Hi,
I recently changed the screen on my Z3 compact as the original screen cracked. This worked fine for a couple of days, but then the battery drained and wouldn't recharge. I've changed the battery but now the touchscreen is unresponsive. I've carried out repairs and software updates on PC companion, tried operating in Safe mode, disabled all apps, carried out a reboot, without any success. The screen works fine on another phone. Any ideas what the problem could be?
I changed the screen on my sons Z3 compact about a year ago and exactly the same thing happened. I ended up buying him a new phone.
Just coincidence or is there an easy fix?
What kind of repairs are you able to attempt with PC Companion? Trying to get a z3c working myself.
Related
Hi all,
I recently bought my TX overseas, and updated to 3.197. It was fine for the first few days, until today, I turned on my phone, it came up with a blank screen.
All the functions seems to be working fine, even the touch screen, except that the screen itself is blank. I don't know what is wrong with it. I live in New Zealand, and I bought the phone in Taiwan a few weeks ago, and they don't sell TX or T in NZ, and I don't have a way to repair unless I go to somewhere that sells TX, or fly to Taiwan and get it fixed. :crying:
I called Sony in Taiwan, and did everything they suggested me to do, including repairing through PCcompanion, resetting, waiting for a few hours then turning it on again and the screen is still blank. Is there anyone that knows a way to fix this or have experienced similar problem?
I really want to be able to use my phone again. Any help would be truly appreciated!
RTB
Tacoru said:
Hi all,
I recently bought my TX overseas, and updated to 3.197. It was fine for the first few days, until today, I turned on my phone, it came up with a blank screen.
All the functions seems to be working fine, even the touch screen, except that the screen itself is blank. I don't know what is wrong with it. I live in New Zealand, and I bought the phone in Taiwan a few weeks ago, and they don't sell TX or T in NZ, and I don't have a way to repair unless I go to somewhere that sells TX, or fly to Taiwan and get it fixed. :crying:
I called Sony in Taiwan, and did everything they suggested me to do, including repairing through PCcompanion, resetting, waiting for a few hours then turning it on again and the screen is still blank. Is there anyone that knows a way to fix this or have experienced similar problem?
I really want to be able to use my phone again. Any help would be truly appreciated!
Click to expand...
Click to collapse
I thought My phone died a week after I updated via Sony companion. Just needed to turn it off an on. Hold Power and Volume up until it reboots. If you have done this already I can't say I have much hope for it and return to base.
Have you not insured the phone?
In the UK you are asking for trouble if you don't insure your phone.
Sounds like you will need to pay for a recommended repair centre to fix it. Sony should be able to give you a list of contacts near you if you have to send your handset abroard then it's what you have to do.
****!! don't scared me I just bought tx today.
Tacoru said:
Hi all,
I recently bought my TX overseas, and updated to 3.197. It was fine for the first few days, until today, I turned on my phone, it came up with a blank screen.
All the functions seems to be working fine, even the touch screen, except that the screen itself is blank. I don't know what is wrong with it. I live in New Zealand, and I bought the phone in Taiwan a few weeks ago, and they don't sell TX or T in NZ, and I don't have a way to repair unless I go to somewhere that sells TX, or fly to Taiwan and get it fixed. :crying:
I called Sony in Taiwan, and did everything they suggested me to do, including repairing through PCcompanion, resetting, waiting for a few hours then turning it on again and the screen is still blank. Is there anyone that knows a way to fix this or have experienced similar problem?
I really want to be able to use my phone again. Any help would be truly appreciated!
Click to expand...
Click to collapse
Did you try any of the following?
1) Install a stock .FTF using Flashtool, preferably the 7.0.A.1.307 firmware that came with the phone.
2) Downloading the Sony Ericcson Update Service program and using that to force an update to .3.197?
I am having exactly the same issue today. The phone is working but not the screen. The backlight, touch panel are all functional except the lcd panel. Could this be caused by the cable connector?
By the way, I don't think it has anything to do with firmware upgrade. Mine has been running the latest firmware for weeks until today.
Update: I opened the phone and checked all cable connectors and they are all firmly connected...Maybe the screen is busted... OP, were you using the oem battery?
Update 2: atteched some teardown pictures of xperia tx.
I bought my Xperia Z a year ago and the phone worked perfectly all the time but everything changed yesterday.
Yesterday when I was playing Modern Combat 5 on my Xperia Z, the screen suddenly went black and I thought it was just a reboot.
