Related
So, wondering if anyone else is having this. It definitely seems to be software related, I just can't for the life of me figure out what installed app did this, but hoping someone has the same issue and will chime in here. At random, the top left where the menu button is in Google Play store, for example, will act like it's not taking my touch input. The same goes for where the Edge app/contacts is. I know it to be software because if I rotate the screen in Google Play, the menu button still doesn't work and it's in a different spot while rotated obviously, so not physical from what I can see/determine. I did a factory reset only a few weeks ago, after the last update (as I usually do) and it was fine then (and right after).
Chilinmichael said:
So, wondering if anyone else is having this. It definitely seems to be software related, I just can't for the life of me figure out what installed app did this, but hoping someone has the same issue and will chime in here. At random, the top left where the menu button is in Google Play store, for example, will act like it's not taking my touch input. The same goes for where the Edge app/contacts is. I know it to be software because if I rotate the screen in Google Play, the menu button still doesn't work and it's in a different spot while rotated obviously, so not physical from what I can see/determine. I did a factory reset only a few weeks ago, after the last update (as I usually do) and it was fine then (and right after).
Click to expand...
Click to collapse
Ive had similar issues on OE2 stock.. it seemed the whole top half of the screen wouldnt recognize input and this waseven after reboots and hard resets..
It wasnt til i went back to a fresh install of a custom rom where i got it back.
I havent been able to determine a culprit outside of the software in general.
Yeah, I was sure it was software because if I pull the notification bar down and slide my finger past the "dead" area on the screen, it works fine. Also, the "dead" are moves with whether you are in portrait or landscape mode. What sucks is, my Edge bar seems to not work most of the time. Wish they'd fix this, I'm very certain it's not hardware.
Update: Think I found a fix. It's been a whole day without issues. Believe it or not, change the theme you are using (I was using default, hope you were too?). I switched to the free material theme I found in the store (I like it), and have had 0 touch issues since.
*Edit, well I had 2 good days, but the issue came back. Not as frequent, it seems, but can't nail down why it happened. I did a factory reset after this update, too.
Recently, in my Note 8, no matter what I do, I’m having issues with Smart Lock. Specifically when I’m at home with Trusted Places. It works with the other Smart Lock areas, just not the Trusted Places. I thought if i shutoff WiFi, I fixed it. But, no. It still doesn’t work. About 2 weeks ago, it was working flawlessly. Obviously if the phone wasn’t used for 4 hours, I would have to use a method to unlock my phone, but after that when I was at home it would open without entering any method to unlock the phone. Anyone have this issue? If so, any solutions? I’ve tried so many and I’m getting tired and frustrated. I really don’t want a feature that’s been working on many Android phone including this one for years, make me resent this phone. Not sure if resent is the right word, but I’m sure everyone knows what I’m talking about. What is with Samsung, from how they handled the Note 7 fiasco (I got a lot more help through Verizon), not bringing back the original S Note app, constantly giving us great features then taking them away, etc. I can keep going on and on. If there was another Android phone that had a S Pen comparable to theirs, I really think they would be in trouble with how they are treating us consumers. I’m just really frustrated. Hopefully someone can help with this issue, that shouldn’t be. But based on my Google search, it looks like I’m not the only one. Thanks in advance for your help.
sll1313 said:
Recently, in my Note 8, no matter what I do, I’m having issues with Smart Lock. Specifically when I’m at home with Trusted Places. It works with the other Smart Lock areas, just not the Trusted Places. I thought if i shutoff WiFi, I fixed it. But, no. It still doesn’t work. About 2 weeks ago, it was working flawlessly. Obviously if the phone wasn’t used for 4 hours, I would have to use a method to unlock my phone, but after that when I was at home it would open without entering any method to unlock the phone. Anyone have this issue? If so, any solutions? I’ve tried so many and I’m getting tired and frustrated. I really don’t want a feature that’s been working on many Android phone including this one for years, make me resent this phone. Not sure if resent is the right word, but I’m sure everyone knows what I’m talking about. What is with Samsung, from how they handled the Note 7 fiasco (I got a lot more help through Verizon), not bringing back the original S Note app, constantly giving us great features then taking them away, etc. I can keep going on and on. If there was another Android phone that had a S Pen comparable to theirs, I really think they would be in trouble with how they are treating us consumers. I’m just really frustrated. Hopefully someone can help with this issue, that shouldn’t be. But based on my Google search, it looks like I’m not the only one. Thanks in advance for your help.
