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AT&T Next Upgrade After 4 Months

hello all. just wanted to give a heads on some information that i didnt know and may be valuable to someone else that didnt know. today i talked to at&t about upgrading my galaxy s5 with using an upgrade from another line on my account. the lady i talked to told me i didnt have to do that because i was eligible to upgrade my phone by taking in my current gs5 to the local store and upgrading it for a new phone. i have the 12 month upgrade plan. i asked her if that was possible since i have only been paying on my gs5 for 7 months now. i got the gs5 on release day. she told me that i am eligible to upgrade with an at&t next plan as long as i have paid at least 4 months on the monthly installment and my phone is in good condition. i didnt know you could even do that. i thought i had to wait til the 12 months was up then take my phone back to them to get a new phone. i asked her again, is she sure its after 4 months and not the 12 months that my contract said? she said yes she is sure. she said they will just take my phone and use it as a trade in to pay off my remaining installments and allow me to upgrade with a new phone and just continue my at&t next plan. i just had to have at least 4 payments on the phone paid.
i dont know if this is public knowledge, i just wanted to share it. i am interested in the note 4. maybe this info will help out someone else that got their gs5 on release day with at&t next plan and want the note 4 like me.

freebee269 said:
hello all. just wanted to give a heads on some information that i didnt know and may be valuable to someone else that didnt know. today i talked to at&t about upgrading my galaxy s5 with using an upgrade from another line on my account. the lady i talked to told me i didnt have to do that because i was eligible to upgrade my phone by taking in my current gs5 to the local store and upgrading it for a new phone. i have the 12 month upgrade plan. i asked her if that was possible since i have only been paying on my gs5 for 7 months now. i got the gs5 on release day. she told me that i am eligible to upgrade with an at&t next plan as long as i have paid at least 4 months on the monthly installment and my phone is in good condition. i didnt know you could even do that. i thought i had to wait til the 12 months was up then take my phone back to them to get a new phone. i asked her again, is she sure its after 4 months and not the 12 months that my contract said? she said yes she is sure. she said they will just take my phone and use it as a trade in to pay off my remaining installments and allow me to upgrade with a new phone and just continue my at&t next plan. i just had to have at least 4 payments on the phone paid.
i dont know if this is public knowledge, i just wanted to share it. i am interested in the note 4. maybe this info will help out someone else that got their gs5 on release day with at&t next plan and want the note 4 like me.
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What do you pay $30 a month? You could instead get a OnePlus One every 12 months for the same price and have a completely unlocked phone. Just saying and you can sell your old one instead of having to hand it over to AT&T.

Well this is awesome. I take it iPhone 5s users can also upgrade to a 6 or 6+. My teenage daughter will flip lol. Although Idk if I want to purchase a phone that freaking bends. As for the one plus one. I read it doesn't have expandable storage which is a "phone killer" to me, and I don't think that I want the note 4, since it's going to come with a locked bootloader like the S5. Does anyone know of another reasonable phone that can have pure Android /Cm variants on it that wouldn't be a downgrade to my S5?

dave5777 said:
What do you pay $30 a month? You could instead get a OnePlus One every 12 months for the same price and have a completely unlocked phone. Just saying and you can sell your old one instead of having to hand it over to AT&T.
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yea i know about the oneplus one. i dont mind having a locked bootloader. root is the only thing that's important to me.

rachelm920 said:
Well this is awesome. I take it iPhone 5s users can also upgrade to a 6 or 6+. My teenage daughter will flip lol. Although Idk if I want to purchase a phone that freaking bends. As for the one plus one. I read it doesn't have expandable storage which is a "phone killer" to me, and I don't think that I want the note 4, since it's going to come with a locked bootloader like the S5. Does anyone know of another reasonable phone that can have pure Android /Cm variants on it that wouldn't be a downgrade to my S5?
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the new moto x 2014 is close in regards to specs to the s5 and you will always have the latest android update with motorola and pretty much a vanilla android experience. but i dont know if the moto x 2014 at&t version doesnt allow you to unlock the bootloader. i know motorola does unlock bootloaders on their site. but some carriers they wont do it for. you could always wait for the nexus 6 but that has a 5.9 inch screen. dont know if that would turn you off. there's talk of a smaller variant of it coming out but that's just a rumor right now. the chinese phones come with unlocked bootloaders. like the xioami mi3 and mi4.
you could get your daughter the iphone 6 4.7 inch version. those are not bending and would be a big screen upgrade to the 5s.

