I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
ananthvinay said:
I feel I am a Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used
Not sure if posting here will help me at all, however I am doing it.
Issue1:
First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.
The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.
I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.
However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.
Issue 2:
I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))
Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.
Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.
Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.
I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.
I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.
I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.
I am not hopeful of SONY anymore until you resolve this issue .
Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.
Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.
This experience makes me feel those days have gone where SONY had good products and service.
I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.
Did anybody face similar issues? if yes how did you get it right within warranty?
Click to expand...
Click to collapse
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Warranty void since SONY says ports were not closed properly...
Revontheus said:
I never did dip any of my Xperia's in the water despite owning the Z1 Compact and Z3 Compact but the best option would be to bring it to the nearest Sony Service center, being here in XDA I can only assume you already rooted your phone and probably unlocked the bootloader which already voids the warranty.
Click to expand...
Click to collapse
I never rooted my phone, not that tech savy,
Simple, I wanted a phone which could take videos in water, i had ensured that ports are closed with ultra care and then took videos of my kids in water, that's what I bought the phone for, otherwise there are better options like Apple etc, and the swimming pool is a fresh water pool. Water entered the phone and showed the indicators in the ports ' red'. SONY says that ports were not closed(which is not true). I have been reading posts where there are many people who faced similar issue and warranty was not honored by SONY. Not sure how to solve this issue.
Despite the z3 compact and sony's claims of it being waterproof, I would not test sony's claims. I love my z3 compact and IF I was to take video's underwater, I'd still invest in a waterproof case just to ensure that the integrity of the phone and sony's warranty. So upon reading the Original posters thread, There is no way I'd take this phone underwater now, especially if sony refuses to honor their warranty.
Taking videos underwater works for me though. I used it in the pool for over an hour. I guess you're just unlucky :/ i also wash it every now and then
Sent from my D5833 using XDA Free mobile app
Related
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre, he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.
KAUSTAVBOSE said:
I have to complain about the loss in faith I have had in this company I once trusted, considered reliable. I own a Sony Television, a PS3, Music System, POS Camera and now a Smartphone, the Xperia ZR. But the business policy and Service to Consumers have changed over the years, and this has caused a great emotional and economic distress to me.
I had bought an XPERIA ZR(C5502) on the 11th of September, 2013. After a month of use, suddenly the screen of the phone would not turn on. Other functions were working perfectly as far as my knowledge goes, (i.e. camera button, volume keys etc). A few days ago, it stopped booting altogether.
On contacting the Sony Service centre, he informed me that I have done water damage to my phone, and therefore void my warranty. I repeatedly asked him to open(unscrew) the phone and check for any damages, but he told me that he wont open it, because some litmus paper inside the phone had turned red, indicating water damage. I persistently said that the phone has undergone no water damage, and is not turning on, so to please check for any damage inside and fix it as it was just a month old and was under warranty. I repeatedly told him that I have not brought the phone under water contact in any manner, to which he replied that then it was my fault during purchase, that I didnt check the water indicator strip, thereby asserting that I AS A CONSUMER AM NOT ASSURED A DEFECT FREE PIECE UPON PURCHASE. WHY DIDNT YOU PUT A CLAUSE FOR THE CONSUMER, THAT "PLEASE CHECK THE WATER INDICATOR UPON PURCHASE" ? THAT INDICATOR HAS BEEN RED AS FAR AS I KNOW.
ADDITIONALLY, THIS PHONE IS IDENTIFIED AS "WATERPROOF" BY SONY. But he said I had to pay 80% of the phone's actual cost, to get a replacement, and he will NOT REPAIR IT UNDER WARRANTY. ALSO, HE ADDED, THAT HE WILL ONLY OPEN IT TO INSPECT IF HE GETS A SPECIAL EMAIL FROM SONY INDIA AUTHORITIES, INSTRUCTING HIM TO DO SO.
Click to expand...
Click to collapse
Where is that litmus paper. Could please point it out.
Just below the battery, at the bottom end
motodude said:
Where is that litmus paper. Could please point it out.
Click to expand...
Click to collapse
Its placed right below the battery, on the bottom right corner, underneath the nudge with which you pull out the battery.
maybe you got a lemon.
maybe the phone did get water damaged without you knowing it.
maybe... I don't know.
one thing i know is that, you're disappointed. (granted, i'd be too)
what i wonder is that, why don't you take it back where you bought it and argue with the seller?
i don't know the general level of customer services in india, but maybe it's more of the norm than the exception?
what i suggest is, venting your frustration with oversensational words and write in caps just make you look STUPID.
just my 2 cents.
Check your inbox.
