Xperia Z3 compact, the most disappointing Sony phone I've ever used. - Xperia Z3 Compact Q&A, Help & Troubleshooting

Xperia Z3 compact, the most disappointing Sony phone I've ever used. - Xperia Z3 Compact Q&A, Help & Troubleshooting

Hey guys, I just wanted to share my experience with this device with you.
So, I bought this phone in January and it was the most excellent phone I've ever used, fast processor, good camera, a nice community backing it up, good audio, you know the rest.
But it wasn't until, like, three or four months after that and I began to have troubles with it. I'll try to list them up:
1. While using it for reading before going to sleep, it would lock itself as if I pressed the power button (and no, it wasn't because of the screen timeout because I have a very high timeout and whenever it locked itself it made the locking sound it normally does when you press the lock button). I guess it has to do with the position I usually hold it when I'm on my bed and about to sleep.
2. Vibration motor issues, the phone used to stop vibrating at random times, I had to give it a shake to start vibrating again, how can you explain that? How is that even possible? God, I just can't understand what was wrong, but I learned to live with it
3. Video playblack issues, it stopped playing any kind of video at random times and I had to reboot it so it could do it. For example, YouTube showed that there was a problem loading the video, Instagram videos would glitch and go black, Snapchat videos won't play, you open the video and it exits as if it has finished, Album app says "Cannot play video", Facebook videos would just show the preview and the loading would remain at zero, and so on... However, this got fixed when I updated to Marshmallow but had to live with it for at least two months until MM released.
4. Audio jack issues (first issue), when I plugged my headphones everything was okay, but when I twisted the headphones plug it would stop playing the music (twist the headphone plug, obviously not disconnecting it; let's say that you have a sort of L shaped earphones plug, you are going to watch a YouTube video so you put your phone in landscape, you rotate the earphones plug so you can hold the phone in landscape properly, phone detects as it was disconnected and stops the video).
And, finally...
5. Audio jack issues (second issue), the headphones would disconnect no matter what I do, even the slightest movement would disconnect it, this frustrates me because I listen to music A LOT, and I couldn't do that on my phone anymore. When trying to disconnect and reconnect the headphones the audio jack cracked and the plastic frame of the phone got unglued, and now I have the chrome audio jack and the plastic frame in my hands because I can't glue it back because it won't fit again.
The last issue just happened a couple of hours ago.
I am so disappointed of this phone, just when I though I have found the perfect phone for me, guess I have to try again with another brand... (not to mention I have seen in a lot of forums that this phone has a lot of issues in terms of hardware and software).
What do you think? Have you had any problems like this? Do you think I have bad luck?
What do you think I should do now?
Leave the comments, I will read them.

Never had an issue with any Xperia phone I've owned. Is your's still under warranty?

tomascus said:
Never had an issue with any Xperia phone I've owned. Is your's still under warranty?
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Click to collapse
Sadly, no. I bought it from a shop where they sell unlocked new phones, but I think that the warranty from Sony has expired.

If it was a new phone in January it has warranty. In Australia it has a two year warranty.
Sent from my D5833 using Tapatalk

Jomar Vazquez said:
What do you think? Have you had any problems like this? Do you think I have bad luck?
What do you think I should do now?
Leave the comments, I will read them.
Click to expand...
Click to collapse
In 4 years of having Xperia phones I've only every had one problem, a cracked screen. I called the service desk and they gave me an address to send it to, I had a new screen in 5 days.
I doesn't matter if the phone was second hand or sold unlocked, it still has a valid warranty (two years in Europe).
Register your phone, you will need the IMEI number.
Then call Sony service and tell them you have a fault. They will talk you though some stuff, get you to try PC Companion, then give you a fault reference number and an address to send it to.
It's worth a try.

i only had audio jack issue that makes weird sounds

Fix for 3 here
http://forum.xda-developers.com/showpost.php?p=64763489&postcount=4
Sent from my Xperia Z3 Compact using XDA Labs

I've been using Z3 Compact for about 1.5 years. Believe me man, I dropped my phone into wet cement and cement sucked the phone in, phone was covered in and out in cement for at least half an hour. You know what happened? I went home and washed it, then brushed it to get rid of the dry cement. It still works like a charm! You must be very unlucky.

Best phone I so far got in my Hands. The Camera is the only drawback, but hey, there are mods and fixes. Never had an issue with that phone, it´s a beast in terms of speed and battery, yet tiny enough to fit anywhere in. Yours´ must be a refurbished or something. I´d recommend that phone to anybody I know.

It's a great phone. I dropped this thing (with a tpu case, though) A LOT. I must admit the headphone jack went bad on me. It's short circuiting, so I bought a replacement part.

headphone jack died for me as well. had to order one and replace it. we're not alone in this, google it and you'll find it died for hundreds of people more (who use this phone a lot for music)

alexspl said:
headphone jack died for me as well. had to order one and replace it. we're not alone in this, google it and you'll find it died for hundreds of people more (who use this phone a lot for music)
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Did you replace it yourself? I'm too afraid to do it myself. You have to remove almost everything in the phone to reach the headphone jack. Could a regular cellphone repair place do this job?

l_abaurre said:
Did you replace it yourself? I'm too afraid to do it myself. You have to remove almost everything in the phone to reach the headphone jack. Could a regular cellphone repair place do this job?
Click to expand...
Click to collapse
I replaced it myself because I said screw it, if it works afterwards, then great, I'll use this phone for longer (but won't ever buy a sony phone). If not, I would've bought smth like a 1Plus X at that time (not spending 500$ on a new phone ever again, I bought the z3c in Oct 2014 when it was just released).
Ordered replacement jack from a chinese online store for 10$.
To my surprise, everything worked as before. The good thing about the components is that you don't have to weld or glue anything, it's all with contacts/sockets. And of course you need some guitar picks, tweezers and a suction cup. You can use a blowdryer instead of a heatgun like I did. Of course it won't be waterproof after that, as you can imagine, the glue on the back panel will only be good enough to stick it back on (doesn't fall afterwards, you just also heat it up a bit before putting it back).
The instructions in this video, before the 3:08 min mark is all you need to do. And then just reverse the process.
https://www.youtube.com/watch?v=jbvYl2JwWG4
Also I had great satisfaction from the fact that I did all this and actually fixed something. Process took place in March 2016, so it's been around 6months already and the headphone jack works with no flaws.
P.S. Didn't bother taking it to a cellphone service/repair center since, at least in my country, they don't have that much experience with repairing waterproof phones. Actually I think they pretty much refuse to do it. Also official Sony centers don't service phones here, hah

So, I am proud user of Z3C. After 14 Months, I've had no problems at all. Camera takes perfect photos, music is great on speakers and NC headphones or even with Sony MDR-V150. Only thing I would like to have is RAW format for photos...

Amazing device with horrible design flaws a.k.a = the jack of death
The worst part of this story is that this sh*t (the jack) got ruined after long time of use, which means: out of warranty, you will have to f*ckyourself and deal with it, because Sony give a sh*t about it and will never recognize that flaw... ever.
Workaround? BT headphones
Downside 1? Latest Radio.apk + MM = No FM radio over BT, music only.
Downside 2? Money, obviously.
Pretty sh*tty scenario for an almighty compact device.
Bottom line: If your jack is ok, dont mess with it... just remember those many customers fallen in this adventure named "Flagship".

Yay, my headphone jack is broked now. Nothing more to add; just wanting to wallow with some fellow sufferers Still in warranty so will try that approach out.

Related

G1 shocked to death today! Anything I can do?

So today I had my G1 in my pocket with headphones plugged in and listening to audio, as I often do. Then I decided to go down a short plastic slide at a kids playground in a park I was passing thru.
About half way down the slide I get this very abrupt odd sensation, as if I'm hearing and also feeling a loud pop. At first I literally thought someone threw something at me. Then suddenly I realize I must have gotten shocked from my phone. I take a look at the phone, see that it is off. I try to power it off, nothing happens. I try a different battery, still nothing. I try taking out the sim card and sd card and then try each of the batteries again. Still nothing. I'm not sure if it's off any matter, but when I was shocked, the phone had the larger Seido battery (2600mA I believe). The only thing I can get the phone to do is when I plug it into a power charger without a battery in the phone, a whine comes out of the front speaker.
So I have two questions, can anyone explain what happened to my phone which made it stop working.
And is there anything I can try to revive it? What should/shouldnt I say to Tmo if I take it to them to try getting it replaced?
Does this kind of thing happen often? I know pools and phones don't work, but I'd never heard about needing to take your phone out before going down a slide...

Going down a slide depending if its plastic or metal creates a LOT of static build up. You might have literally electrocuted your phone.

Lol when I had a Windows Mobile phone, the Tmobile WIng/htc Herald I would go to touch my phone after jumping on a trampoline and the shock would reset the phone

Owned.. Try getting a replacement.

Wow...
that's ironic man.

That's...wait for it...shocking!
Sorry for your loss.

Cooked.
Bad move having the earphones plugged in -- that's like an enormous static electricity conductor.
Just for fun, have you tried putting in the stock battery? It definitely won't turn on without *any* battery. If you are *really* lucky, you may have just cooked the chip on the battery, although this is (in my opinion) extremely unlikely (but at least worth trying -- nothing to lose).
yussef said:
So today I had my G1 in my pocket with headphones plugged in and listening to audio, as I often do. Then I decided to go down a short plastic slide at a kids playground in a park I was passing thru.
About half way down the slide I get this very abrupt odd sensation, as if I'm hearing and also feeling a loud pop. At first I literally thought someone threw something at me. Then suddenly I realize I must have gotten shocked from my phone. I take a look at the phone, see that it is off. I try to power it off, nothing happens. I try a different battery, still nothing. I try taking out the sim card and sd card and then try each of the batteries again. Still nothing. I'm not sure if it's off any matter, but when I was shocked, the phone had the larger Seido battery (2600mA I believe). The only thing I can get the phone to do is when I plug it into a power charger without a battery in the phone, a whine comes out of the front speaker.
So I have two questions, can anyone explain what happened to my phone which made it stop working.
And is there anything I can try to revive it? What should/shouldnt I say to Tmo if I take it to them to try getting it replaced?
Does this kind of thing happen often? I know pools and phones don't work, but I'd never heard about needing to take your phone out before going down a slide...
Click to expand...
Click to collapse

Thanks for the responses.
The slide was plastic.
And yes I did try with both batteries, nothing different.
I stopped in a Tmo store today, and they tried everything I tried, and had the same result. So they ordered me a new phone, I guess it was under warranty since its less than 1 year. But they told me if they find physical or water damage I will be charged $135. Think I have any reason to be concerned? I told the rep at the store what happened, but he assured me it would be fine.
I'm just surprised thing doesnt happen a bit more often. I feel like busting a Mcdonalds lady and suing someone! I just can't decide if it should be htc, tmo, or the maker of the slide?

have you tried to shock your phone again? kinda like EMS would do on a patient with no pulse? it may just shock you battery back... rub your socks on some carpet, rub your hands on balloons, or just jump on a trampoline like suggested.

yussef said:
Thanks for the responses.
The slide was plastic.
And yes I did try with both batteries, nothing different.
I stopped in a Tmo store today, and they tried everything I tried, and had the same result. So they ordered me a new phone, I guess it was under warranty since its less than 1 year. But they told me if they find physical or water damage I will be charged $135. Think I have any reason to be concerned? I told the rep at the store what happened, but he assured me it would be fine.
I'm just surprised thing doesnt happen a bit more often. I feel like busting a Mcdonalds lady and suing someone! I just can't decide if it should be htc, tmo, or the maker of the slide?
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Click to collapse
To start with, since YOU fried it, technically, there should be no warranty, so $135 is cheap to buy a new phone.
Second, if they want to detect physical damage, they'll have to very carefully slice open all the chips on the board and examine them with an electron microscope. Basically, it would cost them tens of thousands of $$ to prove that its physically damaged in order to get $135 out of you... and even then, they wouldn't be able to prove that it was due to you hitting it with static electricity or due to an internal short.

Wow. (Note to self: leave my phone on a bench or something before being forced down plastic slides with relatives/friends small children. I think kids come statically charged naturally;p )

High pitched sound when having headphones in

So I just got my Bionic today, and I tried to play some music on it. The phone's speaker is fine, but for some reason, when I plug headphones in and start playing music, I will hear a faint high pitched sound in the background. And when I press pause and the music stops, the high pitched sound will still be there for a few seconds, and then no sound.
Does anyone else have this problem? Did I just get a faulty unit? I tried with all the headphones in my house, and the same thing happens.

I'm hearing the same thing when the phone is plugged into the car dock and plugged into my car stereo. It's very faint but it is there. Seems to go away after I start playing music. It's not there when the music stops.

I'm definitely getting the same thing on my over the aux cable in my truck tried other cables too same thing
Sent from my DROID BIONIC using Tapatalk

I've got the same problem here as well. It m to new the thing I can focus on with the headphones in.

Ya this is a huge problem. My friend, who got his phone yesterday, has the same problem.as well. He is going to verizon to see about it, but it looks like to be a design defect.

I notice it, only if i have my headphones plugged in and i'm not playing music....... its not a big deal to me, because why would I have my headphones plugged in with NO music playing??

Its definitely there for me. It sounds like the type of noise that can be induced from a ground loop in the charging circuit from a car. The sound is there for me even when I do not have a charger connected through...

Not to sound crazy, but I get the exact thing happen to my G2X.
Wrong forum yes but I couldn't help but comment on this. I hear that sound when the screen is off. Goes away when screen is on.
Happens on stock and custom ROM.

>> Ya this is a huge problem ...
More of a minor annoyance in my opinion. I barely notice it.

cmhfdisker said:
>> Ya this is a huge problem ...
More of a minor annoyance in my opinion. I barely notice it.
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Alrighty, I think it's safe to say that everyone is getting this. We don't really need 5 pages of "I have this too."
I guess we'll have to wait for an update for Moto to address day-one bugs.

Add me to the list of those with this problem.
High pitched whine when listening to headphones(tried multiple headphones) through 3.5mm jack. Goes away ~3 seconds after pause playback. Only hear while playing media. Easiest to detect when media volume turned way down. and/or quiet portion of song.

This thread is being used to track % of phones that have the issue. Take a moment to reply.
High Pitch Noise Test & Stats
supportforums.motorola.com/message/467392

I sent them an E-Mail and was told to do a factory reset (which I had already done, but for another reason). I told them I did this and they then said I was the first person to mention this problem and it must be unique to my phone. I then sent them 3 links to various forums with members discussing it, many of whom had also contacted support. I told them it was a very well known problem and I was obviously not the first person to contact them. They ended our conversation by basically saying the phone has a 1 year warranty from Motorola and I may take it back to a Verizon Wireless store at any time and if they can replicate the problem, the phone will be replaced

yesterday i got bluetooh head phones from the verizon store that were 50% off and they sound great. no noise at all. i think that it might have something to do with the wire. maybe the bionic has a faulty ground because alot of people are complaining about noise with headphones.

manolith2011 said:
yesterday i got bluetooh head phones from the verizon store that were 50% off and they sound great. no noise at all. i think that it might have something to do with the wire. maybe the bionic has a faulty ground because alot of people are complaining about noise with headphones.
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Click to collapse
I use the Motorola S9-HD Bluetooth Stereo headset and it sounds great as always. It must be a problem with the wiring, but I do find it strange how the noise varies in volume a lot and when audio stops the whine stops within 2-3 seconds too. That makes me wonder if perhaps it is a software problem. Oh well who knows, once I start playing music, I can barely notice it, but for video it is a bit annoying. I may take Motorola up on their offer of returning it on their 1 year warranty if in a month or so they quietly fix the problem in the next batch of Bionics Verizon receives. There are a few people who say they don't have the problem, but I think those people are just in the group of people who can't hear sounds that are that highly pitched (like the mosquito ringtone). Perhaps in their mid 30's or older, or just not the best hearing. Anyway, it's hardly worth me returning them for the problem, and like I said, if it is fixed in the next year at any point, I will return and exchange them on Motorola's warranty

So quick dumb question. I bought my Bionic off contract / retail price, anyone know if the 14 days return vzw has only applies to subsidized phones or to full retail price phones as well? (my phone has this problem as well which is why I am wondering if I have till Thursday or longer to return it).

jstrangfeld said:
So quick dumb question. I bought my Bionic off contract / retail price, anyone know if the 14 days return vzw has only applies to subsidized phones or to full retail price phones as well? (my phone has this problem as well which is why I am wondering if I have till Thursday or longer to return it).
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Click to collapse
14 day return applies regardless of price paid. Probably the restocking fee too.
Sent from my DROID BIONIC using xda premium

The problem lies with the fm receiver. Try using titanium to freeze the FMradioservice 2.3.4. If this does not solve your problem then it is a hardware issue. I have become an avid slacker radio user and this seems to have solved it for me but, I just did it so haven't had time to really test it. Please let me know if this works for you or not. If you are not rooted then there is no solution for you other than to become rooted.
Sent from my DROID BIONIC using xda premium

I have this too

yutzyscott said:
The problem lies with the fm receiver. Try using titanium to freeze the FMradioservice 2.3.4. If this does not solve your problem then it is a hardware issue. I have become an avid slacker radio user and this seems to have solved it for me but, I just did it so haven't had time to really test it. Please let me know if this works for you or not. If you are not rooted then there is no solution for you other than to become rooted.
Sent from my DROID BIONIC using xda premium
Click to expand...
Click to collapse
According to a user over on the motorola support forums:
"Freezing FMRadioService does nothing."

Droid 4 Shutting Off Randomly

About a week ago my D4 started to randomly shut off. Opening the keyboard, using Dolphin, or just sitting in my pocket. I am unable to turn it back on without plugging it in to a charger, like it needs a jump or something. Once it fires back up, it says I have plenty of battery. The only other thing I see is when I plug it in but don't turn it on, it says it has 0-5% battery. It is rooted with safestrap and Eclipse installed but I've been running the stock version because some things weren't working quite right in Eclipse. Iv'e seen some posts say it could be a battery problem. Others say to factory reset or SBF. I'm going to give these a try but does anyone else have any ideas? I bought it off ebay a month ago and I'm worried they might not honor the warranty being purchased second hand. Luckily I still hadn't sold my trusty D3, but I dowant to get the D4 back in operation.

