Does anyone actually know how to get the pre order items? I pre ordered mine launch day through Bell, I just got it today and I'm super confused. I've spoke with Bell multiple times and they have no idea.
First call they told me I just bring my proof of purchase to any bell reseller and get the headphones and smarttag in hand at the store
BestBuy then told me I'm suppose to get a voucher from Bell and give that to Samsung online, and they are send directly from Samsung.
Bell then told me that I gotta wait for the phone to arrive, and use the Samsung Members app once I have the phone, and it will know it's an S21 Ultra and prompt me for the voucher, and then I can redeem it with Samsung to have them sent to me.
I now have the phone, registered with Samsung on my account, Samsung Members app installed, no prompt, no messages, no frums to fill out, nothing.
I'm now waiting for the new Bell SIM to activate so I can't call Bell back to ask why there's nothing on the app and what I should do, so, figured I would check here since I have time to kill while I wait for the activation to take place on my SIM
How do I redeem this preorder bundle? Has anyone in Canada actually got the headphones and smart tag doing a pre order through a carrier? Like, What? How does multiple people from the carrier itself not even know how to redeem their own offer?
UPDATE:
Talked to Bell again because the lady I spoke with prior, activated my new SIM on my brother's number (family account), so now I gotta wait for the new 5G SIM to come in the mail lol. The guy I spoke with this time I asked the same question, how do I get the headphones, and was super chill, told me straight up and just said, I'm going to be blunt here, we have no idea how to get them, the deal is offered with Samsung and all we know is Samsung is giving them out to people who bought from Samsung first, and once you can no longer preorder from Samsung, the carriers will get what's left of the bundles as a free for all for whoever can redeem the voucher first.
So directly from a Bell Employee, the preorder bundles are a scam if you bought through a carrier, Samsung is offering the deal through their store only until the preorder ends and then the chance of getting the preorder bundle when the preorders close is pure chance.
May the odds be ever in your favor..
I bought through Rogers and the attached came in the box.
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Okay I didn't get that from Bell haha, I miss Rogers, we don't have that here anymore. It's only Bell, Telus, and a local company that took over for Rogers but you can't get every phone through them and their customer service is terrible and not 24/7.
EDIT:
I flashed the Official Samsung Unlocked Firmware on the SM-G998W, and when I opened the Samsung Members app, I was prompted for the E-Voucher and redeemed it. So this issue is with the Bell Firmware.
Bell also lied and told me I would get the matching colour the phone, but only the Black ones are for the promo.
Bell really became shady as hell recently. Legit false advertising from their reps cause I got the silver phone so I could get the silver headphones, straight up lied to me lol.
I got the pre order stuff from Bell.
Says on Bells website to get it from the Members app.
Went into Members app on phone, scroll down to benefit section. There is a small photo showing pre order e-voucher. Click that, brings up your code, copy to clip board. You then click the link to go to the store to use voucher.
First few times I did it, it showed the items out of stock. Tried it an hour or so later, no problem, added to card, put in the e-voucher code and balance is zero. Fill out shipping details and poof your good.
Got mine through Telus and it's exactly what Rosco said, go into your Samsung Members app, look for offers and there will be a coupon.
Go to Samsung.com and add the two items, drop the coupon code in at checkout and voila, order placed.
now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.
Roscopcoletrain said:
now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.
Click to expand...
Click to collapse
That is OK as, in theory, the coupon which came with my Rogers phone said delivery from 6-8 weeks from the date of redemption. I am just hoping that shipment will be done this week some time. A week before I ordered a wireless charger from Samsung and it was shipped on the first business day (a Monday) from somewhere in Ontario via Purolator Express and was delivered before noon on Tuesday in Montreal, despite stating "standard shipping". I am hoping that we will get an advice of shipment close to 5 pm today.
finally changed from perparing dispatch to processing...lol. Not sure what that means ha
Roscopcoletrain said:
finally changed from perparing dispatch to processing...lol. Not sure what that means ha
Click to expand...
Click to collapse
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
Click to expand...
Click to collapse
agreed, seems backwards to me. But who knows *shrug*
peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
Click to expand...
Click to collapse
and now its back to preparing dispatch
Roscopcoletrain said:
and now its back to preparing dispatch
Click to expand...
Click to collapse
I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?
peterg21 said:
I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?
Click to expand...
Click to collapse
I know it is bad form to reply to your own post but obviously I was clueless as to Samsung's shipping procedures. Looking at the Rogers' website, it appears they are still offering the promotion until the end of February. It would appear that sales are hardly off the wall. That leads me to believe that, as they advised on the promotion, this may take weeks before the items are shipped. This makes sense from a logistical point of view. People have 2 weeks to return their phones. How do they handle the situation of people receiving the bonus items and returning the phone? One would think relatively easy but you have two parties involved here, Rogers and Samsung and communication may be a bit broken. So they decide they will let a good time pass and it will be clear who kept their phones and who returned them.
sometimes you just end up with the free item. That has happened to me in the past when I returned a pixel to google. I still got the preorder bonus weeks later.
I preordered through samsung which I can't fully recommend doing if you are paying in installments as they terms mention a potential monthly fee for going that route. I ended up getting it outright but the buds and tag came with the device. When I got the note 20 the preorder process was a bit broken (got through telus) they told me I had to go into the store, the store told me I had to order online.
Hopefully your stuff shows up soon.
yes you need to do it from the members app, got mine all ordered today
Iain_S said:
yes you need to do it from the members app, got mine all ordered today
Click to expand...