Sorry, just helping all the other sheeple from making the same mistake. http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff this is a public forum.

dave5777 said:
Sorry, just helping all the other sheeple from making the same mistake. http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff this is a public forum.
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i've read that before. but if i am indeed able to upgrade my phone every 4 months, is that really a rip off? i could see the subsidy i pay in the contract as an extra charge for being allowed to upgrade so frequently.

dave5777 said:
Sorry, just helping all the other sheeple from making the same mistake. http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff this is a public forum.
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Sheeple? You quoted an article from 15 months ago. When the article was written, it was accurate. However, since then, at&t released their value plans. If you have the value plan, you save $25/month if you use at&t next to pay full price for the phone. So, there actually is a benefit.
Depending on how often you want a new phone, it may or may not be a good deal.
Not trying to tell anyone what to do, Just saying that people should do their own research, and not just rely on old articles that someone posts.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

the 4 month policy of having at least 4 monthly installments paid is 100% true. they changed this policy 2 months ago to be more competeitive with other carriers upgrade policies. as long as you've paid 4 installments on your phone you can bring in your phone every 4 months and upgrade to a new one as long as the phone is in good condition. they use the trade in to wipe out your remaining installments and start you on a new one. so basically you can upgrade every 4 months now with at&t. that's a pretty awesome deal if you're into always having new phones a couple times a year. that is better than t-mobiles every 6 months. they also reimburse you $25/line to take away the normal subsidy that the regular 2yr contracts have. so you arent paying an extra subsidy for having an at&t next plan.
just wanted to give a heads up to let everyone know this news is indeed true.

Lmao
Not sure which country your in where this is "indeed true" but I have just confirmed this is not true in North america. No 4 month trade in applies to any next plan.

Jaredw18 said:
Not sure which country your in where this is "indeed true" but I have just confirmed this is not true in North america. No 4 month trade in applies to any next plan.
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i live in michigan. and since i have already done this with my pre-order of the note 4, you're trying to prove me wrong is invalid. call 611 on your phone. you have to already be on an at&t next plan. talk to the sales/upgrade department. tell them you'd like to trade in your current phone that's currently on an at&t next plan. they will check to make sure you've already made 4 payments on your current phone. then you will be eligible. i've confirmed it multiple times with at&t customer support and also confirmed it with my local at&t store.

freebee269 said:
i live in michigan. and since i have already done this with my pre-order of the note 4, you're trying to prove me wrong is invalid. call 611 on your phone. you have to already be on an at&t next plan. talk to the sales/upgrade department. tell them you'd like to trade in your current phone that's currently on an at&t next plan. they will check to make sure you've already made 4 payments on your current phone. then you will be eligible. i've confirmed it multiple times with at&t customer support and also confirmed it with my local at&t store.
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I have had 2 lines on next since April 2014 (6 months) and I asked them publically on twitter if your post was true with screenshots of your post. This was their response. "That does not appear to be factual. With a details of next plan link ^Mike W" I was trying to prove you right but.. I want you to be right.. I was excited when i deax your post. No dice. I am trying to attach a pic of the convo on I had with them on tweetdeck but 256kb file limit size.. wtf is up with that.. my S5's smallest picture size is 1.5 mb will upload pic to Dropbox and post a link to picture for proof I guess..

Jaredw18 said:
I have had 2 lines on next since April 2014 (6 months) and I asked them publically on twitter if your post was true with screenshots of your post. This was their response. "That does not appear to be factual. With a details of next plan link ^Mike W" I was trying to prove you right but.. I want you to be right.. I was excited when i deax your post. No dice. I am trying to attach a pic of the convo on I had with them on tweetdeck but 256kb file limit size.. wtf is up with that.. my S5's smallest picture size is 1.5 mb will upload pic to Dropbox and post a link to picture for proof I guess..
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Click to collapse
again. call 611 on your phone. talk to the sales/upgrade department. tell them you want to trade in your phone for a new one. they will check to make sure you made 4 payments. then come back on here to change your confirmation. using twitter as confirmation is funny. talk to an actual person.

