Related
I called AT&T tech support awhile back because of a couple problems I was having.
1st thing I noticed was the backlight settings not holding. I would set it o not turn off. It would stay that way for awhile, then revert back to shutting off at 10 seconds.
2nd problem was the case around the battery heating up when charging.
3rd problem was that the unit seemed to overheat if I used it (mail, internet, basic functions) for more than a few minutes. The display would then shut completely off, I'd have to pull the battery to shut it down, let it cool off then reboot.
Tech support turned me over to warranty repairs, who sent out a new phone.
I put the old one in the buble envelope they provided, stuck their label on and mailed it back.
I received my old phone in the post today with a big dent on the screen, and an arrow sticker pointing to the dent. When powered on, the screen shows a splat where the dent is and cracks widening out from it with no actual display visible.
The screen was in perfect condition when I mailed it out.
Now they want me to pay $500 for the new phone that they mailed me because "physical damage isn't covered".
BUT the phone wasn't damaged before I mailed it in. Obviously, I'm angry. I need to call AT&T and discuss this with them. I'm wondering if this has happened to anyone else, and if so, how did you deal with it? Or if anyone has any advice for how to deal with AT&T on this matter?
Thanks,
Kari
this seems odd..att states in their terms once you send out your device it becomes their property and they will not send it back under any circumstances..just keep calling them and calling..it might take you 5 hours of total talk time but you CAN get what you want trust me..i had a broken usb port (from the first version of the tilt that was released which was porly manufactured) which MANY people on xda had similar issues but nothing on att's or htc's side had been documented and they kept telling me "no its not covered blah bla" and finaly after about 4 hours of total talk time (mostly holding and reexplaining the situation 1 million times) i got an elevated elevated elevated personnel who put a note to waive all charges when the device was inspected so dont give up..just demand to be speak to elevated personnel and dont let your guard down make it clear that you sent it in for so and so reasons and why would you send it an obviously physically damaged device...DONT GIVE UP UNTIL YOU GET WHAT YOU WANT
Well thats a bumer, it all depends on who you talk to, when you call AT&T or the insurance company. I assume you have asurion . But my advice is to call asurion and not at&t because they have nothing to do with at&t , and demand to speak to a supervisor , and forget about the operator and request a transfer. Incase the you still have the envelope to take pictures of it and submit it to the returns claim after speaking with a supervisor. Thats if the envelope shows any external damage you can say it was the S&H carrier . its going to be a tough one but you can win. From my experience with asurion i had never had a problem . i have always reported my phones from at&t and sprint/nextel As lost or stolen , therefore they cannot demand a return on the phone. i have done it for over 4 years and have gotten over 5 thousand dollars in phones some i sold some where really lost or broken, but even if they was broken i still said lost or stolen. hope it helps for your next insurance experience.
Update
Well, I only had to talk to one person and they agreed that the phone was damaged after shipping, and removed the almost $500 charge.
Hurrah and thanks for the advice.
Which story is the truth?
The one here or the one on this Ebay listing?
Could be a coincedence. But if not that's pretty shady.
herecomesthetornado said:
Which story is the truth?
The one here or the one on this Ebay listing?
Click to expand...
Click to collapse
They probably buy their red arrows at the same store.
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!
Pulled the s-pen out and the button was missing (see pic)
Have no idea how i lost it and there is no damage.
Is this a known issue?
This should be a warranty replacement from Samsung or sprint, i would think
Going to sprint store in the morning where i bought it, 36 days ago, to see
what they say.
You probably applied too much pressure using ur finger nail on the edge of the button causing it to pop out and fall without you noticing, but as far as I've noticed the button is very sturdy so maybe it's the manufacturer's fault, hopefully they'll replace it for you
Same thing happened to me.. Pulled it out and the button was missing... No idea when or where it fell off... Sooo pissed right now.
steveoca said:
Pulled the s-pen out and the button was missing (see pic)
Have no idea how i lost it and there is no damage.
Is this a known issue?
