Hello
Can any one advise us on the following?
We have a Memo pad 7 and have wireless connection issues. It will rarely connect to wireless and when it does it will not stay connected for long despite showing that it is actually connected.
We have restored to factory setting but this had no effect on the issue.
The product is WW_KO13 and it has android version 4.4.2, we have root access to the device.
Build number is: ww-3.2.23.191
We thought a system update may fix the issue but we are unable to download the updates via the wireless.
Is it possible to download a compatible update and install it using the sd card?
Any help or advice much appreciated.
Thanks
lemondropCR said:
Hello
Can any one advise us on the following?
We have a Memo pad 7 and have wireless connection issues. It will rarely connect to wireless and when it does it will not stay connected for long despite showing that it is actually connected.
We have restored to factory setting but this had no effect on the issue.
The product is WW_KO13 and it has android version 4.4.2, we have root access to the device.
Build number is: ww-3.2.23.191
We thought a system update may fix the issue but we are unable to download the updates via the wireless.
Is it possible to download a compatible update and install it using the sd card?
Any help or advice much appreciated.
Thanks
Click to expand...
Click to collapse
Try different wireless routers, I have the same pad and it had problems connecting to my netgear router. I tried friends networks and it worked just fine, so far it's been that one individual router.
Changed to a newer netgear and it works fine.
crapymonkey2012 said:
Try different wireless routers, I have the same pad and it had problems connecting to my netgear router. I tried friends networks and it worked just fine, so far it's been that one individual router.
Changed to a newer netgear and it works fine.
Click to expand...
Click to collapse
Hello
Thanks very much for your reply and advice.
No luck with other routers unfortunately, tried three all different makes and in different locations but the wireless still disconnects.
I was however able to update the firmware with a newer version downloaded from the asus site. This does not seem to have had any effect on the issue either.
Not sure if there is anything else i can try but any other help would be appreciated.
Many thanks again for your reply it is appreciated.
lemondropCR said:
Hello
Thanks very much for your reply and advice.
No luck with other routers unfortunately, tried three all different makes and in different locations but the wireless still disconnects.
I was however able to update the firmware with a newer version downloaded from the asus site. This does not seem to have had any effect on the issue either.
Not sure if there is anything else i can try but any other help would be appreciated.
Many thanks again for your reply it is appreciated.
Click to expand...
Click to collapse
Your welcome, keep posting if you find a fix.
Thanks guys, ended up sending it to asus for repair. They replaced with a refurbished, but it still works.
Related
I've purchased a Milestone X720 for my wife, but I found the internal WiFi to work erratically at best.
It seems like it has no problem connecting to Google.com webpage (also it can sync mails and contacts), but when trying to access any other webpages (bbc.co.uk, espn.com, etc.) using the browser, it's always timing out. I know it's not a problem with my WiFi / internal network / router /internet connection, because I can navigate just fine using my HTC Desire or home laptops.
It worked for a while yesterday afternoon, then this morning wasn't able to connect to any website.
The wifi connection is using DHCP, and it shows a correct internal IP address and an excellent signal level. I don't think there's much more things I can tweak in the phone configuration, or isn't there?
Maybe it is a defective phone? Did someone experienced something like this? Should I return it and exchange it for a new one?
I'd appreciate any help.
Alex.
Actually, I've been having problems with my wifi. My wifi will stop working on any webpage at seemingly random intervals (I used to think it was when it went into sleep, but it happens when it's not in sleep now also). Eventually after restarting wifi so many times it'll glitch up and I have to restart the phone.
Providing your phone's stock (as in you haven't rooted it or the like) I'd recommend going to your carrier about the problem.
EDIT: I just checked through the posts on this board and some guy was having another problem with his wifi (different from both of ours though), he suggested getting WifiPowerSavingOff off the market, I'll try it and tell you if it fixes my problem. The only problem is it requires root access, I don't even know if it will fix your problem so you're better off sending the phone back (especially since rooting voids your warrenty). One other thing you could try is just a factory reset, it sounds like a software problem so that might work wonders, you might have to reactivate your phone afterwards though.
Well, thank you for your response.
WiFi was working OK when I came back from work, but is not working now.
