Database Develop

Nexus One swap, Will they charge me for unlocking?

Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?

yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...

I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?

I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.

Ok, thanks for the info! It would be great if they didn't charge me for this.

Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.

I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.

Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue

I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.

Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
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I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.

I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh

futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
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you didn't have to show proof or purchase/receipts?

blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
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Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.

I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.

HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.

This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!

x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
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I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.

They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.

I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.

adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
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Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
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That is, unless you want to keep the engraving.
Good luck!

AT&T Warranty Replacement?

Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.

When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.

screw att. lol

go to the nearby att service center and replace it.

Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.

I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?

Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh

Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.

I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.

Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App

newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.

Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/

Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)

newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.

ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.

eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars

phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!

You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.

Htc one warrenty service Qs

My HTC has major build quilty issues. The power button is flush with the top making turning on the phone annoying as hell and one side of the gaples construction has a huge gap on my screen! Ugggg. Can't trade it in at att since I'm pass 14 days and now its getting anoyying.
My question is... How is HTC with their warranty system? Do I just send my phone in to them? Are they good with sending me back a decent unit.. Will it be a new one or mine fixed? I don't see how they can open these phones without heat guns lol. And how long did it take?
Thanks guys!

Nickslife89 said:
My HTC has major build quilty issues. The power button is flush with the top making turning on the phone annoying as hell and one side of the gaples construction has a huge gap on my screen! Ugggg. Can't trade it in at att since I'm pass 14 days and now its getting anoyying.
My question is... How is HTC with their warranty system? Do I just send my phone in to them? Are they good with sending me back a decent unit.. Will it be a new one or mine fixed? I don't see how they can open these phones without heat guns lol. And how long did it take?
Thanks guys!
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Click to collapse
AT&T will trade it out for you. You bought it from them so it goes back to them. You can send it to HTC but you will be without a phone for 10 days or longer. They are sending out replacement units I have not heard of them repairing a unit. But as I said if it's AT&T branded take it back to the store and get another one.

nullkill said:
AT&T will trade it out for you. You bought it from them so it goes back to them. You can send it to HTC but you will be without a phone for 10 days or longer. They are sending out replacement units I have not heard of them repairing a unit. But as I said if it's AT&T branded take it back to the store and get another one.
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I've tried I'm pass the 14 days they keep saying there is nothing they can do

Nickslife89 said:
I've tried I'm pass the 14 days they keep saying there is nothing they can do
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I would get a manager. They are responsible for the warranty for 1 years time. The gaps in the gapless construction is a warranty issue. You may need to just call into AT&T and they will get you a replacement sent to your house.

AT&T Refurbished Replacement

So, my flex fell ill, and it was time to get a replacement through at&t's warranty department. They ended up sending a refurbished phone, but considering its the flex, I can assume what was wrong with the refurb device in the first place. The new model has crippling retention, my last model had the slightest bit from the navbar. Just a white bit being on the screen can cause minimum 5 seconds of retention. I don't want them to send me another phone that was apparently "fixed". What should I do, because Im sure most of them were returned for bad screens, meaning that if I call again, before my old phone even makes it back to them, then I'll have to wait yet another 2 weeks for another bad screen.

dongdong6968 said:
So, my flex fell ill, and it was time to get a replacement through at&t's warranty department. They ended up sending a refurbished phone, but considering its the flex, I can assume what was wrong with the refurb device in the first place. The new model has crippling retention, my last model had the slightest bit from the navbar. Just a white bit being on the screen can cause minimum 5 seconds of retention. I don't want them to send me another phone that was apparently "fixed". What should I do, because Im sure most of them were returned for bad screens, meaning that if I call again, before my old phone even makes it back to them, then I'll have to wait yet another 2 weeks for another bad screen.
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You could go through lg or even through Insurance, but they will all do the same thing ATT does, Replace it with a certified like new device.
No one will give you a brand new device.

Know of any way to find out the previous issues a refurb device has had?

dongdong6968 said:
Know of any way to find out the previous issues a refurb device has had?
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unfortunantly not

jzsidebott said:
unfortunantly not
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Click to collapse
Thanks anyways! I found a warranty place near me where I can try the phones first!

Samsung Warranty Service is a Scam! What Can I do now?

