[Q] Moto maker delivery time is 15 days?!? - Moto X Q&A

Well this is frustrating. I ordered a moto x (tmobile) on 11/15, and was promised a delivery date of 11/21, but nothing showed up today. Not even a shipment email. So I chatted with moto support, and they told me that my order was delayed and would only arrive on the 2nd of December! I asked for a reason, and obviously, they didn't have one. The lady I chatted with first was extremely rude for some reason, so I just ended that one and started another. Now this guy says that all orders are delayed because of Thanksgiving. Really? Thanksgiving is two weeks after I ordered. Nice try. Anyway, this guy tells me that because of that, the phone hasn't started being assembled and gave the same Dec. 2nd arrival date. I tried to cancel, because I really can't wait that long without a phone (returned my nexus 5 because it had too many issues), but of course, I couldn't. And they already charged my credit card for the full amount.
Has anyone else had this type of experience with moto?

Ordered mine on the 11th. Received on the 14th or 15th. Perhaps yours somehow got held up on their end for whatever reason.
Sent from my XT1053 using xda app-developers app

gochiefs said:
Ordered mine on the 11th. Received on the 14th or 15th. Perhaps yours somehow got held up on their end for whatever reason.
Sent from my XT1053 using xda app-developers app
Click to expand...
Click to collapse
I guess so. I'm now out $550 for a phone that I wont have for 2 weeks. I wish they would at least not charge me till it ships.

aooga said:
I guess so. I'm now out $550 for a phone that I wont have for 2 weeks. I wish they would at least not charge me till it ships.
Click to expand...
Click to collapse
It should only be a hold on your card... It should disappear after a few days, depending on the card issuer it may take up to 2 weeks.
On your card statement does it say hold in the details?
Moto X rocking 4.4

theraffman said:
It should only be a hold on your card... It should disappear after a few days, depending on the card issuer it may take up to 2 weeks.
On your card statement does it say hold in the details?
Moto X rocking 4.4
Click to expand...
Click to collapse
No that's why I'm complaining. It's a charge not a hold like what google play does. I can't use that money anymore.

Did you get a mail says "We are assembling it"? Or that means "We'll arrange it"?
Because I ordered one on 11/20 and must get it before 12/8.

hah! blaming a holiday that hasn't even happened yet. what a joke. anyway, these guys on the low level support don't know ****. your phone will arrive well before 12/2.

rok503 said:
Did you get a mail says "We are assembling it"? Or that means "We'll arrange it"?
Because I ordered one on 11/20 and must get it before 12/8.
Click to expand...
Click to collapse
The only emails that I got were the order confirmation, and an email that said this :
We’re Building It!
Your Moto X is in capable hands.
It'll probably get there before the 8th, so I don't think you have to worry.
anotherdroid said:
hah! blaming a holiday that hasn't even happened yet. what a joke. anyway, these guys on the low level support don't know ****. your phone will arrive well before 12/2.
Click to expand...
Click to collapse
Their chat staff is completely useless. I'm hoping it'll get here sooner.
If I had paid for shipping, I would have demanded that they refund that. But since it was "Free", I guess I have nothing to complain about

Your phone should come long before 12/2. I placed my order on the 18th, and my phone came today. They told me that Verizon put a hold on my order for some reason, and I called Motorola, the rep put me on hold and called Verizon. Came back on and said everything was good to go, and I got my phone the next day.

rockingout92 said:
Your phone should come long before 12/2. I placed my order on the 18th, and my phone came today. They told me that Verizon put a hold on my order for some reason, and I called Motorola, the rep put me on hold and called Verizon. Came back on and said everything was good to go, and I got my phone the next day.
Click to expand...
Click to collapse
Still, why is everyone else getting their phones in 3-4 days? Mine has been 7 now, and still nothing. They probably don't make enough tmobile ones or something.

As an update, someone from moto contacted me and said my order was delivered on Tuesday in New York. Heh? First off, I live in CA, and second, they just gave me someone elses order number with their address. I sure hope they didn't do that with me! This is getting ridiculous now.
Hi XXXXXX,
Good day!
We would like to inform you that your Moto X phone under order # 00177220 (NOT MY ORDER NUMBER) was already shipped under Fed Ex tracking number 583089435700. It was delivered to XXXXXXXXXXXXXXXXXXXXXX, NY, 11213. (THEY JUST GAVE ME SOME RANDOM PERSON'S ADDRESS!!)
Actual delivery :
Tues 19/11/2013
Thank you.
Best Regards,
Desiree
Click to expand...
Click to collapse

Hey, sorry to hear that. Please email me your order number at [email protected] and I'll help.
aooga said:
Well this is frustrating. I ordered a moto x (tmobile) on 11/15, and was promised a delivery date of 11/21, but nothing showed up today. Not even a shipment email. So I chatted with moto support, and they told me that my order was delayed and would only arrive on the 2nd of December! I asked for a reason, and obviously, they didn't have one. The lady I chatted with first was extremely rude for some reason, so I just ended that one and started another. Now this guy says that all orders are delayed because of Thanksgiving. Really? Thanksgiving is two weeks after I ordered. Nice try. Anyway, this guy tells me that because of that, the phone hasn't started being assembled and gave the same Dec. 2nd arrival date. I tried to cancel, because I really can't wait that long without a phone (returned my nexus 5 because it had too many issues), but of course, I couldn't. And they already charged my credit card for the full amount.
Has anyone else had this type of experience with moto?
Click to expand...
Click to collapse

aooga said:
Still, why is everyone else getting their phones in 3-4 days? Mine has been 7 now, and still nothing. They probably don't make enough tmobile ones or something.
Click to expand...
Click to collapse
I ordered the T-Mobile one the day moto maker opened for all carriers and got in 2 days. Almost everyone from the T-Mobile got within 2 or 3 days. May be just bad luck?
Go to Google+ and contact Matt Jones. He is Motorola support manager and will let you know what's going on.
Sent from my XT1053 using Tapatalk

