
Guys i have this problem the issue is that i rooted and my phone and even before downloading the custom rom i factory reset my phone i.e. i wiped all the user data....Now what happens is that on boot up the phone connects to a wifi network and then doesnt go past checking connection plz suggest what i should do and yes i have the device Motorola Nexus 6
Click to expand...
Click to collapse
I would suggest the following:
1. Read up on fastboot. This will allow you to recover from most things with this phone.
2. Use fastboot to flash a custom recovery.
3. Use the custom recovery to flash a custom rom.
If this doesn't work... Download the nexus 6 factory images (google will help with this). Then just reflash stock and see if it works.
There's literally 0 reason to root stock before flashing custom roms on this phone.
Also, make sure that you unlock your bootloader.
iamprajwal said:
Guys i have this problem the issue is that i rooted and my phone and even before downloading the custom rom i factory reset my phone i.e. i wiped all the user data....Now what happens is that on boot up the phone connects to a wifi network and then doesnt go past checking connection plz suggest what i should do and yes i have the device Motorola Nexus 6
Click to expand...
Click to collapse
You could start it in bootloader mode and restore factory.
You could also try another wifi connection (go somewhere else).
SynisterWolf said:
well if you formatted user data and everything is clean you can go ahead and install a custom rom or flash a stock rooted rom that is provided in the dev section and the wifi issue should fix itself.
Click to expand...
Click to collapse
the problem is that i have rooted my phone and before reseting my phone i forgot to install a custom recovery now my phone is locked and when i connect to a wifi network it doesnt go past "checkn connection" plz help as it shows "Device is Locked Status Code:2"
As someone mentioned. You need to read up on fastboot.
You softbricked your phone it seems.
Gonna need a PC/Mac/Linux to fastboot it and fix it.
Sent from my Nexus 6 using Tapatalk
If you did a factory reset, all your personal data was lost, but the stock ROM should still be present. Your phone isn't damaged based upon your posts, but you do need to do some reading and understand what it is you are doing before you do damage your Nexus. Start at the Nexus 6 Sticky Roll Thread and read the tutorial on ADB and Fastboot. Then read the Nexus 6 All-In-One Beginner's Guide.
To resolve the "Checking Connection" issue you're currently having, take out your SIM card and try pressing "Skip" at the WiFi connection screen. If successful, you won't have any connectivity but will have fully booted into Android. From there you can access Developer Options, and enable OEM Unlock. Actually unlocking the bootloader requires a computer, and until the bootloader is unlocked, you won't be able to flash anything to the device. So, start reading.
To resolve the "Checking Connection" issue you're currently having, take out your SIM card and try pressing "Skip" at the WiFi connection screen. If successful, you won't have any connectivity but will have fully booted into Android
Click to expand...
Click to collapse
I don't think that would work.
After factory reset, he'd need to log in to his original account. So needs wifi or internet connection for that (or another phone which can share the same account credentials via nfc). Failing that, as others mentioned flash a useable system to get working wifi.
Shoot, I keep forgetting about factory reset protection. Likely because I have Enable OEM Unlock active.
Related
Here's the story:
I bought an AT&T HTC One that had an unlocked bootloader and was rooted. I SIM-unlocked it so I could use T-Mobile. Everything worked perfectly fine.
Today I decided I wanted to try out AR HD. I use CWM to flash it, and have a few problems the first few times because of Aroma Installer. Eventually it installs fully, but when I rebooted, something went wrong. It wouldn't boot up. Eventually I had to wipe everything (including the internal storage, which had a backup of mine), and now I'm trying to flash a working rom on this phone.
So now I've tried pretty much everything. The main problem now is that in recovery, when I try to flash a ROM it says it can't mount the the sdcard. I've tried using Nocturnal's method of using the stock recovery to wipe the partitions and everything, but it still gives the the can't mount error.
If anyone could help me I would really appreciate it! Looks like I'm going to have to get a SIM adapter to use with my Galaxy Nexus until I can get this fixed.
aka757 said:
Here's the story:
I bought an AT&T HTC One that had an unlocked bootloader and was rooted. I SIM-unlocked it so I could use T-Mobile. Everything worked perfectly fine.
Today I decided I wanted to try out AR HD. I use CWM to flash it, and have a few problems the first few times because of Aroma Installer. Eventually it installs fully, but when I rebooted, something went wrong. It wouldn't boot up. Eventually I had to wipe everything (including the internal storage, which had a backup of mine), and now I'm trying to flash a working rom on this phone.