Jaredw18 said:
I have had 2 lines on next since April 2014 (6 months) and I asked them publically on twitter if your post was true with screenshots of your post. This was their response. "That does not appear to be factual. With a details of next plan link ^Mike W" I was trying to prove you right but.. I want you to be right.. I was excited when i deax your post. No dice. I am trying to attach a pic of the convo on I had with them on tweetdeck but 256kb file limit size.. wtf is up with that.. my S5's smallest picture size is 1.5 mb will upload pic to Dropbox and post a link to picture for proof I guess..
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So you know I'm being honest. At least..
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---------- Post added at 03:21 PM ---------- Previous post was at 03:13 PM ----------
freebee269 said:
again. call 611 on your phone. talk to the sales/upgrade department. tell them you want to trade in your phone for a new one. they will check to make sure you made 4 payments. then come back on here to change your confirmation. using twitter as confirmation is funny. talk to an actual person.
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I'll just go into the retail store. Believe me, I want you to be right (and I do believe you) because I am so sick of my S5 and this p.o.s. locked bootloader.. ugh..

@Jaredw18
well now i look like an asshole. :/ i talked to 2 diff customer service ppl and they told me the info was wrong. the info i had got that made me make this post was even in my account notes. but the 2 ppl i just talked to said that they were wrong that i still had to finish the installments for the 12 months before i can upgrade. i really wish all their reps were on the same page and gave the same info. i'm sorry and i didnt mean to lead anyone wrong.

SH#@
All good friend.
:silly:
You have no idea how bad I wish you were right.. That 2nd gen Moto X is looking pretty good to me right now. Hey, at least I have a 3rd (2 year) contract line that's available for an upgrade. Maybe I'll be able to sell this mint cond. S5 to someone who isn't worried about development as much as I am.
All the best guys, jared
Twitter - @Jaredw18
---------- Post added at 04:03 PM ---------- Previous post was at 03:57 PM ----------
rachelm920 said:
Well this is awesome. I take it iPhone 5s users can also upgrade to a 6 or 6+. My teenage daughter will flip lol. Although Idk if I want to purchase a phone that freaking bends. As for the one plus one. I read it doesn't have expandable storage which is a "phone killer" to me, and I don't think that I want the note 4, since it's going to come with a locked bootloader like the S5. Does anyone know of another reasonable phone that can have pure Android /Cm variants on it that wouldn't be a downgrade to my S5?
Click to expand...
Click to collapse
2nd gen Moto X has basically the same performance specs as the S5. Without all the crapware that comes with touchwiz. This phone has so much potential hardware wise.. What a waste of a great device. Thanks for screwing up another good phone att..

Jaredw18 said:
All good friend.
:silly:
You have no idea how bad I wish you were right.. That 2nd gen Moto X is looking pretty good to me right now. Hey, at least I have a 3rd (2 year) contract line that's available for an upgrade. Maybe I'll be able to sell this mint cond. S5 to someone who isn't worried about development as much as I am.
All the best guys, jared
Twitter - @Jaredw18
---------- Post added at 04:03 PM ---------- Previous post was at 03:57 PM ----------
2nd gen Moto X has basically the same performance specs as the S5. Without all the crapware that comes with touchwiz. This phone has so much potential hardware wise.. What a waste of a great device. Thanks for screwing up another good phone att..
Click to expand...
Click to collapse
Darn not real guess I'll just wait til the spring then LOL. I haven't owned a Motorola since my first Android w/ T-mobile the Motorola Cliq LOL I got it to run CM7. Does this one have a micro SD slot? I didn't see it listed in the specs. I stream my music over B/T in my car, so without expandable storage, it's no good for me... be just like buying an iphone (OK maybe not as bad as buying an iphone LOL) Plus I wish they'd have lime green instead of turquoise.

ATT.....sucks...
I'd jump...but business plan has me tied down tight...
Guess I'll start petitions at work to change....g

I wanted to believe this was true also so I called 611 last night to confirm. The rep told me it was not but did tell me something interesting. He said that after 2 consecutive payments, you have the option to pay the rest of your installments to meet the 12 or 18 months upfront and you can upgrade earlier. So if you signed up for the 12 month, after 2 payments, you can pay the remaining 10 month installments all at once and immediately turn in the device and upgrade. Not as great but still an option I guess.

@ILuvRice- Why would you have to pay it off and return the phone. Doesn't sound right to me. Once it's paid, it's yours, correct?

[Q] Buy Phone Outrgiht at T-mobile Headaches ?

