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recently my camera failed and the x1 went back to Sony, I've now had an email saying the phone is unrepairable and I have to pay £10 to have it returned unfixed.
I called them up and they say the mainboard is bent and not covered under warranty. The case is perfect, the screen is perfect and the phone has never been dropped etc.. They said this can happen even when the phone is in a pocket or bag but classed as accidental damage so not covered. They also said it's not a replacement part and I would need to buy a whole new phone, even if I was happy to pay for repair myself.
Is this right? Do they have to prove it was dropped? Is there no way of getting this fixed even if it costs me? Who can I complain to about this?
Thanks for any advice you can give..........
What country do you live in? And has this issue happened within 6 months?
If in the UK, you may be covered by 'The Sale of Goods Act 1979' if you believe the phone was not of satisfactory quality (plus a few others reasons). However as far as I know, this would protect you from the seller, not SE.
Put simply, goods are expected to last a reasonable amount of time within normal usage (which i would argue means keeping within your pocket). If it breaks within 6 months, it is the sellers responsibility to prove that it was fit for use at the time it was sold (very hard for them to do if others are working fine). After 6 months you have another 5.5 years (4.5 years in Scotland) where you are still protected but it your responsibility to prove the goods were unfit at the time of sale.
Might be worth a shot. Info can be found on the website for BBCs Watchdog TV program: http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtml
thanks for that, unfortunately i've had it for about 9 months so SOGA won't be easy for me to prove. I just cant get how they say it has been damaged by me, there's no signs of dropping, the phone is absolutely mint! I'm very mad indeed
the same thing has just happened to me with vodafone in the uk.
phone was sent back to the service centre as some of the keys on the right-hand side of the keyboard were working intermittantly which i believe is a common issue.
the phone was returned to me with a blurry picture of what may or may not be the inside of my phone saying that the phone had been damaged and was not covered by warranty. my phone has never been dropped and has been very well take care of. :-(
I have asked that they escalate my complaint and I'll be getting a call back tomorrow but I don't hold out too much hope. Not quite sure what too do after that but I wont stop there, considering the cost of the phone originally it's taking the p***
sounds shocking. Good luck mate and what country are you in?
I have just picked my phone up from an o2 store after sending it off for repair, the keys only worked intermittently (as previously posted) along with a few other issues. I received t.he handset back with a "Beyond Economical Repair" diagnosis, claiming that i had somehow bent and cracked the motherboard due to physical damage. I had to instead claim from o2 insurance costing me £25. I think in the future its much better to contact Sony Ericsson directly.
I'm in the UK and today had a call back from the escalations team who just confirmed what I was told yesterday, basically bent board, not our problem, buy a new one. They will send it back for free though which I'm supposed to be grateful for.
I'm now going to take it to their director of support, when you look at the 1000+ posts about the cracks and another 2 replies in this thread about the 'bent mainboard' the manufacture of this phone is questionable to say the least and goes a long way to prove the sale of goods act 'unfit for purpose' rule. I'm happy to take this to civil court if needs be........I'm a principals man and I'm seriously pi**ed...
Can you send it back to Sony? Sony repaired my damaged screen/cracked casing for free in about 7 days
i think it depends on country, in my they even charge me changin the case, becouse "they didnt get any input about cracks in case". i show them xda thread with numeros complaining and no luck, had to pay...
I recently sent the phone back to change the keyboard and upgrading of firmware. I had to wait 3 weeks for a keyboard cos they went out of stock for it.
They even changed my cover that had some scratches without even me asking. Also the D-pad was changed cos of some peeling.
I thought that they gave me a reburbished set so I checked the IMEI, its ok. They even offered me an extended warranty program where I pay around 70SGD and it covers even accessories like headphones and such for a one-to-one exchange scheme.
This is SE Singapore Support.
Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.
When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.
screw att. lol
go to the nearby att service center and replace it.
Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.
I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?
Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh
Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)
newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.
ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars
phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!
You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.
