Replacement Note 7 Issues - T-Mobile Note 7 Questions & Answers

I got home with my replacement phone, logged into my Samsung Account and restored my backup. Just downloaded and installed the latest update, I was charging via USB and everything was going fine. Started signing back into all of my accounts, the phone was extremely hot and it rebooted. After the reboot it was stuck on the T-Mobile screen and kept vibrating every few seconds. I booted into recovery and cleared the cache, rebooted and still stuck. Booted back to recovery and did a FDR, rebooted with it plugged into usb, restored from the cloud again and this time barely warm. Got it all setup again with no problem, just hoping this was a one time event as I was about to take it back and get something different.

Try turning off bluetooth. My device failed to establish connection with a device and kept vibrating like crazy until I turned it off.

Exfex21 said:
Try turning off bluetooth. My device failed to establish connection with a device and kept vibrating like crazy until I turned it off.
Click to expand...
Click to collapse
Wasn't on, just wifi. Working great now.

I forgot my phone was still updating apps via smart-switch and took the N7 icon update. When it rebooted I was getting this screen where I couldn't do anything but get to the camera via home double tap, pull down the notification bar, and hold the power button to get to the power off/restart screen.
After 2 reboots I just left it alone for a bit so the apps could install/update. Rebooted it again and it was running back to normal. Pretty weird.

Was probably busy restoring stuff in the background. My phones get hot and slow during a new setup after flash since it has to download and reinstall all those apps and indexing. All those pushes the cpu

DLovo313 said:
I forgot my phone was still updating apps via smart-switch and took the N7 icon update. When it rebooted I was getting this screen where I couldn't do anything but get to the camera via home double tap, pull down the notification bar, and hold the power button to get to the power off/restart screen.
After 2 reboots I just left it alone for a bit so the apps could install/update. Rebooted it again and it was running back to normal. Pretty weird.
Click to expand...
Click to collapse
That's the screen I got before it went to the T-Mobile screen and just started vibrating. I had already done the update and updated all my apps, was just signing into one of the apps and it started. Ran good after the FDR and haven't had any issues the rest of the evening or this morning.

DLovo313 said:
I forgot my phone was still updating apps via smart-switch and took the N7 icon update. When it rebooted I was getting this screen where I couldn't do anything but get to the camera via home double tap, pull down the notification bar, and hold the power button to get to the power off/restart screen.
After 2 reboots I just left it alone for a bit so the apps could install/update. Rebooted it again and it was running back to normal. Pretty weird.
Click to expand...
Click to collapse
I used smart switch to restore from extSD but I only got one message from my old note! Exactly one! Two questions: 1. How do I get messages back/ (can I do another restore only selecting messages)
? 2. Is this the backup of messages?
Sent from my SM-N930T using XDA-Developers mobile app

Mine has begun to reboot 3-4 times in a row when charging. It also got hot once but was a few days after restoring so no problems with it being too busy restoring apps. I really don't want to set it up all over again but I guess I am about to have to in order to try to resolve this.

I'm not sure what is going on with the new devices mine appears to be overheating, I took off my case and saw a ring around where the battery is it was two different shades of Black. Sending back ASAP
Sent from my SM-N930T using XDA-Developers mobile app

RaymondPJR said:
I used smart switch to restore from extSD but I only got one message from my old note! Exactly one! Two questions: 1. How do I get messages back/ (can I do another restore only selecting messages)
? 2. Is this the backup of messages?
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
You should be able to only choose messages. I know when doing the smart switch myself it gives me a list of options.

The Stig 04 said:
You should be able to only choose messages. I know when doing the smart switch myself it gives me a list of options.
Click to expand...
Click to collapse
I did, but only one message out of about 249 would restore. Tried multiple times with same result. Finally gave up!
Sent from my SM-N930T using XDA-Developers mobile app