Sent from my C5503 using Tapatalk now Free
nostupidthing said:
maybe you got a lemon.
maybe the phone did get water damaged without you knowing it.
maybe... I don't know.
one thing i know is that, you're disappointed. (granted, i'd be too)
what i wonder is that, why don't you take it back where you bought it and argue with the seller?
i don't know the general level of customer services in India, but maybe it's more of the norm than the exception?
what i suggest is, venting your frustration with oversensational words and write in caps just make you look STUPID.
just my 2 cents.
Click to expand...
Click to collapse
Just asking, which country are you from, mate ?
Because in mine, we do not have carrier subsidized phones, and the average earning capacity of a person my age makes this a very expensive purchase (costs me more than my monthly pay, in fact). AND YES, IF YOU LOSE AND ENTIRE MONTHS SALARY INTO SMOKE, YOU'LL BE WRITING IN CAPS TOO.
And, coming back to the general idea of human emotion. If a person loses something, has something stolen, which they deem valuable, it IS human nature to VENT, even if its just on the spur of the moment. But that hardly constitutes in becoming what you just said, i.e. STUPID.
Plus, the services in India are pathetic for Sony. They arent even AUTHORISED to pop open any phones from the Z series, because the lack the pressure or vacuum equipment required to check the IP55-58 rating once they have put it back again. Simply put, you blow INR 30-40,000 on a Z, you are guaranteed to HAVE no customer service. Infact, seeing this crisis prompted Sony Mobile to bundle an ADP of 6 months on all new Z devices, post 15th of Sept 2013.
Well l, you are entitled to your opinions
And I'm ntitled to mine
Btw, nobody forced you to spend a mOnth's salary for a phone. That alone sounds pretty stupid to me...
I'm not trying to defend Sony, just pointing out the obvious. If you don't like my opinions, you're free to ignore it.
I have recently bought a ZR thinking only of the water resistance since I leave in a rainy part of India.
Unfortunately it came to my notice only after the purchase - the bad service for it that it is.
I feel for your loss.
Get a Samung next time. As much as I like Sony, Nokia and Samsung have the best after-sales service in India. This is precisely the reason why I didn't go for the Xperia Z. Sony India needs to up the ante on their customer support.
crap looks like i'll have to take real care of the phone next time it rains..
lesson learned my friend.. although quite an expensive one...
when I was about to buy my zr, i looked at the store returns policy.. the only thing written is that they would refund me if I return the item within 7 days... if I return item within 30 days, i will only get a replacement not a refund... with this in mind, I immediately submerged my phone in a swimming pool for more than 1 hour and its ok - nothing happened wrong... had it been like yours, I would have returned it immediately since the "water proof" description in their store is everywhere...
i highly think that you got a lemon phone though...
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Have you tried calling them? Their customer service is very good.
Sent from my C6916 using xda app-developers app
I have to deal with support of various manufacturers daily (working as an it professional)
In Germany it's like this:
As end user your reseller must look at the case. If you bought it in a store go there and ask them.
HOWEVER
I've discovered that most of them are stupid and/or non cooperative.
So your best chance is calling the Sony support. Go to their website and look up their telephone number. When you call them you most likely need to give them some kind of serial (imei). After, tell them your problem and you most likely will get a return sticker. Send in your device via mail and get a repaired (or new) I device about a week later.
I've discovered that this way is the fastest and less troublesome way to deal with broken devices
Sent from Xperia Z1
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
mariussilverwolf said:
I'm in a similar situation. TMo US took one look at it and said they won't fix it, and then informed me that I didn't have device protection on my plan (thought I had, grumble grumble) so they can't do anything for me. Called their claims department, was again informed that they cannot do anything for me.
Has anybody had luck with Sony HQ performing repairs? Or, has anybody had any luck with swapping over a clean screen and digitizer from another Z1s? I can follow teardown and rebuild guides to make the swap, and have all the small device tools necessary to swap the screen.
Meanwhile, my wife has no phone until we find some solution ...
Click to expand...
Click to collapse
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
BigDnm01 said:
I just sent my phone in to Sony Repair @ Laredo, TX, USA. wish me luck,
Click to expand...
Click to collapse
Subscribing to this thread, because I noticed exactly the same thing yesterday. Took phone out of pocket and the bottom right of the glass is cracked. Not affecting use (for now) because it is in the large bezel area, but I did nothing but take it out of my pocket. Please let us know if it is repaired under warranty by Sony - I know TMo is going to say it was my fault.
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
HellRoot said:
Don't some of you use a leather pouch to protect the phone? It takes most of the pressure on the screen when in the pants or something
Sent from my C6903 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
gtownie said:
Never been much of a pouch (or case) user. If I knew the phone glass would crack spontaneously, I probably would have done something different (like not buy it).