Click to expand...
Click to collapse
Do you have an Exchange account of some kind on the device? My corporate email disables Trusted Places in my device, but sometimes it kicks in and works for a brief period of time.
Works fine for me
Sent from my SM-N950U using Tapatalk
Actually had the same issue, had to add my current location under smartlock Trusted places (even though it shows as identical address to home)
Jammol said:
Do you have an Exchange account of some kind on the device? My corporate email disables Trusted Places in my device, but sometimes it kicks in and works for a brief period of time.
Click to expand...
Click to collapse
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
SteelPicori said:
Actually had the same issue, had to add my current location under smartlock Trusted places (even though it shows as identical address to home)
Click to expand...
Click to collapse
I’ve tried this, too. I’ve also tried different locations on my street and it was working, but then stopped again. Open to other suggestions.
sll1313 said:
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
Click to expand...
Click to collapse
Oh okay. Only other thing I can think of is software update that was released about that time. Can you try a factory reset after backing up your data?
Jammol said:
Oh okay. Only other thing I can think of is software update that was released about that time. Can you try a factory reset after backing up your data?
Click to expand...
Click to collapse
Thanks for the quick response. I appreciate the thought, but I was trying to figure out another way. I finally got the original S Note app with Action Memo, Photo Note, Idea Sketch, Sketchbook, Easy Chart, etc. on the phone and I really don’t want to take any chances that I lose that app. It’s my favorite app for the Note. Still shocked that Samsung changed it to Samsung Notes. However, you gave me an idea. I normally wipe cache partition when I do updates and I forgot after the last security update. So I just did it and Trusted Places is working so far. Hopefully it continues. Thanks for the suggestion! If this holds up, I will let you know and then I’ll just have to remember to do that after each OTA.
My wife and I use smart lock location at home, hers stopped working 2 days ago and mine stopped yesterday. Must have been an update to an app that is killing it.
Just spoke with a Samsung rep and have a possible solution
Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
This worked for me.
Sent from the delta quadrant.
EVObastard said:
My wife and I use smart lock location at home, hers stopped working 2 days ago and mine stopped yesterday. Must have been an update to an app that is killing it.
Just spoke with a Samsung rep and have a possible solution
Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
This worked for me.
Sent from the delta quadrant.
Click to expand...
Click to collapse
I just tried this idea for my phone and I thought it worked, but unfortunately I was wrong. I wanted to double check to be certain because one of my work arounds to fix this issue was just rebooting the phone and making sure my location was working and then it would work. So of course since your idea involved rebooting I knew that would help my phone. I was just hoping the added step of clearing the cache would make it work permanently. Are both of your phones still working? I may just forget it and set it up for either the Google Home or mini as a trusted device because this is getting very frustrating. If you could think of anything else, please let me know. Thanks again.
I had the same problem at home and I narrowed down to the GPS not locking down properly in different areas of the house. Open Google Maps and you can see.
So, the next time it stops working, simply add the trusted zone of your area again even though the coordinates are the same.
I have the same coordinates registered 4 times in my device and haven't had an issue since.
It's a stupid solution but works.
i have an N950F running 8.0.0 and for me it stopped working on Nougat. After i clean istalled Oreo, smart lock worked for about 3 days. Now it doesn't again . I already cleaned cache of google play services and since then it works when it want's sometimes it workes sometimes not. is there no way to force it ? i mean once we have unlocked the device we can tap the lock on lockscreen to lock the device again . Is there nothing similar like this to unlock the device if the Automatad way isn't working propertly?
Adding more locations around my home area also didn't helped.
it is also very frustrating that we only can add bluetooth devices to trusted devices instead of i.E. my home router so it would know that i am at home not only through GPS location.
sll1313 said:
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
Click to expand...