The phone is unbranded unlocked, so I'll probably have to talk to the seller.
I tried to see if there was an update from Motorola, but every time I go to the System Updates it says that it is unable to connect to the server, so there's probably no available update for this phone yet.
lovecraft said:
Well, thank you for your response.
WiFi was working OK when I came back from work, but is not working now.
The phone is unbranded unlocked, so I'll probably have to talk to the seller.
I tried to see if there was an update from Motorola, but every time I go to the System Updates it says that it is unable to connect to the server, so there's probably no available update for this phone yet.
Click to expand...
Click to collapse
If it's unlocked OTA updates (updating through the settings) are probably disabled, because installing OTA updates will make you lose root (I'm assuming your phone also is rooted if it was unlocked by the seller). do you know what baseband your using right now? Also, have you installed rom manager or anything that can make nandroid backups?
I might be wrong, but I don't think it's rooted, I think it's just the way it's sold, SIM free and unlocked from factory, not by the seller.
Baseband is 3GSMEPU91A_U_91.07.56I
Well if you wanna double check, just look to see if a superuser permissions app is installed (if you don't find one it's not rooted), I never knew they sold them unlocked (although I'm in the US... so I doubt they do here). All I can say is to try a factory reset then, if that doesn't work then talk to the seller. It sounds like more of a software problem since Google works.
In the end it seems there is some kind of incompatibility between the phone and my WiFi router (a Belkin G). Yesterday I managed to borrow another WiFi router (Netgear) and it works flawlessly when connected to this AP.
I will keep testing during the weekend but I'm pretty sure this was the cause.
Thanks Shiny for your help.
Hi. I picked up a milestone via Ebay two days ago and had similar wi-fi issues. After reading a number of forums I discovered that the problem lay with my router - Siemans Gigaset SE587 (Tiscali). The wireless channel or regulatory domain was set to auto channel 1. I think this confuses the phone so with the help of the router manual I disabled auto and reset it to channel 13.
Wi-fi works flawlessly now and it hasn't affected my other devices. The link below might help.
This isn't a major issue, but I don't seem to be able to connect to a college's WPA2-PSK network. I can establish a connection, but I'm never able to access the Internet. I've gone through the login page, and yet it refuses to work properly. I didn't have any trouble connecting on my Nexus 7 and laptop, yet my MotoX has trouble.
I just recently upgraded to 4.4.2, using the Safestrap method. I'm obviously rooted. I can't think of any apps installed on my phone that aren't installed on my tablet that could be causing this issue. I don't know if its a 4.4.2 issue, because my GF has a MotoX (AT&T) and she's on 4.4, and has been connecting fine for months. I upgraded to 4.4.2 just two days ago... And this is the first time I've tried connecting to this type of network.
Any ideas? I appreciate any and all help.
natezire71 said:
This isn't a major issue, but I don't seem to be able to connect to a college's WPA2-PSK network. I can establish a connection, but I'm never able to access the Internet. I've gone through the login page, and yet it refuses to work properly. I didn't have any trouble connecting on my Nexus 7 and laptop, yet my MotoX has trouble.
I just recently upgraded to 4.4.2, using the Safestrap method. I'm obviously rooted. I can't think of any apps installed on my phone that aren't installed on my tablet that could be causing this issue. I don't know if its a 4.4.2 issue, because my GF has a MotoX (AT&T) and she's on 4.4, and has been connecting fine for months. I upgraded to 4.4.2 just two days ago... And this is the first time I've tried connecting to this type of network.
Any ideas? I appreciate any and all help.
Click to expand...
Click to collapse
Just some general troubleshooting thoughts:
1. Try logging in using different browsers. may help.
2. How exactly did you upgrade? Did you clean flash? Did you leave the data intact to keep you apps and app data?
3. Did you restore with Titanium Backup?
Lastly, what kind of WiFi network is it?, what do you mean "this type of network..."? does internet work at all? and if you're signing in with her account they could be limiting the amount of devices signed in.
Hello,
Today I have bought a Moto X.
I can't set it up because it doesn't want to connect to my wifi.
I have restarted my router and my phone countless times.
I have turned off the firewall on my router.
I have cleaned the cache on my phone.
But I am still having problems.
