[Q] Question about Verizon Replacement Policy - Galaxy Note5 Q&A, Help & Troubleshooting

I don't know how it happened, but reading around the net, I found out my stylus on my Note 5 got inserted backwards and then yanked out. Now my S Pen sensor isn't working anymore. I am reading mixed responses on whether Verizon will replace it for Free while its still under the 1 year warranty. Anyone know? Thanks

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usb charging problems and warranty replacement w/out att

So this morning I woke up to find that my tilt won't charge anymore unless I hold the power cable at an odd angle. After digging around in forums all day it seems that usb issues are kind of common on tilts? And that there is a newer version of the phone that has a better usb port? I've seen references to this but no one explicitly saying such, so I'm hoping someone can confirm if thats the case. I have a friend who got his tilt a few weeks after me and his usb port actually looks a bit different than mine so I wouldn't be surprised.
Anyway, I've only had this thing a few months so it should be under warranty still, but here's the problem: I have service with tmobile (in wisconsin) and not with AT&T. Will AT&T still honor the warranty? Also, I bought it off ebay, NIB supposedly, but still.. is that going to be a problem too?
Thanks.
I do hereby bump this thread. Anyone out there with some quick answers?
I'm pretty sure you need to buy the phone from an authorized ATT dealer and have service with ATT for that warranty to be in effect.

Nexus One swap, Will they charge me for unlocking?

Did any of you here swap your phone with HTC and your phone was unlocked?
My phone's defects are obviously hardware: Power button failing and Screen has a gap around sides, (Dust gathers around screen everyday, have to clean manually).
Can they charge me for unlocking and rooting it, even though these issues are hardware specific? Anyone has a story to share?
During the call, the HTC Rep told me that "we will charge your credit card for any non-warranty problems." Does unlocking count as one?
yes they will charge you for having your phone rooter,cause is out of the warranty that's what they told me over the phone...
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
I just had my Nexus One (unlocked bootloader) replaced through HTC without a charge for a similar hardware defect. When I called, I didn't mention anything about it being rooted, nor did he ask. I received my replacement, HTC received my defective unit, and I was told my ticket was closed with no charge on my account.
The replacement I received has a new defect and I'm currently awaiting another replacement to swap it out as well. I don't think they care, but I wouldn't parade around talking about it. Just be courteous and flash everything back to stock as much as you can.
Ok, thanks for the info! It would be great if they didn't charge me for this.
Please keep us informed on how everything turns out. Several people have said they've had no trouble. It would be nice to get a list if reasons for RMA with success rate. I have a fairly strong feeling as long as it's hardware related and involves no root caused problem (led from n1 torch, speaker from louder music, etc.) the rate would be pretty high. HTC really, in all the times I've had any problems has been one of my favorite call centers to contact.
I have successfully swapped my phone. I had the dust under screen issue and i called them up. Not questions asked about unlocked. I got my phone and they waited a week or so and i saw my ticket was closed. Now im calling back because my replacement one now has dust under the screen also.
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Coderedpl said:
Did you guys get these phones new that you are able to do this?
I just bought my N1 used from someone and I'm wondering if this will apply to me if incase i get the dust issue
Click to expand...
Click to collapse
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
I got mine on craigslist too, not that AWESOME of a deal since i pretty much just got the phone (the charger barely charges) and the usb i got from a small cell store at a mall doesnt work...pfftt
so I need: Data cable, charger & car charger.
bleh
futango said:
I got mine on Craigslist. I traded my Iphone 3gs for it. Wonderful trade. Android fanboy since G1, but wanted to see what all the hype was about for the iphone. I never saw it. haha.
So I called HTC. Told them the IMEI they asked if i still live blah blah address(the original owner). I told them nope. Gave them new address and name. They got my CC number and off we go. Got a replacement phone in 2 days. Sent the other one back. Case closed. All is good, until yesterday when I saw just under my replacement one also. Its been 3-4 weeks. Now i'm waiting for another replacement.
Click to expand...
Click to collapse
you didn't have to show proof or purchase/receipts?
blt51 said:
I have a question regarding replacement swapping as well.
My phone has the power button defect and I'd like to swap it for a new one.
However, I dropped my phone on asphalt recently and there are minor scuffs on 2 edges and a ding on the top left edge. Will this be a problem in swapping?
Will I get charged or something after they receive my phone? The defects are not related to me dropping it.
Click to expand...
Click to collapse
I'd like to know the answer to this too. My phone has a stuck pixel but I also dropped it and now there is a crack in the screen. I'm wondering if they'll charge me for the swap.
I've had my N1 replaced almost 5 times, so I have some experience with this. Everything was perfect with my first phone except for one dead pixel, which was only visible from certain angles. However, considering the price that I paid for the phone, it wasn't acceptable from my perspective.
I read a lot about people having successes with replacements so I decided to do a swap. My recommendation is to think about doing a swap very carefully. Each time a replacement was sent to me, I found new problems with the phone.
For example, one replacement had a weak vibrate while another had a camera that took oversaturated photos. One of the phones had minor scratches on the screen. Another replacement turned out to be the replacement that was sent to me which I sent back (but with a different sticker and IMEI).
So I think that if the phone is not damaged significantly, such as huge cracks, they will not charge you any fees. So minor scratches on the phone and "normal use" damage is fine.
Also, if you purchased your phone from someone else, you will still be under the warranty and do swaps. I've asked this through the phone twice and both times I was told that they decided to honor warranty transfers.
HTC gave me a new one was well with unlocked bootloader. The problem with my phone was a software issue too. No questions asked.
This is great to hear.
I traded my iPhone 3GS for a N1 on craigslist only to discover it has some sort of hardware problem - Strange rebooting - not sure if it's heat related (doesn't seem so) or bad RAM (I've seen many reports). Went the replacement route (that's another story all together - http://forum.xda-developers.com/showthread.php?t=698156) and am awaiting the new unit. Just got my return shipping label, hopefully they wont charge me either!
x986123 said:
I heard some Reps are unaware that HTC honors Hardware warranty. Maybe they said that to you because they are just reading a script that says "unlocking = void" I've read stories here that they still repair though. Is it true?
Click to expand...
Click to collapse
I had my Nexus One rooted and it was sent it to HTC for "power button failure" and they fixed it for no extra charge. Came back with a more firm-feeling power button and relocked.
They tried to charge me but after some reasoning with the right person on the phone they dropped the charge. You can also file a ticket with the Google Sales team and they will make sure you are not charged if you have a manufacturing defect unrelated to your phone being unlocked.
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
adamhlj said:
I bought mine from someone locally in salt lake, and after I had bought it, i noticed some dust under the screen. When I called HTC, they wouldn't replace the whole unit because there was an engraving on it. But they said they would send me a packing slip and i could send them the phone and they would take it apart and fix it. So hopefully it works.
Click to expand...
Click to collapse
Hey, I would try calling HTC again and talk to another representative if you want to do a swap for a replacement; sometimes the customer representatives tell you what they know and so they give different responses.
The warranty specifically says:
If you have engraved your phone with a personal message, the device that you receive will not include the engraving, and the engraving on the defective device will not be sent back to you. If you want to keep your engraving, you can opt for the express repair option.
Click to expand...
Click to collapse
That is, unless you want to keep the engraving.
Good luck!