Since right now online sales are filled with scalpers overpricing for the first time ever i might just buy the phone in the store outright. I usually purchase them online. Anyway, I have a t mobile account can i just pay and get the phone. Will they try to bundle/change or add stuff onto my plan ?
Anyone have a past experience with other phone purchases ?

I've never had a problem. If there is a better plan they'll let you know. I only preordered this time due to the Samsung promotion.
And by the way... this phone is amazing.

naruto.ninjakid said:
Since right now online sales are filled with scalpers overpricing for the first time ever i might just buy the phone in the store outright. I usually purchase them online. Anyway, I have a t mobile account can i just pay and get the phone. Will they try to bundle/change or add stuff onto my plan ?
Anyone have a past experience with other phone purchases ?
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If you go into the store with the seven hundred and change in hand then no. However they still will try and push stuff on you but it's no different then what I did with pre ordering the phone and when it showed up on saturday I just went online and paid it off. It would be different if you didn't have a plan with then I could see them giving you grief over it or some BS about not having any units they can sell at the moment.

I just bought GS5 for my wife in the store, they mentioned if I want insurance, I said no and it was the end of it, but she may have switch me to paperless statement without asking or saying so, my bill is due in 2 weeks so I should see soon enough.

RiffyDivine said:
If you go into the store with the seven hundred and change in hand then no. However they still will try and push stuff on you but it's no different then what I did with pre ordering the phone and when it showed up on saturday I just went online and paid it off. It would be different if you didn't have a plan with then I could see them giving you grief over it or some BS about not having any units they can sell at the moment.
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rcobourn said:
I've never had a problem. If there is a better plan they'll let you know. I only preordered this time due to the Samsung promotion.
And by the way... this phone is amazing.
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Click to collapse
pete4k said:
I just bought GS5 for my wife in the store, they mentioned if I want insurance, I said no and it was the end of it, but she may have switch me to paperless statement without asking or saying so, my bill is due in 2 weeks so I should see soon enough.
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Can we order online and pay full price. It wants me to pick a plan here on there website ?

naruto.ninjakid said:
Can we order online and pay full price. It wants me to pick a plan here on there website ?
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Click to collapse
Online I am pretty sure you can't buy phones without a plan. You will have to deal with a human in person or maybe over the phone but more then likely you have to go to a store.

RiffyDivine said:
Online I am pretty sure you can't buy phones without a plan. You will have to deal with a human in person or maybe over the phone but more then likely you have to go to a store.
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Click to collapse
Now, while it still is in pre-order phase, you need to purchase a plan with it, even at full price. Same goes with the stores. You can only purchase 1 phone per existing line or sign-up/add a line for every Note 4 pre-ordered.
This might change after the official release on the 17th , given a few weeks.
Sent from my SM-N900T using XDA Free mobile app

Baratheonist said:
Now, while it still is in pre-order phase, you need to purchase a plan with it, even at full price. Same goes with the stores. You can only purchase 1 phone per existing line.
This might change after the official release on the 17th , given a few weeks.
Sent from my SM-N900T using XDA Free mobile app
Click to expand...
Click to collapse
RiffyDivine said:
Online I am pretty sure you can't buy phones without a plan. You will have to deal with a human in person or maybe over the phone but more then likely you have to go to a store.
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Click to collapse
I have a plan already. figured it out , to order you have to go to upgrade a line. It lets you pay full price at once. My main concern now is that if anything is wrong with the phone I have to mail it back to them instead of return it in the store and you will be left hanging for a while. Will decided over the next few days what i want to do. Anyone have any experience ordering from them online ?
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Yes, that's the way it is. Others fix this by ordering another unit, get charged for the purchase then get credit when the other phone is returned
By the 17th it would be available in stores. I think they will sell you one without adding a line if you show them your return label for the defective phone. Depends whom you deal with. Ymmv.
Stay positive, your phone will be fine.
Sent from my SM-N910T using XDA Free mobile app

How my Best Buy Preorder Went Down

So I went into my Best Buy Store today at around 2PM PST to preorder the new S6 Edge and wanted to share with you all my experience on how everything went down and some things that might dissuade you from going to Best Buy to preorder.
So when I asked what color I could get, the rep said only Black or White, no gold or green unfortunately. I asked if it's just this Best Buy but she said that it's for every Best Buy location. I said ok and decided to get the AT&T 32GB White S6 Edge. To preorder, I needed to put down a $50 deposit that comes in the form of a $50 Best Buy gift card. You get the gift card right there and when you come in to pay for the device when it's out, you can use the gift card towards the purchase of the phone or buy a case or something if you want.
As for the free wireless charger promotion that Best Buy is holding, I could only preorder it in black, no white or any other color.
Preordering the phone itself took around an hour by the way because of all the technical difficulties in their systems. The rep told me I was the 4th person to come in today to preorder so it's not that hot in my neighborhood but seeing as how the system wouldn't work for a while, I suspect that it's a really in demand device in a lot of other locations. I also couldn't get my preorder in the for the wireless charger due to the same technical difficulties, and so instead of waiting even longer, she decided to just take my number down and keep trying on her own time and call me back when it goes through.

