Related
You wouldn't believe how it happened either. I was using my tie to quickly remove a smudge before showing it off to someone. My tie has a small pin on it. While wiping lightly with the tip of my tie, an edge of my decorative pin slide across where the glass meets the opening of the microphone area (bottom) caught and edge and cracked it right there. Ya I know, the odds of it catching right there! This happened in an aircraft up at altitude, my screen was still use-able. Once we descended though (pressure increased) 4 almost uniform cracks spread out in a 'V' from the center of the microphone area and now my screen is completely useless and can't unlock it or even power the damn thing off.
I am shocked that it took so little effort though to break this glass. I am thankful though that literally the day before I completed an entire backup to SD card via the included Sony backup/restore app.
Now what.
me too!
Yes same here, my back glass cracked...... Its was in my pocket then I pulled my phone out and put it on a leather couch, within seconds I heard a "Tick" I picked up my phone and the glass had cracked.
Hot in the pocket and cold leather couch made this glass crack. also happened to my wifes phone 20mins ago when she put it on the kitchen bench.... that's what made me write this to this thread.
Massive fault with this phone. Totally ruined the IP rating now which was the reason why I brought this phone. And there is no where selling replacements of glass yet.
Those stories are shocking and I really feel for you guys. I have my Z in a cheap plastic/rubber case and I pray it wont be so easy to crack.
Ouch.. I (literally) threw my friends Z on the floir and nothing happened to it, now I've seen this its kinda shocking...
Hit Thanks if I helped you out
--------------------------------
HTC Desire HD (RCMix Energized)
Samsung GNote 10.1 (Stock)
Good news is Visa is replacing the phone for me :good: Bad news is I'm really worried about it happening again now that I've seen how easy it occurs.
Even if replacement screens became available in the future how would a replacement be possible without compromising the water proof design of the phone?
airbus318 said:
... I'm really worried about it happening again now that I've seen how easy it occurs.
Click to expand...
Click to collapse
Get a case. Its like cheap insurance.
This is the first time that I heard of such case
airbus318 said:
You wouldn't believe how it happened either. I was using my tie to quickly remove a smudge before showing it off to someone. My tie has a small pin on it. While wiping lightly with the tip of my tie, an edge of my decorative pin slide across where the glass meets the opening of the microphone area (bottom) caught and edge and cracked it right there. Ya I know, the odds of it catching right there! This happened in an aircraft up at altitude, my screen was still use-able. Once we descended though (pressure increased) 4 almost uniform cracks spread out in a 'V' from the center of the microphone area and now my screen is completely useless and can't unlock it or even power the damn thing off.
I am shocked that it took so little effort though to break this glass. I am thankful though that literally the day before I completed an entire backup to SD card via the included Sony backup/restore app.
Now what.
Click to expand...
Click to collapse
At least we can conclude now that it wasn't because we removed out anti shatter sheet, since you still have yours on.
Bonta768 said:
Get a case. Its like cheap insurance.
Click to expand...
Click to collapse
It has nothing to do with the case, but with either pressure difference and/or the temperature changing rapidly.
You can get replacement glass at:
rounded.com/xperia-z-l36h/
It is a bit expensive though
Sent from my C6603 using xda app-developers app
Thanks for the link, I'm surprised replacement parts are available so quickly but regarding the repair I'm inclined to think that opening this phone up would compromise it and never be water proof again.
So I got my new replacement today. I had done a FULL backup with the included backup/restore app to my SD card in the old phone. I placed into new phone and ran restore immediately after initial setup.
My question is, it seems like I got most of my stuff back, but I'm confused about a few things. My home screen and other pages are still stock, ie it did not reorganize my widgets and apps the way I had them and my google accounts were NOT added that I was syncing previously. I did get my apps, (in the app drawer) and my texts/contacts though.
Am I missing something?
Another cracked glass from my father this time, out of the pocket and onto the bedside table and "tick" glass crack!
really pissing me off! I convinced everyone in my family to get this phone cause I thought it was awesome, now we are all paying the price. And I feel responsible.
$100 for a replacement is not good enough, Sony should be sending replacements out for free! Please post if anyone finds replacement glass for a reasonable price ($40 or less)
Now that the glass cracking threads are popping up I want to remind that heat differences are deadly to Gorilla Glass.