When I tap on the network I want to join and tap on "Connect" nothing happens, I get no error messages, nothing!
The connection bar just goes from 4 bars to 1 bar and after a second back to 4. (I am sitting next to my router.)
Sometimes, it says it's connecting but it stops after a few seconds.
The phone has Android 4.4.4
Can someone hlep me please? Thanks!
DroidSlave said:
Hello,
Today I have bought a Moto X.
I can't set it up because it doesn't want to connect to my wifi.
I have restarted my router and my phone countless times.
I have turned off the firewall on my router.
I have cleaned the cache on my phone.
But I am still having problems.
When I tap on the network I want to join and tap on "Connect" nothing happens, I get no error messages, nothing!
The connection bar just goes from 4 bars to 1 bar and after a second back to 4. (I am sitting next to my router.)
Sometimes, it says it's connecting but it stops after a few seconds.
The phone has Android 4.4.4
Can someone hlep me please? Thanks!
Click to expand...
Click to collapse
Much more info....rooted? unlocked? which variant?
If rooted, use root explorer or similar to browse to /persist and tell us what files you have inside...
Lots of people have borked their /persist partitions and this prevents WiFi from working...
Or it could be a hardware failure. Only step-by-step troubleshooting will give any insight into this, but need additional info.
samwathegreat said:
Much more info....rooted? unlocked? which variant?
If rooted, use root explorer or similar to browse to /persist and tell us what files you have inside...
Lots of people have borked their /persist partitions and this prevents WiFi from working...
Or it could be a hardware failure. Only step-by-step troubleshooting will give any insight into this, but need additional info.
Click to expand...
Click to collapse
Thank you for your answer.
I have not rooted the phone.
It's an unlocked model.
I think my router is having problems because I am at my sisters house
and I can connect to their wifi without any problems.
DroidSlave said:
Thank you for your answer.
I have not rooted the phone.
It's an unlocked model.
I think my router is having problems because I am at my sisters house
and I can connect to their wifi without any problems.
Click to expand...
Click to collapse
Good deal! I'd say you have your answer. Try resetting your router (should be a reset button on back). Aside from that, contact the manufacturer or replace the router...we can't really help with router troubleshooting here.
Good Luck!
Remember to hit the THANKS button under any post that gives you useful info or helps you. You get 8 thanks per day if using a browser, or unlimited thanks w/ Tapatalk. :good:
Hello XDA,
I am having some issues with 2 Asus MeMoPad HD 7's. The problem being that when I try to connect to WiFi i constantly get back "Authentication problems". I have 58 other Memopads that are connecting to the same WiFi just fine however these 2 pads keep giving me the same authentication errors. I have tried taking off the wireless password and they still do not connect. I also have tried connecting it to my phones Wireless Hotspot which works perfectly fine. Does anyone have any ideas as to what i can do to connect these 2 Memopads to the wifi.
Things i have tried:
Connecting to a wireless hotspot
Removing the password to the wireless
Flashed the memopad with a stock ROM
Factory reset the device
wiped the cache
wiped the dalvik cache
made sure i entered the correct wireless password
Is there anything else i can try?
Thanks,
Wivane
Bump?
Anyone got any ideas?
wivane said:
Bump?
Anyone got any ideas?
Click to expand...
Click to collapse
You aren't running out of IP addresses being assigned are you? DHCP having X number of addresses in the pool and the problem memo pads being X+1 and X+2?
muiriddin said:
You aren't running out of IP addresses being assigned are you? DHCP having X number of addresses in the pool and the problem memo pads being X+1 and X+2?
Click to expand...
Click to collapse
No, we havent run out of IP Addresses. We also tried to assign a static IP Address outside of the DHCP range and that didnt make any difference. Would you know of any other things we can try?
Hmmm interesting...
In the original message you said:
wivane said:
Things i have tried:
Connecting to a wireless hotspot
Removing the password to the wireless
Click to expand...
Click to collapse
So did connecting to a different wireless hotspot work?
Did removing the password still result in authentication issues?
This sounds really odd, I can understand why you'd be puzzled...
muiriddin said:
Hmmm interesting...
In the original message you said:
So did connecting to a different wireless hotspot work?