Galaxy S5

I have an AT&T Galaxy S5 , long story short..as i was taking my stuff out of storage after we moved,it was a very hot day here in Texas.I decided to take a break and sit in the shade and pulled out my phone and was using it,I leaned against something and heard a noise but ignored it.Then a small safe fell on my head and knocked my phone out of my hands.I wondered what happened then seen the safe so picked it up and my phone was under it.
all screens shattered and the corner of the safe landed right on the edge of the screen near the power button.I fixed the power button but Instead of just replacing the lcd/digitizer i am safer to buy another and swap motherboards.
I have seen all 4 of the main carriers S5 motherboards and have asked in a few places if i could put my motherboard in another carrier S5, as buying any other S5 is cheaper than buying an AT&T one and cheaper than buying the lcd combo.I can get a refurbished Verizon S5 on newegg cheap or of course bricked ones and flashable ones on ebay cheap as well.Now as to why i want to swap motherboards is my data on the phone,its fully unlocked from AT&T rooted etc,things i do not want to do again as i had that phone exactly how i liked it.and since i have upgraded my laptop to win 10 i cant get adb rights again the only way i can maneuver on the phone is with otg mouse but i cant get hdmi to work nor use [email protected] via adb to see anything so all i can do is unlock it and guess.Knowing my luck if i play around like that i will factory reset lol.
I see on ebay some people selling lcd combos that say they fit any s5 and others saying it only fits what carrier they say.but as long as the lcd combo fits the motherboard i can take anything else out of my s5 to swap .
I am not interested in getting any other phone as This is the last one that has user removable battery and a microsd slot.I dont like manufacturers following apple and locking the phone down with limited storage.
short story long, does anyone know if the screens are swappable and i don't want guesses please as i have searched and searched but havent found nor tested yet since my funds are tight.Oh and its no issue for me to repair any phone but im trying to go the cheap route and keep my phone.
Anyone?
Does anyone know?

Swapping out screen and keeping motherboard?

I dropped my Note 4 a few months ago soon after i cancelled the insurance on the phone. I currently bought a used T-Mobile Note 4 with a working display but the phone reportedly shuts off randomly which not an issue for me as i have my old one that works fine minus the black screen.
How difficult is it to swap out the screen and keep all the internals on my old note 4? Is it possible to swap out just the board without removing the screen.
bsavoir22 said:
I dropped my Note 4 a few months ago soon after i cancelled the insurance on the phone. I currently bought a used T-Mobile Note 4 with a working display but the phone reportedly shuts off randomly which not an issue for me as i have my old one that works fine minus the black screen.
How difficult is it to swap out the screen and keep all the internals on my old note 4? Is it possible to swap out just the board without removing the screen.
Click to expand...
Click to collapse
I know I'm a little late bro but I actually just did that same thing last week. And i have to say its pretty simple. only thing to worry about is making sure to not separate the lcd display from the glass wen prying the housing off. I used a credit card and a screwdriver. Only took about an hour to take both apart, see what makes them tick, and slap it back together. if you haven't already done it and need some help let me know. I would say shoot me a PM (feel free to if you rather) but i think this could be a very beneficial thread to others. Also, as reference for anyone curious about compatibility of motherboards and models, N910T motherboard will fit in N910A housing.
There are oodles of teardown videos on YouTube that show how easy it is.

compatible screens

i have a international dual sim model (n960f/ds) and i cracked the dang screen last night. apparently its not a simple replacement. breaking the screen means replacing the digitizer as well, local places dont carry my international screens and have told me the U.S version wont work with my phone.
is this true?
im not skilled or steady enough to replace it myself. i have found some places that would do it provided that i have the part.
ive been searching for a couple hours now and only found ebay listings for the replacement screen but it would take a least a month before the screen even gets here. (china origin)
*edit* after being on the phone for hours. i finally got connected to someone that gave me an a real answer. Ubreakitifix is partnered with samsung which is the place i went to and they denied me because of policy issues rather than parts compatibility. Samsung representative assured me the US screens will function normally with other models as long as its the same phone type.

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