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Hello. I bought a galaxy note on 28th november. After only 2 weeks of absolutely normal and careful use, my screen is scratched and broken. Ok, it is a small crack, but it is not good.
It never fell and it never hit anything. After only 2 days, i noticed some scratchs and some other came in the days after. Then, the part of the screen between the upper edge and the speaker broke in two, with a crack (small, 5mm but still a crack) going from the edge to the speaker. I can't post a photo as i sent it back to samsung for repairs (it had also display issues). Do you know a reason for it? It should be gorilla glass, and i only kept it in my pockets without anything inside apart the smartphone. Do you think samsung will repair it since it happened during normal use after ONLY 2 weeks? I'm really annoyed and disappointed.
Anyone experiencing glass resistance issues?
Thanks
Call samsung and send it in they will fix it..
Sent from my SPH-D710 using Tapatalk
Yes, i did it and i'm waiting, and i also adressed the lines issue and the green/banded screen, but i am in italy and i'm not sure if it is covered by warranty, it should: they can say i broke it.
The Corning Gorilla Glass was one reason I went with the SGS2.
The other reason was fear of provoking the wrath of God for having such a sensationally beautiful device (the Note). It's an awesome device, really.
But God smote those who worshiped a golden calf, too.
lol Sorry, I'm not really a religious fanatic. But yeah, sucks about your screen. Hope Sammy fixes that one up for you.
Welcome Nickelsilver and please don't take this personally and in NO way I'm defending Samsung or the Note but I have to say the neither scratches or dents/cracks come by their own.
They just don't happen/appear magically by themselves on the phone's screen/body. Maybe someone is messing with you Note without you knowing it?
E.g: I have 1mm small and barely noticeable scratch on the top left corner which I suspect it came from the ONLY 1 time my Note slipped from the passenger's seat and fell in the gap between the passenger's door/seat.
I went through 3 screens on my dell streak. Now that I have the note which is even bigger I was so cautious I treated it like a delicate fragile little flower. Needless to say after 2 weeks I noticed what appeared to be a scratch going up from the bottom middle halfway up. Turns out this is not a magical scratch that sprang out of nowhere but an actual crack on the outer glass screen. I have never dropped it but perhaps it was somehow flexed.
No warranty of course. I have ordered the glass itself from overseas and when it gets here in a month I suppose I will try replacing that piece individually as its only the outer glass that seems cracked. Hopefully they do not glue the screens together like they did in the streak ><
Another boring witch hunt thread (yawn)
Gaugerer said:
Another boring witch hunt thread (yawn)
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To OP: im sorry to hear that....hope samsung can fix it for you quick.
Ps. Dont listen and worry about this guy...he thinks only his opinions are important and others experiences are just JUNKS and BORING! Not sure why he would even bother to reply, if they really bores him that much. Maybe he really thinks that he BOOFY the witch hunter or something
Plus.. He forgot that he has also once posted a question regarding to his screen problem too here on the forum.
Gorilla glass is bull****. I had dell 5 streak, and I changed the screen more than 5 times. Little drop will result in screen loss. Do not depend on gorilla glass.
My Samsung Galaxy Note are broke
Yesterday I was knocked out of the hands under my 40 days old Samsung Galaxy Note, the cover glass is cracked along its entire length as a spider's web, while the LCD screen is not damaged, that still works, receiving the touch command. The solution I found in the orders of the new protective glass over eBay. Maybe that was too much angry because it happened to me, but NOTE is too amazing, and I somehow survive.. I'll let it be when we come new safety glass
I do not think this is a witch hunt. More of an informative thread on one weakness to an otherwise amazing device. It may be that until an indestructive clear glass is created that we will continually face this on any large phone. Anything this large will flex easily and likely crack. One thing Samsung definately did right was not glue the glass to the LCD behind it. I put a clear screen cover over mine and you cant even see the crack anymore. Were this a dell streak you would have half of your screen blacked out.
This is definitely the best mobile device out there in my opinion, people should just be extremely cautious with where they carry it. Mine most likely cracked in my pocket from slight flexing.
The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
If the glass is breaking frequently on the notes,then I wonder if they really have Gorilla glass.
noteworthy said:
The glass on the note shouldn't break even when flexed unless it's not Gorilla glass.
Gorilla glass is not only scratch resistant,it is also shatter resistant.
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Not proof.
Croak said:
Not proof.
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I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!
noteworthy said:
I know this is not 100% proof but look at this demonstration.
http://www.youtube.com/watch?v=MYaQnvVwStc&feature=player_embedded#!