Word of warning: don't ever buy a Samsung phone if you expect to be covered under the one year manufacturer's warranty. They will make up some excuse to not honor your repair!
This is my situation:
I have a brand new Samsung Galaxy S6. I was having some issues with the battery getting too hot and I noticed some other minor issues that seemed to be hardware related. This phone is well within the manufacturer warranty period and has never been dropped or been exposed to liquid in any way. I sent it in for repair, hoping that Samsung would either replace the battery or send me a new (refurbished) replacement S6. I followed all the steps to send the phone in for repair, had to get a loaner phone for the time-being, and waited.
My phone arrived at their repair center in Texas on 7/15 and was checked in by one of their technicians. Not even 12 hours later, I checked the status of my repair online and found updated technician notes stating the phone was looked at and it was determined to be "beyond economical repair." The technician's notes stated that my new $700 Galaxy S6 phone showed signs of liquid damage on the motherboard! How could a phone that is designed as one piece and not easily taken apart, be so quickly opened up and shown to have corrosion on the motherboard?! This is a three month old phone at best.
So, now my warranty is voided and I have no idea the condition the phone will be in when I get it back. Upon finding this out I called Samsung to hopefully get a solution before they shipped my phone back. Well not surprisingly, I was told nothing could be done because the phone was now marked as having liquid damage. I even spoke with a supervisor and asked for proof of the damage in the form of photos but they refused. Now what do I do? The issues originally were not major on my phone and it was working when I sent it in. What if I get it back and it's no longer operational? I can't afford to lose the money I paid for this phone by getting it back and it no longer working.
That's worse case scenario I guess, but still, do yourself a favor and buy an iPhone. At least they honor their warranty and don't make up damage claims they can't prove.
Super disappointed in Samsung. Share this. Tell everyone you know.
Update*
I posted this on Samsung's Facebook page and they asked me to send their support department a private message with my ticket number. See their response in the attached image...

I had the same problem with my wife's Galaxy S6.
After a hot day the phone went crazy-mode and I contacted Samsung and they told me to sent it in for repair.
One week after I sent the phone I receive it back with that "beyond economical repair/warranty void" slap in the face.
I called and got escalated to someone that made a 3-way call with the repair center where they told me water damage.
I asked for proof/pictures and they said they were confidential (really?!?). After that the CSR told me there was nothing they could do as their policy for water damage is warranty void - no repair and he suggested me to email the president ([email protected]).
I emailed them and the next day I received the pictures in the email (which could belong to any device as it was a close up from some part of the main board) and a polite message basically saying: water damage, no repair, nothing can be done.
I tested the phone it is working and I told my wife to keep using it until it dies (almost a month it is working fine).
Luckily when I got the phone at BestBuy I got a square trade warranty for the phone so if it dies at least I can get another one but I still feel betrayed by Samsung on this.

If you sweat enough it will cause the water damage stickers to change color. Warranty through Tmobile would have denied you as well. The only difference is Tmobile would have been more of a pain because you would have already been on your refurb for three weeks before you found out your claim was denied. LGSilva how much do you need to pay to use your warranty? Because they do cover water damage and I'm just wondering what the deductible is.

The liquid sticker is unreliable. When i worked at verizon for 10.5 years with revenue assurance and device testing during the alltel merger verizon stopped using the LDI sticker because it turns for sometimes no reason.
Samsung should be able to provide proof of corrosion or other physical evidence other than the LDI
Even apple made statement regarding the falsehoods of the LDI. http://gizmodo.com/5747878/triggered-water-damage-indicator-doesnt-rule-out-replacement-iphones

Taking your phone into the bathroom when you shower can also trip the void stick. So be careful

we as consumers need to fight this fraudulent method of determining liquid damage, the manufacturers are so lazy that they cannot identify corrosion and prove it? Somehow we should bend over to their corporate slob laziness?
No thanks. Fight back, and if Samsung isn't gonna do anything about it climb the ladder, their US HQ is in TX.

@ThePagel The deductible is $75

Well you water damaged it what do you expect. Warranty via Samsung is one of the best out there.
Sent from my A0001

Here in canada, I had broken my note 3 screen within a week of release, rooted and everything, they fixed screen without issue, for free. Same thing happened with my note 4, exact same thing. Samsung is awesome, at least here in canada.