I've seen this problem with a few other of my older keyboard phones and it was always a hardware issue. I bet a ribbon has pressure applied to it so that the system briefly doesn't detect a battery...

xredjokerx said:
I've seen this problem with a few other of my older keyboard phones and it was always a hardware issue. I bet a ribbon has pressure applied to it so that the system briefly doesn't detect a battery...
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Click to collapse
I figured something like that. Weird thing is every once in a while if I plug it in to the charger it will show 5% battery, then go up to 10% after about 20 minutes, then suddenly shoot up to 100%. The phone would work fine off the charger for about a half hour then die, rinse and repeat. So it is charging but only like 5% then it will show 100%. I'm probably just going to bring it in and hopefully get a replacement.

Well I ended up calling Verizon and they are going to send a replacement, no questions asked. Apparently it doesnt matter if you bought the phone second hand, they will still honor the warranty (or I got just the right CSR). Case closed.

Really? They told me to f* off last time I called about warranty off a phone from cl... lol

I was guessing they were going to tell me to F off as well since most people were saying that's what they do when you try to get a warranty replacement on a second hand phone. It was literally the best experience I've ever had calling any customer service line. Told him my phone wouldn't stay on, he said he was going to talk to an engineer, next thing I know he's asking for my address. Win!

interesting.. will call tomorrow (my earpiece speaker crackles) >_>

Just got to get the right person to answer. My guy actually sounded like he was based in the US, not Kazakhstan. I told the person on the phone my story and that I had already gone to an authorized retailer (which I did) and that my phone wouldnt stay on. Put me on hold for a minute, came back and said were going to get a warranty replacement out. What may have helped is that I had my D3 active on my line and D4 was deactivated, so maybe they couldnt look up the info that would flag it as not from original buyer.

xredjokerx said:
interesting.. will call tomorrow (my earpiece speaker crackles) >_>
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Click to collapse
Mine does this too. Not all the time, just enough to irritate me. I've been putting off calling in to get a replacement because I'm worried whatever they send me will have more problems than just a crackling ear piece.

kwyrt said:
Mine does this too. Not all the time, just enough to irritate me. I've been putting off calling in to get a replacement because I'm worried whatever they send me will have more problems than just a crackling ear piece.
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My old one crackles as well. I"ll let you know if the new one does, comes in tomorrow.

any update on this??
my rear speaker is clicking during certain music outputs, like when I'm playing Lane Splitter

xredjokerx said:
any update on this??
my rear speaker is clicking during certain music outputs, like when I'm playing Lane Splitter
Click to expand...
Click to collapse
Whoops forgot to update. New phone definitely has less crackle. Old one was very noticeable, new one has little to no crackle. Only thing was it wasn't updated when I got it, had to manually go in and have it update to 219. I don't use the rear speaker very often but I don't remember it having a cracking sound. All in all there are no issues with it

One Plus 5= Great hardware specs, lousy build quality and horrible customer service

I had a Pixel XL that I wasn't happy with for a number of reasons, the most serious being that the phone ran way too hot and shut down on me several times when I was using the GPS on hot summer days leaving me stranded for hours since the phone wouldn't run for more than a minute and I needed GPS to get home. Google and Pixel Support consider this completely normal and acceptable behavior for the phone I paid a thousand dollars for but I was less than thrilled. Based on the glowing reviews, impressive hardware specs and more reasonable price I thought I would be much happier with a OnePlus 5. At this point, I actually wish that I had kept my Pixel XL.
Right out of the box I noticed something that wasn't right--3.5mm headphone plugs wouldn't snap into the headphone jack on my OnePlus 5. I tried headphones by Beats, Bose and Skullcandy and also purchased two plug adaptors on Amazon from different companies so I had a total of five standard 3.5mm headphone plugs, none of which would snap into the headphone jack. Multiple people complained about the same issue on the One Plus 5 Community Support Thread. I've owned a whole lot of Android phones of varying quality over the years but the only other phone I ever owned that had a headphone jack with the same issue cost me $30. The headphone plug was held in place by nothing but pressure. This worked fine for about three months then inevitably the connection loosened and wired headphones became unusable because any phone movement created audio distortion. I bought a Bluetooth adaptor.
I wasn't happy with the sound quality on Bluetooth--there were persistent sound dropouts that were annoying but I encountered a more serious issue--when Bluetooth was enabled on my OP5 LTE mobile data was completely disabled. Unless I had a WiFi connection no app that required a data connection worked. Turning off Bluetooth didn't restore mobile data either--I had to turn off Bluetooth and reboot the phone to get my mobile data back again. But since the headphone jack was bad I needed to use Bluetooth to listen to music and when I enabled Bluetooth the whole thing started over and I had no mobile data again.
I was told this was not normal behavior (I never had to use Bluetooth before) so I clean flashed the latest build of OOS and fresh installed all of my apps instead of restoring them from a Google cloud backup to ensure that the OP5 got a clean start and was set up like new. This didn't fix my Bluetooth/mobile data problem but now I also had a brand new issue--no GPS. I live in a large city and have never had a problem getting an immediate GPS signal on any phone. But the OP5 couldn't connect to GPS and Maps was offline. I drove around to different locations throughout the city for over an hour with Maps unable to get a GPS signal and offline for the entire time. Yes, location settings were set to High Accuracy. Yes, I tried a different GPS program--Co-Pilot which also couldn't connect to GPS and stayed offline.
Then I contacted OnePlus Support which is an experience I wouldn't wish upon my worst enemy and was so frustrating and surreal I felt like I was trapped in a Franz Kafka novel. OnePlus support said I couldn't return my OP5 since I had owned it for more than 15 days and refused to acknowledge that there was actually a manufacturer's warranty in addition to the return policy. I got so angry I was probably screaming, my head was pounding and I hung up. Ten minutes later when I had calmed down I called OnePlus Support again, spoke to an entirely different person and encountered exactly the same issue--the person I spoke to said I couldn't get my phone repaired or exchanged because it was beyond the 15-day window.
I purchased insurance so I called Assurant and explained that OnePlus was refusing to honor the manufacturer's warranty. Assurant told me I couldn't file a claim with them because the insurance didn't cover anything that was supposed to be covered under the manufacturer's warranty and since my phone was defective rather than damaged and still under warranty there was nothing they could do. I should have just had an "accident" with my phone, paid the deductible and gotten a replacement from Assurant but instead, I called OnePlus for the third time.
The person I spoke to insisted that the problem I was having with the headphone jack was because I was using OMTP headphones and the OP5 had a CTIA jack. She wanted me to send OnePlus pictures of all the headphones I had tried and suggested that I purchase the official OnePlus Headphones to ensure compatibility. For those who don't know audio only headphones are neither OMTP or CTIA and should work with either type of jack. OMTP and CTIA are incompatible standards for headphones that have 4 rings on the 3.5mm jack, one of which is for a microphone function. I tried to explain that my issue with the headphone jack had nothing to do with OMTP and CTIA and that I actually considered not having a GPS signal a more pressing problem but I got nowhere. I asked to speak to a supervisor and got nowhere with that person either, lost my temper and hung up again.
Ten minutes later I called OnePlus Support again, argued with the support person again, demanded to speak to a supervisor again. I finally got this supervisor to acknowledge that there was supposed to be a manufacturer's warranty on my OP5 in addition to the 15-day return policy. It took two hours of talking with multiple people at OnePlus Support to get anyone to acknowledge the existence of a manufacturer's warranty. The supervisor emphasized that my phone would be inspected by their service center and that if OnePlus didn't agree that my phone was defective I would have the option of paying the full cost of repairs or paying to have my phone shipped back to me. She acted like sending the phone back to them would probably be pointless unless I was willing to pay to have it repaired. Then she reluctantly asked me for a lot of information to initiate an RMA--the phone's IMEI Number, date of purchase, place of purchase, order number, my e-mail address and phone number--then after asking for all of this information said I should initiate an RMA through the OnePlus website instead and hung up on me.
I initiated the RMA. The RMA was approved that same day but it was two additional days before I received instructions to send my phone to an authorized service center in Texas at my own expense via UPS or FedEx with tracking and insurance. That cost me $30.
I had my OP5 for four months. I'm skeptical that the phone will actually be repaired because from a cost perspective repairing it makes no sense. If there's a hardware problem on the motherboard then the entire motherboard needs to be replaced. The motherboard is 70% of the cost of the phone and when you add in labor it ends up costing roughly the same to completely replace the phone. Since my OP5 is in RMA I'm stuck using my old Nexus 6P. Maps immediately connects to GPS on the 6P with no issues and several people I have spoken to say the call quality is much better than on the OP5.
I'm sure a lot of people here love their OP5 but it has probably the worst physical build quality of any phone I have ever owned that cost me more than $100 dollars. In addition to the bad headphone jack out of box, the USB charging port also feels like something you would find on a $30 phone. When you insert a cable the port feels soft compared to other phones and like something that won't hold up under extended use. Then there are the buttons which aren't at all tactile or solid or the alert slider which feels like it's equally low quality. The cheapest Samsung phone on the market has much better build quality than the OP5. After the OP5 had been out for less than a month people were already reporting that their USB Port was loose and the phone would only charge if the cord was inserted just right and that their power buttons had become soft and mushy. Imagine how well these parts are going to hold up after the phone is a year old?
When you add the fact that two years in a row OnePlus screwed customers who purchased their Spring flagship phone by discontinuing it after 4 months so they could put out a superior T version in Fall, the fact that OOS is easily the most unstable and buggy stock operating system that you will find on any Android phone, the poor build quality and unbelievably bad customer service--the OnePlus 5 is probably the worst $710.94 that I have ever spent. That was the purchase price including car charger, phone insurance, and shipping. For that kind of money, I definitely didn't expect to be using my Nexus 6P again after 4 months.

jhs39 said:
I had a Pixel XL that I wasn't happy with for a number of reasons, the most serious being that the phone ran way too hot and shut down on me several times when I was using the GPS on hot summer days leaving me stranded for hours since the phone wouldn't run for more than a minute and I needed GPS to get home. Google and Pixel Support consider this completely normal and acceptable behavior for the phone I paid a thousand dollars for but I was less than thrilled. Based on the glowing reviews, impressive hardware specs and more reasonable price I thought I would be much happier with a OnePlus 5. At this point, I actually wish that I had kept my Pixel XL.
Right out of the box I noticed something that wasn't right--3.5mm headphone plugs wouldn't snap into the headphone jack on my OnePlus 5. I tried headphones by Beats, Bose and Skullcandy and also purchased two plug adaptors on Amazon from different companies so I had a total of five standard 3.5mm headphone plugs, none of which would snap into the headphone jack. Multiple people complained about the same issue on the One Plus 5 Community Support Thread. I've owned a whole lot of Android phones of varying quality over the years but the only other phone I ever owned that had a headphone jack with the same issue cost me $30. The headphone plug was held in place by nothing but pressure. This worked fine for about three months then inevitably the connection loosened and wired headphones became unusable because any phone movement created audio distortion. I bought a Bluetooth adaptor.
I wasn't happy with the sound quality on Bluetooth--there were persistent sound dropouts that were annoying but I encountered a more serious issue--when Bluetooth was enabled on my OP5 LTE mobile data was completely disabled. Unless I had a WiFi connection no app that required a data connection worked. Turning off Bluetooth didn't restore mobile data either--I had to turn off Bluetooth and reboot the phone to get my mobile data back again. But since the headphone jack was bad I needed to use Bluetooth to listen to music and when I enabled Bluetooth the whole thing started over and I had no mobile data again.
I was told this was not normal behavior (I never had to use Bluetooth before) so I clean flashed the latest build of OOS and fresh installed all of my apps instead of restoring them from a Google cloud backup to ensure that the OP5 got a clean start and was set up like new. This didn't fix my Bluetooth/mobile data problem but now I also had a brand new issue--no GPS. I live in a large city and have never had a problem getting an immediate GPS signal on any phone. But the OP5 couldn't connect to GPS and Maps was offline. I drove around to different locations throughout the city for over an hour with Maps unable to get a GPS signal and offline for the entire time. Yes, location settings were set to High Accuracy. Yes, I tried a different GPS program--Co-Pilot which also couldn't connect to GPS and stayed offline.
Then I contacted OnePlus Support which is an experience I wouldn't wish upon my worst enemy and was so frustrating and surreal I felt like I was trapped in a Franz Kafka novel. OnePlus support said I couldn't return my OP5 since I had owned it for more than 15 days and refused to acknowledge that there was actually a manufacturer's warranty in addition to the return policy. I got so angry I was probably screaming, my head was pounding and I hung up. Ten minutes later when I had calmed down I called OnePlus Support again, spoke to an entirely different person and encountered exactly the same issue--the person I spoke to said I couldn't get my phone repaired or exchanged because it was beyond the 15-day window.
I purchased insurance so I called Assurant and explained that OnePlus was refusing to honor the manufacturer's warranty. Assurant told me I couldn't file a claim with them because the insurance didn't cover anything that was supposed to be covered under the manufacturer's warranty and since my phone was defective rather than damaged and still under warranty there was nothing they could do. I should have just had an "accident" with my phone, paid the deductible and gotten a replacement from Assurant but instead, I called OnePlus for the third time.
The person I spoke to insisted that the problem I was having with the headphone jack was because I was using OMTP headphones and the OP5 had a CTIA jack. She wanted me to send OnePlus pictures of all the headphones I had tried and suggested that I purchase the official OnePlus Headphones to ensure compatibility. For those who don't know audio only headphones are neither OMTP or CTIA and should work with either type of jack. OMTP and CTIA are incompatible standards for headphones that have 4 rings on the 3.5mm jack, one of which is for a microphone function. I tried to explain that my issue with the headphone jack had nothing to do with OMTP and CTIA and that I actually considered not having a GPS signal a more pressing problem but I got nowhere. I asked to speak to a supervisor and got nowhere with that person either, lost my temper and hung up again.
Ten minutes later I called OnePlus Support again, argued with the support person again, demanded to speak to a supervisor again. I finally got this supervisor to acknowledge that there was supposed to be a manufacturer's warranty on my OP5 in addition to the 15-day return policy. It took two hours of talking with multiple people at OnePlus Support to get anyone to acknowledge the existence of a manufacturer's warranty. The supervisor emphasized that my phone would be inspected by their service center and that if OnePlus didn't agree that my phone was defective I would have the option of paying the full cost of repairs or paying to have my phone shipped back to me. She acted like sending the phone back to them would probably be pointless unless I was willing to pay to have it repaired. Then she reluctantly asked me for a lot of information to initiate an RMA--the phone's IMEI Number, date of purchase, place of purchase, order number, my e-mail address and phone number--then after asking for all of this information said I should initiate an RMA through the OnePlus website instead and hung up on me.
I initiated the RMA. The RMA was approved that same day but it was two additional days before I received instructions to send my phone to an authorized service center in Texas at my own expense via UPS or FedEx with tracking and insurance. That cost me $30.
I had my OP5 for four months. I'm skeptical that the phone will actually be repaired because from a cost perspective repairing it makes no sense. If there's a hardware problem on the motherboard then the entire motherboard needs to be replaced. The motherboard is 70% of the cost of the phone and when you add in labor it ends up costing roughly the same to completely replace the phone. Since my OP5 is in RMA I'm stuck using my old Nexus 6P. Maps immediately connects to GPS on the 6P with no issues and several people I have spoken to say the call quality is much better than on the OP5.
I'm sure a lot of people here love their OP5 but it has probably the worst physical build quality of any phone I have ever owned that cost me more than $100 dollars. In addition to the bad headphone jack out of box, the USB charging port also feels like something you would find on a $30 phone. When you insert a cable the port feels soft compared to other phones and like something that won't hold up under extended use. Then there are the buttons which aren't at all tactile or solid or the alert slider which feels like it's equally low quality. The cheapest Samsung phone on the market has much better build quality than the OP5. After the OP5 had been out for less than a month people were already reporting that their USB Port was loose and the phone would only charge if the cord was inserted just right and that their power buttons had become soft and mushy. Imagine how well these parts are going to hold up after the phone is a year old?
When you add the fact that two years in a row OnePlus screwed customers who purchased their Spring flagship phone by discontinuing it after 4 months so they could put out a superior T version in Fall, the fact that OOS is easily the most unstable and buggy stock operating system that you will find on any Android phone, the poor build quality and unbelievably bad customer service--the OnePlus 5 is probably the worst $710.94 that I have ever spent. That was the purchase price including car charger, phone insurance, and shipping. For that kind of money, I definitely didn't expect to be using my Nexus 6P again after 4 months.
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jesus christ this is the biggest complaint summary i've read lol.
Sorry to hear about your customer service experience, however regarding the * worst build quality ever * i think you are kinda overreacting.
* OOS is easily the most unstable and buggy stock operating system that you will find on any Android phone * it's a stock google feeling with no bugs whatsoever man .. imo you should be better off buying an S8 or something will fit your needs

ROFL omg that is hysterical. I mean i guess there always has to be someone that feels this way. Someone has a bad experience with a phone and the insane embellishment of even things that AREN'T an issue get dragged into it? "Worst build quality"? "Easily the most unstable and buggy OS that you will find on any Android phone"? Love when people are so pissed off that they start *****ing and complaining about things that aren't even a thing. If GPS is so important, and you've had such issues in the past with GPS on a phone, just but a GPS for your car and be done with it.

tldr

Maybe an iPhone or Galaxy would suit you better.

I have to agree with everyone above. Maybe get an iPhone if you want all the thinking done for you before you even buy it. A phone like OnePlus is barebones goodness. all the things you need with the power you want. that is oneplus. I personally bought it because i dont need useless features like no bezels, wireless charging, waterproofing, super fancy camera (no smartphone will have a good camera ever. PERIOD. Simple physics, not enough light can get inside those tiny lenses. Again simple physics.) But i did want a phone that was no nonsense, cant believe headphones jacks are a dying breed. Some of us have nice 3.5mm headphones wed like to use, and with how oneplus charges, itd be a shame to choose between charging and headphones when u want both. Especially with the long cable you can buy on the website, which i have bought and is amazing. Go with the iPhone, i hear the SE is good.

Mate, just go and buy a Galaxy or an iPhone if you're going to be so squirmish. Can't believe you're calling what is probably the best close-to-stock ROM "unstable and buggy" and the build quality "the worst". Buying a phone such as this at the price point it's at and complaining about it as if its the crappiest thing available os completely unnecessary.

:Well this guy didn't like the pixel XL either, so I think he should start his own phone company, design his own phone and his own OS, then he will probably post a thread here even complaining about that... BTW I stopped reading his book at the 3.5mm comments

Spliffman1 said:
:Well this guy didn't like the pixel XL either, so I think he should start his own phone company, design his own phone and his own OS, then he will probably post a thread here even complaining about that... BTW I stopped reading his book at the 3.5mm comments
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???? Idk what phone he would like? Maybe Essential? That would solve the 3.5 problem? Camera crashes so frequently you won't even be able to take pictures, so that's a problem solved.

Whoa just take it easy man!View attachment 4330653

roba93 said:
jesus christ this is the biggest complaint summary i've read lol.
Sorry to hear about your customer service experience, however regarding the * worst build quality ever * i think you are kinda overreacting.
* OOS is easily the most unstable and buggy stock operating system that you will find on any Android phone * it's a stock google feeling with no bugs whatsoever man .. imo you should be better off buying an S8 or something will fit your needs
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Click to collapse
If you go onto the official One Plus Community Support Thread there are dozens of people reporting issues every day and almost all of them are from people who don't know how to deal with the bugs in OOS which is way closer to the quality of a custom ROM than stock Android. On 3 different builds of OOS I had huge idle battery drain out of nowhere. All 3 times it wasn't a rouge app it was a system wakelock in OOS that suddenly decided to go wiggy. It was a completely different wakelock each time and the only way I could fix the problem was by doing a complete factory reset each time, after which OOS ran normally again.
On the official community support thread and also on the XDA thread for OOS builds people think problems like battery drain are caused by specific builds of OOS but they're not. OOS is buggy and unstable and can start acting up on any build. OOS seems to be particularly unstable if you run pure stock and update OTAs using the OOS update function judging by the huge spike in reports of issues on the official support thread after literally every single update of OOS.
OOS is also modded far more than you seem to think. People frequently run AOSP ROMs because they are closer to stock Android than the ROM that comes with their phone. AOSP ROMs are created from Android code released by Google for developers. On every single phone I have previously owned when a developer created a kernel for a specific phone it worked on the stock ROM or on AOSP ROMs. That's not the case with OOS. A kernel written for OOS is incompatible with AOSP ROMs and will boot loop the phone. A kernel written for AOSP which is pure Android code is incompatible with OOS and will boot loop the phone. If OOS was actually close to stock Android we would have Oreo already.

jhs39 said:
If you go onto the official One Plus Community Support Thread there are dozens of people reporting issues every day and almost all of them are from people who don't know how to deal with the bugs in OOS which is way closer to the quality of a custom ROM than stock Android. On 3 different builds of OOS I had huge idle battery drain out of nowhere. All 3 times it wasn't a rouge app it was a system wakelock in OOS that suddenly decided to go wiggy. It was a completely different wakelock each time and the only way I could fix the problem was by doing a complete factory reset each time, after which OOS ran normally again.
On the official community support thread and also on the XDA thread for OOS builds people think problems like battery drain are caused by specific builds of OOS but they're not. OOS is buggy and unstable and can start acting up on any build. OOS seems to be particularly unstable if you run pure stock and update OTAs using the OOS update function judging by the huge spike in reports of issues on the official support thread after literally every single update of OOS.
OOS is also modded far more than you seem to think. People frequently run AOSP ROMs because they are closer to stock Android than the ROM that comes with their phone. AOSP ROMs are created from Android code released by Google for developers. On every single phone I have previously owned when a developer created a kernel for a specific phone it worked on the stock ROM or on AOSP ROMs. That's not the case with OOS. A kernel written for OOS is incompatible with AOSP ROMs and will boot loop the phone. A kernel written for AOSP which is pure Android code is incompatible with OOS and will boot loop the phone. If OOS was actually close to stock Android we would have Oreo already.
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Oos is far more stable than any AOSP build currently out ask the devs aswel, out. Ive been running stock oos and different AOSP roms and hands down oos is more stable, i think you should start Your own ROM and make it as glorious as possible. Oos is Both stable and battery friendly, Just buy an iPhone already, people like you make discussions pointless.

Eric214 said:
ROFL omg that is hysterical. I mean i guess there always has to be someone that feels this way. Someone has a bad experience with a phone and the insane embellishment of even things that AREN'T an issue get dragged into it? "Worst build quality"? "Easily the most unstable and buggy OS that you will find on any Android phone"? Love when people are so pissed off that they start *****ing and complaining about things that aren't even a thing. If GPS is so important, and you've had such issues in the past with GPS on a phone, just but a GPS for your car and be done with it.
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I've never had problems with GPS on any Android phone before the OP5. The problem on the Pixel XL wasn't GPS specific. The Pixel XL runs too hot all the time. Problems with overheating are so common that if you contact Pixel Support they will email you a full page of all the things that can cause the Pixel XL to overheat that Google considers normal.
The problems with the GPS, Bluetooth and Mobile Data on my OP5 are hardware related. The phone behaves exactly the same way with exactly the same issues on stock OOS or on an AOSP or LOS ROM.
As for build quality I've never owned any phone before the OP5 where the headphone jack was unusable after 3 months. The headphone jacks on my Samsung Galaxy S3 and Nexus 6P still function perfectly and those are much older phones.

MrWilsonxD said:
Maybe an iPhone or Galaxy would suit you better.
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Any phone that didn't need to be RMAd after 4 months of light use would suit me better.

ShehzBurger said:
Mate, just go and buy a Galaxy or an iPhone if you're going to be so squirmish. Can't believe you're calling what is probably the best close-to-stock ROM "unstable and buggy" and the build quality "the worst". Buying a phone such as this at the price point it's at and complaining about it as if its the crappiest thing available os completely unnecessary.
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My brand new OP5 was unusable and needed to be returned under warranty after 4 months. What part of that sentence suggests to you that the OP5 is a well made phone? Literally the only phone I have ever owned that needed to be replaced under warranty or insurance other than my wonderful OP5 was a Galaxy that fell in the bathtub.

Spliffman1 said:
:Well this guy didn't like the pixel XL either, so I think he should start his own phone company, design his own phone and his own OS, then he will probably post a thread here even complaining about that... BTW I stopped reading his book at the 3.5mm comments
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Click to collapse
If you didn't bother to read the actual post then how exactly are you qualified to comment on what I wrote? If you're that lazy and disinterested why waste anyone's time by making a post that has no value other than to demonstrate that you need to offer an opinion even if you actually have nothing to say?

MrWilsonxD said:
???? Idk what phone he would like? Maybe Essential? That would solve the 3.5 problem? Camera crashes so frequently you won't even be able to take pictures, so that's a problem solved.
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I'd really like a phone that works for more than 4 months. That would be a nice start.

I really love all of the apologists in XDA. Let's see: I spent $700 on a phone that didn't last 4 months. I experienced amazingly awful customer service. And you people act as if I have unreasonably high expectations and should be thrilled and honoured to own a phone that I can't even use. If the OP5 is such a fantastic phone then why the hell am I typing this message on a Nexus 6P that I never thought I would be using again?

Why are you guys feeding the troll? I've had mine since release and this description is just not correct. Must be a user with his thumb in the middle of his hand.

S10 rattling

This is gonna be a bit long, so please bare with me.
So, I have an S10 that I bought a day or two after christmas. I got mine at an equivalent Big W or Walmart for about 45% off the launching price. It was the first batch of the S10 to be made btw. It was flawless up until today I guess. I noticed that something was rattling. Only when I shake it back and forth, side to side still rattles, but not much. I covered the buttons with my fingers and shook it just to make sure it wasnt the buttons, it wasnt. So I took out the sim tray, and noticed the noise got louder. After not knowing what it is, I googled it up, and found many threads pointing towards it could be the cameras a.k.a the OIS. So I opened the camera app with the main lens and shook it again, it got quieter, only by a hair. Literally, it was barely any quieter, I switched to the tele lens and found the same results, it only got quieter by a hair. Switching to the ultrawide and the noise became normal, normal as in the noise didnt soften as the other 2 lens. Ive also looked online that Samsung would refuse a replacement. But heres the thing, it also affects video and audio recording, granted I doubt that anyone would shake their phones while recording lol. The point is, it affects the user experience. If it didnt, Id try to get over it. The warranty policy for the place where I got is a bit more strict than other vendors. The policy is if you buy a discounted phone with them, the device will not be eligible for a replacement, if anything goes wrong. The device will only be eligible for repairs under warranty. Which is my case. I looked for videos online, and they have similar problems. However, mine seems quite louder than the ones on Youtube. This really bugs me. Im the type of person that if I find a defect or imperfection, I couldnt get over it. (-_-) Any suggestions on what I should do? The current situation prevents me from going outside my house :/ Ill attach a couple of clips below. One is showing the phone, the other one while recording.
Oh, and yesterday I left my phone on my wireless charger and when I checked again, it wont charge. The phone says its charging, but the number wasnt going up. It was really hot too for some reason (45c). So I tried the wired method, using the stock charger. Again, it wouldnt charge, it got hot also. Ive done a restart before I tried charging with the cable. So I shut it down, and let charge using the cable. The next day it was fine. Ive installed One UI 2.1 the hour it got released, so I doubt its a software issue. Im pointing this out because we know that the S10 lineup has a non-replaceable charging port. This is where my warranty policy comes into play again. -_-
Thanks if you read it all through, and (if) replying. Im torn at this point..

The rattle is normal. That's indeed just the OIS you are hearing rattle. Every phone I had with OIS did this

Ripthulhu said:
The rattle is normal. That's indeed just the OIS you are hearing rattle. Every phone I had with OIS did this
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Then why didn't it rattle out of the box? I never dropped my phone.

Jt380p said:
Then why didn't it rattle out of the box? I never dropped my phone.
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It's normal don't worry about it. In order for your camera to take steady videos while recording your camera moves in accordance to your movement so the image on your screen is not shaky. The noise you hear is actually the camera moving when you shake it. Also who the f shakes their phone? Leave it well and truly alone this is the way the phone is designed. If you still don't understand it take the phone back and get something else. But then again a lot of new phones have this now.

Jt380p said:
This is gonna be a bit long, so please bare with me.
So, I have an S10 that I bought a day or two after christmas. I got mine at an equivalent Big W or Walmart for about 45% off the launching price. It was the first batch of the S10 to be made btw. It was flawless up until today I guess. I noticed that something was rattling. Only when I shake it back and forth, side to side still rattles, but not much. I covered the buttons with my fingers and shook it just to make sure it wasnt the buttons, it wasnt. So I took out the sim tray, and noticed the noise got louder. After not knowing what it is, I googled it up, and found many threads pointing towards it could be the cameras a.k.a the OIS. So I opened the camera app with the main lens and shook it again, it got quieter, only by a hair. Literally, it was barely any quieter, I switched to the tele lens and found the same results, it only got quieter by a hair. Switching to the ultrawide and the noise became normal, normal as in the noise didnt soften as the other 2 lens. Ive also looked online that Samsung would refuse a replacement. But heres the thing, it also affects video and audio recording, granted I doubt that anyone would shake their phones while recording lol. The point is, it affects the user experience. If it didnt, Id try to get over it. The warranty policy for the place where I got is a bit more strict than other vendors. The policy is if you buy a discounted phone with them, the device will not be eligible for a replacement, if anything goes wrong. The device will only be eligible for repairs under warranty. Which is my case. I looked for videos online, and they have similar problems. However, mine seems quite louder than the ones on Youtube. This really bugs me. Im the type of person that if I find a defect or imperfection, I couldnt get over it. (-_-) Any suggestions on what I should do? The current situation prevents me from going outside my house :/ Ill attach a couple of clips below. One is showing the phone, the other one while recording.
Oh, and yesterday I left my phone on my wireless charger and when I checked again, it wont charge. The phone says its charging, but the number wasnt going up. It was really hot too for some reason (45c). So I tried the wired method, using the stock charger. Again, it wouldnt charge, it got hot also. Ive done a restart before I tried charging with the cable. So I shut it down, and let charge using the cable. The next day it was fine. Ive installed One UI 2.1 the hour it got released, so I doubt its a software issue. Im pointing this out because we know that the S10 lineup has a non-replaceable charging port. This is where my warranty policy comes into play again. -_-
Thanks if you read it all through, and (if) replying. Im torn at this point..
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Hey its the back camera sensor, which offers variable focus aperture(I think), there is a mechanical part, you can also hear a mechanical sound when u open camera app, or switch (f1.8-2.4 in pro mode.

applicationz said:
Hey its the back camera sensor, which offers variable focus aperture(I think), there is a mechanical part, you can also hear a mechanical sound when u open camera app, or switch (f1.8-2.4 in pro mode.
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I can hear the aperture change I'm aware of that. It's just the OIS just rattled out of the blue.

Just checked and indeed, mine does exactly the same. My old S9+ also did this, however I only noticed after it broke (random boot loops every few weeks after a reset).
Appears from what people are saying, this is normal, so don't worry

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