Power down your Note7 and exchange it now email from Samsung - T-Mobile Note 7 Questions & Answers

What's up with this email? Just woke up to it this morning, has anyone else received it?

Nope. But I'm considering going to the S7 edge.
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---------- Post added at 06:47 AM ---------- Previous post was at 06:47 AM ----------
keeping my note 7 no problems here
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Just received the same email. Even though I understand why they are doing it, I'm still pissed. It also said something about a $25 dollar in store credit
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JoeRag said:
What's up with this email? Just woke up to it this morning, has anyone else received it?
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Click to collapse
I received it and I believe it's a push by US Govt since Samsung initially bypassed the protocol to through their agencies regarding recalls.
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---------- Post added at 05:51 AM ---------- Previous post was at 05:50 AM ----------
raw2000j said:
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---------- Post added at 06:47 AM ---------- Previous post was at 06:47 AM ----------
keeping my note 7 no problems here
Sent from my SM-N930T using Tapatalk
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Click to collapse
So far I haven't had any problems, but I will exchange it once the new one comes out.
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I got it last night. The way it's worded certainly seems like this issue is more serious than reported. I was going to try to wait it out and exchange mine when new stock was available but I'm thinking I'll return it this weekend.
Sent from my SM-N930T using Tapatalk

I'm with rsacipher. Either the government or Samsung (or both) really think that this is a serious concern. I'm most likely going to return mine this weekend.
Any word on if t-mobile is also giving the Galaxy J7 as a temporary replacement until they have more Note 7s in stock?
I came from a 6P but want 100% sold on the Note 7. Having used it for a few weeks I really like it but the recall started when I was one week into owning it, so I'm wondering if t-mobile will accept returns on the replacement devices if we do it within he regular 14 day return window.

Meh. Pretty sure I can make it until my iPhone 7 Plus comes. Or the very least September 30th

I still have my Note 5 that u haven't sent back yet so I think I'll transfer my data back, return the 7 and pick it up when the new phones start shipping
Sent from my SM-N930T using Tapatalk

If you want another note7 the best thing to do is hold on to it sounds like current note7 owner will get all the new stock first. So if you exchange it for a different phone you have to wait longer as you then won't be a current note7 owner
Sent from my SM-N930T using XDA-Developers mobile app

Yep and pissed.
They say to trade the phone in but all they have is a s7 or s7 edge.
I already had that phone and did the jump to get my note 7.
So that would be a total lost to me. Since i own $700 on the note 7 but own only $100 on the s7 edge.
There is no way they can make me pay full price for a phone i already had that was pretty much paid off.
They did say that they will be getting new shipment but i havent heard of anything from tmobile, besides that they havent gotten any note 7 in stock and gotta wait for that.
The $25 gift card is crap.
Tmobile said you can return acc for the phone, but what about a screen protector ?
So i gues we will just see what happens. This is really draggi g samsu gs name in the mud. And with the iphone 7 launch, samsung is hurting.
And i believe that we are able to sue if the phone caughtd fire.
From my stand point. They gotta give people a full refund for the phone.
Then your network carrier has to give you another phone for pretty much free if you did some type of jump upgrade

They want you to return it now so you don't get the iPhone. Now now now, otherwise next Friday you'll have the option to go iPhone

robrob777 said:
They want you to return it now so you don't get the iPhone. Now now now, otherwise next Friday you'll have the option to go iPhone
Click to expand...
Click to collapse
That sounds like possibility. My guess is Samsung don't want anyone jumping ship.

ivtec07 said:
I'm with rsacipher. Either the government or Samsung (or both) really think that this is a serious concern. I'm most likely going to return mine this weekend.
Any word on if t-mobile is also giving the Galaxy J7 as a temporary replacement until they have more Note 7s in stock?
I came from a 6P but want 100% sold on the Note 7. Having used it for a few weeks I really like it but the recall started when I was one week into owning it, so I'm wondering if t-mobile will accept returns on the replacement devices if we do it within he regular 14 day return window.
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No T-Mobile is not participating in that J series loaner program or the $25 card/credit.
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Sent from my wickedly kewl Samsung Galaxy Note 7 using my S Pen. Duh!!!

You would think it would be easier to get a date set up when new phones can be found.... I'm just seriously worried that the government handling is going to turn this into a S*** show.

galaxy4mylife said:
You would think it would be easier to get a date set up when new phones can be found.... I'm just seriously worried that the government handling is going to turn this into a S*** show.
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Click to collapse
I think that is one of the problems with an official recall as the government needs to be involved and could take up to a year.
I applaud Samsung for not trying to bury the problem but this certainly will leave a mark on them especially with the new iPhone being released.
Sent from my SM-N930T using Tapatalk

i've been trying to get tmobile to give me a loaner phone for the past couple days and they will not do it. if you return your note 7 and get another phone then that is the phone you are stuck with. if you used your jump to get the note 7 then you effectively will be using your jump again to get the new phone. so you wont be able to get the new revision of the note 7 when it becomes available. as a tmobile customer your best options are to hold on to your note 7 and hope nothing happens to it til the revisions are available, return your note 7 and use a temp phone you may already have til the new revisions come in, or get another phone with tmobile. you do get to keep any promotional item you got with your note 7. but it sucks tmobile wont do the loaner. sprint is participating in the samsung loaner thing. samsung must be discounting the galaxy j even more to the carriers to use it as a loaner. i've also been told that the date for the revisions have been pushed back to october now. if you look at the estimated shipping dates on tmobiles site for new note 7 owners it is in october also.