It has happened on lots of devices, mostly aluminum builds, like the Transformer Prime TF201 http://crackformerprime.blogspot.se/
Had one, and well. It's a 4 RMA story, and I've discouraged all aluminum-built devices ever since.
Aluminum cools - Quad core CPU heats, and lots of interesting glass strain may occur. Having said that, I'm curious when the aluminum-unibody HTC One owners pick up on this.
I'll update my guide to urge people to apply any provided protective back/screen protectors (if) provided with the Xperia Z. It aids uniform heat dissipation across the glass, minimizing chances for cracks.
EDIT:
airbus318 said:
So I got my new replacement today. I had done a FULL backup with the included backup/restore app to my SD card in the old phone. I placed into new phone and ran restore immediately after initial setup.
My question is, it seems like I got most of my stuff back, but I'm confused about a few things. My home screen and other pages are still stock, ie it did not reorganize my widgets and apps the way I had them and my google accounts were NOT added that I was syncing previously. I did get my apps, (in the app drawer) and my texts/contacts though.
Am I missing something?
Click to expand...
Click to collapse
Official backup application does not backup account credentials, launcher layout, nor most system settings. Else it would be considered a security flaw.
To perform full system backups you need to root you phone, and use a real backup application like Titanium Backup
Thanks Supersaiyan.IV, I've just rooted and will back up this way from here on.
Guys with cracked glass are you using a screen protector? Ifso, with or w/o the anti shatter film? OR are you using the phone w/o a screen protector with or w/o the anti shatter film? Thanks!
Mine was stock, ie, no protectors, original anti shatter film left on.
India is a primarily hot country, so nothing's gonna happen due to temperature differences here.
Sent from my C6602 using Tapatalk 2
airbus318 said:
Thanks for the link, I'm surprised replacement parts are available so quickly but regarding the repair I'm inclined to think that opening this phone up would compromise it and never be water proof again.
Click to expand...
Click to collapse
http://www.parts4repair.com/complet...h&adtype=pla&gclid=CP650rf4rbYCFUlcpQod8gQAEg
New Sony Z owner
Hi Guys would you recommend one to install the screen protector on top of the factory installed anti shutter sheet??
LT nicles said:
Hi Guys would you recommend one to install the screen protector on top of the factory installed anti shutter sheet??
Click to expand...
Click to collapse
I would! the anti shatter film scratches easily and once it's scratched you will have to remove it or live with the damage.
Also removing the anti shatter film removes the sony logo.
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
It sounds like a manufacturer defect. And that's difficult because you have to prove that. Perhaps you can just go into wherever you got it or to a carrier store and talk to them and explain. They might be cool with replacing it.
I've read a lot of posts around talking about how this phone scratches easily. It's actually got me considering putting on a screen protector and I've never done that before.
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
Could the crack possibly be due to heat causing the expansion of the glass? I'm thinking perhaps the gap everyone talks about on the note 3 note 4 etc models is for that reason. To allow the glass some space when it gets hot.
Just my thoughts.
Sent from my SM-N950U using Tapatalk
Click to expand...
Click to collapse
I have the light leak along the sides, but it is not caused by a gap in the glass. It's the black along the edges of the screen not being all the way to the very bottom.
centran said:
I thought I had a very fine barely noticeable scratch both on the front and back glass. There is nothing in my pocket or where I place my phone usually that would scratch it(plus isn't it gorilla glass 5?).
Anyway, now I look at the back and that very fine scratch has expanded... GREAT, it's not a scratch but a crack. The front is staying put but the back crack is spreading and now split off to form another one. It is very tiny and you have to angle the phone to see it.
This phone has never been dropped. I don't put it in my back pocket. Nothing has ever been placed or dropped on top of it. WTF?
Anyone else have this problem. I doubt this is covered under warranty. I am so pissed. My last couple phones have been disasters. I need to stop buying phones right after they come out... (all though that might not help as the nexus 6p I had didn't have problems for a year. argh! why do phones suck these days)
Click to expand...
Click to collapse
I have yet to join an XDA forum regarding all the mobiles I have owned in recent years and not found one of these threads.
Some peers actually claim to have had their screen crack overnight while on the bed side table? And so it goes on. Its a mystery?