Click to collapse
Oh yes. Not sure to whom that was addressed. From the members app I pasted the coupon into the store and everything went normally. This was the week before last. It has, however, been stuck on preparing dispatch for myself and everybody else who purchased this phone through a Canadian carrier. I was just wondering when they will actually ship.
Yeah I'm still waiting, still says preparing dispatch
Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
We have requested for the product to be shipped. Right now it's in the preparation stage.
However, shipment of the Samsung Galaxy S21 Series 5G bonus is expected to take between 6 to 8 weeks from the date that you redeem your E-Voucher on samsung.com/ca.
Click to expand...
Click to collapse
Roscopcoletrain said:
Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
Click to expand...
Click to collapse
Thanks for this, although not the best news.
Well, they're dispatched! I can't believe they actually shipped!
Related
Talked to a supervisor and they are waiting on the shipment.
Once they receive the phones it takes about an hour to ship out.
robfactory said:
Talked to a supervisor and they are waiting on the shipment.
Once they receive the phones it takes about an hour to ship out.
Click to expand...
Click to collapse
Thanks for checking =) I'm awaiting my shipment email eagerly!
D3luSi0n4L said:
Thanks for checking =) I'm awaiting my shipment email eagerly!
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ScrapSilicon said:
.
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Hahaha, well played and most definitely true! lol
robfactory said:
Talked to a supervisor and they are waiting on the shipment.
Once they receive the phones it takes about an hour to ship out.
Click to expand...
Click to collapse
Thanks for the update!
Did they mention when they expect the shipment to come in?
This is killing me....
Sent from my Evo 3D CDMA using xda app-developers app
Wirefly: Next Week
Talked to Patrick from Wirefly.
He stated that they are hoping to get inventory by next week.
4:38 pm EST
robfactory said:
Talked to Patrick from Wirefly.
He stated that they are hoping to get inventory by next week.
4:38 pm EST
Click to expand...
Click to collapse
Umm, this was posted on Wirefly's official Facebook -
"**HTC One Preorder Update** We’re as excited as everyone about the launch of the new HTC One!!! Just wanted to let everyone know that we’ve got our order in and will begin shipping the Glacial Silver model as soon as they are arrive at our distribution facility. As always, we’ll ship the phones out in the order in which they were placed.
We still don’t have confirmation when Sprint will be releasing the Stealth Black model. We’re in contact with them daily and will let everyone know what we know as soon as we know it. If you’ve preordered the Stealth Black model from us and want to switch to the Glacial Silver, simply contact customer service and they’ll gladly make that change. Thanks again for shopping with us. We greatly appreciate your business and hope to be shipping your new HTC One very soon!!"
If I had to bet money I'd say early customers will get an email tonight with their shipping info.
D3luSi0n4L said:
Umm, this was posted on Wirefly's official Facebook -
"**HTC One Preorder Update** We’re as excited as everyone about the launch of the new HTC One!!! Just wanted to let everyone know that we’ve got our order in and will begin shipping the Glacial Silver model as soon as they are arrive at our distribution facility. As always, we’ll ship the phones out in the order in which they were placed.
We still don’t have confirmation when Sprint will be releasing the Stealth Black model. We’re in contact with them daily and will let everyone know what we know as soon as we know it. If you’ve preordered the Stealth Black model from us and want to switch to the Glacial Silver, simply contact customer service and they’ll gladly make that change. Thanks again for shopping with us. We greatly appreciate your business and hope to be shipping your new HTC One very soon!!"
If I had to bet money I'd say early customers will get an email tonight with their shipping info.
Click to expand...
Click to collapse
Just writing what they told me at 4:38 P.M.
Yeah, if come Monday they can't even say what day they will be getting their inventory, I will be cancelling real quick.
I've been searching google constantly for updates and didn't even think to check Wirefly's Facebook, haha.
I really hope Patrick was only talking about current orders and not pre orders.
001isj said:
I've been searching google constantly for updates and didn't even think to check Wirefly's Facebook, haha.
I really hope Patrick was only talking about current orders and not pre orders.
Click to expand...
Click to collapse
Me too.
I ordered on the 5th.
I just called Wirefly and talked to Maria, she couldn't give me any date or timeframe for when they'd be getting their inventory. Thought I'd try my luck and demand that the activation fee be waived since the Best Buy in my town shows it's in stock at the store and I have the $50 off any phone deal there, but she wouldn't waive the activation fee no matter what. I ended up cancelling my order and I'm gonna head down to Best Buy right now, good luck to you all!
001isj said:
I just called Wirefly and talked to Maria, she couldn't give me any date or timeframe for when they'd be getting their inventory. Thought I'd try my luck and demand that the activation fee be waived since the Best Buy in my town shows it's in stock at the store and I have the $50 off any phone deal there, but she wouldn't waive the activation fee no matter what. I ended up cancelling my order and I'm gonna head down to Best Buy right now, good luck to you all!
Click to expand...
Click to collapse
Wirefly can't cancel activation fees. You have to call Sprint for that.
robfactory said:
Wirefly can't cancel activation fees. You have to call Sprint for that.
Click to expand...
Click to collapse
Yea, that's what she told me, but best buy's upgrade fee is only $18, so I'm only paying $12 more to get my phone now, which is worth it to me.
Facebook update:
**HTC One Preorder Update #2** We hate it when things don’t go according to plan. To all of our wonderful Wirefly customers who placed a preorder for the HTC One: We are sorry, but we didn’t receive our shipment today as we had hoped. We expect them early next week and will be shipping them to preorder customers immediately upon arrival in the order in which we received the orders.
To make up for this inconvenience, we will be sending a $20 Visa Gift Card to all preorder customers that ordered before Friday 4/19 and are active. The card will be shipped separately within 10 days of the date your phone ships.