Xatt said:
Hey, sorry to hear that. Please email me your order number at [email protected] and I'll help.
Click to expand...
Click to collapse
Emailed. I have no clue if you are related to moto in any way whatsoever, but since that is a known email address, I guess it wouldn't hurt.

kirdroid said:
I ordered the T-Mobile one the day moto maker opened for all carriers and got in 2 days. Almost everyone from the T-Mobile got within 2 or 3 days. May be just bad luck?
Go to Google+ and contact Matt Jones. He is Motorola support manager and will let you know what's going on.
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
I don't really use google plus...how do you contact him?

aooga said:
Emailed. I have no clue if you are related to moto in any way whatsoever, but since that is a known email address, I guess it wouldn't hurt.
Click to expand...
Click to collapse
Xatt = Matt Jones = Matt (Forums Manager) on Motorola Owners' Forums.

Xatt said:
Xatt = Matt Jones = Matt (Forums Manager) on Motorola Owners' Forums.
Click to expand...
Click to collapse
Ah. Well okay then
You should probably update your XDA profile.

aooga, I didn't see an email at [email protected]. Sorry! Want to try PMing me?

Xatt said:
aooga, I didn't see an email at [email protected]. Sorry! Want to try PMing me?
Click to expand...
Click to collapse
Really? That's odd. Oh well, I just received this email. Do you know anything about it? Is it possible to come on saturday? I'm really hoping so, but monday is okay as well.
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aooga said:
Ah. Well okay then
You should probably update your XDA profile.
Click to expand...
Click to collapse
That's a good idea. I think I might have to create a new one though -- I don't think I can change my display name.