This should be a warranty replacement from Samsung or sprint, i would think
Going to sprint store in the morning where i bought it, 36 days ago, to see
what they say.
Click to expand...
Click to collapse
I was able to pop mine out when doing the tap, tap, tap trick on a hard surface to fix the sensitive calibration problem. I can see it popping out if dropped or smacked just right. I did take off the cover prior to tweak the calibration and it might have weaken it but it holds.
try to waranty on samsung service center
Hasn't happen to me but I was recently using Sketchbook on my note 2 and notice that button has loosen a little since using the pen a lot.
i dropped it from probably 1 feet and the button came off , but later was able to find it in case if you find it you can snap back it on but its hard to find even when you know where you dropped it , samsung's flimsy quality
From the image, it looks like you have pried it out before?
As if you took a flat-head to it and cut into the case of the pen. If you are trying to get a warranty replacement, I wouldn't send this image. They'd probably shoot you down in seconds.
For everyone here that has had the button fall off at some point, have you taken the button off before?
Brad.S. said:
From the image, it looks like you have pried it out before?
As if you took a flat-head to it and cut into the case of the pen. If you are trying to get a warranty replacement, I wouldn't send this image. They'd probably shoot you down in seconds.
For everyone here that has had the button fall off at some point, have you taken the button off before?
Click to expand...
Click to collapse
in my case it went off after falling never tried to remove it deliberately , in case if you find it you can just snap it on
I went to verizon for same exact reason. They said to call Samsung because they have no
Replacements. I called Samsung and got the full run around. First guy told me to hard rest my phone. After 5 times
Of me strongly telling him to listen to me. I asked him why I was needing to reset my phone? Will my
Button magically re appear on my s pen? He said yes it will fix my issue by restiing the settings
To factory!!! I asked for a manager at that point. This new guy told me to mail in my pen for a.replacement.
I asked him why becaus its under warranty why verizon couldnt do it. He then said I would most
Likely not get a replacement because it would be listed as user
Breakage. I asked for a new manager and this guy flat out told me I would never see a
Warranty replacement on it because its an accessory to the phone and I would either
Be asked to pay $76.13 for labor or $30 to buy a new one. He also said I would not get my old one because they
Dont return broken items.
I asked him what good would it be for me to have 2 pens if I were trying to pull a fast one. He said I might be ambidextrous and use both
At the same time. At this point I wanted to jump through the phone and ring his neck. The entire time he was snifling like a tough guy saying he was sorry but was going to do nothing. Even though my phone is 6 weeks old to me..
Samsung has the worth CS. and can give a rats ass about you.
He then reminded me that on any samsung device. If a moveable part
Anywhere on a phone breaks or falls off it is automatically put in the system and user damaged and all warranties
Are gone for that replacement......
I am selling this device as soon as I can and will continue to tell my story on how bad they are and how they feel they can treat people.
That's a very interesting story, and the experiences I've had with a multitude a CS, it all comes down to the individual.
Keep calling and complaining, should have gotten a name or some forms of ID to report that imbecile.
Hahaha. If you want to see bad cs go call asus! Most anyone with a tf201 will know what I mean
Sent from my SCH-I605 using xda premium
Sorry for the bad typing. It was late and I was pissed....
I do have their names and will be pushing this up the chain as far as I can get it.
I got a hold of a Verizon rep and told him the situation and he too seemed annoyed that
Samsung said what they said. He offered to send me out a replacement S Pen and not just the button.
However, its color wont match my phone but at this point what can I do? I need my S Pen to function the way
I have become accustomed to.
It is a sad day when bigger companies hold you hostage like that. Telling me I will never see a replacement from them
Also if you own a Samsung device. Just know (according to the rep) any moving part on a samsung device. Buttons or home keys
S pens etc.. Should they lose that part even if it simply is defective will never be covered because they will deem it as user breakage.
I think this will be my last Samsung device. Not because it broke. Because the way they treat people. I had 3 reps back to back act like fools and
I just cant deal with that....