rsacipher said:
I think that is one of the problems with an official recall as the government needs to be involved and could take up to a year.
I applaud Samsung for not trying to bury the problem but this certainly will leave a mark on them especially with the new iPhone being released.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I dont think it will take up to a year but it might take couple of months. I really think that if Samsung feels this will take longer than expected they might just scrap it all together. The S8 will come out in March and they will go from there.
Remember it wont be a total loss for Samsung as they will still be able to sell them in Europe because they dont have the strict laws the US has.

freebee269 said:
i've been trying to get tmobile to give me a loaner phone for the past couple days and they will not do it. if you return your note 7 and get another phone then that is the phone you are stuck with. if you used your jump to get the note 7 then you effectively will be using your jump again to get the new phone. so you wont be able to get the new revision of the note 7 when it becomes available. as a tmobile customer your best options are to hold on to your note 7 and hope nothing happens to it til the revisions are available, return your note 7 and use a temp phone you may already have til the new revisions come in, or get another phone with tmobile. you do get to keep any promotional item you got with your note 7. but it sucks tmobile wont do the loaner. sprint is participating in the samsung loaner thing. samsung must be discounting the galaxy j even more to the carriers to use it as a loaner. i've also been told that the date for the revisions have been pushed back to october now. if you look at the estimated shipping dates on tmobiles site for new note 7 owners it is in october also.
Click to expand...
Click to collapse
T-Mobile store didn't use one of my JOD for the phone I switched to today. They just did a return on the Note 7 and then did the new phone separate.

yeah i got the email. i have already gone to my local t-mobile store. they said it will be a few weeks before they have replacement note 7's. so i am just hoping the get the LG V20 in around the same time so i can just return my note for one of those. kinda lost my faith in samsung after this huge blunder. as far as you having to use the jump program again to get a new phone is bs. t-mobile has to do a return on the phone. they are deemed defective which makes your original jump invalid. so it shouldn't be a problem to get a new phone without having to use the jump program again