Related

boot screen

hello my galaxy is developed a fault . i charged it overnight but when i went to power up in the morning it will not go past the S the screen goes black nothing else ...bricked big time kies will not pick it up on usb ...
So you see the connecting dots that make the S on the boot screen or is it all black before you see that?
Sent from my GT-I9000 using XDA App
Did the same thing to mine. Twice now in fact
The first time, factory reset fixed it though I had to re-install everything (thank you titanium backup).
That was caused by un-installing the one-time lag fix app, figuring I didn't need it once it had made the changes. Apparently I did.
The second time (the next day), I achieved the same result trying to re-install the default calendar app (which I over-zealously un-installed removing the samsung bloatware). Factory reset didn't fix that one, currently about to try my first firmware install (going for 2.2 while I am it, 'cos hey, phone doesn't work anyway, right?).
Both times, boots up to S logo, but sits on that animation for a bout 30 seconds, then screen goes black (button menu and back buttons light up if you press them, so the phone is still "on").
cruisewd said:
Did the same thing to mine. Twice now in fact
The first time, factory reset fixed it though I had to re-install everything (thank you titanium backup).
That was caused by un-installing the one-time lag fix app, figuring I didn't need it once it had made the changes. Apparently I did.
The second time (the next day), I achieved the same result trying to re-install the default calendar app (which I over-zealously un-installed removing the samsung bloatware). Factory reset didn't fix that one, currently about to try my first firmware install (going for 2.2 while I am it, 'cos hey, phone doesn't work anyway, right?).
Both times, boots up to S logo, but sits on that animation for a bout 30 seconds, then screen goes black (button menu and back buttons light up if you press them, so the phone is still "on").
Click to expand...
Click to collapse
I am also experiencing the same issue..
appears to a common problem if it occured to more than 3 units already.
Please visit my post "[Q] Bell Vibrant will not go Pass the Galaxy S logo once powered on" in the General section
Lag fixes tend to break this
Sent from my GT-I9000 using Tapatalk
GUNG said:
hello my galaxy is developed a fault . i charged it overnight but when i went to power up in the morning it will not go past the S the screen goes black nothing else ...bricked big time kies will not pick it up on usb ...
Click to expand...
Click to collapse
use the three buttons combo and go into recovery mode , using volume button for up/down select factory reset and this should fix it.. but all ur contacts and stuff on the device will be lost.. only the stuff on the internal sd card will not be lost

[Q] How to get rid of this "congrat" message after new update

I think I successfully installed the new update last night.
But everytime I reboot the phone, this same message keeps popping up.
----------------------------------------------
Congratualtions!
New software is update for phone is installed.
Phone is ready for use.
----------------------------------------------
*When I click Software Update again, it says "No Firmware"
*My phone also tries to connect to DM server right after every single boot
*My phone was never rooted, never tempered with.
There is something wrong with the update. Will this message go away in time?
tommae said:
I think I successfully installed the new update last night.
But everytime I reboot the phone, this same message keeps popping up and it seems the boot-time got slower than before.
Congratualtions!
New software is update for phone is installed.
Phone is ready for use.
Will this message go away in time? do I need to disable it from somewhere?
Click to expand...
Click to collapse
Mine did it maybe the first 5 times, but it seems to have gone away now
I am seeing the same thing. I think I've seen it 4 or 5 times by now. Will try a few times, to see how many times more it does that.
btw, mine's rooted, with stock firmware.
I rebooted at least 20 more times but the msg still pops up . Mine has never been rooted btw.
The problem isn't just the message.the update is being downloaded and installed everytime I reboot. In one instance, I was in the basement with bad signal, and it took about 30mins before it finished the update - and all that time, it wouldn't let me go past the password screen (my corporate acct requires me to have a password on the device).
So, is it just the 3 or 4 of us with this problem?
Sent from my SAMSUNG-SGH-I897
Try maybe rebooting through recovery (using the 3 button trick?)
Brynne85,
Could you explain the 3-button trick?
Thnx.
Sent from my SAMSUNG-SGH-I897 using XDA App
If u are getting the message that.....your update was installed successfully.... after ever reboot of the phone. In order to get rid of this message you need to dial this code from your phone. Code is *2767*3855# (be aware that code will factory format you phone so what this means is that u will loose every thing on the phone. For example: downloaded apps etc. I got this advise from samsung level 3 tech support. I did this on my brothers stock samsung captivate not rooted or anything, just stock. Also i am not responsible for anything that happens to u phone due to being rooted or whatever when preforming factory format. Backup u stuff like contacts or whatever.
hkk said:
Brynne85,
Could you explain the 3-button trick?
Thnx.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Turn your phone off, then press both the up & down volume buttons (hold them in) then press and hold in the power button as well. Continue holding all 3 until the ATT logo shows up, then let go of the power button, and a few seconds later, let go of the volume buttons. Your phone should boot up into a recovery console with blue letters. You'll use the up/down volume & power buttons to navigate this. But to do a reboot, I believe it's the first option and it will tell you to press the power button to "select" it...
May wanna try that before doing a whole format of your phone, but can't promise it'll work :-/ I just know mine quit doing after about 5 times and I'm pretty sure at some point between those times, I did this recovery thing just to see if my buttons worked (as some reported they couldn't get this to happen for them)