Related

GameStop Receiving/Shipping Info

[DISCLAIMER] This thread is for GameStop preorders, and is NOT the same as 'Play store shipping' or 'Who is selling'. It is a seperate and
concentrated matter. [/DISCLAIMER]
Sum of information in thread:
Adanedhels said:
Guys ,
One of my good friends is a manager at gamestop.
Fact 1: Preorders are first order reserved first order received. YOU DON'T GET TO THE FRONT OF THE LINE BY PAYING OFF THE ORDER. That idea is fing retarded and flat out incorrect. NO ONE would preorder anything if that was the case.
Fact 2: only the people who preordered in the first wave I.e. the day it was up/first allotment filed are for sure getting the 25$ google play gift cards. That is why that offer is no longer actively listed on the website.
Fact 3: The first wavers get the pads first and it WILL be before august, possibly this week. But as of this afternoon, 2pm, my friend had no date and no shipments showing. This means nothing as he pointed out he expects to hear nothing until it is in transit.
Fact 4: Gamestop will be taking Nook Colors for trade in credit, BUT no prices are set yet, and they may not be setup in time for usage towards the Nexus.
Thanks,
Adan
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
jptech said:
The way gamestop handled the Transformer Prime launch was, each store had an allotment of 5 tablets. Once those were sold and picked up, then they had to await availability for another allotment. No one got their Tabs on time, and once the initial shipments were done, people had to wait months for availability on it. It was that way for all retailers actually.
It was entirely the fault of ASUS.
Click to expand...
Click to collapse
jtc276 said:
I can now confirm that the dates GameStop are giving people are just estimated dates and not the actual date you will be receiving your Nexus 7. I emailed them last night asking if the dates were estimates and this was the reply I received:
"Thank you for writing to us at GameStop.com
The current release date for this item has not been announced. Keep in mind release dates are set by the manufacturer and are subject to change at anytime without notification. We recommend keeping a watch out on our website for any updates to the product."
"If you have additional questions, we are here for you. You can respond to this email, or if you prefer to speak to someone directly, you can reach us 7 days a week 8am to 8pm at 800-883-8895."
I decided to further investigate by speaking to a GameStop employee on the phone. The employee I spoke with was very helpful and polite and she asked someone who was higher-up than her about the release dates that us who pre-ordered at GameStop have received. She told me that the dates we were receiving were estimates and that if they had the tablet any sooner we would be receiving an email or text message depending on where we ordered.
So I'm glad I cleared this up and I'm really hoping that I don't have to wait until August to get this tablet in my hands!
Click to expand...
Click to collapse
And a small thank you to the mods for not insta-locking my thread.
upstandingcitizen said:
[DISCLAIMER] This thread is for GameStop preorders, and is NOT the same as 'Play store shipping' or 'Who is selling'. It is a seperate and
concentrated matter. [/DISCLAIMER]
I have heard varying dates, from the 31st to the 7th, seperate waves of shipping, and other odd practices.
Does anyone have any solid data, or reasons for the two week delay compared to play?
Click to expand...
Click to collapse
Honestly, I don't think that GameStop even knows. They probably just gave the 31st date when the estimate was 2-3 weeks. Now that some people have reported that it might be 3-4 weeks from Google Play, they probably pushed the order back again. I think that they'll probably have it earlier than the 31st for the people who pre-ordered in the first wave. It's probably just to be safe.
jtc276 said:
Honestly, I don't think that GameStop even knows. They probably just gave the 31st date when the estimate was 2-3 weeks. Now that some people have reported that it might be 3-4 weeks from Google Play, they probably pushed the order back again. I think that they'll probably have it earlier than the 31st for the people who pre-ordered in the first wave. It's probably just to be safe.
Click to expand...
Click to collapse
You're quite a good person lol, I was a tad nervous that I wouldn't be joining the cool kids club early enough.
I wonder how many orders there have been...
Will be interesting to see if your Disclaimer escapes the Mod's hammer. They are pretty frisky...
rmm200 said:
Will be interesting to see if your Disclaimer escapes the Mod's hammer. They are pretty frisky...
Click to expand...
Click to collapse
I know. Never seen such active moderation.
I may have to bribe them to allow me passage.
Well. I just want it to be out before school starts . I'll be pre ordering mine tomorrow
Sent by pocket technology.
Placed my order at gamestop on july 4th. I was told by the manager that they were instructed to tell customers mid July they would be in. Best deal imo.
Sent from my SGH-T989 using xda app-developers app
My GS preorder receipt definitely says 2nd wave 8/7 on it.
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neilrl79 said:
My GS preorder receipt definitely says 2nd wave 8/7 on it.
Click to expand...
Click to collapse
My receipt is the same as yours only it says nothing about a "wave." I'm hoping that means that I'm in the "first wave"
