Cannot connect to camera (with a fun twist) - Nexus 6 Q&A, Help & Troubleshooting

A friend recently gave me his old Nexus 6 because he destroyed the screen. I got a new one, replaced the old and all was well. However, because I can never leave well enough alone, after a few weeks I decided to swap the frame out with a white one because the original had scuffs on it (plus, it was midnight blue. Eh.) The frame I received seemed perfect, but when I assembled everything, the camera would not connect. Not the front or rear. The flashlight worked, until I'd try to open any camera app. I switched back to old frame, and camera worked fine. Back to white frame, nothing. I did this over and over trying to figure it out but finally just gave up. I sent the write frame back then reassembled the phone with the original frame. Now I'm having the same problem with the old frame! I don't get it. I'm sure its not software as I've tried every rom (stock and custom) ever made for this phone with every version of Android back to 5.0 just to test.
Anyone have any ideas what could be going on with this thing? Thank you!

Related

Camera stopped working

When i open the camera application it just closes it self...
It did this once a couple days ago, so I turned the phone off and on and all was okay, but now it doesnt work at all, the app just opens and closes instantly.
ETA: its on a HD7, any ideas why it would be doing this? I dont want to have to do a hard reset
Well I gave up and did a hard reset... still doesnt work.
Today I downloaded the HTC flashlight app and my camera quit working. I removed the app and turned the phone off. Turned it on and still no camera.
...
I removed the battery and also found the SIM card was not all the way in, adjusted the card position installed the battery and my camera works again. I will reinstall the HTC flashlight again to see if it had anything at all to do with the problem.
Tried taking battery out and taking the SIM back out and putting it back in. its been hard reset too, still no joy... Guess I will be getting it repaired then
Camera not working
Same problem and the hard reset is not helping, i am too far from worrenty support in iraq!
Hi, I had the same problem and I took it to TMobile tech support. They replaced it.
I am again unable to get the camera to open.Suppose it is time to send it in for service
Me too. I have been without camera funtionality for some time now. I reckon since the MS update that came thru. Hopefully the full NODO update might kick it back into action?
Nothing to do with the update, you going to have to send your phone in
I just got mine back, camera works now. They didnt fix my other complaints though (Lacqure flaking off the kick stand, chrome coming off the camera button and the dodgey fitting back cover) O2 tried telling me its not covered by warranty. Useless idiots.
Its got nothing to do with the rom or any update and software , i had the same problem n i did a lot of tests on the software but no luck !
then i opened the top back cover of the hd7 , removed battery , open top 6 screws , (no need to open the bottom cover and 2 screws with void label ) , gently remove the plastic cover , you will see the camera module there push it down to the board and youll hear a click , ITS OK NOW
I had this problem aswel with my unbranded HD7.
You've got two options:
-Hard reset 3 times
-Soft reset 3 times
I've had this problem about 4 times.
This first time I hard reset 3 times, then it was fixed.
After that I kept soft resetting and apareantly soft resetting 3 times seems to fix it for a while.
Well after a couple of months of camera problems I finally gave up and used the warranty, new phone on the way. I installed the updates prior to giving up, they did not help. I did not check the camera module perhaps that would have fixed it but I just think it is something that should fall upon the sholders of the manufacturer and not the end user. Wonder how much it will cost to have the ghost armor installed on my new phone that I did not consider....

Random black spot in camera

So I went to take a picture today and noticed a black mark on my camera (not the actual one bjt when I open it) I looked st the physical camera and its clean no searches marks or dirty. I cleaned it anyway and the mark persisted. I've tried 4 camera apps, 5 backups (Nandroid) and I can't figure out why it's there. It only showed up this morning and I'm out of ideas.
Does anyone else have this issue, or has anyone had this happen to them before?
I'm going to call moto for a RMA later tonight but I wanted to check here first. There's a picture down below of the issue its in the upper left corner. Enjoy the random poorly taken photos of the issue.
Edit: this issue doesn't exist in video mode, so it must be a software problem. Ill try restoring to stock and see if the issue persists.
Have you contacted the developer of the ROM you're using? Try looking through the forum of it and see if this is an issue for others as well. Other than that, re-flashing the rom would seem to be the best course.
I have the exact same problem before on my Xperia Z camera. It was the camera sensor, probably dust. Had to send my phone in to have the camera module changed.
Edit : I guess you better RMA your phone.
celeriL said:
I have the exact same problem before on my Xperia Z camera. It was the camera sensor, probably dust. Had to send my phone in to have the camera module changed.
Edit : I guess you better RMA your phone.
Click to expand...
Click to collapse
I was hoping I wouldn't have to RMA it, but its rather annoying when I take pictures. I'll give moto a call on Monday.
Just noticed this random black spot on mine as well. Came here to see if I was alone.
dtblair24 said:
Just noticed this random black spot on mine as well. Came here to see if I was alone.
Click to expand...
Click to collapse
I tried everything from flashing the stock image to cleaning the lens with my old DSLR lens cleaning kit. The spot wouldn't go away so I RMA'd it.
So did you get the phone replaced?
same thing happened to me but i had a larger one. already got a replacement (new seal) and sent the old one back today. Just waiting for my reimbursement deductible.