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That demonstration glass at the beginning of the video is about 3 times thicker than what Samsung uses on the Note/Galaxy S2/Galaxy S SAMOLED panels. And it's quite a bit smaller, height/width wise (it's about iPhone 4 sized).
Thickness makes a significant difference in flexibility and shatter resistance. Which is off on a tangent, because the main reason Samsung and others uses GG and similar techniques is not for shatter resistance.
It's almost entirely for the combination of higher scratch resistance vs metals (all bets are off with sand particles) and a better tactile feel (it's smoother) than non-treated glass.
Sure it may not be as thick on the note but you are never going to flex the phone anywhere as much as that demonstration.
My point is that if it is gorilla glass,it shouldn't be that easy to crack the screen given the abuse that it is supposed to be able to take.
All these? Gorilla Glass
And all these? Gorilla Glass
How about all these? Gorilla Glass
Or maybe all these? Gorilla Glass
It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices
captainhakan said:
It's been 10 days since i bought "the Note". I dropped the device just once from 1 meter height. It was a free fall with not much impact power. The screen has a crack on the upper right corner. I know every product is meant to last but so easy , so fast ! ??? Thankfully it still works with no functional issues. It's just the protective glass on top of the actual LCD that is broken. But u can still feel it while wiping your finger and it is appearent...
Hardware wise The Note is simply outragous but when it comes to software and durability it can't even come closer to what i used to find on HTC devices
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The weight of the note will count against it during falls compared to say a very light phone like the SG2.Impact is going to be much harder if they both fell from the same height especially given te size of the notes screen.
Until they can make the note lighter,users will just have to be more careful not to drop it.Gorilla glass is not unbreakable.
I get my note tomorrow. Now I'm all paranoid
I saw multiple threads on this forum about people reporting issues about this phone screen including cracks and scratches and even breaking my question is is this true although the phone screen should have Gorilla glass ? And do I need to put on screen protector ?
Thanks in advance and hoping someone should answer me.
check the Corning's website, in the products section, for HTC phones, and you'll see that it's not listed there... neither Sensation XL, nor Sensation XE, only the regular Sensation...
also, I've talked to a guy from HTC support (Romania), and he confirmed that the Sensation XL does not come with Gorilla Glass, unfortunately...
some users say they don't use any screen protection, and they didn't get any scratches, others say they did... so, maybe some of them have, others don't...I think you should consider buying a screen protector...
I'm buying this phone in a few days, and, even though I'd really like to use the phone as it is (no case/screen protector), for the money I'm paying for it, I though it's best to get a case and a screen protector... at least for a while...
but how can this happen? such a unique phone doesn't have gorilla glass inspite other earlier phones have it.and regarding the gorilla website ,if you check that list you will see that some recent phones aren't listed as well like htc titan and htc one.Iam really confused.
IT DOES HAVE GORILLA GLASS, I HAVE MY PHONE ( XL ) FOR A FEW MONTHS AND I HAVE NO SCRATCHES ON IT, OR ANY KIND OF DAMAGES. AND FOR THE MOST PART I DIDN'T HAVE ANY PROTECTIVE CASE, AND I NEVER USED SCREEN PROTECTOR. AND FOR THOSE PEOPLES THAT HAVE PROBLEMS ,THEY PROBABLY DIDN'T TAKE ANY CARE FOR THEIR PHONES, THERE WILL ALWAYS BE SOME HANDFUL OF PEOPLES THAT WOULD COMPLAIN OVER THE QUALITY OF THEIR PHONE SCREENS
Gunman84 said:
IT DOES HAVE GORILLA GLASS, I HAVE MY PHONE ( XL ) FOR A FEW MONTHS AND I HAVE NO SCRATCHES ON IT, OR ANY KIND OF DAMAGES. AND FOR THE MOST PART I DIDN'T HAVE ANY PROTECTIVE CASE, AND I NEVER USED SCREEN PROTECTOR. AND FOR THOSE PEOPLES THAT HAVE PROBLEMS ,THEY PROBABLY DIDN'T TAKE ANY CARE FOR THEIR PHONES, THERE WILL ALWAYS BE SOME HANDFUL OF PEOPLES THAT WOULD COMPLAIN OVER THE QUALITY OF THEIR PHONE SCREENS
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Dude, check out the thread i started. I have alot of issues with the screen but i take really good care of my phone. I have a big scratch at the top of my phone, which probably got there cause the screen couldnt handle the difference in temperature of warm pockets and cold winter air.
?????