Related

AT&T Next Upgrade After 4 Months

hello all. just wanted to give a heads on some information that i didnt know and may be valuable to someone else that didnt know. today i talked to at&t about upgrading my galaxy s5 with using an upgrade from another line on my account. the lady i talked to told me i didnt have to do that because i was eligible to upgrade my phone by taking in my current gs5 to the local store and upgrading it for a new phone. i have the 12 month upgrade plan. i asked her if that was possible since i have only been paying on my gs5 for 7 months now. i got the gs5 on release day. she told me that i am eligible to upgrade with an at&t next plan as long as i have paid at least 4 months on the monthly installment and my phone is in good condition. i didnt know you could even do that. i thought i had to wait til the 12 months was up then take my phone back to them to get a new phone. i asked her again, is she sure its after 4 months and not the 12 months that my contract said? she said yes she is sure. she said they will just take my phone and use it as a trade in to pay off my remaining installments and allow me to upgrade with a new phone and just continue my at&t next plan. i just had to have at least 4 payments on the phone paid.
i dont know if this is public knowledge, i just wanted to share it. i am interested in the note 4. maybe this info will help out someone else that got their gs5 on release day with at&t next plan and want the note 4 like me.
freebee269 said:
hello all. just wanted to give a heads on some information that i didnt know and may be valuable to someone else that didnt know. today i talked to at&t about upgrading my galaxy s5 with using an upgrade from another line on my account. the lady i talked to told me i didnt have to do that because i was eligible to upgrade my phone by taking in my current gs5 to the local store and upgrading it for a new phone. i have the 12 month upgrade plan. i asked her if that was possible since i have only been paying on my gs5 for 7 months now. i got the gs5 on release day. she told me that i am eligible to upgrade with an at&t next plan as long as i have paid at least 4 months on the monthly installment and my phone is in good condition. i didnt know you could even do that. i thought i had to wait til the 12 months was up then take my phone back to them to get a new phone. i asked her again, is she sure its after 4 months and not the 12 months that my contract said? she said yes she is sure. she said they will just take my phone and use it as a trade in to pay off my remaining installments and allow me to upgrade with a new phone and just continue my at&t next plan. i just had to have at least 4 payments on the phone paid.
i dont know if this is public knowledge, i just wanted to share it. i am interested in the note 4. maybe this info will help out someone else that got their gs5 on release day with at&t next plan and want the note 4 like me.
Click to expand...
Click to collapse
What do you pay $30 a month? You could instead get a OnePlus One every 12 months for the same price and have a completely unlocked phone. Just saying and you can sell your old one instead of having to hand it over to AT&T.
Well this is awesome. I take it iPhone 5s users can also upgrade to a 6 or 6+. My teenage daughter will flip lol. Although Idk if I want to purchase a phone that freaking bends. As for the one plus one. I read it doesn't have expandable storage which is a "phone killer" to me, and I don't think that I want the note 4, since it's going to come with a locked bootloader like the S5. Does anyone know of another reasonable phone that can have pure Android /Cm variants on it that wouldn't be a downgrade to my S5?
dave5777 said:
What do you pay $30 a month? You could instead get a OnePlus One every 12 months for the same price and have a completely unlocked phone. Just saying and you can sell your old one instead of having to hand it over to AT&T.
Click to expand...
Click to collapse
yea i know about the oneplus one. i dont mind having a locked bootloader. root is the only thing that's important to me.
rachelm920 said:
Well this is awesome. I take it iPhone 5s users can also upgrade to a 6 or 6+. My teenage daughter will flip lol. Although Idk if I want to purchase a phone that freaking bends. As for the one plus one. I read it doesn't have expandable storage which is a "phone killer" to me, and I don't think that I want the note 4, since it's going to come with a locked bootloader like the S5. Does anyone know of another reasonable phone that can have pure Android /Cm variants on it that wouldn't be a downgrade to my S5?
Click to expand...
Click to collapse
the new moto x 2014 is close in regards to specs to the s5 and you will always have the latest android update with motorola and pretty much a vanilla android experience. but i dont know if the moto x 2014 at&t version doesnt allow you to unlock the bootloader. i know motorola does unlock bootloaders on their site. but some carriers they wont do it for. you could always wait for the nexus 6 but that has a 5.9 inch screen. dont know if that would turn you off. there's talk of a smaller variant of it coming out but that's just a rumor right now. the chinese phones come with unlocked bootloaders. like the xioami mi3 and mi4.
you could get your daughter the iphone 6 4.7 inch version. those are not bending and would be a big screen upgrade to the 5s.
Sorry, just helping all the other sheeple from making the same mistake. http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff this is a public forum.
dave5777 said:
Sorry, just helping all the other sheeple from making the same mistake. http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff this is a public forum.
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Click to collapse
i've read that before. but if i am indeed able to upgrade my phone every 4 months, is that really a rip off? i could see the subsidy i pay in the contract as an extra charge for being allowed to upgrade so frequently.
dave5777 said:
Sorry, just helping all the other sheeple from making the same mistake. http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff this is a public forum.
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Click to collapse
Sheeple? You quoted an article from 15 months ago. When the article was written, it was accurate. However, since then, at&t released their value plans. If you have the value plan, you save $25/month if you use at&t next to pay full price for the phone. So, there actually is a benefit.
Depending on how often you want a new phone, it may or may not be a good deal.
Not trying to tell anyone what to do, Just saying that people should do their own research, and not just rely on old articles that someone posts.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
the 4 month policy of having at least 4 monthly installments paid is 100% true. they changed this policy 2 months ago to be more competeitive with other carriers upgrade policies. as long as you've paid 4 installments on your phone you can bring in your phone every 4 months and upgrade to a new one as long as the phone is in good condition. they use the trade in to wipe out your remaining installments and start you on a new one. so basically you can upgrade every 4 months now with at&t. that's a pretty awesome deal if you're into always having new phones a couple times a year. that is better than t-mobiles every 6 months. they also reimburse you $25/line to take away the normal subsidy that the regular 2yr contracts have. so you arent paying an extra subsidy for having an at&t next plan.
just wanted to give a heads up to let everyone know this news is indeed true.
Lmao
Not sure which country your in where this is "indeed true" but I have just confirmed this is not true in North america. No 4 month trade in applies to any next plan.
Jaredw18 said:
Not sure which country your in where this is "indeed true" but I have just confirmed this is not true in North america. No 4 month trade in applies to any next plan.
Click to expand...
Click to collapse
i live in michigan. and since i have already done this with my pre-order of the note 4, you're trying to prove me wrong is invalid. call 611 on your phone. you have to already be on an at&t next plan. talk to the sales/upgrade department. tell them you'd like to trade in your current phone that's currently on an at&t next plan. they will check to make sure you've already made 4 payments on your current phone. then you will be eligible. i've confirmed it multiple times with at&t customer support and also confirmed it with my local at&t store.
freebee269 said:
i live in michigan. and since i have already done this with my pre-order of the note 4, you're trying to prove me wrong is invalid. call 611 on your phone. you have to already be on an at&t next plan. talk to the sales/upgrade department. tell them you'd like to trade in your current phone that's currently on an at&t next plan. they will check to make sure you've already made 4 payments on your current phone. then you will be eligible. i've confirmed it multiple times with at&t customer support and also confirmed it with my local at&t store.
Click to expand...
Click to collapse
I have had 2 lines on next since April 2014 (6 months) and I asked them publically on twitter if your post was true with screenshots of your post. This was their response. "That does not appear to be factual. With a details of next plan link ^Mike W" I was trying to prove you right but.. I want you to be right.. I was excited when i deax your post. No dice. I am trying to attach a pic of the convo on I had with them on tweetdeck but 256kb file limit size.. wtf is up with that.. my S5's smallest picture size is 1.5 mb will upload pic to Dropbox and post a link to picture for proof I guess..
Jaredw18 said:
I have had 2 lines on next since April 2014 (6 months) and I asked them publically on twitter if your post was true with screenshots of your post. This was their response. "That does not appear to be factual. With a details of next plan link ^Mike W" I was trying to prove you right but.. I want you to be right.. I was excited when i deax your post. No dice. I am trying to attach a pic of the convo on I had with them on tweetdeck but 256kb file limit size.. wtf is up with that.. my S5's smallest picture size is 1.5 mb will upload pic to Dropbox and post a link to picture for proof I guess..
Click to expand...
Click to collapse
again. call 611 on your phone. talk to the sales/upgrade department. tell them you want to trade in your phone for a new one. they will check to make sure you made 4 payments. then come back on here to change your confirmation. using twitter as confirmation is funny. talk to an actual person.
Jaredw18 said:
I have had 2 lines on next since April 2014 (6 months) and I asked them publically on twitter if your post was true with screenshots of your post. This was their response. "That does not appear to be factual. With a details of next plan link ^Mike W" I was trying to prove you right but.. I want you to be right.. I was excited when i deax your post. No dice. I am trying to attach a pic of the convo on I had with them on tweetdeck but 256kb file limit size.. wtf is up with that.. my S5's smallest picture size is 1.5 mb will upload pic to Dropbox and post a link to picture for proof I guess..
Click to expand...
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So you know I'm being honest. At least..
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---------- Post added at 03:21 PM ---------- Previous post was at 03:13 PM ----------
freebee269 said:
again. call 611 on your phone. talk to the sales/upgrade department. tell them you want to trade in your phone for a new one. they will check to make sure you made 4 payments. then come back on here to change your confirmation. using twitter as confirmation is funny. talk to an actual person.
Click to expand...
Click to collapse
I'll just go into the retail store. Believe me, I want you to be right (and I do believe you) because I am so sick of my S5 and this p.o.s. locked bootloader.. ugh..
@Jaredw18
well now i look like an asshole. :/ i talked to 2 diff customer service ppl and they told me the info was wrong. the info i had got that made me make this post was even in my account notes. but the 2 ppl i just talked to said that they were wrong that i still had to finish the installments for the 12 months before i can upgrade. i really wish all their reps were on the same page and gave the same info. i'm sorry and i didnt mean to lead anyone wrong.
SH#@
All good friend.
:silly:
You have no idea how bad I wish you were right.. That 2nd gen Moto X is looking pretty good to me right now. Hey, at least I have a 3rd (2 year) contract line that's available for an upgrade. Maybe I'll be able to sell this mint cond. S5 to someone who isn't worried about development as much as I am.
All the best guys, jared
Twitter - @Jaredw18
---------- Post added at 04:03 PM ---------- Previous post was at 03:57 PM ----------
rachelm920 said:
Well this is awesome. I take it iPhone 5s users can also upgrade to a 6 or 6+. My teenage daughter will flip lol. Although Idk if I want to purchase a phone that freaking bends. As for the one plus one. I read it doesn't have expandable storage which is a "phone killer" to me, and I don't think that I want the note 4, since it's going to come with a locked bootloader like the S5. Does anyone know of another reasonable phone that can have pure Android /Cm variants on it that wouldn't be a downgrade to my S5?
Click to expand...
Click to collapse
2nd gen Moto X has basically the same performance specs as the S5. Without all the crapware that comes with touchwiz. This phone has so much potential hardware wise.. What a waste of a great device. Thanks for screwing up another good phone att..
Jaredw18 said:
All good friend.
:silly:
You have no idea how bad I wish you were right.. That 2nd gen Moto X is looking pretty good to me right now. Hey, at least I have a 3rd (2 year) contract line that's available for an upgrade. Maybe I'll be able to sell this mint cond. S5 to someone who isn't worried about development as much as I am.
All the best guys, jared
Twitter - @Jaredw18
---------- Post added at 04:03 PM ---------- Previous post was at 03:57 PM ----------
2nd gen Moto X has basically the same performance specs as the S5. Without all the crapware that comes with touchwiz. This phone has so much potential hardware wise.. What a waste of a great device. Thanks for screwing up another good phone att..
Click to expand...
Click to collapse
Darn not real guess I'll just wait til the spring then LOL. I haven't owned a Motorola since my first Android w/ T-mobile the Motorola Cliq LOL I got it to run CM7. Does this one have a micro SD slot? I didn't see it listed in the specs. I stream my music over B/T in my car, so without expandable storage, it's no good for me... be just like buying an iphone (OK maybe not as bad as buying an iphone LOL) Plus I wish they'd have lime green instead of turquoise.
ATT.....sucks...
I'd jump...but business plan has me tied down tight...
Guess I'll start petitions at work to change....g
I wanted to believe this was true also so I called 611 last night to confirm. The rep told me it was not but did tell me something interesting. He said that after 2 consecutive payments, you have the option to pay the rest of your installments to meet the 12 or 18 months upfront and you can upgrade earlier. So if you signed up for the 12 month, after 2 payments, you can pay the remaining 10 month installments all at once and immediately turn in the device and upgrade. Not as great but still an option I guess.
@ILuvRice- Why would you have to pay it off and return the phone. Doesn't sound right to me. Once it's paid, it's yours, correct?