So what if the pen isnt under warranty. Just pay the $30 to replace your defective pen lol.
lowbudge said:
Sorry for the bad typing. It was late and I was pissed....
I do have their names and will be pushing this up the chain as far as I can get it.
I got a hold of a Verizon rep and told him the situation and he too seemed annoyed that
Samsung said what they said. He offered to send me out a replacement S Pen and not just the button.
However, its color wont match my phone but at this point what can I do? I need my S Pen to function the way
I have become accustomed to.
It is a sad day when bigger companies hold you hostage like that. Telling me I will never see a replacement from them
Also if you own a Samsung device. Just know (according to the rep) any moving part on a samsung device. Buttons or home keys
S pens etc.. Should they lose that part even if it simply is defective will never be covered because they will deem it as user breakage.
I think this will be my last Samsung device. Not because it broke. Because the way they treat people. I had 3 reps back to back act like fools and
I just cant deal with that....
Click to expand...
Click to collapse
An exact replacement is all of 20 bucks on Amazon.
If you keep speaking to reps in absolutes of "you all are holding me hostage!!!111panic" you aren't going to get the best of responses.
If I were you I'd go ahead and buy a replacement, but also pursue this with other customer service reps through Verizon or whomever you purchased the phone through. But if this "will be your last Samsung device" then forget about pushing it.
Saw them for $10 - $15 for a new authentic OEM S Pen on eBay. Seriously, just buy one to put back in. Then get another pen. S Pen is horrible anyway. Luckily, I've horded a couple in each color just in case.
Have had three VS980 since Nov. 2013 ... One (100% stock) starts to develop some bad spots lately, generally in the "D" and "X" area.
Touching them registers different keys ("X" becomes "C" or "V" or "VC" ...). A factory-reset didnot help.
LG's repair-request webpage is crooked: entry fields are messed up, click "submit" just doesn't give any confirmation & just kicks out
to the beginning again.
Has anyone done RMA with LG ? Your experience, please. Thanks.
Send it in for a warranty replacement
I took mine to the verizon store, and after talking to them, and then some hassle on the phone, it sounds like they are going to overnight me a new phone, that I should be getting tomorrow. No extra warranty or insurance purchased through verizon just the standard 1yr mfr warranty and a factory reset before I went into the store
Verizon replaces phone without problem ...
The phone is 7+ month old ... no insurance ...
Call customer service (800-922-0204) got transferred to Tech (866-892-7957), on-hold awhile.
Easy replacement on the way (overnight $12.99, 2-day $6.99, 3-4 day is free). Free return label.
We have been with Verizon for 10+ yrs.
Thanks everyone.
Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.
Nextcue said:
Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.
Click to expand...
Click to collapse
VZW CLNRs are garbage! I had 2 G2 replacements from Verizon and both had issues . Device #1 had 4-5 3-4 inch scratches on the screen that went back right away and my 2nd one had dead pixels in a more annoying location vs the phone I was trying to replace. Moral of the story is Verizon has bad replacements so I gave up.
I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...
takethecake said:
I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...
Click to expand...
Click to collapse
+1 with the narrow band near the top. Reverted to stock yesterday, replacement here tomorrow.
Sent from my VS980 4G using Tapatalk
Do I need to return to stock for an insurance replacement of LG G2 by Asurion?
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?
mdeevee said:
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?
Click to expand...
Click to collapse
Have you checked with Verizon to see if it's still under it's one year manufacturer's warranty? I believe it's one year from the time the phone was first activated. I got mine used on swappa in February, got the line issue last month, still got it replaced for free.
Word of warning: don't ever buy a Samsung phone if you expect to be covered under the one year manufacturer's warranty. They will make up some excuse to not honor your repair!
This is my situation:
I have a brand new Samsung Galaxy S6. I was having some issues with the battery getting too hot and I noticed some other minor issues that seemed to be hardware related. This phone is well within the manufacturer warranty period and has never been dropped or been exposed to liquid in any way. I sent it in for repair, hoping that Samsung would either replace the battery or send me a new (refurbished) replacement S6. I followed all the steps to send the phone in for repair, had to get a loaner phone for the time-being, and waited.