Not to be mean or anything, but if you actually bought a warranty from another company that covered full accidental damage you wouldn't have ran into this $700 expense that cannot be reimbursed. Never rely on manufacturer warranties.

you guys really need to get squaretrade $5 phone insurance. its a no brainer, protect your investment!

Bought a Tmobile Note 3 for my son from Tmobile with the warranty. The Note 3 was under warranty. It wouldn't power on unless it was plugged in. Unplug it and it powered down. Battery at 100%.
My son was working on a ship overseas and had to buy a new phone.
Called Tmobile - took 3.5 hours (an entire afternoon) to get them to set up a warranty return. They just couldn't coordinate at the office to make it happen.
Eventually they got it right and sent a phone to my local Tmobile store to exchange.
The manager had a light and showed me a tiny crack in one of the corners.
He said, if I send this in, T-mobile will charge you $175 to repair the crack.
Well, a brand-new Note 3 is only $125 on Ebay or other places.
I checked with several phone repair places. They explained to me that the Samsung Note 3 had a crazy front case that Samsung tried once and dropped.
So,, my Samsung Note 2 or the Samsung Note 4 would only cost around $40 to repair But a Note 3 is $250.
The phone works - it just won't stay powered unless it is plugged in. It's not because of the tiny crack on the front.
But, the warranty will charge me much more than a brand-new phone if I try to use the Tmobile warranty!
I have 9 more payments of $10 a month to pay off a Tmobile phone that worked for 90 days.
Tmobile warranty is horrible! I have been on Tmobile since 1999. I will drop Tmobile on a family plan the moment there is a better deal.
I have to use wireless in my home in the middle of Denver. Tmobile bars are zero! Tmobile sent a home booster. It helps get one bar then no bars.
Tmobile like many other companies just doesn't care.

nicklopez1 said:
Word of warning: don't ever buy a Samsung phone if you expect to be covered under the one year manufacturer's warranty. They will make up some excuse to not honor your repair!
This is my situation:
I have a brand new Samsung Galaxy S6. I was having some issues with the battery getting too hot and I noticed some other minor issues that seemed to be hardware related. This phone is well within the manufacturer warranty period and has never been dropped or been exposed to liquid in any way. I sent it in for repair, hoping that Samsung would either replace the battery or send me a new (refurbished) replacement S6. I followed all the steps to send the phone in for repair, had to get a loaner phone for the time-being, and waited.
My phone arrived at their repair center in Texas on 7/15 and was checked in by one of their technicians. Not even 12 hours later, I checked the status of my repair online and found updated technician notes stating the phone was looked at and it was determined to be "beyond economical repair." The technician's notes stated that my new $700 Galaxy S6 phone showed signs of liquid damage on the motherboard! How could a phone that is designed as one piece and not easily taken apart, be so quickly opened up and shown to have corrosion on the motherboard?! This is a three month old phone at best.
So, now my warranty is voided and I have no idea the condition the phone will be in when I get it back. Upon finding this out I called Samsung to hopefully get a solution before they shipped my phone back. Well not surprisingly, I was told nothing could be done because the phone was now marked as having liquid damage. I even spoke with a supervisor and asked for proof of the damage in the form of photos but they refused. Now what do I do? The issues originally were not major on my phone and it was working when I sent it in. What if I get it back and it's no longer operational? I can't afford to lose the money I paid for this phone by getting it back and it no longer working.
That's worse case scenario I guess, but still, do yourself a favor and buy an iPhone. At least they honor their warranty and don't make up damage claims they can't prove.
Super disappointed in Samsung. Share this. Tell everyone you know.
Update*
I posted this on Samsung's Facebook page and they asked me to send their support department a private message with my ticket number. See their response in the attached image...
Click to expand...
Click to collapse
I looked this up on Google to see if anyone is having the same issues as i am right now and everything you said is exactly what i am going through!! My phone screen isn't working and sent it to Samsung under warranty their saying i owe them $362.00 because it isn't under warranty it is liquid damage by shipping it to them. Umm no i said you all are making up excuses so i pay you and i said i am not paying you it is under warranty!! I am not sure if i am getting my phone back now as of right now using my old phone that won't let me make calls at all ugh how annoying should of just went to a iPhone if i knew this.