How my Best Buy Preorder Went Down

So I went into my Best Buy Store today at around 2PM PST to preorder the new S6 Edge and wanted to share with you all my experience on how everything went down and some things that might dissuade you from going to Best Buy to preorder.
So when I asked what color I could get, the rep said only Black or White, no gold or green unfortunately. I asked if it's just this Best Buy but she said that it's for every Best Buy location. I said ok and decided to get the AT&T 32GB White S6 Edge. To preorder, I needed to put down a $50 deposit that comes in the form of a $50 Best Buy gift card. You get the gift card right there and when you come in to pay for the device when it's out, you can use the gift card towards the purchase of the phone or buy a case or something if you want.
As for the free wireless charger promotion that Best Buy is holding, I could only preorder it in black, no white or any other color.
Preordering the phone itself took around an hour by the way because of all the technical difficulties in their systems. The rep told me I was the 4th person to come in today to preorder so it's not that hot in my neighborhood but seeing as how the system wouldn't work for a while, I suspect that it's a really in demand device in a lot of other locations. I also couldn't get my preorder in the for the wireless charger due to the same technical difficulties, and so instead of waiting even longer, she decided to just take my number down and keep trying on her own time and call me back when it goes through.
I ordered online at best buy and got the Edge 64gb from AT&T on the next plan and got the black charger for free. The thing I don't understand is I only got charged $38.66?! I thought I was going to have to pay tax on the full retail price?! Can anyone shed some light on this for me.. I tend to miss things like this.
That's strange, you usually pay tax on the full retail price. Would it be possible to post a screenshot of the order confirmation without your personal info on it?
aturyan said:
That's strange, you usually pay tax on the full retail price. Would it be possible to post a screenshot of the order confirmation without your personal info on it?
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Hmm, weird.
Got a text from my buddy that Best Buy was in fact taking pre orders for Verizon today and not the 1st. So, I went in after work and it took a whole 10 minutes to get the 64gb Edge in black along with the black wireless charger pre ordered. Went really smooth, and the employee explained everything to me while doing it all. No hiccups in the system or anything like that.
Iakona said:
I ordered online at best buy and got the Edge 64gb from AT&T on the next plan and got the black charger for free. The thing I don't understand is I only got charged $38.66?! I thought I was going to have to pay tax on the full retail price?! Can anyone shed some light on this for me.. I tend to miss things like this.
Click to expand...
Click to collapse
Well what state do you live in?
I'm in Cali and had to pay $70 for the 32 gb edge model.
Missouri. I paid like $70 for my wife's note 4.
I too placed my order with BestBuy. Went with the black Edge version for Verizon. Oddly enough, my store here in Miami was having some system issues as well, and the experience took long, but not bad due to having great conversations with the employees. I did get the free charging pad as well, but it had to be done as a separate transaction from the phone, and that again took some time due to system error. The employee just had me walk around the store till the transaction was complete, and he would just come find me, which he did.
All in all it was not a bad experience, just took forever to complete. If you're in a rush, then yes avoid BB till the system error is fixed. It could have just been first day hiccups, but who knows? If you do decided to go with BB for the free charging pad, make sure you have some time to stick around just in case...
Ordered mine off of BestBuy.com.. Got the Edge 64GB on AT&T on Next 20, $915 Total Price, divided into $45.75 a month. 12 Installments, then S7 lol.
I am actually a BB Employee and I chose to do it online as I know our in store systems are garbage and I didn't want to take a chance.
We also had it on display and the phones ran SMOOTH. I really hope AT&T doesn't botch it with their useless Bloat! The Camera launches in half a second like they have claimed and I really do think Samsung got the design right on both.
Iakona said:
View attachment 3232552
Click to expand...
Click to collapse
That order confirmation could not be more vague lol. The only thing to say is to contact Best Buy but you probably already thought of that. Did you check your bank account by any chance to see if a deposit of some sort went out? I had to pay a $50 deposit for mine so it could be like $50 + $38(due later).
Yeah I did go to best buy last night and I showed them but they didn't know why either. They said I have a confirmation # so I'm good. Checked the bank account and nothing. I guess I will find out for sure when it comes in..
---------- Post added at 08:42 AM ---------- Previous post was at 08:36 AM ----------
deepen915 said:
Ordered mine off of BestBuy.com.. Got the Edge 64GB on AT&T on Next 20, $915 Total Price, divided into $45.75 a month. 12 Installments, then S7 lol.
Click to expand...
Click to collapse
How much did you have to pay online?
Iakona said:
Yeah I did go to best buy last night and I showed them but they didn't know why either. They said I have a confirmation # so I'm good. Checked the bank account and nothing. I guess I will find out for sure when it comes in..
---------- Post added at 08:42 AM ---------- Previous post was at 08:36 AM ----------
How much did you have to pay online?
Click to expand...
Click to collapse
I paid $64.05
Went to best buy and got two on verizon. One edge and one regular. Only cost the 50 gift card for each and got the 2 wireless chargers pre ordered as well. Went pretty smooth for me. He said they where having issues with verizon though because they had to find a loophole since Verizon isnt officially doing it until the first. I wanted the gold but I got to play with a black and I like it so I am happy. They also said if I do edge I will only pay about 130 for the two phones when i pick them up and will get $28 off of each $40 line a month that basically covers the edge payment if I go with the 10gb shared family plan. Sounds like a good deal. Then i can edge up for the The sgs7 or the m10. Whichever is better. This will be my first sammy device since the m9 is falling short this year.
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
cowboys4life22 said:
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
Click to expand...
Click to collapse
Yes you keep your phone until you pick up your new one and sign the new next contract. After you get your S6 tho I'm not sure how you get your old phone back to AT&T.. I pre-ordered mine thru BB online so when it's shipped to me I go into the store and sign the next agreement and pay the taxes on it and get it activated.
Does the wireless charger promotion only apply to devices being purchased through an upgrade? Because I don't want to use my upgrade for this one but the wireless charger would be nice. Also I wonder if they'll price match AT&T. because AT&T is selling the edge for 815 and not 850 like best buy is claiming.
Pure+ said:
Does the wireless charger promotion only apply to devices being purchased through an upgrade? Because I don't want to use my upgrade for this one but the wireless charger would be nice. Also I wonder if they'll price match AT&T. because AT&T is selling the edge for 815 and not 850 like best buy is claiming.
Click to expand...
Click to collapse
Yes you get the charger even if you buy the phone off contract.
cowboys4life22 said:
Anyone have any experience with BestBuy and ATT next program. I currently have a phone on the ATT next program, which if I pay $96.00 I can then trade in the phone on that program to get another on a next program. The question I have is am I able to keep my current phone even after preordering in store at BestBuy until the Galaxy S6 Edge is officially released and I can pickup. I don't have issue with waiting until release, but don't want to be without my current phone until release of S6. Hope someone can shed some light on it.
Click to expand...
Click to collapse
Iakona said:
Yes you keep your phone until you pick up your new one and sign the new next contract. After you get your S6 tho I'm not sure how you get your old phone back to AT&T.. I pre-ordered mine thru BB online so when it's shipped to me I go into the store and sign the next agreement and pay the taxes on it and get it activated.
Click to expand...
Click to collapse
Once you pick up the phone, Best Buy has "return kits" they give you. Should give you a box and prepaid shipping label so that you can return your phone to AT&T. This gives you a chance to get your stuff moved over to the new device and all that jazz. Pretty straightforward process, and when my dad upgraded this way, a lot easier than I thought it would be.
Any of the Best Buy preorders shipping?
I haven't seen anyone saying they have. I'm checking my email every day and hoping.