Click to collapse
I have the exact same problem! I'm not sure when it started happening, but it has annoyed me more and more over the last couple of weeks. I'll try to add my home again as a second input.
Note8 950F w/ Jan security update (nordic).
edit: it seems to work now when I've added my home two times.
I’ve actually tried all those ideas. I have a paragraph of locations including addresses as well as coordinates. I find that interesting that you mentioned about having four of the same coordinates because I noticed something quite interesting. Sometimes when they’re the same coordinates it will say it’s a duplicate and those I’ve dismissed. However, others that come up don’t come up with that message and I end up having multiple items with the same coordinates. Later on I erase them because I figure they’re just duplicates. I won’t going forward to see if that works. I’m assuming the ones the system catches as duplicates are the ones to not have included. I’m thinking about trying my home or one of my minis to use as a trusted device. I just really would like to get Trusted Places to work, but if not I think that’s the only other option since we can’t use a router as an option and I don’t have any of my Bluetooth speakers on all the time (I’m assuming those won’t work because of that). Please keep us informed in anyone cane up with any other ideas (as I’m sure you all will) and I will do the same.
LegendSmoker said:
i have an N950F running 8.0.0 and for me it stopped working on Nougat. After i clean istalled Oreo, smart lock worked for about 3 days. Now it doesn't again . I already cleaned cache of google play services and since then it works when it want's sometimes it workes sometimes not. is there no way to force it ? i mean once we have unlocked the device we can tap the lock on lockscreen to lock the device again . Is there nothing similar like this to unlock the device if the Automatad way isn't working propertly?
Adding more locations around my home area also didn't helped.
it is also very frustrating that we only can add bluetooth devices to trusted devices instead of i.E. my home router so it would know that i am at home not only through GPS location.
Click to expand...
Click to collapse
I haven’t installed Oreo yet. I was waiting to hear what everyone thinks of it. How do you like it? That was one of my ideas that I was hoping would work. The only reason I haven’t installed Oreo besides waiting to hear what people thought. I want to make sure the Note 8 runs as well on it. I know in the past sometimes you upgrade and it makes the phone run worse. Also, I’ve got Nova Prime running , so it’s seems like I have most of the features that come with Oreo already on my phone. Honestly the last and most important reason I haven’t upgraded is the original S Note app. I had it running with Action Memo for quite sometime, but finally after awhile I managed to get it fully installed with Photo Note, Easy Chart, Idea Sketch, Scrapbook, etc. It’s working in its full form. There’s one very minor thing that I never realized wasn’t around since the Note 4 (because I didn’t own the Note 5 since it didn’t have the SD slot). And that’s not being able to bring in a photo from your gallery to Photo Note. Other than that minor item, it works flawlessly. So I really don’t want to lose it. I know eventually I will take my chances, but I was really hoping someone else already updated their phone and it’s still working. By any chance, did you have it fully installed when you updated to Oreo? BTW, the only other option which I put in my other post which another person posted as well is to use the Google Home/mini/max as a trusted device as a workaround.
sll1313 said:
I haven’t installed Oreo yet. I was waiting to hear what everyone thinks of it. How do you like it? That was one of my ideas that I was hoping would work. The only reason I haven’t installed Oreo besides waiting to hear what people thought. I want to make sure the Note 8 runs as well on it. I know in the past sometimes you upgrade and it makes the phone run worse. Also, I’ve got Nova Prime running , so it’s seems like I have most of the features that come with Oreo already on my phone. Honestly the last and most important reason I haven’t upgraded is the original S Note app. I had it running with Action Memo for quite sometime, but finally after awhile I managed to get it fully installed with Photo Note, Easy Chart, Idea Sketch, Scrapbook, etc. It’s working in its full form. There’s one very minor thing that I never realized wasn’t around since the Note 4 (because I didn’t own the Note 5 since it didn’t have the SD slot). And that’s not being able to bring in a photo from your gallery to Photo Note. Other than that minor item, it works flawlessly. So I really don’t want to lose it. I know eventually I will take my chances, but I was really hoping someone else already updated their phone and it’s still working. By any chance, did you have it fully installed when you updated to Oreo? BTW, the only other option which I put in my other post which another person posted as well is to use the Google Home/mini/max as a trusted device as a workaround.