So now I've tried pretty much everything. The main problem now is that in recovery, when I try to flash a ROM it says it can't mount the the sdcard. I've tried using Nocturnal's method of using the stock recovery to wipe the partitions and everything, but it still gives the the can't mount error.
If anyone could help me I would really appreciate it! Looks like I'm going to have to get a SIM adapter to use with my Galaxy Nexus until I can get this fixed.
Click to expand...
Click to collapse
Download the All-In-One toolkit from the development section and follow the directions to ADB SIDELOAD a ROM onto your phone.
EDIT: now with a link to the thread: http://forum.xda-developers.com/showthread.php?t=2183942&highlight=all-in-one
Well, I got it to flash a ROM, but now there's a new problem...
I got it to flash the ROM by using CWM to flash a ROM after using Nocturnal's method instead of TWRP.
So now I'm in setup, and am prompted to select a WiFi network. I selected my network, put in the password correctly (it shows connected), and now when I press Next, it transitions forward and then straight back to the WiFi page. Won't let me progress past it.
I think it might have something to do with HTC Sync Manager (I have it installed and running just fine), but I don't know what to do about it.
aka757 said:
Well, I got it to flash a ROM, but now there's a new problem...
I got it to flash the ROM by using CWM to flash a ROM after using Nocturnal's method instead of TWRP.
So now I'm in setup, and am prompted to select a WiFi network. I selected my network, put in the password correctly (it shows connected), and now when I press Next, it transitions forward and then straight back to the WiFi page. Won't let me progress past it.
I think it might have something to do with HTC Sync Manager (I have it installed and running just fine), but I don't know what to do about it.
Click to expand...
Click to collapse
You can skip the wifi setup. Try changing the channel on the router sometimes phones and routers on certain channels don't get along.
Here goes nothing. I have an HTC One m7 unlocked and rooted. Im not sure what happened but I know when it happened. I was trying to install viperone 6.2.1 and it failed and the installer suggested flasing the latest TWRP and try again. I hit ok and my phone rebooted straight to the bootloader. I tried a reboot- straight to bootloader. I tried to go into recovery- straight to bootloader. I tried factory reset- straight to bootloader. I only had access to the bootloader. I eventually found Hasoon2000s All One Tool and flashed a recovery. Made sure I had the latest TWRP and tried viperone again. It installed correctly and I rebooted. Once it loads all I get is a lock screen that I can unlock then a white screen that says htc. It will then force restart and the same thing happens again. Next I tried Paranoid Android. It loads fully but will force restart after a few minutes. I quickly looked at my phone status inbetween restarts and everything network, mobile network type, service state, imei,imei sv are all unknown. Basically no service. Next I flashed the latest CWM recovery. I installed the latest MIUI rom. It installed and during set-up it tried looking for my SIM card and force restarts. It will re-boot and go right back to searching for the SIM card. Rinse and repeat. Next I downloaded CM11 and installed that. Thankfully that does not force restart at all but my phone status is still all unknown. So I go into networks and try mobile plan and it asks for my SIM card which is installed. Then I try mobile network settings/ network operators look for available networks and I get "error while searching for networks". I forgot to mention all the Roms had to be pushed through with adb. Does anyone have a clue as to what I might have done or how I can fix it?
Try flashing a Stock RUU
mjma said:
Here goes nothing. I have an HTC One m7 unlocked and rooted. Im not sure what happened but I know when it happened. I was trying to install viperone 6.2.1 and it failed and the installer suggested flasing the latest TWRP and try again. I hit ok and my phone rebooted straight to the bootloader. I tried a reboot- straight to bootloader. I tried to go into recovery- straight to bootloader. I tried factory reset- straight to bootloader. I only had access to the bootloader. I eventually found Hasoon2000s All One Tool and flashed a recovery. Made sure I had the latest TWRP and tried viperone again. It installed correctly and I rebooted. Once it loads all I get is a lock screen that I can unlock then a white screen that says htc. It will then force restart and the same thing happens again. Next I tried Paranoid Android. It loads fully but will force restart after a few minutes. I quickly looked at my phone status inbetween restarts and everything network, mobile network type, service state, imei,imei sv are all unknown. Basically no service. Next I flashed the latest CWM recovery. I installed the latest MIUI rom. It installed and during set-up it tried looking for my SIM card and force restarts. It will re-boot and go right back to searching for the SIM card. Rinse and repeat. Next I downloaded CM11 and installed that. Thankfully that does not force restart at all but my phone status is still all unknown. So I go into networks and try mobile plan and it asks for my SIM card which is installed. Then I try mobile network settings/ network operators look for available networks and I get "error while searching for networks". I forgot to mention all the Roms had to be pushed through with adb. Does anyone have a clue as to what I might have done or how I can fix it?