My phone arrived at their repair center in Texas on 7/15 and was checked in by one of their technicians. Not even 12 hours later, I checked the status of my repair online and found updated technician notes stating the phone was looked at and it was determined to be "beyond economical repair." The technician's notes stated that my new $700 Galaxy S6 phone showed signs of liquid damage on the motherboard! How could a phone that is designed as one piece and not easily taken apart, be so quickly opened up and shown to have corrosion on the motherboard?! This is a three month old phone at best.
So, now my warranty is voided and I have no idea the condition the phone will be in when I get it back. Upon finding this out I called Samsung to hopefully get a solution before they shipped my phone back. Well not surprisingly, I was told nothing could be done because the phone was now marked as having liquid damage. I even spoke with a supervisor and asked for proof of the damage in the form of photos but they refused. Now what do I do? The issues originally were not major on my phone and it was working when I sent it in. What if I get it back and it's no longer operational? I can't afford to lose the money I paid for this phone by getting it back and it no longer working.
That's worse case scenario I guess, but still, do yourself a favor and buy an iPhone. At least they honor their warranty and don't make up damage claims they can't prove.
Super disappointed in Samsung. Share this. Tell everyone you know.
Update*
I posted this on Samsung's Facebook page and they asked me to send their support department a private message with my ticket number. See their response in the attached image...
I had the same problem with my wife's Galaxy S6.
After a hot day the phone went crazy-mode and I contacted Samsung and they told me to sent it in for repair.
One week after I sent the phone I receive it back with that "beyond economical repair/warranty void" slap in the face.
I called and got escalated to someone that made a 3-way call with the repair center where they told me water damage.
I asked for proof/pictures and they said they were confidential (really?!?). After that the CSR told me there was nothing they could do as their policy for water damage is warranty void - no repair and he suggested me to email the president ([email protected]).
I emailed them and the next day I received the pictures in the email (which could belong to any device as it was a close up from some part of the main board) and a polite message basically saying: water damage, no repair, nothing can be done.
I tested the phone it is working and I told my wife to keep using it until it dies (almost a month it is working fine).
Luckily when I got the phone at BestBuy I got a square trade warranty for the phone so if it dies at least I can get another one but I still feel betrayed by Samsung on this.
If you sweat enough it will cause the water damage stickers to change color. Warranty through Tmobile would have denied you as well. The only difference is Tmobile would have been more of a pain because you would have already been on your refurb for three weeks before you found out your claim was denied. LGSilva how much do you need to pay to use your warranty? Because they do cover water damage and I'm just wondering what the deductible is.
The liquid sticker is unreliable. When i worked at verizon for 10.5 years with revenue assurance and device testing during the alltel merger verizon stopped using the LDI sticker because it turns for sometimes no reason.
Samsung should be able to provide proof of corrosion or other physical evidence other than the LDI
Even apple made statement regarding the falsehoods of the LDI. http://gizmodo.com/5747878/triggered-water-damage-indicator-doesnt-rule-out-replacement-iphones
Taking your phone into the bathroom when you shower can also trip the void stick. So be careful
we as consumers need to fight this fraudulent method of determining liquid damage, the manufacturers are so lazy that they cannot identify corrosion and prove it? Somehow we should bend over to their corporate slob laziness?
No thanks. Fight back, and if Samsung isn't gonna do anything about it climb the ladder, their US HQ is in TX.
@ThePagel The deductible is $75
Well you water damaged it what do you expect. Warranty via Samsung is one of the best out there.
Sent from my A0001
Here in canada, I had broken my note 3 screen within a week of release, rooted and everything, they fixed screen without issue, for free. Same thing happened with my note 4, exact same thing. Samsung is awesome, at least here in canada.
Not to be mean or anything, but if you actually bought a warranty from another company that covered full accidental damage you wouldn't have ran into this $700 expense that cannot be reimbursed. Never rely on manufacturer warranties.
you guys really need to get squaretrade $5 phone insurance. its a no brainer, protect your investment!