Click to expand...
Click to collapse
Ou i like Oreo. I did a clean install and can say that I have Better SOT( on nougat 4 h on oreo 5h ). Else is same as nougat for me... Some changes in Settings UI and some changes in ui here and there nothing interesting. I can't help you with Snote because I didn't use it in past with my older Note 3 or 4 or 5 but now I just learned to use Samsung notes because i am just writing some songtexts with it. I can understand also that users don't want to switch because snote had more features but they are making it harder and harder to get snote back with fully functionality so it is only matter of time until it is fully uncompatible. But I Can find it on play store so it probably still works. If you hold the s pen button and touch the screen with the pen twice you will get an action memo like note with Samsung notes but you probably know that and this is the only thing I need ^^ what do you mean with fully installed after updated to oreo? I did a factory reset before and after I flashed oreo with Odin. And then I restored all my files with smart switch from PC. If you want to keep your data you can wait for OTA update or try dirty flashing with Odin but if you get any fc's after you updated them you will still need to factory reset to get rid of these errors. Thanks for this suggestion but unfortunately I don't own any smart home or Google home devices except of chromecast and this is not enough ^^
Gesendet von meinem SM-N950F mit Tapatalk
I have the same issue lately (maybe 2 weeks at most so mid-March) that I've noticed Smart Lock no longer working most of the time when I'm at home or any other "trusted places". Seriously annoying because as mentioned above (by LegendSmoker) that they should allow routers to be added as trusted devices then it would solve this issue. I'm using the Canadian Note 8 (N950W unlocked) and it was fine from launch up until 1-2 weeks ago roughly and now it prompts the pattern or biometrics most of the time when I am at home. Nothing has helped so far in resolving this so not sure what caused it but hopefully it will start working again soon.
This is very annoying. I've done factory reset but the problem comes back after a few hours of use.
I've discovered something interesting, mine usually works late at night, like after 10p, coincidentally right after my AOD turns off. I've tried manually turning off AOD but that doesn't seem to help. I just realized that I have the do not disturb coming on at 10p also but my wife does not so I don't think it's that. It seems really odd though, that it works late at night, every night.
Sent from the delta quadrant.
LegendSmoker said:
Ou i like Oreo. I did a clean install and can say that I have Better SOT( on nougat 4 h on oreo 5h ). Else is same as nougat for me... Some changes in Settings UI and some changes in ui here and there nothing interesting. I can't help you with Snote because I didn't use it in past with my older Note 3 or 4 or 5 but now I just learned to use Samsung notes because i am just writing some songtexts with it. I can understand also that users don't want to switch because snote had more features but they are making it harder and harder to get snote back with fully functionality so it is only matter of time until it is fully uncompatible. But I Can find it on play store so it probably still works. If you hold the s pen button and touch the screen with the pen twice you will get an action memo like note with Samsung notes but you probably know that and this is the only thing I need ^^ what do you mean with fully installed after updated to oreo? I did a factory reset before and after I flashed oreo with Odin. And then I restored all my files with smart switch from PC. If you want to keep your data you can wait for OTA update or try dirty flashing with Odin but if you get any fc's after you updated them you will still need to factory reset to get rid of these errors. Thanks for this suggestion but unfortunately I don't own any smart home or Google home devices except of chromecast and this is not enough ^^
Gesendet von meinem SM-N950F mit Tapatalk
Click to expand...
Click to collapse
Thanks for the quick response. I will probably wait for the OTA for Oreo since I’ve waited this long and I’ve heard rumors it’s coming very soon. Yes, I am aware that you are able to open Samsung Notes the same way you were able to open Action Memo.
The S Note app that’s on the Play Store is not the original version and is missing numerous features. While there still a few features that are better than the Samsung Notes app, if that was my choice I would’ve probably followed your lead and stuck with Samsung Notes. Luckily, I was able to get the S Note app with Action Memo installed on my phone pretty quickly and eventually found a way to get the entire S Note app that besides having Action Memo, it also has Photo Note, Easy Chart, Idea Sketch, Scrapbook, and the rest. So that’s what I meant I took me some time to find a way to get the whole app side loaded and fully installed on my phone. I actually found the answer on this site. So I was trying to explain that I am somewhat worried that when I update to Oreo, it won’t work or I’ll have to do it all over again. I really hope not.