[Q] SIM not read after screen replacement

As we all know, the phone is pretty darn well put together and surprisingly durable. But, unfortunately, it is not invincible. About a month and a half ago I cracked my screen. The phone had a case, but it wasn't anything hefty (the HTC Double Dip case). The phone was still completely usable, but I like the phone and wanted to keep it nice so I decided to replace the screen. I ordered the screen + framework assembly and it was about $55. In the past when I have replaced screens on a few iPhones and an ASUS tablet the parts were quite a bit cheaper, but whatever. My phone is the black model, but I decided to try something different and ordered the new part with red speaker grills. Most guides and such said that the M7 is a pretty hard phone to repair, but I have worked on a couple other phones before, so I gave it a go. After many, many hours of carefully prying apart the phone and transplanting the logic boards to the new screen framework I put it all back together and powered it up. To my surprise the phone powered up and the screen worked fine. (And let me tell you the red and black looks damn good). The first thing I noticed was that vibration didn't work. A bit annoying, but the phone looked good enough that I could get past that. Next I tested the speakers and noticed that at full volume the speakers sound a little bit messed up. Again, a little annoying, but I'm not a professional so I wasn't overly disappointed. Then came the real problem...
THE REAL PROBLEM:
When I put the SIM card in the phone didn't detect it. After a reboot it still didn't detect it. After a factory restore it still didn't detect it. Perhaps the ribbon cable connecting the SIM reader to the board was not all the way secured? After how hard it was to take the phone apart the first time I was not a fan of the idea of doing it again. But alas, the next day I opened the phone back up super carefully so not to damage the new parts. It was thankfully a little bit easier the second time. I made sure the SIM reader was all the way connected, but the phone still wouldn't read the SIM. I pulled the old SIM reader out from the old screen framework assembly and plugged it into the board, but the SIM was still not detected, indicating that the new screen did not come with a bad SIM reader. Has this problem happened to anyone else? What steps should I take? I now have really nice looking M7 that is essentially useless.
So does anyone have input on this?
Pr.TOSHIBA said:
So does anyone have input on this?
Click to expand...
Click to collapse
Same thing happened to me. Also swapped out the old reader without any luck.... Any update on this?
Does it detect it at all? Like ask for the pin code if you use that?
Do you have to disconnect the battery when replacing the screen on this phone? I know on some phones I repaired I had to manually set the current time and date (resets to year 1970 or something like that if you disconnect the battery) to get a signal.
Otherwise I have no idea