I was told by a Google phone rep that if you ordered before July 1st you're in the first wave. I'm not sure how that applies to Gamestop orders but that's how they're handling play store orders.
Sent from my ASUS Transformer Pad TF300T
i went into gamestop and preordered mine with no problem, the guy told me he would have a nexus 7 waiting for me on july 31st
trampino96 said:
i went into gamestop and preordered mine with no problem, the guy told me he would have a nexus 7 waiting for me on july 31st
Click to expand...
Click to collapse
Ugh, why the 31st?
It makes no sense for GameStop to spend a full week or two to receive it's shipments.
neilrl79 said:
My GS preorder receipt definitely says 2nd wave 8/7 on it.
Click to expand...
Click to collapse
Im wave 2 also
Clienterror said:
I was told by a Google phone rep that if you ordered before July 1st you're in the first wave. I'm not sure how that applies to Gamestop orders but that's how they're handling play store orders.
Sent from my ASUS Transformer Pad TF300T
Click to expand...
Click to collapse
I really hope this is true!! because then i would be in the first wave from the play store! (crosses fingers)
I can now confirm that the dates GameStop are giving people are just estimated dates and not the actual date you will be receiving your Nexus 7. I emailed them last night asking if the dates were estimates and this was the reply I received:
Thank you for writing to us at GameStop.com
The current release date for this item has not been announced. Keep in mind release dates are set by the manufacturer and are subject to change at anytime without notification. We recommend keeping a watch out on our website for any updates to the product.
If you have additional questions, we are here for you. You can respond to this email, or if you prefer to speak to someone directly, you can reach us 7 days a week 8am ? 8pm at 800-883-8895.
Click to expand...
Click to collapse
I decided to further investigate by speaking to a GameStop employee on the phone. The employee I spoke with was very helpful and polite and she asked someone who was higher-up than her about the release dates that us who pre-ordered at GameStop have received. She told me that the dates we were receiving were estimates and that if they had the tablet any sooner we would be receiving an email or text message depending on where we ordered.
So I'm glad I cleared this up and I'm really hoping that I don't have to wait until August to get this tablet in my hands!
jtc276 said:
I can now confirm that the dates GameStop are giving people are just estimated dates and not the actual date you will be receiving your Nexus 7. I emailed them last night asking if the dates were estimates and this was the reply I received:
I decided to further investigate by speaking to a GameStop employee on the phone. The employee I spoke with was very helpful and polite and she asked someone who was higher-up than her about the release dates that us who pre-ordered at GameStop have received. She told me that the dates we were receiving were estimates and that if they had the tablet any sooner we would be receiving an email or text message depending on where we ordered.
So I'm glad I cleared this up and I'm really hoping that I don't have to wait until August to get this tablet in my hands!
Click to expand...
Click to collapse
Thats makes me happy. Waiting for August 7th is like waiting for Google I/O on June 5th
i think it will release July 13th. Staples is set to release July 12-17th Hopefully same for gamestop
CooLoserTech said:
Thats makes me happy. Waiting for August 7th is like waiting for Google I/O on June 5th
i think it will release July 13th. Staples is set to release July 12-17th Hopefully same for gamestop
Click to expand...
Click to collapse
I hope that it's somewhere around that date, too. Anytime next week would be perfect for me. Also, I think I accidentally thanked your post, but you can keep it
jtc276 said:
I can now confirm that the dates GameStop are giving people are just estimated dates and not the actual date you will be receiving your Nexus 7. I emailed them last night asking if the dates were estimates and this was the reply I received:
I decided to further investigate by speaking to a GameStop employee on the phone. The employee I spoke with was very helpful and polite and she asked someone who was higher-up than her about the release dates that us who pre-ordered at GameStop have received. She told me that the dates we were receiving were estimates and that if they had the tablet any sooner we would be receiving an email or text message depending on where we ordered.
So I'm glad I cleared this up and I'm really hoping that I don't have to wait until August to get this tablet in my hands!
Click to expand...
Click to collapse
I love you for that.
MY THREAD IS NOW COMPLETE.
THANK YOU EVERYONE, ENJOY YOUR TABLETS!
upstandingcitizen said:
I love you for that.
MY THREAD IS NOW COMPLETE.
THANK YOU EVERYONE, ENJOY YOUR TABLETS!
Click to expand...
Click to collapse
You're welcome! I was glad to do some investigating because I'm very anxious to get it too.
Clienterror said:
I was told by a Google phone rep that if you ordered before July 1st you're in the first wave. I'm not sure how that applies to Gamestop orders but that's how they're handling play store orders.
Sent from my ASUS Transformer Pad TF300T
Click to expand...
Click to collapse
I preordered my N7 from GameStop on July 3rd, but my receipt doesn't say anything about a wave, so I'm assuming I'm in the first wave.
Sent from my HTC Inspire 4G using xda premium