We apologize for this inconvenience. This is a highly anticipated phone and the phone is constrained nationwide. We thank you again for your patience and understanding. We truly appreciate your business.
Click to expand...
Click to collapse
Facebook update, looks like we're getting gift cards as we have to wait...
**HTC One Preorder Update #2** We hate it when things don’t go according to plan. To all of our wonderful Wirefly customers who placed a preorder for the HTC One: We are sorry, but we didn’t receive our shipment today as we had hoped. We expect them early next week and will be shipping them to preorder customers immediately upon arrival in the order in which we received the orders.
To make up for this inconvenience, we will be sending a $20 Visa Gift Card to all preorder customers that ordered before Friday 4/19 and are active. The card will be shipped separately within 10 days of the date your phone ships.
We apologize for this inconvenience. This is a highly anticipated phone and the phone is constrained nationwide. We thank you again for your patience and understanding. We truly appreciate your business.
nhutpham said:
Facebook update, looks like we're getting gift cards as we have to wait...
**HTC One Preorder Update #2** We hate it when things don’t go according to plan. To all of our wonderful Wirefly customers who placed a preorder for the HTC One: We are sorry, but we didn’t receive our shipment today as we had hoped. We expect them early next week and will be shipping them to preorder customers immediately upon arrival in the order in which we received the orders.
To make up for this inconvenience, we will be sending a $20 Visa Gift Card to all preorder customers that ordered before Friday 4/19 and are active. The card will be shipped separately within 10 days of the date your phone ships.
We apologize for this inconvenience. This is a highly anticipated phone and the phone is constrained nationwide. We thank you again for your patience and understanding. We truly appreciate your business.
Click to expand...
Click to collapse
That's what I figured.
Not bad though. I got the phone for $119 -$100 HTC rebate = $19. Now with the $20 G.C.. I get paid $1 for the phone.
robfactory said:
That's what I figured.
Not bad though. I got the phone for $119 -$100 HTC rebate = $19. Now with the $20 G.C.. I get the phone for $1.
Click to expand...
Click to collapse
NIce! Now, if we can just get the Newegg orders to do the same...
Contacted them today and they are giving a $20 gift card or the ability to upgrade your shipping, but not both.
They should get it early next week.
I tried going to 2 Best Buy, but they can't price match mobile phones.
Well this is frustrating. I ordered a moto x (tmobile) on 11/15, and was promised a delivery date of 11/21, but nothing showed up today. Not even a shipment email. So I chatted with moto support, and they told me that my order was delayed and would only arrive on the 2nd of December! I asked for a reason, and obviously, they didn't have one. The lady I chatted with first was extremely rude for some reason, so I just ended that one and started another. Now this guy says that all orders are delayed because of Thanksgiving. Really? Thanksgiving is two weeks after I ordered. Nice try. Anyway, this guy tells me that because of that, the phone hasn't started being assembled and gave the same Dec. 2nd arrival date. I tried to cancel, because I really can't wait that long without a phone (returned my nexus 5 because it had too many issues), but of course, I couldn't. And they already charged my credit card for the full amount.
Has anyone else had this type of experience with moto?
Ordered mine on the 11th. Received on the 14th or 15th. Perhaps yours somehow got held up on their end for whatever reason.
Sent from my XT1053 using xda app-developers app
gochiefs said:
Ordered mine on the 11th. Received on the 14th or 15th. Perhaps yours somehow got held up on their end for whatever reason.
Sent from my XT1053 using xda app-developers app
Click to expand...
Click to collapse
I guess so. I'm now out $550 for a phone that I wont have for 2 weeks. I wish they would at least not charge me till it ships.
aooga said:
I guess so. I'm now out $550 for a phone that I wont have for 2 weeks. I wish they would at least not charge me till it ships.
Click to expand...
Click to collapse
It should only be a hold on your card... It should disappear after a few days, depending on the card issuer it may take up to 2 weeks.
On your card statement does it say hold in the details?
Moto X rocking 4.4
theraffman said:
It should only be a hold on your card... It should disappear after a few days, depending on the card issuer it may take up to 2 weeks.
On your card statement does it say hold in the details?
Moto X rocking 4.4
Click to expand...
Click to collapse
No that's why I'm complaining. It's a charge not a hold like what google play does. I can't use that money anymore.
Did you get a mail says "We are assembling it"? Or that means "We'll arrange it"?
Because I ordered one on 11/20 and must get it before 12/8.
hah! blaming a holiday that hasn't even happened yet. what a joke. anyway, these guys on the low level support don't know ****. your phone will arrive well before 12/2.
rok503 said:
Did you get a mail says "We are assembling it"? Or that means "We'll arrange it"?
Because I ordered one on 11/20 and must get it before 12/8.
Click to expand...
Click to collapse
The only emails that I got were the order confirmation, and an email that said this :
We’re Building It!
Your Moto X is in capable hands.
It'll probably get there before the 8th, so I don't think you have to worry.
anotherdroid said:
hah! blaming a holiday that hasn't even happened yet. what a joke. anyway, these guys on the low level support don't know ****. your phone will arrive well before 12/2.
Click to expand...
Click to collapse
Their chat staff is completely useless. I'm hoping it'll get here sooner.
If I had paid for shipping, I would have demanded that they refund that. But since it was "Free", I guess I have nothing to complain about
Your phone should come long before 12/2. I placed my order on the 18th, and my phone came today. They told me that Verizon put a hold on my order for some reason, and I called Motorola, the rep put me on hold and called Verizon. Came back on and said everything was good to go, and I got my phone the next day.
rockingout92 said:
Your phone should come long before 12/2. I placed my order on the 18th, and my phone came today. They told me that Verizon put a hold on my order for some reason, and I called Motorola, the rep put me on hold and called Verizon. Came back on and said everything was good to go, and I got my phone the next day.
