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I bought a Tilt refurb through AT&T and just after the 90 day AT&T warranty, the keyboard began having issues with it where some keys required harder or repeated presses to register. There was no water damage and I never dropped it so who knows why it happened. It really only happened with 2 or 3 keys.
I took it to a repair store locally but they wanted like $120 to "replace" the keyboard and assembly, which made little sense to me since I had only paid $149 for the phone.
So I contacted HTC and in case anyone else is in this boat, just because the AT&T warranty is expired does not mean the HTC warranty has expired.
HTC's warranty is 15 months and they can calculate it from the serial number. They told me I was still within that 15 month period so I am ASSUMING that they will repair it for free.
please say you reverted your rom back to the shipped version before sending it in.
this is currently happening to my "a" key...I hope it doesnt get worse
Aaaaaaaaaaaaaaaaaaaaaaack!!!!!!!!!!!!!!!!!!
Just kidding. Yeah, I did.
this happened to me a few weeks ago. sent it to att. first refurb i got back had a broken screen..second was fine just the slider was misaligned. how can you tell if there is still an HTC warranty on the phone?
Call (888) 354-2375 and read them your serial number.
htc charges you a $30 triage fee upon inspecting the device and then they ill notify you of whats wrong and if its covered..
I was told the triage fee is waived if the problem is covered.
I am having the same issue with my "s" button. i have to press it twice as hard to get it to register half the time and this sucks when you have to use your phone for work emails and such.....
im going to call that number here shortly to see if my phone is coverd still....
thanks for the thread....
I'll post back news when I hear back from them and when I get the phone back.
trjons said:
Call (888) 354-2375 and read them your serial number.
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Yikes i just called and the guy on the phone told me "it would be about a houndred and forty-five dollars to fix that"
I asked about the 15month thing and he said "that only covers factory defect, a failing keyboard would deffinately not be covered"
I said "yeah ok thanks buddy" (hung up)
wowsers.......
the phone to me is not woth 145.00 to me now when the Raphael/Fuse and HD are so close. ah hell i could probably just buy a refurb from at&t for that much.
i hope you have better results than i did just now.
i will be monitoring this thread in hopes that it works out for you.
30.00 50.00 not so bad 145.00 nah im cool.
fingers crossed for you.
it wouldn't surprise me, but if a failing keyboard isn't considered a factory issue than nothing is.
A warranty should cover anything short of physical damage.
it really sucks that they told you this isnt factory issue.
I bought my device NEW from ATT and I have the same problem.
I was hoping this was ROM issue... but I now see it's not... too bad
just keep bothering them...make them be in your shoes..words can work magic but persistance can get you what you want dont give up just keep bugging them and getting higher personnel
This started happening about a few months after I bought the phone. My V is terrible my A is bad and my S is also bad. I thought it was a ROM issue as well. but now I have to press V extremely hard for it to register. I bought my phone sometime in December of 07 or Jan 08. Can't remember exactly when.
hi everyone, I got my tytn 2 from orange last october and I have the problem with several letters as well. I called up the HTC repair centre and told them it was really annoyed me cos i kept on missing letters in the txt. I sent back my device and fix it under warranty without charging me anything. Fixed in 5 days with UPS delivery. Very good service. Just call them up and try
good luck
I did the same thing. My TyTN II was still under the 15 month warranty thru HTC. They turned it around within about 2 days and had it back to me. They replaced the keyboard and the flex circuit.
They were supposed to call me when they had it to discuss what the issues were, but I never got the call. I wanted them to fix the misalignment issue between my top and bottom half (off by about a 1/16"), but they never did that. When I inquired after I got my phone back, they told me that "physical issues with the phone are not covered under warranty". Only software and internal board related issues.
They still have my phone...haven't heard whether its covered or not...or how much they will charge.
If these guys are anything, they are slow.
Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
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I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
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you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
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Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
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I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
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Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
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That is, unless you want to keep the engraving.
Good luck!
The front speaker on my captivate has quit working. I purchased the phone from Best Buy so I assume I have to go though Samsung. Anyone have experience with Samsung's warantee procedures?
cypho said:
The front speaker on my captivate has quit working. I purchased the phone from Best Buy so I assume I have to go though Samsung. Anyone have experience with Samsung's warantee procedures?
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It sucks. My phone was randomly shutting down and I called AT&T. After several transfers, they connected me to Samsung warranty department. They told me I had to ship my phone back to them and they will do some diagnostics on it and might fix it or might send me a different one (didn't say a brand new one). Meanwhile, I am on my own. I probably needs to take my old phone out and use it for a week or two. Because my issue is not so major, I still haven't sent mine back yet.
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
Yea, the speaker you put up to your ear. The speaker is not actually broken, it is the headphone jack - it constantly reports that headphones are plugged in thus muting the front speaker. At first the problem could be temporarily fixed by blowing air into the headphone jack (would fix the problem for 5 minutes - 1 day) but that trick is no longer working. Sticking a plastic stick into the headphone jack and pushing to the left will fix the speaker but as soon as I release the pressure the speaker goes silent again.
That is great news that ATT will swap it for refurb on the spot. I don't know how I could do without my phone for a week or two if I had to ship it to samsung...
axis01 said:
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
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axis01, thanks again. I went to the ATT repair center and walked out 4 minutes later with a new captivate. AWESOME. Thanks so much for that tip.
axis01 said:
You mean the one you listen to calls with? I've never heard of that one going out. The rear one is common and is typically easily fixed. I just returned mine a couple weeks ago without a problem. Bought it at Wally world but it's all ATT so you can go through them. We have a repair center in town that does returns on the spot. Walked in, told them it was shutting down, gave me another one. Wasn't new though, but a refurb.
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Yeah, if there is a repair center near you, then you are in good shape. If not, you have to ship it to them and that would really suck.
Samsung warranty takes about a week or two for them to repair your phone. You wont get a new one.
Here is a list of ATNT service centers:
http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB91429
You are better off going to them. Less hassle and they will give you a refurbishment phone or maybe even a new one...
Trust me. I complained to samsung about the gps. They filed a repair claim and sent me a label. They had my phone for almost two weeks and claimed they replaced the parts. Got the phone back and it still sucked. Went to my local device center and the kid swapped the phone out and it works fine now.
Contact the AT&T Warranty Exchange at 1-800-801-1101 and tell them your issue. They'll send you a refurb by mail that won't include the battery or battery cover. Once you receive the phone, you have about 10 days to return it to them or they'll charge you for it until it's returned. You send the old phone back to them in the same box they shipped it in free of charge to you.
Sent from my SGH-I897 using XDA App
make sure you make copies of all the labels on the return box, once you sent it back you have no way of tracking it without the number on the label. I read some horror stories where people were charged by ATT for the replacement phone because they could not locate the returned one in their own warehouse (they use a 3rd party shipping company and do not share RMA information!!)
my top speaker stopped working on my 2 month old htc one and now its useless for phone calls.
1. can this be repaired/replaced?
2. go to sprint or a phone shop?
3. possible cause? prevention?
Fitseries3 said:
my top speaker stopped working on my 2 month old htc one and now its useless for phone calls.
1. can this be repaired/replaced?
2. go to sprint or a phone shop?
3. possible cause? prevention?
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Click to collapse
You need to make a warranty claim for this with whoever you got the phone from
Fitseries3 said:
my top speaker stopped working on my 2 month old htc one and now its useless for phone calls.
1. can this be repaired/replaced?
2. go to sprint or a phone shop?
3. possible cause? prevention?
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Click to collapse
1. This could be repaired, however if you are under warranty just return for a fixed device.
2. You'll have to ship it to your closest authorized HTC repair center, taking it in will only result in them telling you to do so.
3. There are multiple causes and yet no prevention, I mean you could have gotten water in there or played the phone speakers too loud with freq's that were aggressive for too long but in all reality there are a poop tonne of returns on HTC one's because these things are being mass produced and problems are to arise.
Ship this mother back for warranty and get it fixed, I've been there with a nexus, it does take a while, 2 - 4 weeks but in most cases you get your phone back with your data wiped and everything as good as new but it's a lot better than paying some "hack" to try and fix it or you yourself fixing it and voiding the piss out of your warranty.
Fitseries3 said:
my top speaker stopped working on my 2 month old htc one and now its useless for phone calls.
1. can this be repaired/replaced?
2. go to sprint or a phone shop?
3. possible cause? prevention?
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Click to collapse
You can replace it. Get Sprint/HTC to repair this phone unless you want to risk a broken phone.
i got it from sprint and they are telling me since i dont pay for the protection plan my phone has no warranty even though i bought it brand new from them.
i use my phone to run my business off of so i cant be without it for any extended period of time.
i guess i'll head to the local sprint repair center and see if i can get them to fix it.
Fitseries3 said:
i got it from sprint and they are telling me since i dont pay for the protection plan my phone has no warranty even though i bought it brand new from them.
i use my phone to run my business off of so i cant be without it for any extended period of time.
i guess i'll head to the local sprint repair center and see if i can get them to fix it.
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I don't know what sprint say but there should be a 12 month warranty on the phone.... it's a hardware failure and should be fixed or replaced free of charge
Have had three VS980 since Nov. 2013 ... One (100% stock) starts to develop some bad spots lately, generally in the "D" and "X" area.
Touching them registers different keys ("X" becomes "C" or "V" or "VC" ...). A factory-reset didnot help.
LG's repair-request webpage is crooked: entry fields are messed up, click "submit" just doesn't give any confirmation & just kicks out
to the beginning again.
Has anyone done RMA with LG ? Your experience, please. Thanks.
Send it in for a warranty replacement
I took mine to the verizon store, and after talking to them, and then some hassle on the phone, it sounds like they are going to overnight me a new phone, that I should be getting tomorrow. No extra warranty or insurance purchased through verizon just the standard 1yr mfr warranty and a factory reset before I went into the store
Verizon replaces phone without problem ...
The phone is 7+ month old ... no insurance ...
Call customer service (800-922-0204) got transferred to Tech (866-892-7957), on-hold awhile.
Easy replacement on the way (overnight $12.99, 2-day $6.99, 3-4 day is free). Free return label.
We have been with Verizon for 10+ yrs.
Thanks everyone.
Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.
Nextcue said:
Careful with verizon replacements, I had 5 consecutive bad phones in the service. Finally ended up just sending the certified phone from verizon to lg to be repaired. Check it carefully when you get it.
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VZW CLNRs are garbage! I had 2 G2 replacements from Verizon and both had issues . Device #1 had 4-5 3-4 inch scratches on the screen that went back right away and my 2nd one had dead pixels in a more annoying location vs the phone I was trying to replace. Moral of the story is Verizon has bad replacements so I gave up.
I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...
takethecake said:
I had a screen defect on my vzw G2 also - had an unresponsive band near the top of the screen (which I think is actually not too rare on this phone), sent it in for a warranty replacement and so far have had no issues with the new one (3 months). Now, reverting that phone back to stock so I could send it in under warranty was not fun, especially with an impaired touchscreen...
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+1 with the narrow band near the top. Reverted to stock yesterday, replacement here tomorrow.
Sent from my VS980 4G using Tapatalk
Do I need to return to stock for an insurance replacement of LG G2 by Asurion?
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?
mdeevee said:
I'm going to be returning my G2 for the right side lines issue. I have to do it thru Asurion as I have no warranty on the phone. When sending back for a warranty claim, I can understand reverting to stock, but what about for an insurance claim? As far as they're concerned, they replace the phone if you drop and break it, so why would they care whether it's rooted?
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Have you checked with Verizon to see if it's still under it's one year manufacturer's warranty? I believe it's one year from the time the phone was first activated. I got mine used on swappa in February, got the line issue last month, still got it replaced for free.