Used T-Mobile JUMP! No Option for Free SD Card

If you used T-Mobile Jump! for your upgrade, did you have the option to select the free item being offered?
1 year of NetFlix
256 GB SD Card
Gear 2
There was no option provided in the ordering process.
yes i did it with the note 5 got a year of netflix
did it with lgv10 got a 200gb card
---------- Post added at 07:28 PM ---------- Previous post was at 07:28 PM ----------
yes i did it with the note 5 got a year of netflix
did it with lgv10 got a 200gb card
dkb218 said:
If you used T-Mobile Jump! for your upgrade, did you have the option to select the free item being offered?
1 year of NetFlix
256 GB SD Card
Gear 2
There was no option provided in the ordering process.
Click to expand...
Click to collapse
I didn't use Jump but I did order the phone online.... I called customer service before hand to ask such question and was told that after I receive the phone I use a number off the box or receipt to claim gift.... At that time I can choose what I want...
But during the process of ordering there was no option for it....:good:
SBERG117 said:
I didn't use Jump but I did order the phone online.... I called customer service before hand to ask such question and was told that after I receive the phone I use a number off the box or receipt to claim gift.... At that time I can choose what I want...
But during the process of ordering there was no option for it....:good:
Click to expand...
Click to collapse
Okay, thanks. Seems if you order it as a first time customer, you can pick what you want during the order process - or so it seems.
dkb218 said:
Okay, thanks. Seems if you order it as a first time customer, you can pick what you want during the order process - or so it seems.
Click to expand...
Click to collapse
I can't answer that.... I clicked the upgrade part so that's all I know.... Like I said I called Customer service before hand and it seems as though if you do it by phone you can say what gift you want but... they now implement a $20.00 "assistance fee" for doing it by phone....
I politely told the lady I don't want to pay the $20.00 and proceeded to do the transaction online... She was very helpful though and answered everything I asked so I do appreciate that...
You have to go to the Samsung promotions site when you have phone and receipt in hand to place your order.
SD card and Fit 2 will take up to 12 weeks for delivery.
Netflix is a digital code.
https://promos.samsungpromotions.com/galaxyoffer/
You need IMEI, MAC address and receipt from the device.
---------- Post added at 09:09 PM ---------- Previous post was at 09:03 PM ----------
Oh yeah, and the promotion for the Fit 2 and SD card is limited to the first 250K then they substitute. . .
So when you get it, hop to it.
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I also used JUMP via Web to place my preorder. There was no option for me to choose either, Hopefully there still Gear fit 2 available for me to redeem my gift.
I guess this must be the first time you guys have gotten any perks like this. ITs been this way for quite some time that you basically upload a copy of your invoice and use your IMEI number to process your order for samsung promotions. Also dont get too crazy thinking it may come right away generally it takes 4-6 weeks to receive promotional gifts
So far I have gotten netflix, wireless chargers, gift cards and gear vr. They will send it so dont get too nervous if you feel like you been waiting a while.
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
ErickF said:
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
Click to expand...
Click to collapse
He lied to you. You can still submit your info and get the freebie.
Sent from my LG-H901 using XDA-Developers mobile app
tourbound129 said:
He lied to you. You can still submit your info and get the freebie.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Have you verified with some one already? I already convinced myself i wasnt gonna get anything but if it happens then i cant wait.lol
ErickF said:
Have you verified with some one already? I already convinced myself i wasnt gonna get anything but if it happens then i cant wait.lol
Click to expand...
Click to collapse
I triple checked with the Care team on Twitter DM and they assured me I was eligible for the freebie. I got the freebies with my LG V10 on JoD, not sure why this would be any different.
Sent from my LG-H901 using XDA-Developers mobile app
tourbound129 said:
I triple checked with the Care team on Twitter DM and they assured me I was eligible for the freebie. I got the freebies with my LG V10 on JoD, not sure why this would be any different.
Sent from my LG-H901 using XDA-Developers mobile app
Click to expand...
Click to collapse
Awesome. I have also received the freebies from other phones on jod and never had an issue. But the guy as soon as i told them it was a jod upgrade said i wasnt gonna be eligible. I hope you are right though.
ErickF said:
I just ordered the phone on jump on demand and the guy told me i wasnt gonna be eligible to receive the sd card or gear or netflix promotion with it. It was only available if i got it as a eip or bought full price. Sucks but still got it anyways.lol
Click to expand...
Click to collapse
He told you wrong info.
Sent from my SM-G935T using Tapatalk
ErickF said:
Awesome. I have also received the freebies from other phones on jod and never had an issue. But the guy as soon as i told them it was a jod upgrade said i wasnt gonna be eligible. I hope you are right though.
Click to expand...
Click to collapse
Can you tell me how you went about ordering the phone on jump on demand? As I never have done the process. Thanks in advance.
Rick1221 said:
Can you tell me how you went about ordering the phone on jump on demand? As I never have done the process. Thanks in advance.
Click to expand...
Click to collapse
With jump on demand you can only do it over the phone or in store upgrade. No online upgrade. For pre order just call tmobile and when it asks you to say what you are calling for just say representative. Tell them you want a jump on demand upgrade and to preorder a phone. And whenever you get the new phone just go to a tmobile store and return the old one. Really quick. Make sure you keeo the charger, they wont ask for it.
If the phone is already out then just go to any store and they will trade it for you. Also pretty fast. The cool thing is that you dont have to put any money down for any phone with jump on demand.
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
grim489 said:
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
Click to expand...
Click to collapse
I went ahead and paid the $70, then got a text two days later from T-Mobile stating that I could do it for no money down, all I had to do was call back in and they would change it for me and my monthly amount would go from $33.50 to $37.50. I went ahead and just left it alone as I didn't want to risk losing my place in the shipping line.
grim489 said:
The only reason I didn't order it was because they had a 70 down plus tax on jump on demand. I kept asking if that was right because it didn't sound right. Guess they did have a money down thing for jod on the note 7 but got rid of it because people were complaining. Sucks because I would've ordered it last week. But it's cool I guess. I'll just order it today
Click to expand...
Click to collapse
I ordered mine last night for no money down at $37.50 per month. They checked my account and told me I didn't need any cash.