Click to expand...
Click to collapse
most users have screen protectors
i use the speigen tr glass
i have dropped it onto concrete 20 + times still no screen damage
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
As much as I hate it, I need to get it fixed. Question is.... to those with a similar problem, did you send your phone in to Sony for Screen replacement on any Z series ( Z, ZL, ZR, Z Ultra, Z1, etc.). To those who paid for the repairs, how much was it? I just wanna know because a local mobile phone repair shop can do it for $150 USD, more or less.
However, as much as I would hate the Sony right now, I trust them for repairing on their own products, resealing it the water-resistant ways, Though you can make sure that I'll treat it like any other phones, water-resistant or not.
What I'm concern about is the cost. Xperia Care online are idiots who can't tell the difference between a Sony Xperia and a Samsung Galaxy.
Also, I contacted Sony via email, twitter and facebook. I asked how and where to send the phone in. None have reply. on via email, they gave me the reference number.
What I need is for them to open a case, RMA form and number, and an address for me to send it to.
They are taking it awfully slow and I'm hating them for it.
If I could choose, I would want to send it straight to Sony HQ in Japan for repairs.
Click to expand...
Click to collapse
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
aooga said:
Wow you really got lucky! Either that, or Sony knows there's a problem with their phones and don't want to get into a whole debacle about it.
Click to expand...
Click to collapse
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
BigDnm01 said:
I really feel I lucked out. I was thinking I need to pay 200-300 USD for repairs and was dreading it. I even didn't wanted to send it in because I didn't have the money to spare.
Click to expand...
Click to collapse
Well ok then. Looks like it is time to try and find a backup phone to use for a week or so while I send mine in.
BigDnm01 said:
Sony fixed my cracked phone, free of charge. I guess it was under warranty. They didn't even contacted me, they just ship it back to me with a UPS tracking number.
Click to expand...
Click to collapse
Any idea how long after they received it you got that tracking number? They've had mine for a little over a week and I'm just curious. Thanks
In about 2 weeks, i remember i sent it via fedex 4-11, they receive it 4-15 and i received the tracking number on the 25th.
LotoTutu said:
If you want to save a lot, you can try to replace the screen by yourself. But it is hard job...
Share a Z1 repair guide with u. Hope it can help you.
Click to expand...
Click to collapse
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
BigDnm01 said:
I don't know why, but I'm sure I didn't do it. My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right. The screen now is unresponsive and keep reading wrong touch controls. I cannot use it anymore.
Now I google it and found it's a well known problem amongst the Xperia Z series user, and that Sony, most of the time, won't recognize that is a manufacturer defect, and won't repair it under warranty.
Click to expand...
Click to collapse
I sent my phone in to Laredo as well, my phone didn't have a warranty associated to it and they replaced the screen (along with some other parts) for free. If you want water/dust resistance, shell in the $25 for inspection / shipping and see what they'll charge you. For me they just repaired it without leaving an email or phone call. If they charge you an unreasonable price ($150 < x) then have them send it back to you and repair it yourself or have a third-party vendor do it for you.
kentexcitebot said:
This is a good method to reduce cost, but you'll have a higher chance in losing your water / dust resistance. You can also damage your phone if you're not careful. Not sure if people really care about the resistances though.
Click to expand...
Click to collapse
In fact , the Sony customer support can't guarantee water resistance either after disassemble your Z1s.
The oem precut adhesive should not cause any problems with ruining your ip58 waterproof.
I've done lcd swaps and it should be properly sealed if you use that. As I've read, brand new Z1s have leaked water aswell so it might be about luck.
Sent from my C6903 using XDA Free mobile app
BigDnm01 said:
My Sony Xperia Z1s C6916, which I bought from T-Mobile USA, suddenly had a crack in the screen, across the screen, left to right.
Click to expand...
Click to collapse
This just happened to my bf's z1s. He put it in his pocket when he got out of the car, walked into our apt, and when he took the phone out it was completely cracked and the screen was unresponsive.
He's sending it out today be checked by Sony. The rep made it VERY clear that the "engineers" would look at the phone and determine if it was a manufacture defect or not. If it was a defect, they'd fix it and return it. If not, then they'll call and discuss repair options.
You might not be able to tell from the photos, but the cracks are under the glass, and it's clear that it's not do to user abuse. Hopefully the "engineers" see it the same way.
Posts like these helped convince us that sending the phone to Sony was worth a shot, so I just wanted to share our experience. I hope he has the same success you did with getting it fixed. I'll update in a couple of weeks on the verdict.
PS: for anyone else that faces this issue, TMO insurance will not cover this without a $150 deductible. We were told that regardless of what caused the crack, they don't exchange phones with cracked screens. The TMO rep we talked to def didn't believe that the crack happened spontaneously. Don't waste your time.