I also really hope that Samsung changes it’s mind with Samsung Notes in that either they improve the app with all, if not more, of the S Note features or just bring back S Notes. I didn’t use the S Pen really at all because I was really unaware of all its capabilities, including S Note until I upgrade from the Note 2 to the Note 3. I really think if they expanded the features of the app they would leave a lot of phones in the dust. There’s a member of XDA, tah480, who has some really great ideas on how the could really perfect S Note and make a phenomenal app. I already feel it’s probably the best app ever and with his ideas it would really be unreal.
I hope that it explains what I posted better. Also, while my phone isn’t perfect, I’m wondering if there is a weird delayed issue with location. I’ve added a lot of places in Trusted Places and will always add more every time it doesn’t let me in, but I’ll also open the Map app or ask Google where I am and then sure enough it works, but again only temporarily. It also seems to work temporarily after a reboot.
Oh and to the other post, I actually found the complete opposite about the AOD. I had mine going off at night and I changed it because I though it was having an effect on a clock/weather widget. Now it seem the Smart Lock is actually working better, still unfortunately not like it did. I’m just disappointed because I was really hoping then when I updated to Oreo I was hoping that would fix it, but it sounds like that’s not going to happen.
The only other thing that’s interesting is I notice I have a delayed issue with updating/installing apps on Google Play. They download and then they sit there and either eventually get installed or I have a workaround to get it to work. The only thing I could think about is I disabled the DT ignite (or whatever it was called before). It was my understanding that you should disable it. I’m wondering if I put it back, if these issues would start working again.
Solution:
Go to Settings (if you're stuck in an app, use the button in your notification panel)
Go to 'System' (try tapping above the broken screen area)
Go to 'About this phone'
That should be all that has to be done! Do note: this fix isn't permanent. Let's hope Nokia fixes this.
Old thread:
Hello all!
When i woke up today and unlocked my phone (while an app is open) the bottom part (starting just above the nav-buttons) of my touchscreen just stops working.
I've had this problem a couple times (at most once per day) since updating from Oreo.
The solution to this problem seems to just to reboot the phone.. (This won't fix it permanently, sadly)
I'm asking if anyone else has this same problem, because i don't know the source of this problem.. (Maybe its because of the app not being P compatible?)
Thanks!
Hi, I have the same problem after the last update (september). Android Pie beta. Almost every morning i have to restart ..
Before the update was enough to just torn off/on the screen .
i don't have this problem on TA-1046 with Pie DP2-DP4.1 or Pie stable... maybe some incompatible apps? you use some for changing NavBar/Gesture area?
although i use XDA NavigationGesture what replace NavBar/Gesture with own, still not having problem, maybe you can try too this replacement, have many more function/settings that stock Pie gesture
for u its bottom touch screen is not working , but for me top of my touch screen isnt working .. and iam facing some serious problems after updating to pie . my phone restarts all of a sudden while charging , app crashes and more , hope hmd fixes this kind of issues in upcoming oct security patch update .
k3dar7 said:
i don't have this problem on TA-1046 with Pie DP2-DP4.1 or Pie stable... maybe some incompatible apps? you use some for changing NavBar/Gesture area?
although i use XDA NavigationGesture what replace NavBar/Gesture with own, still not having problem, maybe you can try too this replacement, have many more function/settings that stock Pie gesture
Click to expand...
Click to collapse
The app i left open last when it happened was "Boost For Reddit"
I'm using the old navbar layout (so no swipe)
dexterboon said:
for u its bottom touch screen is not working , but for me top of my touch screen isnt working .. and iam facing some serious problems after updating to pie . my phone restarts all of a sudden while charging , app crashes and more , hope hmd fixes this kind of issues in upcoming oct security patch update .
Click to expand...