Play Store buyers, Please post your first Impressions (This isn't a shipping thread!)

Most of us who pre-ordered are a little peeved to say the least with how pre-orders were handled. After reading threads about quality issues, etc., with those able to buy from B&M last week, I'd like to know what people's impressions are of the device who ordered from the Play Store.
Edited thread title for clarity...
Did Google hold back to fix last minute issues? Were these a different batch than the retailer-reserved units? We can only speculate.
Most of us will receive the device tomorrow it seems. I personally will not be able to open mine until I return home from business on Friday, but there will be thousands waiting for that UPS guy to show up!
The purpose of this thread, fellow Play Store buyers, is to post your impressions, especially on issues like the left side screen clip, ghosting, flickering, yellow spots, battery life, etc. I'll be adding mine on Friday. Hopefully the vast majority of us have defect free devices. If yours is perfect, post that as well.
What happened? I ordered mine on the 13th, which I guess wouldn't be preorder since it came out that day. lol
I haven't even received a shipping notification yet... No way anything is happening anytime soon, it seems.
Really ticks me off, I have to admit!
Why would I ever want to buy from Google Play again, if other (brick & mortar) stores have already sold out a few days ago?
Besides, it makes me realize how much more professional Apple handles these roll-outs. And I thought only Verizon stinks (see Galaxy Nexus roll-out).
-- BIG BUMMER!!!
Sent from my GT-I9300 using xda app-developers app
What do you mean what happened? The thread is for impressions from those that pre-ordered or bought the device from the Play Store and HAVE the device. This is not a thread about shipping.
Well, I can honestly say I'm happy with my device. It seems perfect to me, no defects as far as I can see. It may have taken some time to get here, but I'm very happy with the quality.
Sent from my Nexus 7 using xda premium
Japanezedann said:
Well, I can honestly say I'm happy with my device. It seems perfect to me, no defects as far as I can see. It may have taken some time to get here, but I'm very happy with the quality.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Did you order yours from the Play store? If so, please post a little more about it
Most defective units appear to be from GameStop. Mime from ebuyer and others from ebuyer appear to be fine.
Sent from my Nexus 7 using Tapatalk 2
Jayrod1980 said:
What do you mean what happened? The thread is for impressions from those that pre-ordered or bought the device from the Play Store and HAVE the device. This is not a thread about shipping.
Click to expand...
Click to collapse
Ya, but from your post, you DON'T HAVE the device.
Be more specific next time. Seems your whining about how your order was processed and being pessimistic about the condition you'll get the device in. Even you say you won't be able to open it for a week.
Sent from my Galaxy Nexus using Tapatalk 2
Jayrod1980 said:
(Step666, this is not a shipping thread!)
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jaju123 said:
Most defective units appear to be from GameStop. Mime from ebuyer and others from ebuyer appear to be fine.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Got a C6 from Gamestop this Saturday with no issues at all. More happy with the quality of the N7 out of the box than my previous Asus 201 tab
Way to go on reading skills there. Simply read the post and it is clear. My device will be at my house tomorrow, as it will be for thousands of others that ordered from the play store. Whether I'm there or not I open it until 3 days later is irrelevant. I would have created or posted to a thread like this regardless.
QC is a legitimate question to ask for a brand new device and there are some mysteries about this launch that make it doubly valid to find this out.
Sent from my Galaxy Nexus using xda premium
NeoMagus said:
Got a C6 from Gamestop this Saturday with no issues at all.
Click to expand...
Click to collapse
C6?
I think most people who pre-ordered from the Play store wont have their N7s until at earliest tomorrow. I think thats why some people earlier are confused, lol
zinfinion said:
C6?
Click to expand...
Click to collapse
First two of the prefix of the serial number Asus puts on its batches, C 2012 the number is the month it was built in 6 for June
Step666 said:
Click to expand...
Click to collapse
Hahaha,This was hilarious Thanks for making me laugh!!
Sent from my Nexus 7 using xda premium
NeoMagus said:
First two of the prefix of the serial number Asus puts on its batches, C 2012 the number is the month it was built in 6 for June
Click to expand...
Click to collapse
Gotcha. This should help to see if there's any pattern to QC problems. At this point I'm guessing it's just random though since they are probably all C6's.
I'm very disappointed by the Play store.
1. Stores were able to sell their stock earlier than Google.
2. The $25 credit sounded like an exclusive, which is why I pre-ordered, but looks like every N7 has the credit regardless of purchase location.
3. Shipping cost, why am I paying $19.99 if I can order the same device somewhere else with free shipping and still get the credit.
Thinking of cancelling my order tomorrow and waiting to buy in-store or from another online retailer.
WarbyParker said:
I'm very disappointed by the Play store.
1. Stores were able to sell their stock earlier than Google.
2. The $25 credit sounded like an exclusive, which is why I pre-ordered, but looks like every N7 has the credit regardless of purchase location.
3. Shipping cost, why am I paying $19.99 if I can order the same device somewhere else with free shipping and still get the credit.
Thinking of cancelling my order tomorrow and waiting to buy in-store or from another online retailer.
Click to expand...
Click to collapse
Cmon man... don't post this stuff here. It's not a ***** fest about the pre order. Most of us are upset... there's lots of threads about it. This is for people who have received play store orders to post their reviews or impressions, nothing more. I am curious to see if C6 is prefix for the per orders though!
Sent from my Galaxy Nexus using xda premium
Shipping box size and how well packed
No I have not received mine yet, but I am asking from those that do to included a description of packaging for all of us (from NZ and AUS) ordering from Google Play USA to determine cost of freight forwarding and/or whether to get them to re pack or not.
Air freight internationally is often charged by volumetric weight this is determined by size not actual weight. We know the Nexus 7 UPS states shipping weight is 1.6 or 1.7lbs.
Can anyone give the size of the shipping box? I estimate from youtube video to be 10 x 7 x 5 inches, can anyone confirm? If so this is a volumetric weight of 3lbs.
Also can someone comment on how well it is packed?
I pre-ordered 2 units from play store as soon as the page was live, I was able to buy a n7 from a B&M store yesterday and I have no word on the status of my deliveries yet from google. I'll post again once I receive the shipment of 2 to let you know if there are any discernable differences.