Ok, so my little cousin (she's 5) came to visit us and I told her I was going to show her something cool, filled the sink (not even 1 meter) put my phone on it with the screen on, took it out, a few secs later the screen froze, battery jumped from 11% to 50%, turned off, now its dead, all the flaps were sealed, I dint put it under the stream.
The fluffed up part is that I bought it through amazon, and imported it (gota love Sony's availability world wide) to Guatemala, I already sent an email through the Sony website, but I wanted to ask you guys, you think they will honor the warranty? Plus, its not even 2 months old, I haven't messed with anything, everything is stock (actually this is my 2nd Z3C after I bought a white one and unlocked the boot-loader and then realized the camera sucked, so I gave it to my brother and bought a black one).
Am I screwed? I haven't even finished paying for it (credit card).
I truly hope so, Im a Diehard sony fan, I even have the z3 tablet C.
Im so mad right now.
edit 1: I dont even use the micro usb port to charge (bought the magnector) and for data I use either NFC or Lenovo's Share it., ugh!
Water damage is not covered by warranty, afaik. The phone has a special indicator in the flap whether it's ever touched by water or not. If yes, sony ignored the warranty. So bad yah.
Btw. I unlocked BL too, after some months i read that it will degrade the cam. But it's just on the sony cam app. I'm using cameraMX and i think it's okay.
Water Damage is covered by warranty
If you left the flap open while underwater, its your fault
If the flaps were closed (where they were in your case), it may be a leak and will be replaced under warranty if found to not be your fault
If it is only 2 months old it should still have a Sony Warranty
My phone was water damaged, so i rung up Sony, booked a repair, and got the motherboard replaced
About a month ago (Specifically January the 16th) my Xperia Z3 Compact just completely won't turn on. It's a similar case to a previous forum XDA post where none of the common solutions to forcefully rebooting the phone such as pressing volume and power buttons a specific way or pressing the yellow button near the SIM card slot whilst the power adapter was on (Methods that I found on the Internet and was recommended to by other posters). In the end the consensus was that it would be best to hand it over to Xperia Care considering that my warranty was still intact. A month on and I finally got it back. The service center people told me that the waterproofing capabilities has diminished and will not be as good as it was prior to the repair. They also told me that they changed the innards of the phone. When I asked the service people for a report they said that they did not have a report to explain what happened to my Xperia. (It is in my countries' consumer law to understand the condition my phone is in though, should I have pressed further?) Although I was pretty disappointed I went on to use it and I noticed that the device started to heat up more quickly than usual and that it has reached a higher average temperature (44 Degrees Celsius average and around 62 Degrees Celcius (very rarely however)) on my usual use. Another abmormality I observed on the day of posting was that the right audio channel (it was also a problem I mentioned to the Xperia Care people when I handed it in for servicing) goes out (This time with a newly bought pair of Sony MDR 1A's). Pretty frustrated I then gave the phone a couple of light taps to the top right back of the phone with my palm and the audio managed to come back to life on the right audio channel. Further taps would lead to the audio dying out and more taps would lead to audio springing back to life. Which is odd in my opinion as they said that they So with this, I would like to ask the XDA community whether these problems are common to the Xperia Z3 Compact, is my repair job shoddy and whether I would have a strong argument for a new replacement instead of just another shoddy repair job.
tl;dr: I had my phone repaired, after a few days phone showed problems. Are these problems common? Was my repair done poorly? Are these problems good enough reason to ask for a replacement.
Honestly man, the repair companies that Sony and other manufacturers outsource the job to, often tend not to do a very good job in some cases. I've had my fair share of problem with Sony Xperia Care in the past when I sent in a phone for repairs due to an issue with the charging circuitry, and it took maybe 3 repair attempts before they decided just to give me a new phone instead. I think you should just take the phone back to the shop and ask them to send it in for repairs again, as I doubt they'll be willing to offer an replacement before a few repair attempts have been made, which is a real bummer.
Recently bought Z3+ this early november, reason why i bought this overheating phone because it will get Nougat update(likely, unless Sony drops the support) and couldn't afford Z5 or any of its younger bros, anyway i have a "deffective" flap, since it gets loose often and easily, been googling this..... youtube that..... no info regarding changing flap of Z3+, don't wanna send this to Sony Service Center since it's in city far from my house(really far) and it's the closest SSC I've known, plus don't know how long would it take just to repair flap.....we all know Sony is bad at customer service....well mostly, so i decided to just buy replacement part, anyone can tell me how to remove and install the flap?, just write it down in the comment, video is much more appreciated though..