However it wasn't going to reboot - the phone powered off! I have to switch it on manually and nightmares were approaching.
Then, the condition became more and more serious and the phone often automatically powered off.
I thought it was rom related so I re-flashed stock rom via Flashtool and wiped everything this morning.
Now it's even not able to boot - powers off when displaying boot animation.
If the phone is connected to a charger, it won't power off and works like before.
Why and how can this problem be solved?
Thanks!
If reflashing hadn't worked, then most probably it's a hardware related issue. In most countries warranty is 24 months for a product. It's been less than 24 months since Xperia z launched so i guess you still have warranty. The best thing you could do is to send the phone for repairs.
bavarezul13 said:
If reflashing hadn't worked, then most probably it's a hardware related issue. In most countries warranty is 24 months for a product. It's been less than 24 months since Xperia z launched so i guess you still have warranty. The best thing you could do is to send the phone for repairs.
Click to expand...
Click to collapse
In China warranty is only 12 months so I have decided to repair my XZ by myself.
After times of testing and consulting, it's believed that there's something wrong with the battery.
I have bought another battery and some tools, I will peel off the back panel of XZ and replace the battery.
Thank you!
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Info
Robin94 said:
So I got my Z3C about a month now. 6 weeks ago I thoughed my phone broke, suddenly it was dead. It looked like it was bricked, but I didn't do anything with it. There was no charging light, no fibrating on a hard reset, nothing. There was not even a connection with the adb.
So I send it to a repair point and they fixed it for me. I had no idea what that do, but I was happy with it.
Yesterday it happend again and I was pretty angry. A 3 month phone broke twice! I contacted the store, because I want a new one and not another repair, because i have no faith in another repair.
Now here comes the thing. Today I tried my phone again and suddenly it was working again.
You might think I should be happy, but I'm absolulty not, because now it is hard to prove there is something wrong with my device.
I suspect the repairpoint didn't fix anything, because it was working again at that point. So they just did a factoryreset
Has anyone experienced something like this or has any clue what the problem is?
Thanking in advance.
Click to expand...
Click to collapse
first of all you should make it clear If it s software problem (which level of software) or hardware
to get this u can Repair Xperia firmware by PCC to install fresh firmware
after that if problem remains u can be sure that problem is in hardware and ask for replace
in repair center they may just install new rom and return it so just ask for replacement
:good:
I k now this post is a little old but I have the same problem. After 6 weeks of flawless use my Z3C suddenly died. Nothing would bring it back to life. I spent several hours on the phone to sony support to no avail. We tried numerous manual and computer related fixes to no avail (including flashing a new stock rom which didn't work because no phone could be detected). Finally the tech gave up and said to return to return it to where I bought it. I was in the process of doing that when suddenly the phone worked again when I pressed the power button. battery charge was showing as 74%. Unfortunately I didn't do a factory reset while I had the chance.
This afternoon I didn't use the phone for 3 hours and now it's dead again. Nothing will wake it up again.
To me it sounds like a hardware fault, not software. This is a near new phone. This shouldn't be happening. I've searched the net and found numerous others having the same problem and in every case it has resulted in a replacement phone. Unfortunately my phone seller is a long way away. I guess that will teach me to buy local and pay and bit more.
Any suggestions please as I'm desperate.
I'm also in the same boat where my g/f Xperia Z3C just died and unfortunately the phone is out of warranty as it was a grey import and not local Aussie stock.
I have tried everything to get it working. When it does switch on it doesn't last more than a few hours before it goes back to a permanent coma.
I've wiped the rom and started from scratch when it was working with the Sony Xperia Repair centre but with little success.
I was left with little choice but to take it to a repair centre to find any faults with the hardware but I'm not feeling that confident they can fix the phone without replacing the whole board which isn't worth it.
Same thing.
Hello,
Today my phone shut downs itself and i realized it after 2-3 hours.Can't force reboot with volume up + power or the yellow button near the sim slot.Also no leds working to confirm if it takes electricity or not.My phones screen changed about a month ago due to having volume changes in 3.5 mm jack while listening music.Funny thing is i gave my phone for that same reason 8 months ago and they did not changed the screen and when i asked why you changed the screen, the lady said because 3.5mm jack is together with the screen(which i do not believe).I am hoping for device to wake up like jesus...
Edit: Does android have a log that reports every incident like windows does?If so how can i access it to see why my phone decided to die and ressurected by itself?I can't get this device to technical service cause it is fine now but i want to make sure it does not happen again.
