Database Develop

Broke My Att Tilt!

Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.

NappyBoy001 said:
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
Click to expand...
Click to collapse
Is it "obvious" that the phone took a fall? If not, then you could probably get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.
I never had a screen issue with my 8125, but I did brick around 7 of them from various issues with flashing custom roms. As long as I was careful with how I worded it, I got a new phone each time.

NotATreoFan said:
Is it "obvious" that the phone took a fall? If not, then you could probably get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.
Click to expand...
Click to collapse
Screens don't just crack. They'll sniff out the lie.

and another one...i do feel better now after i broke mine, since it is a tilt u should be able to go through service see how much that will cost, if its over $200 u might be better off doing it urself by getting a screen elsewhere

My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.

NotATreoFan said:
get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.....As long as I was careful with how I worded it, I got a new phone each time.
Click to expand...
Click to collapse
the phone dosent really looked banged up on anything. what should i tell them. i really wanna get out of this not paying a thing...i paid to much for this phone.
benchMarc said:
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
Click to expand...
Click to collapse
where did you get yous fixed?

Unless you insured it somehow, you're going to have to pay to replace it. I don't see why anyone should pay for your accident if you didn't arrange coverage for it somehow.

they don't allow you to get insurance on it.

AT&T might not, but you can add it to your homeowners/renters policy or secure outside insurance from a third party (Safeware is one that I'm aware of). Mine is covered under my homeowner's insurance at a very low cost.

aite. but what do i do?
NotATreoFan said:
get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.....As long as I was careful with how I worded it, I got a new phone each time.
Click to expand...
Click to collapse
the phone dosent really looked banged up on anything. what should i tell them. i really wanna get out of this not paying a thing...i paid to much for this phone.
benchMarc said:
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
Click to expand...
Click to collapse
where did you get yous fixed?

You go buy a replacement or get the screen fixed. They're not going to believe that you didn't break it yourself. I believe PocketPC Techs advertises that they can fix the screen.

http://auction1.taobao.com/auction/0/item_detail-0db1-0d15896736f242ad61bedaefd7d48e58.jhtml
This is an auction site like ebay in China. Buy it now price is 400 RMB. equals $55 approx.

http://auction1.taobao.com/auction/0/item_detail-0db1-0d15896736f242ad61bedaefd7d48e58.jhtml
This is an auction site like ebay in China. Buy it now price is 400 RMB. equals $55 approx.

I cracked my screen just s few days after getting it. I just repaired it this morning.
Contact njbridges here on the forum, or go to www.phoneystore.com and order the LCD from him. You have to get the whole LCD, as the digitizer portion is not available as a separate component. It cost me $120 + shipping to the US. He even included all the tools you need to make the repair. It literally took me 15 minutes to do. There are 4 torx screws under the display to remove, and then you use the separator tool that is included to remove the top housing. Once you've done that, unplug the LCD, slide it out, slide the new one in, reconnect the LCD, reassemble the top plastics, replace the screws, power back on, and you're done.
It's really simple to do. Why pay someone else to do it (especially if you're given the correct tools for the job).
Regards,
Jeff

Send it to at&t just don't tell them that the screen is broken tell them that it doesn't turn on, it worked for me and my 8125.
NappyBoy001 said:
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
Click to expand...
Click to collapse

Me, too.
I just got back from Panama City, Panama where I was without my screen for a week. I talked on my phone while leaving the mall, put it in my pocket and pulled it out 15 minutes later after getting out of a taxi and the screen was broken. I'll be calling AT&T as this is my business' corp account. I had insurance on my Treo and my 8125, but think I may have dropped it on this one.
It does suck. The phone was three weeks old. I've gone back to my 8125 that's gone through hell and back without any problems....
I've got my fingers crossed or else I'll just order the screen myself.
Joe
www.jozle.com

http://www.phoneystore.com/product.asp?id=114327
See someone else posted this sight above also. I believe this will be the lest expensive way to go.

trick420 said:
I cracked my screen just s few days after getting it. I just repaired it this morning.
Contact njbridges here on the forum, or go to www.phoneystore.com and order the LCD from him. You have to get the whole LCD, as the digitizer portion is not available as a separate component. It cost me $120 + shipping to the US. He even included all the tools you need to make the repair. It literally took me 15 minutes to do. There are 4 torx screws under the display to remove, and then you use the separator tool that is included to remove the top housing. Once you've done that, unplug the LCD, slide it out, slide the new one in, reconnect the LCD, reassemble the top plastics, replace the screws, power back on, and you're done.
It's really simple to do. Why pay someone else to do it (especially if you're given the correct tools for the job).
Regards,
Jeff
Click to expand...
Click to collapse
thanx man,

NappyBoy001 said:
thanx man,
Click to expand...
Click to collapse
Any time. One thing to note, putting the outer plastic cover back on is a little bit of a bear - it's a tight fit. you will need to put some serious pressure on the housings to snap them together. It's especially difficult on the power button side of the phone. I used a small flat screwdriver between the top and the keyboard to support the carrier plastics on the top and then used thumb pressure to snap the top plastic to the carrier.
Jeff

As someone who has been through quite a few exchanges with Cingular (none since AT&T officially took over), and as a former employee of a Cingular warranty service provider, I can tell you that they do cover screen damage under very specific circumstances.
When going through the process on the phone, they will ask you basic questions like:
"Is there a pink strip under the battery?" - Indicates water damage
"Was the phone ever dropped from a distance greater than 2 feet?" - This is the important question for screen damage. Damage sustained from drops of 18 inches or less are covered.
It is a reasonable assumption that a cell phone, which is handheld most of the time, will be dropped on occasion.
The biggest question is whether or not the phone shows signs of "physical abuse". If you can answer no to that, then you should have no problem getting your phone exchanged.

Dropped my Moto X

So after owning smartphones for about 5 years I finally dropped my moto x (of course my favorite phone of all time) and wasn't lucky enough to come out with an uncracked screen. The phone still works flawlessly so it is only the glass that has cracked and the digitizer is fine. I started taking apart the phone to see if I could fix it or not and I got 7 of 11 screws out of the back. Most of which stripped almost immediately and I even resorted to taking a knife and etching grooves into the screws. Well sadly I cannot for the life of me get the last 4 screws out of the back and was hoping someone here had some advice to be able to get the stripped screws out
Also I would like to know if it is possible to replace just the glass on the phone myself or if I will need to buy a digitizer and glass.
Thanks everyone!

You can't do just the glass. You'll kill the screen doing that. You'll have to buy a combo part if you want to do it yourself (which at this point is all you'll be able to do, since you ripped it open yourself).
If you really want to go ahead with it... Don't get some low quality junk part. I work in cell phone and tablet repair, and I have people come in all the time with broken parts of their phones that they tried to replace. Be prepared to shell out a **** load for a new screen.
This is the only thing I can recommend. We use Gadgetfix when we can't get parts from our usual suppliers, so I can vouch for quality.
http://www.ebay.com/itm/Motorola-Mo...e_Replacement_Parts_Tools&hash=item51b7742d26
For the screws, you can try to do what we do... Superglue. It sometimes helps you get a grip on troublesome screws.
Also make sure you have a heat gun. Hairdryers take a hell of a lot longer, but those work too.

dpwhitty11 said:
You can't do just the glass. You'll kill the screen doing that. You'll have to buy a combo part if you want to do it yourself (which at this point is all you'll be able to do, since you ripped it open yourself).
If you really want to go ahead with it... Don't get some low quality junk part. I work in cell phone and tablet repair, and I have people come in all the time with broken parts of their phones that they tried to replace. Be prepared to shell out a **** load for a new screen.
This is the only thing I can recommend. We use Gadgetfix when we can't get parts from our usual suppliers, so I can vouch for quality.
http://www.ebay.com/itm/Motorola-Mo...e_Replacement_Parts_Tools&hash=item51b7742d26
For the screws, you can try to do what we do... Superglue. It sometimes helps you get a grip on troublesome screws.
Also make sure you have a heat gun. Hairdryers take a hell of a lot longer, but those work too.
Click to expand...
Click to collapse
The price of a replacement screen makes a repair pointless right now. I can get a new in box XT1058 for less then the price of the screen most days.
Maybe hold onto the phone and repair it when/if the price of replacement screens come down.

Yeah....I'd just pick up a new or used phone. Price is great for this phone....you may shell out for the parts you need and have more issues...then you'll really be in the hole.
Sent from my Moto X cellular telephone...

iximoronixi said:
So after owning smartphones for about 5 years I finally dropped my moto x (of course my favorite phone of all time) and wasn't lucky enough to come out with an uncracked screen. The phone still works flawlessly so it is only the glass that has cracked and the digitizer is fine. I started taking apart the phone to see if I could fix it or not and I got 7 of 11 screws out of the back. Most of which stripped almost immediately and I even resorted to taking a knife and etching grooves into the screws. Well sadly I cannot for the life of me get the last 4 screws out of the back and was hoping someone here had some advice to be able to get the stripped screws out
Also I would like to know if it is possible to replace just the glass on the phone myself or if I will need to buy a digitizer and glass.
Thanks everyone!
Click to expand...
Click to collapse
I tried to do a glass only repair on my moto x. Screen broke before I could even attempt to remove the outer frame.
Sent from my XT1060 using Tapatalk

Ok so pretty much its not worth it and its almost cheaper to just buy a new one
O well guess I'll get the stormtrooper moto x!

[Q] Just dropped my phone and shattered the screen

No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..

I had moto replace the screen for free on my 2013 model, they offer one free replacement due to broken screen. The screens are replaceable but not the glass only. Since its fused to the display. Etradesupply.com has the screens and they are reputable

Citznfish said:
No Moto Care, no case, no brains obviously.
Are these screens self replaceable? Does Motorola have a screen repair program? I bought the phone in late November...
kicking myself..guess i will get a case now..
Click to expand...
Click to collapse
I'd imagine that it wouldn't be too easy to replace the screen, just getting the back off without damaging it is a task. I'd send it in for repair, even if it costs an extra $100. The X is too nice a phone to do something like that yourself. Just my opinion.

For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
Click to expand...
Click to collapse
That's pretty fair. You almost don't need insurance at that rate.

Citznfish said:
For those who may need to know in the future, Motorola will exchange the phone for $125 plus tax. for a CC deposit of $500 they will send it out first, then you send back the damaged phone.
Click to expand...
Click to collapse
I went this route myself, my phone was delivered to their service center today. They claim a 4 day turnaround before the replacement gets shipped out. I personally couldn't afford the $500 hold, and I have a 2nd Gen G that'll work until I get a X back.
I agree it's more than a fair price. Lesson learned on the screen on the 2nd Gen X, it seems more fragile than other phones I've owned.
Sent from my XT1064 using Tapatalk

I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.

I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:

nuumuun said:
I also dropped my phone two weeks back and the screen cracked. I started a customer support chat with Motorola and they offered to replace the phone for free. They did ask if it was ordered via moto maker tho.
I received my replacement from Motorola Germany today :victory:
Click to expand...
Click to collapse
Are you trying to rub salt in my wound?

Citznfish said:
Are you trying to rub salt in my wound?
Click to expand...
Click to collapse
what? no, sorry
i thought it might be helpful information ... didn't realize you already had paid for the repair.

They basically flipped me off in canada. Buy a new phone.
Now I have 2.