I ordered online at best buy and got the Edge 64gb from AT&T on the next plan and got the black charger for free. The thing I don't understand is I only got charged $38.66?! I thought I was going to have to pay tax on the full retail price?! Can anyone shed some light on this for me.. I tend to miss things like this.

That's strange, you usually pay tax on the full retail price. Would it be possible to post a screenshot of the order confirmation without your personal info on it?

aturyan said:
That's strange, you usually pay tax on the full retail price. Would it be possible to post a screenshot of the order confirmation without your personal info on it?
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Hmm, weird.
Got a text from my buddy that Best Buy was in fact taking pre orders for Verizon today and not the 1st. So, I went in after work and it took a whole 10 minutes to get the 64gb Edge in black along with the black wireless charger pre ordered. Went really smooth, and the employee explained everything to me while doing it all. No hiccups in the system or anything like that.

Iakona said:
I ordered online at best buy and got the Edge 64gb from AT&T on the next plan and got the black charger for free. The thing I don't understand is I only got charged $38.66?! I thought I was going to have to pay tax on the full retail price?! Can anyone shed some light on this for me.. I tend to miss things like this.
Click to expand...
Click to collapse
Well what state do you live in?
I'm in Cali and had to pay $70 for the 32 gb edge model.

Missouri. I paid like $70 for my wife's note 4.

I too placed my order with BestBuy. Went with the black Edge version for Verizon. Oddly enough, my store here in Miami was having some system issues as well, and the experience took long, but not bad due to having great conversations with the employees. I did get the free charging pad as well, but it had to be done as a separate transaction from the phone, and that again took some time due to system error. The employee just had me walk around the store till the transaction was complete, and he would just come find me, which he did.
All in all it was not a bad experience, just took forever to complete. If you're in a rush, then yes avoid BB till the system error is fixed. It could have just been first day hiccups, but who knows? If you do decided to go with BB for the free charging pad, make sure you have some time to stick around just in case...

Ordered mine off of BestBuy.com.. Got the Edge 64GB on AT&T on Next 20, $915 Total Price, divided into $45.75 a month. 12 Installments, then S7 lol.
I am actually a BB Employee and I chose to do it online as I know our in store systems are garbage and I didn't want to take a chance.
We also had it on display and the phones ran SMOOTH. I really hope AT&T doesn't botch it with their useless Bloat! The Camera launches in half a second like they have claimed and I really do think Samsung got the design right on both.

Iakona said:
View attachment 3232552
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That order confirmation could not be more vague lol. The only thing to say is to contact Best Buy but you probably already thought of that. Did you check your bank account by any chance to see if a deposit of some sort went out? I had to pay a $50 deposit for mine so it could be like $50 + $38(due later).

Yeah I did go to best buy last night and I showed them but they didn't know why either. They said I have a confirmation # so I'm good. Checked the bank account and nothing. I guess I will find out for sure when it comes in..
---------- Post added at 08:42 AM ---------- Previous post was at 08:36 AM ----------
deepen915 said:
Ordered mine off of BestBuy.com.. Got the Edge 64GB on AT&T on Next 20, $915 Total Price, divided into $45.75 a month. 12 Installments, then S7 lol.
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How much did you have to pay online?

Iakona said:
Yeah I did go to best buy last night and I showed them but they didn't know why either. They said I have a confirmation # so I'm good. Checked the bank account and nothing. I guess I will find out for sure when it comes in..
---------- Post added at 08:42 AM ---------- Previous post was at 08:36 AM ----------
How much did you have to pay online?
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I paid $64.05

Went to best buy and got two on verizon. One edge and one regular. Only cost the 50 gift card for each and got the 2 wireless chargers pre ordered as well. Went pretty smooth for me. He said they where having issues with verizon though because they had to find a loophole since Verizon isnt officially doing it until the first. I wanted the gold but I got to play with a black and I like it so I am happy. They also said if I do edge I will only pay about 130 for the two phones when i pick them up and will get $28 off of each $40 line a month that basically covers the edge payment if I go with the 10gb shared family plan. Sounds like a good deal. Then i can edge up for the The sgs7 or the m10. Whichever is better. This will be my first sammy device since the m9 is falling short this year.

Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.

cowboys4life22 said:
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
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Yes you keep your phone until you pick up your new one and sign the new next contract. After you get your S6 tho I'm not sure how you get your old phone back to AT&T.. I pre-ordered mine thru BB online so when it's shipped to me I go into the store and sign the next agreement and pay the taxes on it and get it activated.

Does the wireless charger promotion only apply to devices being purchased through an upgrade? Because I don't want to use my upgrade for this one but the wireless charger would be nice. Also I wonder if they'll price match AT&T. because AT&T is selling the edge for 815 and not 850 like best buy is claiming.

Pure+ said:
Does the wireless charger promotion only apply to devices being purchased through an upgrade? Because I don't want to use my upgrade for this one but the wireless charger would be nice. Also I wonder if they'll price match AT&T. because AT&T is selling the edge for 815 and not 850 like best buy is claiming.
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Click to collapse
Yes you get the charger even if you buy the phone off contract.

cowboys4life22 said:
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
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Iakona said:
Yes you keep your phone until you pick up your new one and sign the new next contract. After you get your S6 tho I'm not sure how you get your old phone back to AT&T.. I pre-ordered mine thru BB online so when it's shipped to me I go into the store and sign the next agreement and pay the taxes on it and get it activated.
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Once you pick up the phone, Best Buy has "return kits" they give you. Should give you a box and prepaid shipping label so that you can return your phone to AT&T. This gives you a chance to get your stuff moved over to the new device and all that jazz. Pretty straightforward process, and when my dad upgraded this way, a lot easier than I thought it would be.

Any of the Best Buy preorders shipping?

I haven't seen anyone saying they have. I'm checking my email every day and hoping.

Tmobile forcing me to pay off my Note 7

Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.

It's a recalled device. Tmobile still owns it until it's paid off. They can't own this anymore.
The phone is dead. No support. No insurance.
Sent from my SM-N920T using Tapatalk

If they do this to me I HAVE to return it asap.

mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
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Click to collapse
No I didn't, when did you get it and how did they send it to you?
Sent from my SM-N930T using XDA-Developers mobile app

Yeah I guess they tried that with me but I show a credit of the phone on my account page. Maybe cause I called last week to get details and they said they were going too follow up next week

shanda5303 said:
No I didn't, when did you get it and how did they send it to you?
Sent from my SM-N930T using XDA-Developers mobile app
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I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.

mmafighter077 said:
I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.
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More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
Sent from my iPad using Tapatalk

It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
Sent from my SM-N910T using XDA-Developers mobile app

chavist said:
More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
Sent from my iPad using Tapatalk
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That's true... It's possible. Yes i will be doing that this week sadly.

Is it that the credit for the first N7 you turned in hasn't applied yet to your account? I had an $871 bill on tmobile till yesterday because the credit for the first N7 I turned in didn't apply. I went to the store, they made a phone call and my bill is down to $90. All I have on my account now is the EIP balance for the second N7 that I haven't surrendered yet. Try calling them and ask what is going on.

My bill somehow turned to negative $650 when I turned mine in
Sent from my SM-N920T using Tapatalk

darekz said:
It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
Sent from my SM-N910T using XDA-Developers mobile app
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Click to collapse
Actually the way I see it, if OP paid the bill in full, then T-mo would be selling at that point recalled device that shouldn't be sold at all and me think that would be illegal regardless of any possible future lawsuits, but I'm not a lawyer, also the fact it is under T-mo employee account makes it even more tricky. Either way they will probably put some deadlines in place soon, so free ride may end soon for everybody.

blackhemi4x4 said:
My bill somehow turned to negative $650 when I turned mine in
Sent from my SM-N920T using Tapatalk
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My EIP for note 7 is closed. Can i keep my phone?

phenixof4 said:
My EIP for note 7 is closed. Can i keep my phone?
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how did that happen. so your current phone N7 shows no more payments needed?