Bought a Tmobile Note 3 for my son from Tmobile with the warranty. The Note 3 was under warranty. It wouldn't power on unless it was plugged in. Unplug it and it powered down. Battery at 100%.
My son was working on a ship overseas and had to buy a new phone.
Called Tmobile - took 3.5 hours (an entire afternoon) to get them to set up a warranty return. They just couldn't coordinate at the office to make it happen.
Eventually they got it right and sent a phone to my local Tmobile store to exchange.
The manager had a light and showed me a tiny crack in one of the corners.
He said, if I send this in, T-mobile will charge you $175 to repair the crack.
Well, a brand-new Note 3 is only $125 on Ebay or other places.
I checked with several phone repair places. They explained to me that the Samsung Note 3 had a crazy front case that Samsung tried once and dropped.
So,, my Samsung Note 2 or the Samsung Note 4 would only cost around $40 to repair But a Note 3 is $250.
The phone works - it just won't stay powered unless it is plugged in. It's not because of the tiny crack on the front.
But, the warranty will charge me much more than a brand-new phone if I try to use the Tmobile warranty!
I have 9 more payments of $10 a month to pay off a Tmobile phone that worked for 90 days.
Tmobile warranty is horrible! I have been on Tmobile since 1999. I will drop Tmobile on a family plan the moment there is a better deal.
I have to use wireless in my home in the middle of Denver. Tmobile bars are zero! Tmobile sent a home booster. It helps get one bar then no bars.
Tmobile like many other companies just doesn't care.
nicklopez1 said:
Word of warning: don't ever buy a Samsung phone if you expect to be covered under the one year manufacturer's warranty. They will make up some excuse to not honor your repair!
This is my situation:
I have a brand new Samsung Galaxy S6. I was having some issues with the battery getting too hot and I noticed some other minor issues that seemed to be hardware related. This phone is well within the manufacturer warranty period and has never been dropped or been exposed to liquid in any way. I sent it in for repair, hoping that Samsung would either replace the battery or send me a new (refurbished) replacement S6. I followed all the steps to send the phone in for repair, had to get a loaner phone for the time-being, and waited.
My phone arrived at their repair center in Texas on 7/15 and was checked in by one of their technicians. Not even 12 hours later, I checked the status of my repair online and found updated technician notes stating the phone was looked at and it was determined to be "beyond economical repair." The technician's notes stated that my new $700 Galaxy S6 phone showed signs of liquid damage on the motherboard! How could a phone that is designed as one piece and not easily taken apart, be so quickly opened up and shown to have corrosion on the motherboard?! This is a three month old phone at best.
So, now my warranty is voided and I have no idea the condition the phone will be in when I get it back. Upon finding this out I called Samsung to hopefully get a solution before they shipped my phone back. Well not surprisingly, I was told nothing could be done because the phone was now marked as having liquid damage. I even spoke with a supervisor and asked for proof of the damage in the form of photos but they refused. Now what do I do? The issues originally were not major on my phone and it was working when I sent it in. What if I get it back and it's no longer operational? I can't afford to lose the money I paid for this phone by getting it back and it no longer working.
That's worse case scenario I guess, but still, do yourself a favor and buy an iPhone. At least they honor their warranty and don't make up damage claims they can't prove.
Super disappointed in Samsung. Share this. Tell everyone you know.
Update*
I posted this on Samsung's Facebook page and they asked me to send their support department a private message with my ticket number. See their response in the attached image...
Click to expand...
Click to collapse
I looked this up on Google to see if anyone is having the same issues as i am right now and everything you said is exactly what i am going through!! My phone screen isn't working and sent it to Samsung under warranty their saying i owe them $362.00 because it isn't under warranty it is liquid damage by shipping it to them. Umm no i said you all are making up excuses so i pay you and i said i am not paying you it is under warranty!! I am not sure if i am getting my phone back now as of right now using my old phone that won't let me make calls at all ugh how annoying should of just went to a iPhone if i knew this.