Click to expand...
Click to collapse
Still, why is everyone else getting their phones in 3-4 days? Mine has been 7 now, and still nothing. They probably don't make enough tmobile ones or something.
As an update, someone from moto contacted me and said my order was delivered on Tuesday in New York. Heh? First off, I live in CA, and second, they just gave me someone elses order number with their address. I sure hope they didn't do that with me! This is getting ridiculous now.
Hi XXXXXX,
Good day!
We would like to inform you that your Moto X phone under order # 00177220 (NOT MY ORDER NUMBER) was already shipped under Fed Ex tracking number 583089435700. It was delivered to XXXXXXXXXXXXXXXXXXXXXX, NY, 11213. (THEY JUST GAVE ME SOME RANDOM PERSON'S ADDRESS!!)
Actual delivery :
Tues 19/11/2013
Thank you.
Best Regards,
Desiree
Click to expand...
Click to collapse
Hey, sorry to hear that. Please email me your order number at [email protected] and I'll help.
aooga said:
Well this is frustrating. I ordered a moto x (tmobile) on 11/15, and was promised a delivery date of 11/21, but nothing showed up today. Not even a shipment email. So I chatted with moto support, and they told me that my order was delayed and would only arrive on the 2nd of December! I asked for a reason, and obviously, they didn't have one. The lady I chatted with first was extremely rude for some reason, so I just ended that one and started another. Now this guy says that all orders are delayed because of Thanksgiving. Really? Thanksgiving is two weeks after I ordered. Nice try. Anyway, this guy tells me that because of that, the phone hasn't started being assembled and gave the same Dec. 2nd arrival date. I tried to cancel, because I really can't wait that long without a phone (returned my nexus 5 because it had too many issues), but of course, I couldn't. And they already charged my credit card for the full amount.
Has anyone else had this type of experience with moto?
Click to expand...
Click to collapse
aooga said:
Still, why is everyone else getting their phones in 3-4 days? Mine has been 7 now, and still nothing. They probably don't make enough tmobile ones or something.
Click to expand...
Click to collapse
I ordered the T-Mobile one the day moto maker opened for all carriers and got in 2 days. Almost everyone from the T-Mobile got within 2 or 3 days. May be just bad luck?
Go to Google+ and contact Matt Jones. He is Motorola support manager and will let you know what's going on.
Sent from my XT1053 using Tapatalk
Xatt said:
Hey, sorry to hear that. Please email me your order number at [email protected] and I'll help.
Click to expand...
Click to collapse
Emailed. I have no clue if you are related to moto in any way whatsoever, but since that is a known email address, I guess it wouldn't hurt.
kirdroid said:
I ordered the T-Mobile one the day moto maker opened for all carriers and got in 2 days. Almost everyone from the T-Mobile got within 2 or 3 days. May be just bad luck?
Go to Google+ and contact Matt Jones. He is Motorola support manager and will let you know what's going on.
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
I don't really use google plus...how do you contact him?
aooga said:
Emailed. I have no clue if you are related to moto in any way whatsoever, but since that is a known email address, I guess it wouldn't hurt.
Click to expand...
Click to collapse
Xatt = Matt Jones = Matt (Forums Manager) on Motorola Owners' Forums.
Xatt said:
Xatt = Matt Jones = Matt (Forums Manager) on Motorola Owners' Forums.
Click to expand...
Click to collapse
Ah. Well okay then
You should probably update your XDA profile.
aooga, I didn't see an email at [email protected]. Sorry! Want to try PMing me?
Xatt said:
aooga, I didn't see an email at [email protected]. Sorry! Want to try PMing me?
Click to expand...
Click to collapse
Really? That's odd. Oh well, I just received this email. Do you know anything about it? Is it possible to come on saturday? I'm really hoping so, but monday is okay as well.
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aooga said:
Ah. Well okay then
You should probably update your XDA profile.
Click to expand...
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That's a good idea. I think I might have to create a new one though -- I don't think I can change my display name.
So I went into my Best Buy Store today at around 2PM PST to preorder the new S6 Edge and wanted to share with you all my experience on how everything went down and some things that might dissuade you from going to Best Buy to preorder.
So when I asked what color I could get, the rep said only Black or White, no gold or green unfortunately. I asked if it's just this Best Buy but she said that it's for every Best Buy location. I said ok and decided to get the AT&T 32GB White S6 Edge. To preorder, I needed to put down a $50 deposit that comes in the form of a $50 Best Buy gift card. You get the gift card right there and when you come in to pay for the device when it's out, you can use the gift card towards the purchase of the phone or buy a case or something if you want.
As for the free wireless charger promotion that Best Buy is holding, I could only preorder it in black, no white or any other color.
Preordering the phone itself took around an hour by the way because of all the technical difficulties in their systems. The rep told me I was the 4th person to come in today to preorder so it's not that hot in my neighborhood but seeing as how the system wouldn't work for a while, I suspect that it's a really in demand device in a lot of other locations. I also couldn't get my preorder in the for the wireless charger due to the same technical difficulties, and so instead of waiting even longer, she decided to just take my number down and keep trying on her own time and call me back when it goes through.
I ordered online at best buy and got the Edge 64gb from AT&T on the next plan and got the black charger for free. The thing I don't understand is I only got charged $38.66?! I thought I was going to have to pay tax on the full retail price?! Can anyone shed some light on this for me.. I tend to miss things like this.