Rear camera turn black when use it

Whenever I try to use the rear camera the display turns black while only showing the HUD. The HUD works fine, but the camera doesn't work at all. Nothing is blocking it either.
When switching camera modes (to manual mode for example), an error pops up saying that the "camera is not available"
IMPORTANT NOTE: The front facing camera is working perfectly fine.
Things I tried to do (aside from shipping it for repair):
1. Android repair via the PC companion software
2. Internal reset
3. Safe mode
4. Clearing cache files for the built-in camera app
5. Installing an alternative camera app (the built-in one was disabled)
6. downgrade and upgrade
7.change camera for new one (tested)
I had same situation with regular Z3. Someone brings it to service where I'm working and my first think was camera fault but changing camera didn't fix it. Near camera connection You can see some small capacitors, we call it filters. It looks like capacitors but it's soldered not only on opposite sides but 2 points on both sides. In regular Z3 there was 5 elements like this to change and after that camera starts working. I don't remember how exactly it's made in Z3c but it's really possible that it's the same issue and same way to fix it.
One more thing, if You can check one one more camera to exclude camera itself cause most issues like this are caused by faulty camera. I had many phones (most Z1 and Z1c) with this issue and changing camera always was the solution.
Good luck.
Same Here. Need help too.
Sent from my D5803 using XDA Free mobile app
I have three cameras and two z3c, I interchange camera and phone and always the same result
At this moment I don't have any Z3c to disassembly (except mu own but under warranty) to check where those capacitors are but if You could take a picture of camera connector on motherboard and near area I can mark which one should change.
@Chamelleon
Main camera not working
I have the same issue with my Z3 compact. The issue started happening on the 11th month of my one year warranty, I sent it for repair (14 business days y + shipping time back and forth). It came back with the same issue. Sent it back right away. After another three weeks without my phone, I got it back. Guess what? EXACT SAME ISSUE!
I called their support line explaining what happened, the guy told me that there is nothing they can do about it since my warranty expired. Of course they didn't have in consideration that I sent my phone before it expired and it took about seven weeks back and forth. There wasn't any sort of damage on my phone, was never dropped or damaged in any way, I never submerged it even if in theory, that would be ok. The report said "it has reviewed the functioning of the unit, unfortunately the defect is in the PCB so it is not able to undergo repairs to it."
The guy on the phone told me what he thought the report meant. It means there is damage on the main board(not caused by me) and the one year warranty manufacturer warranty department won't repair it. Maybe, if I had bought the 2 year "extended" warranty, they could do something about it. I asked if the issue is that my one year warranty was expired or if it is something that they just don't fix unless you get the "extended" warranty. He couldn't answer me and the only thing he said was "is there anything else I can help you with?"
From what I understood, there are two completely different departments, the one year manufacturer warranty that only cover some things. Not even sure what, because if it's broken screen, water damage or any physical abuse, they won't fix it. If it's a problem with the main board or PCB, they won't fix it either. It is a mystery to me what gets fixed in that department. The other department is the 2 year extended warranty. I'm not sure what they are willing to fix there, but from what they guy on the phone told me, it's more than the one year regular warranty.
Long story short, after two trips to FedEx, at least 8 hours total on phone calls, more than 7 weeks without my phone, I ended where I started. Sorry Sony, never again. Worst customer support I have ever experienced.
At this photo I can see only 4 of this capacitors and marked it, maybe it should be four or one I missed cause quality. Anyway regular Z3 has 5 like this and after changing all 5 camera start working again. You can desolder it from most Sony phones, I used capacitors from MK16 (Xperia Pro). So find some Sony board with capacitors like this and ask someone with good hot air solder station (if You don't have one) to change it.
Any news to this problem? I bought used Z3C with black rear camera problem because it was cheap. (Yes, the front facing camera is working perfectly fine). So far I have only tried software fixes and obviously they didn't help. I ordered new camera module from ebay and I'm now waiting for it. Has anyone tried soldering new capacitors if the new camera module doesn't help?
EDIT: Here is another thead with same problem: http://forum.xda-developers.com/z3-compact/help/rear-camera-hardware-detected-black-t3231509
As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.
Chamelleon said:
As I said I've done it only in regular Z3 but If You gonna try give me some info is this solution is also working in Z3c case.
Click to expand...
Click to collapse
I'm still waiting for new camera module. If the new module is not working I will try soldering new capacitors. I will keep you up to date here .
Any news??
Completely forgot to post this, hope it help someone. I made the same thing with black camera on my Z3c. After I broke audio port in my Z3c and had to send it to warranty I took my gf phone, Z3c also. I restored my TWRP backup to her phone and all except camera was working. Camera was completely black but only main, front was OK. After that I was afraid that it's another hardware problem like Yours but after reflashing to stock problem gone. I repeated it few times to check if I'm right and I was. After flashing backup from another phone even without TA and Kernel backup there is a problem with camera.