Tmobile forcing me to pay off my Note 7

Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
It's a recalled device. Tmobile still owns it until it's paid off. They can't own this anymore.
The phone is dead. No support. No insurance.
Sent from my SM-N920T using Tapatalk
If they do this to me I HAVE to return it asap.
mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
Click to expand...
Click to collapse
No I didn't, when did you get it and how did they send it to you?
Sent from my SM-N930T using XDA-Developers mobile app
Yeah I guess they tried that with me but I show a credit of the phone on my account page. Maybe cause I called last week to get details and they said they were going too follow up next week
shanda5303 said:
No I didn't, when did you get it and how did they send it to you?
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.
mmafighter077 said:
I'm under my sister's account who works for tmobile. So our regular phone bill was +$900(the cost of the phone). When she looked into to it, she was told that i need to pay off the phone.
Click to expand...
Click to collapse
More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
Sent from my iPad using Tapatalk
It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
Sent from my SM-N910T using XDA-Developers mobile app
chavist said:
More than likely it is because she is an employee, as an employee she is held to a different standard when it comes to protecting the brand. Turn the device in so your sister doesn't get in trouble for not following proper procedures.
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
That's true... It's possible. Yes i will be doing that this week sadly.
Is it that the credit for the first N7 you turned in hasn't applied yet to your account? I had an $871 bill on tmobile till yesterday because the credit for the first N7 I turned in didn't apply. I went to the store, they made a phone call and my bill is down to $90. All I have on my account now is the EIP balance for the second N7 that I haven't surrendered yet. Try calling them and ask what is going on.
My bill somehow turned to negative $650 when I turned mine in
Sent from my SM-N920T using Tapatalk
darekz said:
It is likely they force people to pay off phones so ownership of phone would be transfered from Tmobile to customer and Tmobile wouldn't be responsible for any future lawsuits.
Sent from my SM-N910T using XDA-Developers mobile app
Click to expand...
Click to collapse
Actually the way I see it, if OP paid the bill in full, then T-mo would be selling at that point recalled device that shouldn't be sold at all and me think that would be illegal regardless of any possible future lawsuits, but I'm not a lawyer, also the fact it is under T-mo employee account makes it even more tricky. Either way they will probably put some deadlines in place soon, so free ride may end soon for everybody.
blackhemi4x4 said:
My bill somehow turned to negative $650 when I turned mine in
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
My EIP for note 7 is closed. Can i keep my phone?
phenixof4 said:
My EIP for note 7 is closed. Can i keep my phone?
Click to expand...
Click to collapse
how did that happen. so your current phone N7 shows no more payments needed?
I have a similar issue. They had to escalate it to see where it went wrong. They removed the EIP, they have the phone, they credited only 425 of the eip. Waiting to hear back. The lady did state I was NOT the first to call in with issues relating to the 2nd recall.
mmafighter077 said:
Did anyone else get this? I was financing my Note 7 through Tmobile and I got my phone bill with the full charge of my phone.
I understand why they are doing it. Just sucks. I can't afford to pay off all $900 at once. I guess they are finally forcing me to return it.
Click to expand...
Click to collapse
I had similar situation as you. Yesterday I have received an SMS from T-mobile with my next bill due November 12th. Amount $519. $380 is an amount for galaxy note 4 that was waived the moment I upgraded to Note 7, plus I could keep the Note 4.
Just 2 days earlier I saw $90 as my next bill on tmo website.
So I went to T-mobile store. Explained all to the manager and he called T-mobile billing department and they rectified the my bill back to what it suppose to be. Today on T-mobile website I still see EIP outstanding balance of $780 for the note 7 as I write this.
I think that the carrier(s) are trying different tricks to let us part with our Note 7. Harassment so to speak.
The most ironic thing is that the manager in the store was on my side. Pulling out of his pocket Note 7 and saying until the recall is mandatory he will keep it too. With the smile on his face. This is no joke. I felt like I found an ally.
Also they had v20. (not on display but in the back of the store) So I could have it in my hands.
I was toying with the idea of jumping the ship before but after playing with v20 for few minutes, there is no way that I go for this device.
Has not happen to me but if it does im going to be piss and will probably leave samsung and tmobile altogether.
I try to play nice and was going to return the phone, even know i dont want to.
But every tmobile store i call tells me there out of stock of s7 edge and to just keep calling.
Went online ans there out of stock until Nov or Dev.
Not the kicker here they dont even carry the black s7 edge any more. Which i traded mines in for the note 7 at launch. And now gotta start all over with payments and now they dont even have them on in there systems any more.
And to top all that.
Samsung website is out of stock also. Without a date.
And there are reports that the s7 edge are catching fire also.
So all this is turning into crap.
But yes i can see tmobile doing this.
Getting the end user to pay it off and deal with samsung direct for the exchanges and problems with the phone.
And thats how they get you to return it. You dont wanna pay it all off so they , tell you, you can exchange it for another device and they will credit you whatever you already paid.
I guess we shall see what happens.
Samsung is releasing a UK update to kill charging to 60%.
This will got ota on the 30 or 31
I had the same thing happen see my attached upcoming bill but I'm gonna argue it because they ****ed up and are charging me for my previous Note 7 the one I returned.....idiots
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Call them. They know of the screwup and are fixing it. They fixed mine already.
playya said:
how did that happen. so your current phone N7 shows no more payments needed?
Click to expand...
Click to collapse
Yes lol