I have seen an 18" dia ships porthole 1.5" thick get dropped and not break yet overnight while standing in a wooden jig they have broken! Glass is an inherently odd material and I have no idea what you are going to do to resolve this situation? This phenomena can happen but its generally owners who, either known or unkown, break the glass.
Where is the crack? Can you possibly post a photo? This would be invaluable to asses what may have accurd.
This could be difficult for you to resolve. Have you insured it?
Ryland
I noticed I have a crack on the back as well. Been in a case since I got it and no drops, but still a crack. Don't know how it got there, but at least I can't see it
Sent from my SM-N950U using Tapatalk
I was on the Verizon support site tonight. There are a small number of people there who are complaining about this exact thing.
So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?
So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
And this statement of yours "Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?" makes me think that you broke it and now you want to see how "stupid" the people at the centers are.
Just my opinion.
Dejan Sathanas said:
So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
Just my opinion.
Click to expand...
Click to collapse
I have to agree, it looks like it was sat on. Definitely not hardware defect if that's the case.
sim87 said:
[...] a hairline crack running horizontally across the screen originating from the volume key. [...]
Click to expand...
Click to collapse
I'm not sure about the UK, but In the USA, they would claim 100% as impact damage at the side of the screen where the crack appears to start and what looks like a hole, and would deny any warranty replacement. There's a chance when your phone was in your pocket, if the screen was pointing out, that you lightly bummed against something very hard and sharp that was just enough to crack the screen. Even if it didn't happen that way, is be supprised if they replaced it for free.
I wish you the best of luck, let is know how it turns out
sim87 said:
So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?
Click to expand...
Click to collapse
I don't know what the definition of a hairline crack is in the UK but here in the states that ain't no "HAIRLINE" crack my friend.... good luck
Just to clarify, the picture was taken about an hour after the crack appeared. Its slowly getting worse and what looks like the point of impact (just above the curved edge of the screen) is actually where the glass has fractured away from the screen. The original crack originated directly under the volume key and spread across the screen.
I'm not trying to scam anyone, I legitimately believe that this device has a screen fault. I'm just interested to see if anyone has experienced the same thing.
Right now it's just my word against Samsung, so i can guess who's going to end up paying for a new screen.
I hope u had phone insurance
What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Ringke Fusion-X case and Spigen Neo Flex screen protector
Seems like there was a similar problem with the Note 8 https://us.community.samsung.com/t5...d-id/GalaxyNotePhones/thread-id/14457/page/56
zero chance of warranty replacement...open your piggy bank, you are paying out of pocket for that one..
The only way I can see that happening is with the phone in your front or back pocket with the screen facing outwards and you leaned against an edge, either way with that amount of broken glass there's no way you can argue it wasn't accidental damage.
Looks like it was dropped to me. Like it fell and hit the edge of a table. No way that was done while in your pocket and you leaned into something. This was damaged by impact. They will shine a flashlight on the area, which will show the type of impact that broke the glass.
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk
suzook said:
Lol, yeah, the light bleed caused it.
Click to expand...
Click to collapse
No, if anything it would have prevented it. If it were heat based issue that is.
Sent from my SM-N960U1 using Tapatalk
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
it doesnt matter what you believe, it only matters what Samung believes..good luck getting it warrantied..
Limeybastard said:
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
It didn't
the only thing I noticed that after I felt the screen is hotter than usual I turned off all apps and went to the power saving mode, however, it didn't fix the problem. Don't get me wrong, it wasn't extremely hot but hotter than usual. I don't say it's 100% correlated, maybe it's just coincidence
These screens are very fragile. That is from an impact, no matter how small.
denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
So OP creates this thread and the only user to claim something similar just joined Sept 9th? :laugh:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
Click to expand...
Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
Click to expand...
Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.
I was looking at refurbished Galaxy Note 8's on eBay and all the sellers list this problem. They have multiple quantities available though so I'm wondering if they just list this to cover themselves in case it has it or do literally all of them have this issue? I have the S8 and I know it has the same type of screen, but I've never had an issue. Is LCD burn also a common problem for the S8 and S8+?