I have a similar issue. They had to escalate it to see where it went wrong. They removed the EIP, they have the phone, they credited only 425 of the eip. Waiting to hear back. The lady did state I was NOT the first to call in with issues relating to the 2nd recall.

mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
Click to expand...
Click to collapse
I had similar situation as you. Yesterday I have received an SMS from T-mobile with my next bill due November 12th. Amount $519. $380 is an amount for galaxy note 4 that was waived the moment I upgraded to Note 7, plus I could keep the Note 4.
Just 2 days earlier I saw $90 as my next bill on tmo website.
So I went to T-mobile store. Explained all to the manager and he called T-mobile billing department and they rectified the my bill back to what it suppose to be. Today on T-mobile website I still see EIP outstanding balance of $780 for the note 7 as I write this.
I think that the carrier(s) are trying different tricks to let us part with our Note 7. Harassment so to speak.
The most ironic thing is that the manager in the store was on my side. Pulling out of his pocket Note 7 and saying until the recall is mandatory he will keep it too. With the smile on his face. This is no joke. I felt like I found an ally.
Also they had v20. (not on display but in the back of the store) So I could have it in my hands.
I was toying with the idea of jumping the ship before but after playing with v20 for few minutes, there is no way that I go for this device.

Has not happen to me but if it does im going to be piss and will probably leave samsung and tmobile altogether.
I try to play nice and was going to return the phone, even know i dont want to.
But every tmobile store i call tells me there out of stock of s7 edge and to just keep calling.
Went online ans there out of stock until Nov or Dev.
Not the kicker here they dont even carry the black s7 edge any more. Which i traded mines in for the note 7 at launch. And now gotta start all over with payments and now they dont even have them on in there systems any more.
And to top all that.
Samsung website is out of stock also. Without a date.
And there are reports that the s7 edge are catching fire also.
So all this is turning into crap.
But yes i can see tmobile doing this.
Getting the end user to pay it off and deal with samsung direct for the exchanges and problems with the phone.
And thats how they get you to return it. You dont wanna pay it all off so they , tell you, you can exchange it for another device and they will credit you whatever you already paid.
I guess we shall see what happens.
Samsung is releasing a UK update to kill charging to 60%.
This will got ota on the 30 or 31

I had the same thing happen see my attached upcoming bill but I'm gonna argue it because they ****ed up and are charging me for my previous Note 7 the one I returned.....idiots
Sent from my SM-N930T using
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Call them. They know of the screwup and are fixing it. They fixed mine already.

playya said:
how did that happen. so your current phone N7 shows no more payments needed?
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Click to collapse
Yes lol

Question Free Pre Order Items in Canada?

Does anyone actually know how to get the pre order items? I pre ordered mine launch day through Bell, I just got it today and I'm super confused. I've spoke with Bell multiple times and they have no idea.
First call they told me I just bring my proof of purchase to any bell reseller and get the headphones and smarttag in hand at the store
BestBuy then told me I'm suppose to get a voucher from Bell and give that to Samsung online, and they are send directly from Samsung.
Bell then told me that I gotta wait for the phone to arrive, and use the Samsung Members app once I have the phone, and it will know it's an S21 Ultra and prompt me for the voucher, and then I can redeem it with Samsung to have them sent to me.
I now have the phone, registered with Samsung on my account, Samsung Members app installed, no prompt, no messages, no frums to fill out, nothing.
I'm now waiting for the new Bell SIM to activate so I can't call Bell back to ask why there's nothing on the app and what I should do, so, figured I would check here since I have time to kill while I wait for the activation to take place on my SIM
How do I redeem this preorder bundle? Has anyone in Canada actually got the headphones and smart tag doing a pre order through a carrier? Like, What? How does multiple people from the carrier itself not even know how to redeem their own offer?
UPDATE:
Talked to Bell again because the lady I spoke with prior, activated my new SIM on my brother's number (family account), so now I gotta wait for the new 5G SIM to come in the mail lol. The guy I spoke with this time I asked the same question, how do I get the headphones, and was super chill, told me straight up and just said, I'm going to be blunt here, we have no idea how to get them, the deal is offered with Samsung and all we know is Samsung is giving them out to people who bought from Samsung first, and once you can no longer preorder from Samsung, the carriers will get what's left of the bundles as a free for all for whoever can redeem the voucher first.
So directly from a Bell Employee, the preorder bundles are a scam if you bought through a carrier, Samsung is offering the deal through their store only until the preorder ends and then the chance of getting the preorder bundle when the preorders close is pure chance.
May the odds be ever in your favor..