That's strange, you usually pay tax on the full retail price. Would it be possible to post a screenshot of the order confirmation without your personal info on it?
aturyan said:
That's strange, you usually pay tax on the full retail price. Would it be possible to post a screenshot of the order confirmation without your personal info on it?
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Hmm, weird.
Got a text from my buddy that Best Buy was in fact taking pre orders for Verizon today and not the 1st. So, I went in after work and it took a whole 10 minutes to get the 64gb Edge in black along with the black wireless charger pre ordered. Went really smooth, and the employee explained everything to me while doing it all. No hiccups in the system or anything like that.
Iakona said:
I ordered online at best buy and got the Edge 64gb from AT&T on the next plan and got the black charger for free. The thing I don't understand is I only got charged $38.66?! I thought I was going to have to pay tax on the full retail price?! Can anyone shed some light on this for me.. I tend to miss things like this.
Click to expand...
Click to collapse
Well what state do you live in?
I'm in Cali and had to pay $70 for the 32 gb edge model.
Missouri. I paid like $70 for my wife's note 4.
I too placed my order with BestBuy. Went with the black Edge version for Verizon. Oddly enough, my store here in Miami was having some system issues as well, and the experience took long, but not bad due to having great conversations with the employees. I did get the free charging pad as well, but it had to be done as a separate transaction from the phone, and that again took some time due to system error. The employee just had me walk around the store till the transaction was complete, and he would just come find me, which he did.
All in all it was not a bad experience, just took forever to complete. If you're in a rush, then yes avoid BB till the system error is fixed. It could have just been first day hiccups, but who knows? If you do decided to go with BB for the free charging pad, make sure you have some time to stick around just in case...
Ordered mine off of BestBuy.com.. Got the Edge 64GB on AT&T on Next 20, $915 Total Price, divided into $45.75 a month. 12 Installments, then S7 lol.
I am actually a BB Employee and I chose to do it online as I know our in store systems are garbage and I didn't want to take a chance.
We also had it on display and the phones ran SMOOTH. I really hope AT&T doesn't botch it with their useless Bloat! The Camera launches in half a second like they have claimed and I really do think Samsung got the design right on both.
Iakona said:
View attachment 3232552
Click to expand...
Click to collapse
That order confirmation could not be more vague lol. The only thing to say is to contact Best Buy but you probably already thought of that. Did you check your bank account by any chance to see if a deposit of some sort went out? I had to pay a $50 deposit for mine so it could be like $50 + $38(due later).
Yeah I did go to best buy last night and I showed them but they didn't know why either. They said I have a confirmation # so I'm good. Checked the bank account and nothing. I guess I will find out for sure when it comes in..
---------- Post added at 08:42 AM ---------- Previous post was at 08:36 AM ----------
deepen915 said:
Ordered mine off of BestBuy.com.. Got the Edge 64GB on AT&T on Next 20, $915 Total Price, divided into $45.75 a month. 12 Installments, then S7 lol.
Click to expand...
Click to collapse
How much did you have to pay online?
Iakona said:
Yeah I did go to best buy last night and I showed them but they didn't know why either. They said I have a confirmation # so I'm good. Checked the bank account and nothing. I guess I will find out for sure when it comes in..
---------- Post added at 08:42 AM ---------- Previous post was at 08:36 AM ----------
How much did you have to pay online?
Click to expand...
Click to collapse
I paid $64.05
Went to best buy and got two on verizon. One edge and one regular. Only cost the 50 gift card for each and got the 2 wireless chargers pre ordered as well. Went pretty smooth for me. He said they where having issues with verizon though because they had to find a loophole since Verizon isnt officially doing it until the first. I wanted the gold but I got to play with a black and I like it so I am happy. They also said if I do edge I will only pay about 130 for the two phones when i pick them up and will get $28 off of each $40 line a month that basically covers the edge payment if I go with the 10gb shared family plan. Sounds like a good deal. Then i can edge up for the The sgs7 or the m10. Whichever is better. This will be my first sammy device since the m9 is falling short this year.
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
cowboys4life22 said:
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
Click to expand...
Click to collapse
Yes you keep your phone until you pick up your new one and sign the new next contract. After you get your S6 tho I'm not sure how you get your old phone back to AT&T.. I pre-ordered mine thru BB online so when it's shipped to me I go into the store and sign the next agreement and pay the taxes on it and get it activated.
Does the wireless charger promotion only apply to devices being purchased through an upgrade? Because I don't want to use my upgrade for this one but the wireless charger would be nice. Also I wonder if they'll price match AT&T. because AT&T is selling the edge for 815 and not 850 like best buy is claiming.
Pure+ said:
Does the wireless charger promotion only apply to devices being purchased through an upgrade? Because I don't want to use my upgrade for this one but the wireless charger would be nice. Also I wonder if they'll price match AT&T. because AT&T is selling the edge for 815 and not 850 like best buy is claiming.
Click to expand...
Click to collapse
Yes you get the charger even if you buy the phone off contract.
cowboys4life22 said:
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
Click to expand...
Click to collapse
Iakona said:
Yes you keep your phone until you pick up your new one and sign the new next contract. After you get your S6 tho I'm not sure how you get your old phone back to AT&T.. I pre-ordered mine thru BB online so when it's shipped to me I go into the store and sign the next agreement and pay the taxes on it and get it activated.
Click to expand...
Click to collapse
Once you pick up the phone, Best Buy has "return kits" they give you. Should give you a box and prepaid shipping label so that you can return your phone to AT&T. This gives you a chance to get your stuff moved over to the new device and all that jazz. Pretty straightforward process, and when my dad upgraded this way, a lot easier than I thought it would be.