Samsung USA, only one trade in at a time.

Just an FYI. My wife and I both attempted to order the note 9 from Samsung directly, she put in her order a day after mine and her order got put on hold for the following reason attached. Don't understand it as TD Bank card is the method of financing thus even if they don't receive her trade in they can charge her the full amount anyways.
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I need to go have a look to see what deal Samsung is offering. I don't trust T-Mobile's.
RaymondPJR said:
I need to go have a look to see what deal Samsung is offering. I don't trust T-Mobile's.
Click to expand...
Click to collapse
Just take screenshots of your transaction & all promotional web pages & you should be covered, regardless of who you buy from.
Definitely take pix of any devices that you send in for trade/discount/credit....
Sent from my Galaxy Note 5 using XDA Labs
Limeybastard said:
Just an FYI. My wife and I both attempted to order the note 9 from Samsung directly, she put in her order a day after mine and her order got put on hold for the following reason attached. Don't understand it as TD Bank card is the method of financing thus even if they don't receive her trade in they can charge her the full amount anyways.
View attachment 4577410
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
Yep, had the exact same thing. They told me this is a new procedure they started with the Note 9. Yippee. What is worse is they told me that the other one couldn’t ship till the trade-in phone for the first order is received and processed. I was like, “how long is that liable to take.” They couldn’t give me any specific time frame. I cancelled the second order. Tough on them.
Sent from my iPhone using Tapatalk Pro
drmacrofish said:
Yep, had the exact same thing. They told me this is a new procedure they started with the Note 9. Yippee. What is worse is they told me that the other one couldn’t ship till the trade-in phone for the first order is received and processed. I was like, “how long is that liable to take.” They couldn’t give me any specific time frame. I cancelled the second order. Tough on them.
Sent from my iPhone using Tapatalk Pro
Click to expand...
Click to collapse
I just don't get it. Her credit line is enough to buy 2 more note 9 with out trade in, so even if she doesn't send it in, they can charge her TD account.
Sent from my SM-N960U1 using Tapatalk
How is that possible I wonder? I have two orders both with trade in's from Samsung.com.
drmacrofish said:
Yep, had the exact same thing. They told me this is a new procedure they started with the Note 9. Yippee. What is worse is they told me that the other one couldn’t ship till the trade-in phone for the first order is received and processed. I was like, “how long is that liable to take.” They couldn’t give me any specific time frame. I cancelled the second order. Tough on them.
Sent from my iPhone using Tapatalk Pro
Click to expand...
Click to collapse
Was wondering if you got any updates on your first trade in? Apparently there is no timeline. Lol
They received mine on Monday but still wife's note 9 order is in ordered status only. Cheers.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Was wondering if you got any updates on your first trade in? Apparently there is no timeline. Lol
They received mine on Monday but still wife's note 9 order is in ordered status only. Cheers.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Nope, no updates yet. They got my trade on Tuesday. I will probably reach out to Samsung support this next week to see what is up.
Sent from my iPhone using Tapatalk Pro
drmacrofish said:
Nope, no updates yet. They got my trade on Tuesday. I will probably reach out to Samsung support this next week to see what is up.
Sent from my iPhone using Tapatalk Pro
Click to expand...
Click to collapse
The first thing they will say is , did your wife or husband get an email approving their respective trade in . When I traded in an s7 for the note 8 last year, I never got any emails approving my trade. Just a heads up.
Sent from my SM-N960U1 using Tapatalk
So I actually just got an email this AM at like 2 something saying the phone was accepted and the trade was approved for the first order. Samsung support told me that it will take 24 hours and then the other order will be processed. But if not, to contact them back.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
I just don't get it. Her credit line is enough to buy 2 more note 9 with out trade in, so even if she doesn't send it in, they can charge her TD account.
Click to expand...
Click to collapse
They can't see that though. That's why there is a hold because somone has probably abused to system of doing multiple trades and not having the funds.
drmacrofish said:
So I actually just got an email this AM at like 2 something saying the phone was accepted and the trade was approved for the first order. Samsung support told me that it will take 24 hours and then the other order will be processed. But if not, to contact them back.
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
I thought you said earlier you cancelled the order.?
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Limeybastard said:
I thought you said earlier you cancelled the order.?
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Click to expand...
Click to collapse
No, that was a different order. Although depending on how long this one is going to end up taking, I may just cancel this one too.
Sent from my SM-N960U1 using Tapatalk

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