Click to expand...
Click to collapse
Try flashing a stock RUU, everything should work fine after wards. You could try to update later on.
Try downloading this (Sprint_HTC_One_m7wls_1.29.651.10_RUU.zip) from http://forum.xda-developers.com/showthread.php?t=2586704
I take it you're S-Off so follow step 3(a)
If not 3(b) then 3(a).
relic626 said:
Try flashing a stock RUU, everything should work fine after wards. You could try to update later on.
Try downloading this (Sprint_HTC_One_m7wls_1.29.651.10_RUU.zip) from http://forum.xda-developers.com/showthread.php?t=2586704
I take it you're S-Off so follow step 3(a)
If not 3(b) then 3(a).
Click to expand...
Click to collapse
Thanks I will try it out and let you know!
relic626 said:
Try flashing a stock RUU, everything should work fine after wards. You could try to update later on.
Try downloading this (Sprint_HTC_One_m7wls_1.29.651.10_RUU.zip) from http://forum.xda-developers.com/showthread.php?t=2586704
I take it you're S-Off so follow step 3(a)
If not 3(b) then 3(a).
Click to expand...
Click to collapse
Ok well I flashed a stock rom and its doing the same thing as ViperOne. It loads and I can see the the lock screen and it will bring up the power menu if I hold down the power button. I still get the white screen with htc on it as my "background" but thats all i see. And as before it goes into a reboot cycle after a minute or so.
Meh
mjma said:
Ok well I flashed a stock rom and its doing the same thing as ViperOne. It loads and I can see the the lock screen and it will bring up the power menu if I hold down the power button. I still get the white screen with htc on it as my "background" but thats all i see. And as before it goes into a reboot cycle after a minute or so.
Click to expand...
Click to collapse
Well i can't give you any more advice as advice because i wouldn't want you to brick your phone on my account. Hopefully a dev see's this and intervenes.
relic626 said:
Well i can't give you any more advice as advice because i wouldn't want you to brick your phone on my account. Hopefully a dev see's this and intervenes.
Click to expand...
Click to collapse
Flashing a "stock rom" is not flashing the RUU -- RUU and then tell us what happened (unless you really meant you actually RUU'd, not merely flashed).
If that' fails, you'll have to back of and get CM 10.1 running, that almost always fixes things.
Actually just re-read that
Flashing a ROM is completely different from flashing a RUU.
Also are you getting a dialer error when you're on that htc splash screen?
Also, yay senior member on thread.
mjma said:
Ok well I flashed a stock rom and its doing the same thing as ViperOne. It loads and I can see the the lock screen and it will bring up the power menu if I hold down the power button. I still get the white screen with htc on it as my "background" but thats all i see. And as before it goes into a reboot cycle after a minute or so.
Click to expand...
Click to collapse
You were installing ViperOne 6.2.1? It could be that that's what screwed you over. IIRC, Viper OTAs are Delta. The latest full ROM is 6.2.0. That is, what you flashed was an update, not a ROM. But whatever.
And as tdhite said, flashing a ROM is not the same as completely bringing your phone back to stock with the RUU tool. Do that please.
So I flashed but now my phone just boots to Android Screen - I am a Novice in this area - how can I restore my phone to factory or getting back to working condition
bturkel said:
So I flashed but now my phone just boots to Android Screen - I am a Novice in this area - how can I restore my phone to factory or getting back to working condition
Click to expand...
Click to collapse
Likely your flash was interrupted. Try flashing again and make sure the progress gets all the way through. My last time took the attempts to get a clean flash. Had to keep it in the foreground and not do anything else on my computer.
rgerrans said:
Likely your flash was interrupted. Try flashing again and make sure the progress gets all the way through. My last time took the attempts to get a clean flash. Had to keep it in the foreground and not do anything else on my computer.
Click to expand...
Click to collapse
Also, make sure you have the lastest mofo (version 0.0.2).
So I tried to flash the hotspot rooted image also the just plain rooted image. Which image do you suggest I use? Yes my first flash got interrupted. So are you saying that since I get to the white android screen that's a good sign?
bturkel said:
So I tried to flash the hotspot rooted image also the just plain rooted image. Which image do you suggest I use? Yes my first flash got interrupted. So are you saying that since I get to the white android screen that's a good sign?
Click to expand...