Click to collapse
That's soo weird! I really hope HMD will release a patch soon.. I don't want to downgrade back to oreo
Issue with charging
I am having a charging issue. My phone usb and adapter is working fine with other phones. But when I connect my Nokia 7 Plus below 50%,My phone shows charging And when I tap the screen it doesn't charge. It occurs couple of time. And then It becomes normal and shows rapid charge after 55%. My charging port is fine when I connect it with my Pc usb port. some how the rapid charge doesn't respond. Does anyone have this problem?
Rahul Deshmukh21 said:
I am having a charging issue. [...]
Click to expand...
Click to collapse
What is real time for charge? Rapidcharging is disabled while you activated LCD
Yeah I'm facing similar issues, or did... I'm not sure... but it's been a non-issue for the past ~36 hours now. Here's to hoping it's not an issue any longer. I speculated it might be adaptive battery related somehow, so I tried rebooting my phone just before going to bed Sunday night, but my navbar still worked Monday morning, and this Tuesday it's still working in fact. I did this to test if it stopped working based on time since last reboot, or because some background process being killed due to adaptive battery/doze putting the phone to sleep. But based on my recent experience I think my hypothesis can be rejected. And I'm still not sure what caused it.
STcraft said:
Hello all!
When i woke up today and unlocked my phone (while an app is open) the bottom part (starting just above the nav-buttons) of my touchscreen just stops working.
I've had this problem a couple times (at most once per day) since updating from Oreo.
The solution to this problem seems to just to reboot the phone.. (This won't fix it permanently, sadly)
I'm asking if anyone else has this same problem, because i don't know the source of this problem.. (Maybe its because of the app not being P compatible?)
Thanks!
Click to expand...
Click to collapse
Same for me ta-1046, happened to me twice now. bottom part of screen stops reacting to touch. reboot fixes it.
Hmm... After playing around in the settings while having this problem active, for some reason, going to the phone info section just fixed it... I'm not sure if going there actually did that. needs more testing, I suppose.
+1 I use navigation gestures
STcraft said:
Hmm... After playing around in the settings while having this problem active, for some reason, going to the phone info section just fixed it... I'm not sure if going there actually did that. needs more testing, I suppose.
Click to expand...
Click to collapse
Huh, I'll be damned. When my nav bar was frozen this morning I went into the "about phone" section in the menu, and, lo and behold, my nav bar sprang back to life instantly. Now it might still just be a coincident of course, but it's certainly interesting, and could potentially be a fix where you don't have to reboot.
silverphoenix87 said:
Huh, I'll be damned. When my nav bar was frozen this morning I went into the "about phone" section in the menu, and, lo and behold, my nav bar sprang back to life instantly. Now it might still just be a coincident of course, but it's certainly interesting, and could potentially be a fix where you don't have to reboot.
Click to expand...
Click to collapse
surprised me as well that it worked. He could be a good beta tester. lol
Capture of
I managed to capture a video of the bounds of the touch-registration when the bottom 1,5 centimeter of the screen stops registering.
https://imgur.com/xrRB906
Same problem for me after upgrading a couple of days ago. Bottom of the screen (navbar and a bit more) is not accessible. Always happens after a night charging.
Going to the "About phone" menu fixes it. Thanks!
I have seen reports of people with other phones saying this is due to the setup wizard being active and preventing using the navigation bar. Tried some suggested adb commands without success. I will still try to disable the setup wizard app and report back.
IT ACTUALLY WORKS!!
AssKiRK said:
surprised me as well that it worked. He could be a good beta tester. lol
Click to expand...
Click to collapse
oh thank you! XD
Updated the OP
Please put a comment here as well: https://community.phones.nokia.com/support/discussions/topics/7000036457?page=1
This might help getting a quicker fix from Nokia.
Looks like the recent October patch still has this issue.
Would be nice if i can get a logcat this issue, but given this issue gets triggered after hours of inactivity, it would take a looong time to sift through the log.
Maybe there's a way to trigger it without waiting?
I can try logging when i do the "about phone" fix, will come back to this.
same isue here.. after chsrging at night nav bar bottom inch not responsive.. will try the phone info thing in the morning... is this software related ? will there be a patch??