everything is Force Closing since yesterday

hey guys, I don't know what's going on with my S7 but yesterday was working fine and out of nowhere everything started to FC! From twitter to "Google Services Framwork", Gmail, browser, tweetdeck, calendar, voice, I can't pretty much use it anymore, I haven't done any new app installations so i don't know what's wrong! is it just me, or anyone else having this problem??
Any help will be much appreciated!
Thanks
That has happened to me 4 or 5 times. It's like half of the device gets erased but the apps are there. Everything force closes. I end up having to erase the device and re-install everything. Reboot into recovery if you can't figure it out and format the system and data. For some reason when i do that, i keep root. Not entirely sure how that happens, but one less step for me. I think root is power and one of the volume buttons.
djdanska said:
That has happened to me 4 or 5 times. It's like half of the device gets erased but the apps are there. Everything force closes. I end up having to erase the device and re-install everything. Reboot into recovery if you can't figure it out and format the system and data. For some reason when i do that, i keep root. Not entirely sure how that happens, but one less step for me. I think root is power and one of the volume buttons.
Click to expand...
Click to collapse
ha! i remember I already did that. After the Update we had, and I exchanged mine for a new one I decided to stay with no root (i don't know why! lol) so I guess I'll reset everything and go back to root I figured at the end I was gonna do that, but I was trying to see if it was just me or there was a fix
thanks man!
ok, so since yesterday I've been trying to factory reset the DS, and when it boots back on, everything stays the same!
I'm a little confused now, if I take a picture and I turn the tablet off, when I turn it back on, the picture disappears. Same thing happens if I move widgets, delete or create new ones on the screen, they go back to as the configuration was on friday night! GV not working, and the last message that shows there, same thing, shows the last one on friday. I don't know what can I do.... should I call dell??
duck tape and dynomite
stupid thing started crashing yesterday FC this and FC that ....cant restore it as i no longer have write access to the internal sd card
1) tried nv flash
2) tried restoring from clockwork
3) tried pushing files through adb
4) tried fastboot ....
if i didnt just dump money into this thing id blow it up ......
any help would be appreciated.......any tips to fix it or kill it completely so i can get another one
actually deleted all of the files on internal sd card and uninstalled every program on the device looked completly stock ....rebooted it and it went back to how it was yesterday ......theres gotta be a reason why other are having the same problem that started on the same day .....maybe dell pushed an OTA update and screwed us ......just a thought cause mine was fine till i went 4g yesterday so my sis could post facebook pics ....not sure but hope we can figure this out
Samething happened to me
Hi, did you ever find a solution? my streak 7 was ran out of battery, before it shut off, the screen started flickering and then it turned off. after it came back on, it looked like it was fine, everything looked normal, but then everything started force closing, haven't found a solution
jz83 said:
Hi, did you ever find a solution? my streak 7 was ran out of battery, before it shut off, the screen started flickering and then it turned off. after it came back on, it looked like it was fine, everything looked normal, but then everything started force closing, haven't found a solution
Click to expand...
Click to collapse
I'm running stock, and I discovered the hard way that you can't let the S7 battery run all the way down. The S7 will not power itself down in time. I had the same issue, and the only way around it was to do a complete factory reset, using the menu button from the main screen. I think the reset is in the "About" section, but I don't have my S7 with me now.
Being used to WM6, which powers the device down at 5%, I was not expecting the device to do this, but there it is.
dell streak 7
im not sure if I am the only one with this issue you but becareful with the streak 7 mine well both of mine wont charge properly and the newest one wont charge at all. i have to send it back to dell for them to fix it. Im not sure what cause this but my only advie is to never use a different charger for it only dell chargers. Im guessing that it messes up the battery callibration and then it gets really hot when charging

[Q] Woke up to a less functional Captivate..

