Google factory reset protection - Galaxy Tab S2 Q&A, Help & Troubleshooting

Hi guys,
I've just bought a second 8" 2016 model from ebay, unfortunately it had the google device protection enabled asking for the last used account login.
Instantly I thought the device was stolen but the seller has been very helpful and shown me the original receipt to prove he bought it.
He changed his password so that he could share his details with me and now it won't let us login to the device at all, it keeps saying use an account that has been used before on the device.
Does this mean that we're now in the 72 hour lock-down period because he changed his password, or is this a more serious problem?
I've tried a couple of the tricks to bypass this lock but neither of them work, I presume this has been fixed in android 6. e.g. the OTG workaround.
I'd appreciate any reassurance you can provide?
Cheers,
Andy

Related

Nexus on account lock

Is there any way to flash a new firmware to this phone without unlocking it with the account? I can't unlock bootloader without accessing the settings...
Get the person you got the phone from to remove the device from their account using their security panel at security.google.com
That's the problem-I bought this phone from a pal who doesn't remember his password and that's the reason why he sold it. I bought it because it's IP isn't registered as stolen and he's got all the accessories and original box so I don't think it's stolen, but I didn't know google introduced that kind of security in this phone :/ thought I'll just flash a new rom and problem will be gone.
If he can't remember his Google PW or properly use the recovery to get it/a new one then that's......I dunno.
Sent from my Nexus 6 using Tapatalk
Nechoya said:
That's the problem-I bought this phone from a pal who doesn't remember his password and that's the reason why he sold it. I bought it because it's IP isn't registered as stolen and he's got all the accessories and original box so I don't think it's stolen, but I didn't know google introduced that kind of security in this phone :/ thought I'll just flash a new rom and problem will be gone.
Click to expand...
Click to collapse
Google provides a guide to reset passwords here. He will need to reset the password on the GMail account he used on the device, log into that account on a PC, enter the account security settings and remove the device from that account. This is the only way you will be able to restore this device to operating condition, so you better hope he can remember the GMail account he used to set up the device.

Help - Factory Reset Protection

Today I received a Nexus 6 which I bought off Ebay and when I tried to log in, I was disallowed due to factory reset protection.
I contacted the seller and he kindly gave me his google account details however, he also informed me that he had changed his password whilst the phone was in transit.
I am in possession of both the old and new password but neither of them will log me in.
Subsequently, the seller informed me that there had been a new login from this device relating to the time that I was trying both the passwords despite the device not logging me in successfully.
What is our way forward as I am reluctant to return the phone as it was a bargain.
Any advice as to the correct procedure would be much appreciated.
Something is fishy here. You shouldn't have to do anything, and him providing you his password(s) is unsecure and stupid.
All he has to do is:
1)Login to his Google account on the website https://myaccount.google.com
2)Go to Device Activity & Notications (Under the Sign-In & Security section)
3)Click on review devices
4)Remove the device from his account
Boom, the phone is removed from Google's re-activation lock or whatever you want to call it. It might take up to 72 hours for the device to be re-eligible for activation without signing into his Google account.
This was apparently done before he posted the device however, the google account was not removed from the device itself.
There is a 72 hour wait from when he changed the password before it will be recognized by the device. Wait that amount of time and log in with the new password and then go in and remove the account.