Click to collapse
Shouldn't matter but I'd stick with the original root image. Android logo isn't a good sign you are just stuck in a bootloop. If you can't get the regular rooted image flashed then you can go here for rsd plus stock, but I'd only do that as last resort since good chance of loosing all your data - http://forum.xda-developers.com/droid-turbo/development/quark-stock-firmware-moto-maxx-droid-t3063470
If it still won't flash the root image, you might want to hit the Mofo Thread and ask for help since a few others are having similar issues of not being able to get 100% through a flash - http://forum.xda-developers.com/general/paid-software/mofo-root-turbo-t3064404. They seemed to have identified issues if you installed more then one usb driver and/or are using a usb 3.0 port.
All good now - lost data but wiped phone then flashed - it work finally
hi every body, i have the same issue, i decide to udpate my phone to lollipop and everything was working fine except for one error that was doing my phone every time i use settings, and i decide to wipe the cache under recovery, when i tried to do it, the phone get stuck in erasing cache and then after some minutes here i turn off and on again the phone and make the same procedure and this time the wipe was very fast and then i restart my phone and here is the problem now, it get stuck in android screen and is not coming back from here, i tried to make a factory reset and nothing happens it is still on android screen and i dont know what else i can do, my bootloader is locked.
any ideas?
bturkel said:
All good now - lost data but wiped phone then flashed - it work finally
Click to expand...
Click to collapse
Hey how did you fix it? Im stuck on the moto logo and have no idea how to fix it. I have tried everything! Thanks in advance.
Hello,
I did a reboot and now I can't use my phone anymore. I see the Boot animation but after the Boot up, the screen just turns black. I receive notifications and active display is working, also I can start my camera with the twist but I can't take picture because the touchscreen does not respond. On active display or the power off pop up, the touchscreen is working. So I did a cache partition wipe but this hasn't fixed my problem. The strange thing is that after a couple of frustrated reboots, the Boot animation changed to the old animation with the spinning world. I want to reset the phone via recovery but first I need to backup my data. I have very important Data on my phone like whatsapp log or Photos and videos.. I can't connect my phone to the computer because I have a pin... How I can Backup my data and what caused the black screen?
If your bootloader is unlocked you can flash TWRP. TWRP has the ability to decrypt userdata if you have the password. I don't know if it can decrypt the moto x or not, because TWRP only officially support ASOP type encryption, if motorola uses a different technique for encryption it will say the password is wrong. If it works you can browse and backup files from TWRP recovery.
If it says the password is wrong or you don't have the bootloader unlocked, then you are SOL and have lost everything.
In either case doing a factory reset will hopefully fix your issue.
Sent from my XT1095
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
rupro327 said:
So I did a factory reset now. But I stuck in Bootloop, i just see the M logo. How I can fix it? And no, my Moto X is stock like out of the Box.
Click to expand...
Click to collapse
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
same issue today
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
AGISCI said:
After the factory reset bootup takes longer than normal, how long did you wait?
If that is not the case, what model moto x do you have? For example mine is xt1095. Also what version of android do you have? 5.0, 4.4.4, 5.0.2, 5.1, etc?
Sent from my XT1095
Click to expand...
Click to collapse
I've waited about 30 minutes, in this time my phone just bootet into the recovery by his self. I've contacted Motorola and I'll send my device to repair.
It's a xt1092 with 5.1 RETDE.
I personally think that this issue is caused by the Boot animation update.
swankylaxplayer said:
This exact same thing happened to me. Updated to 5.1 about a week ago via the OTA. Wiping cache did nothing. Diagnosing it as a software issue, I attempted to sideload the official 5.1 OTA that's posted elsewhere in the forums. It came back as installation aborted, so I gave up on any hope of keeping my data and did a factory reset. Now all it does is bootloop, sometimes settling on the prone android no command screen for a little while. I can boot into recovery and the bootloader, but thats it. Really hoping someone can come up with a solution. XT1096.
Click to expand...
Click to collapse
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
JulesJam said:
Flash the stock 5.1 logo, kernel, system, modem, baseband and recovery for the XT1096 - the full image files are available.
Click to expand...
Click to collapse
Thank you! I don't know how I missed that! Back in business now.
nrsmsn said:
also have the same issue, black screen after reboot. moto voice, active display/notifications are responsive, camera too when twisting the phone. moto voice says "unlock your phone to continue" but i currently don't have any screen locks or anything, just swipe. i have a pure edition running on 5.1. Skeptical about a reset since the phone is still responsive.. tried looking for other fixes, but looks like this issue is just coming up today...
Click to expand...
Click to collapse
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
kunal_07 said:
I have the exact same problem. Any fix?
Edit: Can't get adb to recognize phone. Phone is rooted.
Click to expand...