Hey there everyone,
Yesterday my phone started to have this odd issue where randomly the phone will actually die when I hit the power button to put the phone in standby. There's no errors, lights, or anything to go off... I have already re-formatted the phone, I saw another thread about taking the SD card out (which I've done with no luck) and the Andriod auto reboot setting is not on.
Now here's the kicker... I purchased the phone new from Amazon. However, because the phone is from Hong Kong and I live in Canada. Samsung won't service the phone. I'm not sure what else to do here... Is anyone else having this issue?
dude9946 said:
Hey there everyone,
Yesterday my phone started to have this odd issue where randomly the phone will actually die when I hit the power button to put the phone in standby. There's no errors, lights, or anything to go off... I have already re-formatted the phone, I saw another thread about taking the SD card out (which I've done with no luck) and the Andriod auto reboot setting is not on.
Now here's the kicker... I purchased the phone new from Amazon. However, because the phone is from Hong Kong and I live in Canada. Samsung won't service the phone. I'm not sure what else to do here... Is anyone else having this issue?
Click to expand...
Click to collapse
Can confirm your Problem with random Reboots as you described. Was horrible with last Updates but with CSDE things getting better i guess. I sent Samsung many Times reports with this Problem and they said this will be fixed. So with CSDE i had no reboot so far.
Treasarion said:
Can confirm your Problem with random Reboots as you described. Was horrible with last Updates but with CSDE things getting better i guess. I sent Samsung many Times reports with this Problem and they said this will be fixed. So with CSDE i had no reboot so far.
Click to expand...
Click to collapse
Sorry, whats CSDE? I've also found some articles on Samsung's support page where people are having the same issue... Over there the overwhelming remedy appears to be to disable the Fingerprint Sensor... I have just re-flashed the phone with Odin to see if this fixes anything before disabling the Fingerprint Sensor. I would hate to lose it, but I have no other choice with Samsung's disgusting policy on not fixing their international phones.
I kid you not, Samsung support advised me to board a plane to Hong Kong to visit a center....
Did you boot it?
mine works fine. 1
Disable Fingerprint unlock in settings.
This is an ongoing issue that I've been trying to raise awareness of and is occurring across both S9s and the note 9.
I believe it be a software issue since it began shortly after one UI update, but there are reports that replacing the FP sensor solves the issue.
I have been using my Note 9 without FP unlock for a little over a month now, and once you get used to intelligent scan only, its not that bad. You will still be able to use FP in apps and such without a problem.
Post everywhere you can and lets hope we can attract enough attention for a official Samsung response.
dude9946 said:
Sorry, whats CSDE? I've also found some articles on Samsung's support page where people are having the same issue... Over there the overwhelming remedy appears to be to disable the Fingerprint Sensor... I have just re-flashed the phone with Odin to see if this fixes anything before disabling the Fingerprint Sensor. I would hate to lose it, but I have no other choice with Samsung's disgusting policy on not fixing their international phones.
I kid you not, Samsung support advised me to board a plane to Hong Kong to visit a center....
Click to expand...
Click to collapse
CSDE is the actual Buildstring for our Note 9, means the actual Software Update Mai. That's the first time i heard abbout that issue with the Fingerprintsensor. If this is true, this is a hardly big problem. But as i said so far, with CSDE the Problem is gone for my device. Had no random reboot so far, and in the meantime, i must have between 4 & 5 random reboots normaly. But thats not the case, so i guess they are working on it or just fixed it with CSDE.
I hope Samung fix that, if this case is a Hardwareproblem or Manufacturproblem whatever. Mean that they have to replace it for 0 cost normaly..
---------- Post added at 11:59 AM ---------- Previous post was at 11:56 AM ----------
tyrell22 said:
Disable Fingerprint unlock in settings.
This is an ongoing issue that I've been trying to raise awareness of and is occurring across both S9s and the note 9.
I believe it be a software issue since it began shortly after one UI update, but there are reports that replacing the FP sensor solves the issue.
I have been using my Note 9 without FP unlock for a little over a month now, and once you get used to intelligent scan only, its not that bad. You will still be able to use FP in apps and such without a problem.