Samsung note 8 blocked on Google FRP

Hello,
Following a crash, I had to do a factory reset in the recovery of my note 8.
Of course, at boot, he asks me the Google account ID. Sadly, I do not have them anymore (email address deleted since). I tried my old ID: it does not work ...
Will a flash of rom stock via odin reset the frp? Or should it go before by an "adb frp tool", then flash a "combination firmware", before reflash the rom stock?
I have already tried all methods of bypass frp before 10/10/18 (sms class 0, bluetooth headset, samsung keyboard settings...)
(I am in N950FXXS5CRJ1 of 01/10/18, oreo 8.0). I'm french.
With proof of purchase, your carrier or samsung service will help you, that's it, WITH PROOF OF PURCHASE
neitsabes99 said:
Hello,
Following a crash, I had to do a factory reset in the recovery of my note 8.
Of course, at boot, he asks me the Google account ID. Sadly, I do not have them anymore (email address deleted since). I tried my old ID: it does not work ...
Will a flash of rom stock via odin reset the frp? Or should it go before by an "adb frp tool", then flash a "combination firmware", before reflash the rom stock?
I have already tried all methods of bypass frp before 10/10/18 (sms class 0, bluetooth headset, samsung keyboard settings...)
(I am in N950FXXS5CRJ1 of 01/10/18, oreo 8.0). I'm french.
Click to expand...
Click to collapse
You know when people come in here talking about needing to get the FRP security lock off and then going on to say their gmail account is magically gone or deleted it automatically makes us think the phone is stolen!! People don't just randomly delete their gmail account nor do they forget their password so easily! If it truly is your phone take it to the carrier I.E. "at&t, Verizon etc etc." Because they will be able to easily recover the phone for you quickly!!
neitsabes99 said:
Hello,
Following a crash, I had to do a factory reset in the recovery of my note 8.
Of course, at boot, he asks me the Google account ID. Sadly, I do not have them anymore (email address deleted since). I tried my old ID: it does not work ...
Will a flash of rom stock via odin reset the frp? Or should it go before by an "adb frp tool", then flash a "combination firmware", before reflash the rom stock?
I have already tried all methods of bypass frp before 10/10/18 (sms class 0, bluetooth headset, samsung keyboard settings...)
(I am in N950FXXS5CRJ1 of 01/10/18, oreo 8.0). I'm french.
Click to expand...
Click to collapse
Personally I don't buy it.
If you deleted your Google account, you would have been signed out across the board, you need to be signed in to a Google account for FRP to be enabled...
If you are a thief or a 'finders keepers' you will agree FRP is a great feature. Must suck holding this great phone and not be able to use it.
stonedpsycho said:
Personally I don't buy it.
If you deleted your Google account, you would have been signed out across the board, you need to be signed in to a Google account for FRP to be enabled...
If you are a thief or a 'finders keepers' you will agree FRP is a great feature. Must suck holding this great phone and not be able to use it.
Click to expand...
Click to collapse
Personally I think it's stolen just by the way he worded that and saying that the gmail account was deleted isn't sitting with me right because then the phone would literally nag the crap out of him saying stuff like the play store can't work, gmail can't work and most importantly as you said FRP can't work without the email.. I'm betting it's stolen.
One time, I went to my carrier service center to activate volte calls, while I was waiting for my turn, an old lady ahead of me explained to the employee her case, that her device was locked, that she had no idea what email or anything else, as her grandson was the one that took care af all those things, she only used the phone to make calls an send sms, the employee said that it was ok, all she needed to do was to provide a proof of purchase, or the contract, and an ID, that was it, she did, and problem quickly solved, so, anybody asking for some way to bypass frp, is obviously trying to unlock an illegal obtained device, period.
winol said:
One time, I went to my carrier service center to activate volte calls, while I was waiting for my turn, an old lady ahead of me explained to the employee her case, that her device was locked, that she had no idea what email or anything else, as her grandson was the one that took care af all those things, she only used the phone to make calls an send sms, the employee said that it was ok, all she needed to do was to provide a proof of purchase, or the contract, and an ID, that was it, she did, and problem quickly solved, so, anybody asking for some way to bypass frp, is obviously trying to unlock an illegal obtained device, period.
Click to expand...
Click to collapse
That's why I don't even try to help someone who comes along claiming that they magically forgot/lost their gmail account and password information. When he said he deleted the gmail account a while back the first thing that came to my mind was well without a gmail account you can't exactly do much with the phone because everything is going to be nagging you, Google, Play Store, Gmail, Google Services, maps and many other things and FRP can't lock without the gmail account so how could you possibly get FRP locked out.. You could by lying and stealing a phone and claiming it's yours..
Yeah, absolutely right
I certainly understand the views on going to a service center. But no. Not everyone with this problem is trying to cheat with a stolen phone. I just bought a very nice Note 8 (SM-N950U1) for $200 off eBay (from an individual with a 100% record) only to find it is FRP locked and I doubt she knew. Just did a factory reset and sell. So now I have to pay $50 at a service center and with the drive, it will take me about two hours. So some of us do have a legitimate reason to want to do a FRP unlock ourselves. Hopefully, the seller will rebate me the $50 so I don't have to send it back and start my long search for this model, in this condition for what i can afford all over again. Just say'in. Well glad I have XDA forums to let me know my position. - So thanks - Jim

Is It Possible To Bypass FRP on Galaxy Note 9 SM-960U running Android 9

Hi everyone.
First of all, apologies if this is a duplicate thread. I did try searching the forums before posting but couldn't seem to find the information I am looking for.
I have a Galaxy Note 9 (SM-960U on the Spectrum network in the USA, running Android 9) which use to belong to my step sister in law who has passed away. I purchased the phone off my in laws while they were wrapping up her affairs to help pay the device out of the contract it was under.
Before they gave me the phone they carried out a factory reset on the device. We are now trying to set the phone up for me but cannot get past the Factory Reset Protection, as we do not know the password to her Google account. (none of us knew about this security feature until after we tried setting up the phone).
So far we have tried:
* Trying all known or possibly known passwords to her Google account
* Attempting to reset the password on her Google account via PC so we can enter the new password on the phone when prompted
* Contacting Samsung Australia (the in laws moved to Australia to be closer to us) but apparently they can't assist as it's a US model.
* Contacting Samsung USA, who just pointed me to a Youtube video which didn't work
* Attempting to contact Google to see if we could get her account unlocked (we have her Death Certificate and a Stat Dec stating we own the phone), but they are near on impossible to get any help out of..... although we are still trying.
* Flashing the phone with the generic US firmware to see if that clears her account off the phone
*Multiple different How To and Youtube videos we've found online.
We have been working on this phone for weeks now and are running out of ideas. Has anyone successfully bypassed the FRP on this model or this version of Android that could assist?
Thanks to anyone who can help or point me in the right direction.
Cheers.
DeeMan2020 said:
Hi everyone.
First of all, apologies if this is a duplicate thread. I did try searching the forums before posting but couldn't seem to find the information I am looking for.
I have a Galaxy Note 9 (SM-960U on the Spectrum network in the USA, running Android 9) which use to belong to my step sister in law who has passed away. I purchased the phone off my in laws while they were wrapping up her affairs to help pay the device out of the contract it was under.
Before they gave me the phone they carried out a factory reset on the device. We are now trying to set the phone up for me but cannot get past the Factory Reset Protection, as we do not know the password to her Google account. (none of us knew about this security feature until after we tried setting up the phone).
So far we have tried:
* Trying all known or possibly known passwords to her Google account
* Attempting to reset the password on her Google account via PC so we can enter the new password on the phone when prompted
* Contacting Samsung Australia (the in laws moved to Australia to be closer to us) but apparently they can't assist as it's a US model.
* Contacting Samsung USA, who just pointed me to a Youtube video which didn't work
* Attempting to contact Google to see if we could get her account unlocked (we have her Death Certificate and a Stat Dec stating we own the phone), but they are near on impossible to get any help out of..... although we are still trying.
* Flashing the phone with the generic US firmware to see if that clears her account off the phone
*Multiple different How To and Youtube videos we've found online.
We have been working on this phone for weeks now and are running out of ideas. Has anyone successfully bypassed the FRP on this model or this version of Android that could assist?
Thanks to anyone who can help or point me in the right direction.
Cheers.
Click to expand...
Click to collapse
First of all, I am sorry for your loss.
Discussions about bypassing FRP are not allowed on XDA as the information could be used by people who buy stolen phones and then remove FRP to re-sell them at a higher price.
Google Account password reset should be fairly easy if a phone number was linked to the account, as that will send a text to the phone number and allow you to reset the password.
However, if that doesn't work, Samsung should be able to remove it, if you provide them with the necessary documentation (Purchase receipt, death certificate etc). Although this will be tricky seeing as though you are in Australia and it is a US variant device.

Sold Device - Share PIN?

Possibly a random one...
I water damaged my first Pixel 5 and managed to sell it on eBay. Transaction was fine, money received and now in my bank account.
Prior to selling, I erased the device via Find my Phone and removed the device from my Google account - there is now zero trace of it anywhere (that I can see) within my Google.
The person who purchased the Pixel has now repaired it but says, when they turn it on, it asks for the _device_ PIN... is it safe to share it with them?
I cannot think of anything they could do with the PIN other than turn the Pixel fully on... they cannot access my Google account nor any personal data as that has been erased...
I may be overthinking.. thoughts?
Cheers!
yrreP said:
Possibly a random one...
I water damaged my first Pixel 5 and managed to sell it on eBay. Transaction was fine, money received and now in my bank account.
Prior to selling, I erased the device via Find my Phone and removed the device from my Google account - there is now zero trace of it anywhere (that I can see) within my Google.
The person who purchased the Pixel has now repaired it but says, when they turn it on, it asks for the _device_ PIN... is it safe to share it with them?
I cannot think of anything they could do with the PIN other than turn the Pixel fully on... they cannot access my Google account nor any personal data as that has been erased...
I may be overthinking.. thoughts?
Cheers!
Click to expand...
Click to collapse
Tell him to boot into recovery and do a factory reset. That will also delete your password and there is no risk for you, that some data of yours is still on the phone.
User699 said:
Tell him to boot into recovery and do a factory reset. That will also delete your password and there is no risk for you, that some data of yours is still on the phone.
Click to expand...
Click to collapse
All sorted, thank you for your input. Cheers.

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