Hey guys. I have an HTC vivid. I dropped it and the screen cracked, but the phone worked perfectly (LCD is perfect). To fix it, I first bought a replacement digitizer from gounlock.com (SST Trading). This part had a dead zone, basically a horizonal bar 1/3 up from the bottom of the screen. I took the phone apart repeatedly and I'm 100% sure everything was installed correctly. I never contacted the company about the replacement since so much time had passed by when I finally installed the part. Next, I found people who had ordered from repairuniverse.com with good stories, so I ordered the digitizer from them. Instead of risking it, I paid a local repair shop to do the install, and there was zero response from the touch screen, even though it boots correctly. The shop reinstalled the part 3 times, still nothing. The seller gave me some line how the professional installer damaged the ribbon cable and I should order another part. To me, this is a bs excuse, because I've found plenty of threads about cheapo ebay digitizers not working or partially working in various HTC phones. They told me they test their parts, but im sure this doesn't involve actually installing on a real phone to make sure it actually works/is designed correctly, just that it might not have a manufacturing defect.
So, where can I order this part and not have problems? Unfortunately I don't have the original screen anymore to compare part numbers, although these things all seem to be low quality china knock-offs, hence why they frequently don't work.
Thanks for whatever advice you can give me =) It's been a very frustrating experience dumping money into this old phone to fix a relatively simple problem.
well, I probably threw more money down the drain ordering a third digitizer. At least this one only costs 10 bucks. If this one doesn't work I'm just going to sell the phone on ebay and someone else can try to fix it.
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
mardon85 said:
I have a Snapdragon Note 9 in the UK. I went to Samsung to ask for a price to repair my screen yesterday. They spoke to me like i'd just walked through the door with an apple product. Another online company also said they can't fix the phone.
Any idea where I can get a new screen repaired on my phone?
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since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
bober10113 said:
since its from the states samsung uk cannot work on it.
usualy regular repair shops should have no problem doing it though....
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Finally found one.. wow its not cheap!
That's an option for Smasung UK but they won't touch it.
mardon85 said:
That's an option for Smasung UK but they won't touch it.
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dont worry with that guy he wants to force people to think like he does.
he's forcefully "helping"...if you can actually call that help. i think it's more towards helping his own vanity if you ask me.
plus he dosen't read what was just discussed. that's a big no no on xda.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
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change the part where i said US to china or even Chile for that matter. it dosent change the fact that the samsung center from region X where the user lives wont touch the device if its from region Y. it needs to be from that same region X .
explantion done
but wait OP and i knew that already before you interfered.
jd14771 said:
Hindsight: i did not expect something so simple as a screen repair to turn into 2 hours of research.
I did not mean samsung uk, or samsung us. because your phone is actually the honk kong variant from China.
I did a quick live chat with the HK samsung support line and while they can fix the phone, everyone i spoke too said you would have to visit the service center..in person, in hong kong , and that is the ONLY option. Samsung US confirmed this. (Its NOT TRUE, KEEP READING) This make's little to no sense that a company like samsung has region locks on repairs. Like i would understand if the parts are not on hand, and i get some parts can be different, but not to the point that a service center in the UK cant fix a HK note.. or even why you can't send your note to HK to get it fixed. absolute madness on samsungs part and another reason why i think this is my last samsung phone. But back to business.
From everything i have seen, the screen is the same for all models, including the SM-N9600, and confirmed by my local service center (i am in the US). The parts for screen repair are identical .
I called samsung UK and they will not touch ANY phone bought outside of the EU. Not even if its an EU model, they have to go by serial/IMIE number in order to start the repair.
MY local service center said they WILL fix the SM-N9600, but the international version is $299 because samsung sets the price. But unfortunatley, you can not send ANY device for mail in repair. This is due to samsung claiming the phone could be damaged before arrival, causing more damage, or cause damage on return. Per samsung, the phone has to be guaranteed in like new condition when given to the customer, and they can not gaurentee that quality if sent by mail, EVEN THOUGH MY AT&T NOTE 9 CAME TO ME NEW, MY F%#$NG MAIL This is a new development that started 2 months ago.
I know that doesn't help you, but i spent way to long on this not to point that out. You would think that the service center in the UK should be following the same guideline. right? But- NO. Samsung UK will not touch ANY PHONE from outside the EU. .
If there was a way to get this fixed by samsung i would have found it, i chatted with samsung HK (phones offline since its 3am), talked with Samsung UK, talked with Samsung US, even talked with service centers from UK and US.