Post everywhere you can and lets hope we can attract enough attention for a official Samsung response.
Click to expand...
Click to collapse
Okay so far so good, but i guess this cant be a soloution for us Noteusers that we deactivate a pice of Hardware cause we have random reboots.
Maybe we can all spam Samsung via Samsung Members App with this Problem as i done so many times the last weeks. Dont forget to sent a systemreport with it, so they can check whats going wrong. Had no random reboots so far with new Build, but if it comes back, i report every time it appears.
tyrell22 said:
Disable Fingerprint unlock in settings.
This is an ongoing issue that I've been trying to raise awareness of and is occurring across both S9s and the note 9.
I believe it be a software issue since it began shortly after one UI update, but there are reports that replacing the FP sensor solves the issue.
I have been using my Note 9 without FP unlock for a little over a month now, and once you get used to intelligent scan only, its not that bad. You will still be able to use FP in apps and such without a problem.
Post everywhere you can and lets hope we can attract enough attention for a official Samsung response.
Click to expand...
Click to collapse
Sure enough, I went an entire day and this morning it happened again... I have now disabled the Finger Print Sensor and we shall see what happens.
have this same problem... the thing is.. once or twice I got see a popup about one UI stopped responding and the phone restarted... not sure if the FP scanner is causing it.
Try wiping the Cache Partition in Recovery Mode. If that doesn't help, back up your device and perform a hard factory reset.
So till this day no random Reboots..Think they fixed it. Im still on CSDE cause the Mai Update still not Aviable for German dbt
Dear guy
After I update to 1910.34 yesterday on my tencent phone , my right air trigger not working well I need to press so hard near lockscreen button to make it work even I set lowest force level and sensitive bosster turn on.
Does anyone have the same issue like mine? And is this hardware and software issue ?
Same but republic of gamers here delay response time
Chea Chandarin said:
Dear guy
After I update to 1910.34 yesterday on my tencent phone , my right air trigger not working well I need to press so hard near lockscreen button to make it work even I set lowest force level and sensitive bosster turn on.
Does anyone have the same issue like mine? And is this hardware and software issue ?
Click to expand...
Click to collapse
Try update to 1910.44. This fix the problem
right air trigger is not working perfectly
Problem not resolved after update also.
Left Air-Trigger button not working properly
Yesterday my phone's left air-trigger started to loose its connection or something. I had to press really hard for it to notice that I am pressing the button. And even when I am holding it, it again looses its connection in between. Firstly I thought that it was app specific but then I tried it on multiple games and the issue was same on all. This has made it almost unplayable. Then I thought may be it will get fixed by updating the phone. But even after updating it to 1910.64 (which is latest by this day) the air trigger were not working as they were on the day of purchase. Please let me know if it is a software issue or a hardware issue. And if you need more information I will happy to provide them so feel free to ask. BTW I purchased this device this month only.
Have u tried folks factory reset?
arpitsinha said:
Yesterday my phone's left air-trigger started to loose its connection or something. I had to press really hard for it to notice that I am pressing the button. And even when I am holding it, it again looses its connection in between. Firstly I thought that it was app specific but then I tried it on multiple games and the issue was same on all. This has made it almost unplayable. Then I thought may be it will get fixed by updating the phone. But even after updating it to 1910.64 (which is latest by this day) the air trigger were not working as they were on the day of purchase. Please let me know if it is a software issue or a hardware issue. And if you need more information I will happy to provide them so feel free to ask. BTW I purchased this device this month only.
Click to expand...
Click to collapse
Hi Everyone! Hope you all are well.. @arpitsinha explained..
I am facing the same issue since January update and its remains same till date.. i tried hard resetting, Rollback on android 9, again updating to letest android 10 and may 2020 update as well.
I also wrote mail to Asus about the same but their responce was cold and told me to visit Asus Service center after Lockdown. I also watche youtube video where a guy suggested to clean teigger spot with spirit and or try removing Back cover and use phone naked.. pointless but i did tried ...
Finally after trying all options I did something that didn't resolve My mobile issue but it resolved mine..
I stared using 4 finger.. hope asus acknowledge it and resolve this issue soon.