Any of the Best Buy preorders shipping?
I haven't seen anyone saying they have. I'm checking my email every day and hoping.
If you used T-Mobile Jump! for your upgrade, did you have the option to select the free item being offered?
1 year of NetFlix
256 GB SD Card
Gear 2
There was no option provided in the ordering process.
yes i did it with the note 5 got a year of netflix
did it with lgv10 got a 200gb card
---------- Post added at 07:28 PM ---------- Previous post was at 07:28 PM ----------
yes i did it with the note 5 got a year of netflix
did it with lgv10 got a 200gb card
dkb218 said:
If you used T-Mobile Jump! for your upgrade, did you have the option to select the free item being offered?
1 year of NetFlix
256 GB SD Card
Gear 2
There was no option provided in the ordering process.
Click to expand...
Click to collapse
I didn't use Jump but I did order the phone online.... I called customer service before hand to ask such question and was told that after I receive the phone I use a number off the box or receipt to claim gift.... At that time I can choose what I want...
But during the process of ordering there was no option for it....:good:
SBERG117 said:
I didn't use Jump but I did order the phone online.... I called customer service before hand to ask such question and was told that after I receive the phone I use a number off the box or receipt to claim gift.... At that time I can choose what I want...
But during the process of ordering there was no option for it....:good:
Click to expand...
Click to collapse
Okay, thanks. Seems if you order it as a first time customer, you can pick what you want during the order process - or so it seems.
dkb218 said:
Okay, thanks. Seems if you order it as a first time customer, you can pick what you want during the order process - or so it seems.
Click to expand...
Click to collapse
I can't answer that.... I clicked the upgrade part so that's all I know.... Like I said I called Customer service before hand and it seems as though if you do it by phone you can say what gift you want but... they now implement a $20.00 "assistance fee" for doing it by phone....
I politely told the lady I don't want to pay the $20.00 and proceeded to do the transaction online... She was very helpful though and answered everything I asked so I do appreciate that...
You have to go to the Samsung promotions site when you have phone and receipt in hand to place your order.
SD card and Fit 2 will take up to 12 weeks for delivery.
Netflix is a digital code.
https://promos.samsungpromotions.com/galaxyoffer/
You need IMEI, MAC address and receipt from the device.
---------- Post added at 09:09 PM ---------- Previous post was at 09:03 PM ----------
Oh yeah, and the promotion for the Fit 2 and SD card is limited to the first 250K then they substitute. . .
So when you get it, hop to it.
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Sent from my Nexus 6P using XDA-Developers mobile app
I also used JUMP via Web to place my preorder. There was no option for me to choose either, Hopefully there still Gear fit 2 available for me to redeem my gift.
I guess this must be the first time you guys have gotten any perks like this. ITs been this way for quite some time that you basically upload a copy of your invoice and use your IMEI number to process your order for samsung promotions. Also dont get too crazy thinking it may come right away generally it takes 4-6 weeks to receive promotional gifts
So far I have gotten netflix, wireless chargers, gift cards and gear vr. They will send it so dont get too nervous if you feel like you been waiting a while.
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
ErickF said:
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
Click to expand...
Click to collapse
He lied to you. You can still submit your info and get the freebie.
Sent from my LG-H901 using XDA-Developers mobile app
tourbound129 said:
He lied to you. You can still submit your info and get the freebie.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Have you verified with some one already? I already convinced myself i wasnt gonna get anything but if it happens then i cant wait.lol
ErickF said:
Have you verified with some one already? I already convinced myself i wasnt gonna get anything but if it happens then i cant wait.lol
Click to expand...
Click to collapse
I triple checked with the Care team on Twitter DM and they assured me I was eligible for the freebie. I got the freebies with my LG V10 on JoD, not sure why this would be any different.
Sent from my LG-H901 using XDA-Developers mobile app
tourbound129 said:
I triple checked with the Care team on Twitter DM and they assured me I was eligible for the freebie. I got the freebies with my LG V10 on JoD, not sure why this would be any different.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Awesome. I have also received the freebies from other phones on jod and never had an issue. But the guy as soon as i told them it was a jod upgrade said i wasnt gonna be eligible. I hope you are right though.
ErickF said:
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
Click to expand...
Click to collapse
He told you wrong info.
Sent from my SM-G935T using Tapatalk
ErickF said:
Awesome. I have also received the freebies from other phones on jod and never had an issue. But the guy as soon as i told them it was a jod upgrade said i wasnt gonna be eligible. I hope you are right though.
Click to expand...
Click to collapse
Can you tell me how you went about ordering the phone on jump on demand? As I never have done the process. Thanks in advance.
Rick1221 said:
Can you tell me how you went about ordering the phone on jump on demand? As I never have done the process. Thanks in advance.
Click to expand...
Click to collapse
With jump on demand you can only do it over the phone or in store upgrade. No online upgrade. For pre order just call tmobile and when it asks you to say what you are calling for just say representative. Tell them you want a jump on demand upgrade and to preorder a phone. And whenever you get the new phone just go to a tmobile store and return the old one. Really quick. Make sure you keeo the charger, they wont ask for it.
If the phone is already out then just go to any store and they will trade it for you. Also pretty fast. The cool thing is that you dont have to put any money down for any phone with jump on demand.
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
grim489 said:
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
Click to expand...
Click to collapse
I went ahead and paid the $70, then got a text two days later from T-Mobile stating that I could do it for no money down, all I had to do was call back in and they would change it for me and my monthly amount would go from $33.50 to $37.50. I went ahead and just left it alone as I didn't want to risk losing my place in the shipping line.
grim489 said:
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
Click to expand...