Used T-Mobile JUMP! No Option for Free SD Card

If you used T-Mobile Jump! for your upgrade, did you have the option to select the free item being offered?
1 year of NetFlix
256 GB SD Card
Gear 2
There was no option provided in the ordering process.
yes i did it with the note 5 got a year of netflix
did it with lgv10 got a 200gb card
---------- Post added at 07:28 PM ---------- Previous post was at 07:28 PM ----------
yes i did it with the note 5 got a year of netflix
did it with lgv10 got a 200gb card
dkb218 said:
If you used T-Mobile Jump! for your upgrade, did you have the option to select the free item being offered?
1 year of NetFlix
256 GB SD Card
Gear 2
There was no option provided in the ordering process.
Click to expand...
Click to collapse
I didn't use Jump but I did order the phone online.... I called customer service before hand to ask such question and was told that after I receive the phone I use a number off the box or receipt to claim gift.... At that time I can choose what I want...
But during the process of ordering there was no option for it....:good:
SBERG117 said:
I didn't use Jump but I did order the phone online.... I called customer service before hand to ask such question and was told that after I receive the phone I use a number off the box or receipt to claim gift.... At that time I can choose what I want...
But during the process of ordering there was no option for it....:good:
Click to expand...
Click to collapse
Okay, thanks. Seems if you order it as a first time customer, you can pick what you want during the order process - or so it seems.
dkb218 said:
Okay, thanks. Seems if you order it as a first time customer, you can pick what you want during the order process - or so it seems.
Click to expand...
Click to collapse
I can't answer that.... I clicked the upgrade part so that's all I know.... Like I said I called Customer service before hand and it seems as though if you do it by phone you can say what gift you want but... they now implement a $20.00 "assistance fee" for doing it by phone....
I politely told the lady I don't want to pay the $20.00 and proceeded to do the transaction online... She was very helpful though and answered everything I asked so I do appreciate that...
You have to go to the Samsung promotions site when you have phone and receipt in hand to place your order.
SD card and Fit 2 will take up to 12 weeks for delivery.
Netflix is a digital code.
https://promos.samsungpromotions.com/galaxyoffer/
You need IMEI, MAC address and receipt from the device.
---------- Post added at 09:09 PM ---------- Previous post was at 09:03 PM ----------
Oh yeah, and the promotion for the Fit 2 and SD card is limited to the first 250K then they substitute. . .
So when you get it, hop to it.
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Sent from my Nexus 6P using XDA-Developers mobile app
I also used JUMP via Web to place my preorder. There was no option for me to choose either, Hopefully there still Gear fit 2 available for me to redeem my gift.
I guess this must be the first time you guys have gotten any perks like this. ITs been this way for quite some time that you basically upload a copy of your invoice and use your IMEI number to process your order for samsung promotions. Also dont get too crazy thinking it may come right away generally it takes 4-6 weeks to receive promotional gifts
So far I have gotten netflix, wireless chargers, gift cards and gear vr. They will send it so dont get too nervous if you feel like you been waiting a while.
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
ErickF said:
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
Click to expand...
Click to collapse
He lied to you. You can still submit your info and get the freebie.
Sent from my LG-H901 using XDA-Developers mobile app
tourbound129 said:
He lied to you. You can still submit your info and get the freebie.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Have you verified with some one already? I already convinced myself i wasnt gonna get anything but if it happens then i cant wait.lol
ErickF said:
Have you verified with some one already? I already convinced myself i wasnt gonna get anything but if it happens then i cant wait.lol
Click to expand...
Click to collapse
I triple checked with the Care team on Twitter DM and they assured me I was eligible for the freebie. I got the freebies with my LG V10 on JoD, not sure why this would be any different.
Sent from my LG-H901 using XDA-Developers mobile app
tourbound129 said:
I triple checked with the Care team on Twitter DM and they assured me I was eligible for the freebie. I got the freebies with my LG V10 on JoD, not sure why this would be any different.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Awesome. I have also received the freebies from other phones on jod and never had an issue. But the guy as soon as i told them it was a jod upgrade said i wasnt gonna be eligible. I hope you are right though.
ErickF said:
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
Click to expand...
Click to collapse
He told you wrong info.
Sent from my SM-G935T using Tapatalk
ErickF said:
Awesome. I have also received the freebies from other phones on jod and never had an issue. But the guy as soon as i told them it was a jod upgrade said i wasnt gonna be eligible. I hope you are right though.
Click to expand...
Click to collapse
Can you tell me how you went about ordering the phone on jump on demand? As I never have done the process. Thanks in advance.
Rick1221 said:
Can you tell me how you went about ordering the phone on jump on demand? As I never have done the process. Thanks in advance.
Click to expand...
Click to collapse
With jump on demand you can only do it over the phone or in store upgrade. No online upgrade. For pre order just call tmobile and when it asks you to say what you are calling for just say representative. Tell them you want a jump on demand upgrade and to preorder a phone. And whenever you get the new phone just go to a tmobile store and return the old one. Really quick. Make sure you keeo the charger, they wont ask for it.
If the phone is already out then just go to any store and they will trade it for you. Also pretty fast. The cool thing is that you dont have to put any money down for any phone with jump on demand.
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
grim489 said:
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
Click to expand...
Click to collapse
I went ahead and paid the $70, then got a text two days later from T-Mobile stating that I could do it for no money down, all I had to do was call back in and they would change it for me and my monthly amount would go from $33.50 to $37.50. I went ahead and just left it alone as I didn't want to risk losing my place in the shipping line.
grim489 said:
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
Click to expand...
Click to collapse
I ordered mine last night for no money down at $37.50 per month. They checked my account and told me I didn't need any cash.