Long time lurker, first time poster.
I woke up today to see my captivate screen showing blank screen (active black screen with buttons lighted up) being unresponsive. It was on it's charger from the night.
I pulled the battery to shut it down. It rebooted. I thought nothing about it until I tried to use it about an hour later.
I have had it on stock Froyo, with no root. Never have flashed any other ROM besides updates through kies.
Problems and things I've noticed so far:
No puzzle lock screen. Can't find it under "set screen lock". Only None, Pattern, PIN, Password available.
Home button and search button do not function(they light up like they are pressed, but not action occurs in any apps or home screen).
No data. Usually i'd see edge or 3g, but I have no data connection.
Text messages wiped. None available through "Messages"(though call log shows history of messages).
Keyboard was on stock android rather than swype(since changed back to swype).
Holding power button only shows "Power off" option. Before there was at least Airplane mode.
GPS was on(I hardly ever use it).
Location settings seemed to be default("use wireless networks" was unclicked)
Most other settings/app data seems fine.
About phone info:
Model Number: SAMSUNG-SGH-i897
Firmware version: 2.2
Baseband version: I897UCKB1
Kerner version: 2.6.32.9
Build number: FROYO.UCKB1
Click to expand...
Click to collapse
Other related things:
Day or two before I received a text message from AT&T to download Kies and use Froyo(Don't remember exact wording, lost the text message, but something to the effect it looked like a mass mailing text to update to Froyo using Kies). I was already on Froyo(flashed as soon as I found out it was available few months back).
I also got a text message about downloading their at&t app to manage my minutes and pay my bill(also already had that app).
My Captivate would randomly freeze/unresponsive a few times, but I didn't think much of it.
Google Music app seemed to randomly start playing the audio file i paused(just in my pocket, or once when i put headphones in to make a call).
Searching the forums, haven't found too much related.
One thread suggested using "home switcher", which I have tried(both Froyo and regular versions, though can't press home button for Froyo version). Neither seems to know what my default Home App is, but it only sees TwLaucher(I only have TouchWiz).
Tried installing an alternative launcher(ADW,LauncherPro), still no home/search button.
I'm without my computer for the weekend, so I can't backup my files and reset to factory just yet.
Anyone have any thoughts to fix this or know what may have went wrong?
I might finally make the jump to a Custom ROM if it'll fix this.
Yes, you should either flash a custom rom or do a factory reset. I will say an event similar to this, also involving text messaging, is what made me make the leap to Assonance, and then Serendipity, and I haven't looked back.
Sent from a state of Serendipity
At the least, try a master reset.
You're not alone....
Two Saturdays ago, I woke up, grabbed my phone to see what time it was and my phone was going haywire. It as blinking, flickering and rebooted on its own a couple of times...without me touching it.
When I DID manage to access the phone after a reboot there was no connection. I couldn't call, send/receive texts, nor could I access most of the features (during one of the haywire moments, the phone popped open my "Gallery" folder and started running a slideshow and then shut down. Again, all without me touching it!) There was a distinct blue circle with a slash where the 3G bars used to be on the top right corner of the phone.
I did a factory reset and didn't help. Wiped everything off the phone, but the device was still going nuts.
I got the phone in mid-December and have absolutely pampered that thing. Never dropped, never scratched, never abused. So I was surprised when I took it into the AT&T replacement center that the lady told me that my battery was wet! Not the phone, but the battery. Those two white-that-turn-pink indicators are so close to each other on the phone that I can't see how one gets wet while the other doesn't.
So they give me a new phone. One thing I noticed right away was that my data usage went WAY UP with the new device. To put it in perspective, I used 100 mb of data in 29 days and 64mb IN ONE DAY with my new phone. I thought it may be a one-time fluke, but it's not. I am only 10 days into my new month and am already at 164mb out of 200mb in my plan. I have NEVER used 164 mb in the 6 months previous, let alone in 10 days.
Fun's not over yet. I noticed a lot of crashes and "Force Closes" with the new phone too. I didn't even have any apps downloaded yet and things were still crashing. Last night I pull my phone out to take a picture and...nope. Screen was all kinds of whacked out and it crashed. And still does now every time I open the camera function. I managed to get in camera mode fast enough to do a reset, but didn't work. The screen is fine otherwise. So looks like I'm back to A&T tomorrow for another round.
I'm glad you posted this, cause the same morning all this happened -- literally, within 10 mins of me waking up -- my computer (brand new - 2 days old) went berserk and shut off and my stereo started flipping channels, turning the volume, treble, bass up and down..BY ITSELF without me touching ANYTHING! It was pretty freaky. I wondered if I was struck by lightning the night before.http://media.xda-developers.com/images/smilies/eek.gif
I was finally able to get back home today and do a factory reset. This (somewhat) solved the problem. Everything is mostly back to normal(home button and search button work on home screen, lock screen is there).
Lost a couple of game saves as I had no method to pull a save file(was doing adb pull on some known file locations).
I did run adb logcat before resetting, and home button and search button seemed to trigger something, just not follow through(Search button did work in a card game as a forward button and home button worked in the kies app to exit, just never as a return to home button in apps).
I'll be looking to root and flash a custom ROM, especially root so I can do a proper backup in case anything like this happens again.
I just want to say thank you posting in q&a and doing research before and after your flashing started. Then searched after your problem. You're a new member of a breed that are few and far between. I will hit your thanks when I get on my computer, app doesn't have it. You will go far here.