Click to collapse
Have you tried reflashing the system image from the bootloader?
is that possible without adb? If so, can you tell me how?
kunal_07 said:
is that possible without adb? If so, can you tell me how?
Click to expand...
Click to collapse
You still do everything through terminal. You have to cd to your folder that has adb and fastboot enclosed, usually platform-tools. Instead of starting each command with "adb", you'll start with "fastboot" and you'll be flashing these while your phone is at the fastboot screen.
The full image files are in the forums, and all the commands you'll need, in order, are posted in this thread earlier
I have found that some time the fastboot from Moto wouldn't recognize the phone. I, then, use the mfastboot-v2 found somewhere around this forum works great.
Me too faced this problem few days back. Only option left to do was factory reset.
Read below just to go through of what i faced:
( I had gone through bunch of articles for restoring my data but i had a pin lock because of which while connecting to pc it couldnt detect phone.
Other things i tried includes flashing lockscreen bypass zip via stock recovery. There i faced signature verification failed error because i had done it through stock recovery where it doent let u toggle signature verification on/off as in CWM. )
And for those who wants their data back , i found many articles of data recovery after factory reset. But it needed your device to be rooted. All you have to do is after factory reset dont make use of phone and after rooting you can recover your phone by software as EASEUS android recovey, Dr fone android recovery. Thats all .
I am too facing this issue as of last night,, I have the verizon version (complete stock, no root, locked bootloader) and I am not sure how to go about fixing this without losing all my data.. I tried wiping cache but it did nothing.. Can anyone provide some kind of troubleshoot guide please? It would be much appreciated.
A friend of mine is also having the same issue.
I tried the 5.0 image and it won't flash.
I'm locked and without root. Is it even possible to flash even the factory images? (And yes, I've tried to go to the Customer Portal for the Moto X and that isn't giving me anything)
Edit: Finally got it to flash the stock image. Didn't help. Factory reset fixed things.
Note: I had this problem and was able to fix it through a factory reset, but I had to do it through minimal adb and fastboot. The bootloader factory reset option didn't work.
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
thomaswilloughby said:
Moto X 2014: unrooted with bootloader unlocked. It's running Stock 5.1 and I haven't messed with anything on it. I gave it to my Dad after a few months of using it, so I factory reset it and gave it to him, 2 weeks later he tells me it has stopped working. It boots up normally, but from then on it is black, I can access minor parts of the OS such as the power off menu, the camera (by shaking) and Moto Display, but everything else doesn't work. I have never seen anything like this before, and I am well accustomed to flashing custom ROMs and rooting Android. If it comes down to it I will factory reset it or flash stock, but I can't even plug it into my PC and retrieve any files. Anyone have any idea whats gone wrong?
I have attached a video demonstrating what's happened to help diagnose the problem.
Click to expand...
Click to collapse
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
AGISCI said:
If you search the forum here for "black screen" it has happened to other people as well on stock 5.1. Supposedly the fix is a factory reset.
Sent from my XT1095 using Tapatalk
Click to expand...
Click to collapse
Ok, It was just really surprising thats all. I will factory reset then. Thanks
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
bjg222 said:
I am having the exact same issue. Have you had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a few people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Click to expand...
Click to collapse
Unfortunately I couldn't retreive any data from the phone, I can confirm however that a factory reset does fix the issue. The Android automatic backup does work in the broken state so I did manage to restore my settings and apps. But the internal sd card was wiped upon factory reseting. Just an idea of the top of my head: Try running adb backup and see if that works, and then unlocking the bootloader, flashing twrp, restoring the backup, and finally transfering the internal sd card data to a mounted drive using twrp. Thats just a stab in the dark and i dont have the phone on me to test it. Give it a try and lets hope Motorola will fix this bug soon.
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
bjg222 said:
Ok, thanks. I did try adb backup, but adb won't recognize the device when it's "booted" & sitting at the blank screen, and the stock recovery doesn't give full adb access. I'm currently looking into the various data recovery options to maybe pull some stuff off after reseting. It's really only a few files that I need, so maybe that will work?
Click to expand...
Click to collapse
Unfortunately the internal SD card mounts using MTP and not like a flash drive, so using the usual methods through Windows to recover wont work. However you could try and restore your internal sd card using this solution: http://goo.gl/OKdV14
As for accessing adb through recovery, you could try this method: http://goo.gl/5T7bhq
Hopefully one of these methods should work, so you can at least recover some of your files.
I had the same problem today. I tried to backup a twrp backup I have made few weeks ago but I still had the black screen. The only solution is to factory reset...
Happily I could have saved my data when I was on TWRP. Anyone knows how to restore sms from the data I have saved ?