Help with 4g possible sim card issue - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

So I have the droid turbo I recently started having issues with no 4g only 3g I can force 4g through the phone info screen *#*#4636#*#* and it will switch over but only for a minute then completely losses all signal and the signal I did get before would be full bars. I tryed flashing stock via fastboot that didn't change anything any ideas I'm thinking sim card and if so is there anything I can do short of ordering a new one.

You can try reseating the sim card in the phone. Otherwise go to VZW store or get online and request a new one.

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[Q] SIM card reading problem

My i9000m on the Bell mobility network is not picking up data after an overnight charge with the phone turned on. Today - nothing. I do have phone use and I can access data on WiFi.
I am running stock ROM. I unlocked the phone using a Rogers SIM card, about a week ago, but went back to the Bell network immediately after with no problem. After unlocking I got the Kies to work and updated to UGJH2. Since then, the network access has been spotty but I've switching to WiFi then switching back and it's coming back. I purchased this phone with a different Bell SIM2 then put my old Bell SIM1 (from an Omnia2) in this device.
*#7465625# shows Personalizatiob Status
network lock [OFF]; Network sublock[OFF]; SP lock [OFF]; CP lock [OFF]
What I've tried
1) Switching to WiFi and back - no data
2) Putting SIM1 back into the Omnia 2 - O2 booted up and accessed the Bell network including data. CONCLUSION - The problem is not the SIM card.
3) Putting the SIM2 into the i9000m - no network access at all; not even phone. This SIM2 is working in the O2 and originally worked in the i9000m. Much to my surprise when I put SIM1 back in the SGS it still picks up the Bell network.
4) Squeezed the SIM holder blew out with compressed air in case it's just a physical problem with the SIM being held tight enough - SIM1 still not picking up data.
So it would seem that there is a problem with my SGS reading SIMs other than the one in use when whatever happened happened. Any suggestions on how to get other SIMs, even from the same network, to work? If I have to submit my phone to Bell I need to re-lock it. How do I do that?
Thanks for the help.
--- update---
relocked the phone using *7465625*638*# then 302610 and my unlock code. Power off / on still no data access. Now *#7465625# shows Personalizatiob Status - network lock [ON]; Network sublock[OFF]; SP lock [OFF]; CP lock [OFF]
first try this
http://forum.xda-developers.com/showthread.php?t=789039&highlight=*#0011#
does it show which band it is using for data?
you can also try this
http://forum.xda-developers.com/showpost.php?p=8124344&postcount=45
install the APN on off
then flip it on / off and back to on
see if that helps
Thanks for the response.
I did the #*0011* It's flipping between the 850 on 5 and 1900 on 2 The DL and UL numbers are slightly different. I did have to reconnect to the APN.
How would this affect installing *other* Bell SIMS? That's what worries me the most - that it wouldn't read another Bell SIM that works in another phone.
the only time i see this happen is if you swap the SIM card when the phone is ON
if you turn off the phone, change between SIM1 and SIM2, then turn it back on, you should not see that problem
I know because i was playing around with multiple SIMs when we were researching the Unlock methods for this phone
I take out the battery before I change the SIM. I have to for the Omnia 2 so I just got in the habit. This is sounding worse and worse
although I was rushing off to work so maybe I didn't - hope springs eternal.
----resolution ---
sometimes you just have to call Bell, wade thru the 1st level support and get to someone who knows what's up. Apparently my phone plan changed today (I didn't know it was post dated) and the data feature was not provisioned even though it's a plan that includes data. The guy invoked the feature and poof - data. yay. AllGamer, thanks for your help.
you'r welcome
I did have the same problem, using 2 numbers from 2 telcos, both sims work fine on my iphone but I9000 fail to recognize 1 of these 2, no matter how I tried, I actually did all crazy things like insert couple paper layers between the sim and the sim slot to create additional pressure on the sim contact circuit.
Suck thing about this is non-recognizable sim has data plan with it, which I want to use on I900, finally I asked the carrier to issue a new sim and all thing work fine. It's a new sim type anyway. You may want to try this if all other means doesn't work.
The fix is easy I use to have a moto milestone and when this happened a simple reboot fixed the data connection.
Sent from my GT-I9000M using XDA App