My phohe was experiencing cold many times this winter -18 ( Celsius ) at a time even -20 C, and even heat,and i have no scratches .I never heard that scratch would appear because of a cold weather. That is really silly
Not sure on the gorilla glass, but I have mine in the pocket without a case, and with my keys in, I used to worry, not anymore!
Not like my Desire-z that screen used to scratch if you had a bit of sand on your finger
I asked a htc rep at work at work and as expected the phone doen't have it. As proof my friend dropped mine today and its now cracked. Luckily I'm not paying for the repair
Dont know how people using their devices, but i carry it in my pocket without any protection (except at work is somethimes in leather case cause of difficult conditions) and it have no scratches.
Even on ace after 1 year of usage there is no a single scratch.
well
Well a long time ago i have spoken with a HTC customer care and they told me that there isn't GG on XL.
I do not use any kind of protectors or else. Go to the gym, work, throw it at my place everywhere and didn't get any scratches.
I am not a fan from screen protectors and would rather not to use one. Because most of them are made somewhere in some asian garage and we don't know what material did they use. If i scratch it one day i will replace the whole front glass with another. I am not used to serve the tech....the tech must serve me
Does it even matter if the SXL has gorilla glass or not? My Desire HD had gorilla glass and i put a big scratch on the screen when it fell off my bed (No lie). It's not all it's cracked up to be. Normal mineral glass is just as good IMO.
AndroHero said:
Does it even matter if the SXL has gorilla glass or not? My Desire HD had gorilla glass and i put a big scratch on the screen when it fell off my bed (No lie). It's not all it's cracked up to be. Normal mineral glass is just as good IMO.
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I signed under this, you should be a bit more carefully with device guys
For all with large scratches on the touch screen/broken screen,...
http://www.ebay.com/itm/Digitizer-T...487?pt=LH_DefaultDomain_0&hash=item27c2ff054f
So this is a nice surprise. Apparently, the Galaxy Alpha as well as the Note 4 are using the recently announced Gorilla Glass 4.
http://www.gsmarena.com/samsung_galaxy_alpha_features_corning_gorilla_glass_4-news-10441.php
Aside from Alpha, the recently announced Samsung Galaxy Note 4 also features GG4.
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Info on GG4
http://www.gsmarena.com/corning_unveils_new_tougher_gorilla_glass_4-news-10265.php
Press release (only about the Alpha)
http://www.corninggorillaglass.com/en/news/News Releases/321
Note 4 product page at Corning's
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung/samsung-galaxy-note-4
How did they manage to keep this a secret, I have no idea...
Dat Noob said:
So this is a nice surprise. Apparently, the Galaxy Alpha as well as the Note 4 are using the recently announced Gorilla Glass 4.
http://www.gsmarena.com/samsung_galaxy_alpha_features_corning_gorilla_glass_4-news-10441.php
http://www.gsmarena.com/corning_unveils_new_tougher_gorilla_glass_4-news-10265.php
http://www.corninggorillaglass.com/en/news/News Releases/321
How did they manage to keep this a secret, I have no idea...
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Where does it say the Note 4 has it also? I can only see the Alpha has it?
Edit, just found it. Funny that there was a thread in here where people were saying it scratched easier than other phones lol.
Nothing in that article says anything about the Note 4 having Gorilla Glass 4. It says samples soon and devices next year.
rcobourn said:
Nothing in that article says anything about the Note 4 having Gorilla Glass 4. It says samples soon and devices next year.
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It says it at the bottom of this article.
http://m.gsmarena.com/samsung_galaxy_alpha_features_corning_gorilla_glass_4-news-10441.php
At the end of the first article from gsmarena:
Aside from Alpha, the recently announced Samsung Galaxy Note 4 also features GG4.
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Also, on Corning's website:
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung
Don't know why they choose the Alpha as poster boy...
Ah, the URLs were run together, thought there was only one article. Cool if true, although I am a little suspicious; it is mentioned as sort of an aside without attribution.
I recall seeing GG3 on the spec list at some point, but that doesn't mean much.
rcobourn said:
Ah, the URLs were run together, thought there was only one article. Cool if true, although I am a little suspicious; it is mentioned as sort of an aside without attribution.
I recall seeing GG3 on the spec list at some point, but that doesn't mean much.
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it's not mentioned as an aside:
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung/samsung-galaxy-note-4
http://www.corninggorillaglass.com/en/products-with-gorilla/samsung/samsung-galaxy-note-4
Confirmation from Corning the Note 4 uses Gorilla Glass 4.Thats a really nice Suprise!