Got my pre-order today, made an unboxing

I ordered from T-Force on T-Mobile on July 27th, got it delivered today, made a video:
https://youtu.be/ONvPUrMXZmE
Also, i highly recommend a Verizon Flexible Glass Display Protector:
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Does that screen protector really look like that out of the box? I would like something like that because most of the protectors for this phone have a huge cutout at the top for all the sensors. Also are the edges rounded? Mind seem a little sharp. Thanks.
It does look like that
CadillacMike said:
It does look like that
Click to expand...
Click to collapse
I might have to get that. Please let us know if your fingers catch on the edges of the glass or if it interferes with any of your sensors. Thank you.
http://imgur.com/V9pdigY
http://imgur.com/JwHbX91
http://imgur.com/WoOTxgu
CadillacMike said:
http://imgur.com/V9pdigY
http://imgur.com/JwHbX91
http://imgur.com/WoOTxgu
Click to expand...
Click to collapse
Looks great. Let us know if the front sensors start acting up. Like when you wave at the phone to get the screen to come on.
Strange that they cheaped out on the accessories on this new phone. My Moto Z last year came with a style back and a bumper case.
xamindar said:
Strange that they cheaped out on the accessories on this new phone. My Moto Z last year came with a style back and a bumper case.
Click to expand...
Click to collapse
my Z Force came with a Style Shell last year, but no bumper case. I was pretty bummed about not getting one this year
My T-Mobile model is on the way! Before ordering one I spoke to a T-Mobile employee who said all I have to do is call T-Mobile and request unlock codes and I would get them for free. I always thought you had to pay to get them from a carrier.
Sent from my D5803 using Tapatalk
filthyfnj24 said:
My T-Mobile model is on the way! Before ordering one I spoke to a T-Mobile employee who said all I have to do is call T-Mobile and request unlock codes and I would get them for free. I always thought you had to pay to get them from a carrier.
Click to expand...
Click to collapse
Incorrect you have to wait 40 days and make sure the device is paid off then use the unlock app.
joemossjr said:
Incorrect you have to wait 40 days and make sure the device is paid off then use the unlock app.
Click to expand...
Click to collapse
Even if its bought outright?
Sent from my D5803 using Tapatalk
If you bought it outright. Yes. But it's hard to get there. Best way to do it would be calling and explaining the whole situation your in. They should be able to push the unlock to the app. There's usually a 40 day waiting period you have to wait. But I've heard stories about people doing what your doing and being able to request the unlock. I've also heard they tell people to use it on prepaid for 40 days and then being able to unlock it. Its about a 75/25 chance. Just call untill you get the right people. How did you order the device without an account
joemossjr said:
If you bought it outright. Yes. But it's hard to get there. Best way to do it would be calling and explaining the whole situation your in. They should be able to push the unlock to the app. There's usually a 40 day waiting period you have to wait. But I've heard stories about people doing what your doing and being able to request the unlock. I've also heard they tell people to use it on prepaid for 40 days and then being able to unlock it. Its about a 75/25 chance. Just call untill you get the right people. How did you order the device without an account
Click to expand...
Click to collapse
I bought it on eBay for a price I couldn't pass on. It's still in the plastic wrapping and everything. If I have any difficulty unlocking it I plan on going back to the T-Mobile store and having the employee who told me they would unlock it for free deal with it.
Sent from my D5803 using Tapatalk
If you got it off eBay most likely it was a BOGO that there going to get the money for and your gonna end up not being able to unlock it. All for the imei
joemossjr said:
Incorrect you have to wait 40 days and make sure the device is paid off then use the unlock app.
Click to expand...
Click to collapse
The account it's tied to needs to be at least 40 days old. I buy devices outright and unlock them same day.
Sent from my LG-K428 using Tapatalk
There's your answer lol
There's a limit per year. I think it's two. Generally I EIP the device and if I like it I'll pay it off. If I don't then I will jump it(I am on the original jump). Sometimes I will just buy outright like I did with the Note 7.
Be careful buying it because it's cheap. That person could do the BOGO get his device unlocked and switch carriers and leave the bill hanging. At that point you are SOL trying to get it unlocked.
Sent from my LG-K428 using Tapatalk
Tidbits said:
There's a limit per year. I think it's two. Generally I EIP the device and if I like it I'll pay it off. If I don't then I will jump it(I am on the original jump). Sometimes I will just buy outright like I did with the Note 7.
Be careful buying it because it's cheap. That person could do the BOGO get his device unlocked and switch carriers and leave the bill hanging. At that point you are SOL trying to get it unlocked.
Sent from my LG-K428 using Tapatalk
Click to expand...
Click to collapse
I never thought of that. Hopefully everything goes without a hitch. I'll update once I get the phone.
Sent from my D5803 using Tapatalk
I got my t-mobile model in today and have spent about 20 minutes on the phone with customer service trying to get it unlocked. The unlock device app was the first thing I tried and that did not work. I messaged the seller asking for him to contact t-mobile but I'm not expecting much to happen with that.
I'm about to go to the t-mobile store and speak with the employee who told me all I'd have to do is call and submit my imei and then I'd be unlocked. Part of me knew that was too good to be true but I was hopeful. If they can't figure it out in store I'm going to give the cell unlocker site a try.
If none of that works I will be selling it.
Sent from my F8332 using Tapatalk
filthyfnj24 said:
I got my t-mobile model in today and have spent about 20 minutes on the phone with customer service trying to get it unlocked. The unlock device app was the first thing I tried and that did not work. I messaged the seller asking for him to contact t-mobile but I'm not expecting much to happen with that.
I'm about to go to the t-mobile store and speak with the employee who told me all I'd have to do is call and submit my imei and then I'd be unlocked. Part of me knew that was too good to be true but I was hopeful. If they can't figure it out in store I'm going to give the cell unlocker site a try.
If none of that works I will be selling it.
Sent from my F8332 using Tapatalk
Click to expand...
Click to collapse
Has happened to me many times with T-Mobile. If you get on phone with the unlocking department just talk their ear off for an hour. Say the same things over and over and dont let them get off the phone. Be polite and just ask over and over and keep saying the same things like a robot, calmly. They will eventually either commit suicide right there on the spot or just unlock it. They have the power to unlock any phone at any time so dont believe their stories.

Question Free Pre Order Items in Canada?