[Q] Issues with rooted GS6 edge Verizon

Hello,
I recently rooted my Verizon gs6 edge with pingpong and have been noticing a few major issues.
Not sure what to do or if anyone is encountering the same problems but I will list them below:
1) my battery icon will randomly show that it can not charge and an error message will say that I am using am incompatible charger?
Please note that the phone charges ok with the wireless and regular plug in and this message is random. To fix it I just try to do a hard reset or just plug in a charger then sometimes it will get back to normal.
2) randomly the Samsung virtual reality app will force it's self to install. An audio indicating themail install message will get turned on and the worst part is that the screen will go black with the exepcion of a small "x" on the bottom edge of the screen will apear but will not do anything. None of the buttons are responsive, the screen is on but just blacked out. Thus has been occurring quite a few times and occasionally if I wait for a while and keep hitting the home button it will brake free and allow me to go back in to the phone, shortly after the phone will flicker and crash.
Note: I deleted the file and thus far has not happend but that was only 24 hrs ago. Now I am encountering new issue that I will mention below.
3) home screen will freeze. To be more specific the part where you use your thumb to open the phone (if applicable ) will apear, no icons no fonts or messages just the backround home picture. Stuck on that mode. I rebooted and still the same.
I fixed it by plug-in my phone and it imidiatly went away.
I am not an expert on rooting and was wondering if anyone has the same issue. I believe that it is all tied to the battery some how.
Please let me know if you have any questions.
Rgds,
Jayznayz
jayznayz said:
Hello,
I recently rooted my Verizon gs6 edge with pingpong and have been noticing a few major issues.
Not sure what to do or if anyone is encountering the same problems but I will list them below:
1) my battery icon will randomly show that it can not charge and an error message will say that I am using am incompatible charger?
Please note that the phone charges ok with the wireless and regular plug in and this message is random. To fix it I just try to do a hard reset or just plug in a charger then sometimes it will get back to normal.
2) randomly the Samsung virtual reality app will force it's self to install. An audio indicating themail install message will get turned on and the worst part is that the screen will go black with the exepcion of a small "x" on the bottom edge of the screen will apear but will not do anything. None of the buttons are responsive, the screen is on but just blacked out. Thus has been occurring quite a few times and occasionally if I wait for a while and keep hitting the home button it will brake free and allow me to go back in to the phone, shortly after the phone will flicker and crash.
Note: I deleted the file and thus far has not happend but that was only 24 hrs ago. Now I am encountering new issue that I will mention below.
3) home screen will freeze. To be more specific the part where you use your thumb to open the phone (if applicable ) will apear, no icons no fonts or messages just the backround home picture. Stuck on that mode. I rebooted and still the same.
I fixed it by plug-in my phone and it imidiatly went away.
I am not an expert on rooting and was wondering if anyone has the same issue. I believe that it is all tied to the battery some how.
Please let me know if you have any questions.
Rgds,
Jayznayz
Click to expand...
Click to collapse
If you boot into safe mode you would quickly find out of an app is causing the issues. If so, use titanium backup to freeze the app. Sounds like you have many strange issues going on.
Sent from my SM-G925V using XDA Free mobile app
The charging issue happens to me every day and I'm stock non rooted. it started happening after about a month of use so I doubt that's a problem from rooting... Number 2 I have no clue and number 3 it happened to me when I tried using a cheap Chinese knock off off of ebay of the clear S view flip cover I had to reset my S6 when it stop bugging out after a few minutes... Hasn't happened since but I have tried using that case either haha

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