Today I received a Nexus 6 which I bought off Ebay and when I tried to log in, I was disallowed due to factory reset protection.
I contacted the seller and he kindly gave me his google account details however, he also informed me that he had changed his password whilst the phone was in transit.
I am in possession of both the old and new password but neither of them will log me in.
Subsequently, the seller informed me that there had been a new login from this device relating to the time that I was trying both the passwords despite the device not logging me in successfully.
What is our way forward as I am reluctant to return the phone as it was a bargain.
Any advice as to the correct procedure would be much appreciated.
Something is fishy here. You shouldn't have to do anything, and him providing you his password(s) is unsecure and stupid.
All he has to do is:
1)Login to his Google account on the website https://myaccount.google.com
2)Go to Device Activity & Notications (Under the Sign-In & Security section)
3)Click on review devices
4)Remove the device from his account
Boom, the phone is removed from Google's re-activation lock or whatever you want to call it. It might take up to 72 hours for the device to be re-eligible for activation without signing into his Google account.
This was apparently done before he posted the device however, the google account was not removed from the device itself.
There is a 72 hour wait from when he changed the password before it will be recognized by the device. Wait that amount of time and log in with the new password and then go in and remove the account.
Related
So the way I understand it the Nook Color is associated with your credit card number, before you flash a restore you need to have had your device registered with your B&N account which needs a CC number or you run into what I went though below
I just spent 20 hours or so the last few days trying to get my NC working after a CWR clustermess ( you don't want to know) 3 times different times I flashed it to nook-complete-restore-1.0.1 and would go though the registration of the device and after wifi setup and email registration setup, I would get a error page that says
"Sorry were having trouble setting up your NC shut down and try again. If problem persists call support at"
Thinking I still has messed up and broken warranty and I could fix it though these incredible forums I didn't call support until the 3rd time I flashed the restore image. I noticed a error code in the bottom left hand screen that said DAD1202 so I search here and came up with this post
http://forum.xda-developers.com/showthread.php?t=876482
I call support after reading that post the guy ask some questions name, login email, how did i mess it up, wanted serial # and then reset my account, he was emphatic that I register my CC number though B&N site before I factory restore again which I had not done when I 1st got the device
So the B&N server associated your device with your credit card and email login
EDIT On the B&N account settings in digital management - my nook, you can deactivate your account
Question/Warning
What happens when you buy a used device thats associated with the previous owners credit card info and if you buy a used one will they help you reset the account
Also make sure you disassociate your device or account when you sell it
I just went through all of this.
I bought my Nook Color rooted off the internet last May. It's a great device but I never got around to doing much with it and was preparing to give it to a college student for school.
I unrooted and cleared the device. I wanted to make sure everything took and it was good to go so I tried to register the device. I got the DAD1202 error, "Sorry...." I was worried that I had not unrooted or cleared the device properly. I called Barnes & Noble and determined that the Nook was still registered to the previous owner.
I was very fortunate that I was able to contact the seller and they provided me with enough information (email address and billing address) that Barnes & Noble de-registered the device over the phone. PHEW!
I'm am so glad it worked out. But a word of advice. If you are purchasing a 2nd hand Nook, make absolutely sure that the seller has de-registered the device from Barnes & Noble. Otherwise the information is on their servers and you will not be able to register the device under a new account.
Okay, starting from the beginning.
I bought a slightly used Nexus 6 in excellent shape. When it arrived, I was able to set it up once (with my account, a Google Apps for Business account using my own domain); I set it up temporarily wifi only, waiting to plug in the SIM. After setting it up, I got prompted to upgrade from 5.1.1 to Marshmallow, which I did.
I'm beginning to enjoy the phone, and I look at the Marshmallow version. MRA58K. So, I find that MR58R is out and I decide to upgrade, following the instructions to flash stock recovery. So far, so good. I begin the fastboot process, and it is writing all the files, when it reports it cannot flash the bootloader, it is locked. I missed this part of the step because I was distracted by other events going on in my house, and instead of rebooting the phone at this point to try and unlock the bootloader, I go into recovery mode and tell it to wipe the phone.
The phone wipes, and boots back up as if normal. That is, until I get to the spot where I need to sign in with my Google account. I try signing in with mine, and I can't - I'm told I need the owner account. Great. So I contact the seller, who is a decent enough guy, who trusts me enough to give me temporary access to his account, in the event that's the problem. I can't get in with his account either. Note for my account, I have not reset the password in a long time, and from what the phone seller told me, he has not with is either ( I'm aware of the 72 hour delay if you do).
The phone shows up as a device in my Google Apps for Business account, but I cannot contact it in any way from there. I've tried "fastboot oem unlock" from the SDK tools, but it fails. I can't get past the prompt asking me to log in. Any one who can offer some help here, I'd really appreciate it; if I can get in just once, I know I can fix anything else. I just don't know how.
Additional note - I did manage to remove the phone from the previous user's Android Device Manager, as I have the account credentials. This, however, has not resolved my issue.
I don't get it --I was able to register the phone with my account the first time I set it up. I'm not sure why it doesn't let me sign in with that account now. I had the phone operational for twelve hours before flashing, so I'd think the link between my Google account and it would be just fine.
I just spoke with Google Store support:
Apparently (according to them), regardless of whether you reset your Google account password or not, factory-resetting the phone means the 72-hour wait period until you can get back in begins unless you have removed your Google account from the phone (and/or with Android Device Manager) prior to the factory reset. This was contrary to my understanding of this only happening if you changed the password shortly before resetting the phone.
I guess I'll find out in about two and a half days; I'll update this thread then.
Hi guys,
I've just bought a second 8" 2016 model from ebay, unfortunately it had the google device protection enabled asking for the last used account login.
Instantly I thought the device was stolen but the seller has been very helpful and shown me the original receipt to prove he bought it.
He changed his password so that he could share his details with me and now it won't let us login to the device at all, it keeps saying use an account that has been used before on the device.
Does this mean that we're now in the 72 hour lock-down period because he changed his password, or is this a more serious problem?
I've tried a couple of the tricks to bypass this lock but neither of them work, I presume this has been fixed in android 6. e.g. the OTG workaround.
I'd appreciate any reassurance you can provide?
Cheers,
Andy
I made the mistake of loaning my old Nexus 6 to someone when they were out a phone. They slapped a pin on it and are really unhelpful in verifying it. It's been awhile so they don't remember the pin.
I've managed to get them to give me info for one of those their accounts but it didn't work at all. Feels like I'm just caught in a loop with it where it lets me log in and then tells me I need to use a different account. Now it's saying I need to wait 24 hours due to a recent password change. Is there anyway I can just bypass this? I formatted userdata in fastboot but nothing. I'm just about to toss it in the garbage, it's not worth the few bucks I'll get on ebay.
You are dealing with Factory Reset Protection (FRP) which started with Android 5.1. After a factory reset, Google requires the user to verify they're the owner of the device logging into the last Google account on the phone. Additionally, if the password to this account is changed after the device was reset but before logging into the device during setup, you have to wait before you can use that account on the device.
I suggest you search for FRP bypass for whatever ROM and bootloader version you are on. Whatever you do, do not revert to a 5.1 bootloader version as that will probably brick you device.
Let me also point out that before resetting a device, it is best to remove all Google accounts from it.
Possibly a random one...
I water damaged my first Pixel 5 and managed to sell it on eBay. Transaction was fine, money received and now in my bank account.
Prior to selling, I erased the device via Find my Phone and removed the device from my Google account - there is now zero trace of it anywhere (that I can see) within my Google.
The person who purchased the Pixel has now repaired it but says, when they turn it on, it asks for the _device_ PIN... is it safe to share it with them?
I cannot think of anything they could do with the PIN other than turn the Pixel fully on... they cannot access my Google account nor any personal data as that has been erased...
I may be overthinking.. thoughts?
Cheers!
yrreP said:
Possibly a random one...
I water damaged my first Pixel 5 and managed to sell it on eBay. Transaction was fine, money received and now in my bank account.
Prior to selling, I erased the device via Find my Phone and removed the device from my Google account - there is now zero trace of it anywhere (that I can see) within my Google.
The person who purchased the Pixel has now repaired it but says, when they turn it on, it asks for the _device_ PIN... is it safe to share it with them?
I cannot think of anything they could do with the PIN other than turn the Pixel fully on... they cannot access my Google account nor any personal data as that has been erased...
I may be overthinking.. thoughts?
Cheers!
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Tell him to boot into recovery and do a factory reset. That will also delete your password and there is no risk for you, that some data of yours is still on the phone.
User699 said:
Tell him to boot into recovery and do a factory reset. That will also delete your password and there is no risk for you, that some data of yours is still on the phone.
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Click to collapse
All sorted, thank you for your input. Cheers.