That's good to know, perhaps that's the reason why when the metal pin (used on adjusting weights in the weightlifting machine we own) fell about 3 feet straight to my phone screen, only the thin film on top of it got scratched, I almost got a heart attack when I saw that heavy pin plunge straight to my phone screen
*edit
I just read the article from the corning site, does this mean that only phones made past nov20 get the glass or do they mean that other phones outside of the phones mentioned like the iPhone 6 and Galaxy Note 4/edge /alpha would get the glass because I bought the phone last Nov 17
It's an exynos 910 C though
So I have managed to scratch Gorilla Glass 4 without really doing anything with the phone, nice. The scratch appeared shortly after I bought the phone - I didn't even put it in my pocket or anything.
^Awww, this is my first really good phone that's cutting edge for its year so I'm really protective of it, I'm planning to buy a tempered glass protector for it, and recommendations?
I was happy to find out that there weren't any scratches at all on my phone screen after the weight training machine pin (is there a real term for this) fell straight on to the phone screen
No screen protector on my phone and my god, gorilla glass 5 sucks so bad. I've put this phone through the same exact usage and storage and pockets and what not that my 3t went through and holy crap it is so scratched up and cracked from less than 1 month of using it. I take really good care of my phones so every time i pull this out of my pocket and see a new one i get so frustrated beyond belief. Theres over 30 scratches and grooves on my phone now and theres 0 on my 3t. If anything ive been way gentler on this phone than my 3t. This is a case where the higher number is worse.
I am not sure..but something is pricking the device in your pocket..
For me gorilla glass 5 is a flop.
I NEVER use my phones naked! there is no scratch resistant glass yet in use in the actual smartphones.
My phone pocket is dedicated solely to my phone. Its judt that gorilla glass 5 has no scratch resistance especially not as mucn as 4 did. Theres no scratches on my 3t.... It pisses me off that i paid 500 bucks for a phone that cant even take a key.
I'm not rocking a screen protector. It's been over a month. Gorilla glass is holding up very well. No scratches at all. No complaints.
I don't put my keys in the same pocket as my phone though. That's crazy! Lol
OcazPrime said:
cant even take a key.
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That's your problem right there.......Sorry, but I treat my phone better than that. Keys never ever touch my phone. I don't care what kind of advertisements about new glass tech there are. If you care so much about scratches to post about it here, then you should be using a screen protector or being more careful with your phone.
My OP5 screen is naked and I have not had any issues with it. Phone protection is really a personal thing. Everyone treats their phone different. Depending on what you do, protect your phone accordingly. There really is not comparison between different people.
I dont keep my keys near my phone. Idk where u all got that info from as I said i only keep my phone in its own pocket with nothing else. These scratches appear from nowhere and show how brittle and weak this glass if if my 3t went through the same usage as this one with no scratches
What screen protector do you all recommend? i just bought this spigen case here. Should i just get the protector from oneplus' website? Or is there a really good one that can slide under the case so its not even noticable?
OcazPrime said:
My phone pocket is dedicated solely to my phone. Its judt that gorilla glass 5 has no scratch resistance especially not as mucn as 4 did. Theres no scratches on my 3t.... It pisses me off that i paid 500 bucks for a phone that cant even take a key.
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In fact, OnePlus 5 has a bit better scratch resistant than OnePlus 3T.
davfiala said:
In fact, OnePlus 5 has a bit better scratch resistant than OnePlus 3T.
https://www.youtube.com/watch?v=https://www.youtube.com/watch?v=PBbq1WgKklE
https://www.youtube.com/watch?v=https://www.youtube.com/watch?v=8PZ8W_g6Vvk
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Idk about that. It seems to be the least scratch resistant than every phone ive ever had.
OcazPrime said:
Idk about that. It seems to be the least scratch resistant than every phone ive ever had.
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Sure.
OcazPrime said:
No screen protector on my phone and my god, gorilla glass 5 sucks so bad. I've put this phone through the same exact usage and storage and pockets and what not that my 3t went through and holy crap it is so scratched up and cracked from less than 1 month of using it. I take really good care of my phones so every time i pull this out of my pocket and see a new one i get so frustrated beyond belief. Theres over 30 scratches and grooves on my phone now and theres 0 on my 3t. If anything ive been way gentler on this phone than my 3t. This is a case where the higher number is worse.
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You don't seem to understand how it works. First, GG won't protect your from cracks, only scratches. Secondly, it's still limited to the hardness of the glass. Any mineral that's harder than it will scratch it, so it's immune to keys, but sand will wreck it.