Click to collapse
I ordered mine last night for no money down at $37.50 per month. They checked my account and told me I didn't need any cash.
How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)
Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.
TheForceUnleashed said:
How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)
Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.
Click to expand...
Click to collapse
I ordered mine 3 weeks ago, came in 10 days to the uk, no customs.
I ordered from Giztop and it took 7 days with express shipping (I had a coupon which covered express shipping charges) to US
11 day to upstate NY, originally said 2 weeks.
speedstream said:
11 day to upstate NY, originally said 2 weeks.
Click to expand...
Click to collapse
Is it working good in the US?
i had a huawei mate 20 pro 8/256 that completely failed network when i switched from at&t to t-mobile
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
speedstream said:
i had a huawei mate 20 pro 8/256 that completely failed network when i switched from at&t to t-mobile
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
Click to expand...
Click to collapse
Hahah but its he Huawei, whats with the mi 11 ultra?
re: mi11u
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
speedstream said:
re: mi11u
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
Click to expand...
Click to collapse
Easy fix for that, exchange wife for younger and cuter model....
TheForceUnleashed said:
How long did it take for your order to process and ship and deliver to you? I ordered my 11 Ultra Global about 3 days ago (Thursday)
Haven’t received an order confirmation email yet but I’m not sure how this whole thing goes since I haven’t used it before until now.
Click to expand...
Click to collapse
This is my review I left for them on TrustPilot..
For The Customers and Giztop
This review reflects my thoughts and experience with GizTop and some key areas I'm hoping GizTop reads to enhance customer service and sales experience.
Please note, your experience might be subjective to demograph and ease of logistics.
This website was brought to my attention via Google and been highly praised by YouTuber FlossyCarter. I was desperate for the new Mi 11 Ultra and I genuinely gave up waiting on my country's Amazon, that are yet to launch the phone till this date soo I bit the bullet and purchased from GizTop.
In all honesty, GizTop wasn't my first choice to buy this phone, and I'm not here to highlight competitors but GizTop was the only website that had the phone along with accessories I needed as well, I ended up picking the 80W wireless charger with some cases and glass screen protector.
Let's start with Logistics, quite frankly the only thing stopping me from giving 5 Stars is the logistics.
I mean, yes, GizTop ships globally with some exceptions. The company ships the phone from Shenzhen China to Hong Kong being their gateway internationally. But this costs a lot of time to deliver.
I made my purchase on the 7th of May 2021, and received my phone on the 31st of May 2021 via Aramex to Qatar.
Your products do avoid customs, which I won't discuss in detail how. I did encounter a customs charge but the value was insignificant soo I didn't find it worthy to argue with the company for, soo kudos to them for making that possible for me.
I found it cute that inside my phone box they left me a little note saying that one of my case is still on the way. I appreciate the small details and communication.
Packaging was flawless, everything was well cushioned are perfectly suitable for transit. My Phone box was opened but I was well aware, it was done to install Google Services, however I'd genuinely be happy if it wasn't done because I am capable of doing that myself. But nonetheless, it didn't bother me as much because I fully intend on unlocking bootloader and installing a custom ROM on it.
On purchased of the Mi 11 Ultra (Chinese Variant), GizTop includes a free 67W power brick as a gift, and I genuinely appreciate that.
Customer service was fantastic for the most, and the support team email and live chat responsed to all my questions and inquiries about my order (all except one relating to my concerns about my tracking status not changed).
Honestly I think the customer service team adopts Western names when chatting with customers. I could be wrong, I'm not assuming, but I've read plenty of reviews as well, with Jessica being the most popular. Fun fact, "Jessica GizTop" was a top search and Google didn't fail to predict when I typed that , because I've seen lots of mixed reviews about Jessica from GizTop. She personally dealt with my order; and on live chat I requested for her specifically because she was responsible for my order. But she did a great job responding all my queries and doubts soo thank you Jessica for doing a great job.
All in all, I'm very satisfied with my products EXCEPT for one, my Nilikin Glass protector for the Mi 11 Ultra drastically reduces the touches registered. As easy as installation looked, I still have corners with air bubbles making their way in. Honestly GizTop, come on now! You guys sell one the most powerful phones money can buy, and accessories do significantly impact the phones experience. Im not sure if my glass protector unit was faulty, but I've seen reviews of people advising to stay away from the protector Ive selected. GizTop if you could do something about it, I'd genuinely appreciate it, because right now I'm in the market for another glass protector that is sustainable for this new phone of mine, if you could sort me out, I'll be more than happy to pick up another good screen protector brand from you guys, or I guess I'll just have to search elsewhere because I want the best for my phone. And I'm sure all potential customers reading this would like that too.
Aside from that, I will go in depth with my other accessories on other forums like XDA very soon, but wrapping this up
If you're desperate for a phone from GizTop;
1. Yes they are a legit company that are China based.
2. Your package delivery time may vary, but don't expect it to be insanely fast. But yes they do deliver on what was promised and well!
3. They're customer service will be happy to help you out.
4. No, just because you're importing this phone from China, doesn't mean you are going to be scammed.
4.1 Their devices are authentic and verified and I vouch for that.
Thank you for taking the time to read this, please thumbs up to help other customers make an educated decision on their investment.
And GizTop, thank you for delivering on my dream phone and making this delivery possible.
speedstream said:
i had a huawei mate 20 pro 8/256 that completely failed network when i switched from at&t to t-mobile
LUCKILY i have had zero issues on t-mobile so far.
the only issue i can recall getting annoyed with is the GPS just saying "waiting for signal" on google maps. i missed my exit and my wife was pissy about my "high priced no-name phone" lol
pretty sure that was more of a glonass issue than a t-mo network problem, and i only saw it once...but it did last about 5 mins or so
Click to expand...