So I was wrong saying it's only hardware problem. If anyone still has this issue and didn't reflashed his phone check it first.
@Chamelleon yes it's somehow a software problem (if we could say that ). For me i did fix it.
I did a Nandroid backup for my black Z3 compact (camera works properly) an restored it on my new White Z3 compact (also camera woks fine). after restoring the white z3c rear camera shows black screen, the front one is good.
=> i did a format factory reset : didn't work.
=> flashed a TFT file : didn't work.
=> flashed a D5803_23.4.A.1.232_Customized FR.ftf : IT WORKS !
and then i remembered that my phone was from "SFR" , a french network provider.
i hope this helps also
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.
basmok said:
Edit: too new account, would be nice if a mod unlocks the posting of the direct image links and fixes the links - I think they are useful as this is a common problem and i already invested hours translating russian and documenting my research nobody else should have to do it
for me it was a hardware problem after dropping it.. I even changed the camera module.
Did some reseach, russian sites have some input:
Layout1: directupload.net/file/d/4472/9andayji_jpg.htm
Layout2: directupload.net/file/d/4472/vzvgbqqo_jpg.htm
It was loose, but when i tried to push it down with a hot metal to "solder" it, at some point it jumped away and was lost because it is so tiny!
Missing part: directupload.net/file/d/4472/qmut35qt_jpg.htm
The russian site suggest this soldering of bridges, however its not clear to me if they mean one of this electronic pieces (4pins each) or also the lower one.
Russian: directupload.net/file/d/4472/ag43kmda_jpg.htm
The question is now how these (likely) filters (because so close to the camera have to be bridges, it seemed to have worked for some russians:
Pins: directupload.net/file/d/4472/k86j53hr_png.htm
Not sure if there are 4 indipendend pins or if for those small footprints of electronic devices they use only the edges and then they have the same signal.
I was not able to see any text written on those two things, however i didnt have any magnifying glass.
Click to expand...
Click to collapse
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
Click to expand...
Click to collapse
Try flashing stock ROM based on your country as i mentioned up.
mrfrantastic said:
So I changed my camera because I thought it was a hardware failure (tried every other method before: going back to stock, wiping camera files etc.) and it STILL is black. Did you have any success with your camera?
Click to expand...
Click to collapse
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
basmok said:
Me not (also changed the HW cam), the guys on the russian site yes (even with other similar sony).
Just check if there is something loose, maybe you are lucky and its a software problem *fingers crossed*. To me it happend exactly after dropping (and changing the screen which went without problems) so I was quite sure its HW based.
Click to expand...
Click to collapse
Hi basmok,
First off thanks for the research and for the pictures!
I have a similar story, phone was dropped, rear camera won't work, tried different ROMs without any luck then took phone apart and saw that one of the four tiny capacitors
just fell off and now it's MIA...
The last pic from your post (directupload.net/file/d/4472/k86j53hr_png.htm) which I assume shows the soldering of the bridge doesn't seem to work...
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
AtiGala said:
Hi basmok,
Do you still have that pic?
Also did you make any progress on the camera fix or gave up?
Thanks,
Ati
Click to expand...
Click to collapse
You were lucky, they were already in the recycle bin and deleted on the camera. Best I could do picturewise, i dont have a macro lens. Here we go, added all to imgurl so hopefully they survive longer: http://imgur.com/a/Of1DY
And no, didnt make any progress as i dont know what component they are. Normally all components have lasered some code but not sure if its just too tiny for my eyes or if they dont have it. I was a bit unlucky as i didnt have a soldering tool, so i tried it by pushing the pin down with a paperclip which i headed with a lighter --- well it jumped away and was not the best approach

Camera problem

Hi guys, i've been using P10 for 4 months, everything was fine until today, today my back camera become blurry, when im taking pics black and white its all good, but normal pictures become blurry. Did somebody had that problem?
Assume you have given the lenses a wipe? Could be the colour shooter has grime or scratch or something on it?
Yeah i wiped them, funny thing is that one for black and white has scratch, and this one is fine, there is nothing on it, yesterday it worked just fine.
Exactly the same problem here!.
No scratches on the lens either.
I ordered a replacement lent assembly and fitted it. = Same problem.
Tried deleting cache for camera and hard rebooting/resetting phone to factory = Same problem.
It definitely isn't the outer lens as i stripped the phone(removed outer back lens) and the camera is blurry in colour mode still.
Very very rarely it starts working again briefly, but will go blurry again quickly. It is frustrating. I have fitted 2 lens's thinking the first must be faulty. The costs are adding up.
I have just rooted my phone, now i need to work out how to flash it! I hope flashing will solve it. If not its going to be a main motherboard issue i suspect.
Same problem here for months. I replaced two cameras already... Any news on this from someone? Maybe a software problem? I didn't update for months, because I was too lazy to manage rooting again.

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