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Im having the same issue. I remember i had It some time ago and could it get fixed through flashint the KK fw and relock and unlock the bl again. Now it came with the upgrade 2157 -> 3052
Im not doing any mistakes, so its really annoying to keep the same procedure every and every time. But i couldnt find out by what its caused
How to Fix Vibrate not working
Same problem
mustafakhalid said:
Hello,
I have a Sony Xperia Z3 Compact D5803 running sony concept android 6.0.1 software. A few days ago the vibration randomly stopped working. I've looked online and shaking the phone doesn't do anything, not even temporarily. It was working on the marshmallow firmware so I don't think it's a software issue, however I haven't dropped the phone or anything like that, so I don't see how it could be a hardware issue. I sent the phone to Sony for repair in the past for a faulty headphone Jack, and really don't want to have to go through all that again. Does anyone have any insight on what might be wrong? I have tried the diagnostic test, and it's not vibrating. Any ideas would be greatly appreciated. Thank you in advance
Click to expand...
Click to collapse
I'm having the same issue. That link in the previous post did not work for me. Have you learned anything else? I'm on stock unrooted and latest update. This has been happening over the last week.
Same problem...
When vibration stop to work, you had to shake your device. So, the vibration will work again...
It's an hardware issue: I tried to flash another rom. I tried to root/unroot: it doesn't matter.
I sent my Z3C in warranty, but they didn't solve anything
guys, i just want to share my story on vibrations:
i had similiar issue, have z3 compact and one day realised my vibration stopped working, not even in tests and diagnostics.. tried reseting it and restoring backup. nothing worked. sent it to SONY for repair under warranty. they send it back and say they replaced some mechanical part (no specific info)
i open the phone, it works nicely and vibrates like a kitten. i start restoring my apps and stuff and suddenly see/feel that vibration is not working again (also not working anywhere). this time i factory reset the phone thru android menu (not thru sony companion repair on pc) and the vibration came back.
also when i reset to factory settings via sony's repair app on the phone it still wont work (the vibrations) not even in diagnostics. so may be that one of the apps is seriously feckin up the vibrations that they dont even work in diagnostic tests and have to be formated thru the android native option not some sony stuff.
Hi friends,
A week ago I decided to finally replace the cracked screen of my phone. The phone was perfectly working, with the exception of the annoying lines everywhere around the broken glass.
I went to a repair service (not official) to have it changed for a new one (glass+lcd) and got it back repaired after few days.
During the first hours the phone was working just fine, but I noticed that the touch screen was slowly getting erratic. After few hours it was just a bit erratic but ok. 10 hours later it was almost impossible to use already. 24 later it didn't respond anymore to the touch.
I went back to the repair service and asked for a new screen that I got for free because we assumed it was a problem of the new screen. Problem is, it happened exactly the same with the second one!! And now, 24 hours later, it doesn't work anymore.
I have done a factory reset. I have flashed new ROMs, I have flashed back to the stock ROM, updated it, nothing has changed so it totally looks like a hardware issue.
My question is:
What may be causing my new screens to go mad after working perfectly fine during the first hours?
Summary:
My Moto G 2014 works perfectly, but it has a crack in the screen
Decide to go to a non official repair service to have it changed for a new one (LCD + Glass)
First hours with the new screen: All works fine
Slowly, the touch screen becomes more and more erratic
24 hours later the touch screen is useless (it still reacts to touch but totally mad and weak)
Decide to have it replaced again (this time for free)
With the second new screen, we test that works fine, and to confirm that is not the phone, we install back again the first new screen, verifying that it doesn't work.
Finally install the second new screen. All seems to be perfect!
Experience again all the previous points
What should I do lads? Did the repair service **** my phone? ;^(
It could be that water somehow got in (speaking from experience).
xRandomLurker said:
It could be that water somehow got in (speaking from experience).
Click to expand...
Click to collapse
How would that explain that the newly replaced screens work fine for the first hours and then gradually stop working?. Also , I can't imagine how water got in the phone for the last weeks, besides, it works perfectly, is just the touch screen.Water would most likely **** more things. no?
Has anyone experienced the same problem as me?
thanks!
Is it genuine?
sky0165 said:
Is it genuine?
Click to expand...
Click to collapse
The screen? I don't actually know. But after changing twice the LCD seems unlikely that the LCD was defective. It may be more related to my phone (although I can't understand what) and something the guy of the repair service ****ed.
Any thoughts?
thanks for the help