Click to collapse
oh man this had me Laughing . My wife also said the same thing when i was having connetion issues with tmobile right when i got it. "high priced no-name". But for a while now, I have been getting great connetion and i absolutely Love my mi 11 ultra. I'm also coming from the huawei mate 20 (but in X version). I still use my mate 20 X for work and leave the pretty phone at home
As for Giztop, it took them about 2-3 week to reach me near chicago IL. I was able to hold off on buying the one i really wanted. The marble white version with 16gb/516gb. Giztop was great about sending me notifications and the packaging was done very well. no damage to the original box itself and the phone came pre loaded with google services.
I have had horrible experience. I ordered and paid on may 12 for 7 day delivery. I still don't have the phone
My experience with Giz top has always been great. There is usually a 24 hour turnaround for questions emailed to them. That is merely because of the time difference between Southern California and China. I have ordered approximately five phones from them over the years and I usually have said device in 10 days.
Packaging and service has always been top notch and I highly recommend them. There is a language barrier that can lead to misunerstandings, but if you have done your homework on your device and don't need to ask a lot of questions, like "which bands does it work with in the US" or something like that, you won't have any issue.
Ummmm. Different people different experience. Mine has been horrible
tv092983 said:
Ummmm. Different people different experience. Mine has been horrible
Click to expand...
Click to collapse
Is the shipping time the issue? Regular free shipping travels via much slower domestic services that also take longer to pass through customs. They also provide the option for DHL services. Packages shipped with DHL usually arrive in 7-10 days. Since I live in San Diego and the package will arrive in LA, I will get it fairly quickly after it clears customs.
On my purchase of my Mi 11 Ultra, I ordered the 8GB ram model, but since it had not been released yet to them, they gave me the 12GB version for the same price, as well as, free shipping with DHL Express shipping.
I also made a huge mistake on my last order. I accidentally ordered two devices and didn't notice my mistake until I had submitted my order. I wrote to them explaining my error and they refunded my money for the second phone via PayPal, no questions asked.
jim262 said:
Is the shipping time the issue? Regular free shipping travels via much slower domestic services that also take longer to pass through customs. They also provide the option for DHL services. Packages shipped with DHL usually arrive in 7-10 days. Since I live in San Diego and the package will arrive in LA, I will get it fairly quickly after it clears customs.
On my purchase of my Mi 11 Ultra, I ordered the 8GB ram model, but since it had not been released yet to them, they gave me the 12GB version for the same price, as well as, free shipping with DHL Express shipping.
I also made a huge mistake on my last order. I accidentally ordered two devices and didn't notice my mistake until I had submitted my order. I wrote to them explaining my error and they refunded my money for the second phone via PayPal, no questions asked.
Click to expand...
Click to collapse
I paid DHL Express shipping. Look at one of their stupid answers highlighted in yellow.
By the way. NO phone yet!
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I am not sure how long it had been for you already, but via USPS just means it will take longer. I ordered the CN version, paid $1049 for 12/256 and another $27 for the 67w charger. I unlock the bootloader and flash the Xiaomi.eu rom. Perhaps because I buy the CN version, I never have problems, but you have to remember that most of the supply lines are messed up now and sometimes it takes longer. Just remind them of the discount when your device arrives and they will refund your (PayPal?) account.
jim262 said:
I am not sure how long it had been for you already, but via USPS just means it will take longer. I ordered the CN version, paid $1049 for 12/256 and another $27 for the 67w charger. I unlock the bootloader and flash the Xiaomi.eu rom. Perhaps because I buy the CN version, I never have problems, but you have to remember that most of the supply lines are messed up now and sometimes it takes longer. Just remind them of the discount when your device arrives and they will refund your (PayPal?) account.
Click to expand...
Click to collapse
I bought the phone and payed for it on May 12th. If they assembly lines are messed up that's not a customer tissue and they should return the money or let them know.
They offer to return $20 out of 29 I pay which is an insult given this is their fault.
Today, on June 8, I'm still trying to figure it out if they did ship or just gave me a number.
I am exhausted of arguing with them even when I told him to return my money they said that it would take up to 10 days
tv092983 said:
I bought the phone and payed for it on May 12th. If they assembly lines are messed up that's not a customer tissue and they should return the money or let them know.
They offer to return $20 out of 29 I pay which is an insult given this is their fault.
Today, on June 8, I'm still trying to figure it out if they did ship or just gave me a number.
I am exhausted of arguing with them even when I told him to return my money they said that it would take up to 10 days
Click to expand...
Click to collapse
Did you pay via PayPal? Then contact them regarding non delivery of product. If you have recieved a shipping notification that means it's on its way. Due to Covid and other things, like the Trump ban. Things can get hung up in customs and take longer sometimes and while that is not your fault, it isn't really there's either. However, I make all credit card transactions through PayPal, which has it's own convoluted ways that aren't always user friendly, but you will get your money back. BTW, they don't assemble anything. They are but a third party retailer. Xiaomi does the actual assembly and then ships the product to them and Giztop then in turn, sells it to you. That means the phone has to come from mainland China to Honk Kong, then re-shipped to the US. That's two layers of customs that it needs to go through. That aspect can slow things down tremendously.
speedstream said:
11 day to upstate NY, originally said 2 weeks.
Click to expand...
Click to collapse
Hi. 11 days since the day you placed the order? Thanks