Does anyone actually know how to get the pre order items? I pre ordered mine launch day through Bell, I just got it today and I'm super confused. I've spoke with Bell multiple times and they have no idea.
First call they told me I just bring my proof of purchase to any bell reseller and get the headphones and smarttag in hand at the store
BestBuy then told me I'm suppose to get a voucher from Bell and give that to Samsung online, and they are send directly from Samsung.
Bell then told me that I gotta wait for the phone to arrive, and use the Samsung Members app once I have the phone, and it will know it's an S21 Ultra and prompt me for the voucher, and then I can redeem it with Samsung to have them sent to me.
I now have the phone, registered with Samsung on my account, Samsung Members app installed, no prompt, no messages, no frums to fill out, nothing.
I'm now waiting for the new Bell SIM to activate so I can't call Bell back to ask why there's nothing on the app and what I should do, so, figured I would check here since I have time to kill while I wait for the activation to take place on my SIM
How do I redeem this preorder bundle? Has anyone in Canada actually got the headphones and smart tag doing a pre order through a carrier? Like, What? How does multiple people from the carrier itself not even know how to redeem their own offer?
UPDATE:
Talked to Bell again because the lady I spoke with prior, activated my new SIM on my brother's number (family account), so now I gotta wait for the new 5G SIM to come in the mail lol. The guy I spoke with this time I asked the same question, how do I get the headphones, and was super chill, told me straight up and just said, I'm going to be blunt here, we have no idea how to get them, the deal is offered with Samsung and all we know is Samsung is giving them out to people who bought from Samsung first, and once you can no longer preorder from Samsung, the carriers will get what's left of the bundles as a free for all for whoever can redeem the voucher first.
So directly from a Bell Employee, the preorder bundles are a scam if you bought through a carrier, Samsung is offering the deal through their store only until the preorder ends and then the chance of getting the preorder bundle when the preorders close is pure chance.
May the odds be ever in your favor..
I bought through Rogers and the attached came in the box.
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Okay I didn't get that from Bell haha, I miss Rogers, we don't have that here anymore. It's only Bell, Telus, and a local company that took over for Rogers but you can't get every phone through them and their customer service is terrible and not 24/7.
EDIT:
I flashed the Official Samsung Unlocked Firmware on the SM-G998W, and when I opened the Samsung Members app, I was prompted for the E-Voucher and redeemed it. So this issue is with the Bell Firmware.
Bell also lied and told me I would get the matching colour the phone, but only the Black ones are for the promo.
Bell really became shady as hell recently. Legit false advertising from their reps cause I got the silver phone so I could get the silver headphones, straight up lied to me lol.
I got the pre order stuff from Bell.
Says on Bells website to get it from the Members app.
Went into Members app on phone, scroll down to benefit section. There is a small photo showing pre order e-voucher. Click that, brings up your code, copy to clip board. You then click the link to go to the store to use voucher.
First few times I did it, it showed the items out of stock. Tried it an hour or so later, no problem, added to card, put in the e-voucher code and balance is zero. Fill out shipping details and poof your good.
Got mine through Telus and it's exactly what Rosco said, go into your Samsung Members app, look for offers and there will be a coupon.
Go to Samsung.com and add the two items, drop the coupon code in at checkout and voila, order placed.
now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.
Roscopcoletrain said:
now if they would just ship them lol. Been saying "preparing dispatch" since Saturday.
Click to expand...
Click to collapse
That is OK as, in theory, the coupon which came with my Rogers phone said delivery from 6-8 weeks from the date of redemption. I am just hoping that shipment will be done this week some time. A week before I ordered a wireless charger from Samsung and it was shipped on the first business day (a Monday) from somewhere in Ontario via Purolator Express and was delivered before noon on Tuesday in Montreal, despite stating "standard shipping". I am hoping that we will get an advice of shipment close to 5 pm today.
finally changed from perparing dispatch to processing...lol. Not sure what that means ha
Roscopcoletrain said:
finally changed from perparing dispatch to processing...lol. Not sure what that means ha
Click to expand...
Click to collapse
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
Click to expand...
Click to collapse
agreed, seems backwards to me. But who knows *shrug*
peterg21 said:
Thanks for the heads-up. However looking at mine (Is yours the same?) I too see the "Processing" but it is no longer "Preparing despatch". This is almost retrograde as preparing despatch to me would be packing the items, preparing waybill etc. Processing sounds like some earlier step.
Click to expand...
Click to collapse
and now its back to preparing dispatch
Roscopcoletrain said:
and now its back to preparing dispatch
Click to expand...
Click to collapse
I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?
peterg21 said:
I still believe preparing dispatch is better. If they are really serious about the preparing dispatch advice then it should ship latest tomorrow but perhaps this evening. But what do I know?
Click to expand...
Click to collapse
I know it is bad form to reply to your own post but obviously I was clueless as to Samsung's shipping procedures. Looking at the Rogers' website, it appears they are still offering the promotion until the end of February. It would appear that sales are hardly off the wall. That leads me to believe that, as they advised on the promotion, this may take weeks before the items are shipped. This makes sense from a logistical point of view. People have 2 weeks to return their phones. How do they handle the situation of people receiving the bonus items and returning the phone? One would think relatively easy but you have two parties involved here, Rogers and Samsung and communication may be a bit broken. So they decide they will let a good time pass and it will be clear who kept their phones and who returned them.
sometimes you just end up with the free item. That has happened to me in the past when I returned a pixel to google. I still got the preorder bonus weeks later.
I preordered through samsung which I can't fully recommend doing if you are paying in installments as they terms mention a potential monthly fee for going that route. I ended up getting it outright but the buds and tag came with the device. When I got the note 20 the preorder process was a bit broken (got through telus) they told me I had to go into the store, the store told me I had to order online.
Hopefully your stuff shows up soon.
yes you need to do it from the members app, got mine all ordered today
Iain_S said:
yes you need to do it from the members app, got mine all ordered today
Click to expand...
Click to collapse
Oh yes. Not sure to whom that was addressed. From the members app I pasted the coupon into the store and everything went normally. This was the week before last. It has, however, been stuck on preparing dispatch for myself and everybody else who purchased this phone through a Canadian carrier. I was just wondering when they will actually ship.
Yeah I'm still waiting, still says preparing dispatch
Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
We have requested for the product to be shipped. Right now it's in the preparation stage.
However, shipment of the Samsung Galaxy S21 Series 5G bonus is expected to take between 6 to 8 weeks from the date that you redeem your E-Voucher on samsung.com/ca.
Click to expand...
Click to collapse
Roscopcoletrain said:
Just a follow up, hasnt changed. I did a live chat to inquire...may be waiting some time if true lol
Click to expand...
Click to collapse
Thanks for this, although not the best news.
Well, they're dispatched! I can't believe they actually shipped!

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