Did removing the password still result in authentication issues?
This sounds really odd, I can understand why you'd be puzzled...
Click to expand...
Click to collapse
I must have forgotten to mention that connecting to my phones wireless hotspot did in fact work. And removing the password to the wireless still resulted in Authentication problems. We (4 of us) are very confused about why specifically 2 pads would not connect but a further 58 connect just fine
wivane said:
I must have forgotten to mention that connecting to my phones wireless hotspot did in fact work. And removing the password to the wireless still resulted in Authentication problems. We (4 of us) are very confused about why specifically 2 pads would not connect but a further 58 connect just fine
Click to expand...
Click to collapse
I would start by checking differences for those two pads, is it possible that one set is hardware revision A and another is revision B or something like that? I have run into devices that for some reason had compatibility issues with a certain wireless router, eventually a firmware upgrade solved that problem... This sounds like a subtle difference on the two pads is causing the problem it could potentially be a different board revision or something like that, however if that is what is causing the problem, I don't have a fix to suggest for you.
muiriddin said:
I would start by checking differences for those two pads, is it possible that one set is hardware revision A and another is revision B or something like that? I have run into devices that for some reason had compatibility issues with a certain wireless router, eventually a firmware upgrade solved that problem... This sounds like a subtle difference on the two pads is causing the problem it could potentially be a different board revision or something like that, however if that is what is causing the problem, I don't have a fix to suggest for you.
Click to expand...
Click to collapse
Well there are no firmware updates to be done with our wireless access points, and the tablet will not connect to Unifi Access points or Aerohive access points. The tablets are all identical and use the same hardware revision so i guess that is out of the question also. We're running out of ideas on this one.
wivane said:
Well there are no firmware updates to be done with our wireless access points, and the tablet will not connect to Unifi Access points or Aerohive access points. The tablets are all identical and use the same hardware revision so i guess that is out of the question also. We're running out of ideas on this one.
Click to expand...
Click to collapse
Wow, at this point I'd be tempted to get warranty replacements and see if the replacements behave differently...
I'm at a loss at what else to suggest...
Hi guys! Can you help me out! I installed several MM Roms, as i can not connect to certain wifi networks. I installed many of them to troubleshoot my phone. I have no idea why i can not connect, why it stucks. . It stucks at obtaining IP adress. Before i first install the marsmallow on 5.x.x series i was able to connect to any wifi network (obviously if i had the network key), but now i can not connect to my workplace wifi, also at my friend. At home it is all OK. All networks are 2.4ghz. Other then this i can not see 5ghz networks. i saw a solution for that, but most adb drivers are for x86 even if it says its for x64 systems (or either im too noob, buti can not install them on win10). But the main issue, which pisses me off, is the problem with 2.4Ghz networks. Does any of you have any solution for that. Furthermore, have any of you faced this problem before??? Thanks anyway! G.Regos
Did u ever tryied conect under WPS? Maibe that is the way... :good:
PabloOaks said:
Did u ever tryied conect under WPS? Maibe that is the way... :good:
Click to expand...
Click to collapse
Yes, i tried that, thanks. The problem doesnt seem to be the encryption, as its passes through. The issue is with obtaining IP address. Maybe in MM they changed the way that DHCP(IP address obtaining) works. If i can not find a way to change that, i will have to revert back to Lollipop.
gergely.regos said:
Yes, i tried that, thanks. The problem doesnt seem to be the encryption, as its passes through. The issue is with obtaining IP address. Maybe in MM they changed the way that DHCP(IP address obtaining) works. If i can not find a way to change that, i will have to revert back to Lollipop.
Click to expand...
Click to collapse
Oh! I see... that is a pitty! I'm thinking in advance to Android 6.0, but i hear several issues about it. So, meantime I´ll keep android 5! Hope you finda solution, best regards.
Hi Guys!
Accidently i found the solution for the issue. I share it with you, in case if anyone interested. If you tap 5 or 6 times on the build number, you'll be able to become developer. After this you go to the developer options, then scrolling down, you'll find an option to revert back to Lollipop tipe DHCP. If you tick that, you can connect to any wifi network. (in case if you have the network key) You'll no longer stuck at "obtaining IP address"... Hope that helps