[Q] Unlocked ATT device no signal after switching SIM

Hello.
I have an Atrix HD from ATT, I bought it unlocked at Ebay. I used it with my ATT sim Card, then with Movistar in Colombia for vacations and everything was working great. Then I came back to the US, used a T-Mobile sim card and now I can not use any other sim card. The only one it accepts is the T-Mobile one and it works fine. If I pop any other sim card it gives me no signal (a white cross appears in a red circle where the circle bars should be).
My phone is rooted but I have not flashed any ROM or done anything else beyond installing Superuser and Titanium Backup. I already did an internal and an external reset and none works: The only sim card that gets signal is the T-Mobile one. Called T-Mobile and they said they cant help me since the phone is not supported.
My hint is that somehow the T-Mobile sim card switched my frequency bands. Whats funny though is that now I am in Colombia and when I insert the T-Mobile sim card and check which network is my phone connected to it shows Movistar and the signal bars are great. If I pop up my Movistar sim card it gets no signal at all.
Any help will be greatly appreaciated.
You must have setup the sim card lock disable that and then try putting in another sim
Sent from my MB886 using xda app-developers app

[Q] droid turbo network problem

I bought my Droid Turbo about two weeks ago to use it in Europe. I checked all freq and bands of my carrier and I also spoke with a guy who is using Droid Turbo in my country (Poland), all was ok. I got my phone and before inserting the sim card I updated to lollipop 5.1 OTA. After inserting my sim card the phone detected my sim and connected with network (LTE). I thought that everyting was ok untill I started using Droid Tubo in a daily basis. The phone is constantly switching networks. Its loosing lte signal switching to 3g for example, then to gsm. After a while its reconnecting but not always, sometimes I have to restart. I was trying almost everything: wiping from recovery, wiping via fastboot, switiching network connections by hidden menu commands, changing apn settings... I noticed that my problem seams to be similar to the problem which was solved by 21.44.8 update which: "Fixes an issue that could prevent proper switching from 3G to 4G LTE. Fixes issues that could trigger a dropped call, prevent a call from going through, show that no service is available or show that a SIM card is not inserted" - this is quote from motorola update release note. This quote very well describes my problem. After doing almost everything what I could I decided to ask for your help, because Im starting to think that this is a hardware issue. I am looking forward for your help and will be very gratefull for any suggestions.
OddsForever said:
I bought my Droid Turbo about two weeks ago to use it in Europe. I checked all freq and bands of my carrier and I also spoke with a guy who is using Droid Turbo in my country (Poland), all was ok. I got my phone and before inserting the sim card I updated to lollipop 5.1 OTA. After inserting my sim card the phone detected my sim and connected with network (LTE). I thought that everyting was ok untill I started using Droid Tubo in a daily basis. The phone is constantly switching networks. Its loosing lte signal switching to 3g for example, then to gsm. After a while its reconnecting but not always, sometimes I have to restart. I was trying almost everything: wiping from recovery, wiping via fastboot, switiching network connections by hidden menu commands, changing apn settings... I noticed that my problem seams to be similar to the problem which was solved by 21.44.8 update which: "Fixes an issue that could prevent proper switching from 3G to 4G LTE. Fixes issues that could trigger a dropped call, prevent a call from going through, show that no service is available or show that a SIM card is not inserted" - this is quote from motorola update release note. This quote very well describes my problem. After doing almost everything what I could I decided to ask for your help, because Im starting to think that this is a hardware issue. I am looking forward for your help and will be very gratefull for any suggestions.
Click to expand...
Click to collapse
Hello, I have almost the same problem. I recently bought DROID TURBO and i was using it w/o any problem for about a month. and Poland is also my country I did everything like you including update to lollipop before inserting SIM card. Everything with the phone was ok until i tried to change cellular bands in menu to see if it will affect battery life in some way.
Unfortunately my Droid Turbo is now refusing to connect to any network. To be exact: it is logging to my network ( i have checked it on the service hotline of my carrier ) but then after about 3-5 sec. signal bars are greyed and no connection to the network. I've tried three different cards from different carriers and with all a have the same result. Now i cannot use my Droid Turbo as a phone ....... i've tried factory reset, cache cleaning, disabling Verizon apps&services .... nothing... Could someone help me/us, do you have any suggestions ?
kaVetan said:
Hello, I have almost the same problem. I recently bought DROID TURBO and i was using it w/o any problem for about a month. and Poland is also my country I did everything like you including update to lollipop before inserting SIM card. Everything with the phone was ok until i tried to change cellular bands in menu to see if it will affect battery life in some way.
Unfortunately my Droid Turbo is now refusing to connect to any network. To be exact: it is logging to my network ( i have checked it on the service hotline of my carrier ) but then after about 3-5 sec. signal bars are greyed and no connection to the network. I've tried three different cards from different carriers and with all a have the same result. Now i cannot use my Droid Turbo as a phone ....... i've tried factory reset, cache cleaning, disabling Verizon apps&services .... nothing... Could someone help me/us, do you have any suggestions ?
Click to expand...
Click to collapse
Hello again.
The only way i've solved this network problem on non-rooted Lillipop is to install new firmware using Verizon Software Upgrade Assistant for Droid Turbo. You have to run this software and use the rapair button then it downloads new firmware and installs it on your phone.
i have same problem.
just flash last firmware with fastboot

Metro SIM in BLU R1 HD not being seen

I have a friend who is on MetroPCS here in the States and he can't seem to get his SIM card to be seen by this device. It was originally meant as a going-to-college gift but has turned into more of a headache than a gift. Yes, we know that MetroPCS uses T-Mobile's towers and the Blu R1 HD is entirely compatible with it...we just don't know why his SIM won't work. Originally we had to get a SIM adapter for the Nano SIM to make it fit the MicroSIM slots, but regardless of which slot we put it in, the phone is stuck on "Emergency Calls Only".
If anyone could help, that'd be a lifesaver, as he starts school on the 22nd of August.
Things we've tried:
Going through the searching for operators function in settings->more->cellular networks
Entering different values in APNs (settings->more->cell networks->APNs)
Restarting a bagillion times
Changing preferred networks
Repeatedly tapping on which sim slot to use for data and messaging
Going into Data Usage only to not find the Cellular data option next to MetroPCS
Did you try another SIM? It's possible that the phone itself is shot. Otherwise, the SIM could be shot. Did you try the SIM in another device? It seems unlikely (however, not impossible) that the SIM and the phone just don't like each other. It's also possible that your adapter is positioning the SIM incorrectly. You should be able to get a good one by going to a T-Mobile store. They usually have a few laying around.
Doesn't Metro require you to give them the phone's IMEI before being able to use the new phone? Contact Metro CS and tell them you got a new phone that you want to use and give them the IMEI
If you alrdy did that then try using another active SIM (borrow from friend/family) and see if that works fine with the phone in case the phone is defective
I have Metro PCS and this phone. You need to call MetroPCS and give them the IMEI. Make sure you give them the right IMEI as there are 2 SIM slots on the phone - each with its own IMEI
We went to a T-mobile store to get a good adapter for free.
Thanks, we'll try this!
It worked. His phone is now setup thanks.

Note 5 at&t emergency calls only issue.

Hello. About a 4 months ago i have bought from eBay a note 5 at&t version. I live in Greece and my network operator is WIND GR. The phone works fine but from time to time i get an emergency calls only message. And i can't get and do a phone call. If i restart the phone everything goes to normal. Sometimes it goes on and off by itself (the problem).
Have been anyone experiencing the same issue? If the phone is incompatible with my network operator should it not work at all?
Did you tried to change the sim card? Maybe issue is from sim or from sim slot
johnny.goldy said:
Did you tried to change the sim card? Maybe issue is from sim or from sim slot
Click to expand...
Click to collapse
My sim is new. When i purchased the phone i have changed my old sim with a new sim 4g compatible.
It happened again. And i am missing calls like this. I will smash it with a hammer
Go to settings, backup and reset, then reset only network settings, see if any better signal
johnny.goldy said:
Go to settings, backup and reset, then reset only network settings, see if any better signal
Click to expand...
Click to collapse
Done that right now. Tomorrow i will get a new sim card and i will post if anything gets better. Thanks for the help.
Update of the situation. I have changed sim card 2 times. It still happening. My phone runs at nougat now and the problem still appears as before at 5 and 6 Android version. I currently gonna change service provider that has better and stronger signal. From what i have discovered. When the phone looses signal due too poor service provider signal sometimes it can't register to network by itself. If i enable airplane mode and then turn it off it comes back. Any clue? If it's hardware issue what can i change?
Should i have at the mobile networks auto detect or manual and my carrier?

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