M3drvr said:
I actually replaced just the glass on mine. Its not completely fused to the digitizer. Thats incorrect information. Its just glued on. You can separate them with enough patience and heat, it just takes time to work it slowly. Its not an issue whatsoever.
Click to expand...
Click to collapse
I want to do this. Did you have to disassemble the phone?

gray223 said:
I want to do this. Did you have to disassemble the phone?
Click to expand...
Click to collapse
Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!

M3drvr said:
Nope. Toughest part is just not damaging the frame and getting the screen started off peeling up. If you can get a really thin blade in between there to start off, and then user a guitar pick from there to gently pry it off the digitizer while using a lot of heat. Just work very slowly! Took me about 20-30 minutes total to get the screen off the digitizer. Don't put much if any pressure of the digitizer though!
Click to expand...
Click to collapse
Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.

gray223 said:
Thank you so much! I have had some practice on an older galaxy it went glued just taped put I got the feel for how to go slow and not break the digitizer. Where did you get your replacement glass and supply's.
Click to expand...
Click to collapse
Ebay :good:

Well, I dropped my N6 and broke screen for 2nd time. Alternatives?

Damage is done. Figured I may take this "opportunity" to try another device. Obviously unlockable bootloader is required. I'll dig around on some of the other forums, but wanted to ask here if anyone has experience with the Moto X Pure or Nexus 5X? Those are the two that have peaked my interest so far. Thanks for any beta you can provide.

The Nexus will be more frequently updated than the Motorola device. However, other than the screen being an IPS LCD, the X Pure I feel is the better device all around.

i would suggest you get this..
http://www.amazon.com/Enfain-Wrist-...F8&qid=1462818858&sr=8-1&keywords=wrist+strap

pr0ndigy said:
i would suggest you get this..
http://www.amazon.com/Enfain-Wrist-...F8&qid=1462818858&sr=8-1&keywords=wrist+strap
Click to expand...
Click to collapse
Lol i was going to do the same joke
From my personal story i dropped my n6 one time doing my cardio jumping rope
Phone's screen just fall right on the floor tile... I immediately check
Camera ok, screen ok etc...
1 day after ive finally see that the top bar speaker, you know the little plastic thing, was pushed. So pushed that now the top bar speaker is nearly at the same level of the frame... And led still works
I think the ringke Max cover saved my screen and I'm loving much more my n6 and his scars.
Ps: I've by a Bluetooth headset after that
Thank you I've you read this entirely

bigtimejdub said:
Damage is done. Figured I may take this "opportunity" to try another device. Obviously unlockable bootloader is required. I'll dig around on some of the other forums, but wanted to ask here if anyone has experience with the Moto X Pure or Nexus 5X? Those are the two that have peaked my interest so far. Thanks for any beta you can provide.
Click to expand...
Click to collapse
I would go with a 5x. I have had both and I currently use the 5x. It is a great device and I would recommend it to anyone. With a good custom ROM its bullet proof. Unless you drop it of course lol.
MellowRoms for the Nexus 6 and 5x has moved to Facebook
https://www.facebook.com/groups/212715385759035/

pr0ndigy said:
i would suggest you get this..
http://www.amazon.com/Enfain-Wrist-...F8&qid=1462818858&sr=8-1&keywords=wrist+strap
Click to expand...
Click to collapse
Yeah, I need something like that. I've actually cracked the screen 3 times. All of which were during periods I had the case off. Took if off to clean and lost a couple of the buttons in the case and just hadn't gotten around to ordering one.
So anyway, I just went ahead and ordered the Moto X Pure. I'll fix the N6 and maybe sell it to get a 5x too. Thanks for the feedback.

I just dropped my nexus 6, only 1/3 of the screen is lit and there's just a bunch of lines. I don't have enough money to buy a phone with equal specs. So how hard is it to replace the digitizer?
Sent from my SAMSUNG-SM-G530AZ using XDA-Developers mobile app

If you had a bad digitizer, your display would still function but touch inputs wouldn't register properly if at all. The AMOLED display is what is wrong with your device. Since digitizer and display are fused together, replacing the complete assembly is actually rather easy. However, replacement screens are not cheap. In fact, they aren't much less expensive than sending the Nexus in to Motorola and having them replace the screen for $175.

I'd like to chime in and make a suggestion.
Forearm curls.
This should help increase your grip so it won't be so easy to drop the phone.
Granted, it's an "over time solution". However, it should save some money in the long-run from lost/damaged phones.
That, or just superglue it to your palm.

Nitro1max1 said:
I just dropped my nexus 6, only 1/3 of the screen is lit and there's just a bunch of lines. I don't have enough money to buy a phone with equal specs. So how hard is it to replace the digitizer?
Sent from my SAMSUNG-SM-G530AZ using XDA-Developers mobile app
Click to expand...
Click to collapse
It is quite easy to replace. There are plenty of video's on Youtube that show you how it works.
I bought a digitizer two month ago via Amazon. Had to release ~26 screws. Most sensitive part was to detach the connectors (very fragile!).
It went quite ok and I am now very happy with a full functional Nexus 6.
The digitizer did cost me $160,-. Quite some money, but better than a new investment in a brand new phone (A-brand).

pinibo said:
It is quite easy to replace. There are plenty of video's on Youtube that show you how it works.
I bought a digitizer two month ago via Amazon. Had to release ~26 screws. Most sensitive part was to detach the connectors (very fragile!).
It went quite ok and I am now very happy with a full functional Nexus 6.
The digitizer did cost me $160,-. Quite some money, but better than a new investment in a brand new phone (A-brand).
Click to expand...
Click to collapse
I've repaired some phones in my time, but never in a phone that was pressed together with clips. I wasn't about to spend that money and possibly screw up. I went ahead and bought a HTC Desire Eye for $120. Maybe some day I'll fix the Nexus but no today
Sent from my GT-I9500 using XDA-Developers mobile app

I broke one of these and I feel your pain. I ended up just buying another from Amazon and left the broken one in my drawer. If this other one manages to break I'll probably grab a 5x or something budget. I can't be bothered to pay $175 for the repair when Moto has awful customer support now and the phone is only worth about 200 total.

LCD Screen broken, need replacement

Hi, today i found out that i can't work with my phone in the pouch, i've broken the glass simply by picking something that fell on the ground. Now i need replacement, some suggested me to buy the LCD with the frame, others say that a s*itty frame could give me issues with gps and antennas in general. I don't want to wait one month for a replacement screen only to find out that the quality is rubbish, so i ask you: what and where is the best replacement part i can buy? Thanks in advance

Tyorgg said:
Hi, today i found out that i can't work with my phone in the pouch, i've broken the glass simply by picking something that fell on the ground. Now i need replacement, some suggested me to buy the LCD with the frame, others say that a s*itty frame could give me issues with gps and antennas in general. I don't want to wait one month for a replacement screen only to find out that the quality is rubbish, so i ask you: what and where is the best replacement part i can buy? Thanks in advance
Click to expand...
Click to collapse
All the replacements you buy will be the same sh*t quality, the only difference is gonna be the price. The best solution is to take to the Authorize MI service centre, but that will cost a lot and it will probably take a month. Or, maybe finding a damaged/used Mi Max which has a and not damaged screen.

just wait for max3

ekin_strops said:
All the replacements you buy will be the same sh*t quality, the only difference is gonna be the price. The best solution is to take to the Authorize MI service centre, but that will cost a lot and it will probably take a month. Or, maybe finding a damaged/used Mi Max which has a and not damaged screen.
Click to expand...
Click to collapse
Eh, I bought this replacement screen on Amazon for $36 CAD. It came in about a month, and works just fine. It *is* a bit dimmer than the stock display, so I have to use a brighter setting when outdoors, but otherwise, no issues. It even comes with the tools / 3M Tape / Etc for the repair (though I didn't opt to DIY, I paid a local shop $50 to do it for me with my provided materials).