Hi all just wanted to know if anyone has heard of this happening before. I got the XZ on the day of release and yesterday when I took it off charge i noticed a crack in the LCD. The phone has no physical damage whatsoever, no cracked glass or chip or anything, its in new condition. I'm particularly careful with my phone and do not recall it ever being dropped or misused. Any advice?
Sorry i am unallowed to post a link so i have attached a photo
tinypic.com/view.php?pic=2a9v2w7&s=6
Thanks
Never heard of an cracked LCD on the XZ ? but mine and some other people having a spontaneously cracked glass. Als got the XZ on the day of release (Netherlands) So welcome to the club. Feel sorry for you too. Lets get united to get our point at SONY.
facebook - XperiaZScreenIssueCommunity - hope this helps ones there are a lot of participants evolved to make a statement.
mine just cracked now , just like that very wierd
and at the same place actually , gonna take it to service center tomorrow hope they dont charge a fortune for it..
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
anirudhks said:
just returning from service center defnitely not happy , for a small crack caused by heat they are saying I need to pay 650$ to replace screen , very shocking and unreasonable. I have escalated to the SONY customer support and they should contact me back today or monday.. guys anyone else had this problem ?
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Click to collapse
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
xperiaHB said:
Took 3 weeks but Sony did fix it, i mentioned several times the phone was subject to no physical damage, tbh i didnt have to put up much of a fight it just took a lifetime to get my phone back. Its like brand new again.
Hope you get yours sorted.
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Click to collapse
thanks buddy thats defnitely reassuring my belif in sony hope they do it to me as well.... will keep you posted
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app
I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
Click to expand...
Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
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Click to collapse
Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
Click to expand...
Click to collapse
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
Click to expand...
Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks
In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.
LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.
kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
Click to expand...
Click to collapse
In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.
The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app
BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
Click to expand...
Click to collapse
This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
ananthvinay said:
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
Click to expand...
Click to collapse
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Warranty void since SONY says ports were not closed properly...
Revontheus said:
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Click to expand...
Click to collapse
I never rooted my phone, not that tech savy,
Simple, I wanted a phone which could take videos in water, i had ensured that ports are closed with ultra care and then took videos of my kids in water, that's what I bought the phone for, otherwise there are better options like Apple etc, and the swimming pool is a fresh water pool. Water entered the phone and showed the indicators in the ports ' red'. SONY says that ports were not closed(which is not true). I have been reading posts where there are many people who faced similar issue and warranty was not honored by SONY. Not sure how to solve this issue.
Despite the z3 compact and sony's claims of it being waterproof, I would not test sony's claims. I love my z3 compact and IF I was to take video's underwater, I'd still invest in a waterproof case just to ensure that the integrity of the phone and sony's warranty. So upon reading the Original posters thread, There is no way I'd take this phone underwater now, especially if sony refuses to honor their warranty.
Taking videos underwater works for me though. I used it in the pool for over an hour. I guess you're just unlucky :/ i also wash it every now and then
Sent from my D5833 using XDA Free mobile app