I have my note 8 since Nov 22 2017, and it does not show any burns, shadows or abnormal tint/color anywhere, FYI, it is a LED panel, not LCD
Mc Binsk said:
I was looking at refurbished Galaxy Note 8's on eBay and all the sellers list this problem. They have multiple quantities available though so I'm wondering if they just list this to cover themselves in case it has it or do literally all of them have this issue? I have the S8 and I know it has the same type of screen, but I've never had an issue. Is LCD burn also a common problem for the S8 and S8+?
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Brought my Note 8 on almost the same day as Winol, no screen burn in for me either.
Ok thank you guys
I bought this about a year ago, it's there if you are looking for it. if not don't worry about it. Just use gesture navigation you are good for few years
Mine has bad burn in but it doesn't bother me
Sorry
Sorry
Done
Are you trying to take a screenshot of your burn in?
Mr. Orange 645 said:
Are you trying to take a screenshot of your burn in?
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I was wondering the same thing.
Anyway, on topic: I've had mine since about April 2018, which isn't as long as some others, but I also have no discernible burn-in. An issue I do have, however, is that my screen scratches incredibly easily. I have a couple of really bad scratches and some deep ones and I don't do anything funny with my device. It's either laying face-up on the desk or it's in my pocket. Some of the scratches has weird shapes to them that I can't figure out where they even came from or how. Other than that, no other issues or problems. Screen is still clear and very pretty and no strange artefacts.
Screen Burn-In is not really an issue, unless you are gaming or textings for really long periods of time. Or have a picture displayed on your device for over 2 hours.
I have massive amount of burn in of the whole keyboard,and the top of the screen. Irritates me to no end, I have reversed my colors of my keyboard but I doubt that will help
I see a really varying experiences about this issue, it reminds me about another issue with the sides peeling off, some posted very bad peeled sides, specially on black models, in the end I think these occurences might be batch-related, or pure and simple bad luck, my note, as many, many others
is more than a year old and happily does not have any problem whatsoever
Max_Terrible said:
I was wondering the same thing.
Anyway, on topic: I've had mine since about April 2018, which isn't as long as some others, but I also have no discernible burn-in. An issue I do have, however, is that my screen scratches incredibly easily. I have a couple of really bad scratches and some deep ones and I don't do anything funny with my device. It's either laying face-up on the desk or it's in my pocket. Some of the scratches has weird shapes to them that I can't figure out where they even came from or how. Other than that, no other issues or problems. Screen is still clear and very pretty and no strange artefacts.
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That does sound weird haha.
As far as the peeling, when I first got my Note 8, I could feel an unevenness on the sides. Turns out that there was a thin plastic film just like there was on the top and bottom when it came out of the box. I just peeled it off. Is that what you were talking about? I just assumed it was put on at the factory before it was boxed up as like the protective plastic on the screen and back. Was I wrong to peel it off? It didnt seem to affect the finish at all and shortly after that, I put the phone in a case anyway...
The units suffering the peeling problem showed a different color where the peelings occurred,
https://forum.xda-developers.com/galaxy-note-8/help/peeling-paint-t3689436
my note 8 did not have protective films at the sides, just front and back, and no peelings anywhere so far
winol said:
The units suffering the peeling problem showed a different color where the peelings occurred,
https://forum.xda-developers.com/galaxy-note-8/help/peeling-paint-t3689436
my note 8 did not have protective films at the sides, just front and back, and no peelings anywhere so far
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Interesting. Thanks for the link. The more I look in the XDA forums, the more I am second guessing my choice on getting this phone. Between the screen burn, the peeling paint, the charging port burning out, mysterious cracks in the screen, etc... I am wondering if I should have done a little more research. So far, knock on wood, this first month has been trouble free and hopefully it stays that way.
And as far as the protective plastic film on the sides, maybe it is a recent change that Samsung is doing? I honestly couldn't see it but could feel it and when I peeled it off, it was perfectly cut out to go around the buttons. One of the posts in the link you provided mentioned a protective film over the colored back glass to provide a better visual look. Maybe that's what I discovered on the side and was supposed to leave it on but I couldn't stand the uneven feel of it before I got the case.
Mr. Orange 645 said:
Are you trying to take a screenshot of your burn in?
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Yes I am that slow. I can't believe I did that I wasn't thinking right.
jason504 said:
Yes I am that slow. I can't believe I did that I wasn't thinking right.
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Bahahaha!! That's great!:laugh: