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Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
Video of problem: http://www.youtube.com/watch?v=HAAWDwPVYmk
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No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
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AETAaAS said:
Hi all, I'm wondering if anyone else has had this problem with the Note? I've seen it reported for other phones but in the Note forum, most complaints about the screen are about colour reproduction. It is extremely frustrating and I was hoping someone had any idea? I had already done a factory reset, took it to the Carphone Warehouse (the authorized Samsung service center near where I live) and they reflashed it with a Polish firmware, and it still has the problem.
I cant post links, but you can add this onto the end of Youtube...
/watch?v=HAAWDwPVYmk
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Click to collapse
Having similar problem.
On mine, the issue is intermittent. Luckily I can now reproduce the problem by pressing the top side of the phone corner here and there and screen jitters/scrolls down/un responsive.
Same problem on mine...
I'm experiencing the same issue on mine as well, but only intermittently. I noticed it happens after I've been using the Note for a while and when it gets warm. I don't know if it's heat related. I still have to do more testing, but it seems like the problem immediately goes away when I plug it into the charger.
Thanks for posting the video, now I know there's a built in utility for testing the LCD
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Ghost Touch Issue
AETAaAS said:
No problem. IIRC, *#0*# is the standard Samsung screen test code. (Personally I only tested this code on the Note and my SGS, which I used to film the video). I had also noticed that it usually happened after a bit of running (I ran an intensive flash video for 5-6 minutes). But then it started to happen just after I turned it on in the morning even when the phone was cold.
If this problem is really bothering you, I recommend you go straight to Samsung. The service I got here in the UK has been great so far. I sent it in and 2 days later, they told me they had replaced the screen and were testing it. If all goes well, I should have it back early next week. The phone number for the UK is 0330 7267864 if anyone is interested.
Click to expand...
Click to collapse
I wish I could send it back somewhere. I'm in the US, and the Note was a gift from a relative in the Philippines, who bought it from an importer. It looks like it was originally meant for Germany, so Samsung USA doesn't want to repair it, even when I offered to pay. Same response from Samsung UK.
The problem seems to be more apparent now with ICS (stock). Just like before, the problem crops up after some use when the phone and/or battery gets warm. Oddly enough, the problem immediately GOES AWAY as soon as I plug it into the charger.
temp fixes?
Anyone come up with a work around to this.
I made a portable charger at first, but now it dose it when its plugged too
maybe disable finger touches and just use the spen?
I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the poll and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.
ffp. said:
I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the pool and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.
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Click to collapse
Pool? I think you mean "poll"
My 6902 is completely screwed. At first I used a screen protector and the problem wasn't too bad. Then I removed it when I took the phone in to get another issue fixed and soon after that the problem got very bad. I was traveling so couldn't go back to the service center. Now it's a bit better, randomly works and randomly doesn't. When I was home in cold weather though it seemed a lot worse than it is now that I'm back in India where it's warm. Not sure if temperature is a factor, or could be conscience. But a few weeks ago it was so bad you couldn't type even a two letter word using Swype.
Also, I now have a part of my screen in the form of a horizontal line where touch doesn't work at all. No single touch and no drag. Completely dead. Taking it to the service center soon.
You should vote on the first option, then
Guys, check my post "News from whats is causing touch screen problem" to see if is your case!
ghostman2 said:
Guys, check my post "News from whats is causing touch screen problem" to see if is your case!
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Click to collapse
It's not.
I got problem unlocking with patterns, scrolling pages and when I play some games after few minutes it stop working so I voted the first option. My phone is back to Sony, I hope they know what to do and at last it's Made in China.
Please, post if you use case and screen protections too. This could help understanding the problem.
Additional data : Z1 is being handled in a leather case, back and screen protector removed ( not the one with the logo, the plastic ones that makes your camera blurry )
Touchscreen problem seen in the game Alien Shooter, after some playing, the touch screen becomes less and less responsive ( i tap a button to shoot and use some onscreen joystick to move ) - both become unresponsive/less responsive as you play and the phone gathers some heat ( you can feel the touchscreen becoming hotter )
i have a simple tpu case, i had a bit of problem when playing all touch-based games (not ones with gyro like asphalt).
ever since i got the case it's better, i have the ASF and nillkin matte screen protector
ffp. said:
Please, post if you use case and screen protections too. This could help understanding the problem.
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Click to collapse
I did not use any case just a chip screen protector. Anyway on a good healthy touch screen the screen protector should not influence the touch screen respond.
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
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Click to collapse
For me the warranty worked perfectly, i changed the phone 3 times until get a working one, i called Sony, discribed my problem and they changed for me, only 2 days for the change. BUT i recorded the problem and sent to them, so they accept the change.
Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
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Click to collapse
Same here. I sent my phone back last week to the store where I bought it 2 months ago. They will send the phone to Sony Center but the time for repair or replace the device will not be 2 or 3 days but from 2 weeks to no eta. When the phone will come back to the store they will send the phone to me. I will post if the problem persist or not.
The problem is if they return a phone with the same problem.
ffp. said:
The problem is if they return a phone with the same problem.
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Click to collapse
They should be aware about this issue even on the new device so at this time they probably will check that but if they return a phone with the same problem, I will send it back again like many did. Someone had to replace the phone 3 times and I will do the same.
IYeah, you will be a long time without your phone though. I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?
ffp. said:
IYeah, you will be a long time without your phone though.
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What I can do, I want a fully working Z1, I paid for it.
ffp. said:
I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?
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I was able to reproduce the problem in many ways, Touch Screen Test, Opening the phone with Patterns, Scrolling Pages or with Launcher instead of switch the page it was opening the applications and at last when I was gaming at one point the touch stopped working and I had to wait, so this made my mind to send it back. On daily use was all ok but in some circumstances was frustrating.
i had the problem with cm11. and when I retored to stock then the problem was gone:S
I'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?
ffp said:
'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?
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For me after the 3rd change is working now, here is what i did: i recorded the error and send it togheter with the phone. They saw the video and changed imediately.
Sent from my C6943 using xda app-developers app
Did youu made the method to reproduce and it didn't failed? For how long do you have the 3rd phone?
Recieved my mi5 yesterday and used it for about 15-20 minutes (just playing around with MIUI), turned the screen on and off multiple times but suddenly the screen wouldn't turn back on I rebooted the phone (hold power button) but nothing happend when turning it back on.
the capacative buttons and charging LED works as well as volume up and down (I can hear the volume change sound). After about 4 hours it suddenly worked again and I thought it was fixed (it was not), I booted into fastboot and unlocked my device but when I try to turn it back on the screen was dark again, and after several hours it still doesn't work.
There are other people with the same problems but I don't think anyone has been able to fix it.
Has anyone else encountered this? If so, did you fix it? I thought I'd should mention it anyway.
same problem..no FIX !!
Few months ago I also received a 32gb device and had exactly the same issues you mentioned. First with MIUI and locked bootloader, then unlocked and tried 3 different Rom's, MIUI 7, 8 and Lineage OS. No difference.
IMHO a common hardware issue on some devices, mine has a LGD Display. Meanwhile I got another one, which is working fine, but have this faulty one still here, for spare parts right now
Would help if someone could state whether this issue is screen or motherboard related, so I could maybe replace parts and use or sell.
Sometimes it went completely off, no capacitive buttons, no volume sound, no reboot possible. But battery not empty. Had to disconnect battery or wait one night until it would respond again.
Also observed less black screens in warm surroundings, had more problems being outside in winter.
yesterday my mi5 died with this problem...
hope the warranty over tradingshenzhen works fine...
WahZooKey said:
Few months ago I also received a 32gb device and had exactly the same issues you mentioned. First with MIUI and locked bootloader, then unlocked and tried 3 different Rom's, MIUI 7, 8 and Lineage OS. No difference.
IMHO a common hardware issue on some devices, mine has a LGD Display. Meanwhile I got another one, which is working fine, but have this faulty one still here, for spare parts right now
Would help if someone could state whether this issue is screen or motherboard related, so I could maybe replace parts and use or sell.
Sometimes it went completely off, no capacitive buttons, no volume sound, no reboot possible. But battery not empty. Had to disconnect battery or wait one night until it would respond again.
Also observed less black screens in warm surroundings, had more problems being outside in winter.
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Click to collapse
Want to share following with people who experienced also blackscreen issues with Mi5:
lately needed an identical Mi5 device to recover some apps from another device and decided to try with this "damaged" one from last year. Fastboot flashed Miui9, then wiped, installed latest TWRP and LineageOS 15.1. Did my backup/recover tasks. Then I just kept using the phone, because I was curious how long it takes until the blackscreen issues would appear but they didn't.
Device is working without any screen issues now since a week or so Seems like new firmware has fixed something, at least for my device.
I am having touch screen issues with the phone after some time of it sitting in place,its becoming super unresponsive and i have to restart the phone,i have tried flashing xiaomi eu,china dev latest,but i was having the issues even with latest xiaomi eu.
vlatko98 said:
I am having touch screen issues with the phone after some time of it sitting in place,its becoming super unresponsive and i have to restart the phone,i have tried flashing xiaomi eu,china dev latest,but i was having the issues even with latest xiaomi eu.
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Click to collapse
Same here, since then my 1 week brand new MI 5 is used as a paper blocker...
vlatko98 said:
I am having touch screen issues with the phone after some time of it sitting in place,its becoming super unresponsive and i have to restart the phone,i have tried flashing xiaomi eu,china dev latest,but i was having the issues even with latest xiaomi eu.
Click to expand...
Click to collapse
same here, i tried almost every ROMs from Android 6 (CM/MIUI/ASOP) to Android 7.xx (MIUI China, and RR...)
The touch screen will suddenly have no response until i force rebooting the phone.
However, it seems hardware-related issue, i had found the touch not work while entering TWRP (the ROM is not loaded yet).
Next step, i will try to teardown it and re-assemble to see the method works or not.
mingjongjou said:
same here, i tried almost every ROMs from Android 6 (CM/MIUI/ASOP) to Android 7.xx (MIUI China, and RR...)
The touch screen will suddenly have no response until i force rebooting the phone.
However, it seems hardware-related issue, i had found the touch not work while entering TWRP (the ROM is not loaded yet).
Next step, i will try to teardown it and re-assemble to see the method works or not.
Click to expand...
Click to collapse
hi, i tried to teardown my phone and re-connect all connectors, but the touch screen will still be no response after a while.
does anyone have any other idea?
Its probably hardware problem, as i don't stay long enough in recovery to notice the issue or unable to notice it because all you do is press and not a lot of swipes, and another problem is that its almost impossible to buy a new original oem screen,all those sellers on aliexpress claiming to sell new screens in reality just sell a refurbished screen with very low quality, it looks like the old saying "if its made in china its
sh*it" is true, yes most phones are Chinese but they are older companies, better engineering, more experienced, yes issues like this also happen with them but a lot rarer, but here it looks like 10%off all sold phones have problem, some same as ours some worst, and i was typing this for so long, i try to type one letter, another one is pressed or none at all ?
Have you tried flashing Stock ROM ? If you don't then please give try.
earlier versions of TWRP had this issue but only in TWRP. Now it's fixed. And some devices doesn't support such custom kernel and causes problem with nav button.
So first flash thw stock rom and see if the problem exist or not.
rhrokib said:
Have you tried flashing Stock ROM ? If you don't then please give try.
earlier versions of TWRP had this issue but only in TWRP. Now it's fixed. And some devices doesn't support such custom kernel and causes problem with nav button.
So first flash thw stock rom and see if the problem exist or not.
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Click to collapse
I am currently on stock global beta firmware and still facing the same issue, no root not costume recovery and still facing the same issue, now i almost sure that its a hardware problem, like many other users that face it ?
Okay you can post this one to MIUI forum. Try submitting an issue there. Hope you'd get some solution.
I don't think there is another solution other than changing the screen, but thanks anyway
i thing this is the hardware issue, anybody can detect the problem?
CristalClear said:
i thing this is the hardware issue, anybody can detect the problem?
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Click to collapse
While the touch screen lose response, you can press middle part of mi5 (i.e. the connector) vigorously without shutdown the phone. And then, you can find the touch screen will work again. Therefore, in my case, that indeed a hardware issue.
FYR
mingjongjou said:
While the touch screen lose response, you can press middle part of mi5 (i.e. the connector) vigorously without shutdown the phone. And then, you can find the touch screen will work again. Therefore, in my case, that indeed a hardware issue.
FYR
Click to expand...
Click to collapse
Can you explain this better? I have the same issue, if there's a way to fix it without reboot I want to try it, but I don't understand where/what I should "vigorously press"...
For your reference.
I had touchscreen problem at the beginning when I received it from Gearbest in 2016. It would take much time to send it back and forth so I decided to flash it with a newer Global stable rom (I think I was Miui7) by myself; after that, the problem was 95% gone, (it still happened sometimes but not severe). Lately, I cable updated it to Miui 9 Global Stable and the problem was back and severe.
I TWRP installed Miui 9 Global developer Rom - not working
TWRP LineageOS 14.1 - not working
There are no points to use LineageOS 14.1 if the touchscreen problem is still there.
So I TWRP cleared data and cable-installed Miui 9 developer Rom, and The problem is completely GONE!!!!
Maybe you could try some of the steps above.
I also change my charger from 2V to 1V output after installing, and only charge it from the wall socket. (I used to charge from the extension ones more)
I only installed necessary apps at the beginning then gradually add more.
Hope that would help!!
Hello. Since few weeks I have extreme problem with ghost touch issue on Just top of the screen where the notifications are. I've turned on the programist options in order to see where it happens.
It looks like multiple ghost touch on the top edge on hole width. Sometimes the area respond to my touch, but most of the Time does not.
Happens random, case or screen protector is not the problem, tried all the options.
I have found some solutions from pocophone, but neither of them works.
Disabling gestures, miui optimalization, screenshot gestures, non.
Tried factory reset, updating to miui 11, nothing improved. After factory reset no problem for 1 day, not sure if there is a correlation.
I Will try to record the problem when it Will happen again.
Do you have any advice? I have warranty but at this moment would like to try all avaible solutions. Thanks in advance.
EDIT
Here is my video how it looks
https://photos.app.goo.gl/qnSkPZ6UwYVqsYY88
ooooh man, finally someone with the same problem, and cant find why its happening
it happens randomly, but when its happening the only way i can stop it is tighting it as if choking it. i dont want to send it to warranty.....
Well I am going to send it to warranty next week. I dont like the fact that I Will he without the Phone for a month, but hope they Will change the screen and it Will be fine.
My first xiaomi, always had Samsung and everything was alright. Phone in overal is great but I am very disappointed with this issue.
mist813 said:
Well I am going to send it to warranty next week. I dont like the fact that I Will he without the Phone for a month, but hope they Will change the screen and it Will be fine.
My first xiaomi, always had Samsung and everything was alright. Phone in overal is great but I am very disappointed with this issue.
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Click to collapse
Im the same, just noticed, after 2 days without issues that i was recording a telegram audio and it happend, idk its kinda clueless always
Man, definetly it has something to do with software, just a few moments before posting this i had the issue and it didnt want to leave so i had to restart the phone, first time this way.
Guys I found out what's causing the issue!!! It's not software or hardware. If you have the original Xiaomi case that comes with the phone it causes the ghost touches! I tried removing it 2 times and each time I put it on I experience the ghost touches and each time I remove it they stop for 1+ day which means that the case is causing them. My guess is that tiny particles are stuck between the case and the phone making it do this.
had this on my previous phone, had to rma it
Shpagata said:
Guys I found out what's causing the issue!!! It's not software or hardware. If you have the original Xiaomi case that comes with the phone it causes the ghost touches! I tried removing it 2 times and each time I put it on I experience the ghost touches and each time I remove it they stop for 1+ day which means that the case is causing them. My guess is that tiny particles are stuck between the case and the phone making it do this.
Click to expand...
Click to collapse
Just found i had a spigen clear case(bulky) and since i got back to Xiaomi's case it is happening a lot less than before.
My problem happens even without the case, and I used Nillkin Nature. Phone is in service currently. When it gets back I will tell you
Lol, how can this be? I believe you, though.
But oem case doesn't even touch the screen properly.
Sent from my Mi 9T Pro using Tapatalk
Phone sent to Service. After two weeks it is coming back to me with replaced screen. In about two days I will check if everything is fine.
Im waiting for what u have to say man, cuz i tried to rma it but they have it under review since last friday and today its being so ****ing annoyng that i want to broke the phone man
After screen replacement everything is Perfect ?
mist813 said:
After screen replacement everything is Perfect
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Click to collapse
Yesterday and today have been terrible, ill be sending the phone on monday, ty man, hope it will not happen again
mist813 said:
My problem happens even without the case, and I used Nillkin Nature. Phone is in service currently. When it gets back I will tell you
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Click to collapse
Any update on your phone? Touchscreen problem solved?
Problem arrive when using 3 finger swipe for screenshoot. there is solution on net about this problem, instead 3 finger swipe just use power buton and vo- for screen shoot
Ho boy, Looks like this is a common issue, I thought it's just me and I had to live with it with this ghost touch, Particularly when dragging the notification screen and clicking on the settings it won't respond had to do multiple times. S/W update, reset nothing helped. Last week one genius broke my screen and I had to spend and replace it. After replacing the screen I'm not noticing this issue anymore.
slavke1976 said:
Problem arrive when using 3 finger swipe for screenshoot. there is solution on net about this problem, instead 3 finger swipe just use power buton and vo- for screen shoot
Click to expand...
Click to collapse
As I wrote, tried everything, also disabling screenshot gesture. Problem is hardware, after warranty screen replacement everything is working fine.
At first also had problem with dragging down notifications bar, screen was not responding. Then I turn on touch location in developer options and saw that there is ghost touch in that part. Day after Day it became more disturbing to the point I could not use the Phone.
You can buy whole screen on Aliexpress and change it by yourself if You dont have warranty.
I hope Xiaomi fixes this for those affected. The Redmi 5 Plus had widespread problems with the touchscreen which is why I bought the Mi9T Pro. Not had this myself but I'll be fuming if it ever happens to my Mi9T Pro.
I've still got the Redmi 5 Plus and it's been pretty horrific - the issues started whilst it was in the warranty period and then continued/worsened from there on out. I could kick myself for not getting it serviced in-warranty. Xiaomi essentially sold a lot of people faulty devices; many complain of ghost touching / non-responsive behaviour over on the R5P XDA sub-forum like it's a ROM bug.
I'm also facing this issue of phantom touch or ghost touch.
It's really annoying. I guess screen replacement is the only solution as I've tried almost all options mentioned in various internet sources.
Xiaomi sucks..!