I am not a screen protector fan.. but reading so many compliments about how poor gorilla glass 5 is vs scratches.. hmm, damn! I will have to think twice before removing the pre-applied screen protector..
OcazPrime said:
My phone pocket is dedicated solely to my phone. Its judt that gorilla glass 5 has no scratch resistance especially not as mucn as 4 did. Theres no scratches on my 3t.... It pisses me off that i paid 500 bucks for a phone that cant even take a key.
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OcazPrime said:
I dont keep my keys near my phone. Idk where u all got that info from as I said i only keep my phone in its own pocket with nothing else.
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Am I missing something? Phone can't even take a key?
Are we sure he took off the preinstalled protector, and it's not just scratches in the plastic protector?
I have been using my phone with only the pteinstalled protector. I have got 0 scratches on my phone. I take good care of it but I also take my phone with me when I do sports, biking/runing etc.
OcazPrime said:
My phone pocket is dedicated solely to my phone. Its judt that gorilla glass 5 has no scratch resistance especially not as mucn as 4 did. Theres no scratches on my 3t.... It pisses me off that i paid 500 bucks for a phone that cant even take a key.
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Sorry can't believe that a soft cloth pocket would scratch ANY smartphone screen these days or even from 3 years ago. Something scratched that screen and certainly if you're mentioning gouges. You mentioned a key... that is what did it and just lightly in a pocket wouldnt do it either... so must have sat on the phone with the key as well.
Eric214 said:
Sorry can't believe that a soft cloth pocket would scratch ANY smartphone screen these days or even from 3 years ago. Something scratched that screen and certainly if you're mentioning gouges. You mentioned a key... that is what did it and just lightly in a pocket wouldnt do it either... so must have sat on the phone with the key as well.
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Even that wouldn't have done it, I don't think. JerryRigEverything tried to scratch the screen with keys and it didn't do anything. He'd either have to put a LOT of pressure on it, or he has shards of something harder in his pocket [sand, probably]
PokemonTotalWar said:
Even that wouldn't have done it, I don't think. JerryRigEverything tried to scratch the screen with keys and it didn't do anything. He'd either have to put a LOT of pressure on it, or he has shards of something harder in his pocket [sand, probably]
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Maybe he has something else really hard in his pocket, he needs to explain that one to his significant other though.
OcazPrime said:
Idk about that. It seems to be the least scratch resistant than every phone ive ever had.
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You must have pockets full of raw diamonds...
https://www.youtube.com/watch?v=oUdYRw6DV38
My oneplus3t fall from 3feet and touch and lcd got shatterd . I dont know what happended to gorrila glass 5 protection it completely failed to protect device.
If somebody has bought new lcd touch other than original kindly link it down. As its not worth to order original one for outdated device that costs wooping 9000 -11000 INR.
if any body has purchased, please link it down.
Thank you.
Aamirx27 said:
My oneplus3t fall from 3feet and touch and lcd got shatterd . I dont know what happended to gorrila glass 5 protection it completely failed to protect device.
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Gorilla Glass is break resistant, but not indestructible. Nothing is.
Could have been some combination of edge/corner impact (as it is much more likely to crack when a corner is impacted) and hitting a hard surface.
Aamirx27 said:
If somebody has bought new lcd touch
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Unfortunately Amoled screens are not cheap, be aware of lcd screens on AliExpress - bad quality and much thicker.
Your 3t have gone on a good stage.
Already so many devices are available in the market at a cheaper price; like Poco F1 which has better hardware, dual camera, better battery and also developer friendly.
My suggestion is to change your phone.
I have my oneplus 3t which has completed 2 years, for which I have flashed plenty of ROMs and Kernels. I really enjoy my oneplus 3t but considering the new technology of full view screen, dual camera etc I am thinking to buy a new device after selling it online or offline.
I bought one from aliexpress. Not sure what the hell that would would be as Seller claims it to be AMOLED but i dont think it might be. I decided to sell it after changing LCD Touch.
I might buy refurbished 5t or poco. I have these two in consideration.
Suggestions?
Aamirx27 said:
My oneplus3t fall from 3feet and touch and lcd got shatterd . I dont know what happended to gorrila glass 5 protection it completely failed to protect device.
If somebody has bought new lcd touch other than original kindly link it down. As its not worth to order original one for outdated device that costs wooping 9000 -11000 INR.
if any body has purchased, please link it down.
Thank you.
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It's Corning Gorilla Glass 4 actually, I dropped it couple of time but in every time it hits the edge of the sides so it got saved.