From Everything i have gathered and saw from your posts, i believe that you were given bad information by your local service center, just like Samsung
First off, theres nothing "forceful" about adding a suggestion to try.
Second, Wow, you say im doing it for my "vanity", and in another post you claim im trying to "prove you wrong". Have you ever heard of projection?
Third, you don't even have his model correct, its a SM-N9600 Hong kong/CHINA) NOT US. But its ok i made the same assumption too until i saw his signature in other posts that show its a N9600.
Can you stop taking my advice as personal attacks on you? As if i am simply trying to "one up" you or some ****. If you had given the same suggestion i was thinking of i wouldn't say anything. What is wrong with people like you ant IT_architect? You two are pees in a pod in my eyes if we are going to start talking **** on a help forum for a phone? but id rather you just ignore me from here on out because i enjoy XDA for the lack of drama and it passes the time in the day while helping people. Not a bad way to waste time on the internet.
All i did was suggest he send it directly to samsung in SK and BOOM you immediately jump in and talk ****. Its getting OLD and you've been doing it since i first interacted with you months ago.
as far as what rule i broke on xda, i have no clue what you are talking about. but i suggest you stop cluttering up threads by quoting me everytime you want to try and slander my help. If you dont agree that's fine, if you think i said something completely wrong, that's also fine, simply reply and clarify whats wrong. but do the forum a favor and stop acting like you own it. The internet has enough **** on it, stop adding to it.
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I really appreciate the effort you have gone to over this for me.
It's proved two things. That any official note 9 screen will work and gives me options when shopping around and Samsung are mental when it comes to customer support!
It's certainly put me off having another Samsung!
It doesn't make logical sense to be that bloody minded about it.
Hi, ran a search first but no luck. I own an international (asian I think) Note 9, which I accidentally dropped yesterday from my hand to the floor and landed on the screen and I found out Note 9 screens suck because it fell from waist level and it shattered even with a tempered glass screen protector, thought it was the protector at first but turns out the screen took all the damage. Thing is I'm in the US, I purchased this because I needed a dual sim version. I've reached out to Samsung and apparently they won't touch the phone (much like the other thread I found about a guy in the same situation but in the UK), there's no ubreakifixit store nearby and I don't get the prompt to send it in, I was thinking of giving it a shot myself but watched the video tutorial and seems to hard and I fear I might damage it beyond repair. Any other advice other than get a new phone? not many local repair shops about, there's a few iphone ones.
Your best bet would be to take your device to a 3rd party repairs shop and get them to fix it. As the UK Samsung Service Center won't touch imported devices, even if they are official Samsung Devices. Don't try any large chain repair shops as they use official Samsung Repairs Devices and won't touch import devices either for fear of loosing their official Samsung Repairs Certification.
daLareid said:
Hi, ran a search first but no luck. I own an international (asian I think) Note 9, which I accidentally dropped yesterday from my hand to the floor and landed on the screen and I found out Note 9 screens suck because it fell from waist level and it shattered even with a tempered glass screen protector, thought it was the protector at first but turns out the screen took all the damage. Thing is I'm in the US, I purchased this because I needed a dual sim version. I've reached out to Samsung and apparently they won't touch the phone (much like the other thread I found about a guy in the same situation but in the UK), there's no ubreakifixit store nearby and I don't get the prompt to send it in, I was thinking of giving it a shot myself but watched the video tutorial and seems to hard and I fear I might damage it beyond repair. Any other advice other than get a new phone? not many local repair shops about, there's a few iphone ones.
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iceepyon said:
Your best bet would be to take your device to a 3rd party repairs shop and get them to fix it. As the UK Samsung Service Center won't touch imported devices, even if they are official Samsung Devices. Don't try any large chain repair shops as they use official Samsung Repairs Devices and won't touch import devices either for fear of loosing their official Samsung Repairs Certification.
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US Samsung ubreakit locations will fix international phone screens. So if you can find a location near you, you can call to verify. (For some reason, if you call Samsung and ask if they will fix the phone they will say no, but the local authorized Samsung repair centers in the us got a memo earlier this year authorizing them to work on international devices).
Thanks for the advice, found a nearby repair shop. Not sure if it's still worth paying a 1/4 of the original price for repair, seems like replacing it might be best.