I bought through Rogers and the attached came in the box.
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Okay I didn't get that from Bell haha, I miss Rogers, we don't have that here anymore. It's only Bell, Telus, and a local company that took over for Rogers but you can't get every phone through them and their customer service is terrible and not 24/7.
EDIT:
I flashed the Official Samsung Unlocked Firmware on the SM-G998W, and when I opened the Samsung Members app, I was prompted for the E-Voucher and redeemed it. So this issue is with the Bell Firmware.
Bell also lied and told me I would get the matching colour the phone, but only the Black ones are for the promo.
Bell really became shady as hell recently. Legit false advertising from their reps cause I got the silver phone so I could get the silver headphones, straight up lied to me lol.

I got the pre order stuff from Bell.
Says on Bells website to get it from the Members app.
Went into Members app on phone, scroll down to benefit section. There is a small photo showing pre order e-voucher. Click that, brings up your code, copy to clip board. You then click the link to go to the store to use voucher.
First few times I did it, it showed the items out of stock. Tried it an hour or so later, no problem, added to card, put in the e-voucher code and balance is zero. Fill out shipping details and poof your good.

Got mine through Telus and it's exactly what Rosco said, go into your Samsung Members app, look for offers and there will be a coupon.
Go to Samsung.com and add the two items, drop the coupon code in at checkout and voila, order placed.

now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.

Roscopcoletrain said:
now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.
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Click to collapse
That is OK as, in theory, the coupon which came with my Rogers phone said delivery from 6-8 weeks from the date of redemption. I am just hoping that shipment will be done this week some time. A week before I ordered a wireless charger from Samsung and it was shipped on the first business day (a Monday) from somewhere in Ontario via Purolator Express and was delivered before noon on Tuesday in Montreal, despite stating "standard shipping". I am hoping that we will get an advice of shipment close to 5 pm today.

finally changed from perparing dispatch to processing...lol. Not sure what that means ha

Roscopcoletrain said:
finally changed from perparing dispatch to processing...lol. Not sure what that means ha
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Click to collapse
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.

peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
Click to expand...
Click to collapse
agreed, seems backwards to me. But who knows *shrug*

peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
Click to expand...
Click to collapse
and now its back to preparing dispatch

Roscopcoletrain said:
and now its back to preparing dispatch
Click to expand...
Click to collapse
I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?

peterg21 said:
I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?
Click to expand...
Click to collapse
I know it is bad form to reply to your own post but obviously I was clueless as to Samsung's shipping procedures. Looking at the Rogers' website, it appears they are still offering the promotion until the end of February. It would appear that sales are hardly off the wall. That leads me to believe that, as they advised on the promotion, this may take weeks before the items are shipped. This makes sense from a logistical point of view. People have 2 weeks to return their phones. How do they handle the situation of people receiving the bonus items and returning the phone? One would think relatively easy but you have two parties involved here, Rogers and Samsung and communication may be a bit broken. So they decide they will let a good time pass and it will be clear who kept their phones and who returned them.

sometimes you just end up with the free item. That has happened to me in the past when I returned a pixel to google. I still got the preorder bonus weeks later.
I preordered through samsung which I can't fully recommend doing if you are paying in installments as they terms mention a potential monthly fee for going that route. I ended up getting it outright but the buds and tag came with the device. When I got the note 20 the preorder process was a bit broken (got through telus) they told me I had to go into the store, the store told me I had to order online.
Hopefully your stuff shows up soon.

yes you need to do it from the members app, got mine all ordered today

Iain_S said:
yes you need to do it from the members app, got mine all ordered today
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Oh yes. Not sure to whom that was addressed. From the members app I pasted the coupon into the store and everything went normally. This was the week before last. It has, however, been stuck on preparing dispatch for myself and everybody else who purchased this phone through a Canadian carrier. I was just wondering when they will actually ship.

Yeah I'm still waiting, still says preparing dispatch

Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
We have requested for the product to be shipped. Right now it's in the preparation stage.
However, shipment of the Samsung Galaxy S21 Series 5G bonus is expected to take between 6 to 8 weeks from the date that you redeem your E-Voucher on samsung.com/ca.
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Roscopcoletrain said:
Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
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Thanks for this, although not the best news.

Well, they're dispatched! I can't believe they actually shipped!